IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Exchange Serer Agent 6.3.1 Fix Pack 13 Reference IBM
IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Exchange Serer Agent 6.3.1 Fix Pack 13 Reference IBM
Note Before using this information and the product it supports, read the information in Notices on page 307 This edition applies to ersion 6.3.1.13 of IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Exchange Serer Agent (product number 5724-U17) and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright IBM Corporation 2007, 2017. US Goernment Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents Tables............... ii Chapter 1. Workspaces reference.... 1 Predefined workspaces........... 1 Attribute groups used by predefined workspaces 3 Workspace descriptions........... 6 Actiity workspace........... 6 Actiity workspace........... 6 Database workspace........... 6 Database Logs workspace......... 6 Information Store Historical workspace.... 6 Information Store workspace........ 7 IS Client workspace........... 7 Storage Group Detail workspace....... 7 Microsoft Exchange Serer workspace..... 7 MTA workspace............ 7 Mailbox Serer workspace......... 7 Client Access Serer workspace....... 7 Edge Transport Serer workspace...... 8 Forefront Security workspace........ 8 Hub Transport Serer workspace...... 8 Filter Reports workspace......... 8 Topology workspace........... 8 Unified Messaging Serer workspace..... 8 SMTP workspace............ 8 Status workspace............ 8 Status workspace............ 9 Public Folder Detail workspace....... 9 Usage workspace............ 9 IS Priate workspace.......... 9 Mailbox Detail workspace......... 9 Database Aailability Group workspace.... 9 Exchange Disk Space Utilization workspace... 9 Exchange Information Store workspace.... 9 Exchange LDAP Utilization workspace.... 10 Exchange.Net Processes workspace..... 10 Exchange Serer Utilization workspace.... 10 Forefront Exchange On Demand and Transport Scanner workspace........... 10 Forefront Exchange Realtime and Scheduled Scanner workspace........... 10 Serices Detail workspace........ 10 Reachability workspace......... 10 Store Drier workspace......... 10 Assistants workspace.......... 11 Actie Directory Actiity workspace..... 11 IS Public workspace.......... 11 Serer Information workspace....... 11 Replication workspace.......... 11 Mailbox Replication (Exchange Serer 2010) workspace.............. 11 Eent Logs workspace.......... 11 Store Interface workspace......... 11 Resource Scheduling Details workspace.... 11 Aailability Serice Details workspace.... 12 Address Book Serice Details workspace... 12 Web Serice Details workspace....... 12 IS Store workspace........... 12 Authentication Details workspace...... 12 Deliery Status Notification Actiity workspace 12 Mail Submission Actiity workspace..... 12 Mailbox Search Cache Details workspace... 13 Email Statistics workspace........ 13 Email Statistics Historical workspace..... 13 Chapter 2. Attributes reference.... 15 Attribute groups and Exchange Serer roles... 15 Attributes in each attribute group....... 21 Forefront Exchange On Demand Scanner attributes.............. 24 Forefront Exchange Realtime Scanner attributes 25 Forefront Exchange Scheduled Scanner attributes 27 Forefront Exchange Transport Scanner attributes 28 Mailbox Serer Cluster State attributes.... 29 Microsoft Forefront Serer Security Scan attributes.............. 30 MS Exchange Actie Manager attributes.... 31 MS Exchange Actie Manager Client attributes 32 MS Exchange Actie Manager Serer attributes 33 MS Exchange Actie Sync attributes..... 33 MS Exchange ADAccess Caches attributes... 39 MS Exchange ADAccess Domain Controllers attributes.............. 41 MS Exchange ADAccess Forest Discoery attributes.............. 42 MS Exchange ADAccess Processes attributes.. 43 MS Exchange Address Book attributes.... 44 MS Exchange Assistants attributes...... 45 MS Exchange Assistants Per Database attributes 47 MS Exchange Attachment Filtering attributes.. 48 MS Exchange Authentication attributes.... 49 MS Exchange Autodiscoer Serice attributes.. 49 MS Exchange Aailability Serice attributes... 50 MS Exchange Calendar Attendant attributes.. 51 MS Exchange Connection Filtering Agent attributes.............. 52 MS Exchange Content Filter Agent attributes.. 53 MS Exchange Control Panel (RBAC) attributes.. 54 MS Exchange Database Aailability Group attributes.............. 57 MS Exchange DB attributes........ 57 MS Exchange DB Instance attributes..... 60 MS Exchange Deliery DSN attributes.... 62 MS Exchange DLP Policy Tips attributes.... 63 MS Exchange DS attributes........ 64 MS Exchange Email Statistics attributes.... 66 MS Exchange Eent Details attributes.... 66 MS Exchange Extensibility Agents attributes.. 67 MS Exchange FDS OAB attributes...... 68 MS Exchange GoLocal Assistant attributes... 69 Copyright IBM Corp. 2007, 2017 iii
MS Exchange HTTP Proxy Per Forest attributes 69 MS Exchange IS attributes........ 70 MS Exchange IS Client attributes...... 74 MS Exchange IS HA Actie Database attributes 75 MS Exchange IS Priate attributes...... 77 MS Exchange IS Public attributes...... 80 MS Exchange IS Public Replication attributes.. 83 MS Exchange IS Store attributes...... 84 MS Exchange Lotus Notes Connector Summary attributes.............. 88 MS Exchange Mail Submission attributes... 89 MS Exchange Mail Tips attributes...... 90 MS Exchange Mailbox Replication Serice attributes.............. 92 MS Exchange Mailbox Replication Serice per Mdb attributes............ 93 MS Exchange Mailbox Detail attributes.... 96 MS Exchange Managed Folder Assistant attributes.............. 97 MS Exchange MAPI Connectiity Details attributes.............. 98 MS Exchange MTA attributes....... 99 MS Exchange MTA Connections attributes... 100 MS Exchange Non Deliery Report attributes 102 MS Exchange NLB Status attributes..... 102 MS Exchange OAB Details attributes.... 103 MS Exchange OAB Request Handler attributes 104 MS Exchange Oersize Email Count attributes 105 MS Exchange Oersize Email Details attributes 105 MS Exchange OWA attributes....... 106 MS Exchange Protocol Analysis Agent attributes 108 MS Exchange Public Folder Detail attributes.. 108 MS Exchange Reachability attributes.... 109 MS Exchange Recipient Cache attributes... 