ATM ID No. ECASH 2000 MERCHANT OPERATIONS MANUAL Version 1.1 Last Modification Date 23 Aug 2002
1 INTRODUCTION...3 1.1 About the ecash 2000...4 1.2 Features...4 1.3 Dimensions...5 1.4 Operating Environment...6 1.5 Component Location...7 1.6 LCD & Customer Keypad...8 1.7 Cash Dispensing Unit...9 1.8 Receipt Printer...10 2 BASIC OPERATIONS...11 2.1 Opening/Closing The Front Panel...11 2.2 Startup Procedure...13 2.3 Loading The Receipt Paper...14 2.4 Opening/Closing The Security Door...16 2.5 Replenishing the Cash Cassettes...18 2.6 Emptying The Reject Bin...21 3 OPERATOR FUNCTIONS...22 3.1 Accessing The Operator Function Menu...22 4 REPLENISHING AND RECONCILING THE ATM...24 4.1 How to Add Cash if the Cassettes are Empty...24 4.2 How to check how much has been dispensed...26 4.3 How to do a Test Dispense...27 4.4 Host Close...28 5 VIEWING AND PRINTING THE ATM JOURNAL...29 5.1 How to view the Journal On Screen...29 5.2 How to Print the Journal...30 5.3 How to Clear the Journal...31 5.4 Clear Transaction Sequence Number...31 6 HOW TO CLOSE OFF THE DAYS TRANSACTIONS...32 7 Trouble Shooting...34 7.1 Error Codes...34 7.2 How to Clear a Note Jam...34 7.3 How to Clear a Printer Jam...35 8 APPENDIX...37 8.1 RECEIPT PAPER SPECIFICATIONS...37 8.2 OPERATING & CHANGING THE COMBINATION LOCK...38 8.3 HOW TO USE KEYPAD...41 8.4 HOW TO ENTER CHARACTERS ON THE DISPLAY...42 8.5 Error Codes...43 2
NOTICE Copyright 2002. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of ecash Pty Ltd. Hyosung Nautilus Australian Distributor ECash Pty Ltd. 844 Pacific Highway Gordon NSW 2072 Tel : (02) 9499 3100 Fax : (02) 9499 3048 The information in this document is subject to change without notice. ecash shall not be held responsible for any information in this document other than the information pertaining to the machine itself. Compliance with ACA Standards This device complies with ACA Technical Standards TS001:1997 and TS002:1997 and AS/NZS 3260:1993. ECash holds the ACA Supplier Code Number 11477 Safety Warnings WARNING : Disconnect power prior to servicing! For continued fault protection, follow the correct voltage and current ratings when replacing any fuses! The standard ATM weighs 130kg, with a Level 1safe it weighs 280kg. Use proper lifting equipment when moving the machine to avoid personal damage and damage to the machine. YOUR DEPLOYER, 3
1 INTRODUCTION 1.1 About the ecash 2000 The ecash 2000 is designed to meet the demand for a high quality, compact dual cassette ATM. The ATM has a long list of features that make it easy for the owner to operate and maintain. This ATM connects via a normal dial-up telephone line to the network processor. 1.2 Features H/W Features UL 291 Business Hour Service / Optional UL 291 Level 1 Safe. 320 240 Resolution of back-light LCD / Color Display Dial-Up telephone line instead of expensive leased line 2,000 new notes capacity per cash cassette (AU Dollar) Simple swipe type magnetic stripe card reader Automated receipt printer paper loading Thermal receipt printer for high speed printing Modular design for easy maintenance Functional Features Electronic journal with up to 2,000 transactions Supports English, Spanish, Japanese and Korean Detailed operational statistics reporting Quick Setup feature Colour advertisement feature for store promotions Error code description for easy troubleshooting 4
1.3 Dimensions Fig. 1-3 ecash 2000 Cabinet Dimensions Weight : 128 kg (282 lbs) The weight of the ATM with the optional UL 291 Level 1 safe is 285kg. 5
1.4 Operating Environment POWER REQUIREMENTS 115/230 VAC ± 10%, 50 Hz, 145 Watt POWER CONNECTIONS The ecash 2000 ATM must be connected to a dedicated power circuit. This circuit must consist of LINE, NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit cannot be shared with any other equipment. PHONE LINE REQUIREMENTS The ecash 2000 ATM must be connected to a dedicated phone line. This line must be a direct dial tone or pulse line that is equipped with a standard telephone wall jack (RJ-11). This line cannot be shared with any other equipment at the location. TEMPERATURE In storage : 32 F - 123 F (0 C ~ 49 C) While operating : 40 F - 95 F (5 C ~ 35 C) HUMIDITY In storage : 10% < RH < 90%, Non-Condensed While operating : 15% < RH < 85%, Non-Condensed EXPOSURE The ecash 2000 cabinet is not waterproof and is not designed for exposed locations. It should be installed indoors in a dust free environment. 6
