Core Collaboration Architecture Overview and Direction An End-to-End Vision

Core Collaboration Architecture Overview and Direction An End-to-End Vision

Required GAAP Reconciliation and Forward-Looking Statements The Cisco products, service or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco s World Wide Web server at http://www.cisco.com. Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions.

Agenda Collaboration Strategy & Development Drivers Release Timeline Call Control, Messaging, Management, Platforms Spark & Cloud Extensions Looking Ahead

Unified Call Control Cisco Unified Communications Cisco Unified Communications ON PREMISE HYBRID CLOUD

Development Drivers Experience Simplicity Ubiquity User First Design from the Inside Out Shortest Path to Collaboration Any to Any Collaboration

Cisco Collaboration System Release Timeline Release 10.5 June 2014 Release 11.0 June 2015 9.x EoSale Q4CY15 Release 10.5(2) December 2014 8.6 EoSW Maint August 2016 Release 11.5 Spring 2016

New Cisco UCM Release Strategy Key Features Compliance the Cisco End-of-Life Policy for Application Software A fixed, 9-month interval between software releases Alternating short-life and long-life software releases Coordinated release lifecycles Coordination with contact center releases Benefits Predictable release life cycles Fewer but more feature-rich releases for customers to buy, for partners to sell, and for Cisco to support Predictable and repeatable customer upgrades at 18-month or 36-month intervals Upgrades can be completed before software releases reach the end of maintenance Contact center and UCM software upgrades can be coordinated and completed efficiently

Future Release Schedule CY'15 CY'16 CY'17 CY'18 CY'19 CY'20 CY'21 CY'22 CY'23 CY'24 CY'25 Release Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 8.5/8.6.2a Support 9.1.2 EoS Ann SW Mtce Support 10.5.2 EoS Ann SW Mtce Support 11.0 FCS EoS Ann SW Mtce Support More aggressive customers upgrade every 18 months: 11.0 -> 12.0 ->13.0 -> 14.0 More conservative customers upgrade every 36 months: 8.X -> 10.5(2) -> 12.5 -> 14.5 -> Or 9.1(2) -> 11.5 -> 13.5 -> 11.5 FCS EoS Ann SW Mtce Support 12.0 FCS EoS Ann SW Mtce Support 12.5 FCS EoS Ann SW Mtce Support 13.0 FCS EoS Ann SW Mtce Support 13.5 FCS EoS Ann SW Mtce Support 14.0 FCS EoS Ann SW Mtce Support 14.5 FCS EoS Ann SW Mtce Support

Cisco Smart Licensing (Coming in CY16) Smart Licensing provides a Software Inventory Management System that Provides Customers, Cisco, and Selected Partners with information about Software Ownership and Software Utilization. Limited View Customers do not know what they own. PAK Registration Manually register each device. Unlock with license key. Device Specific Licenses specific to only one device. Locked You cannot use more than you paid for. Complete View Software, services, devices viewable in one easy to use Smart Software Manager portal. Easy Registration No PAKs. Easy activation. Device is ready to use. Company Specific Flexible licensing, use across devices. Unlocked Add users and licenses as needed.

Smart Licensing - Benefits Visibility into purchased and deployed devices and software Answers the questions: What do I own? How much am I using? Automatic license activation Product simplicity with standard software offers, licensing platforms, and policies Lower operational costs http://www.cisco.com/c/en/us/products/abt_sw.html Learn more at the BRKARC-2010 - Smart Accounts and Smart Licensing: Simplifying your life for Cisco ONE and all Cisco Product

Cisco Unified Communication Manager Update

Unified Communications Manager 11.0 IM/P Enhancements AD Group Support Managed File Transfer - Phase II Media Adaptation and Resilience QoS Enhancements: UDP Port Ranges and DSCP Markings Call Admission Control Optimization APIC-EM Integration(SDN Support) Opus Codec Support Midmarket Acceleration Conference Now - Audio Conference Bridge Native to Unified CM Emergency Call Handler Security Enhancements Next Gen Encryption support Unified CM Reporting for VPN Certificate Mismatch NTLMv2 support on IMP and Exchange Integration Security Certificate Management Continuous Improvement PCD Edit/Expand Cluster Phone Load Cleanup Generic Directory Server Support MVC Framework Upgrade Remove Agent Flow SSO

Enterprise Groups Support IM & P Enhancements for Unified CM 11.0 Using Jabber Search Active Directory groups Add groups and group members to your buddy list Keeps group membership up-to-date

Managed File Transfer Phase 2 IM & P Enhancements for Unified CM 11.0 Allows Jabber file transfers to meet regulatory and compliance requirements Serviceability counters and alarms Includes tools that help analyze usage, detect bottlenecks, and troubleshoot issues

Cisco Conference Now Unified CM Embedded Midmarket Audio Conference Solution New Cisco Conference Now Embedded in / native to Unified CM no extra app or VM instance required Centralized conference number with the ability to use an extension for the meeting ID Ability to secure conference with an access code PSTN call invocation, IVR guidance, MoH/lobby experience Self-care portal, configuration through Prime collaboration provisioning Enhances current meet-me experience to address competitive gap For rich media experiences; CMR Premises deployed as separate apps or CMR Cloud Subscription

