vcenter Operations Manager for Horizon View Administration vcenter Operations Manager for Horizon View 1.5 vcenter Operations Manager for Horizon View 1.5.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this document, see http://www.vmware.com/support/pubs. EN-001083-01
vcenter Operations Manager for Horizon View Administration You can find the most up-to-date technical documentation on the VMware Web site at: http://www.vmware.com/support/ The VMware Web site also provides the latest product updates. If you have comments about this documentation, submit your feedback to: docfeedback@vmware.com Copyright 2013 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. VMware, Inc. 3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com 2 VMware, Inc.
Contents VMware vcenter Operations Manager for Horizon View Administration 5 Updated Information 7 1 vcenter Operations Manager for Horizon View Dashboards 9 View Main Dashboard 9 View Users Dashboard 10 Reading Symptoms in the Ordered Abnormalities Widget 11 Symptom Types 12 View Pools Dashboard 13 HTML Access Session 14 View Sessions Dashboard 14 Top Pools Dashboard 15 Top Desktop VMs Dashboard 15 Top Sessions Dashboard 15 View Infrastructure Dashboard 16 vsphere Infrastructure Dashboard 16 View Adapter Status Dashboard 17 2 Performing Basic Administrative Tasks in vcenter Operations Manager for Horizon View 19 Modify the Settings of the vcenter Operations Manager for Horizon View Broker Agent 19 Connect the vcenter Operations Manager for Horizon View Broker Agent with an Adapter 20 Reissue View Desktop Authentication Tokens 20 Change the Credentials for the View Events Database 21 Change the View Desktop Pools to Monitor in vcenter Operations Manager 21 Modify the Logging Level of the Broker Agent Log 22 Check the Health Status of the vcenter Operations Manager for Horizon View Adapter Instance 22 Create and Download a Support Bundle for the vcenter Operations Manager for Horizon View Adapter 23 Modify the Logging Level of the Adapter Log 23 Download the Log Files for the vcenter Operations Manager for Horizon View Broker Agent 24 Download the Log Files for the vcenter Operations Manager for Horizon View Desktop Agent 24 Index 25 VMware, Inc. 3
vcenter Operations Manager for Horizon View Administration 4 VMware, Inc.
VMware vcenter Operations Manager for Horizon View Administration VMware vcenter Operations Manager for Horizon View Administration provides information about using VMware vcenter Operations Manager for View to monitor your VMware Horizon View virtual desktop infrastructure (VDI). The information is intended to help you configure, manage, and navigate through the vcenter Operations Manager Custom user interface, and find the performance data that you need for Horizon View resources. Intended Audience This information is intended for anyone who wants to use the Custom user interface of vcenter Operations Manager to monitor the performance of resources in Horizon View environments. VMware, Inc. 5
vcenter Operations Manager for Horizon View Administration 6 VMware, Inc.
Updated Information vcenter Operations Manager for Horizon View Administration is updated with each release of the product or when necessary. This table provides the update history of vcenter Operations Manager for Horizon View Administration. Revision Description EN-001083-01 Added information about HTML Access in HTML Access Session, on page 14. EN-001083-00 Initial release. VMware, Inc. 7
vcenter Operations Manager for Horizon View Administration 8 VMware, Inc.
