REACH Remote Deposit Capture Company Administration CONTENTS Introduction to REACH... 1 Overview of Roles... 1 Session Timeouts and Maintenance... 1 User Login... 2 Login via Online Cash Management... 2 Standalone Login Page... 3 Creating Your Security Profile... 4 REACH Dashboard... 4 Updating Your Password or Settings... 5 Adding Users... 6 User Maintenance... 9 Unlock a User... 9 Removing a User... 10 List Deleted Users... 10 Glossary of Terms... 11 User Set-Up Screen... 11 User Privileges and Roles... 12
INTRODUCTION TO REACH Welcome to Mission Bank! REACH, our remote deposit capture service, allows you to make deposits from the convenience of your office. All you need is a computer with a compatible operating system and browser, a bank-provided scanner, and a high-speed internet connection. There is also a mobile deposit application for payments collected outside of your office. Contact us if you would like to activate the Mission Bank mrdc mobile app. Overview of Roles One or more company administrators ( admins ) are established by Mission Bank. Admins will establish privileges and roles for persons within your organization, allowing users to complete tasks within the application. Admins are capable of: Creating, deleting, enabling, or disabling a user Resetting a password and providing a temporary password to the user Unlocking a user who has been locked out of the application Assigning specific privileges and roles to a user Based on the assigned role(s) provided by the admin, users will have the ability to: Set up customer profile information Process transactions Generate reports Research historical transactions Edit transactions Make deposits on a mobile device Session Timeouts and Maintenance REACH will automatically log off a user who has been inactive for 30 minutes. A Session Timeout Warning appears two minutes before the user is set to be logged out to give them an opportunity to remain logged in. If the user clicks anywhere on the screen the session will stay active. You may also see notices that the system will shut down temporarily for maintenance. This notice will appear as a bar at the top of your screen and will indicate the time and date when the system will shut down. REACH Company Administration (11/2017) 1
USER LOGIN REACH can be accessed two ways: 1. Online Cash Management users can log in with single sign-on through online banking 2. A standalone login page is available for access to remote deposit only Login via Online Cash Management Using the credentials you ve established for online banking, login to www.missionbank.com. Online Cash Management users can choose the link to REACH and the computer will be directed to the secure REACH website without any additional login. REACH Company Administration (11/2017) 2
Standalone Login Page A shortcut icon can be added to your computer s desktop, or you can type this URL address into your browser window: https://smartpay.profitstars.com/business/login/missionbank. You will be provided with the user name (admin), temporary password, and company name that must be entered when you log in to REACH. The User Name and Company fields are not case sensitive; the Password field is case sensitive. Passwords require the following configuration: At least eight (8) characters long Contain at least one (1) upper case letter Contain at least one (1) lower case letter Contain at least one (1) number REACH Company Administration (11/2017) 3
Creating Your Security Profile After changing your temporary password, you will be prompted to create your challenge questions and answers. You will be presented with these questions from time to time to ensure user authenticity. Each user will also create their own secret question and answer for authentication if a password self-reset is requested. An email address must be on each user s profile for password resets. REACH Dashboard After either login method, you will be directed to the REACH Dashboard screen. The main portion of this screen has three sections: Overview, Current Transaction Summary, and Quick Links. These sections can be customized by each user using the Settings icon. REACH Company Administration (11/2017) 4
Updating Your Password or Settings Your password expires periodically. You will receive a warning message on the Dashboard approximately 14 days prior to that date to give you a chance to change it. To change your password, click your user name on the top menu bar and choose My Settings. The system will prompt you for your current password to allow access to the page. From the My Settings screen you can change your password or choose a new Secret Question. You do not have to complete all the sections, only the one needed. If your password expires you will be forced to change it at your next login. REACH Company Administration (11/2017) 5
ADDING USERS As an administrator of the site, you will set up a user profile for each of your employees that will be accessing REACH. Whether that employee will be processing transactions, or only generating reports and doing research, each user should have their own login for security purposes. Click Admin on the left navigation bar and choose Users Click Add User in the upper right corner of the screen and choose Business User A sample of the user profile screen is on the following page. Complete fields with the appropriate user information o The Enabled box will be checked. (Uncheck the box to disable a user.) o A temporary password will be generated make note of it for the user s first login Required fields: o Full Name The first and last name of user o User Name The user s login name this field is not case sensitive o Cash Mgmt ID For Online Cash Management customers only Non-required fields: o User Location, Email Address, Auto Disable o Dual Auth Amount The single transaction dollar limit for this user o Dual Auth Status The action to take when the Dual Auth Amount is exceeded (see Glossary of Terms for the options) The Customer Services box must be checked for users to access the application When fields are complete click Add in the lower right corner of the screen REACH Company Administration (11/2017) 6