110 MS Exchange Recipient Filter Agent attributes 111 MS Exchange Replication attributes..... 112 MS Exchange Replication attributes (Superseded)............ 117 MS Exchange Replica Seeder attributes.... 118 MS Exchange Replication Serer attributes.. 119 MS Exchange Resource Booking attributes... 119 MS Exchange Resource Health attributes... 120 MS Exchange Rights Management Serice attributes.............. 121 MS Exchange Role Based Serices attributes.. 123 MS Exchange Role Topology attributes.... 124 MS Exchange RPC Client Access attributes.. 124 MS Exchange Search Indices attributes.... 126 MS Exchange Search Mailbox Operators attributes.............. 127 MS Exchange Search Mailbox Session Cache attributes.............. 128 MS Exchange Sender Filter Agent attributes.. 129 MS Exchange Sender ID Agent attributes... 129 MS Exchange Serer attributes...... 130 MS Exchange Serice Proxy Pool attributes.. 138 MS Exchange Serices Detail attributes.... 138 MS Exchange Shared Cache attributes.... 139 MS Exchange Storage Group Detail attributes 140 MS Exchange Store Drier attributes.... 141 MS Exchange Store Drier Database attributes 142 MS Exchange Store Drier Serer attributes.. 143 MS Exchange Store Interface attributes.... 144 MS Exchange Submission attributes..... 145 MS Exchange Submission DSN attributes... 146 MS Exchange Text Messaging attributes... 147 MS Exchange Throttling attributes..... 148 MS Exchange Top Ten Largest Emails attributes 151 MS Exchange Top Ten Email Receiers attributes.............. 151 MS Exchange Top Ten Email Senders attributes 152 MS Exchange Transport Database attributes.. 152 MS Exchange Transport Dumpster attributes 155 MS Exchange Transport Queues attributes... 155 MS Exchange Transport Rules attributes... 158 MS Exchange Transport Shadow Redundancy attributes.............. 159 MS Exchange Transport SMTP Aailability attributes.............. 159 MS Exchange Transport SmtpReceie attributes 160 MS Exchange Transport SmtpSend attributes 162 MS Exchange UM Auto Attendant attributes 163 MS Exchange UM Aailability attributes... 164 MS Exchange UM Call Answer attributes... 165 MS Exchange UM Enabled User Details attributes.............. 166 MS Exchange UM General attributes.... 167 MS Exchange UM Subscriber Access attributes 168 MS Exchange Web Serices attributes.... 171 MS Exchange Workloads attributes..... 172 MS Exchange Workload Management Policies attributes.............. 173 RPC/HTTP Proxy attributes....... 174 SMTP attributes........... 175 Disk capacity planning for historical data.... 179 Chapter 3. Situations reference.... 185 Predefined situations........... 186 Situation descriptions........... 188 EX_DB_Log_Record_Stalls_Warn...... 189 EX_DB_Log_Threads_Waiting_Warn..... 189 EX_IS_Pri_Ag_Delry_Warn....... 189 EX_IS_Pri_Ag_Local_Delry_Warn..... 189 EX_IS_Pri_Message_Delrd_Crit...... 189 EX_IS_Pri_Message_Delrd_Warn..... 189 EX_IS_Pri_Receie_Queue_Warn...... 189 EX_IS_Pri_Send_Queue_Warn....... 189 EX_IS_Pub_Receie_Queue_Warn..... 189 EX_IS_Pub_Send_Queue_Warn...... 190 EX_IS_RPC_Operations_Warn....... 190 EX_IS_RPC_Requests_Warn....... 190 EX_MTA_Conn_Queue_Warn....... 190 EX_MTA_Work_Queue_Warn....... 190 EX_Serer_Down........... 190 EX_SMTP_Local_Queue_Warn....... 190 EX_SMTP_Remote_Queue_Warn...... 190 EX_Cache_Pg_Stall_Sec_Warn....... 190 EX_Cache_Pg_Fault_Sec_Warn...... 190 EX_Cache_Pg_Fault_Sec_Crit....... 191 EX_DB_Log_Rec_Stall_Sec_Warn...... 191 EX_DB_Log_Rec_Stall_Sec_Crit...... 191 EX_Serer_Status_Critical........ 191 i Microsoft Exchange Serer agentreference
EX_Serer_Attendant_Stat_Crit...... 191 EX_Serer_MTA_Status_Critical...... 191 EX_Serer_IS_Status_Critical....... 191 EX_Serer_Res_Status_Critical....... 191 EX_Serer_SMTP_Status_Cirtical...... 191 EX_Serer_WWW_Status_Critical...... 191 EX_Serer_App_Pct_Free_Warn...... 191 EX_Serer_App_Pct_Free_Critical..... 192 EX_Serer_Log_Pct_Free_Warn...... 192 EX_Serer_Log_Pct_Free_Critical...... 192 EX_SMTP_Dir_PickupQ_Warn....... 192 EX_SMTP_Queue_Len_Warn....... 192 EX_SMTP_Retry_QLen_Warn....... 192 EX_SMTP_Remote_RetryQ_Warn...... 192 EX_SMTP_Categorizer_QLen_Warn..... 192 EX_DB_Log_Gen_CkPt_Depth_Warn.... 192 EX_DB_Log_Gen_CkPt_Depth_Crit..... 192 EX_SMTP_Mess_Pend_Rt_Warn...... 192 EX_SMTP_Mess_Pend_Rt_Critical..... 193 EX_TQ_Act_RD_QLen_Warn....... 193 EX_TQ_Act_RD_QLen_Crit........ 193 EX_TQ_Retry_RD_QLen_Warn...... 193 EX_TQ_Retry_RD_QLen_Crit....... 193 EX_TQ_ActMail_Deliey_Q_Warn..... 193 EX_TQ_ActMail_Deliey_Q_Crit...... 193 EX_TQ_RtryMailDelier_QLen_Warn.... 193 EX_TQ_RtryMailDelier_QLen_Crit..... 193 EX_TQ_Act_nSMTP_Q_Len_Warn..... 194 EX_TQ_Act_nSMTP_Q_Len_Crit...... 194 EX_TQ_Rtry_nSMTP_Q_Len_Warn..... 194 EX_TQ_Rtry_nSMTP_Q_Len_Crit...... 194 EX_TQ_Agg_Deliery_Q_Len_Warn..... 194 EX_TQ_Agg_Deliery_Q_Len_Crit..... 194 EX_Serice_State_Critical........ 194 EX_Serice_Status_Critical........ 195 EX_Serice_Start_Critical........ 195 EX_IS_Mail_Store_State_Critical...... 195 EX_Rep_Failed_Warn.......... 195 EX_Rep_Suspended_Warn........ 195 Messages_Bypassed_Scan_Crit....... 195 Messages_Bypassed_Scan_Warn...... 195 Cluster_Mailbox_State_Crit........ 195 EX_NLB_Status_Crit.......... 195 EX_Replication_Failed_Warn....... 196 EX_Replication_Suspended_Warn..... 196 EX_Error_Eent........... 196 EX_Asst_Ag_Et_Proc_Time_Crit..... 196 EX_ASync_Request_Queued_Crit...... 196 EX_ASync_Request_Queued_Warn..... 196 EX_DB_Log_Write_Ag_Lat_Crit...... 196 EX_IS_Cli_RPC_Ag_Lat_Crit....... 196 EX_IS_Cli_RPC_Fail_SerBsy_Crit..... 196 EX_IS_Pri_Msg_Queue_Sub_Crit...... 196 EX_IS_Pri_Search_Task_Rate_Crit...... 196 EX_IS_Pri_Slow_FdRw_Rate_Crit...... 197 EX_IS_Pub_Msg_Queue_Sub_Crit..... 197 EX_IS_RPC_Ag_Latency_Crit....... 197 EX_IS_RPC_Requests_Crit........ 197 EX_IS_Slow_QP_Threads_Crit....... 197 EX_IS_Slow_Search_Threads_Crit...... 197 EX_RBAC_OBPrxy_Ag_RTime_Crit..... 197 EX_OWA_Ag_Search_Time_Crit...... 197 EX_Rep_Copy_Queue_Length_Crit..... 197 EX_RBAC_Req_Ag_Resp_Time_Crit.... 197 EX_Rsc_Book_Requests_Failed_Crit..... 198 EX_Store_Int_RPC_Ag_Lat_Crit...... 198 EX_Store_Int_RPC_Req_OutSt_Crit..... 198 EX_Store_Int_RPC_Req_Fail_Crit...... 198 EX_Store_Int_RPC_Slow_Req_Crit..... 198 EX_TQ_Lar_Dl_Q_Len_Crit....... 198 EX_TQ_Lar_Dl_Q_Len_Warn....... 198 EX_TQ_Poison_Q_Len_Crit........ 198 EX_TQ_Sub_Queue_Len_Crit....... 198 EX_TQ_Sub_Queue_Len_Warn...... 198 EX_TQ_Unreach_Q_Len_Crit....... 198 EX_TQ_Unreach_Q_Len_Warn...... 199 EX_CAS_RPC_Ag_Latency_Crit...... 199 EX_CAS_RPC_Ag_Latency_Warn..... 199 EX_CAS_RPC_Requests_Crit....... 199 EX_CAS_RPC_Requests_Warn....... 199 EX_AB_NSPI_RPC_Br_Ag_Lat_Crit..... 199 EX_AB_NSPI_RPC_Req_Ag_Lat_Crit.... 199 EX_AB_REF_RPC_Req_Ag_Lat_Crit.... 199 EX_FDS_OAB_Dwnld_Task_Que_Warn.... 199 EX_AVSER_Ag_Proc_Free_Bsy_Crit.... 199 EX_HTTP_Pxy_Fail_Bknd_Con_Crit..... 199 EX_SI_Ag_Doc_Idx_Time_Warn...... 200 EX_SI_Full_Crawl_Mod_Sta_Warn..... 200 EX_IS_Mailbox_Store_State_Crit...... 200 Chapter 4. Take Action commands reference............. 