VX820 Duet User Manual

VX820 Duet User Manual Date: 07/11/17 Version 0.0 Copyright Adyen B.V. 2017 Simon Carmiggeltstraat 6-50 1011 DJ Amsterdam The Netherlands www.adyen.com

Table of Contents 1 Legacy instructions for firmware version 11 - VX820 Duet 4 2 Prerequisites - VX820 Duet 4 1 Provided components 5 2 Getting started 5 3 Install the paper roll on the VX820 Duet 6 1 6 4 Use the Quick Info menu to view terminal information - VX820 Duet 6 1 6 3 Board the terminal - VX820 Duet 7 1 Before you begin 7 2 7 1 Board with the Adyen App 7 2 Board with the Adyen Customer Area 8 3 Board the terminal with the Adyen Platform in standalone mode 8 4 Board the terminal with custom integrations 8 4 Basic functionality - VX820 Duet 9 1 EMV (chip) transaction 9 1 9 2 Magnetic stripe transaction 10 1 10 3 Shift and end-of-day reports 10 1 10 4 Refund 11 1 Perform a refund 11 5 Use the Installer framework - VX820 Duet 11 1 Open the Installer menu 11

1 11 2 View, install and update releases 11 1 12 3 Delete packages and releases 12 1 12 6 Make special payments - VX820 Duet 12 6.1 12 7 Maintenance - VX820 Duet 13 7.1 Inspect device security - VX820 Duet 13 7.1 13 7.2 Replace paper on the VX820 Duet 13 7.1 14 8 Use the admin menu - VX820 Duet 15 8.1 15 8.2 Admin menu functions - VX820 Duet 15 8.1 Main menu 15 8.2 Network menu 16 8.3 Installer menu 17 8.4 Merchant menu 17 8.5 Totals menu 18 8.6 Transactions 18 9 VX820 Duet technical specifications 19 10 Troubleshooting and support VX820 Duet 20 10.1 In case of a malfunction 20 10.2 Request assistance 20

Here we describe how to set up, configure, and use the Verifone VX820 Duet payment device. VX820 Duet If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it failed to synchronise with the Adyen platform due to lack of an outgoing internet connection. Legacy instructions for firmware version 11 - VX820 Duet To download the PDF instructions VX820 firmware v. 11, click here. Prerequisites - VX820 Duet Verifone VX820 Duet Supported payment cards Page 4 2017 Adyen BV Confidential

Page 5 2017 Adyen BV Confidential Verifone VX820 Duet Supported payment cards Visa VPay Mastercard Maestro American Express Discover Diners club international UnionPay JCB Provided components VX820 payment terminal (PED) Duet (base station with built-in printer) Power supply Privacy shield Ethernet dongle 1 paper roll Getting started Set up your device correctly before you start using: Plug the power supply cable in. Connect the base to the power supply cable. Connect the Duet base to the Internet via the ETH port. Place the receipt paper roll in the Duet base. Perform a device security inspection.

Only connect a regular Ethernet cable to the ETH port. Using any other type of cable or another port (for example, the RS232 port) might severely damage the device. Although it is technically possible to use a serial connection between the POS and the PED, Adyen strongly recommends using Ethernet connectivity, due to its superior speed and performance with a number of Operating Systems. Install the paper roll on the VX820 Duet To insert the paper: 6. 7. 8. Lift the Duet's printer cover latch to open it, and then lift the cover. Remove any partial roll of paper in the printer tray. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past the glue residue. Hold the roll so that the paper feeds from the bottom of the roll. Drop the paper roll into the printer tray and close the latch. The thermal print-side of the paper will feed out facing the operator. Close the cover and tear off any excess paper. If the device prints blank receipts, insert the paper roll the other way around. Use the Quick Info menu to view terminal information - VX820 Duet Use the quick info menu to quickly view terminal information. Press and 5 at the same time. Page 6 2017 Adyen BV Confidential