vcenter Operations Manager for 1 Horizon View Dashboards Several dashboards that are specific to vcenter Operations Manager for Horizon View appear in the vcenter Operations Manager Custom user interface when you install the vcenter Operations Manager for Horizon View adapter. Administrator users can change the default number of widgets and the types of metrics that appear on each dashboard, and create their own custom dashboards. This chapter includes the following topics: View Main Dashboard, on page 9 View Users Dashboard, on page 10 View Pools Dashboard, on page 13 View Sessions Dashboard, on page 14 Top Pools Dashboard, on page 15 Top Desktop VMs Dashboard, on page 15 Top Sessions Dashboard, on page 15 View Infrastructure Dashboard, on page 16 vsphere Infrastructure Dashboard, on page 16 View Adapter Status Dashboard, on page 17 View Main Dashboard The View Main dashboard shows the overall status of the Horizon View environment. Use the View Main dashboard to visualize the end-to-end Horizon View environment, its underlying environment, and alerts. The Pod Environment Indicators widget indicates the status of the selected pod, in categories such as pod capacity used, connected and disconnected sessions, and so on. vcenter Operations Manager for Horizon View presents information based on what it learns about your environment. The analytics engine of vcenter Operations Manager analyses what behavior is normal, and what is outside of the normal metric ranges, based on previous behavior. Average PCoIP Latency, Average PCoIP Packet Loss, PCoIP TX Bandwidth, and PCoIP RX Bandwidth give you information about the connection quality between Horizon View clients and the Horizon View desktop virtual machines, which is rolled up across the entire Horizon View pod. This process gives you a better idea of client performance and how the user experience is affected. The View Alerts widget contains a list of all Horizon View related alerts that are in active state. You can double-click alerts in the list to view more details about the possible causes and effect on the environment. VMware, Inc. 9
vcenter Operations Manager for Horizon View Administration Heat maps in the View Infrastructure Workload widget provide information about the workload of hosts and datastores in our environment. The workload of desktop virtual machines in the environment is presented through heat maps in the User Desktop Workload widget. You can expand the How to use widgets to view more information about using the dashboard and the alerts list. View Users Dashboard You can use the View Users dashboard to visualize and troubleshoot user-specific problems. A Horizon View administrator or help desk specialist can use this dashboard for troubleshooting when a user calls. Users who are connected to Horizon View desktops are listed in the Active User Sessions widget. Users are presented in the following format. <domain/username:<id of the pool where the user is currently logged in> The Active User Sessions list displays all connected users across all pods that are being monitored. You can check the health and workload of each user session. The Identifier 5 column contains the display name of the pool. You can use the Search text box at the upper right of the Active User Sessions widget to find a specific user in the list. You can click users in the list to view more information about them. Objects that are associated with the selected user appear in the Health Tree widget. In the Health Tree widget, each icon represents a specific user or object. If a desktop or any of its related objects has an active alert, a red triangle appears next to the object icon. For example, the alert might show a Waste badge, which might indicate that the user is over provisioned. You can click objects in the Health Tree to load object specific data in the Ordered Abnormalities widget, the Metric Selector, and the Metric Spark lines widgets. The Metric Selector widget shows all metrics collected for the object selected in the Health Tree. Any object might have as many as 50 or more metrics that are being monitored on the client, virtual machine, desktop, and so on. Metrics that are exhibiting abnormal behavior, based on past history, are highlighted with a yellow icon and might need further investigation. If you are investigating a user problem, you can click a desktop that indicates problems to get status information on the objects associated with the user. This information might help you to identify metrics that are out of their normal ranges, based on historical trends. For example, datastore demand might be high, or the provisioned disk space for that user might be higher than normal. NOTE vcenter Operations Manager for Horizon View and vcenter Operations Manager are designed to collect data and evaluate it based on past behavior to determine what is normal or abnormal behavior. Determining abnormal behavior for a particular user, desktop, virtual machine, or other infrastructure object requires investigation and evaluation by the Help desk specialist or VI Administrator to analyze and resolve the problem. For most objects, the Metric Sparklines widget displays a preconfigured list of metrics that are specific to the type of the selected object. These metrics are considered to be the most important metrics for the selected object type. For objects that do not have preconfigured lists of metrics, the Metric Sparklines widget shows metrics that might be important to the selected object, metrics that are outside their expected range, exceeding or below a threshold, or marked as key indicators. 10 VMware, Inc.
Chapter 1 vcenter Operations Manager for Horizon View Dashboards When analyzing and interpreting metric sparklines, you might see a gray bar, indicating the expected range for a particular group of metrics. Under Metric Sparklines you might see an anomaly or see that some metrics are above the dynamic thresholds for a particular desktop. You can pick other metrics for further analysis by selecting them in the Metric Selector and clicking the Move to Graph icon, and get historical graphs which are also shown in the list of Interesting Metrics. The Ordered Abnormalities widget displays a list of metrics that are outside of their expected range for the selected object or its related objects. This list gives you a ranked order of metric anomalies that you can use to start investigating a problem with the selected object. Reading Symptoms in the Ordered Abnormalities Widget A symptom is a metric that contributes to the poor health score of an object. The Ordered Abnormalities widget helps you troubleshoot a problem faster. It allows you to narrow down the set of metrics or aspects