Table of Contents Log In 2 Incorrect Login Information 2 Registering your iphone 2 Main Menu 3 Messages 3 Compose a New Message 4 Message Recipients 4 Archiving Messages 4 Message Detail 5 Add Comments to a Message 5 Comments on MyTeleMed.com Administrative Portal 6 Return Call 7 Contact TeleMed Regarding a Message 7 Message Forwarding 8 Message Recipients 8 Message History and Event Types 9 Archive Message 9 Sent Messages 10 Sent Message Detail 10 Archives 11 Archives Filter 11 Secure Chat 12 Compose a New Secure Chat 12 Deleting Secure Chats 13 Secure Chat Detail 13 On Call Schedule 14 On Call Schedule Continued 14 Contact TeleMed 15 Settings and Session Timeout 15 Notification Settings 16 Change Password 17 Preferred Account 17 Help 18
Log In After obtaining the application from the App Store, you must log in using the username and password provided by TeleMed or a MyTeleMed administrator. You may change your credentials using the www.mytelemed.com portal or by contacting customer service at 800-420-4695. MyTeleMed requires passwords to contain at least 8 characters & at least 3 of the following 4 types of characters: Upper Case A-Z Lower Case a-z Number 0-9 Special Character ~!@#$^*._ Incorrect Login Information If you have trouble logging in, please call customer service at 800-420-4695 or email us at customerservice@telemedinc.com. To reset your password, go to www.mytelemed.com, click on the Forgot Password? link, enter your username, and answer your security question. Registering your iphone After successfully entering your username and password, be sure to press Allow to accept push notifications in your iphone settings. Next your cell phone number will be requested in order to register the iphone with TeleMed s system. Enter the area code and telephone number for the mobile device. Removing or uninstalling the application from an iphone will unregister the device with TeleMed. Downloading and reinstalling the application will require the device to be registered again with TeleMed. 2
Main Menu The MyTeleMed mobile app opens with the Messages menu by default. To access the Main Menu press the icon in the top-left corner, or swipe from the left edge of your screen to the right edge. The Main Menu is where to access Messages, Sent Messages, Archives, Secure Chat, On Call Schedule, Contact TeleMed, Settings, Log Out and Help. Swipe from right to left to hide the main menu., or select an option Messages Messages can be accessed from the main menu. The Messages button also indicates the number of unread and total messages in the format Unread/Total. The Messages screen displays previews of the messages in your inbox. The envelope icon on the left side of the message preview displays the status of the message as read or unread. = Read = Unread Tapping on a message will access the message details and notify TeleMed that the individual message has been viewed. The envelope icon will change from a closed to an open envelope, which indicates that the message has been read. 3
Compose a New Message To compose a message, tap the icon in the bottom-right corner. To select recipient(s) for your message, tap the icon and select one or more individuals from the list. Tap the message body to add text, and press Send to deliver your message. Message Recipients The following users will not appear in the message recipient list: Users not in your group. Group members who have not installed the application Your own name *Note: Users with email only next to their name are not registered app users and therefore will not be able to receive an app message. Archiving Messages To archive one or more messages simultaneously from your inbox, press the Edit button in the top-right corner. Select the messages you want to archive and then press Archive at the bottom of the screen. 4
Message Detail Tapping on a message will display the Message Detail screen and automatically change the status of the message to read. The comments section is below the message detail. Comments can be seen by other healthcare providers or individuals within your practice. Add Comments to a Message To add a comment to the message, press the icon located in the bottom right corner. Comments from the mobile app are labeled as Notes on MyTeleMed.com. The following section explains where to access comments on the website. TeleMed cannot see any comments added to a message. This feature is only a space to keep your own notes. It is not a way to communicate with the TeleMed call center. 5
Comments on MyTeleMed.com Administrative Portal Navigate to the Inbox page, and then open the message by clicking on the date and time of the message. Then click on the Notes tab to view any comments entered by MyTeleMed mobile app users, or add additional comments. 6
Return Call Pressing Return Call will present you with three options: Return Call, Return & Record Call, and Cancel. If Return Call or Return & Record call is chosen, the TeleMed system simultaneously calls you and the caller to connect both parties together. Calls received using this feature will show the caller ID of the main office phone number. Your personal phone number will not be visible. If the caller disconnects from the call you will be prompted to press 1 if the call was successful or 2 if it failed. The according success or failure of the call and its length will be logged in the Message Detail section. Contact TeleMed Regarding a Message The TeleMed button in an open message allows you to directly contact the TeleMed call center and securely forward a message with your questions or comments about that message. 7
Message Forwarding Press Forward to forward a message to one or more recipients. Then press the icon to select the recipient(s) from a list of providers in your account(s) who have registered their smart phones with TeleMed. Text that is added to a forwarded message is associated with the message as a comment. After adding an optional comment to the forwarded message, press Send to forward the message to the intended recipient(s). When a user comments on a message forwarded to them, the person who forwarded it will receive a notification that a comment was added to a message (if the user has enabled notifications for Comments on the Settings screen) Message Recipients The following users will not appear in the message recipient list: Users not in your group Group members who have not installed the application Your own name Users who have already received the message *Note: Users with email only next to their name are not registered app users and therefore will not be able to receive an app message. 8
