telstra.com/mobile visit a telstra store 13 2200 MOBILE PHONE GUIDE BRING YOUR MOBILE TO LIFE C204 SEP13
GET THE MOST OUT OF YOUR PHONE Welcome to your Telstra Mobile Experience This guide s here to help you get to know some of the great features and functions available to you on your new Telstra mobile plan. If you want to know more tips and tricks, there s also a range of easy-to-follow video tutorials available on our YouTube channel at youtube.com/telstra Just to say We re really excited to welcome you to Telstra. Now that you re part of the family, we d like to do something special for you whenever we can that s why we ve created the Telstra Thanks program. From pre-sale tickets to some of the hottest music gigs, to $10 movie tickets, flybuys Pre-Paid offers and special sport offers and money-can t-buy experiences, Telstra Thanks will take you there, just to say Thanks. To start enjoying the benefits today, visit telstra.com/thanks $10 Movie Tickets Offer not valid for Gold Class, Public Holidays or after 5pm on Saturdays. LET S GET STARTED 02 emails and messaging 04 TAKE THE NET WITH YOU 05 ENTERTAINMENT ON THE GO 06 Need help? Log on to telstra.com to find out more information. Visit us at a Telstra store or any of our partners. Call 13 2200 we re here 24/7 and it s a free call from your Telstra home phone or Telstra mobile within Australia.
LET S GET STARTED There are a few things you should know that will help make your Telstra mobile experience better, and help save you time and money. MANAGE YOUR ACCOUNTS Take control of your accounts and services by tracking your estimated data usage, monitoring your call charges and paying your bills, all in one spot. With My Account and the Telstra 24x7 app, you can securely access your accounts at any time. Register for My Account Go to telstra.com/myaccount, have your account number handy (you can find this on your bill) and register now for My Account. Get the Telstra 24x7 app It s available for use on iphone, ipad, Android smartphones and Facebook (from your PC or laptop). Download the Telstra 24x7 app from the App Store or Google Play and you can: view a summary of your bill track your estimated call and data usage locate your nearest Telstra store. Once you ve downloaded the app, simply enter your My Account details so you can view all of your linked Telstra accounts and services. Without My Account, you can only view limited information within the Telstra 24x7 app. Data charges may apply when downloading the Telstra 24x7 app. MANAGE YOUR DATA In Australia browsing charges apply when visiting sites from your browser or when using apps. If you find your plan s included data allowance isn t enough, add a generous monthly Data Pack to boost your bytes. You can use your extra data however you like within Australia, and you ll get an SMS alert as you near your limit. For more info or to buy a Data Pack visit telstra.com/yourdata Overseas to manage your mobile and data costs when travelling overseas: 01. Go online to telstra.com/overseas and: check International Roaming availability and rates by using our handy Itinerary Builder activate International Roaming online at least 3 days before you leave, if you haven t already activated it purchase an International Casual Traveller Data Pack before you leave via telstra.com/roamingpacks or m.bigpond.com/ir from your mobile. 02. Take control of your data downloads by deactivating any automatic software updates, push notifications, etc. 03. Use Wi-Fi hotspots in airports, hotels, cafes, etc, to reduce your data downloads. 04. If you do decide to use data at any time, check your roaming settings afterwards, as they can change automatically. 05. Check your call diversions before you go. YOUR MOBILE PIN/PUK CODE If you can t remember your mobile PIN, or your phone is asking for a PUK code, go to telstra.com/pinpuk. Then just follow a few simple steps to find out your PUK code and unlock your phone. LOST OR STOLEN MOBILE Call 13 2200 immediately and request a block on your phone so no one else can use it. RECYCLE YOUR OLD MOBILE PHONES Don t let your old mobile go to waste. Visit mobilemuster.com.au or call 1300 730 070 to find your local eco-friendly collection point. YOUR MOBILE AND YOUR HEALTH Nothing s more important than protecting your health. So we want you to have up-todate, relevant information about using mobile phones safely. There are lots of information sources on mobile phones and health. You ll find a list at telstra.com.au/eme or you can look up the authorities that we rely on for expert advice and general information. These include: WHO: who.int/peh-emf/en ARPANSA: arpansa.gov.au/mobilephones/index.cfm EMF Explained: emfexplained.info You can also email us at: eme.enquiries@team.telstra.com 02 03