of the performance of an object that you need to consider. The Ordered Abnormalities widget displays metrics with abnormal behaviour for the currently selected object. The widget displays an analytically relevant subset of anomalies, or symptoms, for the object to help you troubleshoot health issues and visualize the magnitude and impact of each anomaly. At the highest level, symptoms are grouped by resource instance. Within a resource instance, symptoms are grouped by metric types or groups, for example CPU usage, memory, disk space, and so on. vcenter Operations Manager displays the most relevant five abnormal metrics ordered by the number of objects that are impacted by this metric and the time at which the metric became abnormal. Example: List of Symptoms per Resource Instance This example shows a portion of the information that you might see when you view symptoms for the active sessions in a Horizon View pod. (XX OUT OF YY Symptoms) YY is the total number of symptoms that are active on all objects of a type, for example virtual machines, datastores, the host system itself, and so on. XX is the number of symptoms that are listed for an object type in the Symptoms pane. vcenter Operations Manager displays the top 5 metrics for each metric group. Some of the metric groups might have more than 5 metrics that have abnormal values, but these metrics are not shown in the Symptoms pane. To view all metrics that violate their thresholds, you must check the Metric Selector widget and search for metrics that are highlighted with a yellow square. If all symptoms are listed, the parentheses after the object type name contain only the total number of symptoms, for example, YY Symptoms. (AA OF BB) The parentheses after each metric group name contains two numbers. AA is the number of objects that have one or more metrics that are violating their normal values. For example, the number of virtual machines that are violating their normal values of a metric. VMware, Inc. 11
vcenter Operations Manager for Horizon View Administration BB is the total number of objects of a type that are hosted by the selected ESX host. For example, total number of virtual machines that are hosted by the selected host. To get an idea about the magnitude of the problem, compare the total number of objects with the number of objects with symptoms. Example: Example of an Expanded Metric Group Expanding a metric group might display the following symptom details. Each symptom row contains several elements. XX % The percentage of objects for which a particular metric is tracked, and that metric is violating its normal values. NOTE The percentage is calculated for objects that have the particular metric, and not for the total number of objects that are hosted by the selected ESX host. For example, suppose 11 virtual machines are running on the ESX host. vcenter Operations Manager collects data for the Network 4000 Packets Transmitted metric for 3 virtual machines. If one of them violates the metric threshold, this makes 33%, and not 9%. The percentage provides you another quick way to understand the magnitude of the problem. XX:YYAM/PM Symptom Type Icon Symptom State Icon Metric Name A blue vertical line in the metric graph marks the time when the fist occurrence of the symptom became active. The symptom icon provides information about the type of metric violation. For example, the icon changes if the metric value is above the dynamic threshold or below the dynamic threshold. See Symptom Types, on page 12 for details. A colored light bulb in indicates whether the symptom is active or inactive. The name of the metric that is violating its normal values is displayed after the metric state icon. You can double-click symptom rows to view detailed information about the objects that are experiencing the relevant symptoms. Symptom Types Each symptom row in the Symptoms pane of the Details tab contains an icon that specifies the type of metric violation that activated the symptom. The light bulb symbol that follows each symptom icon indicates whether the symptom is still active or no longer observed. 12 VMware, Inc.
Chapter 1 vcenter Operations Manager for Horizon View Dashboards Table 1 1. Types of Symptoms Icon Description Active symptom. Inactive symptom. The metric value exceeds the calculated dynamic threshold. The metric value is below the calculated dynamic threshold. The metric value is abnormal. For some metrics, vcenter Operations Manager does not calculate dynamic thresholds but still can analyze the data and indicate that certain metric value is not normal. The metric value exceeds the specified hard threshold. The metric value is below the specified hard threshold. The metric value is equal to the specified hard threshold. The metric value is not equal to the specified hard threshold. This icon appears for metrics that must have constant values. Unavailable resource. This icon appears when vcenter Operations Manager cannot connect to the data source or cannot access the monitored object. vcenter Operations system availability alert. No dynamic processor is registered. A change event occurred. Unknown symptom. This icon is displayed if the symptom does not belong to any of the other categories. View Pools Dashboard The View Pools dashboard provides access to the status of desktop virtual machines in Horizon View pools. You can use this dashboard to identify virtual machines with high workload or datastore capacity, and troubleshoot virtual machines that indicate poor performance. View Pool Statistics is a heat map widget that shows important information about the virtual machines and datastores used by Horizon View pools. To view statistics about the virtual machines and datastores contained in each Horizon View pool, select a configuration from the heat map in the upper left of the dashboard. Heat maps are an efficient way to show a large number of objects and quickly identify which objects might be experiencing problems. Each square in the View Pool Statistics heat map represents a virtual machine or a datastore. Squares are grouped by Horizon View pools and pods. The color of the square indicates the relative behavior of the corresponding object as chosen for the selected configuration. When you point to a square in the heat map, the object name and metric value appears. If you click an object in the heat map, other widgets on the dashboard display information pertaining to that object. A list of indicator metrics is shown in the Object Metrics widget, and the Parent Resources and Child Resources widgets contain its related resources. VMware, Inc. 13