1.5 Component Location Fig. 1.5 Component Location 1. LCD & Customer Keypad 9. Security Door 2. Card Reader Slot 10. Combination Lock 3. Receipt Printer Slot 11. Security Door Handle 4. Cash Tray 12. Cash Dispensing Unit 5. Front Panel 13. Receipt Printer 6. Front Panel Lock 14. Main Control Board 7. Security Cover 15. Power Switch 8. Security Cover Lock 16. Power Supply 7
1.6 LCD & Customer Keypad Fig 1.6 LCD & Customer Keypad LCD Screen Size : 6 Mono / 256 Color (Option) Resolution : 320 240 Display Characters : 40 15 (Standard Character) KEYPAD 10 Alphanumeric,3,4, CANCEL, CLEAR, ENTER, BLANK Keypads 8 Screen Keypads Each Keypads has integral raised Braille symbols 8
1.7 Cash Dispensing Unit Fig 1.7 Cash Dispensing Unit Dispensing rate : 7 notes/second 2 Cash Cassettes with capacity of 2,000 new notes Reject Box with capacity of 200 notes Low Level Cassette Detection Double Pick Detect Module 9
1.8 Receipt Printer Fig 1.8 Receipt Printer RECEIPT PRINTER Thermal line printer 36 characters/line Semi-Automatic roll paper setting See Appendix 9.1: RECEIPT PAPER SPECIFICATIONS 10
2 BASIC OPERATIONS 2.1 Opening/Closing The Front Panel 2.1.1 OPENING THE FRONT PANEL 1) Insert the Front Panel key and turn it clockwise. 2) With the Front Panel key turned, pull the Front Panel outward. Fig 2.1a Opening the Front Panel 11
2.1.2 CLOSING THE FRONT PANEL 1) Push the Front Panel slowly until it is locked back in place. 2) Turn the Front Panel key counterclockwise until the Front Panel key is able to be withdrawn. Fig 2.1b Closing the Front Panel 12
2.2 Startup Procedure This section explains how to put the ATM In-Service. 1) Open the front panel and turn the power on. 2) If there is no receipt paper, load the receipt paper. (see 2-3 : LOADING THE RECEIPT PAPER) 3) Open the security door and replenish the cash cassette. (see 2-5 : REPLENISHING THE CASH CASSETTES) 4) Go into the OPERATOR FUNCTION mode and input the number of bills in the cash cassette. (see 4.1 : ADD CASH) 5) Exit the OPERATOR FUNCTION MODE. Initialisation will now occur. 6) After connecting to the processor, the Idle screen appears and the terminal will be ready for service. 7) If the machine is not ready for service, then please check the following. 1 Check if the phone line is correctly connected. 2 Check if all communication parameters are correct. 3 After doing the above steps and the ATM is still not in service, call your service personnel. Brightness control Power Switch Fig 2.2 Position of the power switch 13
2.3 Loading The Receipt Paper 1 ) Open the Front Panel. (See 2-1 OPENING/CLOSING THE FRONT PANEL.) 2) When there is some receipt roll paper left, lift the head up lever and pull out the end of paper. Head Up Lever Fig 2.3a Loading the Receipt Paper 3 ) Prepare the new paper roll. Take note as below. NOTE : 1. Make sure the roll is in its proper shape. (A deformed roll may cause paper jams) 2. When replacing the new roll, make sure the end of the roll paper is clean cut. (See Fig 2.3b) Fig. 2.3b Correct Shape of Roll Paper 14
4 ) Insert the Receipt Paper spindle through the core of the Receipt Roll and set the Roll on the Roll deck. Then insert the end of the paper into the setting guide. 5 ) When the paper is properly in place the receipt printer will automatically load the paper and will print and cut one receipt. NOTE : If there is any jammed paper left over, the receipt printer will not load the paper. Fig 2.3c 6 ) Remove the receipt and close the Front Panel. (See 2-1 OPENING/ CLOSING THE FRONT PANEL) 15
2.4 Opening/Closing The Security Door 2.4.1 OPENING THE SECURITY DOOR 1) Turn the Security Cover key clockwise to open the Security Cover. 2) To unlock the Combination Lock, enter the 6 digit combination and turn the outer ring a quarter turn to the right. Refer to Appendix 9.2: OPERATING & CHANGING THE COMBINATION LOCK. 3) Turn the Security Door Handle counter - clockwise, then pull the Security Door to open. Fig. 2.4a Opening the Security Door 16
2.4.2 CLOSING THE SECURITY DOOR 1) With the Security Door Handle turned counter-clockwise, close the Security Door and turn the Security Door Handle clockwise until it is locked. 2) Turn ring all the way to the LEFT (about ¼ turn. 3) With the Security Cover key turned clockwise, close the Security Cover and turn the Security Cover key counter-clockwise until it is locked. Remove the key when it is locked Fig. 2.4b Closing the Security Door 17
