Avaya Product Comparison Small and Medium Enterprise Systems June 2012 Architecture / Models SingleServer;HybridIPPBX TheIPOffice500isasingleSME Communicationsplatformwith payasyou grow scalabilityandfeaturerichness Basic Edition basickeysystemcapabilitiesfor verysmallbusinesses Essential Edition the musthaves thatsmall businessesneedtoenhancetheircommunicationswithcustomersandcolleaguesand streamlinetheiroperations Advanced Edition designedforbusinesses wheresuperiorcustomerserviceand intelligenceandagentproductivityhelp toincreasesales Architecture and Capacity Preferred Edition forbusinessesthatusecommunicationstoestablishacompetitiveedge throughintelligentcallroutingandsophisticatedmessaging IPOfficeServerEditionisascalableLinuxbasedoptionformidsizeenterprisecustomers. ItprovidesUCapplicationsonaplatformthatis easytomanageandseamlesstoupgrade. Primary Server providescallcontrol,mobility, IMandpresence,andMessaging(VMPro& one-xportal),centralizedlicensinginasingle server Secondary Server sameasprimaryserver,but providesadditionalcapacityand/orresiliency Application Server optionalexternalserver forone-xportalwhenadditionalcapacityis needed Expansion System LinuxserverorIPOffice 500V2.TheIPOffice500V2canalsoact asalocalgateway AvayaAuraMEprovidesavirtualizedserver solutionformultipleavayaauraapplications: CommunicationManager(CM) SessionManager(SM) Presence SystemManager(SMGR) AES CommunicationManagerMessaging(CMM) CallCenterElite UtilityServices SystemPlatform AvayaAuraapplicationswithreducedhardware implementation,reducedinstalltime,easier administrationandmanagement. AvayaAuraMEsupportsaredundantserver configurationforfastreboothighavailability option AvayaAuraMEprovidesfeatureplatformfor: MobileCollaborationPack VideoCollaborationPack CollaborationPackforCS1000 Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 1
Capacity Essential, Preferred and Advanced Editions: Upto384userspersite Upto1,000usersacross32sites 148H.323,240digital,208analogtrunks (notsimultaneously) Basic Edition: Upto48users 20SIP,24digital,16analogtrunks(not simultaneously) Upto1,000usersatasinglesite - or - Upto1,000usersacrossmax32sites Upto250SIPtrunksperserver Upto125SIPtrunksperExpansionSystem TrunkswithIPOffice500V2 148H.323,240digital,208analogtrunks (notsimultaneously) Upto2,400users Upto2,000trunks,andfurtherscalability usingtheg430org450gateways Upto250G430orG450gateways Trunk types supported Messaging Nativesupportforanalog,H.323,SIP,BRI, E1/T1/PRI Embedded Voicemail 2to6ports Upto25hoursofmessagestorage Preferred Edition Voicemail Upto40ports Upto380hoursofmessagestorageonUCM ExternalmessagestoragelimitedbyHDD capacity SIPtrunksarenative Analog,H.323,BRI,E1/T1/PRIaresupported viaanipoffice500v2 Messaging and Unified Messaging Messaging with VM Pro Upto100portsonprimaryserver Upto100portsonthesecondaryserverfor resiliency Upto1,000hoursofmessagestorage SIP,analog,H.323,BRI,E1/T1/PRItrunksare supportedviaagateway CommunicationManagerMessaging:12-ports; standardwithenterpriseeditionandenterprise Core;optionalwithStandardedition(2,400 mailboxes) AvayaAura ModularMessagingavailableas anexternaloptionwithsophisticatedscalability,answeringandspeechcapabilities AvayaAura Messagingwithinherentvoice recognitionandspeechautoattendant;sophisticatedfeatures Fax Nolicensesrequired Nolicensesrequired Includedwithmessaginglicense Check all messages voice mail, e-mail and fax in one mailbox Standardvoicemailpresentationtoe-mail MailboxsynchronizationstandardwithOffice Worker,TeleworkerandPowerusersolutions Standardvoicemailpresentationtoe-mail MailboxsynchronizationstandardwithOffice WorkerandPowerusersolutions Standardvoicemailpresentationtoemail Standardfaxmessagingsupportsfaxesinsame