Avaya Aura Messaging 6.2 Service Pack 3 Release Notes

Avaya Aura Messaging 6.2 Service Pack 3 Release Notes May 20th, 2013 Available Downloads This update for Messaging 6.2 comprises of the following software: Messaging Service Pack 2 Messaging 6.2 Service Pack 3 MSG-02.0.823.0-109_0304.tar AAM00002300 Defects Fixed in Service Pack 3 Defect MSG-11516 MSG-11473 MSG-11429 MSG-11236 MSG-11041 MSG-11038 MSG-10640 MSG-10300 MSG-10160 MSG-9988 MSG-10156 MSG-10148 MSG-9982 MSG-9976 MSG-9974 Description COS assignment is no longer default to the "Standard" selection when creating a new user but requires explicit selection by admin Generation error in the SMI when adding new ELA member to ELA list. SIP channel threads get blocked causing calls to ring busy into AAM Users hear silence when calling Caller Application and transfer to extension Introduce ability to configure the Global Catalog server(s) in SMI ERROR_SERIOUS when Detect and transfer to fax server Improvements in Userlist download process. Improvements in the MWIListener startup process. Calls integrating from pilot number into TUI from external numbers after upgrading to 6.2 postmaster mailbox is locked after 18 failed logins from the app servers Errors with 6.2 Port Usage template Cannot create mailboxes on AAM with exchange after customer installed SAN certificate Need better error handling for COS restricted outcalling Receiver's mailbox doesn't play warning prompt 'mailbox is full' in condition that available space is less than Voice Message Length (KB). Unable to create new users after COS(0) was deleted

MSG-9906 MSG-9823 MSG-9711 MSG-9707 MSG-9704 MSG-9700 MSG-9643 MSG-9626 MSG-9598 MSG-9596 MSG-9594 MSG-9592 MSG-9558 MSG-9527 MSG-9520 MSG-9509 MSG-9507 MSG-9386 MSG-9118 MSG-9066 MSG-8993 MSG-8595 Bad user experience happened with en-us language when the AA transfer is followed by an RNA call Only reach me to one destination when calling no answer--> leave message and press "2" to enter another subcriber. AAM send Notify email for read and unread voice messages when activating "Notify me email" function for an existed mailbox. CoS changes failed to push to TUI MWI fault tolerance works but incurs cumulative 60s delay for mwi requests when the first app server is down AAM Audio Branding doesn't work with [ko-kr] language when TUI type is "Audix" AIC performance: reuse IMAP folder objects for an open IMAP connection. COS page uses wrong label AAM, when faxing to an Exchange 2003 enviroment, is causing the number of named properties on customer s Exchange server to reach the quota limit Remove digit only validation for SMI Site Internal Message access number Notify Me page Is not shown when user COS has Email Notification set to "Yes, without recording" When customer hits clear all - on current alarms web screen - the messaging alarms do not clear As an admin, I want to be able to find the server role easily, through the contents of the logcollect Newly installed system with no subscribers, shows "Exception" every 2 min. Logging improvements to eliminate such messages. Time stamp was off by 1 hour when set to Buenos Aires, Georgetown time. Was fine before time change. Users are unable to activate/deactivate Personal Greeting from User Preferences. No login prompt notification when the user mailbox is full. "Error in MWISocket" when address of MWI server on appliance is not localhost User Direct logon to AAM get Chinese Prompt, enter wrong password, get "login incorrect" in Chinese prompt and "Press enter mailbox" in ENGLISH prompt. Reach me calls to/from external callers appending dial rules to caller ID AAM6.2 new install with exchange backend, logging improvements for better trouble shooting if there is any issue in user creation process. After 6.1SP2Patch3 callers hear generic system greeting (instead of personal greeting)

MSG-8593 MSG-8255 Transfers failing when no CallerID is passed to AAM AIC performance improvements Defects Fixed in Service Pack 2 Defect MSG-9662 MSG-9336 MSG-7478 MSG-9023 MSG-9007 MSG-9052 MSG-8896 MSG-8979 MSG-8601 MSG-8060 MSG-8353 MSG-8331 MSG-8241 MSG-7929 MSG-6963 Description On rare occasions during the nightly backup procedures on the Avaya Message Store, the directory information (ldap) was getting corrupted. To recover from the situation, the data had to be restored manually from the backup. Updated the global catalog search query to allow successful mailbox additions for subscribers that use the exchange backend. Audix TUI no longer allows cancel back to main menu using * at mailbox login. Updated Topology page in SMI refers to application cluster instead of Sites causing confusion Broadcast message deletion process is inconsistent as users were hearing the broadcast message even after deleting it. System stops delivering outbound messages when it found an originator with an apostrophe in it. On AAM systems networked with MM systems, when a user sends a voice message from AAM to a user on MM, the MM user can't reply this message via TUI. AAM does not support G729. If a system is configured to allow G729 into the AAM server then all ports will become fully occupied. This fix prevents the system from getting into this state in the event G729 packets reach the system due to an incorrect configuration. Allow exchange user creation even when Autodiscovery is off in the customer's exchange environment Cannot import.wav files over 3MB into caller app editor. Unable to address remote users by numeric address Corrects the issue where Castilian Spanish AA doesn t prompt user to say name of person that is being called. Log level updates should be dynamic. Occasionally after certain call scenarios, the ports were not being freed up correctly leading to no free channels on the application server. Allow attendant extension/mailbox length be equal to or greater than the site extension/mailbox length.