201 Predefined Take Action commands...... 201 Take Action command descriptions...... 202 Start Exchange Serices action....... 202 Stop Exchange Serices action....... 203 Mount Mailbox Database action...... 203 Mount Public Folder Database action.... 204 Chapter 5. Policies reference..... 205 Predefined policies........... 205 Chapter 6. Eent mapping...... 207 Chapter 7. Tioli Common Reporting for the monitoring agent...... 271 Cognos-based report packages........ 271 Prerequisites for installing and running packages.............. 271 Extracting the package......... 272 Importing Cognos report packages..... 273 Cognos data models and reports...... 273 Chapter 8. Discoery Library Adapter for the Microsoft Exchange Serer agent............... 291 DLA data model class types represented in CDM 291 DLA data model classes for Microsoft Exchange Serer agent.............. 291 ExchangeSerer class.......... 292 Contents
ExchangeStorageGroup class....... 293 ExchangePublicFolderStore class...... 293 ExchangeMailBoxStore class....... 294 TMSAgent class........... 294 Chapter 9. Integration with Tioli Business Serice Manager..... 297 Components for integrating with Tioli Business Serice Manager............ 297 Tasks to integrate the agent with Tioli Business Serice Manager............ 298 Installing the Discoery Library Toolkit on the Tioli Business Serice Manager...... 298 Configuring the Tioli Eent Integration Facility (EIF) probe to enrich eents....... 298 Creating a serice in Tioli Business Serice Manager.............. 299 Creating a data source mapping for each data source............... 300 Configuring additional IBM Tioli Monitoring web serices............. 300 Viewing data in the Tioli Enterprise Portal.. 300 Effects on summarized attributes....... 301 Upgrading your warehouse with limited user permissions.............. 302 Table summary............. 303 Appendix. ITCAM for Microsoft Applications documentation library.. 305 Prerequisite publications.......... 305 Related publications........... 305 Tioli Monitoring Community on Serice Management Connect.......... 306 Other sources of documentation....... 306 Notices.............. 307 Trademarks.............. 309 Terms and conditions for product documentation 309 IBM Online Priacy Statement........ 310 Index............... 311 Chapter 10. Upgrading for warehouse summarization........... 301 Tables in the warehouse.......... 301 i Microsoft Exchange Serer agentreference
Tables 1. Relationships between the predefined workspaces and the attribute groups..... 3 2. Attribute groups and Exchange Serer roles 15 3. Capacity planning for historical data logged by the Microsoft Exchange Serer agent... 180 4. Oeriew of eent slots to eent classes 208 5. Exchange Agent Reports Prerequisites Scanner............. 274 6. Exchange Serer OWA Login Actiity report 274 7. Exchange Serer Serices Status Details report 275 8. Exchange Serer IS Public and IS Priate Aailability report.......... 277 9. Exchange Serer IS Priate Actiity report 278 10. Exchange Serer I/O Log Details report 279 11. Exchange Serer Database Performance report 280 12. Exchange Serer Resource Utilization report 281 13. Exchange Serer Mailbox Replication Serice per MDB Actiity report........ 282 14. Exchange Serer Database Log Actiity report 284 15. Exchange Serer Categorization Count report 285 16. Exchange Serer Email Statistics report 286 17. Exchange Serer Non Deliery report 286 18. Exchange Serer Mailbox Search Cache Details report........... 288 19. Time periods and suffixes for summary tables and iews............. 301 20. Additional columns to report summarization information............ 302 21. Primary key and warehouse changes for the Microsoft Exchange Serer agent..... 303 Copyright IBM Corp. 2007, 2017 ii
iii Microsoft Exchange Serer agentreference
Chapter 1. Workspaces reference A workspace is the working area of the Tioli Enterprise Portal application window. The naigator tree contains a list of the workspaces proided by the agent. About workspaces Use the naigator tree to select the workspace you want to see. As part of the application window, the status bar shows the Tioli Enterprise Portal Serer name and port number to which the displayed information applies and the ID of the current user. When you select an item in the naigator tree, a default workspace is displayed. When you right-click a naigator item, a menu that includes a workspace item is displayed. The workspace item contains a list of workspaces for that naigator item. Each workspace has at least one iew. Some iews hae links to other workspaces. You can also use the Workspace Gallery tool as described in the Tioli Enterprise Portal User's Guide to open workspaces. The workspaces in the naigator are displayed in a Physical iew that shows your enterprise as a physical mapping or a dynamically populated logical iew that is agent-specific. You can also create a Logical iew. The Physical iew is the default iew. This monitoring agent proides predefined workspaces. You cannot modify or delete the predefined workspaces, but you can create new workspaces by editing them and saing the changes with a different name. Workspace iews can be any combination of query-based iews, eent iews, and special purpose iews. Additional information about workspaces For more information about creating, customizing, and working with workspaces, see the Tioli Enterprise Portal User's Guide. For a list of the predefined workspaces for this monitoring agent and a description of each workspace, refer to the Predefined workspaces and the information about each indiidual workspace. Some attribute groups for this monitoring agent might not be represented in the predefined workspaces or iews for this agent. For a full list of the attribute groups, see Attributes in each attribute group on page 21. Predefined workspaces The Microsoft Exchange Serer agent proides predefined workspaces, which are organized by naigator item. Database naigator item Database workspace Database Logs workspace Eents naigator item Eent Logs workspace Information Store naigator item Information Store workspace Information Store Historical workspace Copyright IBM Corp. 2007, 2017 1
