Dolby Conference Phone. Configuration guide for Avaya Aura Platform 6.x

Dolby Conference Phone Configuration guide for Avaya Aura Platform 6.x Version 3.2 28 June 2017

Copyright 2017 Dolby Laboratories. All rights reserved. Dolby Laboratories, Inc. 1275 Market Street San Francisco, CA 94103-1410 USA Telephone 415-558-0200 Fax 415-863-1373 http://www.dolby.com Trademarks The following are trademarks of Dolby Laboratories: Dialogue Intelligence Dolby Dolby Advanced Audio Dolby Atmos Dolby Audio Dolby Cinema Dolby Digital Plus Dolby Digital Plus Advanced Audio Dolby Digital Plus Home Theater Dolby Home Theater Dolby Theatre Dolby Vision Dolby Voice Feel Every Dimension Feel Every Dimension in Dolby Feel Every Dimension in Dolby Atmos MLP Lossless Pro Logic Surround EX All other trademarks remain the property of their respective owners. Dolby Voice and the Dolby Voice logo are registered trademarks of Dolby Laboratories.

Contents Contents 1 Introduction 4 1.1 About this guide 4 1.2 Related documentation 4 2 Requirements and prerequisites 5 2.1 Avaya Aura Platform requirements 5 2.2 Required Avaya server information 5 2.3 Manual deployment overview 5 2.3.1 Configuration parameters 6 3 Creating a SIP phone extension and account 7 3.1 Adding a SIP user for each phone 7 3.2 Assigning a communications profile to each user 8 3.3 Assigning a Session Manager profile to each user 9 3.4 Adding a Communication Manager profile for each user 10 3.5 Adding SIP trunk details to the extension 11 4 Registering and configuring the Dolby Conference Phone 13 4.1 Plugging in and setting up the phone automatically 13 4.2 Configuring 802.1X 14 4.2.1 Updating 802.1x authentication credentials 15 4.3 Configuring the operation mode 15 4.4 Opening the phone web interface 16 4.5 Configuring NTP 17 4.6 Registering the phone to Avaya Aura Platform 18 5 Troubleshooting 22 5.1 Troubleshooting registration problems 22 5.2 Troubleshooting a phone that cannot make any calls 22 5.3 Troubleshooting calls that disconnect immediately 23 5.4 Troubleshooting a phone that cannot call PSTN numbers 23 Glossary 24 28 June 2017 3

Introduction 1 Introduction This documentation provides instructions for configuring your Dolby Conference Phone for Avaya Aura Platform 6.x. It is compatible with the 3.2 version of the Dolby Conference Phone. About this guide Related documentation 1.1 About this guide This guide presumes an enterprise network environment and does not cover provisioning of the service. Requirements and prerequisites on page 5 describes the codec and software requirements for deploying the Dolby Conference Phone with Avaya Aura Platform 6.x. Creating a phone extension and account on page 7 explains how to create the phone extension and account that are required for each Dolby Conference Phone. Registering and configuring the Dolby Conference Phone on page 13 explains how to configure network settings on each phone and then register each phone with Avaya Aura Platform 6.x. Troubleshooting on page 22 explains how to resolve registration and calling problems. 1.2 Related documentation Review all of the Dolby Conference Phone documentation to ensure that the phone is set up correctly so that you have the best conferencing experience possible. These documents are available: Dolby Conference Phone administrator's guide This guide explains how to set up and provision the Dolby Conference Phone. Dolby Conference Phone quick start guide This guide describes the contents of the phone package, how to assemble the phone, and how to connect the phone to the network. The quick start guide is included in the phone package. It is also available from the Dolby Conference Phone support pages. Dolby Conference Phone open source software guide This guide describes the open source software used in the Dolby Conference Phone software. Dolby Satellite Microphones quick start guide This guide describes the contents of the microphone package and how to connect them to the Dolby Conference Phone. The quick start guide is included in the microphone package. It is also available from the Dolby Conference Phone support pages. Dolby Voice compatibility guide This guide describes the compatibility relationships between the various Dolby Voice products. 28 June 2017 4