MSG-9378 MSG-9072 MSG-9043 MSG-8999 MSG-8967 MSG-8758 MSG-8709 MSG-8702 MSG-8627 MSG-8439 MSG-8401 MSG-8314 AAM system does not identify E164 style extension Messages not being delivered when using Option 1 if the HQ feature is enabled. When Arabic language is chosen, help link is opening English help Message Networking Interoperability - When AAM user send voice message to MM/CMM user, MM/CMM user can't reply this message by TUI phone When using AUDIX TUI to send voice-message to a PDL (Personal Distribution List) by saying listname, the Messaging system should understand / recognize that name When AAM COS data is retrieved via ProVision 'msgtextnotificationallowed' field is expected to have Yes or No only. AAM fails to parse an inbound call with empty Organization header. Cannot use PlayOnphone/Voice Reply/Voice forward/call sender with Polski Outlook Add-ins Localized prompt lists for TTS have been updated Optional Greeting cannot activate via User Preferences Updated Caller App template to avoid possible upgrade issues COS removal should be mirrored to backup storage server with Mutare MSG-8264 MSG-8258 Avaya Aura Messaging 6.2 limits the number of MS Exchange integrated mailboxes for which NotifyMe outcalls can be enabled to 6000. We also strongly recommend that the administrator configure the Class of Service to set NotifyMe outcalls to start no sooner than 5 mins after delivery of a voice message with at most one retry attempt, to prevent a slowdown in the notification outcalls. Improvements to Sync cache process to avoid errors during occasional provisioning data synchronization MSG-7991 Appropriate errors should be flagged when user attempts to install more than 16 language packs. MSG-8134 Update Maintenance log errors with accurate description MSG-7829 Enhancements to the Enhanced list administration are included. See the description below. Enhanced List Administration enhancements: Avaya Aura Messaging 6.2/Service Pack 2 introduces a new capability that provides System Administrators the ability to assign users administrative capabilities to specific Enhanced Lists. It permits offloading of ELA administrative activity to primes of the various lists, allowing them to

add/edit users as appropriate. This is performed directly within the Enhanced List Management tab using the Administer Administrators button. As a user is assigned to one or more lists, the new element Enhanced Lists appears within their User Preferences web interface, on the left-hand side of the page. From this tab, the user can selects lists they are assigned to, click the Edit button, and add/delete users similar to how they would their own Personal lists. For additional details, reference the Avaya Aura Messaging 6.2 online help, updated as part of this Service Pack 2 introduction Defects Fixed in Service Pack 1 Defect MSG-6440 MSG-6458 MSG-7328 MSG-7701 MSG-7551 Description The values of local and remote extension attributes are not in sync with Message Networking. The remote extensions are blank or appear to be random characters. If you change the time zone via CDOM, it will not become the default time zone for users unless CDOM is rebooted. If the login failure report contains a large number of entries (e.g., 20000), the browser may time out before it can display the report. Occasionally Reach Me calls could fail resulting in silence for the called party Improvements in channel cleanup and disconnect phase of a call. Installation instructions For the template installation/upgrade please use the official Avaya Aura Messaging guides. IMPORTANT: Please perform a complete system backup prior to applying this update. For more information, refer to the Backup and restore section of the Administering Avaya Aura Messaging guide. For new installations, please refer to the Implementing Avaya Aura Messaging and the Administering Avaya Aura Messaging guides for information on installing and configuring Avaya Aura Messaging. Applying the Service Pack Apply the Messaging updates using the method outlined below. For detailed instructions on how to apply a Messaging Service Pack, see the Applying software updates and the Service Pack installation sections in the Implementing Avaya Aura Messaging guide. NOTE: In a Messaging System that consists of more than one server role, upgrade the Storage role server first, then proceed to upgrade all Application role servers. To download:

1. Log on to the System Platform Web Console. Use the advanced administrator login and password. 2. Click Server Management > Patch Management > Download/Upload. 3. From the Choose Media list, select the medium to search for a patch. 4. From the Select Patches list, select the patch that you want to download. 5. Click Select. To install (continuing on CDOM): 1. Click Server Management > Patch Management > Manage. 2. On the Patch List page, click on the patch ID link to see the details. 3. On the Patch Detail page, click Install. 4. Wait until the system indicates that the patch is fully installed before continuing. This process can take up to 5 minutes or longer. Please see the official documentation for the instructions on determining that a section is up. Removing the Service Pack Removing this Service Pack will remove all post 6.2 updates from the system and revert it to a base 6.2 installation. NOTE: In a Messaging System that consists of more than one server role, downgrade all application role servers first, and then downgrade the Storage role server. To remove the Service Pack: 1. Log on to the Messaging System Management Interface (SMI). 2. Select Administration > Messaging > Utilities > Stop Messaging. 3. Log on to the System Platform Web Console. Use the advanced administrator login and password. 4. Click Server Management > Patch Management > Manage. 5. Under the msg section on the Patch List page, click on the patch ID link to see the details. 6. To uninstall the service pack click Remove 7. If you also desire to remove the source patch file, after the Remove is finished click Remove Patch File 8. After the Service Pack has been uninstalled start the Messaging Application using the Messaging SMI.

Known Issues Defect MSG-1664 MSG-2024 MSG-2100 MSG-2160 MSG-2461 MSG-2575 MSG-2692 MSG-2963 MSG-3053 MSG-3054 MSG-3095 MSG-3195 Description Spell mode (addressing a message by spelling the name using the telephone keypad) is available only in English. Avaya Voice Form isn't displayed for the first message for IMAP accounts Selecting General Page in User Preferences logs error "TimezoneMappings_en.xml not found when loading timezones" in aicweb.log. The error can be ignored. Occasionally, you may encounter errors when attempting to add a new user. The errors may say "Please enter a last name" or " Please enter a mailbox number". The workaround is to leave the webpage and return to it, or exit the browser. After upgrading from 6.0.x to 6.1, the newest versions of any previously installed Language Packs must be re-installed. If the language packs are not re-installed, the User Preferences for any user using that language pack is set back to the default of English (United States). Page selectors wrap causing minor display issue with more than 125 remote users. If you convert a single server to a storage-only server, any previously existing user data stored for the application server role will not be removed, leaving stale data that cannot be automatically removed. This does not affect operation of the messaging system, but does take up disk space. If you add more than 100 recipients to a message, it will not be delivered. If an application server is down when changes are made to the Sites page, the application server will not get the updates. The workaround is to re-save the data on the Sites page after the application server is up. Speech recognition is not available for Korean. Instead, US English speech recognition is being used. When creating sites, there are no checks to prevent the creation of multiple sites with the same name. Care should be taken to ensure the names are unique. Otherwise, it will lead to confusion when administering the sites. An attempt to create an Info mailbox with an existing mailbox number results in the generic message "Unable to Save Info Mailbox.", which does not indicate why it failed.

MSG-3196 MSG-3197 MSG-3241 MSG-3292 MSG-3314 MSG-3359 MSG-3372 MSG-3522 MSG-3524 MSG-3862 MSG-4075 MSG-4195 MSG-4422 After a failed attempt to create the Info mailbox, the system remembers the password that was provided. When the error causing the failed attempt is corrected but the password entered is the same, an error will still be presented stating password must be different. Please enter a different password. When a user accesses the Personal Lists page of User Preferences, logs will contain warnings of the form "Tried to retrieve a localized string for a component that has not yet been added to the page. This can sometimes lead to an invalid or no localized resource returned." These warnings can be ignored. After you delete a broadcast message, instead of hearing "deleted" confirmation, it goes straight to the main menu. However, the broadcast message is deleted. The "Add User by AD Lookup" feature does not enforce the policy setting for minimum and maximum password length. If you attempt to change your Mobile Phone or Pager numbers in User Preferences when one of the servers in the cluster is down, you will get an error "Unable to validate your Mobile Phone or Page number." If this occurs, you will need to wait until all the servers in the cluster are up and try again. Language packs must be installed on all application servers for a site. Otherwise, User Preferences may not show them as choices. If ReachMe calls to a number with call-forward-no-answer enabled, the caller will hear 15 to 20 seconds of silence. This is due to not supporting music on hold. The Russian language pack for the Aria TUI uses an incorrect translation for the phrase "Forward with introduction". Messages which transition from unread to read while the storage server is offline will revert to the unread state when the storage server goes online. Timezone mappings are incorrect when using Provision tool v2011.2 to add subscribers Red flag is marked for private and important message [WEB] Clicking Help link in top navigation menu of SMI give help for CM Exchange user can not Notify Me via phone when the Exchange server and Storage Server clocks are not synchronized Workaround: Please ensure that the Exchange server and the Storage Server clocks are kept synchronized using NTP