vcenter Operations Manager for Horizon View Administration The Configuration drop-down menu in the View Pool Statistics widget contains heat map configurations that show the workload and health metrics for all desktops and datastores in Horizon View pools. Metrics on these heat maps are preconfigured, but you can change the default configurations and select what type of metrics appear in each heat map. For most objects, the Object Metrics widget displays a preconfigured list of metrics that are specific to the object that you selected in the heat map. These metrics are considered to be the most important metrics for the selected object type. For objects that do not have preconfigured lists of metrics, the Object Metrics widget shows metrics that might be important to the selected object, metrics that are outside their expected range, exceeding or below a threshold, or marked as key indicators. The Pool Alerts widget contains a list of all active alerts for all monitored pools, regardless of the selection in the heat map. The Parent Resources widget displays list and health information about the infrastructure related to the pool that you selected in the heat map. The Child Resources widget displays a list and health data for objects related to the selected pool. You can select a parent or child object and click the Resource Detail icon that resource. to find more information about HTML Access Session HTML access uses the HTML-based Blast protocol to let you access VMware Horizon View desktops from a HTML5 compatible device. When you use HTML access sessions, a user desktop resource is created and populated with metrics from the desktop agent. The collected metrics and the aggregate values that indicate the number of sessions for each protocol are added to the View Pool and View Pod resources. vcenter Operations Manager for Horizon View does not have information regarding the machine that the user is connecting from or the network of the source machine. As a result, the user desktop does not have a relationship with the View Client, or consequently, with the View Client Network. HTML Access can be integrated with VMware Horizon Workspace to give users a single access point for all their desktops and applications. If you use the HTML Access feature, end users can open a View desktop inside a browser without having to install any client application on the client system or device. View Sessions Dashboard You can assess the PCoIP performance of Horizon View clients connected to desktop virtual machines. You can use the View Sessions dashboard to quickly identify and troubleshoot poor connections of Horizon View clients, or problems like packet loss, increase in latency, or abnormal values of other key metrics. Active Session Statistics is a heat map widget that shows information about the health, workload, and connectivity of the currently active desktop sessions. Each square in the heat map represents a desktop session. You can point squares in the heat map to view basic information about the relevant desktop sessions. If you select a square in the heat map, other widgets on the View Desktop Sessions dashboard display information pertaining to the session that corresponds to the selected square. When you point to a square in the heat map, the object name and metric value appears. If you click an object in the heat map, other widgets on the dashboard display information pertaining to that object. A list of indicator metrics is shown in the Object Metrics widget, and the Parent Resources and Child Resources widgets contain its related resources. 14 VMware, Inc.
Chapter 1 vcenter Operations Manager for Horizon View Dashboards The Configuration drop-down menu in the Active Session Statistics widget contains heat map configurations that show the workload and health metrics for all sessions in the monitored Horizon View pod. Metrics on these heat maps are preconfigured, but you can change the default configurations and select what type of metrics appear in each heat map. For most objects, the Object Metrics widget displays a preconfigured list of metrics that are specific to the object that you selected in the heat map. These metrics are considered to be the most important metrics for the selected object type. For objects that do not have preconfigured lists of metrics, the Object Metrics widget shows metrics that might be important to the selected object, metrics that are outside their expected range, exceeding or below a threshold, or marked as key indicators. The Desktop Alerts widget contains a list of all active alerts for all desktop sessions, regardless of the selection in the heat map. The Parent Resources widget displays information about Horizon View Client objects related to the session that you selected in the heat map. The Child Resources widget displays a list and health data for virtual machine objects related to the selected desktop session. You can select a parent or child object and click the Resource Detail icon that resource. to find more information about Top Pools Dashboard You use the Top Pools dashboard to view a list of the top resource-consuming pools in the Horizon View environment. You can quickly identify pools with the highest resource use or lowest health. For example, you can see which pool has the highest average PCoIP latency, or which pool has the longest logon times. Administrator users can change the configuration of the dashboard to add more widgets for other metrics that are important to the specific user. You can expand the Details text widget under each metric to find information about the meaning of the metric. Top Desktop VMs Dashboard Use the Top Desktop VMs dashboard to view a list of the top desktop virtual machine consumers of important resources. You can see which desktop virtual machines have the lowest health scores or the highest workloads, which virtual machines are using the most network bandwidth, and so on. The Top Desktop VMs dashboard collects similar information for the desktop virtual machines as the View Top Sessions dashboard. It displays the last reported values for CPU workload, disk workload, network workload, and memory workload. You can change the default configuration of metrics on these dashboards and select what types of metrics to display. Top Sessions Dashboard You use the Top Sessions dashboard to view a list of the top resource-consuming desktop sessions in the Horizon View environment. You can quickly identify active sessions with the highest resource use. For example, you can see which user session is experiencing the highest PCoIP latency or consuming the most bandwidth, or which pool has the longest logon times. VMware, Inc. 15