IS Client workspace Storage Group Detail workspace IS Mailbox naigator item Actiity workspace Status workspace Usage workspace IS Priate workspace IS Store workspace Mailbox Detail workspace Database Aailability Group workspace IS Public naigator item Actiity workspace Status workspace Public Folder Detail workspace IS Public workspace Microsoft Exchange Serer naigator item Microsoft Exchange Serer workspace MTA naigator item MTA workspace Replication naigator item Replication workspace Mailbox Replication (Exchange Serer 2010) workspace Roles naigator item Mailbox Serer workspace Client Access Serer workspace Edge Transport Serer workspace Forefront Security workspace Hub Transport Serer workspace Filter Reports workspace Topology workspace Unified Messaging Serer workspace Forefront Exchange On Demand and Transport Scanner workspace Forefront Exchange Realtime and Scheduled Scanner workspace SMTP naigator item SMTP workspace Serer naigator item Serices Detail workspace Reachability workspace Store Drier workspace Assistants workspace Actie Directory Actiity workspace Serer Information workspace Resource Scheduling Details workspace Aailability Serice Details workspace Address Book Serice Details workspace 2 Microsoft Exchange Serer agentreference
Web Serice Details workspace Authentication Details workspace Deliery Status Notification Actiity workspace Mail Submission Actiity workspace Mailbox Search Cache Details workspace Email Statistics workspace Email Statistics Historical workspace Windows Systems naigator item Exchange Disk Space Utilization workspace Exchange Information Store workspace Exchange LDAP Utilization workspace Exchange.Net Processes workspace Exchange Serer Utilization workspace Attribute groups used by predefined workspaces In most cases, a workspace contains data or columns that hae similar attributes in an attribute group. The following table shows the relationships between the predefined workspaces and the attribute groups. Table 1. Relationships between the predefined workspaces and the attribute groups. Workspace Actiity (IS Mailbox naigator item) Actiity (IS Public naigator item) Client Access Serer (Roles naigator item) Related attribute group For all iews, see MS Exchange IS Priate attributes on page 77. For all iews, see MS Exchange IS Public attributes on page 80. For the NLB Status Details and the Serices Details iews, see MS Exchange Serer attributes on page 130. For the Client RPC Status and the Client Connection Status iews, see MS Exchange RPC Client Access attributes on page 124. Database (Database naigator item) Database Aailability Group (IS Mailbox naigator item) Database Logs (Database naigator item) Edge Transport Serer (Roles naigator item) Filter Reports (Roles naigator item) Forefront Exchange On Demand and Transport Scanner (Roles naigator item) For all iews, see MS Exchange DB attributes on page 57. For all iews, see MS Exchange Database Aailability Group attributes on page 57. For all iews, see MS Exchange DB attributes on page 57. For all iews, see MS Exchange Serer attributes on page 130. For all iews, see MS Exchange Serer attributes on page 130. For Forefront On Demand Scanner iew, see Forefront Exchange On Demand Scanner attributes on page 24. For Forefront Transport Scanner iew, see Forefront Exchange Transport Scanner attributes on page 28. Forefront Exchange Realtime and Scheduled Scanner (Roles naigator item) For Forefront Realtime Scanner iew, see Forefront Exchange Realtime Scanner attributes on page 25. For Forefront Scheduled Scanner iew, see Forefront Exchange Scheduled Scanner attributes on page 27. Chapter 1. Workspaces reference 3
Table 1. Relationships between the predefined workspaces and the attribute groups. (continued) Workspace Forefront Security (Roles naigator item) Hub Transport Serer (Roles naigator item) Information Store Historical (Information Store naigator item) Information Store (Information Store naigator item) IS Client (Information Store naigator item) Mailbox Serer (Roles naigator item) Microsoft Exchange Serer (Microsoft Exchange Serer naigator item) Related attribute group For all iews, see Microsoft Forefront Serer Security Scan attributes on page 30. For all iews, see MS Exchange Serer attributes on page 130. For all iews, see MS Exchange IS attributes on page 70. For all iews, see MS Exchange IS attributes on page 70. For all iews, see MS Exchange IS Client attributes on page 74. For all iews, see MS Exchange Serer attributes on page 130. For all iews, see MS Exchange MTA Connections attributes on page 100. For MTA Work Queue, see MS Exchange MTA attributes on page 99. For Serer Status, see MS Exchange Serer attributes on page 130. MTA (MTA naigator item) For SMTP Queues, see SMTP attributes on page 175. For the MTA Connection Message Rates iew, see MS Exchange MTA Connections attributes on page 100. For the MTA LAN Rates and MTA Message Totals see MS Exchange MTA attributes on page 99. SMTP (SMTP naigator item) For all iews, see SMTP attributes on page 175. Status (IS Mailbox naigator item) Status (IS Public naigator item) Usage (IS Mailbox naigator item) Storage Group Detail (Information Store naigator item) IS Priate (IS Mailbox naigator item) Mailbox Detail (IS Mailbox naigator item) Public Folder Detail (IS Public naigator item) Topology (Roles naigator item) Serices Detail (Serer naigator item) Reachability (Serer naigator item) Store Drier (Serer naigator item) For all iews, see MS Exchange IS Priate attributes on page 77. For all iews, see MS Exchange IS Public attributes on page 80. For all iews, see MS Exchange IS Priate attributes on page 77. For all iews, see MS Exchange Storage Group Detail attributes on page 140. For all iews, see MS Exchange IS Priate attributes on page 77. For all iews, see MS Exchange Mailbox Detail attributes on page 96. For all iews, see MS Exchange Public Folder Detail attributes on page 108. For all iews, see MS Exchange Serer attributes on page 130. For all iews, see MS Exchange Serices Detail attributes on page 138. For all iews, see MS Exchange Reachability attributes on page 109. For all iews, see MS Exchange Store Drier attributes on page 141. 4 Microsoft Exchange Serer agentreference