mailboxasothermessages Third-partyfaxserversprovideaccesstofaxes inonemailbox Third-partyfaxserversprovideaccesstofaxes inonemailbox Browser-based voice mail access StandardwithPreferredorAdvancedEditions StandardforalluserswithOfficeWorkerand PowerUserenabled StandardwithAvayaAura ModularMessaging andavayaaura Messaging E-mail reading and reply StandardwithMobileWorkerorPowerUser solutions StandardwithPowerUsersolutions StandardwithAvayaAuraModularMessaging (requiresavayaone-x Speechifusing MicrosoftSpeechServerastheModular Messagingmessagestore) StandardwithAvayaAuraMessaging Speak commands to the automated attendant Notoffered Notoffered Yes StandardwithAvayaAuraMessaging Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 2
One-number Access StandardwithMobileWorkerandPowerUser solutions GraphicalUserInterfaceforspecifiedmobile devicestoenhancecommunications Logintophonesatanydeskwithpersonal features Applications StandardwithPowerUsersolutions GraphicalUserInterfaceforspecifiedmobile devicestoenhancecommunications Logintophonesatanydeskwithpersonal features EC500(Standard) GraphicalUserInterfaceforspecifiedmobile devicestoenhancecommunicationsthrough onelogintophonesatanydeskwithpersonal features Recording Server-basedprogrammablecallrecording recordagentcallsfortrainingorrecordsales callsforreplay;recordingandstoragetool included Standardrecordingintovoicemessaging Standardrecordingintovoicemessaging Sophisticatedrecording/storagesolutions availableviathird-party RequiresIPOfficePreferredorAdvanced Editionforcustomizablerecordingand AdvancedEditionforstorage Callrecordingintovoicemailrequires PreferredorAdvancedEdition Audio Conferencing Includes128-party(64-userspercall)conferencebridge RequiresIPOfficePreferredEditionfor Meet- Me Feature EssentialEditionsupportsamaximumof 64-parties Includes128channelspernode Upto4,096across32nodes 64-userspercallmeet-meconferencebridge forallusers Includes6-party Meet-Me conferencebridge Expandsto10,000-partieswithAvayaAura Conferencinghardwareandsoftware PC Call Management Avayaone-X PortalforIPOfficestandardwith OfficeWorkerandPowerUsersolutions Avayaone-X PortalforIPOfficestandardwith OfficeWorkerandPowerUsersolutions AvayaFlare CommunicatorforWindowsand ipadstandard Avayaone-X PortalforIPOfficestandardwith OfficeWorker,TeleworkerandPowerUsersolutions AvayaIPOfficeVideoSoftphonestandardwith TeleworkerandPowerUsersolutions AvayaFlareCommunicatorforWindowsand ipadstandardwithofficeworkerandpower User AvayaIPOfficeVideoSoftphonestandardwith PowerUsersolutions Avayaone-X Communicator(Enterprise Edition) Avayaone-X Attendant(Optional) AvayaIPOfficeReceptionist(upto4) AvayaIPOfficeReceptionist(upto10) Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 3
Detail Features While feature interactions may vary per platform, each platform offers common functionality including: Multiplecallsupport Answer/Hold/Unhold Dial/DialfromAddressBook CallerID ConferenceCreationandManagement AvayaFlareCommunicatorforWindowsandiPad Avaya one-x Portal for IP Office Browser-basedportal Callhistory Messagemanagement ProvidesaccesstoacorporateLDAPdirectory andpersonalcontactsforease-of-dialing InstantMessagingandPresencecapabilities standardwithofficeworker,teleworkerand PowerUsersolutions Telecommutermodeforfull-featuredhome workingrequirespoweruserorteleworker MobileTwinningadministration(requires MobileWorkerorPowerUsersolutions) Avaya one-x Portal for IP Office Browser-basedportal Callhistory Messagemanagement ProvidesaccesstoacorporateLDAPdirectory andpersonalcontactsforease-of-dialing InstantMessagingandPresencecapabilities standardwithofficeworkerandpoweruser solutions Telecommutermodeforfull-featuredhome