Cisco Collaboration Mid-Market architecture with BE6K and BE7K

Cisco Collaboration Mid-Market architecture with BE6K and BE7K Simple. Affordable. Scalable. Radoslav Tsochev Systems Engineer rtsochev@cisco.com C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 1

Complete End-to-end collaboration capabilities for all users Affordable Right-priced, right-sized packaged design Simple Ready-to-activate, easy to deploy, manage, and use Collaboration Your Way Delivering Better Together Communications and Collaboration Services for All users Interoperable Third-party applications and devices supported Scalable Built-in ability to grow and change with the business Highly-Available Redundancy for business continuity and peace of mind C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 3

Medium Density (MD) Server: up to 4 UC applications + 1 Management application, 1000 users, 1200 devices High Density (HD) Server: up to 8 UC applications + 1 Management application, 1000 users, 2500 devices Cisco ISR G2 routers for PSTN and SIP gateways, SRST and distributed conferencing C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 5

Jan 2014 New Jan 2014 New Call Control CUCM Voicemail Unity Connection IM & Presence Conductor Paging Contact Center CCX Emergency Responder CER Cisco Expressway Provisioning PCP 1000 Users 1000 VM/UM Users 1000 IM&P Users 30 MCUs 50 Users / Group 100 Agents 1000 Phones 100 sessions All Devices Cisco Unified Communications Virtualization Hypervisor C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 6

Central Site Centralized Deployment Model Branch 1 Capacity 1,000 users 1,200 or 2500 endpoints 100 CC agents Redundancy Two BE6K nodes may be deployed for redundancy/high availability Branch routers with SRST Sites Up to 50 total sites (central site and up to 49 branch/remote sites ISR router IP WAN PSTN. Branch 49 ISR Router with SRST C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 7

Business Edition is designed with redundancy and high availability in mind High availability is accomplished with the underlying clustering mechanism that is present in most Cisco UC applications Zero cost for HA Geographically separated HA License C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 8

Cisco Unified Communications Manager On Premises Voice Video Security Presence Mobility Session Hybrid Management Cloud Industry-leading, feature-rich IP Communications solution Enterprise class Telephony features Native Video & Mobility Integrated IM & Presence services Extensive protocol support for network and device interoperability C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 10

Native Call Queuing New Attendant Console Contact Center Express Native call queues in CUCM Personalized greeting and waiting announcements Agent login/logoff in the queues Reporting in the CDR Customer call is answered by an attendant who directs the call with the help of a desktop GUI Client-server application Web based server less attendant console New Full featured, multichannel contact center Voice Email Webchat Integrated IVR Sophisticated reporting C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 11

WIRED WIRELESS Work effectively, wired or wireless Single business number reach, single voice mailbox Desktop and cell phone pickup Seamlessly move calls between mobile devices and desktop phones Mobile collaboration Extension mobility IP phone VPN clients for remote workers C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 12

Basic Paging No Cost Point to Point and Group Live Audio Paging to / from Cisco Unified IP Phones Unlimited groups / zones of endpoints as configured by administration Maximum of 50 endpoint devices per group Paging between sites supported (Multicast on WAN is required) Advanced Emergency Notification Optional, Licensed Pre-recorded / scheduled broadcasts (e.g., school bells / work shifts) Notification to Cisco Jabber IM Notification to Social Media (critical for Higher Education) Communication with mobile / remote users Triggered notification to / from other systems; M2M input / output (panic buttons, door locks, lights, etc.) Integration to existing, overhead paging systems Text / audio to Cisco Unified IP Phones, other endpoints Broadcasts to IP speakers 911 / emergency calls C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 13

Cisco Jabber One-one One-to-few Real-time All-in-one UC Application Presence and IM Voice, video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 14

Jan 2014 Core collaboration inside and outside the organization Collaboration Services Inside firewall DMZ (Intranet) Expressway UCM Jabber @ work Expressway C Expressway E Outside firewall Internet Jabber @ the café Jabber @ Home Jabber @ SFO, LHR or PVG Automatic location discovery Authentication, Provisioning, and Configuration via Unified CM Support for service delivery of on premise and Cloud combined Device / OS agnostic architecture C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 15

Customer Network DMZ Public Network UCM Internet Expressway C Firewall Expressway E Firewall User B User A Expressway E is the traversal server installed in DMZ; Expressway C is the traversal client installed inside the enterprise network Expressway C connects via the firewall to a specific port on Expressway E with secure login credentials Once the connection has been established, Expressway C sends keep-alive packets to Expressway E When Expressway E receives an incoming call, it issues an incoming call request to Expressway C Expressway C then initiates connection through CUCM to the endpoint The call is established and media traverses the firewall securely C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 16

Jabber clients for iphone /ipad, MAC, Windows, Android B2B video calls Lync 2013 Interoperability DX650 and future DXs Jabber Guest All Cisco video endpoints with TC software Zero cost Reach Media license C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 17

PSTN gateway IP-IP gateway VPN concentrator PVDM resources PSTN BE 6000 MD Optional Internet IP Phone Unified CM Prime IM&Presence UC App UC App VPN connection Jabber Support for: Base Telephony features IM&Presence services Ad-hoc audio conferencing 2 - UC Applications (UCCX, Attendant Console and VoiceMail) Simplified provisioning Architecture: Unified CM for endpoint registrations and call control IM&Presence server for multiplatform Jabber clients Support for multiple UC applications VPN for remote workers PVDM3 for ad-hoc voice conferencing Provisioning via Prime Collaboration Provisioning IP Phone C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 19