Requirements and prerequisites 2 Requirements and prerequisites There are specific codec and software requirements for deploying the Dolby Conference Phone with Avaya Aura Platform 6.x. The administrator must also gather server IP address information. Avaya Aura Platform requirements Required Avaya server information Manual deployment overview 2.1 Avaya Aura Platform requirements The Avaya Aura Platform has specific version, codec, and firewall configuration requirements. Read the appropriate Avaya Aura Platform documentation for information on specific network requirements. This document provides instructions for an Avaya Aura Platform 6.3 environment. When instructions differ in Avaya Aura Platform 6.1 and 6.2 environments, they are noted. Note: The Avaya Aura Platform (especially the Avaya G350 media gateway) does not support the G.722 audio codec. Therefore, Dolby Conference Phones on the Avaya Aura Platform cannot be configured to use only this audio codec. For more information, see the Dolby Conference Phone administrator's guide. Avaya Aura Session Manager is required to support Dolby Conference Phones. Note: Network Address Translation (NAT) is not supported by the Dolby Conference Phone. Therefore, the Avaya Aura Platform servers should be on the same side of the organization firewall as the Dolby Conference Phones. 2.2 Required Avaya server information To deploy Dolby Conference Phones, you need to know the IP addresses of the primary and secondary Avaya Aura Platform servers. 2.3 Manual deployment overview A knowledgeable Avaya Aura Platform administrator should perform manual deployment and configuration of the Avaya Aura Platform. The steps listed below are provided as a reference point only. For Avaya documentation, go to http://support.avaya.com. 1. Synchronize the Avaya Aura Communications Manager and Session Manager. 2. In the Avaya Aura System Manager, create a new SIP phone extension/account: a. Add the SIP user for each Dolby Conference Phone. b. Assign a communications profile to each user. c. Assign a session manager profile to each user. When completed, you can change the phone configuration file that you created to use the Avaya Aura Platform as the IP private branch exchange (PBX) server. 28 June 2017 5

Requirements and prerequisites 2.3.1 Configuration parameters Avaya Aura Platform configuration settings can be mapped to the Dolby Conference Phone configuration parameters. Avaya Aura Platform configuration Dolby Conference Phone configuration parameter Required/ optional Last name, first name Sip.Credential.Name Required Communications profile password Sip.Credential.Password Required Extension Sip.Account.UserName Required Primary server IP address (or outbound proxy) Secondary server IP address (or outbound proxy) Sip.Pbx.OutboundProxy1 Sip.Pbx.OutboundProxy2 Required Optional For information about using Dolby Conferencing Console to set configuration parameters, see the Dolby Conference Phone administrator's guide. 28 June 2017 6

Creating a SIP phone extension and account 3 Creating a SIP phone extension and account You must create a SIP phone extension and account for the Dolby Conference Phone. Adding a SIP user for each phone Assigning a communications profile to each user Assigning a Session Manager profile to each user Adding a Communication Manager profile for each user Adding SIP trunk details to the extension Required details to register the Dolby Conference Phone with Avaya Aura Platform 6.3: Extension number: 55505 Communication profile password: 12345678 SM100 IP address/fqdn: 10.203.X.X 3.1 Adding a SIP user for each phone Each Dolby Conference Phone requires a SIP user. 1. Log in to Avaya Aura System Manager with the appropriate credentials. 2. Click User Management. 3. On the User Management page, click Manage Users > New. 28 June 2017 7

Creating a SIP phone extension and account 4. Click Identity to create an identity for the SIP account. a) Enter Last Name and First Name. b) Enter a Login Name ( extension number@domain name ). c) Optionally, select a Language and Time Zone preference. d) Click Commit & Continue. 3.2 Assigning a communications profile to each user Create a communications profile in Avaya Aura System Manager for each phone user. 1. In Avaya Aura System Manager, click Communications Profile to create a communications profile. 28 June 2017 8