EMAILs AND MESSAGING TAKE THE NET WITH YOU Staying in touch has never been easier. If you have a smartphone, you can send a message by email or let your mobile take a message for you when you re busy. Connect to the internet when you re out and about and take advantage of our great coverage, and apps that make life easier. SETTING UP EMAIL WE VE GOT YOU COVERED Get your email up and running so you can get connected. If you have a BigPond email, see bigpond.com/help/email for details on how to set it up on your smartphone. To get set up, just dial 101 from your mobile and follow the voice prompts. You can find out more at telstra.com/mbankinfo Don t have BigPond email? Refer to your manufacturer s user manual for further instructions on how to set yourself up. MESSAGEBANK PLUS STAY IN TOUCH OVERSEAS Want to keep in touch while you re away? No problem. Our International Casual Traveller Data Packs give you affordable options to connect with your friends and family, even when you re not in the country. To purchase, see telstra.com/overseas for more info. If you don t take up a Data Pack, use more data than is included in your Data Pack or use data not covered by your Data Pack, you will be charged at the standard pay as you go (PAYG) rate of $3.00 per MB (charged per KB or part thereof). MESSAGEBANK MessageBank lets people leave you voice messages when you can t answer their call. You can try adding our Fun Greetings, instant Call Back or Telstra Memo answering services, too. Depending on your plan, charges may apply. Get the same features as MessageBank, but without having to call anywhere. Get your messages pushed to your phone and view them in a simple, email-like set up. Available for iphone users only. Charges may apply. MOBILE PREMIUM SMS AND BARRING Premium SMS services let you subscribe to a huge range of information and entertainment services for your mobile including ringtones, horoscopes, chat services and voting lines. However, they can get expensive. If you d like to bar access to these services, you can by contacting us on 13 2200 and saying Premium SMS. For more information on how to bar access, visit telstra.com/psms-barring 04 When you re on the Telstra Mobile Network, you ve got mobile coverage that reaches over 99% of the Australian population. That means with a compatible mobile you ll be able to make voice and video calls (plus use all your fun apps, social media and other services) in more places than any other mobile network in Australia. Our 4G devices are also supported, so you can get access to 4G speeds in 4G coverage areas. The Telstra Mobile Network offers 4G service in all capital CBDs, associated airports and selected regional locations. Outside 4G coverage areas, you ll automatically switch over to our fastest available 3G speeds. Actual coverage depends on your precise location, handset and whether your mobile has an external antenna. See exactly how far you can go at telstra.com/mobilebbcoverage SMART CONTROLS Concerned about the type of mobile content your kids may be exposed to? Want your kids studying school work, not social networks? GARMIN NAVIGATOR Get where you need to go quickly and easily with the Garmin Navigator app on your iphone, Android or Windows smartphone. More than just accurate turn-byturn voice-guided navigation, the Garmin app also includes: land guidance and 3D junction views live traffic information speed limit and safety camera alerts Get a 30-day free trial for new customers. Charges apply unless you unsubscribe. To find out more, visit telstra.mobi/garmin With Smart Controls it s easy to manage and protect your loved ones from inappropriate content and unwanted calls, SMS or MMS messages. Charges apply. See telstra.com/smartcontrols for more info. 05
ENTERTAINMENT ON THE GO Take entertainment with you with these great mobile apps from Telstra. Watch live sports and get the latest updates, listen to your favourite music or watch TV on the go. Just download these apps from Google Play or the App Store to your compatible device and subscribe. GET THE SPORT YOU WANT THE WAY YOU WANT WITH SPORTSFAN With the free SportsFan app you can stay up to date with fixtures and live scores for Aussie Rules, League, Rugby and Football (EPL and A-League), and get the latest news, editorials and even videos from our sport show - The Clubhouse. Customise your app to alert you when a game is getting good, or to receive breaking news and match specific alerts. Compatible with iphones and Android smartphones. Find out more at sportsfan.com.au/app AFL LIVE OFFICIAL APP The AFL Live Official App allows you to watch every AFL game live on the go. Plus, get live scores and extensive stats, live radio calls from a variety of stations, team lists, breaking news and more. To watch live matches you ll need to subscribe, although there is plenty of other free content within the app. Compatible with iphone, ipad and Android smartphones or tablets. Download the app from Google Play or the