Message History and Event Types The history tab describes interactions with a particular message. TeleMed refers to interactions with messages as Message Events. All message events can be viewed in the All filter by scrolling down. A TeleMed Event describes the actions of TeleMed. An Office Event describes the actions of the individuals associated with the healthcare organization. The message was created and sent at 4:19PM as a Office Event. The TeleMed Event indicates that the message was successfully sent through the app, as noted by the web service which closed out the message and stops further notifications. At 11:17AM the Office Event indicates that the message was forwarded to Angie Deckard. At 11:19AM the message was opened by Angie and changed status from Unread to Read. A comment was added to the message at 11:23AM. Archive Message To archive a message, press the Archive button. You will be prompted to confirm the archive request, and then the message will be moved to Archives. Archived messages can be accessed from the Main Menu. 9
Sent Messages Open the main menu to navigate to your Sent Messages. The Sent Messages screen displays previews of your sent messages. Tapping on a sent message will access the Sent Message Detail screen. Sent Message Detail The Sent Message Detail screen is where you can Forward, Contact TeleMed or view the full History for the sent message. Tapping on a message will display Sent Message Detail. The comments section is below the message detail. Comments can be seen by other healthcare providers or individuals within your practice. For more information on the features on this screen, see the corresponding sections above. 10
Archives Open the main menu to navigate to the Archives. The current filter setting is displayed under the Archives heading. To change the current filter setting press the icon, which is located in the top right corner. Archives Filter You can filter Archived Messages by Date Range and the Account with which the message is associated by pressing the highlighted regions. Be sure to press Done to apply changes to the filter. 11
Secure Chat Open the main menu to navigate to the Secure Chat screen. The Secure Chat button also indicates the number of unread and total secure chats in the format Unread/Total. Secure chats are private, off the record messages for securely communicating with other doctors and medical practitioners. Tapping on a secure chat from this screen will access the full chat history where you can reply to the last secure chat in that thread. Compose a New Secure Chat To compose a new Secure Chat, tap the icon in the bottom-right corner. To select recipient(s) for your secure chat, tap the icon and select one or more individuals from the list. Tap the Enter Message field to add text, and press the icon to deliver your secure chat. 12
Deleting Secure Chats To delete one or more secure chats simultaneously from your Secure Chat list, press the Edit button in the top-right corner. Select the secure chats you want to delete and then press Delete at the bottom of the screen. Secure Chat Detail Tapping on a secure chat will display the Secure Chat Detail screen, and change the status of the chat to read. Chats are displayed in ascending order from time received. To reply to a secure chat tap the Enter Message field to add text, and press the icon to deliver your reply. 13
On Call Schedule You can access your On Call Schedule from the main menu. The name of the menu item will change depending whether you are currently on call and will either be Currently On Call or Next On Call. All accounts for which you are currently on call are displayed by pressing the Current tab. If you are not currently on call, You are currently not on call, will be displayed under the Current tab. On Call Schedule Continued Press the Next tab to view a list of dates and times for which you are scheduled to be on call. 14
Contact TeleMed To contact TeleMed by phone or online message select Contact TeleMed in the main menu. Pressing Call will initiate a call to customer service after prompting for confirmation. Selecting Message will open a new screen for you to compose a new online message addressed to TeleMed. Press Send to deliver your message. Settings and Session Timeout The Settings menu is accessed through the main menu. The Session Timeout feature prevents access to privileged information should your device were to be lost or left unattended. If the Timeout Enabled switch is green, then the feature is enabled and you will be required to enter your login information after 30 minutes of inactivity in the MyTeleMed app. If the Session Timeout feature is disabled, the switch is gray, and you will remain logged in as long as your login credentials are valid. 15
Notification Settings After receiving a message you will be notified that you have an unread message at regular intervals until you open it, or you are reached by other means. The Notifications section within the Settings menu is where to choose the type of sound and duration of time for repeated notifications about unread messages and comments. There is a distinct notification setting for both message priority types, secure chat messages and comments. Select one of these options to edit its notification settings. The Reminders switch determines if you will receive reminder notifications at all. Verify that the switch is green for each priority level to ensure that repeat notifications are enabled. You can change the sound your device emits by pressing Alert Sound and choosing your desired alert. You can change the interval of time for recurring notifications in minutes by selecting Repeat Alert Increment. Intervals available are 1, 5, 10, 15, or 20 minutes. 16
Change Password If you wish to update your password, you can do so by selecting Change Password from the My Profile section of the Settings menu. MyTeleMed requires passwords to contain at least 8 characters & at least 3 of the following 4 types of characters: Upper Case A-Z Lower Case a-z Number 0-9 Special Characters ~!@#$^*._ Preferred Account If you wish to update your preferred account, you can do so by selecting Preferred Account from the My Profile section of the Settings menu. If you have multiple accounts, your preferred account will be used as the pre-selected account when composing a new message. 17
Help The Help button on the bottom right of the Main Menu will open the Help screen where you can view this User Guide on your mobile device and watch a short Demo Video. 18