workingrequirespoweruser MobileTwinningadministration(requiresPower Usersolutions) Avaya one-x Communicator Thick client Callhistory Messagemanagement ProvidesaccesstoacorporateLDAPdirectory andpersonalcontactsforease-of-dialing Instantmessaging Telecommuter/RoadWarrior/SharedAccess Modes Point-to-pointvideocalls Find-meFollow-meadministration Avaya IP Office Video Softphone Point-to-pointvideocallswithanother TeleworkerorPowerUseronsamenetwork Avaya IP Office Video Softphone Point-to-pointvideocallswithanotherPower Useronsamenetwork Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 4
Instant Messaging/Presence IMandPresencesupport sendinstantmessagestootherusers;viewuseravailability withinthesystem FederatedPresence Collaboration IMandPresencesupport sendinstantmessagestootherusers;viewuseravailability withinthesystem FederatedPresence IMandPresencesupport sendinstantmessagestootherusers;viewuseravailability withinthesystem FederatedPresence Video Point-to-pointHDvideoviaSoftphone Point-to-pointHDvideoviaSoftphone Point-to-point 6-PartyHDmultipointvideoviasoftphone 6-PartyHDmultipointvideoviasoftphone AvayaFlare Experience Avayaone-X Communicator Multi-point AvayaAura Conferencing(AAC) Requirements IM/PresencestandardwithOfficeWorker, TeleworkerorPowerUsersolution IM/PresencestandardwithOfficeWorkerand PowerUsersolutions Point-to-PointandmultipointHDvideostandardwithTeleworkerandPowerUsersolutions Point-to-PointandmultipointHDvideostandardwithPowerUsersolution IM/Presencestandard Point-to-pointvideostandard Multi-pointHDvideowithAACoptional Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 5
Analog Phones Digital Phones SupportsindustrystandardAnalogPhones Avaya6200/2500SeriesAnalogPhones Essential, Preferred and Advanced Edition: Avaya1400SeriesDigitalPhones Avaya5400SeriesDigitalPhones AvayaT3SeriesDigitalPhones Avaya4406D,4412D,4424DDigitalPhones AvayaM7000SeriesDigitalDeskphones (LegacySets,notavailablenew) AvayaT7000SeriesDigitalDeskphones Basic Edition: Avaya1400SeriesDigitalPhones AvayaETRPhones Phones Requires IP Office 500 V2 as a gateway SupportsindustrystandardAnalogPhones Avaya6200/2500SeriesAnalogPhones Requires IP Office 500 V2 as a gateway Avaya1400SeriesDigitalPhones Avaya5400SeriesDigitalPhones AvayaT3SeriesDigitalPhones Avaya4406D,4412D,4424DDigitalPhones AvayaM7000SeriesDigitalDeskphones (LegacySets,notavailablenew) AvayaT7000SeriesDigitalDeskphones SupportsindustrystandardAnalogPhones Avaya6200/2500/8100SeriesAnalogPhones (USonly) Requires G430 or G450 Gateway Avaya1400SeriesPhones Avaya2400SeriesPhones Avaya6400SeriesPhones Avaya8400SeriesPhones IP Phones Essential, Preferred and Advanced Editions: Avaya96x1SeriesIPPhones Avaya9620L,9620C,9630,9640,9640G, 9650&9650CIPphones Avaya5600SeriesIPPhones Avaya1600SeriesIPPhones AvayaT3SeriesIPPhones 3rd-partySIPendpoints Avaya4600SeriesIPPhones HeritageNortel1100and1200IPPhones(in SIPmode) Avaya96x1SeriesIPPhones Avaya9620L,9620C,9630,9640,9640G, 9650&9650CIPphones Avaya5600SeriesIPPhones Avaya1600SeriesIPPhones AvayaT3SeriesIPPhones 3rd-partySIPendpoints Avaya4600SeriesIPPhones HeritageNortel1100and1200IPPhones(in SIPmode) AvayaSIPtelephonywithAvayaAura SessionManager Avayaone-X Deskphone Avaya9600/96x1SeriesIPTelephones Avaya1600SeriesIPTelephones Avaya4600SeriesIPPhones CiscoSIPphones7940,7961and7912 Avaya1408and1416IPPhones HeritageNortel1100and1200IPPhones (insipmode) Software Phones AvayaFlare CommunicatorforWindows andipad AvayaFlare CommunicatorforWindows andipad AvayaFlare CommunicatorforWindows andipad Avayaone-X PortalforIPOffice Avayaone-X PortalforIPOffice AvayaFlare Experience AvayaIPOfficeVideoSoftphone AvayaIPOfficeVideoSoftphone Avayaone-X Mobile AvayaIPOfficeReceptionist AvayaIPOfficeReceptionist Avayaone-X Desktop Avayaone-X Speech Avayaone-X Communicator Avayaone-X Attendant Conference Phones AvayaB149/B159AnalogConferencePhones AvayaB179IPConferencePhone 3rd-partyendpoints AvayaB149/B159AnalogConferencePhones (requiresanipoffice500v2asagateway) AvayaB179IPConferencePhone AvayaB149/B159AnalogConferencePhones AvayaB179IPConferencePhone 3rdpartyendpoints Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 6