MSG-4568 MSG-4586 MSG-4606 MSG-4608 MSG-4620 MSG-5437 MSG-5438 MSG-6171 MSG-6245 Outlook form doesn't appear when opening message sent from MM user to AAM user SMI should enforce a value of 8 for the ELA COS Site Configuration Design: AAM allows the Site 2 to be created without Administering Site 1(Default Site). If 2 sites are configured AAM allows both the sites to have the same Pilot number(messaging Access Number). [Web UI] The language set on the User Preferences page opened from SMI session for the user changes the locale setting for SMI session After skipping the broadcast message the Aria TUI does not explicitly prompt for user preferences option 4. When a user sends a private-important message there is a slight delay of ~3s on the call during which the user hears percolation prompt. Occasionally end users may notice that voice prompts/recordings don't play smoothly Application server based dial out rules incorrectly add the national prefix for local numbers If a message on a Modular Messaging system is forwarded with comments to an Avaya Aura system, the recipient hears only the comments and not the original message MSG-6423 Voice messages sent from Avaya Aura Messaging to a Message Networking E- list to Modular Messaging are classified as e-mails, not voice-mails MSG-6458 MSG-6544 MSG-6810 MSG-6842 MSG-6946 Timezone changes made through System Platform do not take effect until CDOM is rebooted If the administrator blanks out the Automated Attendant pilot number and attempts to save the data, the system will just re-populate the field with the previous value instead of indicating an error message that the field cannot be blank. Prompting after Extended Absence Greeting could cause the caller to have an impression that they cannot leave a message, though in reality they can. One-X Speech is unable to access voicemail when the message store is Exchange During speech recognition, if there are multiple subscribers with similar names, the caller is not prompted for subscriber name disambiguation.

MSG-6978 MSG-7086 MSG-7134 MSG-7322 MSG-7789 MSG-7826 MSG-8000 MSG-8062 MSG-8095 MSG-8137 MSG-8299 When performing a backup, the administrator should not uncheck the option for the Messaging data set. Otherwise, the backup will contain part but not all of the system data. If a subscriber has multiple languages available to a caller, a fax call may not get detected due to a 20 second (20000 millisecond) fax timeout. The work-around is to increase the fax detection timeout parameter in SMI->System Parameters page to ~40 seconds. Caller Application Editor: In the Transfer to Extension field when a Remote Subscribers Mailbox number is entered, it causes MMC snap-in error During Auto-Attendant or Zero out transfer operations, if the Application service receives a busy, invalid or other error condition, then the call is dropped without proper notification to the caller. Bulk creation of a large number of Exchange users while the system is taking calls could impact the performance resulting in calls terminating due to timeouts. After scanning the maximum number (9) of optional greetings for Audix, the Audix TUI incorrectly advances to non existent greetings #10, 11, 12,.. when a user presses # (to advance to the next greeting) and then *4 (for help) Intermittently, following an upgrade, in a multi server Messaging system, the application server may not have the correct storage server (AxC) address, the Telephony Integration and/or the Cluster settings information may be missing. Workaround: Following the upgrade, please check the AxC address, the Telephony Integration and the Cluster settings. If any of these are incorrect or missing: - Please update them and, - Stop and Start Messaging. The Automated Attendant can only perform speech recognition based on the site default language. Callers hear generic system greeting instead of personal greeting, when the short extension length in the Sites page is configured to be the same as E.164 length Under heavy traffic and when there is a heavy use of PDLs in the system, occasionally, there could be some delays experienced when interacting with the TUI (Interoperability) MM users cannot forward message sent by an AAM user from a Restricted Outlook Client (ROC) or Outlook Thick Client (OTC)

MSG-8301 MSG-9765 MSG-9650 MSG-9545 (Interoperability) CallPilot users hear a warning message, that some contents of the multimedia message were not delivered properly, prior to listening to a message sent by an AAM user When a site is deleted the broadcast message pertaining to that site is not cleaned up. It could potentially be heard by the users in a newly created site. Hence when a site is being deleted, any broadcast messages in that site should also be deleted manually by the Administrator. In a multiple application servers in a cluster configuration, if a broadcast message is sent when one of the application server is offline, even after the application server comes back online the broadcast message will be not be available on that application server. This could lead to inconsistent caller experience. When an application server in a cluster is not reachable for certain duration, it could occasionally lead to inconsistent cached information between the application servers in the cluster. MSG-9914 In SMI User Management page, the Add user option does not work if the COS (0) is deleted. While workaround is available to rectify this, the general recommendation is to not delete default COSs.