vcenter Operations Manager for Horizon View Administration Administrator users can change the configuration of the dashboard to add more widgets for other metrics that are important to the specific user. You can expand the Details text widget under each metric to find information about the meaning of the metric. View Infrastructure Dashboard You can view information about the relationships between resources in the Horizon View infrastructure that you monitor. By default, the View Infrastructure Objects widget displays the Health badges of all monitored Horizon View objects. You can customize the widged to display only specific resource kinds. For example, you can delete the View Security Server or View Pool resources, add host system resources, and so on. You can click the badges at the upper left of the widget to view the skittles for their scores. Clicking an object in the View Infrastructure widget highlights the resources that are related to this object. NOTE Some relationships might not be highlighted, depending on the version of vcenter Operations Manager for Horizon View that you use. The View Topology widget is collapsed by default. It contains a health tree of objects that are related to the currently selected object. For most objects, the Object Metrics widget displays a preconfigured list of metrics that are specific to the object that you selected in the heat map. These metrics are considered to be the most important metrics for the selected object type. For objects that do not have preconfigured lists of metrics, the Object Metrics widget shows metrics that might be important to the selected object, metrics that are outside their expected range, exceeding or below a threshold, or marked as key indicators. The Ordered Abnormalities widget displays a list of metrics that are outside of their expected range for the selected object or its related objects. This list gives you a ranked order of metric anomalies that you can use to start investigating a problem with the selected object. vsphere Infrastructure Dashboard You can use the vsphere Infrastructure dashboard to assess the status of the underlying vsphere infrastructure that supports vcenter Operations Manager so that you can monitor your Horizon View VDI environment. Use the vsphere Infrastructure dashboard to quickly identify problem components within the vsphere object hierarchy. You can view more detailed information about the vcenter Operations Manager vsphere infrastructure by using the vcenter Operations Manager vsphere Web interface at https://<vcops-ui-vm>/vcops-vsphere, where <vcops-ui-vm> is the IP address of the UI VM virtual machine in the vcenter Operations Manager vapp. See the vcenter Operations Manager Enterprise Getting Started Guide. You can view and navigate to the vsphere virtual objects in your vsphere environment. You can view an internal data store, an internal network, and the user attached to a particular virtual machine. You can change the default metrics that appear on the dashboard and choose what types of metrics to view. 16 VMware, Inc.
Chapter 1 vcenter Operations Manager for Horizon View Dashboards View Adapter Status Dashboard On the View Adapter Status dashboard, you can view self information about the View adapters that are connected to the currently open instance of vcenter Operations Manager, and for the Broker agents that are connected to these View adapters. View Concurrent Session Count Widget You can check the compliance of your license in the View Concurrent Session Count widget. vcenter Operations Manager for Horizon View is licensed by number of concurrent desktop sessions, while vcenter Operations Manager is licensed by number of virtual machines, regardless of their running state, powered-on or powered-off. To monitor an environment with 5000 virtual machines with vcenter Operations Manager, you need a license for 5000 virtual machines. In Horizon View, you might have an environment with 5000 desktops and run it with a license for 2000 concurrent sessions, as long as not more than 2000 desktops are running at the same time. In the View Concurrent Session Count widget, you can verify that the number of concurrent sessions is below the limit of your license. View Adapter Status Widget By default, the View Adapter Status widget contains information about the current state of the following metrics and a graph for their values during the past 6 hours. Desktops Reporting scoreboard Total Samples scoreboard Authentication Failures scoreboard The number of different desktops that have sent data samples during the last collection period. Total number of samples that were received during the last collection period, regardless of the desktops. Usually, the Total Samples value equals the number of reporting desktops, but might be higher under certain circumstances. The number of reporting desktops that do not match the authentication that was set up for the selected adapter. Under normal operation, this value should be zero. Broker Agent Status Widget By default, the Broker Agent Status widget displays several scoreboards for metrics of the selected broker agent. Topology Collection Time Metric Collection Time The time it took to collect information about the topology of the Horizon View environment during the last collection cycle. vcenter Operations Manager for Horizon View collects initial information about the Horizon View topology at startup or restart of the broker agent or the View adapter. After the initial data collection, desktop agents send information only for changes that occurred in the Horizon View topology since the last collection cycle. The Topology Collection Time value is refreshed once per hour. The time it took to collect metrics related to Horizon View infrastructure during the last collection cycle. VMware, Inc. 17
vcenter Operations Manager for Horizon View Administration DB Event Collection Time DB Event Record Count User Session Count Desktop VM Count The time it took to collect data about new events in the View Events database. The total number of new event records that were collected during the last collection cycle. This number corresponds to the Total Event Record Count metric in the Broker Agent DB Event Collection Statistics widget. This widget is to the right in the bottom of the dashboard, and is collapsed by default. The Total Event Record Count is a sum of two other counts, the View Event Record Count and the Connection Event Record Count. The number of users during the last topology collection cycle. The number of virtual machines that were available during the last topology collection cycle. The three statistics widgets under the Broker Agent Status widget are collapsed by default. They contain additional statistics related to topology, metrics, and events data collection by the broker agent. 18 VMware, Inc.
