MORE ON BSNL SERVICES

MORE ON BSNL SERVICES Page: 1

MORE ON BSNL SERVICES When it comes to connecting the four corners of the nation, and much beyond, one solitary name lies embedded at the pinnacle - BSNL. A company that has gone past the number games and the quest to attain the position of a leader. It is working round the clock to take India into the future by providing world class telecom services for people of India. BSNL is India's no. 1 Telecom Service provider and most trusted Telecom brand of the Nation. Driven by the very best of telecom technology from chosen global leaders, it connects each inch of the nation to the infinite corners of the globe, to enable you to step into tomorrow. Here is an overview of the World Class services offered by the BSNL: Basic Telephone Services The Plain old, Countrywide telephone Service through 32,000 electronic exchanges. Digitalized Public Switched Telephone Network (PSTN) with a host of Phone Plus value Additions. Data one Broad BSNL launched Data One broadband service in January 2005 which shall be extended to 198 cities very shortly. The service is being provided on existing copper infrastructure on ADSL2 technology. The minimum speed offered to the customer is 256 Kbps at Rs. 250/- per month only. Subsequently, other services such as VPN, Multicasting, Video Conferencing, Video-on-Demand, Broadcast application etc will be added. Internet Keeping the global network of Networks networked, the countrywide Internet Services of BSNL under the brand name http://www.sancharnet.in/ http://www.sancharnet.in/ includes Internet dial up/ Leased line access, CLI based access (no account is required) and DIAS service, for web browsing and E-mail applications. You can use your dialup sancharnet account from any place in India using the same access no 172233, the facility which no other ISP has. BSNL has customer base of more than 1.7 million for sancharnet service. BSNL also offers Web hosting and co-location services at very cheap rates. ISDN Integrated Service Digital Network Service of BSNL utilizes a unique digital network providing high speed and high quality voice, data and image transfer over the same line. It can also facilitate both desktop video and high quality video conferencing. Page: 2

Intelligent Network IN Services offered Free Phone Service (FPH) India Telephone Card (Prepaid card) Account Card Calling (ACC) Virtual Private Network (VPN) Tele-voting Premium Rae Service (PRM) Universal Access Number (UAN) and more I-Net India s x.25 based packet Switched Public Data Network is operational in 104 cities of the country. It offers x.25 x.28 leased, x.28 Dial up (PSTN) Connection) and frame relay services. Leased Lines & Datacom BSNL provides leased lines for voice and data communication for various applications on point to point basis. It offers a choice of high, medium and low speed leased data circuits as well as dial-up lines. Bandwidth is available on demand in most cities. Managed Leased Line Network (MLLN) offers flexibility of providing circuits with speeds of nx64 kbps up to 2mbps, useful for Internet leased lines and International Principle Leased Circuits (IPLCs). Cellular Mobile Service BSNL s GSM cellular mobile service Cell one has a customer base of over 5.2 million. Cell One provides all the services like MMS, GPRS, Voice Mail, E-mail, Short Message Service (SMS) both national and international, unified messaging service (send and receive e-mails) etc. You can use Cell One in over 160 countries worldwide and in 270 cellular networks and over 1000 cities/towns across India. It has got coverage in all National and State Highways and train routes. Cell one offer all India Roaming facility to both pre-paid and post-paid customers (including Mumbai & Delhi). Wireless in Local Loop This is a communication system that connects customers to the Public Switched Telephone Network (PSTN) using radio frequency signals as a substitute for conventional wires for all or part of the connection between the subscribers and the telephone exchange. Countrywide WLL is being offered in areas that are non-feasible for the normal network. Page: 3

Helping relieve congestion of connections in the normal cable/wire based network in urban areas. Connecting the remote and scattered rural areas. Limited mobility without any air-time charge Basic phone services BSNL is the largest telecom operator in India and is known to everybody for Basic Telephony Services for over 100 years. Presently the Plain old, countrywide telephone service is being provided through 32,000 electronic exchanges, 326 Digital Trunk Automatic Exchanges (TAX), Digitalized Public Switched Telephone Network (PSTN) all interlinked by over 2.4 lakh km of Optical Fiber Cable. New Telephone Connections BSNL offers telephone connections in the following main categories to its subscribers: Permanent Connections: Temporary Connections: Temporary Connections are provided for short period for emergency requirements of purely temporary nature. Casual Connections: Casual connections are provided to applicants for social/religious functions, marriages, exhibitions etc Procedure For registration The standard application form prescribed for new telephone connection can be obtained free of cost from any of the designated offices of the BSNL or the Customer Service Centers located anywhere in the country. Photocopies of these forms as well as downloaded copies from the Internet are also accepted. Permanent Connections: Permanent connections are available in the following categories to suit different subscribers, 1. Tatkal Scheme 2. Own Your Telephone (OYT) General Scheme 3. OYT Special Scheme 4. Non-OYT General 5. Non-OYT Special 6. Non-OYT Swatantrata Senani Scheme (SWS) 7. Non-OYT S S 8. Non-OYT-G-SE-DOT 9. BSNL Sulabh Applications can be registered in any one of the following categories: Page: 4