Creating a SIP phone extension and account 2. Add a Communications Profile Password and confirm it. 3. Create a Communication Address. a) Click Communication Address > New. b) Select Type > Avaya SIP. c) Enter the Fully Qualified Address details ( extension number@domain name ) from the drop-down list. d) Click Add. 3.3 Assigning a Session Manager profile to each user Assign a Session Manager profile in Avaya Aura System Manager for each phone user. 1. Select the check box for Session Manager Profile. 28 June 2017 9

Creating a SIP phone extension and account 2. Select Primary Session Manager (SM 100 FQDN). 3. If available, select the Secondary Session Manager. 4. Select Application Sequences (origination and termination) with the Avaya Communication Manager (CM) details from the drop-down list. 5. Under Call Routing Settings, select the Home Location from the drop-down list. 3.4 Adding a Communication Manager profile for each user Add a Communication Manager profile (called an Avaya CM Endpoint Profile) in Avaya Aura System Manager for each phone user. 1. Select the check box for CM Endpoint Profile. 28 June 2017 10

Creating a SIP phone extension and account 2. Select the System and Profile Type from the drop-down lists. 3. Enter the Extension number. 4. Enter the Set Type as 9608SIP or another appropriate number as directed by your local system administrator. 5. Enter the Security Code of your choice. 6. Enter the Voice Mail Number and additional numbers, if available. 7. Click Commit at the top-right corner of the screen to save the additional information that you added. 3.5 Adding SIP trunk details to the extension Add the SIP trunk details in Avaya Aura System Manager for each extension. 1. Go to System Manager > Communication Manager > Endpoints > Manage Endpoints. 2. Select the added extension, and click Edit. 3. Add the appropriate SIP trunk value to communicate with other SIP devices on the system. 28 June 2017 11

Creating a SIP phone extension and account 28 June 2017 12

Registering and configuring the Dolby Conference Phone 4 Registering and configuring the Dolby Conference Phone Use the Dolby Conference Phone touch screen and web interface to configure each phone and register each phone to Avaya Aura Platform. Plugging in and setting up the phone automatically Configuring 802.1X Configuring the operation mode Opening the phone web interface Configuring NTP Registering the phone to Avaya Aura Platform 4.1 Plugging in and setting up the phone automatically Each Dolby Conference Phone requires a wired network connection, preferably supporting Power over Ethernet (PoE). Once your phone is plugged in, many settings may be automatically detected. 1. Connect the phone to a PoE Ethernet port on the network using an Ethernet cable. The setup wizard appears on the phone. The screens vary depending on your network setup. 2. If the phone has Internet access and can connect to the Dolby Voice Console and your conferencing service provider's provisioning service: This only happens if you meet the requirements for Plug-and-Play Setup setup. Requirements for Plug-and-Play Setup vary based on your conferencing service provider. For a list of requirements, see the configuration guide for your conferencing service provider. If the phone is recognized by the Dolby Voice Console, the phone connects to your conferencing service provider's provisioning service. No additional action is required to provision the phone. If the phone is not recognized by the Dolby Voice Console, select your conferencing service provider from the list. Follow the on-screen prompts to connect the phone to your conferencing service provider's provisioning service. If this does not happen, proceed to the next step. 3. If the phone discovers a Dolby Conferencing Console or a provisioning server on your network, follow the on-screen prompts to connect the phone to one of these provisioning servers. This only happens if the phone's administrator completed preparations so that the phone can discover the presence of a Dolby Conferencing Console or a provisioning server by means of a Domain Name System (DNS) SRV record. 28 June 2017 13

Registering and configuring the Dolby Conference Phone If this does not happen, proceed to the next step. 4. If you cannot set up the phone with the methods mentioned earlier, you must perform Manual Setup. a) Choose Manual setup from this screen: b) Follow the on-screen prompts to connect the phone to your Dolby Conferencing Console or provisioning server. Results The phone is now connected to either your conferencing service provider's provisioning service, or a Dolby Conferencing Console or a provisioning that is on your network. What to do next If needed, see the Dolby Conference Phone administrator's guide for complete information and instructions for these setup methods: Plug-and-Play Setup Automatic Local Setup Manual Setup 4.2 Configuring 802.1X If your network requires 802.1X authentication, use the touch screen to accept the authentication server certificate and enter credentials. About this task The network setup wizard detects many of the settings for you, including your virtual LAN (VLAN) and IP network settings. In this figure, the Dolby Conference Phone has detected those settings upon initial setup. If you see this screen, you can configure some 802.1X options, described in this section, directly in the wizard. 28 June 2017 14