2.5 Replenishing the Cash Cassettes 1 ) Open the Security Door. (Please see 2.4 OPENING/CLOSING THE SECURITY DOOR) 2 ) With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom, pull it out carefully. 3 ) Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the cash cassette cover. Then lift the cash cassette cover. 4 ) Pull the cash plate back until it is locked against the cash plate latch. Cash Plate Cash Plate Latch 18
5 ) Replenish the cash cassette. (Take note as below.) Fig. 2.5a Replenishing the Cash Cassette NOTE : 1. Fan the notes so that the notes are not sticking together. 2. Remove all notes with holes or notes that are torn. 3. Use only dry notes 4. Unfold the folded notes. 5. Place the notes correctly. Refer to Fig. 2.5b. Fig. 2.5b Correct Loading of Cash 19
6 ) After replenishing the cash cassette, release the cash plate latch and allow the cash plate to gradually take up its position behind the notes. 7 ) Close the cash cassette cover and turn the cassette key counter-clockwise until it is locked. Remove the key when it is locked. NOTE : If the cash plate is not released, the cassette cover will not close. 8 ) With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom, place the cash cassette carefully on the set guide of the Cash Dispensing Unit and push it in until it is locked in place. 9) Repeat Steps 2 to 8 for the second cassette. 10) Close the Security Door. (See 2.4 OPENING/CLOSING THE SECURITY DOOR) Fig. 2.5c Replenishing the Cash Cassette 20
2.6 Emptying The Reject Bin 1 ) Using the Cash Cassette key, turn the reject bin key clockwise to open the reject bin cover. 2 ) Remove the notes in the reject bin. 3 ) Close the reject bin cover and lock the cover by turning the key counter-clockwise until it is locked. Remove the key when it is locked. Fig. 2.6 Emptying the Reject Bin 21
3 OPERATOR FUNCTIONS 3.1 Accessing The Operator Function Menu 3.1.1 GENERAL METHOD a. Power on the ecash 2000. The system will automatically initialize and run a status check once the ecash 2000 is turned on. The system will attempt to connect with the host. b. If the host connection is established, the display will show IN SERVICE screen. Press the CANCEL, CLEAR, ENTER key simultaneously and then press 1,2,3 keys in order. c. Enter the Operator Password and press ENTER. If the wrong password is entered, the screen will be back to ENTER PASSWORD screen. The factory default Operator Password is 159951. d. If the correct password is entered the OPERATOR FUNCTION MENU will be displayed. Fig. 3.1a GENERAL METHOD 22
3.1.2 WHEN AN ERROR OCCURS a. When an error occurs, please press CANCEL, CLEAR, ENTER simultaneously and then press 1,2,3 in order. b. ENTER PASSWORD will be displayed and enter the Operator Password 159951 The Operator Function Menu will then appear. c. When the screen is in current display, press the OPERATOR FUNCTION key to access the OPERATOR FUNCTION. Enter the password and then the Operator Function Menu will then appear. Fig. 3.1b WHEN AN ERROR OCCURS 23
4 REPLENISHING AND RECONCILING THE ATM When you refill the cassettes you must also reset the internal note counters in the Settlement Menu. If you want to find out how much money was dispensed or close off business for the day you also start with the Settlement Menu 4.1 How to Add Cash if the Cassettes are Empty Irrespective of whether the cassettes still contain notes or have been previously emptied, we recommend that the same procedure is followed every time when adding notes. It is good accounting to have an audit trail of the number of notes dispensed and the number of notes added to the ATM. It is also good practice to reconcile the actual number of notes dispensed and loaded with the data shown on the print out. Access the Settlement Menu. This will show the current number of bills in either cassette. If the cassettes were emptied, either because they ran out of notes or because the cassettes were cleared, the Settlement menu will display the Current # of Bills as zero. To load new notes and prepare the ATM to dispense proceed as follows: Start by selecting the Cassette Total function. This prints a summary for each cassette showing the number of notes loaded, dispensed and remaining in the cassette. It also resets the note counters to zero. Then reload the cassettes with money keeping accurate count of the number of notes in each cassette. Check and clear the Reject bin in case it contains notes. Check the Cassette Total printout that the number of notes loaded, less the number dispensed, less the number in the reject bin is equal to the number remaining. On the Settlement Menu Select the Add Cassette #1 and enter the number of $20 notes that you are adding to cassette #1. That is the number of notes that remained in the cassette, plus the number of additional notes. Press enter to continue. 24