Time limit to provide phone connection: According to DOT guidelines an OYT connection is to be provided within six months of Registration and Non-OYT connection to be provided within two years from the month following the month of registration fees. Waiting Charge: Registration Fee paid will carry an interest for the period commencing from the date of payment and ending on the day immediately preceding the date of installation of the phone connection at the rate of interest payable by the SBI on fixed deposits made with SBI for a period of one year. The waiting charge is calculated for the completed number of months at the rate in force on the date of payment of the registration fee. In case of delay in providing connection beyond the DOT guidelines (mentioned above) the registration fee will carry an additional waiting charge @ 3% over and above the normal rate, for the period of completed months of delay beyond the DOT guidelines. Cancellation of Phone Registration: Registration for a new phone connection may be cancelled at any time before the release of phone connection, by writing to the concerned Commercial Officer. Phone plus services: With the aid of state-of-the-art digital exchanges, BSNL offers you a host of phone plus services. Call Waiting This facility lets you receive incoming calls even when your telephone is busy. Procedure for activation/deactivation: Dial 118 and get the acceptance tone Dial 119 and get the acceptance tone Abbreviated Dialing A maximum of 20 numbers can be programmed for abbreviated dialing. Procedure: Step1 Step 2 Select your short code Choose a short code for the number you dial frequently e.g. '15' for the number xxxxxx. (if it's std no. std code+xxxxxx) Register short codeon your telephone dial 110 then the short code followed by the for a telephone no. subscriber's number i.e. dial 110 15 xxxxxx. You will shortly here an acceptance tone indicating that your code is registered. Step 3 To dial the number Dial 111 then the short code to dial the number i.e. dial 111 15 using abbreviated this will dial xxxxxx. code To cancel or re-allot the Dial 110 15 yyyyyy (new tel. no) this will store code 15 for new Page: 5

same number number yyyyyy overwriting the earlier no. xxxxxx. Electronic Locking For STD/ISD This facility enables to restrict or totally lock the outgoing calls as per the option chosen Register Secret Code Suppose you want to make 5555 your secret code. Follow this procedure to register this: Dial 123 5555 5555 then wait for the acceptance tone then disconnect. Your code is registered. Change secret code Suppose you want to change current code 5555 to 4444 then Dial 123 5555 4444 then wait for the acceptance tone then disconnect. Your new code (4444) is registered. Bar/Open Facilities using Secret Code(example 5555) Bar STD/ISD calls Dial 124 5555 1 then wait for the acceptance tone then disconnect. Now STD/ISD calls will be barred. Open STD/ISD calls Dial 124 5555 0 then wait for the acceptance tone then disconnect. Now STD/ISD calls can be made. Open STD calls only Dial 124 5555 3 then wait for the acceptance tone then disconnect. Now STD calls can be made. Bar STD/ISD/manual trunk calls Bar local calls Dial 124 5555 2 then wait for the acceptance tone then disconnect. Now STD/ISD/manual trunk calls will be barred. (It will also bar calls to 95 levels). Dial 124 5555 4 then wait for the acceptance tone then disconnect. Now local calls will be barred. (Applicable only if STD Facility is available). Open local calls only Dial 124 5555 1 or 2 then wait for the acceptance tone then disconnect. Now Local calls can be made. Hotline The number of your choice can be programmed by the exchange staff at your request. After doing so if you lift the telephone and do not dial within 5 seconds, you will be automatically connected to the programmed number. However if you start dialing within 5 seconds, you can make an outgoing call as usual. Call Transfer (Call Forward) Useful for persons who may not want to miss incoming calls made to him. Using this facility Calls can be forwarded to another telephone number designated by you. Procedure for activation/deactivation: Page: 6

Dial 114 followed by the telephone number for which the call is to be transferred. He will get the acceptance tone. Dial 115 and wait for acceptance tone. Automatic Wake-Up/Reminder Call Service When you want reminder to be given at a specific time, all you have to do is to call the exchange and leave the time you want to be reminded. The facility allows you to initiate a call automatically by the exchange at a fixed time specified by the user of the telephone. Dial 116 (the registration code) followed by the time you wish to be reminded or woken-up at 06.15am (06.15hrs), you will dial 1160615. Dial 117 (the cancellation code) followed by the time you booked the call. CLIP The subscriber has to buy separately the CLIP display device from market. Using this facility you can see the number of the calling party before lifting your telephone. Very useful to trace malicious caller. However, the CLIP instrument shall be procured and installed by the users themselves. Shifting of Telephones Shifts are of the following types: Within the same exchange area From one exchange area to another exchange area in Multi-Exchange areas All India Shift Shifts within Same Telephone System : Shifts on all India basis Shifting Charges Nil FLPP (Fixed Line Pre-Paid Telephone) FLPP (Fixed Line Pre-Paid) Service enables a subscriber to make calls from a prepaid account linked to his telephone number. Unlike the prepaid card 'ITC' service, where the authentication is done every time through a 16-digit PIN the authentication of FLPP is linked to his telephone line & the user is not required to dial the Account number/ PIN for authentication making it simpler to use. Fixed Line Prepaid service offers: Conversion of fixed line to Pre Paid and get rid of telephone bills. Easy de-linking from telephone line when prepaid is not required on any number No need to dial Account number/ PIN every time you make a call. STD/ISD Facility On Line balance enquiry Follow on feature' on no reply, busy and called party release to dial another number Page: 7

