SmartBoard Troubleshooting Guide Jefferson County School District 509-J Update on: February 8, 2017
Table of Contents Page Topic 3 Cleaning the Board and Projector 4-5 Orienting the Board 6-7 Screen Resolution Issue 8 USB Cord Issue 9 Projector 10 Pen Tray 11 Mouse/Pointer Issue 12 SMART Notebook Issue 13 SMART Speakers/Sound 14-15 Cord Connection UF65/UX60 16 Document Camera 17 Reset Lamp Hours 18-22 Lamp Replacement 23 Projector Turning Off 23 Image is Flickering or Glitter dots 2
Cleaning the Board/Projector Board Basic Cleaning: Check with your Librarian for a cleaning kit Use a damp cloth with water or wet wipes Spray Windex or ammonia free glass cleaner on soft cloth and wipe board. Tough stains: Expo cleaner on a cloth Last resort: Isopropyl alcohol on a cloth *Do not spray anything directly on the board. Avoid getting liquid in the crease of board or pen tray* Removing Permanent Marker Ink Stains: To remove permanent marker ink stains, use a cleaner such as the Sanford Expo Dry Erase Board Doctor. Just write directly over the permanent ink with the Board Doctor pen, allow it to dry completely and then wipe it clean. You can also use a high-odor dry-erase marker to remove permanent ink. To do this, cover the permanent ink with the dry-erase ink and wipe with a soft cloth while the ink is still wet. If any trace of the ink remains, use standard Windex glass cleaner or whiteboard cleaner to clean the area. Projector Cleaning: Use compressed air to clean the air filter on the Epson projector. On Unifi Smart projector, you need to remove the lamp and use compressed air on the projector cavity. 3
Orienting the Board Mouse pointer is not where you are touching the board: Press and hold the Keyboard and Right Mouse buttons on the pen tray simultaneously until the Orientation screen appears Press the pen firmly near each target, indicated by the white, diamond-shaped graphic Maintain constant pressure as you drag the tip of the pen to the center of the target Once you ve reached the target point, release your pen from the surface of the interactive whiteboard. The orientation point registers when you release your touch. Repeat for each target point on the screen You can Orient the board within the Notebook Software When you ve set all orientation points, the orientation screen disappears and you re ready to use your interactive smartboard. Calibrate the cameras, and then orient the system. Press the SMART Board icon in the system tray, and select Control Panel. (the SMART Board Control Panel opens.) Press SMART Board Settings. (the SMART Board Settings dialog box appears) Press the Orient/Align the smart product button. (The four-point calibration screen appears.) Press the center of each target and hold until the target moves to the next calibration point. (after you press the final target, the SMART Board Setting screen appears.) Complete the orientation. Press OK. 4
Dual calibrate the smartboard SB685. Press the SMART Board icon in the system tray, and select Control Panel. (the SMART Board Control Panel opens.) Press Control Panel. (the Control Panel dialog box appears) Press About Software and Product Support (the dialog box appears) Press Tools Press Diagnostics button (the SMART Diagnostics dialog box appears) From the Menu bar Press View Press 600 Series Setup option (600 Series Controller Setup menu appears) Press Dual Calibration Trace the three gray lines with a pen Press Automatically Calibrate with the mouse Press Save and Exit {You might have to do the automatically calibrate more than once after you test the writing on the board} 5
Screen Resolution Issue There is no image on the SmartBoard: Is the VGA cable plugged into both the projector/control box and to the computer/laptop Is the input on the correct option? - On UF65/UX60 - press the input button on control panel until reads VGA 1 Typically VGA 1 (If no Image try VGA 2) - On UF55 - press computer 1 on the SMART control box - Epson use the remote control and push the Computer button On most Laptop the image needs to be extended FN+F7 6
Screen Resolution Issue The image on the SMART Board is too Small or too Large: Screen Resolution procedure on your Desktop/Laptop - "Right" click on the desktop - Click on "Screen Resolution" - Recommended for Desktop - 1280 x 800 or 1400 x 1050 - Recommended for Laptop - 1024 x 768 Epson projector - Using the remote control push the menu option - No Zoom >settings>zoom - Resolution to normal >Signal>Resolution>normal The Color of the Image is Red, Yellow, or Blue: Check to make sure VGA (monitor cord) is tightly connected to the control box or projector and to the computer/laptop. If not, secure it with the screws knobs. If you still have color image issue try the following steps - Are the pins of the VGA cord bent? - Try straightening pin - Replace the VGA cord - Put in a IT Job Request http://helpdesk.509j.net/ Flickering Strobe Projector: SMART board image is flickering repeatedly and stays on or it flickers and turns off after few minutes. Please fill out an IT Job Request: http://helpdesk.509j.net/ 7
USB Cord Issue Board is not responding to touch: No Light: USB cable is not plugged in USB cord needs to be connected directly into the control box and to the computer/laptop Blinking Green: Smart notebook driver issue Check to see if the software is Active and up-to-date Reboot the computer to see if this solves the issue If issue continues, need to reinstall the software from; \\range\support\smartboard\2015-2016 Smart Notebook 15.2 Red: Need to install Smart Notebook version 15.2 Double Check the USB cable is plugged in on both ends Install the software from: \\range\support\smartboard\2015-2016 Smart Notebook 15.2 Solid Green or White: Ready to go 8