Performing Basic Administrative Tasks in vcenter Operations Manager for Horizon View 2 vcenter Operations Manager for Horizon View administrators monitor system operations and perform basic system maintenance tasks, such as configuring vcenter Operations Manager for Horizon View components. If a problem occurs that requires VMware assistance, an administrator can create a support bundle and send it to VMware technical support for analysis. This chapter includes the following topics: Modify the Settings of the vcenter Operations Manager for Horizon View Broker Agent, on page 19 Check the Health Status of the vcenter Operations Manager for Horizon View Adapter Instance, on page 22 Create and Download a Support Bundle for the vcenter Operations Manager for Horizon View Adapter, on page 23 Modify the Logging Level of the Adapter Log, on page 23 Download the Log Files for the vcenter Operations Manager for Horizon View Broker Agent, on page 24 Download the Log Files for the vcenter Operations Manager for Horizon View Desktop Agent, on page 24 Modify the Settings of the vcenter Operations Manager for Horizon View Broker Agent If your environment changes after the initial configuraiton of the broker agent, you can modify the settings on the Horizon View Connection Server. Only users with domain accounts in the local administrators group can modify the settings of the broker agent. Prerequisites Verify that you are logged in on the Horizon View Connection Server where the Broker agent is installed. You must use a domain account that is part of the local administrators group. VMware, Inc. 19
vcenter Operations Manager for Horizon View Administration Connect the vcenter Operations Manager for Horizon View Broker Agent with an Adapter If you reinstall the vcenter Operations Manager for Horizon View adapter to which a broker agent is connected, or want to connect a broker agent to another instance of vcenter Operations Manager, you must reconfigure the broker agent to connect to the new adapter instance. Only users with domain accounts in the local administrators group can modify the settings of the broker agent. Prerequisites Verify that you are logged in on the Horizon View Connection Server where the Broker agent is installed. You must use a domain account that is part of the local administrators group. Verify that the vcenter Operations Manager for Horizon View broker agent is installed on the Horizon View Connection Server machine. Procedure 1 On the Horizon View Connection Server, select Start > vcenter Operations for View Settings. 2 In the vcenter Operations for View Broker Agent Settings dialog box, type the IP address of the Analytics VM where the vcenter Operations Manager for Horizon View adapter is installed. You can check the IP address of the Analytics VM on the Status tab of vcenter Operations Manager Administration portal. The URL to the Administration portal is https://<vcops-ui-vm>/admin where <vcops-ui-vm> is the IP address of the UI VM virtual machine in vcenter Operations Manager vapp. 3 Click Pair with View Adapter to pair the certificates of the broker agent with the adapter. You are prompted to type the server key that you specified when you configured the credentials for the adapter instance. Pairing the broker agent with the adapter is an authentication step that ensures that the broker agent and the adapter know each other. Pairing must be finished to allow the broker agent and the desktop agents to communicate with the adapter. 4 Click Test to verify that the broker agent can connect to the vcenter Operations Manager for Horizon View adapter. 5 Click Apply to save the configuration and restart the broker service, and click Close to exit the configuration dialog box. Reissue View Desktop Authentication Tokens If you think that the security of your environment might be compromised, you can issue a new authentication token for each desktop virtual machine in the Horizon View VDI. For more information about authentication tokens, see the vcenter Operations Manager for Horizon View Security document. Prerequisites Verify that you are logged in on the Horizon View Connection Server where the Broker agent is installed. You must use a domain account that is part of the local administrators group. Verify that the vcenter Operations Manager for Horizon View broker agent is installed on the Horizon View Connection Server machine. Procedure 1 On the Horizon View Connection Server, select Start > vcenter Operations for View Settings. 20 VMware, Inc.