Easy recharge and no problem of bills Free Level 1 service like 100, 101, 102 etc. available. Free Level 1 IN services which are free to end-customers like Free Phone etc. are available. There can be four types of FLPP accounts namely PCO FLPP Account, PCO Local FLPP Account, General FLPP Prepaid Account and General FLPP Prepaid + Post paid Account CENTREX What is CENTREX? It is Cost-Effective & Contemporary Facility for large Corporate & Small Business Houses. It is central office based communication service which integrates all your multi located Telephone lines (Existing and New) into a single highly functional communication group with more distinctive features without any additional equipment (like EXABX) at your premises. What CENTREX offers? Features Intercom dialling Facilities Second Dial tone to access PSTN Optional Distinctive Ringing Directed Call Wait Direct Inward Dialing Direct Outward Dialing Multi-location Capabilities Unlimited growth Location Dialing The Relief CENTREX gives you Highly Cost-effective Intercom calls charge free Short code within Group Intercom/PSTN Caller activated call wait. Integrates all your establishments into a Group Integrates your existing PBX's No worry to select innovative (PBXs) equipment No risk of Obsolescence of technology No power Supply Requirement No need to waste valuable floor space No annual maintenance charges Page: 8

Totally flexible Salient Features of CENTREX Subscriber CLIP for Intercom and network calls Conditional call forward On busy call, On no reply, Only PSTN calls, Only Intercom calls Call pick up Within Group, Directed, Night Service Call Transfer Features All Calls, Incoming calls only, Internal only Voice/Data protection In addition to above distinctive features subscribers can have all the existing normal features like - wake up call, call wait, Dynamic lock, Abbreviated Dialling, Hot line etc. Unlimited growth Security Administration on Centrex line Dynamic lock control ISDN line can also be integrated in Centrex BSNL MOBILE SERVICES Various value-added services available to the MOBILE Subscribers of BSNL. Various value added services- be it Voice based or SMS based, are available to the Mobile subscribers of BSNL. Many SMS based Value added services are available to the Mobile subscribers of BSNL through the SIM card and through the short codes. The VALUE Added services forming part of the Menu are listed as SERVICES in the Menu on the SIM. How can you access SIM based services: The procedure to avail the SIM based services is as follows: (a) Browse the Menu on your CELLONE to see the SERVICES menu. (b) Browse the Menu further down to select the service as per above details to select the option as per the service you want to avail and press "SEND" or "YES" depending upon your handset to avail that service. Tariff applicable to SIM based services: Each SMS request will cost the subscribers at Rs. 0.80 in case of postpaid and Re.1/- in case of prepaid, whereas the Ringtone download will cost Rs. 5 plus the cost of SMS. How can you access short code based services: The procedure for availing short code based VAS is as follows: a) Browse the menu in your cell phone. b) In the menu, select MESSAGE & then go to WRITE/SEND NEW (Menu may vary with the handset). Page: 9

c) Enter the keyword applicable to the service you want to avail (keyword may vary with content provider), as the Message e.g. "NEWS" will be the keyword for getting news headlines d) Proceed further by pressing "YES" (or any other key as per your handset) and enter the applicable short code as the NUMBER. E.g. if you want to get the NEWS from AAJTAK then the short code will be "2424". e) After entering the short code, use "SEND"/ "YES", as applicable to your handset, for sending the SMS to the SMSC. After a short time, you will get the response SMS in your INBOX. A host of other value added services are also available at very economical charges: Voice Mail Service Short Message Service (SMS) Call Forwarding(within same Service Area) Call Conferencing Call Waiting and Call holding facility Calling line identification services Closed User Group (CUG) Unified Messaging Services: Integrate your Mobile phone with the Internet and access your e-mails, faxes, voice mail etc on your mobile phone. To avail this service you can got to www.bsnlums.com. GPRS/MMS Mobile Newspaper GSM PCO Terms and Conditions i) Uniform Grace period of 15 days is allowed for all value of cards. No additional grace period is allowed. No outgoing call is allowed during the grace period. The unutilized balance amount in the previous card can be carried forward in case of renewal within the grace period, otherwise it shall lapse. ii) The GSM PCO holder has to arrange for the Fixed Cellular Terminal (FCT) inclusive of bill printing mechanism or GSM Terminal at his own cost. iii) SIM and Recharge vouchers will be sold from the BSNL Customer Care Centre and authorized dealer i.e. Franchisee/BA/DSA. iv) The GSM PCOs can be allowed to any person as per the existing terms and conditions for Landline PCOs. v) No security deposit in the form of cash/bank guarantee etc. is required to be taken in the case of Prepaid GSM PCOs. vi) No service charge is allowed for intra circle calls. However for inter circle calls, considering stiff competition, the charging of service charge is not mandatory. Page: 10