Set the number of bills loaded in the cassette. NOTE : Enter the number of bills, NOT the amount of cash. Select the Add Cassette #2 and enter the total number of $50 notes that you are loading into cassette #2. Press enter to continue. The main settlement screen will update to show the total number of notes you have in each cassette, eg Current # of Bills (1) = 200 Current # of Bills (2) = 100 To obtain a paper copy of the number of notes that you have added select the Subtotal Cassette Total from the Settlement menu. After printing press the enter key to continue. SUBTOTAL CASSETTE TOTAL ======================= Start: 14/07/2002, 18:10:07 Today: 15/07/2002, 18:15:30 Terminal # : 200112 **** Cassette # 1 **** Loaded : 200 Dispensed : 0 Rejected : 0 (1 or more ) Test : 0 ------------------------------ Remaining : 200 Value of each note = $ 20 **** Cassette # 2 **** Loaded : 100 Dispensed : 0 Rejected : 0 (1 or more ) Test : 0 ------------------------------ Remaining : 100 Value of each note = $ 50 25
After the loaded cassettes have been returned to the ATM, we recommend that at test dispense is performed before returning the ATM to service. This is described in Section 4.3. This acts as a check that the notes are feeding correctly. 4.2 How to check how much has been dispensed From the Settlement Menu, select the Subtotal Cassette Total button. This will print a receipt summarising for each cassette the number of notes loaded, dispensed, or sent to the reject bin as rejects or test notes. SUBTOTAL CASSETTE TOTAL ======================= Start: 15/07/2002, 18:15:30 Today: 16/07/2002, 10:30:15 Terminal # : 200112 **** Cassette # 1 **** Loaded : 200 Dispensed : 48 Rejected : 0 (1 or more ) Test : 1 ------------------------------ Remaining : 151 Value of each note = $ 20 **** Cassette # 2 **** Loaded : 100 Dispensed : 26 Rejected : 1 (1 or more ) Test : 1 ------------------------------ Remaining : 72 Value of each note = $ 50 26
The Subtotal Cassette Total function can be used at anytime to confirm the totals since the last Cassette Total. Unlike the Cassette Total function it does not zero the cassette totals after use. Press Enter when finished to return to the Settlement Menu. Press Cancel twice to exit the Operator functions and return the ATM to service. 4.3 How to do a Test Dispense This procedure will test the note feed system by dispensing one note from each cassette and depositing it in the Reject bin. These notes will be listed on the cassette total receipts as Test and the remaining notes is reduced by 1 for each cassette. If the dispense is successful a message appears on the display. If there is a feed error with either note an error will be reported on the screen beside the cassette in question. Error codes are listed in the Appendix. Select the Diagnostics Menu from the Operator Function menu. Next, select Cash Dispenser: Select the All CST Dispenser function. One note will dispense to the reject bin from cassette #1 and a second from cassette #2. 27
Press Cancel to twice to return to the Operator Functions Menu and once more to return the ATM to service. 4.4 Host Close If the closing time of the business is later than the closing time of the bank for settlement, it is likely that the amounts shown on the Day Total settlement printout of will not correspond with those advised by the bank for the same day. To make it easier to reconcile the Day Total with the daily transaction amounts on the bank statement, the ATM can be setup to dial the host at the time the bank carries out its daily closure. The balance of transactions at that time is saved as an entry in the Journal and can be checked on the printout. The transaction amount shown in this journal entry should then correspond with the amount shown on the bank statement. Remember that if you do not match your processor, the missing transaction(s) will usually appear on the next total. Your deployer can provide you with the appropriate cut off time and enable this function. 28