Table 1. Relationships between the predefined workspaces and the attribute groups. (continued) Workspace Assistants (Serer naigator item) Actie Directory Actiity (Serer naigator item) IS Public (IS Public naigator item) Serer Information (Serer naigator item) Unified Messaging Serer (Roles naigator Item) Related attribute group For all iews, see MS Exchange Assistants attributes on page 45. For all iews, see MS Exchange ADAccess Processes attributes on page 43. For all iews, see MS Exchange IS Public attributes on page 80. For all iews, see MS Exchange Serer attributes on page 130. For the Serices Details iew, see MS Exchange Serer attributes on page 130. For the UM Enabled Mailbox Details iew, see MS Exchange UM Enabled User Details attributes on page 166. For the Current Call Status iew, see MS Exchange UM General attributes on page 167. For the Call Statistics iew, see MS Exchange UM General attributes on page 167. Replication (Replication naigator item) Mailbox Replication (Exchange Serer 2010) (Replication naigator item) Eent Logs (Eents naigator item) Store Interface (Serer naigator item) Resource Scheduling Details (Serer naigator item) Aailability Serice Details (Serer naigator item) Address Book Serice Details (Serer naigator item) Web Serice Details (Serer naigator item) Authentication Details (Serer naigator item) For the Unified Messaging Aailability iew, see MS Exchange UM Aailability attributes on page 164. For all iews, see MS Exchange Replication attributes on page 112. For the Mailbox Replication Serice iew, see MS Exchange Mailbox Replication Serice attributes on page 92. For the Mailbox Replication Serice Per Mdb iew, see MS Exchange Mailbox Replication Serice attributes on page 92. For all iews, see MS Exchange Eent Details attributes on page 66. For all iews, see MS Exchange Store Interface attributes on page 144. For the Resource Booking Statistics iew, see MS Exchange Resource Booking attributes on page 119. For the Calendar Attendant Details iew, see MS Exchange Calendar Attendant attributes on page 51. For all iews, see MS Exchange Aailability Serice attributes on page 50. For all iews, see MS Exchange Address Book attributes on page 44. For all iews, see MS Exchange Web Serices attributes on page 171. For all iews, see MS Exchange Authentication attributes on page 49. Chapter 1. Workspaces reference 5
Table 1. Relationships between the predefined workspaces and the attribute groups. (continued) Workspace Deliery Status Notification Actiity (Serer naigator item) Related attribute group For the Deliery DSN iew, see MS Exchange Deliery DSN attributes on page 62. For the Submission DSN iew, see MS Exchange Submission DSN attributes on page 146. Mail Submission Actiity (Serer naigator item) Mailbox Search Cache Details (Serer naigator item) For all iews, see MS Exchange Submission attributes on page 145. For all iews, see MS Exchange Search Mailbox Session Cache attributes on page 128. Workspace descriptions Each workspace description proides information about the workspace such as the purpose and a list of iews in the workspace. Actiity workspace Monitors the actiity of the Mailbox Information Store. This workspace proides the following iews: IS Mailbox Actie Client Logons IS Mailbox Folders Open IS Mailbox Messages Open Actiity workspace Monitors the actiity of the Public Information Store. This workspace proides the following iews: IS Public Folder Open IS Public Messages Open IS Public Size of Recoerable Items Database workspace Monitors database metrics. This workspace proides the following iews: Database Cache % Hit Database Cache Size Database Tables Open Database Logs workspace Monitors database logs. This workspace proides the following iews: Database Logs Threads Waiting Database Log Records Stalls Database Log Writes Information Store Historical workspace Monitors Information Store historical metrics. This workspace proides the following iews: Information Store Connections Information Store RPC Status Information Store User Information 6 Microsoft Exchange Serer agentreference
The iews contain data for a 24-hour period. You must enable historical data collection for the agent so that data is aailable to populate this workspace. See the IBM Tioli Monitoring User's Guide for more information about historical data collection. Information Store workspace Monitors Information Store metrics. This workspace proides the following iews: Information Store Connections Information Store RPC Status Information Store User Information IS Client workspace Monitors IS client metrics. This workspace proides the following iews: Top 10 Information Store Client RPC Status Top 10 Information Store Client Aerage Latency Note: Top 10 Information Store Client RPC status iew will display the data based on the top 10 RPC Bytes Receied/Sec and Top 10 IS Client Aerage Latency iew will display the data based on the top 10 RPC_Aerage_Latency Storage Group Detail workspace Monitors the storage groups that form the Exchange Serer. This workspace proides the following iews: Storage Group Size Storage Group Information Microsoft Exchange Serer workspace Monitors the key metrics of the serer. This workspace proides the following iews: Mailbox Deliery Queue Length (Top 5) Non-SMTP Deliery Queue Length (Top 5) Messages Queued for Deliery (Top 5) MTA workspace Note: This workspace returns no data on Microsoft Exchange Serer 2007, 2010. Monitors MTA and MTA Connections. This workspace proides the following iews: MTA Connection Message Rates MTA LAN Rates MTA Message Totals Mailbox Serer workspace Monitors Mailbox Serer metrics. This workspace proides the following iews: Mailbox State Details Serice Details Client Access Serer workspace Monitors Client Access Serer metrics. This workspace proides the following iews: NLB Status Details Chapter 1. Workspaces reference 7