Chapter 2 Performing Basic Administrative Tasks in vcenter Operations Manager for Horizon View 2 In the vcenter Operations for View Broker Agent Settings dialog box, click Re-issue Desktop Authentication Tokens. 3 When the operation is finished, click Close. 4 Click Close again to exit the broker agent configuration dialog box. NOTE It might take some time for this configuration change to propagate to the vcenter Operations Manager for Horizon View adapter and all the desktop agents in the Horizon View environment. Change the Credentials for the View Events Database If the credentials of the View events database have changed after the initial configuraiton of the broker agent, you can modify the settings on the Horizon View Connection Server. Only users with domain accounts in the local administrators group can modify the settings of the broker agent. Prerequisites Verify that you are logged in on the Horizon View Connection Server where the Broker agent is installed. You must use a domain account that is part of the local administrators group. Verify that the vcenter Operations Manager for Horizon View broker agent is installed on the Horizon View Connection Server machine. Procedure 1 On the Horizon View Connection Server, select Start > vcenter Operations for View Settings. 2 Type the new username or password in the corresponding Event DB text box. 3 Click Validate Credentials to verify that the broker agent can connect to the View events database. 4 Click Apply to save the configuration and restart the broker service, and click Close to exit the configuration dialog box. Change the View Desktop Pools to Monitor in vcenter Operations Manager If you want to add or remove Desktop pools from the scope of monitored objects, you must modify the settings of the broker agent. Prerequisites Verify that the vcenter Operations Manager for Horizon View broker agent is installed on the Horizon View Connection Server machine. Verify that you are logged in on the Horizon View Connection Server where the Broker agent is installed. You must use a domain account that is part of the local administrators group. Procedure 1 On the Horizon View Connection Server, select Start > vcenter Operations for View Settings. 2 In the View Pod pane of the configuration dialog box, select Specify desktop pools. You can use commas to list multiple desktop pools. NOTE If you leave the pool filter list empty, or unselect the Specify desktop pools check box, all pools are monitored. 3 Click Validate Pools to verify that the broker agent can connect to the pool IDs that you specified. VMware, Inc. 21
vcenter Operations Manager for Horizon View Administration 4 Click Apply to save the configuration and restart the broker service, and click Close to exit the configuration dialog box. Modify the Logging Level of the Broker Agent Log You can modify the logging level for the vcenter Operations Manager for Horizon View broker agent service. The available logging levels are Off, Error, Warning, Information, and Verbose. The logging level is set to Information by default. To troubleshoot problems, set the logging level to Information. To view detailed messages, including micro steps, queries, and returned results, set the logging level to Verbose. NOTE If you set the logging level to Verbose, log files can become large very quickly. Set the logging level to Verbose only for short periods of time. Broker agent log files are purged once a week. Prerequisites Verify that the vcenter Operations Manager for Horizon View broker agent is installed on the Horizon View Connection Server machine. Verify that you are logged in on the Horizon View Connection Server where the Broker agent is installed. You must use a domain account that is part of the local administrators group. Procedure 1 On the Horizon View Connection Server, select Start > vcenter Operations for View Settings. 2 Use the Log level drop-down menu to change the logging level for the broker agent service. 3 Click Apply to save the configuration and restart the broker service, and click Close to exit the configuration dialog box. Check the Health Status of the vcenter Operations Manager for Horizon View Adapter Instance You create the View Adapter instance after you install the vcenter Operations Manager for Horizon View Adapter. You can check the health state of the View Adapter instance to verify that the adapter is working properly. Prerequisites Verify that you are logged in to the vcenter Operations Manager Custom user interface as an administrator. The URL format is https://<ui-vm>/vcops-custom/, where <UI-VM> is the IP address of the UI VM virtual machine in the vcenter Operations Manager vapp. Procedure 1 Click Environment > Environment Overview. 2 Expand the Adapter Instances folder and click V4V Adapter Instance. 3 Check the health of the adapter in the List tab at the right. 4 (Optional) To view basic status info about the resources that are related to the View Adapter instance, click the v4v (xx) row under it. The number in the brackets represents the number of related resources. 5 To check if your license limit is reached, and for detailed statistics on adapter related metrics, navigate to Dashboards > View Adapter Status. 22 VMware, Inc.