Projector Types of SMART Projectors: UF 55/65 UX 60 Epson Projector is not turning on: Is there power to the projector? Light is on The power light is amber and there is a red light on the wrench light. - Needs a new bulb; Please check with your local Media Specialist or Secretary If the light on the projector is amber or blue use the remote control to turn it ON or on the controller box on the wall or on the board 9
Pen Tray One or more of the colors do not work: Light on tray does not turn on when pick up pen. Put all pens in the tray and pick up the one that does not work. If the sensor light does not light up: Check to make sure there is nothing blocking the sensor. Clean out the sensor with compressed air. Gently loosen the blockage from the sensor with a pointed object (paper clip, screwdriver, or q- tip) and see if sensor light comes on. All lights are on and cannot write on the board: First do an Orientation download software for this website {you will need a red pock}: smarttech.com/sbm600calibration Second do a Firmware update or Flash the firmware: If it up today to a Flash with: Ctrl+Shift+F {commend} And reinstall the Firmware 10
Mouse/Pointer Issue Mouse is stuck in one spot on board: Unplug the USB cable to the computer. Clean the entire surface of Smartboard (see page 3 cleaning the board). Try pulling that part of board with masking tape. Put in a IT Job Request (if mouse/pointer does not move) Erratic movement of the pointer and gaps in writing with pen: Your reset button can be found BEHIND the lower-right side of the SMART board (as shown in the photographs) Resetting the SMART Board: Perform the following steps in order, testing the board after each step, when the board works properly you do not need to move onto the next step. To reset the controller module, use the tip of a pen tray pen to press the reset button briefly (for three seconds) To reset all components of the SMART board, disconnect and then reconnect the USB cable To restore the factory default orientation settings, press and hold the reset button for longer than three seconds. You will have to repeat the orientation procedure after this step Restart the computer, if problem continues Reinstall the software from: \\range\support\smartboard\2015-2016 Smart Notebook 15.2 If the pointer and writing is still acting erratic and jumping, are there magnets on the board or nearby is the board touching metal Removed the magnets - Please fill out an IT Job Request: http://helpdesk.509j.net/ 11
SMART Notebook Issue Toolbar is Grayed out or Transparent: Need to turn on the Hardware Acceleration on the computer Magic Pen not working: 12
SMART Speakers/Sound Sound is not coming out of SMART speakers Make sure power cord is plugged into both the outlet and the back of the speaker Make sure USB cord is securely connected to both ports in the speaker and into the computer Change the settings on the computer to play audio on USB device 13
Cord Connection for UF 65/UX60 Without speakers or audio jack 14
Cord Connection with USB Speakers 15
Document Camera (1) (2) AC in - Power cord (1) USB - USB cord to the computer (2) - Make sure the switch on the side is set to pc Sphere 2 software the patch can allow to view directly into Notebook \range\support\smartboard\avervision Software\Sphere2 Factory Default Make sure the document camera is plugged in using the VGA cable to your projector Turn on Auto Image in your unit's Menu (Menu > IMAGE > Advanced > Auto Image) Reset your document camera to default by pressing Menu > System > Default > Yes > Enter Brightness on the screen is dark and unreadable Do steps on the factory default (first) Make sure there is sufficient lighting in the room or Turn on the LED lamp on your document camera head Manually adjusts the Brightness and Contrast levels in the Camera's Menu Manually adjust the Focus if needed 16
Reset Lamp Hours Smart Unifi Project 45: 1. Press the power button on the ECP or remote twice to put the projector back into Standby mode. The power button light on the ECP turns solid amber when the projector is in Standby. 2. Press and hold the up button on the remote control for approximately 10 seconds. When the projector beeps, press and hold the down button on the remote control for approximately 10 seconds. The lamp timer clears after another beep. 3. Press the power button on the ECP or remote to start up the system. The power button light on the ECP turns solid green when the system starts. 4. To confirm that the lamp timer has been reset, press the MENU button on the remote control. Scroll to the Status Display menu heading, and then confirm that 0 h appears in the Lamp timer field. Your lamp reset count has increased by one. 5. Wait five minutes for the projector lamp to warm up. 6. After confirming that the lamp timer has been reset, put the system in Standby mode by pressing the power button twice on the ECP or remote. The power button light on the ECP turns solid amber when the system is in Standby. 7. Wait for the system to enter Standby mode, turn off the projector s master power switch to shut off the system, and then turn on the projector s master power switch. 8. When you are ready to use the system, press the power button on the ECP to start up the system. Smart Unifi Projector 55/60/65: Press the power button on the extended control panel (ECP) or the remote control to start your projector.wait until the projector turns ON. Press DOWN, UP, UP, LEFT, UP (DUULU) on the remote control to access the service menu. Using the remote control, select the Lamp Hour Reset option, and then press OK. Both Lamp Hour values (Standard and Economy) are reset to zero. Epson Projector 480/485/585/595: Using the Remote Control Press the "Menu" button to open up the projector's menu system. Use the "Down Arrow" button to select the "Reset" menu option and press the "Enter" key. Press the "Down Arrow" until the "Reset Lamp Hours" option is highlighted Press the "Enter" key. 17