BE 6000 MD Optional Internet EX, MX, SX, C IP series Phone EX, MX, SX, C series Unified CM Prime UC App Exp C Exp E B2B Connectivity Support for: ISDN H.320 Point-to-point video Multipoint video (EX, SX, C series Multisite) Collaboration Edge Home office remote workers Business-to-business H.323 and third party interoperability Simplified provisioning GK H.323 Endpoints Architecture: Unified CM for endpoint registrations and call control Multisite used for conferencing Expressway Core for NAT traversal client and trunk support for H.323 and Lync Expressway Edge for NAT traversal server, B2B calls and remote mobile pass-through support H.320 gateway for legacy H.320 Provisioning via Prime Collaboration Provisioning C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 20

May 2014 BE 6000 MD vts Internet EX, MX, SX, C IP series Phone EX, MX, SX, C series Unified CM Prime Conductor Exp C Exp E B2B Connectivity ISDN Support for: H.320 Point-to-point video Multipoint video Ad-hoc and Rendezvous Collaboration Edge Home office remote workers Business-to-business H.323 and third party interoperability Simplified Provisioning Architecture: Unified CM for endpoint registrations and call control Conductor for conference management, vts for conferencing Expressway Core for NAT traversal client and trunk support for and Lync Expressway Edge for NAT traversal server, B2B calls and remote mobile pass-through support H.320 gateway for legacy H.320 C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 21

PSTN gateway VPN concentrator PVDM resources PSTN IP Phone IP Phone vts VPN connection Jabber BE 6000 HD Optional Internet EX, MX, SX, C series EX, MX, SX, C series Unified CM Prime CUC IM&P UC App UC App Cond Exp C Exp E Support for: ISDN Base Telephony features H.320 Voicemail and unified messaging Scheduled audio and web conferencing 2 UC Application (CER, Attendant Console or UCCX) Point-to-point video Multipoint video (Conductor and vts) Ad-hoc and Rendezvous Collaboration Edge Home office remote workers Business-to-business H.323 and third party interoperability Simplified provisioning Architecture: B2B Connectivity Unified CM for endpoint registrations, IM&P and call control Unity Connection for voice mail and unified messaging PVDM3 for ad-hoc voice conferencing Conductor for conference management, vts for conferencing Expressway Core for NAT traversal client and trunk support Lync Expressway Edge for NAT traversal server,b2b calls and remote mobile pass-through support Provisioning via Prime Collaboration Provisioning C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 22

Basic Communication 3900 Series New! General Communication Cisco IP Phone 7800 Series Advanced Communication 7900 Series Advanced Professional Media 8800 & 8900 Series Advanced Collaborative Media 9900 & DX600 Series New! EX, MX, SX10, SX80 MX700, MX800 Series Cisco Jabber on Any Device C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 25

New Collaboration Room Portfolio MX200 G2 42 MX300 G2 55 MX700 55 MX800 70 TX9000 65 Quiet Room Small Room Medium Room Large Room Training/ Board Room/ Immersive Room SpeakerTrack SX10 SX20 SX80 2014 Cisco and/or its affiliates. All rights reserved. 26

All-in-One TelePresence Solution Simple plug and play with installation in 10 minutes or less Ideal for small huddle or team spaces Business quality experience at the cost of a PC for scale Supports any industry standard screen Powered over Ethernet Cisco SX10 QuickSet Cost-effective, Scalable Video 2014 Cisco and/or its affiliates. All rights reserved. 27

General Business Communications Voice-Focused Solution Ideal for Light to Highly Active Voice Users High-Quality Wideband Audio Backlit graphical grayscale displays Integrated full duplex speakerphone Integrated two port switch Cisco IP Phone 7800 Series Cisco IP Phone 7841 (4-line) PoE Energy Efficient IPv6 support Cisco IP Phone 7821 (2-line) Cisco IP Phone 7861 (16-line) 2014 Cisco and/or its affiliates. All rights reserved. 28

User Management & Authentication Instant Messaging, Group Chat Rich Presence Contact Search Enterprise Call Control Business Video Web/Desktop Collaboration Conferencing Medianet (MSI) Remote Access App Integration (MS Office) Visual Voicemail C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 29

Third-party applications approved by Cisco are supported on both Business Edition 6000 server models Three third-party applications/ VMs per host Six third-party applications per deployment C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 30

Provisioning and Day-2 with Cisco Prime Collaboration End-user Self-care and Self Provisioning Factory configured HW Preloaded SW Cisco Unified Configurator for Collaboration C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 32

Empower Users to Provision Their Own Phone: As Easy as UCM 10.0 Jan 2014 Less Work + Higher Efficiency Zero Touch to add user once set up Instant service enablement for user Voice or text user interfaces Multiple languages support Admin/Partner: Set Templates &Sync Users from corporate directory User/Partner: Plugs in phone or installs Jabber User: Dial Self-Provisioning IVR. Enter the DN. Done! Start Collaborate! C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 33

Valid till July 2014 Collaboration Breakaway PLUS Promotion Competitive PBX Displacements Installed-base Upgrades (Drive to Collaboration) Midmarket Collaboration Promotion Attractive discount for every new BE6K Discount applies also to IP Phones, UC Gateways and selected video terminals Video Collaboration and Reach Promotion Accelerate Video Adoption Cisco Video Velocity Starter Kit Cisco EX Series Endpoints Video Velocity Starter Kit 5 Rich Media Sessions for Expressway C and E with virtual Telepresence Server for multiparty conference with 6 HD calls Cisco EX Series Endpoints very attractive discount for EX 90 and EX60 personal video endpoints C97-728752-01 2013 Cisco and/or its affiliates. All rights reserved. 35