CAS8490 Delivering Recovery as a Service (RaaS) November 2014

CAS8490 Delivering Recovery as a Service (RaaS) November 2014 Gary Ardito Chief Architect Cloud Service Provider Solutions Jo De Baer Product Management

Agenda The opportunity for Recovery as a Service PlateSpin Protect and PlateSpin Forge What s new? RaaS with Protect 11.1 & demo 2

The Opportunity for RaaS

Why Downtime Matters $10,000 $3.5 Million The Hourly Cost of Downtime Source: Winter 2014, The State of IT Resilience and Preparedness - Forrester 4

The RaaS Momentum Recovery as a Service (RaaS) is gaining wider use, mostly among small and midsize organizations with fewer than 250 virtual machines (VMs).* Almost one in four enterprises say that improving BC/DR is a critical priority for the next year, and this group is also more likely to use outsourced DR services.** *Source: March 2014, Assessing the Top Use Cases and Provider Types for Cloud-Based Disaster Recovery - Gartner **Source: Q1 2014, The Forrester Wave Traditional Disaster Recovery Service Providers - Forrester 5

Gartner s RaaS Provider Classification Cloud backup vendors (e.g. Axcient, Datto, Quorum) or their channel partners (e.g. Plan B) Cloud IaaS vendors also offering RaaS (e.g. AWS, Bluelock, VMware vcloud Hybrid Services) Hosting services offering RaaS (e.g. CSC, Rackspace, Hosting (formerly Hosting.com)) Traditional DR service vendors offering RaaS (e.g. HP Managed Services, IBM Business Continuity, Sunguard Availability Services) Telco and communication services providers offering RaaS (e.g. Verizon/Terremark, CenturyLink/Savvis) 6 *Source: March 2014, Assessing the Top Use Cases and Provider Types for Cloud-Based Disaster Recovery - Gartner

How Gartner Evaluates RaaS Providers Physical and virtual system protection and recovery DR testing and DR declaration support Manageability (incl. monitoring, reporting and networking options) Pricing and pricing policies (incl. pricing simplicity) Resiliency (including multisite capabilities, backups and the vendor s own DR maturity) Security and compliance (incl. data privacy measures and standards conformance) Value-added services (such as DR test assistance) 7 *Source: March 2014, Assessing the Top Use Cases and Provider Types for Cloud-Based Disaster Recovery - Gartner

Heterogeneity and Self-Service Two areas of particular interest to organizations evaluating RaaS vendors are: 1. The ability of the RaaS vendor to support physical servers (few organizations have attained 100% server virtualization) 2. The service offerings that make the RaaS solution a self-service-oriented solution or (at the other end of the scale) highly assisted or managed by the RaaS vendor services 8 *Source: March 2014, Assessing the Top Use Cases and Provider Types for Cloud-Based Disaster Recovery - Gartner

Define Your Objectives Recovery Time Objective (RTO) Time between declaration and service availability Time to restore services to useable state Recovery Point Objective (RPO) Data in system lost at disaster time Amount of data entered since last backup Test Time Objective (TTO) Time required to test recovery plans Resources used for testing 9

PlateSpin Protect and PlateSpin Forge

Data Backup Focus is on protecting data Tape backup Imaging Poor performance Slow RTO, RPO (days) Hidden costs How do we get the data back in to a useable state? How long to rebuild server? 11

Duplicated Infrastructure Focus is on protecting application Clustering Like-for-like infrastructure Performance, but at what price? Near-zero RTO, RPO High cost Duplicate infrastructure Management complexity 12

Bridging The Gap? Duplication Fast RTO and RPO Duplicate resources Costly and complex Backup Slow RTO and RPO Over commitment of recovery resources 13

Update Your DR With Virtualization One virtual server host can protect several servers in production Eliminate the multi-platform problem Simplify testing as virtual machines can be isolated 14

Consolidated Recovery Virtual production servers Physical production servers Replicate workload into an offline virtual machine One-click failover One-click test restore Flexible failback Virtual recovery hosts Physical production servers 15

PlateSpin: Cost Effective Performance Availability % Downtime per Year Downtime per Month Typical RTO/RPO Solution Cost 90 one nine 95 36.5 days 18.25 days 72 hours 36 hours 12 24 hours 99 two nines 99.9 three nines 3.65 days 8.76 hours 7.2 hours 43.8 minutes 15 60 minutes 99.99 four nines 99.999 five nines 52.56 minutes 5.26 minutes 4.32 minutes 25.9 seconds <5 minutes 16

PlateSpin Forge vs. PlateSpin Protect PlateSpin Forge All-in-one DR hardware appliance No virtual infrastructure required; no expertise needed in virtualization PlateSpin Protect Sophisticated software DR solution Leverages capacity in existing VMware virtual infrastructure 17

PlateSpin Replication Dynamics Recovery workload runs on virtual infrastructure Failback to dissimilar hardware Failback with sync to repaired hardware Virtual recovery (remote site) Internal web server New web server 18