After Add has been clicked the screen will expand and you will see Roles within the Customer Services Privilege and Locations for this User. REACH Company Administration (11/2017) 7
Click on the arrow next to Roles within the Customer Services Privilege to expand the selection and you can entitle the user based on their job function. (The settings below are suitable for most users without dual control.) Scroll down to Locations for this User and choose which accounts will be available to them. Click Update once more to save these changes and repeat the steps above to add more users. REACH Company Administration (11/2017) 8
USER MAINTENANCE Admins can enable, disable, and delete users, reset a user s password, and edit/update user profiles. You can locate your user by searching in Filters or going directly to their profile in the listing. Outline around Unlock a User Users, including admins, can get locked out of REACH for a couple of reasons: a) they keyed their password incorrectly at least four times; or, b) when requesting a new temporary password, they answered their secret question incorrectly. If you (admin) are locked out, or if MFA (multi-factor authentication) is locked, contact Mission Bank for assistance. Click Unlock for the applicable user. If a new password is needed, click the edit symbol for that user and choose the Reset Password button at the bottom of the screen. REACH Company Administration (11/2017) 9
Removing a User There are two different ways to deactivate a user profile: 1. Disable it by unchecking the Enabled box 2. Delete the user profile Disabling a profile allows you the ability to re-enable it should the user need access to REACH again in the future. Deleting a profile removes it from view and it will no longer be able to be reactivated. You will be unable to set up a new profile with that User Name. List Deleted Users A list of the user profiles that you have deleted is available if you need to refer to a previous user s profile information. Click Admin on the left navigation bar and choose Users, then under Filters, click on the arrow next to Business Users and choose Deleted Users. This list will also provide you with a profile s audit history of any updates that may have been made. REACH Company Administration (11/2017) 10
GLOSSARY OF TERMS Auto Disable This field is not used at the present time. User Set-Up Screen Cash Mgmt ID This field is required for businesses using single sign-on from Online Cash Management only. Customer Services This privilege allows a user to access the customer site to perform their assigned duties. Delete User This button will remove a user s profile and deactivate them from accessing REACH. Dual Auth Amount This field contains the single transaction dollar limit for this user. Optional. Dual Auth Status This field contains the action to be taken when a transaction exceeds the set Dual Auth Amount. Declined All transactions above the amount will be rejected Approved All transactions will be approved Awaiting Approval Someone with more authority will need to approve the transaction Email Address This field contains the user s email address. It is used for sending a temporary password if the original is forgotten and for receiving REACH deposit notifications. Enabled This field contains a check mark if the user is to have access to REACH. If unchecked, a user is disabled and cannot access the system. Full Name This field contains the first and last name of the user. This field will be displayed in the upper right corner of the screen. It is also included in any audit trail records of transactions the user may have created or edited. Location Name This column lists the account or location name(s) to which the user can create deposits. REACH Company Administration (11/2017) 11
Reset Password This button is used to provide a temporary password to a user who has either forgotten theirs or locked themselves out of REACH. Temporary Password This field contains the temporary password provided for a user to log into REACH, either for the first time or any time it has been reset. User Location This is an optional, informational only field that can remain blank. User Name This field contains the user's login information. This is a required field and is not case sensitive. User Privileges and Roles These are the roles that can be assigned within the Customer Services Privilege: Accounting The Accounting role allows a user to run reports, balance all checking, ACH and credit card transactions, look at transaction details, edit transitions, look at check images, and monitor and research transactions. QuickBooks The QB Admin can set up the link to the QuickBooks account and export transaction files to QuickBooks. Contact Mission Bank to activate this option for your company. RDC Admin This role allows the user to create, scan, and submit deposits to the bank. It does not allow the user to set up other users. RDC User The user can create a deposit and scan items, but not submit them as a deposit. View Debits & Credits Report Selecting this allows the user to View/Download the Credits and Debits to Your Merchant Bank Account PDF report. Mobile RDC Allows the user to create and submit deposits using a mobile device. REACH Company Administration (11/2017) 12