Unified Messaging System. Leo Lee Sales Manager - ICG Taiwan Co., Ltd. 1 st Feb. 2002

Unified Messaging System Leo Lee Sales Manager - ICG Taiwan Co., Ltd. 1 st Feb. 2002 1

Agenda Corporate overview Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service Providers DM3 and JCT Spancards JCT Loop Start Boards JCT PBX Integration Boards CT ADE Toolkit (Parity VOS) 2

Corporate Overview ICG is a found by a group of CT expertise on 1992. Intel/Dialogic VAD Provide a One-Stop Shopping Environment to different Customer Technical Provide Skill Transfer and Consultation Sales Application Bundling Provide Regional Support link 3

Distributing Products 4

Agenda Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service Providers DM3 and JCT Spancards JCT Loop Start Boards JCT PBX Integration Boards CT ADE Toolkit (Parity VOS) 5

Converged Communications High Value Solutions and Services Converged Communications Telecommunications Reliable, ubiquitous, easy to use, low cost Computing Software driven ecosystem, standards, competitive, rapid innovation, 3rd party choice Data Communications Multi-media, high bandwidth, standards, extensible network 6

Market Disruption Internet focus shifts from transport to services Service Providers find profit is in value added services Service Providers are adding Sticky Services e-businesses focus on customer satisfaction and retention Convergent services need PC servers Telecom applications are now software driven Open PC architecture and building blocks allow for flexible, scalable, expandable applications Only PC servers can fuse telecommunications, data communications and computer applications 7

Unified Messaging Integrates voice, fax and email messages into a single message store Allows retrieval of voice, fax and email from a PC client or Internet Browser Allows retrieval of voice, fax and email from fixed and mobile phones 8

9 Access All Messages Anywhere, Anytime From your desktop or web browser you can visually review all voice, fax and email messages Internet PSTN With any telephone handset you can listen to your voice and email messages, and forward received faxes

Agenda Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service Providers DM3 and JCT Spancards JCT Loop Start Boards JCT PBX Integration Boards CT ADE Toolkit (Parity VOS) 10

UM Growth in the Enterprise $1,000M 20,000K $750M 15,000K REVENUE $500M 10,000K MAIL BOXES $250M 5,000K $M 1999 2000 2001 2002 2003 2004 Vendor Revenue New Mailboxes Total Mailboxes K Source: IDC, 12/2000 Turning the Corner: Unified Messaging Applications Market Forecast and Analysis, 2000 2004 11

Typical Messaging Problems Administration Messages stored on different islands E-mail messages in POP3, Microsoft Exchange, Lotus Notes, etc mail servers Voice messages in unfamiliar PABX adjunct system Fax messages on fax machines New staff require new email and voicemail inboxes to be configured, potentially additional fax machines and numbers Road Warriors High expenses when dialing long distance to retrieve voicemail Time consuming and difficult to download email from some areas No access to faxes back in office 12

Typical Messaging Problems Customer Service Chronology of different inbound messages lost Urgent issues ignored when faxes stack up on fax machine and email can t be downloaded Many employees default to voicemail only while traveling, because it is easier 13

Immediate UM Benefits Administration Common mailbox and uniform configuration for all message types Lower support costs Rapid integration of new employees Road Warriors Common InBox so that all messages are available from a single login Voicemail streamed through internet or received as email attachment Email read using Text To Speech (TTS) or printed on local fax machine Faxes viewed on screen or forwarded to local fax machine Notification of new messages can be through SMS or paging Expenses can be minimised by using web interfaces 14

Immediate UM Benefits Customer Service All message types received and sorted in Chronological order No lost faxes or email Miscellaneous Personal DID fax number for confidentiality No need to print all faxes - saving supplies, avoiding No Paper error 15

Enterprise Architecture Email Server PABX PSTN Voicemail Server Fixed Callers Mobile Callers User 16

Enterprise Architecture Firewall Web Server Message Store Internet IP Access PSTN PABX (Optional) Converged Communications Server Fixed Callers Mobile Callers Fax Machines User 17

Agenda Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service Providers DM3 and JCT Spancards JCT Loop Start Boards JCT PBX Integration Boards CT ADE Toolkit (Parity VOS) 18

UM Growth at the xsp $1,000M 25,000K $750M 20,000K REVENUE $500M 15,000K 10,000K MAIL BOXES $250M 5,000K $M 1999 2000 2001 2002 2003 2004 Vendor Revenue New Mailboxes Total Mailboxes K Source: IDC, 12/2000 Turning the Corner: Unified Messaging Applications Market Forecast and Analysis, 2000 2004 19

Problems Faced by Users Businesses don t have coherent access strategy for remote and traveling staff Long distance charges to retrieve voicemail No access to faxes back in office Complexity in accessing email remotely Home users lack any infrastructure No fax machine or voicemail Multiple email accounts - no loyalty to free email service providers 20