Mobility Options Essential, Preferred and Advanced Editions: Avaya3810DigitalWirelessPhone Avaya3616,3641,3645IPWirelessPhones Avaya3701/11IPDECTPhones Avaya3720/25DECTR4Phones Basic Edition: Avaya3920WirelessPhones ACDBuiltin Advanced Edition Server-basedCustomerCallReporter(CCR) ReportingToolwithstandardrealtimeandhistoricalreporting Callrecording Customermapprovidesgeospatialanalytics 3rd-partyoffersforMultimediaoptions Phones Avaya3616,3641,3645IPWirelessPhones Avaya3701/11IPDECTPhones Requires IP Office 500 V2 as a gateway Avaya3720/25DECTR4Phones Avaya3810DigitalWirelessPhone Contact Center ACDBuilt-in OptionaloptionsfromDevConnectpartnersare available Avaya3810DigitalWirelessPhone Avaya3606,3616,3641,3645IP WirelessPhones Avaya3701/11IPDECTPhones Avaya3720/25IPDECTR4Phones CallCenterElitebuilt-inwithstandardreal timereporting OptionalServer-basedAvayaAura Contact Centerwithoptionalrealtimeandhistorical reporting,voice,e-mail,fax,textorinstant messaginguniversalqueues;standardrealtime andhistoricalreporting Server-basedAvayaInteractionCenterwith WebChat,e-mailresponse,andWebCallback capabilities;optionalrealtimeandhistorical reporting Sophisticatedtoolstoenhanceallaspectsof ContactCenters # of Agents and Groups Upto150agentsand30supervisors VariesdependingonDevConnectsolution. Upto1,000agentsand3,000announcementswithBasicoffer Agent Monitoring and Training SilentAgentMonitoring VariesdependingonDevConnectsolution SilentAgentMonitoring AgentPerformancetools AgentPerformancetools Dashboard Self-Service CampaignManagerforbasiccallerformsfiller IVRformoresophisticatedcustomerinput CampaignManagerforbasiccallerformsfiller TTS CallFlows OptionalExperiencePortal Sophisticated IVRthatprovidestouchtone,Web-basedand Speech-enabledapplicationsforself-service Requirements CampaignManagerisstandardwithPreferred Edition CCRandIVRstandardwithAdvancedEdition CampaignManagerisincludedwithServer Edition CallCenterElitelicenses AvayaAuraContactCenterand/orExperience Portaloptional(server/licenseadd-on) RequiresaserverandCCRAgentand Supervisor licensing Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 7
Standards Transparency SIP,H.323,QSIG,ISDN-PRI,ISDN-BRI(euro); E1 H.323 Multi-site Networking Maximumof1,000users(systemwide) Maximumof32sites H.323 networking features: Absenttextmessage Anti-tromboning Busylampfield Callbackwhenfree Callpickup CallerID Campon Centralizedattendant Centralizedcalllog Centralizedvoicemail DistributedHuntGroups HotDeskingacrossnetwork Internalandcentraldirectory MessageWaitingIndication Paging Distributedvoicemail QSIG features: Calling&CalledName&Number CallHold CallSetup CallTransfer Networking SIP,H.323,QSIG,ISDN-PRI,ISDN-BRI(euro); E1 H.323 Multi-site Networking Maximumof1,000users(systemwide) Maximumof32sites H.323 networking features: Absenttextmessage Anti-tromboning Busylampfield Callbackwhenfree Callpickup CallerID Campon Centralizedattendant Centralizedcalllog Centralizedvoicemail DistributedHuntGroups HotDeskingacrossnetwork Internalandcentraldirectory MessageWaitingIndication Paging Distributedvoicemail QSIG features: Calling&CalledName&Number CallHold CallSetup CallTransfer QSIG;H.323,ISDN-PRI,ISDN-BRI;E1;DCS/ DCS+ Networking supports feature transparency for up to 250 remote