Serices Details Client RPC Status Client Connection Status Edge Transport Serer workspace Monitors Edge Transport Serer metrics. This workspace proides the following iews: Attachment Filtering Serices Details Forefront Security workspace Monitors Forefront Security metrics. This workspace proides the Forefront Security Plot chart iew. Hub Transport Serer workspace Monitors Hub Transport Serer metrics. This workspace proides the Serices Details iews. Filter Reports workspace Monitors Filter Reports metrics. This workspace proides the following iews: Connection Filtering Protocol Analysis Details Content Filtering Sender Filter Recipient Filter Topology workspace Monitors Topology metrics. This workspace proides the Topology iew. Unified Messaging Serer workspace Monitors Unified Messaging Serer metrics. This workspace proides the following iews: Serices Details UM Enabled Mailbox Details Current Call Status Call Statistics Unified Messaging Aailability SMTP workspace Monitors SMTP metrics. This workspace proides the following iews: Inbound Connections (Top 5) Outbound Connections (Top 5) Bytes Receie Rate (Top 5) Bytes Sent Rate (Top 5) Status workspace Monitors the status of Mailbox Information Store messages. This workspace proides the following iews: IS Mailbox Aerage Deliery Time IS Mailbox Message Rate IS Mailbox Queue Status 8 Microsoft Exchange Serer agentreference
Status workspace Monitors the status of IS Public messages. This workspace proides the following iews: IS Public Aerage Deliery Time IS Public Message Status IS Public Queue Status Public Folder Detail workspace Proides details about the IS Public folder. This workspace proides the following iews: Public Folder Size Public Information Store Detail Usage workspace Monitors the Mailbox Information Store messages. This workspace proides the following iews: IS Mailbox Count of Recoerable Items IS Mailbox Single Instance Ratio IS Mailbox Size of Recoerable Items IS Priate workspace Proides the Exchange Serer Information Store Priate statistics. This workspace proides the following iews: Mailbox Information Store Size Mailbox Information Store Details Mailbox Detail workspace Proides detail information about mailbox utilization with a storage group. This workspace proides the following iews: Mailbox Size Mailbox Details Database Aailability Group workspace Proides detail information about database aailability group. This workspace proides the following iews: DAG Configuration Mailbox Database Copies Exchange Disk Space Utilization workspace Proides information about the disk space utilization on the Exchange Serers. This workspace proides the Free Disk Space Aailability iew. Exchange Information Store workspace Proides information about the Microsoft Exchange Information store. This workspace proides the following iews: User Count RPC Requests Priate Aerage Local/Remote Deliery Time Public Aerage Local/Remote Deliery Time Chapter 1. Workspaces reference 9
Exchange LDAP Utilization workspace Proides information about the LDAP utilization of the Exchange Serers. This workspace proides the following iews: Exchange LDAP Searches Exchange Instantaneous LDAP Searches Exchange.Net Processes workspace Proides information about the processes of the Exchange.net. This workspace proides the following iews: Exchange.Net Processes Exchange Serer Utilization workspace Proides information about the utilization of the Exchange serer. This workspace proides the following iews: % Processor Time(store.exe) % Processor Time(inteinfo.exe) % Processor Time(mad.exe) Forefront Exchange On Demand and Transport Scanner workspace Proides information about Forefront Exchange On Demand and Transport Scanner attribute group. This workspace proides the following iews: Forefront On Demand Scanner Forefront Transport Scanner Forefront Exchange Realtime and Scheduled Scanner workspace Proides information about Forefront Exchange Realtime and Scheduled Scanner attribute group. This workspace proides the following iews: Forefront Realtime Scanner Forefront Scheduled Scanner Serices Detail workspace Proides details about the serices that form the Microsoft Exchange Serer. This workspace proides the following iews: Situation Eent Console Serices Detail Reachability workspace Proides details about mailbox reachability. This workspace proides the following iews: Situation Eent Console Reachability Detail Store Drier workspace Proides details about messages from the transport pipeline. This workspace proides the following iews: Inbound Recipients Store Drier Information 10 Microsoft Exchange Serer agentreference
Assistants workspace Monitors the Microsoft Exchange Serer Assistants serices actiity. This workspace proides the following iews: Situation Eent Console Exchange Assistants Information Actie Directory Actiity workspace Monitors the Microsoft Exchange Serer Actie Directory actiity. This workspace proides the following iews: Situation Eent Console Actie Directory Actiity IS Public workspace Monitors the public folders and stores. This workspace proides the following iews: Public Information Store Size Public Information Store Detail Serer Information workspace Monitors the serer status and status of some key serices. This workspace proides the following iews: Serer Information Serer Status Replication workspace Proides information about the replication actiity on the Exchange Serer. This workspace proides the following iews: Replication on Current Node Replication on Remote Node Copy Status Mailbox Replication (Exchange Serer 2010) workspace Proides information about the replication actiity on Exchange Serer 2010. This workspace proides the following iews: Mailbox Replication Serice Mailbox Replication Serice Per Mdb Eent Logs workspace Proides information about the eent logs on Exchange Serer 2003, 2007, and 2010. This workspace proides the Eent Log Details iew. Store Interface workspace Proides information about the interface between the Exchange Information Store serice on the Mailbox Serer and the Hub Transport serers. This workspace proides the Store Interface Information iew. Resource Scheduling Details workspace Proides information about the actiities of the Resource Booking Attendant and the Calendar Attendant. This workspace proides the following iews: Resource Booking Statistics Calendar Attendant Details Chapter 1. Workspaces reference 11