5 VIEWING AND PRINTING THE ATM JOURNAL The Journal is an electronic record of all transactions, errors and some programming changes made on the ATM. Depending on the size of each entry, the memory can hold up to 2000 records. Each entry into the journal is indexed with a 4 digit sequence number starting with <0001>. Once the journal memory has reached its maximum limit, it will begin to overwrite the oldest entries. You will not be warned of this, therefore it is critical to make sure to download or print your journal often enough to avoid loosing records. Access the Journal from the Operator Functions Menu.: Select JOURNAL in the OPERATOR FUNCTION menu. The various Journal functions can then be selected 5.1 How to view the Journal On Screen Select the View Journal function from the Journal Menu. The most recent journal entries will appear on screen. Use the < and > keys on the keypad to scroll backwards and forwards on entry at a time through the Journal. You can also jump back 50- records or forward 50+ records at a time and then continue scrolling. 29
Once you have found the record you are looking for, the entry on the screen can be printed by pressing the Enter key on the keypad. If the entry is too large to fit on the screen, use the Clear key to view the remaining part of the entry. may see the Journal Data which will be displayed on the screen. Press the Cancel key to return to the Journal Menu. 5.2 How to Print the Journal There are two menu items on the Journal Menu for printing entries in the journal, Print Journal and Print Last X Print Journal will print out all journal entries made since the last time the Journal was printed. To print the journal, press the Print Journal button. You will be prompted to choose standard (PRINT) or condensed (CONDENSED PRINT). Condensed print shows only sequence number, date, time, type of transaction and the amount requested and dispensed. It is ideal for keeping an audit trail. Each time you print a journal a marker is set at the last record printed. The next time you print the journal, the NanoCash will print from that marker to the current time, ie it prints only the recent entries, not the entire journal. The Last X Print option allows you to bypass the marker and go back to print older records (so long as the record still exists in memory). For example, you do a Print Journal and it includes sequence numbers <0001> to <0100>. If you later wanted to go back and reprint journal number <0080> you need to do a Last X Print for 20 records (100-20=80) which would print records 100-80. To do a Last X Print, press the button and then enter a value of how many records you wish to go back Press the Enter key to commence printing. Enter the number of records to be printed. Wait while the Journal data is being printed. 30
When the GOOD message appears, press ENTER. 5.3 How to Clear the Journal When the Clear Journal function is selected the print marker is adjusted to point to the most recent journal entry. If you were to try a Print Journal immediately afterwards, you would find there is nothing to print. This function does not wipe any journal entries from memory. You can always use View Journal or use the Last X Print function to view and print earlier journal entries. 5.4 Clear Transaction Sequence Number This function will reset the transaction sequence number back to <0000>. We do not recommend that sequence numbers are reset after installation. 31
6 HOW TO CLOSE OFF THE DAYS TRANSACTIONS We recommend that a strict settlement procedure is adopted for closing the daily transactions on the ATM and reconciling the amount dispensed with the amount of money remaining in the cassettes. Settlement should be carried out at a set time each day, either at the close of the day s trading or first thing in the morning before the ATM is placed into service. 1. On the Settlement Menu, press the Day Total key. At this point there will be a delay while the ATM dials the host to obtain the settlement data. A summary of all transactions is printed on the receipt printer at the end of this step. Press the Enter key to proceed. *** DAY TOTAL *** Start: 15/07/2002, 18:15:30 Today: 16/07/2002, 18:30:15 Terminal No : 200112 < TERMINAL TOTALS > COUNT OF WITHDRAWAL: 46 COUNT OF BALANCE : 8 COUNT OF TRANSFER : 0 COUNT OF NON-CASH : 0 AMOUNT OF DISPENSE : $4140.00 AMOUNT OF NON-CASH : $0.00 AMOUNT OF SURCHARGE: $0.00 < HOST TOTALS > COUNT OF WITHDRAWAL: 46 COUNT OF BALANCE : 8 COUNT OF TRANSFER : 0 AMOUNT OF DISPENSE : $4140.00 If the ATM is unable to dial in to the host, an error message appears and the receipt will not show the Host totals. The message HOST DATA WAS NOT RECEIVED is printed on the receipt. Terminal totals refers to the data collected by the ATM and Host Totals is the data collected by the host. They should agree. 2. Next, on the same Settlement Menu, press the Cassette Total key. After a brief delay, a summary of the total number of notes dispensed from each cassette will be printed. This printout shows also the number of notes loaded, dispensed and the number sent to the reject bin and the number of notes remaining in the cassettes. Press the Enter key to proceed. After this function is pressed the Cassette Totals are cleared and reset to zero. 32
