Cisco Mobile Pilot. Colin Seward - MCOE April 11 th PDF Free Download

Productivity Gains from Internet Business Solutions (FY2001) Internet Business Solutions Customer Care Productivity Gains $827 million Workforce Optimization $551 million Supply Chain Management $284 million E-Learning $42 million Total Productivity Gains $1,704 million 2001, Cisco Systems, Inc. All rights reserved. 2

Workforce Optimisation at Cisco Directory CiscoCast Employee Connection Executive Information System IP TV FAST Start VoD Training Travel & Expense End-to-End Staffing Technical Support Benefits Enrollment Corporate Procurement 2001, Cisco Systems, Inc. All rights reserved. 3

Scope User Type Business + IT # of users 20 + 20 + 18 Groups Mobile Sales Team, Channel Sales, ESMB Funding Client Funded Model Geography UK Channels Wireless PDA, WAP phone, SMS, Speech recognition Applications esales, elearning, CiscoCast, Exchange 2K, Directory etc Technology WML, SMS, HTML etc Vendors Target is to be brand/vendor agnostic as far as possible PDA Compaq ipaq 3660 (PocketPC) and ipaq 3700 (Pocket PC2002) WAP phone Motorola T260 GPRS phone and Ericsson R520 Carrier BT Cellnet Support Client Services - best effort basis plus GSTS helpdesk 2001, Cisco Systems, Inc. All rights reserved. 4

Phases Phase 1 2 3 4 5 6 7 Description Companion Device Simple Client Mobile Client Full Client Expand Pilot Alerts Voice Services Summary PocketPC - synchronise with laptop / desktop PocketPC - access network via aironet or cable PocketPC - access network via GPRS with VPN GPRS WAP Phone access via IOS WAP g/w Laptop using GPRS phone as a modem Pocket PC - access to more network resources PocketPC & WAP - Increase in number of apps, users and geographies. SMS - Push technology VoiceXML - assessment of platform requirement 2001, Cisco Systems, Inc. All rights reserved. 5

Wireless/Mobile Stack Offline / Synchronization Device Session Network Personalization Application Development Integration User Profile Session management, cookies, caching etc WAP Gateway, VoiceXML Gateway, SMS Gateway, Alerts, etc Personalization, profiles, globalization etc Existing Applications, New apps IDEs, Mark-up tools, transcoders, Style Sheet creators etc...... ERP PIM CRM WEB etc End to End Security Partners Support 2001, Cisco Systems, Inc. All rights reserved. 6

High-level wireless network architecture Corporate intranet Intermediate network AP 350 End-to-end secure tunnel Mobile device Termination point Authentication services Application services 2001, Cisco Systems, Inc. All rights reserved. 7

VPN over GPRS - Current VPN over GPRS - current set-up via BT Cellnet CISCO corporate network BT Cellnet GPRS A VPN - pilot A OTP DHCP B AAA OTP B VPN - production IPSec tunnel GPRS phone Leased Line VPN concentrator: - vpn-pilot for handset - vpn-prod for laptop Corporate applications (mail, calendar, etc) VPN client: - A: Certicom (ipaq) - B : Cisco (laptop) GPRS provider with connection to Internet Corporate firewall is bypassed Production AAA server for OTP authentication 2001, Cisco Systems, Inc. All rights reserved. 8

VPN over GPRS - Proposed GPRS provider CISCO corporate network OTP A DHCP A B AAA OTP B IPSec tunnel Internet VPN client: - A: Certicom (ipaq) - B: Cisco (laptop) GPRS handset GPRS provider with connection to Internet ISP Internet access Corporate firewall: allow IPSec/IKE VPN concentrators for PDA/notebook AAA server for OTP authentication Corporate services (mail, calendar, etc) 2001, Cisco Systems, Inc. All rights reserved. 9

WAP over GPRS - Current WAP over GPRS - current set-up with BT Cellnet CISCO corporate network BT Cellnet GPRS DHCP OTP AAA 10.49.253.0/24 10.49.253.0/24 WAP gateway WML HTML OTP WTLS GPRS provider with connection to Internet Cisco-routable address Corporate firewall is bypassed Webstack: - WML server - Peramon server Corporate applications (mail, calendar, etc) WAP enabled GPRS phone with OTP from DEScard Secundary firewall: UDP 9202: secure-cl UDP 9203: secure-co AAA server for OTP authentication 2001, Cisco Systems, Inc. All rights reserved. 10