Lamp Replacement Smart Unifi Project 45: Put the system in Standby mode by pressing the power button twice on the extended control panel (ECP) or remote. Wait for the system to enter Standby mode. The power button light on the ECP turns solid amber when the system is in Standby. Turn off the projector s master power switch to shut down the system. Loosen the two screws on the outer lamp cover with a Phillips No. 2 screwdriver. These screws cannot be removed. Raise the outer lamp cover using a flat screwdriver or your finger. Keep the outer lamp cover in a safe place. Loosen the screw on the inner lamp cover. Remove the screw and raise the inner lamp cover out of the lamp slot using a flat screwdriver or your finger. Keep the inner lamp cover and the screw in a safe place. Loosen the three lamp locking screws. These screws cannot be removed. Rotate the handle on the old lamp so it faces upwards. Press on the tab and pull up with the handle on the old lamp. Release the tab. Recycle or dispose of the old lamp according to your local waste authority. Remove the new lamp from all of its packaging. Remove the plastic labeling on the lamp handle. 18
Press the tab, put the new lamp into the lamp slot, and push it all the way down. Release the tab. Tighten the lamp locking screws until the new lamp is secure. Put the inner lamp cover back into its original position. Retrieve the inner lamp cover screw from step 3, and then insert it in its slot. Tighten the screw until the inner lamp cover is secure. Put the outer lamp cover back into its original position. Align the cover and tighten the screws until the outer lamp cover is secure. Smart Unifi Project 55/65: Pull off the outer lamp cover and set it aside. Loosen the two screws on the inner lamp module with a Phillips No. 2 screwdriver. The screws remain captive inside the lamp module. Hold on to the lamp when loosen its screws. Pull up on the lamp module s handle, and then remove the lamp. Take some can air and blow out the lamp chamber. Place the lamp module back in the lamp slot, push the lamp all the way down, and then tighten the lamp locking screws until they re secure. Replace the outer lamp cover in its original position. 19
Notes You may need to adjust the projected image after performing the procedures above. If you replaced the projector lamp at the same time as completing the procedures above, the lamp timer now needs to be reset Epson Projects 480/485/585: Turn off the projector and unplug the power cord. Allow the projector lamp to cool down for at least one hour. Warning: If the lamp is broken, glass fragments may be loose inside the lamp chamber. Be careful removing any broken glass to avoid injury. If the projector is mounted on the wall or ceiling, stand to the side in case the lamp is broken. Use the screwdriver included with the replacement lamp to loosen the screw securing the lamp cover. Slide off the lamp cover. 20
Loosen the screws securing the lamp to the projector. The screws do not come all the way out. Lift up the lamp handle and gently pull the lamp out of the projector. Use Can Air to blow out the lamp chamber Gently insert the new lamp into the projector along the guide rail. If it does not fit easily, make sure it is facing the right way. Press the handle down. Caution: Do not touch any glass on the lamp assembly to avoid premature lamp failure. 21
Tighten the screws to secure the lamp. Replace the lamp cover and tighten the screw to secure it. Note: Be sure the lamp cover is securely installed or the lamp will not come on. Reset the lamp timer to zero to keep track of the new lamp s usage. 22
Projector Turning Off Projector overheating: If the projector's lamp shuts off unexpectedly, it may have entered standby mode after a period of inactivity. Press the power button to wake the projector. If the projector's lamp shuts off and the power and Temp lights are red, the projector has overheated and shut off. Please be sure to clean your filters and the chamber where the lamp is. Refer to the instructions documented on page 3. This procedure will vary depending on the model projector you have. Check for air ventilation in the room, to check the room temperature where the projector is mounted please ask your custodian or maintenance department Replaced the lamp on the projector, Refer to the instructions documented on page 18-22 {Use can air to blow out the lamp chamber} Put in a IT ticket request if the problem continues. http://helpdesk.509j.net/ Image is Flickering: Please be sure to clean your filters and the chamber where the lamp is. Refer to the instructions documented on page 3. This procedure will vary depending on the model projector you have. Replaced the lamp on the projector, Refer to the instructions documented on page 18-22 {Use can air to blow out the lamp chamber} Put in a IT ticket request if the problem continues. http://helpdesk.509j.net/ Glitter dots on the smartboard: Put in a IT ticket request. http://helpdesk.509j.net/ 23