Aailability Serice Details workspace Proides information about the status of the Aailability serice on Exchange Serer 2007 and 2010. This workspace proides the Aailability Serice Details iew. Note: This workspace proides information only when the Client Access Serer (CAS) role is installed on the serer. Address Book Serice Details workspace Proides information about the status of the Address Book serice on Exchange Serer 2010. This workspace proides the Address Book Serice Details iew. Note: This workspace proides information only when the CAS role is installed on the serer. Web Serice Details workspace Proides information about the status of the Exchange Web Serices (EWS) on Exchange Serer 2007 and 2010. This workspace proides the Web Serice Details iew. Note: This workspace proides information only when the CAS role is installed on the serer. IS Store workspace Proides information about the actiities of the Information Store on Exchange Serer 2013, or later. This workspace proides the following iews: IS Mailbox Store Size IS Store Details Authentication Details workspace Proides information about the user authentication actiities on Exchange Serer 2013. This workspace proides the following iews: Authentication Requests Authentication Details Note: This workspace displays data only when the CAS role is installed. Deliery Status Notification Actiity workspace Proides information about the deliery status notifications (DSN) for messages that are sent to the Mailbox Transport Deliery serice and the Mailbox Transport submission serice on Exchange Serer 2013. This workspace proides the following iews: Deliery DSN Submission DSN Note: This workspace displays data only when the Mailbox Serer role is installed. Mail Submission Actiity workspace Proides information about the submission of messages from the Mailbox serer to the Hub Transport serer on Exchange Serer 2013. This workspace proides the following iews: Mail Submission Mail Submission Details Note: This workspace displays data only when the Mailbox Serer role is installed. 12 Microsoft Exchange Serer agentreference
Mailbox Search Cache Details workspace Proides information about the cache access actiities that occur during search operations on Exchange Serer 2013. This workspace proides the following iews: Mailbox Search Cache Statistics Mailbox Search Cache Details Note: This workspace displays data only when the Mailbox Serer Role is installed. Email Statistics workspace Proides information about email messages tracking, such as message statistics and message deliery failures. This workspace proides the following iews: Email Statistics NDR Recipients (Top 5) NDR Recipients Details Email Statistics Historical workspace Proides information about historical email data, such as emails receied, emails sent, and the amount of data transfer though emails. This workspace proides the following iews: Email Actiity Bytes Sent and Receied Actiity Chapter 1. Workspaces reference 13
14 Microsoft Exchange Serer agentreference
Chapter 2. Attributes reference Attributes are the application properties that are being measured and reported by the IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Exchange Serer Agent. About attributes Attributes are the application properties being measured and reported by the Microsoft Exchange Serer agent, such as queue size or message throughput. Attributes are organized into groups according to their purpose. The attributes in a group can be used in the following two ways: Chart or table iews Attributes are displayed in chart and table iews. The chart and table iews use queries to specify which attribute alues to request from a monitoring agent. You use the Query editor to create a new query, modify an existing query, or apply filters and set styles to define the content and appearance of a iew based on an existing query. Situations You use attributes to create situations that monitor the state of your operating system, database, or application. A situation describes a condition you want to test. When you start a situation, the Tioli Enterprise Portal compares the alues you hae assigned to the situation attributes with the alues collected by the Microsoft Exchange Serer agent and registers an eent if the condition is met. You are alerted to eents by indicator icons that appear in the naigator. Additional information about attributes For more information about using attributes and attribute groups, see the Tioli Enterprise Portal User's Guide. For a list of the attributes groups, a list of the attributes in each attribute group, and descriptions of the attributes for this monitoring agent, refer to the Attributes in each attribute group on page 21 topic in this chapter. Attribute groups and Exchange Serer roles Attribute alues are displayed on the Tioli Enterprise Portal only when the Exchange Serer roles are installed. Each attribute group requires specific Exchange Serer roles. Table 2 contains the ersion-wise list of Exchange Serer roles that are required for each attribute group. If the required role is not configured, no data, or -1 ("Undefined"), is returned. Note: Exchange Serer 2013 contains two roles; Mailbox Serer role and Client Access Serer role. The Edge Transport role is not aailable in Exchange Serer 2013. When you install the Mailbox Serer role, the Hub Transport role and the Unified Messaging role are automatically installed. Table 2. Attribute groups and Exchange Serer roles Attribute group Exchange 2007 Serer role Exchange 2010 Serer role Exchange 2013 Serer role Exchange 2016 Serer role Forefront Exchange On Demand Scanner Client Access Serer role Client Access Serer role Not applicable Not applicable Copyright IBM Corp. 2007, 2017 15