The quick info menu opens and displays the: IP address Terminal ID Software version QR code with an encoded IP, MAC address, Network name, Store name, Merchant Account and Terminal ID. Board the terminal - VX820 Duet Before you begin Board the terminal only after successfully following the steps in Prerequisites - VX820 Duet. Board with the Adyen App 6. Press + 9 to open the admin menu. Enter the admin PIN code (If you don't know this code, contact the POS Support Team ). The terminal displays the admin menu. Press Network. Press Ethernet. Press TCP/IP settings to view and make a note of the terminal's IP address. Download and install the Adyen POS App from itunes or the Google Play Store. Board with an Android device Open the Adyen POS App. Enter your account details. These were provided in the registration email of your merchant account. If you do not have these, please email the POS Support Team. 6. 7. 8. Tap. Tap Payment device. The app will prompt to select between Bluetooth and WiFi connection. Enter the IP address of your terminal and tap Add Device. The Adyen POS App identifies the terminal, synchronizes with the Adyen platform, and verifies the terminal configuration. The terminal restarts. 9. Upon restart, the terminal is boarded and ready to use. Page 7 2017 Adyen BV Confidential

Board with an ios device Open the Adyen POS App on the mobile device. Tap the icon. 6. 7. 8. 9. Tap the ' +' at the top of the Payment device popup menu. Enter the device hostname or IP. The device will now be listed in the Payment device menu with the status "Not Boarded". Tap the name of the device. The device displays a message saying the device is not configured, with options to Cancel or Board device. Tap Board Device. The terminal begins boarding and restarts. Upon restart, the terminal is boarded and ready to be used. Board with the Adyen Customer Area 6. 7. 8. Log in to the Customer Area with your credentials. Open the Point-of-Sale menu. Search your terminal serial number in the Terminal Fleet Manager. Go to the Terminal Detail page. Assign the terminal to a merchant account by selecting a merchant code from the dropdown menu. Select a webservice user and assign the terminal. Enter the one-time password from the terminal detail page on the terminal to board the terminal. After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments. Board the terminal with the Adyen Platform in standalone mode Board the terminal using the Adyen POS App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen POS App or our integrations. Board the terminal with custom integrations To board the terminal with your own custom systems, review our Java Native Interface Integration, COM Extension for Windows integration, and C Library Integration guides. For mobile POS applications, see our Android guide. For integration support, contact the POS Support Team. Page 8 2017 Adyen BV Confidential

See Basic functionality - VX820 Duet for information on processing payments. Basic functionality - VX820 Duet If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it failed to synchronise with the Adyen platform due to lack of an outgoing internet connection. EMV (chip) transaction Initiate a transaction via your app. If the terminal is in standalone mode, use the select key in the middle of the directional pad to select Start on the screen. Enter the amount and then press. When the terminal is ready, insert the chip card into the terminal and allow it to read the card. When prompted, the customer enters a PIN on the terminal and presses. For CHIP & Sign, a signature prompt occurs instead of a PIN prompt. Compare (i) the name and (ii) the signature on the card with the shopper s ID. If they match, you can approve (1 additional receipt is printed) or decline (2 additional receipts are printed) the transaction on the device. Do NOT remove the card until prompted to do so or the transaction will be void. After the authorization is approved, the terminal displays Approved and the card may be removed. After each transaction, at least 2 receipts are printed: a. A merchant receipt b. A shopper receipt Page 9 2017 Adyen BV Confidential

Magnetic stripe transaction Initiate a transaction via your App or Cash Register. If the terminal is in standalone mode, press Start on the screen, enter the amount and then press the key. After the terminal is ready, swipe the magnetic stripe card through the reader on the right side of the terminal. Sign the transaction. After authorization approval, Approved message appears on the terminal signifying that the transaction is complete. After each transaction, at least 2 receipts are printed: a. b. A merchant receipt, and A shopper receipt. Shift and end-of-day reports The terminal can print a summary with an overview of the total amounts processed since the last reset. If you want to print a summary report periodically, reset the counters after printing the report. To print the day totals, do the following: Press + 9. Enter the admin PIN code. Press Totals. Press Print totals to print the day totals. After printing the day totals, press Reset totals to reset the counter. If you do not have your admin PIN code, email possupport@adyen.com Page 10 2017 Adyen BV Confidential

