Cisco7942/7962IPPhone QuickReferenceGuide
TableofContents: OverviewofPhone HowDoI: o PlaceaCall? o PutaCallonHold? o AdjusttheHandsetVolume? o AdjusttheRingerVolume? o UseMute? o OperatetheLCDScreen? o AdjusttheLCDContrast? o UseVoiceMail? o ViewmyMissedCalls? o SetUpaConferenceCall? o TransferaCall? o ForwardAllCalls? o UseDonotDisturb DND? o UseImmediateDivert idivert?
OverviewofCisco7942/7962IPPhone 1 Line or Speed Dial buttons Opens a new line, speed dials the number on the LCD screen or ends a call. The Cisco 7962 model offers six lines or speed dial buttons, the 7942 model offers two. 2 LCD Display Time, date, phone number, caller ID, line/call status, soft key tabs and future graphics. 3 Foot-stand Adjustment Allows users to adjust the angle of the phone base. 4 Messages button Used to access voicemail. 5 Directories button Provides access to call history and online phone directories. 6? button Displays help on the LCD screen for a phone button or function. 7 Settings button Used to set user settings including ring sound and screen contrast. 8 Services button May be used for future applications. 9 Volume button Sets the speakerphone, headset or handset volume and controls ringer volume when the phone is idle. 10 Speaker button Used to activate the speakerphone 11 Mute button Used to mute a call 12 Headset button Used to switch between a headset in place of the speakerphone or handset; feature may be disabled. 13 Navigation button Used to scroll through LCD options or incoming calls. 14 Dial pad Keypad for dialing 15 Soft Keys Key functions are listed at the bottom of the LCD display, above the softkey different soft key functions become available during changes in the phone s state, for example on hook or off hook. 16 Handset with indicator light The light strip blinks when the phone rings, and is steady to indicate a voice message is waiting.
HowDoI? Solution Tip PlaceaCall? Liftthereceiveranddial thenumber OR Withoutliftingthe receiverpressthe NewCallsoftkeyanddial thenumber,liftingthe receiverwhenthecallis answered,ornotlifting thereceivertousehands free(speaker). OR Withoutliftingthe receiverdialthenumber andpressthedialsoft key,speakerphonewill beusedforthecall. OR Pressthe speaker button,dialthedigits. OR PresstheRedialsoftkey. Eachuserwillplaceacall inamannerinwhichis comfortableandeasyfor them.thereareseveral waystomakeacall,the enduserwilldecide whichwayisbestfor them. PutaCallonHold? PresstheHoldsoftkey. TheLinebuttonwillflash amber. Toreturntothecall, PresstheResumesoftkey. Acallonholdremains activeeventhoughyou andtheotherparty cannotheareachother. Youcananswerorplace anothercallwhileacallis onhold. AdjusttheHandset Volume? Pressthe + or Volume buttonwhenthereceiveris inuse. PresstheSavesoftkeyto saveyourchange. AdjusttheRinger Pressthe + or Volume
Volume? Using Mute? Operate the LCD Screen? button whenthereceiveris notinuse(inthehandset cradle). ToMutethemicrophone: Duringacallpressthe MUTE button.youcan hangupthehandsetifon speakerphone.(youwillbe abletohearthecall,butyou willnotbeabletotalkonthe call.) Totakethecalleroffof Mute: PresstheMutebutton Pickupthehandset ToturnoffMuteandhang up: PresstheEndCallsoftkey. ToadjusttheMutevolume: Pressthe + or Volume buttonwhenmuteisinuse. PresstheSavesoftkeyto saveyourchange. Tocontrolthecursor: Pressthe>>softkey torepositionthe cursor. Pressthe<<softkeyto deleteacharacterordigit inanentry. Toselectamenuitem: Press the Navigation button to select You can use the mute button to listen to a call. To talk on a call, you must pick up the handset, or use the speaker phone. Operating your phone s LCD screen is easy. Use the Navigation button, soft keys, and the keypad to make your selections. Tip: To exit out of a menu on your phone s LCD screen, press the Exit soft key.