Immediate UM Benefits Your website becomes a common InBox where all messages are available from a single login Voicemail streamed through internet or received as email attachment Email read using Text To Speech (TTS) or printed on local fax machine Faxes viewed on screen or forwarded to local fax machine Subscribers gain convenience voicemail and fax numbers in addition to their email addresses Your telephony infrastructure can be naturally extended to offer other voice services in future Live Chat, Voice Portal, IP Telephony 21

22 xsp Opportunities Stickyness Reduce churn and increase customer retention Add genuine value to your free email service User Subscription Service Charge more for telephony access than internet access Optional add-ons like SMS/Pager notification Application Service Customize the skin of your website and sell to enterprises and businesses

xsp Architecture Internet Web Server IP Access Message Store / Application Server PSTN Telephony Server Fixed Callers TCP/IP Mobile Callers 23

Agenda Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service Providers DM3 and JCT Spancards JCT Loop Start Boards JCT PBX Integration Boards CT ADE Toolkit (Parity VOS) 24

DM3 and JCT Spancards Unified Messaging requires network interface, voice play/record, DTMF digit detection and Text To Speech (TTS) at a minimum (ASR optional) The DM3 and JCT Spancards discussed in the previous session are ideal for Unified Messaging in the Telco and Service Provider DM/V1200A-4E1, D/600JCT-2E1, Unified Messaging in the Enterprise usually requires analog PSTN/PABX or Digital PABX connectivity 25

Agenda Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service Providers DM3 and JCT Spancards JCT Loop Start Boards D/120JCT-LS D/41JCT-LS JCT PBX Integration Boards 26

D/120JCT-LS Highest density (12 port) loop start analog card in PCI form factor Support for GSM, G.726, CSP (12 ports), SoftFax (4 ports) and Japan Caller ID Two hardware versions D/120JCT-LS for USA and most of Asia D/120JCT-LS-EURO for Europe and AU/NZ 27

D/120JCT-LS Features - Windows DNA3.3 GSM & G.726 coders SR5.01 CSP, Basic SoftFax Features Linux SR5.0 - GSM & G.726 coders SR5.1 - CSP 28

29 D/120JCT-LS CTBus connection 6 x RJ-14 connectors PCI Bus connection

D/41JCT-LS 4 port voice/fax card 45% cheaper than previous VFX/40ESC-PLUS Support for GSM, G.726, CSP (4 ports), SoftFax (4 ports) and Japan Caller ID Two hardware versions D/41JCT-LS for USA and most of Asia D/41JCT-LS-EURO for Europe and AU/NZ 30

D/41JCT-LS Features - Windows SR5.01 General Availability with G.726 & GSM, CTBus SR5.1 Basic SoftFax SR5.2 CSP Features - Linux SR5.1 General Availability with G.726 & GSM, CTBus SR5.2 CSP 31

32 D/41JCT-LS CTBus connection 4 x RJ-11 connectors PCI Bus connection

Agenda Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service Providers DM3 and JCT Spancards JCT Loop Start Boards JCT PBX Integration Boards D/82JCT-U 33

D/82JCT-U Access to Switch data such as Called/Calling Party ID, Date/Time, Call Bounce, Names Supervised/Unsupervised Transfers Reliable Disconnect Supervision PABX Support released in phases 34

D/82JCT-U Designed for 8-64 port SME applications Features - Windows DNA3.3 Lucent Definity, Nortel Meridian 1 SR5.0 Nortel NorStar, Mitel 420, Siemens HiCom SR5.01 Seimens ROLM, Mitel 430 SR5.1 Basic SoftFax (2ch), NEC KTS & PBX Series SR5.2 CSP Features Linux SR5.1 First release, GSM, G.726, Basic SoftFax (2ch) SR5.2 CSP 35

Agenda Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service Providers DM3 and JCT Spancards JCT Loop Start Boards JCT PBX Integration Boards CT ADE Toolkit (Parity VOS) 36

37 CT ADE 8.0 Include Parity VOS / CallSuite Graphical VOS gives you an integrated development environment (IDE) in which you can create, compile, run, and debug VOS applications. You can take advantage of Graphical VOS FlowCharter's easy-to-use GUI combined with the power and flexibility of the VOS Language to build winning computer telephony applications. VOS IDE includes : FlowCharter Editior Debugger Simphone Built-in RLLs Sample Applications Application Tutorials Debugger Tutorial On-line Help

CT ADE (Parity VOS) Parity VOS VOS FlowCharter : Makes short work of building your telephony applications. Drawing charts has never been faster VOS Language : Much easier than Visual Basic or C Powerful enough for the most complex telephony applications Cross-Platform Compatible, VOS is available for Windows, UNIX, and MS-DOS. You can create applications which are source and binary-compatible across platforms. You investment in learning VOS and writing code is preserved, unlike C programming with Dialogic or TAPI which is much more complex and very different on each platform. 38

39 Empowering Parity ExpertCM (Call Management) ExpertMB (Voice Mailbox) ExpertFOD ExpertOAM (Operations, Admin, Maintenance) ExpertReport ExpertCTI ExpertSS7 ExpertTTS (Text-To-Speech) ExpertASR (Auto-Speech Recognition)

UMS Building Block (Based on VOS) 40