Advantages of PlateSpin Technology Same processes for physical and virtual workloads Protects Windows and Linux One-click fail-over & flexible fail-back, even to different hardware Easy one-click testing in a sandboxed environment Fast, reliable and secure replication File based Block based without driver Block based with driver 19

PlateSpin Dashboard 20

PlateSpin Replication Wizard 21

PlateSpin Compliance Reporting 22

Competition PlateSpin Protect Double-Take Availability: no scheduling, big performance impact on source server and network Veeam: virtual only Acronis TrueImage: imaging/backup solution vs. warm DR, no Linux support VMware SRM: VMware virtual only Zenith Infotech: complex solution for Service Providers PlateSpin Forge Barracuda: image/file based backup, longer RTO Quorum onq: only 3 years hardware warranty vs. 5 for Forge 23

What s New?

What s New in PlateSpin Protect? Current version: Protect 11.0.1 VMware Site Recovery Manager integration Protect ALL you systems with SRM, not just your VMware virtual machines Windows cluster support 2003 R2 and 2008 R2 UEFI & GPT support for Windows workloads Support for new VMware, Windows, and SLES versions Bug fixes and stability improvements 25

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PlateSpin Forge 700 More than 20 TB of available built-in storage (RAID 6) 128 GB RAM (8 * 16 GB) Dual 8-core hyper-threaded CPUs Comes with Recon Project license (3000 server days) 100 workloads maximum Runs the latest Forge 11 software Available in 3 SKUs: Forge 710: box + 10 workloads Forge 725: box + 25 workloads Forge 740: box + 40 workloads 5-workload enhancement pack available 29

RAID 6 in stead of RAID 5 (Forge 500) Large stripe using 64KB stripe element size 4TB 4TB 4TB 4TB 4TB 4TB 4TB 4TB 2 parity disks - Raid 6 is recommended for arrays with disks that are 2TB or larger in size - Any 2 disks can fail very safe 30

PlateSpin Forge 11 New software platform (Appliance 3): vsphere 5.5 Update 1 Microsoft Windows 2012 R2 management VM Microsoft SQL Server 2014 Standard Edition database Support for Windows Server 2012, 2012 R2 & Windows 8.1 Support for Microsoft 2008 R2 / 2003 R2 clustering vsphere 5.5 enables support for 2TB (or larger) disks for Windows UEFI workloads using GPT Bug fixes and stability improvements 31

PlateSpin Forge 11 Upgrade Matrix I m a customer on version Forge 3.0/3.0.1 (Appliance v1) Forge 3.1/3.3/3.4 (Appliance v2) Forge 4 (Appliance v2) Forge 11 (Appliance v3) I can upgrade to... Forge 3.0.2 Appliance ver. 1 Dell 1950 Forge 4.0 Appliance ver. 1 Dell 2950 Forge 4.0 Appliance ver. 2 Dell 2950 Forge 11 Appliance ver. 3 Dell 610, 620, 710, 720 Forge 11.0 Appliance ver. 3 Dell 610, 620, 710, 720 By performing these steps: - Upgrade Forge software to Forge 3.0.2 using the Forge setup EXE (PlateSpinForgeSetup-3.0.2.2497.exe) - Upgrade Forge Software to Forge 4 using the Forge setup EXE (PlateSpinForgeSetup-4.0.0.1229.exe) - Upgrade Forge Software to Forge 4 using the Forge setup EXE (PlateSpinForgeSetup-4.0.0.1229.exe) - Upgrade Forge Software to Forge 4 using the Forge setup EXE (PlateSpinForgeSetup-4.0.0.1229.exe) - Use Forge Appliance 3 Upgrade Kit v11.0 to backup (using Forge 11.0 Backup mechanism) - Use Forge Appliance 3 Upgrade Kit v11.0 to restore (using Forge 11.0 Restore mechanism) - Use Forge Appliance 3 Upgrade Kit v11.0 to backup (using Forge 11.0 Backup mechanism) - Use Forge Appliance 3 Upgrade Kit v11.0 to backup (using Forge 11.0 Restore mechanism) N/A - Be satisfied knowing that you are protected with the latest PlateSpin software 32

RaaS With Protect 11.1

Protect 11.1 IP address pinning Linux EUFI/GPT support Ability to change the snapshot directory Ability to change IP address of Protect container Support for vsphere 5.1u2 & 5.5u2 RaaS related enhancements: Credential based segregation of Networks and Data Stores White labeling Adjustable MTU (for VPN based replication) Report for scheduled resource allocation (billing) Seeding based replication 34

Segregated Architecture Customer A Level 2 bridge VPN Protect Server Admin Security Group dswitch A dswitch B VLANs Security Group Credential A ESX ESX ESX Customer B Customer Protect Server Admin Security Group Security Group Service Provider A Credential B B 35

Rebranding Example 36

Demo

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