vii) The GSM based PCO holder will be allowed to move anywhere within the Licensed Service area. However, roaming facility should be barred. viii) It may be made mandatory for such PCO holder to ensure BSNL branding prominently at the site. In case, such PCOs are installed in mobile Vans, the Van must have BSNL branding on both sides and top of the Van GSM FWP FWT GSM FWP instrument as VPT (New Connection) will be provided free of cost only in those areas where front loaded subsidy is available. In case of conversion of existing landline/ WLL VPTs into GSM VPTs, the sale price of GSM FWP will be charged from the VPT operator from the beneficiary. Terms and Conditions i) Uniform Grace period of 15 days is allowed for all value of cards. No additional grace period is allowed. No outgoing call is allowed during the grace period. The unutilized balance amount in the previous card can be carried forward in case of renewal within the grace period, otherwise it shall lapse. ii) The lifetime validity is upto the current license period of Feb-2020 or upto renewed license period. iii) The GSM FWP VPT can be allowed to any person as per the existing terms and conditions for Landline VPT. iv) No security deposit in the form of cash/bank guarantee etc. is required to be taken in the case of Prepaid GSM FWP VPT. v) No service charge is allowed for intra circle calls. Moreover, for inter circle calls, considering stiff competition, the charging of service charge is not mandatory VOICE MAIL SERVICE Though you may miss a call, you will never miss what the caller has to say with Cell One Voicemail. It s truly mobile voice mail. Cell One Voice Mail Service ensures that the customers never miss their calls even when their phone is busy, switched off, out of coverage, or the customer is simply too busy to take the call. In such cases, CellOne VMS greets the caller and records a message from the caller, which the customer can retrieve later at his convenience from anywhere in the world. This is available to all our post-paid customers. It's like having your very own,mobile personal secretary and answering machine who listens to your incoming calls, greets the caller and stores the messages left by the caller so that you can listen and call them back later. GETTING STARTED In the beginning, when you want to start using your Voice Mail Service, you have to first activate your personal Voice Mail box by defining the conditions for diverting the calls. First go from MENU to the CALL DIVERT feature. You need to refer to your Page: 11

handset manual as the process differs from the handset to handset. Your handset will show you the four different conditions under which you can divert your calls. You can choose any one of them. PHONE BUSY (whenever you receive a call on your mobile phone while attending another call, it will get diverted to your VMS) NO REPLY (if you can't or don't want to answer a call, it is automatically forwarded to your VMS after few seconds) NOT REACHABLE (if you are not in the BSNL coverage area or if your handset is switched off, your call is diverted to your VMS.) UNCONDITIONAL (in case you don't wish to be disturbed, you can direct all your calls to your VMS) After selecting your option, you will be asked to enter a number. Press 91 94xxxabcde (where 94xxxabcde is your 10 digit mobile number.). Once your chosen option is set, the calls will be diverted to your mailbox. How to record your greetings? Dial 17000 The system will ask you to enter your password. Press 9-1 - 1-1 - 1-2 and you will be asked to record your greeting. End recording by pressing # key. Press 2 and speak out the new greeting. How to set your secret password? For complete confidentiality, you can set a secret password to ensure that no one else can access or listen to your messages. Dial 1700, Press 9-1 - 3 and enter your password. How to access your voice mail? As soon as you receive a voice mail, you will be alerted by an SMS on your cell phone. To access your Voice Mail from your own BSNL Cellular phone, dial 17000. The system will ask you to enter your password (the default password is 1234 but it is recommended that you set your own secret password). Follow the prompts and start listening. To access your voice mail from a land line phone, dial 9415017000. SMS Mobile to Mobile Messaging is a revolutionary new means of communication that allows Cell One mobile subscribers to send a short text message instantaneously to any other mobile subscriber. You can type down the message and send it to any mobile. The message can be of 160-character length including spaces, punctuation and special characters. The system sends the confirmation about the delivery of the message to the sender as soon as the message is delivered.if the called number is busy or out of coverage area, the system periodically monitors the status of the called number and Page: 12

sends the message as soon as it becomes active. BSNL provides national and International SMS facility to its post and pre-paid customers at very cheap price. Getting started... Select the 'Message' option from your phone menu. Scroll to access the 'Service Centre Number'. Enter the 'Service Centre Number' + xxxxxxxxxx. This must be done to activate the service. You are now ready to use global text messaging. Most handsets support global text messaging. To know whether your handset supports global text messaging, check the handset user guide. HOW TO SEND A TEXT MESSAGE? First go to 'Message' menu on your cellular phone. Select the option 'write message. Compose your message. If the destination mobile number is in India, message can be send using the 10- digit mobile number (e.g. 9426056789),and no prefixes are required. In case of an international mobile, prefix '+' and the 'country code'(e.g.:+44652135432 where +44 is a country code) followed by the mobile number. Press the 'send' button. The receiver will receive your message almost immediately, if his/her mobile phone is active. How to receive a text message? As soon as you receive SMS, you will be alerted by a beep or symbol on your screen, which means you have a new message. To read it you have to go through the menu and select the 'Read Message' option. The message will then appear on your screen. If the information can't fit into a single message, you will receive more than one message. How to store a text message? Your Cell One SIM card can store up to 15 text messages of 160 characters each. So make sure you regularly delete the stored messages to make space for new ones. CALL CONFERENCE There are times when we have wished that we could speak to a group of people simultaneously. May be wanted to gossip with friends, or hold discussions with clients. Now you can have the privilege of a teleconference with up to 6 people, at the punch of a few buttons. HOW TO TALK TOGETHER To make the first call Dial normally Then put the current caller on hold Press 2 OK. DIAL THE NEXT NUMBER To get everybody talking together Press 3 OK to add another person to your conference Press 2 OK (new number) OK 3 OK. PLEASE KEEP IN MIND Each call is charged for the time spent on 'hold' and in conference. The person initiating the conversation will be billed for calls at applicable airtime and fixed line charges. This Page: 13

