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Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as Cet, Rtmt, Ldap Browser, and WinGrep. Written by Michael HouTong Luo, Ccie# 6183 (Routing/Switching and Collaboration), author of "Deploying Cisco Unified Presence". Sales Rank: #1038734 in Books Published on: 2015-06-16 Released on: 2015-06-16 Original language: English Number of items: 1 Dimensions: 9.68" h x.71" w x 7.44" l, 1.23 pounds Binding: Paperback 312 pages Most helpful customer reviews 0 of 0 people found the following review helpful. Wonderful Guide! By Josh I'm only through a couple of chapters of this guide, but I already love it. The author does a great job of cutting through the fluff to provide a great piece of reference material here. If you are deploying UCCX in your environment for the first time: this book needs to be on your desk. 0 of 0 people found the following review helpful. Love this book, kudos to the author By Todd Hebert My workplace purchased this book for me. It is my UCCX bible. The only thing it is lacking is coverage of the topic of Finesse, but everything in this book cuts straight to the meat of UCCX and allows you to quickly build custom CSQs and deploy this product to your call center team. 0 of 0 people found the following review helpful. Simply Awesome By WIRSA Great Book for all new learners as it has been written in very straight forward way with no extra overwhelming stuff. See all 3 customer reviews...
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