Refund A shopper may decide to return previously purchased goods, and you might want to start a refund transaction to pay back the corresponding amount to the shopper s card. For security reasons, Adyen enables refund functionality on a per-device basis. Moreover, you need to enter a password to perform a refund. Perform a refund To perform a refund, do the following: Press + 8. Enter the admin PIN code. Enter the amount to refund, then proceed like in a normal transaction. If you do not have your admin PIN code, email possupport@adyen.com Use the Installer framework - VX820 Duet The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases. The installer framework is available from firmware v. 1 Open the Installer menu Press + 9 to open the admin menu. Press 3 to open the Merchant menu. The installer menu is located under the admin menu from v. 15 onward. Scroll through the menu using the * key to scroll up and the # key to scroll down. Select Installer to open the installer menu. View, install and update releases Page 11 2017 Adyen BV Confidential

From the Installer menu, Press View Release to view the latest available release. This will show which packages the Installer will try to install when it runs. Press View Packages to view packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here. Press Update release.json to download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform. Press Run Installer to run the Installer immediately, rather than waiting until midnight. On restart, the device begins installing from the Installer framework. The PED will restart multiple times while it downloads and configures updated system files. Delete packages and releases Press Delete packages. This will delete all packages installed so all packages will be re-installed on the next run. Press 6. Delete single package. This will delete all packages installed so all packages will be re-installed on the next run. Press 7. Delete release to delete the release. This will remove the release pushed from the Customer Area and install a firmware default but will keep the terminal registered to your merchant account. Make special payments - VX820 Duet The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration. To enter the special payment functions menu, do the following: Press + 8. Enter the PIN code to unlock the device. If you do not know the code, contact the the specific PIN code for your device. to obtain Page 12 2017 Adyen BV Confidential

Review one or more of the following payment options, which are available depending on your configuration: a. b. Normal payment - Choose this option to access the payment screen, where you can enter an amount. Manual entry payment - Choose this option to access the payment screen. i. ii. After entering an amount, press. You are prompted to input the PAN, and then the card expiry date. The transaction then follows the normal flow. The special payment functions menu also includes the option to refund a payment. For more information, see Basic functionality - VX820 Duet. Maintenance - VX820 Duet Inspect device security - VX820 Duet Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data. Ensure that store staff: Verify the device looks like the pictures in this manual. Verify the Adyen logo or your company logo shows up after turning on the terminal. Do not use the device if it is damaged or covered with a sticker. Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. Do not install, replace, or return devices without verification. Are aware of suspicious behavior around devices (for example, attempts by unknown persons to unplug or open devices). Report suspicious behavior and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer). Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis. In case of any doubts, do not use the device and contact Adyen via the regular escalation channels. Replace paper on the VX820 Duet The VX820 Duet uses the following receipt paper: Page 13 2017 Adyen BV Confidential

57 mm x 47 mm x 12 mm thermal receipt paper It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to accept payments. Replacing paper is the your responsibility (Adyen does not sell paper). Lift the printer cover up. Lift the paper tray, and remove any partial roll of paper. Hold the roll so that the paper feeds from the bottom of the roll. Press the paper roll into the printer tray. 6. Pull the paper up past the glue residue on the paper roll. Close the paper roll cover by gently pressing on the cover until it clicks. Allow a small amount of paper past the glue residue to extend outside of the printer cover. 7. Tear the paper off against the serrated strip in the printer. Page 14 2017 Adyen BV Confidential

Use the admin menu - VX820 Duet To enter the terminal admin menu, press + 9. Enter the admin PIN code (If you don't know this code, contact the POS Support Team ). The terminal displays the admin menu. Admin menu functions - VX820 Duet Main menu Menu Option Description Totals Print and reset totals. Network View connection status, scan for networks and perform diagnostics. Installer Download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. Merchant Make maintenance calls, download, view and erase configurations. Restart Restart the terminal software. 6. Reboot Turn off/shut down the terminal. Page 15 2017 Adyen BV Confidential

Network menu Menu option Description Connection Status View the name and connection status of the network connection. Ethernet List ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address. Wifi View TCP/IP settings, WiFi settings, reset and reload WiFi connections. Wifi Switch to turn on or off WiFi. Networks Scan for networks and add networks manually. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings. Wifi reset Erase the WiFi settings and reboot the terminal Reload Wifi Reload the WiFi profile configured on the backend. Bluetooth View Bluetooth settings, scan and pair bluetooth devices, and set the terminal as discoverable to other devices. (VX690 only) Bluetooth Switch that allows you to turn on or off Bluetooth. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings. Base station Pair the terminal with a bluetooth base station. Scan /Discovery Scan for bluetooth devices or set the terminal as discoverable to bluetooth devices. GPRS View terminal GPRS settings for a connection to a mobile network. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings. GPRS settings View GPRS settings such as operator, Network, IMEI, signal, RSSI etc. Page 16 2017 Adyen BV Confidential