service can be used only if you have activated call waiting. If someone wants to opt out of the conversation they simply have to disconnect the call. Currently, you pay nothing extra for this service. All you have to pay is the airtime charges and the applicable fixed line charges. UNIFIED MESSAGING ON BSNL MOBILE The UMS (UNIFIED MESSAGING SERVICE) system can be categorized as per the below mentioned functionality: Voice Mail Service (VMS) FAX Message E-Mail E-Mail to Speech (ETS) 1. Voice-Mail Using this feature, the voice mail can be send/received to/by other subscribers having this facility. The incoming voice message from the mailbox can be accessed as per following procedure: 1. Conditional divert can be given for the voice calls to the voice-mailbox no. i.e. 17000. 2. Whenever a voicemail is received in voice-mailbox, the subscriber will receive an SMS on his/her cell phone. 3. In order to retrieve messages from the voice-mailbox, dial 17000 from your mobile phone. Press '*' to skip the introduction part. 4. The message can be retrieved by following the voice menus thereafter. The voice mailbox can be accessed on landline also as per below mentioned procedure: In order to retrieve messages from your voice-mailbox by using landline phone, dial 9417017000 (which is the common access no.) followed by '#', then your own mobile no. and '#'. The system will prompt you for your password. The default password is 1234. Enter your password and follow the voice menus thereafter. 2. FAX-Message This feature will enable the subscriber to send/receive fax message. The fax can be sent/ received to/by the subscriber either through BSNL UMN account or using fax machine. The below mentioned procedure is to be adopted while sending or receiving the fax message on fax machine: 1. In order to deposit a FAX message, dial 9417017000 from a FAX machine followed by #' and the mobile no. of the person who is the intended recipient of the FAX. A part of the voice menu says " to add a FAX, press 3".Press 3 on your FAX machine and after the system prompts you to, press "START" on your FAX machine. Page: 14

2. In order to retrieve a FAX message from your voice-mailbox, dial 9417017000 from a FAX machine. Then press '#' followed by your own mobile no. and '#'. The system prompts you for your password. Enter your password. The system tells you that you have so many new messages out of which so many are Voice/FAX/E-Mail messages. When you play a FAX message, first, system will announce the senders phone number and the time when the sender had deposited that Fax Message. Then the system will announce many option like to backup, to keep or to delete etc, You simply bypass these request by pressing '#', then the system prompts you to press " START " on your FAX machine. 3. E-Mail/SMS/FAX/Voice Message This feature will enable the subscriber to send/receive E-mail/SMS/Fax/Voice messages. The subscriber has to get BSNL UMN account for this feature. The below mentioned procedure is to be adopted for sending/receiving the email. 1. Dial 1403 from WAP MS to connect to internet-login to the site www.bsnlumn.com (based on your location go to appropriate website i.e. in north www.bsnlumn.com, south www.bsnlums.com, east www.bsnlume.com and in west www.bsnlumw.com ) 2. Logon to your BSNL UMN/S/E/W E-mail Account (using your mobile no. as the user login and 1234 as the password which is a default password). To receive e-mail: From WAP cell phone goes to inbox then to email and view details. To send email: For sending E-mail, SMS, FAX and Voice Messages from your UMN/S/E/W account, use the E-mail, SMS, FAX and Voice options as provided under the Compose Menu. FOR RETRIEVING: i. Voice messages To Listen/Deposit to your voice messages, the machine must have the multimedia capability. The different kinds of messages e.g. voice messages, FAX messages etc will be listed under the subject heading as soon as you logon to your E-mail account. Click on the voice message and the system will play it directly (if your machine supports the 'sbc' format). If your machine doesn t support the 'sbc' format, first convert the message into the 'wav' format using the icon provided on the right hand side. Then system will prompt you to save that attachment to your hard disk. After saving, click on the wav file and the system will play it. ii. FAX Messages The FAX message comes as an attachment in the TIFF format. Open the FAX message using an imaging program as for example the IMAGING on the Windows - NT.The first page will just give you the summary of the FAX message i.e. the total Page: 15

no. of pages in the FAX message, the no. from which the FAX message was sent etc. Then you can download the actual FAX message. 4. E-Mail to Speech (ETS) This feature will enable the subscriber to receive the Email on the mobile phone.in order to listen E-mail messages from your voice mailbox, dial the No: 17000 from your mobile phone. Press * to skip the introduction part. The system prompt will say ' to listen E-mail message Press Option '4', thereafter, follow the voice menus. The attachments along with Email cannot be listened from your voice mail box. GPRS/MMS: The Cellular Mobile subscribers of BSNL who have the GPRS subscription, now have access and download the rich content like Polyphonic ringtones, True tones, Real tones, MP3 tones, SMS tones, Themes, Color wallpapers, Java Games, etc through the website (www.cellone.in) as well as the WAP site (wap.cellone.in). The detailed catalogue of the content can be seen either at the above website or the WAP site. How to activate GPRS facility in a mobile: SEND SMS THE FOLLOWING KEYWORDS TO 53733 TO ACTIVATE / DEACTIVATE GPRS/MMS FACILITY IN YOUR MOBILE SUB - TYPE GPRS ACTIVATION KEYWORDS GPRS DEACTIVATION KEYWORDS REMARKS PREPAID GPRSPRE GPRSDE PREPAID SUBSCRIBERS POSTPAID GPRS49 OR GPRS199 GPRSDC Postpaid Subscribers can also avail GPRS facility through CSRs. FOR 49,199 GPRS POST PAID PLANS How to set WAP/MMS/GPRS settings in a mobile: Compose message Mobile Make Mobile Model no. and Send SMS Automatic GPRS/WAP/MMS settings. Ex: if you have a mobile Nokia 6600, NOKIA 6600 to 19000 for Then you receive 3 or 4 settings save those settings in your mobile and set those settings as default settings. In case if your mobile is prompted for PIN, enter 1111. Page: 16