WAP over GPRS - Proposed CISCO corporate network GPRS provider OTP DHCP WAP GW WML HTML/other OTP WTLS Internet GPRS provider with connection to Internet Corporate firewall: secure WAP Authentication service (HTTP/WML) AAA server for OTP authentication Enhanced GPRS handset with OTP from DEScard Internet Service Provider (ISP) WAP gateway Cisco 3640 / IOS Content transformation Corporate services (mail, http, etc) 2001, Cisco Systems, Inc. All rights reserved. 11

_struct_b1 _struct_b5 _struct_l1 _struct_l2 _struct_l3 _struct_l4 _struct_l5 _struct_b2 _struct_c1 _struct_c2 _struct_c3 _struct_c4 _struct_c5 _struct_c6 _struct_c7 _struct_c8 _struct_c9 _struct_c10 _struct_b1 _struct_b5 _struct_l1 _struct_l2 _struct_b2 _struct_c3 _struct_l3 _struct_c4 _struct_l4 _struct_c5 _struct_l5 _struct_c6 _struct_c7 _struct_c8 _struct_c9 _struct_c10 _struct_b1 _struct_b5 _struct_l1 _struct_l2 _struct_b2 _struct_c3 _struct_l3 _struct_c4 _struct_l4 _struct_c5 _struct_l5 _struct_c6 _struct_c7 _struct_c8 _struct_c9 _struct_c10 _struct_b1 _struct_b5 _struct_b2 _struct_l1 _struct_c1 _struct_c2 _struct_c3 _struct_l2 _struct_l3 _struct_c4 _struct_l4 _struct_c5 _struct_l5 _struct_c6 _struct_c7 _struct_c10 _struct_f1 _struct_f2 _struct_f5 _struct_f1 _struct_f2 _struct_f1 _struct_f2 _struct_f3 _struct_f4 _struct_f5 _struct_f4 _struct_f5 _struct_b3 _struct_b4 _struct_c3a _struct_r1 _struct_c3b _struct_r2 _struct_c3c _struct_c3d _struct_r3 _struct_c3a _struct_c3b _struct_c3c _struct_c3d _struct_r6 _struct_b3 _struct_b4 _struct_b3 _struct_b4 _struct_c3a _struct_c3b _struct_c3c _struct_c3d _struct_r1 _struct_r2 _struct_r3 _struct_r4 _struct_r5 _struct_r6 _struct_c3a _struct_r1 _struct_r2 _struct_c3d _struct_r3 _struct_r4 _struct_r5 _struct_r6 _struct_r1 _struct_r2 _struct_r3 _struct_r4 _struct_r5 _struct_r6 Phase 2: Dynamic page construction Write content for desktop, PDA, phone etc CPR _struct_f3 _struct_f4 _struct_c1 _struct_c2 _struct_f3 _struct_f4 _struct_f5 Maintain MDF _struct_c1 _struct_c2 VoiceXML _struct_c8 _struct_c9 _struct_f1 _struct_f2 _struct_f3 _struct_b3 _struct_b4 _struct_r4 _struct_r5 _struct_c3b _struct_c3c Cisco 1400 CTE For:- Device detection Compression Session mgt Java / javascript ML conversion Voice Browser 2001, Cisco Systems, Inc. All rights reserved. 16

Global Mobile Pilot Proposal forwarded end December Track A Mobile Devices EMEA -> US & APAC Track B Voice Portal US -> EMEA & APAC Track C Strategy Definition Track D Applications Track E Production Readiness 2001, Cisco Systems, Inc. All rights reserved. 21

Global Mobile Pilot Scope More business applications Multi-geography, multi-carrier Move to PocketPC 2002 Investigation of other mobile device e.g. Blackberry, Jornada Determination of standard Cisco image for devices Evaluation of Bluetooth for PAN Voice portal - VoiceXML platform, voice authentication Traffic analysis costs, packets Definition of middleware architecture requirements Data encryption for end devices, storage cards etc Support models - support.com, outsourced, use of OTA 2001, Cisco Systems, Inc. All rights reserved. 22

Summary Secure connectivity available from PocketPC, WAP phone and laptop via GPRS and WLAN. First applications repurposed for multi-device access. Lots of issues still being worked on e.g. support, app development, scalable infrastructure, business case, device strategy etc. Mobile Centre of Excellence being established in IT to coordinate and drive activities going forward. 2001, Cisco Systems, Inc. All rights reserved. 23

Cisco Mobile Pilot. Colin Seward - MCOE April 11 th 2002