Table 2. Attribute groups and Exchange Serer roles (continued) Attribute group Forefront Exchange Realtime Scanner Forefront Exchange Scheduled Scanner Forefront Exchange Transport Scanner Mailbox Serer Cluster State Microsoft Forefront Serer Security Scan MS Exchange Actie Sync MS Exchange ADAccess Caches MS Exchange ADAccess Domain Controllers MS Exchange ADAccess Processes MS Exchange Address Book MS Exchange Assistants MS Exchange Assistants Per Database MS Exchange Attachment Filtering MS Exchange Aailability Serice MS Exchange Autodiscoer Serice Exchange 2007 Serer role Exchange 2010 Serer role Exchange 2013 Serer role Exchange 2016 Serer role Mailbox Serer role Mailbox Serer role Not applicable Not applicable Mailbox Serer role Mailbox Serer role Not applicable Not applicable Hub Transport role and Edge Transport role Hub Transport role Edge Transport role Not applicable Not applicable Mailbox Serer role Not applicable Not applicable Not applicable Edge Transport role and Hub Transport role Client Access Serer role Client Access Serer role, Edge Transport role, or Mailbox Serer role, or Unified Messaging role, or Hub Transport role Not applicable Not applicable Not applicable Client Access Serer role Client Access Serer role, Edge Transport role, or Mailbox Serer role, or Unified Messaging role, or Hub Transport role Mailbox Serer role Mailbox Serer role and Client Access Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role and Client Access Serer role Client Access Serer role, Edge Transport role, or Mailbox Serer role, or Unified Messaging role, or Hub Transport role Not applicable Client Access Serer role, Edge Transport role, or Mailbox Serer role, or Unified Messaging role, or Hub Transport role Client Access Serer role Mailbox Serer role and Client Access Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role or Edge Transport role Mailbox Serer role or Edge Transport role Mailbox Serer role or Edge Transport role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Not applicable Mailbox Serer role Mailbox Serer role Mailbox Serer role Edge Transport role Edge Transport role Not applicable Edge Transport role Client Access Serer role Client Access Serer role Client Access Serer role Client Access Serer role Mailbox Serer role Client Access Serer role Mailbox Serer role Mailbox Serer role 16 Microsoft Exchange Serer agentreference
Table 2. Attribute groups and Exchange Serer roles (continued) Attribute group MS Exchange Calendar Attendant MS Exchange Connection Filtering Agent MS Exchange Content Filter Agent MS Exchange Control Panel (RBAC) MS Exchange Database Aailability Group MS Exchange DB MS Exchange DB Instance MS Exchange DLP Policy Tips MS Exchange Eent Details MS Exchange Extensibility Agents MS Exchange FDS OAB MS Exchange GoLocal Assistant MS Exchange HTTP Proxy Per Forest Exchange 2007 Serer role Exchange 2010 Serer role Exchange 2013 Serer role Exchange 2016 Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Edge Transport role or Hub Transport role Edge Transport role or Hub Transport role Not applicable Edge Transport role or Hub Transport role Edge Transport role or Hub Transport role Mailbox Serer role, Unified Messaging role, Client Access Serer role, Hub Transport role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role or Edge Transport role Mailbox Serer role or Edge Transport role Mailbox Serer role Not applicable Mailbox Serer role Mailbox Serer role Mailbox Serer role Edge Transport role, Hub Transport role, or Mailbox Serer role Edge Transport role, Hub Transport role, or Mailbox Serer role Edge Transport role, Hub Transport role, or Mailbox Serer role Edge Transport role, Hub Transport role, or Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role or Edge Transport role Mailbox Serer role or Edge Transport role Not applicable Not applicable Not applicable Mailbox Serer role Edge Transport role, Hub Transport role, Client Access Serer role, Mailbox Serer role, or Unified Messaging role Edge Transport role or Hub Transport role Client Access Serer role Edge Transport role, Hub Transport role, Client Access Serer role, Mailbox Serer role, or Unified Messaging role Edge Transport role or Hub Transport role Client Access Serer role Mailbox Serer role and Client Access Serer role Mailbox Serer role and Client Access Serer role Not applicable Mailbox Serer role Not applicable Not applicable Not applicable Not applicable Not applicable Mailbox Serer role Not applicable Not applicable Not applicable Mailbox Serer role MS Exchange IS Mailbox Serer role Mailbox Serer role Not applicable Not applicable MS Exchange IS Client MS Exchange IS Priate MS Exchange IS Public Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Not applicable Not applicable Mailbox Serer role Mailbox Serer role Not applicable Not applicable Chapter 2. Attributes reference 17
Table 2. Attribute groups and Exchange Serer roles (continued) Attribute group MS Exchange IS Public Replication MS Exchange Mail Submission MS Exchange Mailbox Replication Serice MS Exchange Mailbox Replication Serice per Mdb MS Exchange Mailbox Detail MS Exchange Managed Folder Assistant MS Exchange NLB Status MS Exchange Oersized Email Count MS Exchange Oersized Email Details MS Exchange OWA MS Exchange Protocol Analysis Agent MS Exchange Public Folder Detail MS Exchange Recipient Cache MS Exchange Recipient Filter MS Exchange Replication MS Exchange Replica Seeder MS Exchange Resource Booking MS Exchange Rights Management Serice Exchange 2007 Serer role Exchange 2010 Serer role Exchange 2013 Serer role Exchange 2016 Serer role Mailbox Serer role Mailbox Serer role Not applicable Not applicable Mailbox Serer role Mailbox Serer role Not applicable Not applicable Not applicable Mailbox Serer role Mailbox Serer role Mailbox Serer role Not applicable Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Client Access Serer role Client Access Serer role Client Access Serer role Client Access Serer role Not applicable Not applicable Not applicable Mailbox Serer role Not applicable Not applicable Not applicable Mailbox Serer role Client Access Serer role Edge Transport role or Hub Transport role Client Access Serer role Edge Transport role or Hub Transport role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Hub Transport role Hub Transport role Mailbox Serer role Mailbox Serer role Edge Transport role or Hub Transport role Edge Transport role or Hub Transport role Mailbox Serer role Mailbox Serer role or Edge Transport role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Mailbox Serer role Not applicable Mailbox Serer role, Unified Messaging role, Client Access Serer role, Hub Transport role Mailbox Serer role Mailbox Serer role 18 Microsoft Exchange Serer agentreference