You would be receiving 4 GPRS Settings. They are bsnl-wap, bsnl-internet, bsnl-mms and cellone-portal. You can set any one of these settings as default (Active) 1. Bsnl-internet for all html sites, these settings are supported by high end mobiles only. Set these settings as active (default) settings, if your mobile supports. 2. bsnl-wap is supported by all mobile. These settings can be used for accessing all WAP enabled sites and mobile formatted Ehtml sites. 3. bsnl-mms settings are for sending Multi media messages. All most all GPRS mobiles support this facility. So set these settings as active (default) settings. 4. cell one-portal settings are for downloading premium content like Ringtones, wallpapers, animations, themes, games etc. All GPRS mobiles support these settings. Set these settings active (default) for downloading content. Browsing is free for these settings and you would be charged for only the downloaded content After your GPRS activation is completed, Pl switches off and switch on once for accessing GPRS services. What is MMS and how to compose MMS in a mobile? MMS is a part of the GPRS facility, through which one can send and receive multimedia messages (which can be a still photo or audio/video clip, including a text message). All one needs to do is get appropriate settings for MMS for your mobile from BSNL call centre (9400024365). You may find the information given below useful. Compose MMS Click Messaging -> Create New Message ->select Multimedia Message Click "Add Photo" and select photo from your photo album AND/OR Click "Add Audio" and select ring tone in your audio album AND/OR Click "Add Message" to input text AND/OR Click "Text Effect" to select font size, color and position if available Click "Frame Effect" to select one of the frame from many choices. If available click "Preview MMS" to preview your MMS message.. Click "Save MMS" to finish. Send MMS You can send MMS, when click "Back" after save MMS, or select MMS and click "send MMS". Click "Next step" and input Mobile Number or Email ID you can Send/Receive MMS to all BSNL and MTNL GPRS/MMS subscribers. Others will get MMS Notification (means Text msg) only. PRBT "PRBT services" means the Personalized Ring Back Tone services. PRBT is a subscriber feature which provides a subscriber the capability/ flexibility to customize the ring back tone by substituting the traditional ring back tone with an audio content. User Page: 17

can select any of the BSNL Tune, personal greeting and any other available sound file as his BSNL Tunes. The callers will hear the personalized ring back tone when they call him instead of the normal ringing tune. A user can set default ring back tune for all the callers or set special tone for any person or group. User needs to call 56700 to subscribe to this service. BSNL will charge the user on the basis of RBT in his/her profile. The monthly subscription charge is Rs 20 which is fixed for every month. In addition a user is charged for the tunes available on his play list. A premium RBT costs Rs 12 and non premium RBT costs Rs 9 per month. Wireless in Local Loop (WLL) Mobile Telephone Connections Tarang WLL-M is a communication system that connects customers to the PSTN network using radio frequency signals instead of conventional copper wires, for the full or part connection between the subscriber and the exchange this comes with superior voice quality and high speed data capabilities. CDMA is popular with more than 100 million subscribers worldwide, and the number keeps on increasing exponentially. Terminal Type: Hand Held Terminal. Service using Hand Held Terminal (WLL-M service) In this case, subscriber can carry a small handset of CDMA technology. There is no antenna or any other equipment at subscriber s premises. Why Choose BSNL'S TARANG CDMA Mobile BSNL's WLL Tarang service is the most reliable and affordable service giving you the best of both fixed line telephony & Mobile telephony. It offers host of value added services at virtually no cost to our esteemed subscribers. Customer may get the handset by paying premium approx. Rs. 20/- per month only for the comprehensive policy taken for the cost of handset. Services Tarang WLL-M offers you a host of value-added services: Voice-mail service: 24 hour personal call answering service Call waiting: allows you to receive an incoming call while already engaged in one call Call hold: allows you to put a current call on hold and make a second call Call divert: allows you to divert calls within your SDCA 3-way call conferencing: allows a conference between 3 persons from your mobile handset CLIP (Caller Line Identification Presentation): enables you to view the number of the calling person when you receive a call CLIR (Call Line Identification Restriction): enables you to block presentation of your own number on a called person's phone Dynamic STD/ISD locking. Page: 18

Data / Fax transmission (up to 14.4.kbps). Morning alarm / Hotline INTERNET SERVICES Sancharnet-Types of Access BSNL provides the following types of connections to access Internet to customer. To get any of these connections, please contact BSNL Telecom Office or Customer Care Center in your city: PSTN dial up access BSNL internet service offers flexible options of access plans for PSTN dial-up in various slabs of 25,50,100, 200, 500 and 1,000 hours. With Sancharnet dialup account you get all India roaming advantage which is not available with any other ISP because you can access sancharnet internet by dialing '172233' from any city in India. The following plans are available: ISDN dial up access Enjoy blazing fast Internet surfing and download speeds in 64 and 128 Kbps ISDN dial up connections. The uniform all India access no. for ISDN access is '172225'. 64 and 128 Kbps-Limited access with 4MB email space one e-mail ID and one user ID per account (two in corporate account) Simultaneous logins per user ID shall be 2. Leased access line Enjoy round the clock internet connectivity at speeds varying from 64 Kbps to 45 Mbps. various plans are available to suit different needs. ISDN dial backup packages for Internet Leased Line Customers are also available. Direct Internet Access (DIAS) BSNL also provides DIAS in selected cities of the Country. The DIAS offers a wire-line solution for high speed symmetrical Internet access on the existing telephone lines. It provides an "always on" internet access that is permanently available at customer's premises. DIAS combines voice and internet data packets on a single twisted pair wire at subscriber premises that means you can use telephone and surf internet at the same time. Account free Duration based Dialup Internet Service(CLI based) is a unique method Internet dial up providing Internet service in which the Customer can access the Internet access based on service from any telephone through dial up. The service allows automatic CLI registration on first LOGIN. The authentication will be based on CLI of the telephone with the password supplied by the caller. The charging is totally usage based and the service is a post paid service like normal PSTN. The Page: 19