CASSETTE TOTAL ======================= Start: 15/07/2002, 18:15:30 Today: 16/07/2002, 18:32:15 Terminal No : 200112 **** Cassette # 1 **** Loaded : 200 Dispensed : 92 Rejected : 0 (1 or more ) Test : 0 ------------------------------ Remaining : 1080 Value of each note = $ 20 **** Cassette # 2 **** Loaded : 100 Dispensed : 42 Rejected : 0 (1 or more ) Test : 0 ------------------------------ Remaining : 58 Value of each note = $ 50 3. Press the Cancel key to exit from the Settlement Menu and return to the Operator Function Menu. 4. From the Operator Function Menu select the Journal Menu Select Print Journal 5. From the Journal Menu select Print Journal. 6. Select Condensed Print. This will cause a summary of all transactions in the previous period to be printed on the receipt printer. Each transaction has a unique reference number. Save the Journal for reference. 7. After printing is complete, press the Cancel key 2 times to return to the Operator Functions menu. 8. Open the security door, take out the cash in the cassettes and reject bin. 9. If the result of the DAY TOTAL and CASSETTE TOTAL is not the amount counted in the cash cassette, refer to the journal for verification. 10. Turn the power off and close the security door. 33
7 Trouble Shooting 7.1 Error Codes When an error occurs on the ecash 2000 an error message is displayed on the screen. The message consists of the error code, a brief description of the error and the suggested corrective action. The error listing can also be accessed through the Report Menu under the Operator Functions. To do this access the Operator Functions as described in 3-1. Select REPORT in the OPERATOR FUNCTION MENU. Select ERROR CODE in the REPORT MENU. The Error Code, description and corrective action will be displayed. Fig. 8.1 ERROR CODE The current error code will be displayed. To search the error code use, key. A full list of error codes is give in Appendix 9.3. 7.2 How to Clear a Note Jam If a note jam occurs, it is necessary to open the vault to access the CDU (cash dispense unit). See Section 2-4 for details on opening the security door. 34
Remove both cassettes and check that there are no notes jammed in the note slot at the rear of the cassettes. If there are, gently pull the notes out of the cassette. Open the cassette and check the inside that the notes are properly stacked. To check that there are no notes jammed in the belt feed, lift the green cover on the CDU to gain access to the top of feeder, Fig 1-7. Look for notes jammed in the belts. If jammed notes are found, remove them by grasping the notes and carefully pulling them out of the belts. Be very careful when removing the notes that the belts are not pulled off the pulleys. After removing any jams, please have a close look at the belts to make sure they are sitting on the pulleys and not on the shafts. If a belt is off, try lifting it back onto the pulley (don t be afraid to stretch the belt) Caution: Do not put the ATM back into service if you can see that a belt has come off. Call the Customer Support number and report the problem. Close the access cover and slide the CDU back into position. Make sure that the latch on the sliding tray engages. Load the cassettes, close the vault and return the ATM to service. 7.3 How to Clear a Printer Jam If a paper jam occurs on the receipt printer, you need to open the front panel to access the printer. Refer 2-1. Paper feed release bar Platen Release Lever Fig 8.3 Printer. Press downwards on the paper feed release bar. This is located on top of the printer near the middle. It is coloured green. Pressing this bar allows the lower half of the paper channel to open downwards. 35
Next, to withdraw the receipt paper, press down on the green platen release lever and at the same time wind the paper back onto the roll (or just pull out the end). Check that paper has not wrapped around either the platen, or the second feed roller at the front of the printer module. Before loading the paper, close the lower paper channel by lifting on the small green tab that extends from the side of the channel. It will lock into the closed position. Refer to section 2.3 for instructions on loading the receipt paper. 36