App Store (search AFL Live ), or find out more at afl.com.au/mobile NRL LIVE 2013 APP The NRL Live 2013 App is the only way to watch every NRL game this season on your mobile or ipad as its being broadcast on TV, with six live games every week. Plus you ll always have the latest live scores, breaking news and comprehensive match highlights at your fingertips. To watch matches you ll need to subscribe, although there is plenty of other free content within the app. Compatible with iphone, ipad and Android smartphones. Download the app from Google Play or the App Store (search NRL Live ), or find out more at telstra.com/nrl GET LIVE RACING ON YOUR MOBILE With Racing Network, you can watch Australia s best horse racing live and on replay on your mobile. To watch live racing, you ll need to subscribe. Compatible with iphone and Android smartphones. Download the app from Google Play or the App Store (search Racing Network Official ), or find out more at racingnetwork.com.au DISCOVER MUSIC AGAIN WITH MOG The MOG music app puts over 16 million songs in your pocket for one low monthly fee. Discover music again with highly personalised recommendations and instant access to almost every song you could possibly want. Compatible with iphone, ipad, Android smart phones and tablets. Find out more at mog.com DISCOVER MUSIC AGAIN WITH A 14-DAY FREE TRIAL. find out more at mog.com Subscription charges start as soon as the trial ends if you don t unsubscribe. You need access to broadband or a 3G/4G network to access MOG. One free trial per customer. WATCH TV WITH MOBILE FOXTEL The Mobile Foxtel app lets you watch an amazing range of popular shows across 34 channels, direct from your smartphone or tablet, for one low subscription fee. Compatible with iphone, ipad, Android smart phones and tablets. Download the app from Google Play or the App Store (search Mobile Foxtel ), or find out more at telstra.com.au/tv/mobile-foxtel 07
THINGS YOU NEED TO KNOW Prices and content are correct as at time of printing. We update our offers regularly. Please check telstra.com for our latest plans. $10 Movie Tickets Only available online for Event Cinemas, Greater Union, Birch Carroll & Coyle, Village branded cinemas and Moonlight Cinemas in Australia. Ticket price includes booking fee and GST. Surcharge applies for VMAX and 3D. Not valid for Gold Class, movie marathons, special events and alternate content. Not valid in conjunction with any other promotion or discount. Purchase is strictly upon availability and a maximum of 10 tickets available per transaction. Tickets cannot be exchanged or refunded. Garmin Navigator Monthly subscription charges apply at the end of your subscription period unless you unsubscribe. Restrictions on driver use, including specific restrictions on L and P plate drivers exist in some State and Territories and you should check local rules. AFL Live Official App and NRL Live 2013 App Subscriptions required for some services including live streaming. Screen size restrictions apply for tablet viewing. DOWNLOADING APPS Getting apps on your mobile is a breeze. We ve listed some options of where you can download your apps, depending on which device you have. If you have an Android, BlackBerry, or Windows device, you can charge your apps straight to your Telstra Bill. Android Device Use the Google Play Store to access over 700,000 apps and keep yourself entertained all day long. Paying is easy too you can charge them to your Telstra bill, Pre-Paid recharge, or credit card. See telstra.com/google-play for more details. iphone With the world s largest collection of mobile apps, the Apple App Store makes it easier than ever to browse and download your favourites. Using your Apple ID, you can store, search and access your apps all in one place. BlackBerry Explore BlackBerry App World and get apps quicker and easier with built-in search filters that can help you find what you re looking for. Windows Device The Windows Phone Store offers over 100,000 apps that have been certified by Microsoft, which helps protect your mobile from viruses and malware. Whatever DEVICE you have, there are plenty of ways to download your apps. Foxtel marks are used under licence by Foxtel Management Pty Limited. Apple, ipad and iphone, are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. YouTube, Google Play and Android are trademarks of Google, Inc. BlackBerry App World and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under licence from Research In Motion Limited. Windows, Windows Live and the Windows Phone Store are trademarks of the Microsoft group of companies. Garmin is trademark of Garmin Ltd. or its subsidiaries, registered in the USA and other countries. This trademark may not be used without express permission from Garmin. The spectrum device and are trade marks and are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556. 08 09