Cisco Emergency Call Handler Unified CM Embedded Midmarket Emergency Services Solution New Cisco Emergency Call Handler Embedded in / native to Unified CM no separate app or VM instance required Provides basic-but-appropriate emergency call services for Midmarket Reach nearby PSAP for the callers location, PSAP callback support Callers location identification support based on using ALI provisioned DIDs Simple extension of Unified CM configuration; configuration support through Prime Cisco Emergency Responder (CER) still available as separate app Advanced/enhanced emergency call routing and location tracking services Higher scalability, alerts, dynamic location discovery, support for off-premise users (requires 3rd-party integration)

Media Adaptation & Resilience Optimize UC media routing across the network New SIP Profile DSCP markings for: Audio, Video, & Immersive calls, including audio-only for immersive calls Simplify management of Audio/Video UDP port ranges Configure your preferred port ranges Leverage the power of SDN for QoS management Integrate with the APIC-EM SDN controller to manage media flow across the network Plan Manage Build For Collaboration

Media Adaptation & Resilience Opus Codec Delivers the best collaboration experience Designed to handle a wide range of interactive applications, including VoIP, Videoconferencing, in-game chat, and even live distributed music Variable bitrate scaling from narrowband speech (6 kb/s) to high quality stereo (510 kb/s) Provides great compression without compromising media quality Plan Manage Build For Collaboration

Next-Gen Encryption Secure your system using the latest security algorithms and architectures TLS 1.2, AES-256 RSA and ECDSA based cipher support for SIP/SRTP Interface Unified CM Administrator Login Report Successful/Unsuccessful FIPS 140-2 Compliance

Continuous Improvement Features Generic LDAP Directory Integration Synchronize and Authenticate User accounts with any LDAPv3-based directory IM/P and Exchange Calendar Integration Now use NTLMv2 for authentication between the IM & P service and your Exchange environment Security Certificate Management Manage security certificates across the cluster

Continuous Improvement Features Better Cluster Management Add cluster nodes using Prime Collaboration Deployment Pre-populates cluster-wide settings to simply setup and configuration Phone Load Cleanup Detect and remove unused phone loads Frees up disk space to accelerate upgrade time

Unified CM Interface Updates New & Changed for release 11.0 Administrative XML (AXL) Developer Portal: https://developer.cisco.com/site/axl/developand-test/documentation/latest-version/ Serviceability XML (SXML) Developer Portal: https://developer.cisco.com/site/sxml/documents/operations-by-release/ WebDialer Developer Portal: https://developer.cisco.com/site/webdialer/develop-andtest/documentation/latest-version/ Extension Mobility Developer Portal: https://developer.cisco.com/site/extensionmobility/develop-and-test/documentation/latest-version/emapi-developer-guide.gsp Routing Rules Developer Portal: https://developer.cisco.com/site/curri/develop-andtest/documentation/latest-version/ User Data Service Developer Portal: https://developer.cisco.com/site/user-dataservices/develop-and-test/developer-guide/

Did you vote? We are listening Common PIN Submit your ideas and vote! https://communities.cisco.com/community/technology/collaboration/usergro ups/collaboration/collab-prod-ideas

Top of mind beyond 11.0 Simplicity Scale (2x Devices, IM&P, CER) Remote Directory Access Scale Clustering over the WAN Admin Node Indication Migration & Install Single IdP connection per cluster Add phone type without reboot Prime Collaboration Alignment IM&P High Availability for Persistent Chat Carbons Hardening Upgrade/Serviceabilty MS SQL External DB IM&P Cluster Discovery User Experience MRA Policy Media Adaptation and Resilience Media Path Optimization Common PIN Unified CM, Unity Connection Phone book alignment Call History Call Recording Quality Certification Completion Certificate Mismatch Detection Security Next Generation Encryption Phase II IX Encryption Segregation of Duties Self Provisioning in Mixed Mode

Cisco Unity Connection Roadmap

What s in Unity Connection 11.0? For More on Unity Connection 11.0: BRKUCC-2725 CCP 11.0 Briefing: June 25th Enhanced Notifications Platform Enhancements Next Generation Security Missed Call Remove CPU core Req. (DoD: Suite B) Summary Experience Jabber Simplicity Scale Increases LDAP Directory UbiquitySupport Customization Touchless Install SAML SSO Enhancements Video Licensing Enhancements Microsoft Updates Call Handlers PLM 60 Day Violation Upload via ATM Tool OS & ASR Engine Upgrades Unity EoL/EoS End of Support 1/31/15! Product Announcements SpeechView Standard Price Decrease $30 -> $20 per user/per year! PIMG/TIMG EoL/EoS TIMG Units -> Dialogic

Cisco Unity Connection Roadmap Experience Video Messaging Ring No-Answer (RNA)* Smaller OVA Support (e.g. 2 vcpu)* User-to-User Web Support Scalability & Clustering Common PIN with CUCM* Spark Integration Speech Enabled Call Handlers (Auto- Attendant) *Target Release: 11.5 (~Q1CY16)