sites when linked to the Avaya G430 or G450 Media Gateway H.323 DCS/DCS+ networking features: Anti-tromboning Automaticcallback Automatedcircuitassurance Busytrunkverification Callcoverage Callforwarding CallerID Callednameandnumber Calltransfer Callwaiting Centralizedvoicemail Conferencing Connectedcallnameandnumber Distinctiveringing Leavewordcalling Messagewaitingindication Priorityringing Uniformdialingplan QSIG features: CallerID Centralizedattendantservice(CAS)forupto 99nodes Centralizedvoicemail Uniformdialingplan Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 8
Administration interface Windows-basedsystemadministrationtool(All Editions) Web-basedsystemadministration(Basic Edition) System Administration Web-basedadministrationforServerEdition (systemfeatures). Launchexistingmanagementinterfacesforcall control,messaging,andone-xportal Web-basedadministration(SystemManager) standard Monitoring and alarming support Standardproactivemonitoringandalarming SystemStatusApplication(SSA) Standardproactivemonitoringandalarming SystemStatusApplication(SSA) SecureAccessLink(SAL) EndpointManagement Diagnostictooltomonitorandcheckthestatus ofipofficesystemslocallyorremotely Providesreal-timestatus,andhistoricreports Diagnostictooltomonitorandcheckthestatus ofipofficesystemslocallyorremotely Providesreal-timestatus,andhistoricreports NetworkRouting CentralLicensing Discovery&Inventory Logging&Alarming TrustManagement SingleSignOn RoleBasedAccessControl BulkImport/Export EnterpriseLightweightDirectoryAccess Protocol(LDAP)Synchronization CommonUserProvisioning CommonConsole Backup and restore system programming Automaticdailybackups ConfigurationiscopiedtotheSDcard onceaday Automaticdailybackups Automaticdailybackups Standardback-upcanbedoneviaFTP oremail MessagingbackupcanbedoneviaFTP Multi-site administration Standardsystemadministrationtool enablesmanagementofupto32systems (simultaneously)and2,500ipoffice systems(individually) Web-basedadministrationforServerEdition (systemfeatures) SystemManagerStandard(upto250remote sites) Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 9
Call Accounting Built-inSMDR Optionalthird-partyCallAccounting Miscellaneous Built-inSMDR Optionalthird-partyCallAccounting Built-inSMDR Optionalthird-partyCallAccounting CTI support IntegralTAPIserverwithinCTILink IntegralTAPIserverwithinCTILink ApplicationEnablementServicesbuilt-in OptionalCTIPro(Essential,Preferredand AdvancedEditionsonly) OptionalCTIPro IntegrationtoIBMSameTime,Microsoft OCS/Lync IntegrationviaTSAPI/JTAPItomultipleother reportingandcontactmanagementapplications MultipleSIPintegrationswithpartnerproducts AvayaAgileCommunicationEnvironment (ACE)optional Failover Basedontheresiliencyoftheexistingmultisitenetwork.Allsoftwarebased Basedontheresiliencyoftheexistingmultisitenetwork.Allsoftwarebased FastRebootHighAvailabilitycoveringthefull applicationserveroptional Distributed,resilientVoicemail Forsinglesites,aduplicatesystemcanbe addedtoprovidefullredundancy Asimplecheckboxatinstallationallows designationofwhichsitebacksupthe otherintheeventofanoutage noadditional serverrequired Distributed,resilientVoicemail Forsinglesites,aduplicateservercanbe addedtoprovidefullredundancyofupto 1,000userszzzz Asimplecheckboxatinstallationallowsdesignationofwhichsitebacksuptheotherinthe eventofanoutage RAIDonharddrivesandsoftwareRAM failover. Localsurvivableprocessor(LSP)forTelephony inremotesites Tenant Service Notsupported Notsupported Supportsupto100businessesinonesystem 2012 Avaya Inc. All Rights Reserved. All trademarks identified by,, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. 06/12 Avaya Inc. Proprietary Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 10