billing will be separate based on the duration of use and will be charged to telephone bill (CLI based) as Internet access charge at the prescribed rate. The service is available in selected cities. The access no. of this service is '172222' in all cities. CLI based dial up internet service is also available for ISDN customers now. The access no. of this service is '172223'. This service is presently available in selected cities. BROADBAND connection Broadband service is based on DSL technology (on the same copper cable that is used for connecting telephone). This provides high speed internet connectivity up to 8Mbps. This is always - on internet access service with speed ranging from 256Kbps to 8 Mbps. Wi-Fi Wi-Fi Services have been introduced for providing high speed internet access at convenient public locations hereunder called as Hot Spots. Installation of Hot Spots is already under process at various cities/ locations. Hot Spot Type-A is applicable for public utility services like Airports, Railway Stations, Universities and their campus etc. SANCHARNET CARD BSNL has also launched "SANCHARNET CARD" recently. The Sancharnet Card" is a prepaid Internet Access Card with following features for customers: Self-register for internet access with your choice of user id Renew your existing Sancharnet Account Wide Range of Internet Access Packages Internet Tariff for BSNL CDMA Data Services on CDMA 2000 1X BSNL offers Data services on CDMA 2000 1X technology. A customer can avail these services by using BSNL NIC (Network Interface Card) with internet surfing speed upto 144 kbps or by using EVDO Cards with surfing speed upto 2.4 Mbp Wi-Fi Wi-Fi Services have been introduced for providing high speed internet access at convenient public locations hereunder called as Hot Spots. Installation of Hot Spots is already under process at various cities/ locations. Page: 20

Hot Spot Type-A is applicable for public utility services like Airports, Railway Stations, Universities and their campus etc initially for a period of 90 days from the date of its launch. Hot Spot Type-B is applicable for personal type of services like Hotels, private owned institutes/ Colleges/ libraries/ Universities and their campuses etc. Prepaid schemes for Hot Spot B owners on commission basis is also available. Web co-location services BSNL provides Internet services to the customers located in about 450 locations. Web Co-location is an easy and cost effective solution to house a company's powerful infrastructure without losing the administrative control on the equipments. Web Colocation eliminates much of the Infrastructure costs as well as the maintenance cost of such equipments apart from avoiding the last mile problems. Web Co-location enables customer s equipment/ Servers to be treated as a part and parcel of the ISP network enjoying all the facilities as the ISP servers. Web Co-location provides the infrastructure at a nominal value keeping the customer comfortable and focussed in maintaining the Applications /Services of the company. Apart from enjoying the bandwidth and facilities, the customer retains control over his equipment, software and operating system. The customer simply leases the physical space and high-grade, tier one network access from BSNL the hosting provider. Typical Applications E-commerce, financial, B2B, email and other data storage and retrieval Facilities Any organization interested to host its server from an ISP premises. It includes the new customer or the customer using the existing facilities of other ISP. Companies of all the sectors can co-locate their servers without any difficulty on maintenance aspects BSNL provides 1. Air-Conditioned, dust free, fire-safe and secure space with racks (42 U) at the nodes for co-location. 2. Necessary CAT5 cabling for connecting the server to the LAN. 3. AC and DC power supply. 4. One Sancharnet account of 100 hours to customer to enable administration of the server. 5. BSNL provides one IP Address per site on request. Coverage Web co-location facility is available in all the cities where BSNL Internet node is Page: 21

available. The service is available in Delhi, Calcutta, Mumbai, Chennai, Bangalore, Pune, and Ernakulam and will be extended to other cities shortly Web hosting services Anything and Everything on the Net is the culture of the day. It has become essential to keep the information about the organization and self in the cyberspace. Web hosting is a service that allows users to post Web pages to the Internet. It allows users to publish their own information resources to any Internet user interested in accessing them. It is a business that provides the technologies and services needed for web sites to be viewed on the web. Web hosting utilizes the server/client model to distribute content. A web hosting provider will offer its clients access to a web server that will push the client s content to recipients on request. Recipients use web browsers to request content from the Web over their own Internet connection. BSNL provides the web hosting server and other technical resources that are required to provide a consumer with their own customized Web site. Web hosting services are more advantageous because they are outsourced, meaning that the physical location of the web server does not reside at the consumer s premises. By outsourcing the Web, the customer effectively transfers responsibility for maintaining his website to BSNL and obtain access to world- class capabilities to control IT functions. The administrative control of the website remains with the customer, though the website is in the BSNL server. Generally, Web hosting does not include authoring of a Web site or the development of database-driven components or code. It is incumbent upon the consumer of Web hosting services to develop this material or have it developed on his or her behalf. Web hosting is offered to the consumer in multiple formats based upon the user s requirements. These requirements are incumbent upon cost and infrastructure provided. The Web Hosting Services of BSNL has been launched and are being hosted presently through web servers located at New Delhi and Bangalore. The number of sites will increase based on the demand and the requirement of the customers of the country. By hosting their pages through the Web servers of BSNL the customer can save lot of access time. As the server is available within the safe hands of BSNL any modifications required by the customer can be done immediately to suit the requirements. The following are the salient features: Domain name hosting Page: 22