Chapter 2 Performing Basic Administrative Tasks in vcenter Operations Manager for Horizon View What to do next If you discover problems with any of the components of the View Adapter Application, you can check the log files for error messages or download and send them to VMware for technical support. For information about the View Adapter Status dashboard, see View Adapter Status Dashboard, on page 17. Create and Download a Support Bundle for the vcenter Operations Manager for Horizon View Adapter If the vcenter Operations Manager for Horizon View adapter does not operate as expected, you can send a copy of the log and configuration files to VMware for technical support. Prerequisites Verify that you are logged in to the vcenter Operations Manager Custom user interface as an administrator. The URL format is https://<ui-vm>/vcops-custom/, where <UI-VM> is the IP address of the UI VM virtual machine in the vcenter Operations Manager vapp. Procedure 1 From the Admin menu, select Support, and click Logs. You can view the adapter log files in the vcenter Operations Collector/adapters/V4VAdapter folder. 2 In the Support bundle pane, click the Create Support Bundle icon. The bundle appears in the Bundles list. 3 Select the bundle and click the Download Support Bundle icon. 4 Select the location to save the file and click Save. What to do next You can check the log files or send the support bundle to VMware for technical support. Modify the Logging Level of the Adapter Log You can modify the logging levels for the vcenter Operations Collector logs that include the log files for vcenter Operations Manager for Horizon View adapter. The available logging levels are ALL, DEBUG, ERROR, FATAL, INFO, OFF, and WARN. The logging level is set to ERROR by default. To troubleshoot problems, set the logging level to INFO. To view detailed messages, including micro steps, queries, and returned results, set the logging level to DEBUG. NOTE The settings that you apply to the vcenter Operations Collector folder affect all log files that are located in it. If you set the logging level to DEBUG, log files can become large very quickly. Set the logging level to DEBUG only for short periods of time. Prerequisites Verify that you are logged in to the vcenter Operations Manager Custom user interface as an administrator. The URL format is https://<ui-vm>/vcops-custom/, where <UI-VM> is the IP address of the UI VM virtual machine in the vcenter Operations Manager vapp. Procedure 1 From the Admin menu, select Support, and click Logs. You can view the adapter log files in the vcenter Operations Collector/adapters/V4VAdapter folder. VMware, Inc. 23
vcenter Operations Manager for Horizon View Administration 2 Select the vcenter Operations Collector folder, and click the Edit Properties icon above the folder list. 3 Edit the logging level settings. Option Action Set the root logging level. a Select a level from the Root Logger drop-down menu. Specify how long to keep log files. a Type the number of days in the Maximum backup days text box. 4 Click OK to save the changes and close the Edit Logger Configuration dialog box. Download the Log Files for the vcenter Operations Manager for Horizon View Broker Agent If the vcenter Operations Manager for Horizon View broker agent cannot operate as expected, you can send a copy of the log files to VMware for technical support. Broker agent logs are purged after one week. Prerequisites Verify that you are logged in as administrator on the Horizon View Connection Server machine. Procedure 1 On the Horizon View Connection Server machine, navigate to C:/ProgramData/VMware/vCenter Operations for View/logs/. 2 Add all files from the logs folder to an archive. What to do next You can create a ZIP file of the log files, and send the file to VMware for technical support. Download the Log Files for the vcenter Operations Manager for Horizon View Desktop Agent You can collect the log files for the vcenter Operations Manager for Horizon View desktop agent to send them to VMware for support. View Administrators can use the Data Collection Tool (DCT) to collect the log files from one or more desktops. For more information about how to create DCT bundles, see VMware View Administration. You can collect the log files for a vcenter Operations Manager for Horizon View desktop agent by using the Horizon View Desktop Client. Procedure 1 Use a Horizon View Desktop Client to connect to the desktop from which to collect vcenter Operations Manager for Horizon View desktop agent log files. 2 Navigate to C:\ProgramData\VMware\VDM\logs and locate the log files that start with v4v-. 3 Add the log files to a ZIP archive and email them to your support contact. 24 VMware, Inc.
Index A about 5 adapter application 22 adapter logs 23 administration 19 authentication 20 B broker agent logs 22, 24 broker agent reconnection 20 broker agent settings 19 D dashboards top desktop VMs 15 top pools 15 top sessions 15 View Infrastructure 16 View adapters 17 View desktop sessions 14 View main 9 View pools 13 View users 10 vsphere infrastructure 16 desktop agent, log files 24 desktop pools 21 desktop sessions 14 R reconnecting broker agent 20 S security tokens 20 selecting desktop pools 21 symptoms explained 11 types 12 T tokens 20 U understanding symptoms 11 updated information 7 E events database 21 H HTML Access 14 L log files adapter 23 broker agent 24 desktop agent 24 logging adapter 23 broker agent 22 M modifying broker agent 19 monitoring desktop pools 21 VMware, Inc. 25
vcenter Operations Manager for Horizon View Administration 26 VMware, Inc.