Menu option Description Diagnostics Perform diagnostic tests to test connection. Ping Ping a specific host with a specified packet length. Test PSP connection Perform a test to check connection to the PSP. Installer menu Menu Option Description View Release (Only available on standalone terminals) Generate a receipt showing the total processed amount per currency per card type. View Packages (Only available on standalone terminals) Reset the total amounts processed counter. Do not forget to reset totals after your shift. Update release Download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform. Run Installer Run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework. Delete packages Delete all packages installed so all packages will be re-installed on the next run. 6. Delete single package Delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation. 6. Delete release Remove the release pushed from the Customer Area and install a firmware default but will keep the terminal registered to your merchant account. Merchant menu Menu option Description Maintenance call Make a maintenance call to invoke terminal actions configured on the backend. Page 17 2017 Adyen BV Confidential

Menu option Description Download configuration Download a new merchant configuration. Do not execute this command unless instructed to do so by Adyen Support. View configuration Show the following information: Firmware version the terminal is running Merchant account the terminal is registered to Additional details. View settings View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode. View firmware View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed. View hardware View Terminal ID, Serial port, internal printer settings, and CIB version. Erase configuration Erase the configuration from the terminal. This requires re-boarding the terminal to your merchant account) Totals menu Menu Option Description Print totals (Only available on standalone terminals) Generate a receipt showing the total processed amount per currency per card type. Reset totals (Only available on standalone terminals) Reset the total amounts processed counter. Do not forget to reset totals after your shift. Transactions View a list of all transactions Page 18 2017 Adyen BV Confidential

VX820 Duet technical specifications Processor 400 MHz, ARM11 32-bit RISC Security SSL v.0, 3DES encryption, processor Master/Session and DUKPT key management; VeriShield file authentication; PCI PTS X approved Memory 160 MB (128 MB of Flash, 32 MB of Physical Length: 178 mm (7.01 in.); SDRAM) standard, width: 98 mm (86 in.); designed to support up to 500 MB height: 109 mm (3in.); optional weight: terminal 735 g (62 lbs.); micro SD flash memory card full shipping 1800 g (96 lbs.) Display 240x320 pixel color TFT (QVGA), supports up to 26 lines x 26 characters Environmental 0 to 50 C (32 to 122 F) operating temperature; 5% to 90% relative humidity, noncondensing Magnetic Triple track (tracks 1, 2, 3), high Voltage AC input 100-240 V AC, 50/60 Hz; card reader coercivity, bi-directional DC output 8.6-9.4 V DC, 0 Amp Primary ISO 7816, 8 V, 3 V, 5 V; synchronous Contactless Mastercard PayPass M/Chip, smart card and asynchronous cards; applications Mastercard PayPass MagStripe, EMV level 1 and 2 t ype approved Visa paywave MSD, Visa paywave qvsdc, Discover Zip, American Express ExpressPay, Pass-through access to ISO 14443-4 and MiFare card, for direct host terminal based application access, Secure SoftSAM, Hardware SAM card reader 3 Security Access Modules (SAMs) SAM optional NFC applications, support for ISO 18092 Peripheral ports USB host and RS-232 to support peripheral devices Telco and Ethernet ports to support communications Printer Integrated thermal printer with graphics capabilities, 18 lines per second, 24 or 32 columns, standard paper roll 58 mm (25 in.) x 25M, single ply Page 19 2017 Adyen BV Confidential

Modem Standard 56 kbps modem Bell 103 /212a, CCITT V.21/V.22/V.22bis/V.32/V.32bis (300 /1200/2400/9600/ 14400/36/56 and HC FastConnect for 1200 bps) Protocols Application selects between asynchronous protocols (Visa 1, Visa 2 and others), and synchronous protocols (including ISO 8583/ SDLC) Troubleshooting and support VX820 Duet In case of a malfunction Check our troubleshooting section for articles that may help you find a solution for the issue. Request assistance Contact the POS Support Team. Provide the following information: Merchant account PSP reference (if applicable) Terminal serial number Page 20 2017 Adyen BV Confidential