Webshop Manual - For Customer Marilyn DSouza May, 2014
Webshop Manual - Agenda 1. Login / Change your password 2. Enter an Order 3. Order Details 4. Maintain Profile 5. Reports 6. Attention Areas 1
Ongoing Business Login / Change your password
1. Login DEP Homepage Go to https://webshop.dsm.com 3
1. Login Webshop Login Select your language (if American English is selected, date format will be MM.DD.YYYY instead of DD.MM.YYYY) 4
1. Login create a favorite To add the webshop to your browser favorites, click on Add the DSM Webshop to your favorites. 5
1. Login user ID and password User ID and password are automatically sent when user ID is created From: DEP_IN UserAdmin [mailto:e-business.helpdesk@dsm.com] Sent: Monday, April 28, 2014 2:26 PM To: Dsouza, Marilyn Subject: DSM ebusiness QA:DSM India Private Limited (Division : Engineering Plastics) : Your Account info Dear XYZ, Thank you for registering at DSM India Private Limited (Division : Engineering Plastics) We would like to inform you that, based on your registration request for the DSM Webshop, the User ID "XYZ" has been created. Your initial password will be sent in a separate email. If you are a first time visitor please click the following link for detailed information about the website: First Time Visitors Please click here to login. If you have any questions, please do not hesitate to contact us at cs-india.dep@dsm.com We look forward to welcoming you on our web site! Thanks and Regards DSM India Private Limited (Division : Engineering Plastics) 6
1. Login user ID and password Enter user ID and password (both fields are case sensitive) and click on Sign in User ID of external users = COMPANY NAME Initial password = Welcome 7
1. Login user ID and password User receives a pop-up for changing initial password. Click on OK. 8
1. Login user ID and password Enter the user ID, the current password, the new password (twice) and click on OK 9
1. Login user ID and password Password is changed - click on OK to return to the login page 10
1. Login user ID and password Enter user ID and new password (both fields are case sensitive) 11
1. Login accept Terms & Conditions Terms & Conditions of the Webshop need to be accepted to be able to proceed. 12
1. Login user ID and password You are now on the Welcome screen (Home) 13
Ongoing business Enter an order
2. Enter an order There are two ways to create a new order. Option 1: via Order Now from menu a) Select the item to order & enter quantity. b) Click Show Price, price will be displayed. c) Click Add to Cart 15
2. Enter an order - via option 1. contd d) The cart shows number of item(s) selected. e) Move your mouse to the cart, you can choose add more product, View Cart or Check out f) After all item(s) are selected, click Check out. 16
2. Enter an order - via option 1. contd g) DSM General Conditions of Sale will be displayed, click on I Accept after going through the GCOS. 17
2. Enter an order - via option 1. contd h) Enter Request delivery date & Purchase Order No. If ordered quantity is less than the MOQ/MDQ, order will not proceed further, hence ensure order quantity is in line with the MDQ/MOQ communicated. If the requested delivery can not be fullfilled, system would propose an available date for delivery, which onces accepted by customer the order will proceed. 18
i) Check Ship To Address and Bill To Address j) Write notes at Customer Notes when necessary k) Click Proceed 19
l) Check all the order details again. (e.g. ship to address, bill to address, quantity, price, delivery date, confirmed qty. etc.) m) Click Confirm request 20
n) DSM SAP order number is generated. o) Order status is displayed. Confirmation in Progress is usually caused by 1) Credit block. 2) Sea shipment & Exwork 21
p) Go back to the Home page, the new order is displayed in recent order status information. 22
q) Later on when the order is confirmed by DSM, the status is changed to Green icon as Confirmed. 23
r) In meanwhile an email regarding order confirmation is sent to customer. 24
2. Enter an order Option 2: Re-order a ) Click Instant order 25
2. Enter an order- via Option 2. contd b) follow same steps from h to m in option 1. 26
Ongoing business Retrieve order-related information
3. Retrieve order-related information Click Order Details on the menu, you will be able to view order & invoice history, search orders, invoices & certificate of analysis. Certificate of Analysis 28
3. Retrieve order-related information Order history - Orders history can be searched by order status, such as confirmation in progress, Confirmed, Invoiced etc. 29
3. Retrieve order-related information Order history - For instance, below is list of all confirmed orders. 30
3. Retrieve order-related information Order history For confirmed or shipped order, order related document could be retrieved. - Click Retrieve Documents for a selected order. 31
3. Retrieve order-related information - All available order-related document(s) will be displayed Click on the pdf. icon, document can be opened and saved. 32
3. Retrieve order-related information Search Orders - Orders can be searched by product name, purchase order, order date etc. 33
3. Retrieve order-related information Search Orders - For instance, below is list of orders created from 01.04.2014 to 15.05.2014. 34
3. Retrieve order-related information Certificate of Analysis - COA can be searched by product code, purchase order, Batch # etc. 35
3. Retrieve order-related information Certificate of Analysis - For instance below is COA list for all deliveries in Apr.2014. 36
Ongoing business - Maintain profile
4. Maintain Profiles From menu Profile users can change his/her profile on his/her own. 38
4. Maintain Profiles My Personal Profile - Users can change e-mail address, first name & surname etc. - User ID can not be changed. 39
4. Maintain Profiles Change Password - It is advised to change password on regular basis. - Please keep your password confidential. Don t disclose to others! 40
4. Maintain Profiles My Notification Preferences Marilyn.dsouza@dsm.com Marilyn.dsouza@dsm.com Marilyn.dsouza@dsm.com - Users can select notification email that he/she needs and maintain the email address here. Multiple email addresses can be maintained here with ; in between. - Please select email version as Html. 41
4. Maintain Profiles My Bill To & My Ship to Marilyn DSouza Shop # 10, XYZ Lane Pune - 411001 Pune - The Billing To address and Ship To address can not be changed here. - In case user needs to have a new Bill to address or a new Ship To address, please contact customer service. - In case of multiple addresses here, user can select one as default for new orders. 42
Ongoing business - Reports
5. Report Customer can create report directly in webshop for an order list based on his/her selected criteria and save it as excel file. 44
5. Report Sample report in excel file. 45
Ongoing business - Attention points for Webshop orders
6. Attention & Reference for Webshop ordering Attention: Please contact customer service in below scenarios, 1) For sample orders. 2) For the first order of a new material. 3) When you are not able to retrieve price from Webshop. 4) When you can not accept proposed delivery date. 5) When the order is for a new delivery address. 6) For Direct Orders on other DSM Units (outside India). 7) For order changes 47
6. Attention & Reference for Webshop ordering Minimun Order/Dispatch Quantities MTO Grades MTS Grades 4500 Kgs for Akulon Grades - 5000 Kgs for Arnite Grades - 750 Kgs for Akulon Grades - 1000 Kgs for Arnite Grades Stanyl & Arnitel (Stock-in grades) 100 Kgs 48