8 APPENDIX 8.1 RECEIPT PAPER SPECIFICATIONS - All measurements are in mm. Density Paper is single ply thermal printer paper with a density of 60 gsm. The paper is rolled with the heat sensitive side inwards. 37
8.2 OPERATING & CHANGING THE COMBINATION LOCK Before operating the lock or changing the combination, READ THESE INSTRUCTIONS THOROUGHLY. The combination lock is used in conjunction with the door opening handle. The combo lock releases the bolt and allows the handle to be turned to open the vault door. There is a silver ring around the outside of the the lock. When the correct combination has been keyed in this ring can be rotated ¼ turn to the right to release the bolt. The digital lock fitted to the ecash 2000 is a made by Lagard. It is called a Combogard, 33E series combination lock, Model 33E-1 with a deadbolt. This is is a precision digital lock. Enter in sequence the 6 digits corresponding to the combination. If you make a mistake the lock will beep 3 times after the 6 th digit. If this occurs just re-enter the correct sequence of digits. The default combination from the factory is 123456. For security this must be changed after the ATM is installed and before it is placed in service. TO UNLOCK ON A FACTORY SETTING - For Example 123456 1. Press in turn the keys 1, 2, 3, 4, 5, 6. Listen for 2 beeps after the last digit to signify that the correct combination was entered. 2. Turn the ring ¼ turn to the RIGHT to retract the bolt. 3. Grasp the door handle and turn to the left about 1/8 th of a turn. 4. While still holding the handle, pull open the vault door. TO LOCK Turn the ring ¼ turn to the left (12 o clock position) The lock is again set. CHANGING TO A NEW COMBINATION CAUTION BEFORE CLOSING THE VAULT DOOR, try the new combination several times. Enter the combination, rotate the ring to the right and then back to the left. 38
Make up a new combination, selecting 6 digits of your choosing. The lock signals with 2 beeps after each valid entry. Enter 6 zeros Enter the new combination Enter the new combination a second time - If you enter an invalid combination, the lock beeps 3 times and the old combination is not changed. WARNING : Record the new combination in a safe place where it can be found again if you forget it. If you do forget the combination, you will need to contact an accredited locksmith to drill open the vault! WRONG TRY PENALTY If you enter the wrong combination 4 times in a row, the lock will enter a 5 minute delay period. The LED flashes red at 10 second intervals. The combination can be entered at the end of the delay. At the end of the penalty period, two more consecutive invalid combinations will restart the 5-minute delay period. CHANGING BATTERIES Repeated beeping during an opening indicates that battery is low and needs immediate replacement. Use one 9Volt alkaline battery 39
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8.3 HOW TO USE KEYPAD This section will explain the basic operation of the Keypad. Fig. 9.3a ecash 2000 KEYPAD Shift Status 0 1 2 3 4 5 6 7 8 9 Upper + - = Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y Alpha Lower + - = Space q z a b c d e f G H I j k l m n o p r s t u v w x y Numeric Don t care 0 ( ) 1 [ ] 2 { } 3 < > 4,. 5! $ 6 7 % * 8 : ; 9? / F5 Table F6 Don t care The character on the current cursor position on the screen will be selected. Fig. 9.3b KEYPAD CHARACTER TABLE 41
8.4 HOW TO ENTER CHARACTERS ON THE DISPLAY a. The Keypad Character Table of Fig. 9.3b will appear on the bottom of the screen in all keypad input screens. b. F5 key gives the option for Alpha or Numeric, Table mode. Default is Alpha. c. F6 key gives the option for Upper or Lowercase characters, It is valid only in the Alpha mode. Default is Uppercase. d. The input of characters is limited to the space provided. e. The keys are in toggle fashion such as, when key 1 is pressed once it is SPACE, pressed twice it is Q, pressed third time it is Z when in the Alpha mode. When the desired character is selected, press ENTER. f., keys move the cursor position in the Alpha or Numeric mode. In the Table mode, keys are used to select the character. g. F1 key is used to clear the whole screen and returns the cursor to its initial position. h. F2 key is used to clear the current line. i. F3 key is used to ignore the changes and to exit. j. F7 key is used to save the current changes and to exit. 42
8.5 Error Codes Refer separate prinout. 43