Web Publishing : HTML pages with Browser supported MIME pages Server side scripting: Perl. Java Servlets, JSP Web Server: Apache, Tomcat. Data base : MYSQL SMTP (Exim) and POP3 (apop3d) service for each domain Multiple e-mail ids per domain with flexible mail quota possible FTP access for uploading /downloading files Centralized authentication for SMTP, POP3,FTP and for administration Multiple Web Hosting Plans to choose Multi user Admin- Administration Console for the management of services & usage reports. Multi User User Administration Console for limited management of services and usage reports Data Transfer quota Exceeded Message Display. No hard limit on quota Round the clock Technical report support through Help Desk (1957 Broad Band Services BSNL is in the process of commissioning of a world class, multi-gigabit, multi-protocol, convergent IP infrastructure through National Internet Backbone II (NIB-II), that provides convergent services through the MPLS based backbone and broadband access network. The high speed Backbone comprises of powerful Core Routers connected with high speed 2.5 Gbps (STM-16) on DWDM links. MPLS VPN is a technology that allows a service provider like BSNL to have complete control over parameters that are critical to offering its customers service guarantees with regard to bandwidth throughputs, latencies and availability. The Broadband service are available on DSL technology (on the same copper cable that is used for connecting telephone), on a countrywide basis spanning more than 690 cities. Services available through Broadband High speed Internet Access: This is the always-on Internet access service with speed ranging from 256 kbps to 8 Mbps. Bandwidth on Demand: This will facilitate customer to change bandwidth as per his / her requirement. For example a customer with 256 kbps can change to 1 Mbps during the video Conferencing session. Multicasting: This is to provide video multicast services, video-on-demand etc. for application in distance education, telemedicine etc. Dial VPN Service: This service allows remote users to access their private network securely over the NIB-II infrastructure. Video and Audio Conferencing: Page: 23

Content based Services: Like Video on Demand, Interactive Gaming, Live and time shifted TV Video on Demand: Customers can view any movie of their choice from a pool of movies stored in a central server. The movies can be viewed either on a TV or a PC. Audio on Demand: It is a similar service where person can listen to any music of his choice. TV channels through broadband connection: The TV channels may be available in the broadband connection. In fact, there may be other new channels, particularly the educational and scientific channels, depending on demand. Additional equipments required in the customer's premises are Set Top Box (STB) - The STB converts the digital IP based signal to a form compatible with the TV set. PC and TV The TV services envisaged are: i. S-VoD : Subscription based Video Content, as in Pay Channels. ii. Video-On-Demand iii. N-VoD: Near Video-On-Demand. NVOD provides play outs on fixed time bands which people can watch against payment. iv. T-VOD: Transaction or Pay-Per-View service. The video content will have Hindi, international and regional movies, music, soaps and serials, sports, news, interactive gaming, e-learning and niche channels. "The driver in entertainment will be on-demand movies, interactive gaming, broadband Internet connectivity and e-learning," Billing: To provide a means to bill for the aforesaid services by either time-based or volume-based billing. It shall provide the customer with the option to select the services through web server To provide both pre-paid and post paid broadband services IP Telephony Messaging: plain and feature rich, Multi-site MPLS VPN with Quality of Service (QoS) guarantees. Wi-Fi Web hosting & web co-location. Lease line service. Miscellaneous Applications of Broadband Video-on-Demand Interactive Games Share market dealing & personal banking Page: 24

News, travel & leisure information Music/Movie Download Chat rooms & newsgroups E-mail & instant messaging Personal websites and online magazines Educational materials & research resources Tele-medicine Work at home Internet radio & webcast concerts Multiplay services and features BSNL has started new Multiplay services which will provide following services from one ADSL/VDSL connection 1. Basic Broadband 2. IPTV 3. Video On Demand 4. Bandwidth on Demand 5. Gaming On Demand 6. Audio on Demand 7. Tele educations 8. VPN over Broadband 9. Video Conferencing 10. Video telephony 11. VoIP 12. Internet Policy Servers for URL Filtering BSNL Managed Network Services BSNL Managed Network Services is a fully managed Secured Data services, providing a truly one-stop and a complete experience that significantly reduces risks and complexities involved in implementing and maintaining a robust IP network. It brings together all of a business' communications needs in an integrated offering. With the promise of an integrated platform with one-stop convenience and fully managed experience, BSNL Managed Network Services is an All-in-One comprehensive bundle of hardware, connectivity packages and managed services. It is a solution that simply, affordably and reliably supports your business. Comprehensive Service Package: The "One-Stop" promise delivered by BSNL Managed Network Services is beyond technical integration of the best-in-breed network and hardware setup. It offers truly executable technical and business propositions for your business today: No CAPEX Page: 25