Registering and configuring the Dolby Conference Phone 1. If a PKI-based authentication method is selected by the authentication server, you are prompted to review the server certificate information. 2. Enter the user name and password when the server requires credentials for authentication. Depending on the authentication server configuration, you may be prompted to enter authentication credentials before you accept the server certificate. 4.2.1 Updating 802.1x authentication credentials You can update 802.1x authentication credentials without rebooting or resetting the Dolby Conference Phone. 1. From the phone home screen, tap this sequence: > > Administrative Settings 2. Enter the administrator password, and tap Enter. 3. Select Network Configuration > 802.1x. 4.3 Configuring the operation mode You can configure the Dolby Conference Phone for either Conferencing mode or Dual mode. 28 June 2017 15

Registering and configuring the Dolby Conference Phone About this task Conferencing mode Use if you plan on using your phone with your conferencing service provider only. Dual mode Use if you want to have IP PBX integration with your conferencing service provider. If you want to have IP PBX integration with your conferencing service provider, change the configuration mode listed in this table. Configuration parameter description Selects the operational mode Configuration parameter name Features.OperationMode 1. Go to Settings > Features in the web interface. 2. Choose a value for Operation Mode. 4.4 Opening the phone web interface Enter the phone IP address in your web browser to open the phone web interface. Prerequisites You must have a network-connected desktop or laptop computer with a web browser supporting HTML5 installed. (Modern versions of Internet Explorer, Firefox, Chrome, and Safari are supported.) The web browser will be used to configure the phone, so it must have IP network connectivity to the Dolby Conference Phone. 1. From the phone home screen, tap this sequence: > > About > General 2. Scroll down until you see the IP address. 3. Enter this URL in the browser address bar. If a security warning displays, accept the warning and proceed. https://your phone IP address 4. Log in to the Dolby Conference Phone using the default credentials: Username = admin Password = 1739 28 June 2017 16

Registering and configuring the Dolby Conference Phone 4.5 Configuring NTP You must specify Network Time Protocol (NTP) servers in the network settings so that the phone displays the correct date and time. 1. Click the + to open the network settings parameters. 2. Click the + to open the NTP section. 28 June 2017 17

Registering and configuring the Dolby Conference Phone 3. Enter the server addresses provided by your local system administrator. 4.6 Registering the phone to Avaya Aura Platform Use the Settings page of the Dolby Conference Phone web interface to specify the Avaya Aura Platform account settings and register the phone. 1. Select Settings > IP PBX Settings > Account. 28 June 2017 18

Registering and configuring the Dolby Conference Phone 2. Change the Account settings as shown: Display Name: The name of the phone user or conference room (for example, Sam Smith or Board Room) Extension Number/Address: Extension number (mandatory) If desired, you can enter a full phone number instead of a just the extension. Display Number: Extension number If you do not enter a value, the Extension Number/Address value displays. Transport Type: AUTO (works with Transmission Control Protocol (TCP) and User Datagram Protocol (UDP)) Secure Media: Mandatory Transport Port: 5060 3. Change the Server settings as shown: Primary Call Server/Outbound Proxy: IP address of Primary SM 100 Primary Server/Outbound Proxy port: 5060 If SM 100 is available, enter the details in the Secondary Call Server/Outbound Proxy field 28 June 2017 19

Registering and configuring the Dolby Conference Phone Note: Ensure that you are adding the correct Primary/Secondary account details. 4. Update the credentials. These settings are mandatory for digest authentication: a) Enter the User Credential Name that you created in Avaya Aura Platform 6.x. b) Enter the User Credential Password that you created inavaya Aura Platform 6.x. c) Confirm the password, and click Save. If the information is correct, the phone registers with Avaya Aura Platform 6.x. 5. To verify the registration, go to Status > System > Device. 28 June 2017 20