Adjust the LCD Contrast? Use Voice Mail? View my Missed Calls? (highlight) a menu item. Then press the Select soft key. OR Press the number key on your phone s dial pad that corresponds to the item number in the menu. PresstheSettingsbutton SelectUserPreferences SelectContrastfromthe menu. PresstheUporDownsoft keystosetthedesired contrast. PresstheSavesoftkeyto acceptyourchanges. Set up voice mail: Press the Messages button on your Cisco IP Phone and enter your PIN (134679) when prompted. Allows you to save a recorded name Set up a voice greeting Change your PIN or password Access voice mail: Press the Messages buttin or dial 1900, enter your PIN and follow the instructions. To view your call records: PresstheDirectories button. Choosefrom: o MissedCalls o ReceivedCalls Your phone s LCD display will indicate if you have missed a call. Use the Directories menu to view (and dial from) call records
Set Up a Conference Call? o PlacedCalls o CorpDirectory To dial from a call record: Followthestepsaboveto openyourmissed, Received,orPlacedCalls directory. UsetheNavigationbutton toselect(highlight)a particularrecord. Ifnecessary,usethe EditDialsoftkeytoadd digitstothefrontofthe number. Liftthehandsetorpress thedialsoftkey. To delete ALL your call records: Select an entire directory and press the Clear soft key. Select a call record and press the More, then Delete soft key. To turn a two-party call into a conference call: Step1 Duringacall,pressthe Confrnsoftkey.Doingso automaticallyactivatesa newlineandputsthefirst partyonhold. Step2 Placeacalltoanother numberorextension. Step3 in your Missed Calls, Received Calls, and Placed Calls directories. A call record contains the time and date of the call, and a phone number (if available). Note Once the conference call initiator disconnects, no additional parties can be added.
Transfer a Call? Forward All Calls? Whenthecallconnects, pressconfrnagaintoadd thenewpartytothe conferencecall. Repeatthesestepstoadd partiestotheconference call. Duringacall,pressthe Trnsfersoftkey.Doingso automaticallyputsthecallon hold. Dialthenumberoroffice extensiontowhichyouwant totransferthecall. Whenthecallringsonthe otherend,presstrnsfer again.or,whentheparty answers,announcethecall andthenpresstrnsfer. To forward all of your incoming calls to another number: PresstheCFwdAllsoftkey. Youwillheartwobeeps. Enterthenumbertowhich youwanttoforwardallof yourcalls.enterthenumber exactlyasyouwouldifyou wereplacingacalltothat number(i.edial"9"firstifan externalcall). Afteryouenterthe number,youwillheartwo beeps. TheLCDscreendisplaysa messageconfirmingthe numbertowhichyourcalls Ifnecessary,pressend callandthenthehold buttontoreturntothe originalcall. Note Tocancelcall forwarding,pressthe CfwdAllsoftkey. Youcanusecall forwardingtosendyour incomingcallstoanother CiscoIPPhoneortoa traditionalphone. Ifcallforwardingis activeandthereisno answerattheforwarded number(byaperson, answeringmachine,or voicemailsystem),the callwillberedirectedto yourvoicemailsystem. Youcansetupcall forwardingwhenyouare
How do I Use DND? How do I use idivert? arebeingforwarded. ToturnCallForwardOff presscfwdallagain Itissometimesbeneficialto receiveincomingcallsbut nothavethephonering.you canseewhoistryingtocall youbycallerid,butthereis onlyasinglebeepheard, ratherthantheusual4rings. ToenableDoNotDisturb, pressthe DND softkey. Youwillsee DoNot Disturbisactive appear onyourdisplay. TodisableDND,pressthe DND softkey. Yourphonewillringnormal onincomingcalls. Whenyoureceivean incomingcall,youhave theoptionofimmediately sendingthatcallerto voicemail. Whileyourphoneis ringing,presstheidivert softkey Thecallerissent immediatelytoyour voicemail. notatyourphoneby accessingtheciscocall ManagerUserOptions websitefromyour computer.toaccessthis site,askyoursystem administratorfortheurl. Thisfeatureisusefulif youarehavingameeting inyourofficeanddonot wanttobeinterruptedby aringingphone.