Cisco Unity Connection Roadmap Simplicity Platform Enhancements VMWare ESXi 6.0 Support* Increased Small System Scale (UCS E)* Microsoft Qualifications* Single SAML IdP Agreement per Cluster* Directory Synchronization (NTLMv2 Support)* Faster Deployments with OVF Support Smart Licensing API Enhancements 100% New Feature Coverage Extended Rest API Coverage https://developer.cisco.com/site/unityconnection/overview/ *Target Release: 11.5 (~Q1CY16)

Cisco Unity Connection Roadmap Ubiquity Next Generation Security (DoD: Suite B) Web Interfaces/API s* SMTP/SMIME* Increased Office 365 Scale* Target > 6000 Users per Server/Cluster Microsoft Product Updates: Windows 10 Exchange/Outlook 2016 Windows Server 2016 (Active Directory) On-Premise Speech-to-Text Transcriptions *Target Release: 11.5 (~Q1CY16) Google Apps (Mail) Native Integration

Cisco Unity Connection Long Term Vision Top of Mind for Calendar Year 2017+ Voicemail Archiving/Compliance Video Message Monitor Message Tagging & Analysis Evolution of Messaging Fusing Voice, Video and Text Messaging Notifications as a Service

Management, Edge, Jabber, and more

Unified Management Single platform and interface for all management activities Provisioning Simplified deployment and configuration Cisco Prime Collaboration Standard Edition bundled with UCM 10.0 and up Analytics Long-term trending and reporting Assurance Continuous monitoring and diagnostics Provisioning and Self-Care Assurance and Analytics Deployment License Management Provision, activate and manage your UC services and equipment, including convenient end-user selfservice options Monitor, diagnose and report on performance and activity Manage UC system upgrades and migrations Manage fulfilment and license upgrades and report on usage

New Any-to-Any Collaboration with Cisco Expressway For Unified CM or Cisco HCS deployments VPN-less access for remote and mobile workers Single sign-on for Jabber users Connectivity to CMRs Support for DX, 7800 and 8800 Series Bidirectional content share with Lync Cisco Spark connectivity to Unified CM, HCS and Exchange Cisco Expressway Cloud Connectivity WebEx, CMR Internet Business to Business Consumer to Business Mobile and Remote Access Soft Clients Access all collaboration workloads

From The Pocket to the Boardroom Ensuring Consistency Across Cisco Collaboration Product Portfolio MX700/MX80 0 Touch 10 Jabber 8861 DX650 DX70 DX80 User Interface Refresh MX300 G2 SX10

Cisco Jabber: The Power to Collaborate Rich, Real-time Collaboration with Cisco Jabber Platform New for Summer 2015! Enterprise Groups for CUCM IM/P Persistent Chat Rooms (Mac) Escalate chat to PMR Next Generation Encryption Federal Compliance (Common Criteria Voice) Far End Camera Control Opus Codec Collaborate from any workspace PC, Mac, tablet, and smartphone On-premises and cloud Microsoft Office integration + 3 rd party apps

Conferencing Cisco Collaboration Meeting Rooms, WebEx and TelePresence Audio, video, web conferencing Always-on, personal meeting rooms WebEx Collaboration Meeting Rooms TelePresence Works with 3 rd -party endpoints On-premises, cloud or hybrid

A New Type of Solution An app that instantly creates a place for teams to work together; where their work can live; and a way to stay connected to it all. Unlimited virtual rooms Persistent and secure messaging and file sharing Face-to-face meetings with screen sharing Superior business class experience

Making Spark even Better

EDGE Cloud Extensions Integrating Premise and Cloud WebEx Cloud Cisco Collaboration Cloud Messenger Cloud Directory Cisco UC Exchange More More

EDGE Extending Directory WebEx Cloud Cisco Collaboration Cloud Messenger Cloud Directory

EDGE Cloud Extensions Integrating Premise and Cloud WebEx Cloud Cisco Collaboration Cloud Messenger Cloud Directory Exchange

Calendar Connector User Experience

@webex

1. Schedule a Meeting

2. Add @webex

3. Send the Invitation

4. Let Calendar Cloud extension do the rest Exchange Connector

5. WebEx Join Info for your PMR is added Exchange Connector

@spark

1. Schedule a Meeting

2. Add @spark

3. Send the Invitation

4. Let Calendar cloud extension do the rest Exchange Connector

5. Calendar event decorated with Spark Join Info

6. A Spark Team Room has been created (with agenda notes!) Exchange Connector

7. Collaborate up until meeting time

8. Spark lights up when it s time to meet

9. Continue the collaboration after the meeting

Where can I find more information about UC 11.0?

CCP Virtual Briefing: Release 11.0: Cisco UCM, Packaged Solutions, Unity Connection When: June 25, 2015 8am 10am PT Where: WebEx Deep dive into: Cisco UCM & Unity Connection 11.0 Packaged Collaboration Overview New platforms & mid-market features Simplifying deployment, management, upgrades, and migrations Register in the private CCP community: www.cisco.com/go/myccp

Thank you