Registering and configuring the Dolby Conference Phone 28 June 2017 21

Troubleshooting 5 Troubleshooting s are available to help you troubleshoot problems with registering the phone and making calls. Troubleshooting registration problems Troubleshooting a phone that cannot make any calls Troubleshooting calls that disconnect immediately Troubleshooting a phone that cannot call PSTN numbers 5.1 Troubleshooting registration problems Registration problems can be the result of misconfiguration or entering the wrong credentials in the Avaya Session Manager. Several settings should be verified and corrected if necessary. 1. Ensure that the details of the SM100 security module, extension, and communication profile password are entered accurately to register with Session Manager. 2. Tap this sequence to verify that the configuration process completed successfully: > > Status > Network > Call Server 3. Verify the realm configuration on the phone. Make sure it is set to * unless you are sure about the correct value for your system. 5.2 Troubleshooting a phone that cannot make any calls Several configuration problems may leave a correctly registered phone unable to make calls. 1. Check the SIP routing group configured on the phone. You can check this from the Avaya Aura System Manager web user interface (UI) or use Avaya Site Administration to check the individual station details. Ensure that the phones are using the same routing group. 2. Check that the SIP routing group that the phone is assigned to in the Session Manager (through Avaya Aura System Manager) can route the call to the destination routing group. 28 June 2017 22

Troubleshooting Make sure (possibly though Session Manager logs) that the call is being routed correctly to the destination end point. The Session Manager traces indicate the SIP-specific error response, which can assist in further troubleshooting. 3. If a Session Manager capture indicates that the Session Manager is able to route the call to the Communication Manager but does not get back any response from it, check the Communication Manager traces. 5.3 Troubleshooting calls that disconnect immediately Codec incompatibility may cause calls to ring but disconnect immediately when the call is answered. 1. Confirm that the phone is properly registered. 2. Check the codec configuration on both ends and verify that both end points are configured to use at least one compatible codec. Note: The Avaya Aura Platform does not support the G.722 audio codec. 5.4 Troubleshooting a phone that cannot call PSTN numbers Codec incompatibility may prevent a phone from calling public switched telephone network (PSTN) numbers. About this task The codecs that are selected on the phone may not include any that are compatible with the codec selected on the gateway. 1. Check the codecs configured on the phone. 2. Select the appropriate gateway codec on the phone to make the PSTN calls. 3. Make sure Avaya Aura Platform and the gateway are set up to accept G.711 and Internet low bit-rate codec (ilbc). 28 June 2017 23

Glossary Glossary DHCP Dynamic Host Configuration Protocol. DNS Domain Name System. An Internet service that translates Internet domain and host names to IP addresses and conversely. DNS automatically converts between the name entered in a web browser and the IP addresses of the web server hosting the site whose URL is entered in the web browser. ilbc Internet low bit-rate codec. An open-source royalty-free narrowband speech audio coding format codec and reference implementation. IP Internet Protocol. IP address Internet Protocol address. A numerical identifier assigned to a device that is a member of a network that uses the IP for communication. NAT Network Address Translation. An Internet standard that enables a local area network (LAN) to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. NTP Network Time Protocol. A network protocol for clock synchronization on computers. PBX Private branch exchange. A phone system that is delivered as a hosted service. PoE Power over Ethernet. A solution in which an electrical current is run to networking hardware over Ethernet category 5 or higher data cabling. PSTN Public switched telephone network. A circuit-switched telephone network operated by national, regional, or local operators. SIP Session Initiation Protocol. An application-layer communications protocol used for signaling and controlling communications sessions. TCP Transmission Control Protocol. A communications protocol that specifies how data should be formatted, addressed, transmitted, routed, and received at the destination. Part of the Internet protocols communications suite. 28 June 2017 24

Glossary TLS Transport Layer Security. A cryptographic protocol designed to provide communications security over a computer network. UDP User Datagram Protocol. A communications protocol that uses no handshaking dialogues to establish a connection with the remote host. UDP is a member of the IP suite. UI User interface. VLAN Virtual LAN. Any broadcast domain that is partitioned and isolated in a computer network at the data link layer (OSI layer 2). 28 June 2017 25