Fusion Voicemail Plus User Guide For the iphone Welcome to Fusion Voicemail Plus! Fusion Voicemail Plus (FVM+) is a replacement for the ordinary voicemail that you use with your cellular phone company. With FVM+ you receive your voicemail messages right on your mobile phone within seconds of the caller leaving it. To use FVM+, you simply change the call forwarding number for Busy/No Answer calls on your mobile phone from your carrier s voicemail system to the PhoneFusion voicemail system. Instructions on how to make this change were provided to you at signup and via email. Once you have enabled call forwarding, the PhoneFusion system will take your voicemail messages and send them to your mobile phone. You will know that a voicemail has arrived when you hear the PhoneFusion announcement tone and see the new message indicator. To access FVM+, you can run the application from the icon on the application screen. **IMPORTANT NOTE*** YOUR CARRIER MAY CHARGE YOU TO USE SOME OF THE FEATURES REQUIRED TO MAKE THIS APPLICATION WORK SUCH AS CONDITIONAL CALL FORWARDING. Installation: 1.) Installation Visit the iphone App Store and download the FVM+ application. There are 2 versions of the FVM+ application available through the iphone App Store. The FREE Lite version of Fusion Voicemail Plus has EXACTLY the same features and functionality as the paid version except it has ads in it. You can upgrade from free to paid from within the app so try the free one first!!! Page 1 of 12
2.) Registration Open the application; you will receive a registration screen. Complete all information requested. Once complete, you will see confirmation that the account was created and you will receive an email with your account and user information. **PLEASE STORE THIS EMAIL FOR FUTURE REFERENCE. YOU WILL NEED THIS INFORMATION TO LOG INTO YOUR ACCOUNT** After you have registered your account; you will be brought to the Settings menu. 3.) Call Forwarding In the settings menu, you can Enable/Disable FVM+ call forwarding. Follow the instructions listed or to manually program call forwarding. To manually activate conditional call forwarding: Go to your Contacts Click on FVM+ Click Enable/Disable F VM+ You will get a response that call forwarding was successful; otherwise, contact your carrier and ask them to program conditional call forwarding for busy/no answer calls to 1-813-200-0200 4.) Voicemail Greetings Run the application. You now have the option to record a specific voicemail greeting; simply follow the prompts to do so. To record your Voicemail Greeting Select RECORD Speak your voicemail greeting Hit STOP when done Listen to your voicemail greeting by pressing PLAY. Once you are satisfied with your recorded greeting, select UPLOAD. You will receive a confirmation message if your voicemail greeting has successfully uploaded If you need assistance, please email support@phonefusion.com, and we ll be happy to help, or visit us online at http://support.phonefusion.com. Page 2 of 12
Using Fusion Voicemail Plus: You can access Fusion Voicemail Plus at any time by clicking on the icon. Once installed, FVM+ will notify you when a new message is received by playing the PhoneFusion new message tone. Your messages will display as follows: If you have the Pre-Fetch Message option set to ON, FVM+ will automatically download new messages as they arrive. Messages are downloaded when the arrow is facing down Highlight the message you wish to listen to using the touch screen. The header color of the selected message will change to a lighter shade for ease in identifying. Note: if the download is unsuccessful (usually due to temporary Internet connectivity issues), you can simply click the message at any time to reattempt the download. Each voicemail message can be up to 2 minutes in length. And you have up to 50 MB total storage capacity online, which is approximately 30 minutes. Messages are color-coded as follows: Red Green Orange Marked for deletion (deleted when you empty trash). Note that if you don t empty your trash your mailbox may fill up. New (not listened to) Old (listened to) Each message shows the date and time (in your selected time zone) that the message was received, the length of the message in minutes:seconds, the phone number that left the message, the phone number the message was left for and the Caller ID name (if available) of the caller. Caller ID Name Page 3 of 12
Note that the Caller ID name is taken from your contacts on your device. If you do not have a specific caller s name added to your contacts, FVM+ will attempt to collect the caller s name from their carrier. The caller s name is obtained from public sources and is subject to change. Contact Pictures If your contact has a picture assigned to it and the caller ID received matches that contact; we now display their picture instead of the voicemail icon. No Caller ID Name If the caller s name is not available; we will simply display the caller s phone number. Filter Options Tap and hold the status bar at the top of the application to filter your message view. You can filter messages by: All Messages New Messages Faxes Contacts Trash Status Bar At the top of the application screen you will see a status bar which displays the number of messages based on the type. They read as follows: New Messages Faxes Old Messages Trash Page 4 of 12
Options You will also see a button marked as Options. The Options Menu contains the following: Create Voice IM: Record a voice message that you can send in a text message. The message will be sent as an embedded link. Call Voicemail: Select this shortcut to call directly into your FVM+ mailbox to listen to messages, change your password, record a greeting, etc. Sync Message List: Selecting this will pull all messages FVM+ has online (from all of your FVM+ Sources you have configured) into the FVM+ application. Move All to Trash: Select this option to move ALL messages in the application (regardless of status) to the Trash bin. You will still have to purge these messages at a later time if you do not have the Empty Trash on Exit feature turned on. Remove All from Trash: Select this option to move all of your messages marked as Trash back to the FVM+ application. Empty Trash: Select this option to manually Purge all messages marked as trash. Application Menu Options: The following application features and settings are fixed options when the application is opened. The three options show at the bottom. Messages: this option will take you to your message screen from any menu. Help: this option brings you to your Help Menu. We have provided additional information on this menu on the following page. Settings: this option brings you to your Settings Menu. This link applies to the application and not the message. We have provided additional information on this menu on the following page. Page 5 of 12
Message Management Options: The following functions are available when a message is selected. The options you have available to you only apply to the message that is highlighted. Trash: Select the Trash icon to move this specific message to the trash can. You will still have to Empty Trash later to purge the mailbox. Reply: Select Reply to send a message back to the caller. You can call the number back, send an SMS message or reply by voice. Voice Reply: This is a direct link to reply to the caller via voice reply. Record your voice reply and press the Upload button. After uploading, you will be taken to the built-in SMS application where you can tap and hold to paste the link to your voice reply. When the caller receives this text link, they can click on the link to listen to your voice message. Play: Play the selected message. Actions: Actions brings you to your message options. This has a menu to choose from. It only appears if a message has been selected/highlighted. Action Options Menu These features are available within the Action Menu. This Play Message: select to play the message. Forward Message: You can forward a message to any email address. You can also forward messages to another PhoneFusion customer s phone number. Add to Facebook: Select this option to add the voicemail to your Facebook wall as a link for others to click on and hear. Call: Select Call to place a call to the number that left you the voicemail. SMS: Send an SMS message to the number which left you the voicemail. Reply by Voice: Use the voice reply feature for this call. Page 6 of 12
Action Options Menu (Continued) Move to Trash: Move this message to the trash bin. You will need to Empty Trash to purge the messages. Mark as New/Old: Mark this message as New or Old. Add/ View Contact: if the person calling you is not in your phonebook. Select Add Contact to add their #. If they do exist in your phonebook; select View Contact and we will bring you to their entry in the event you want to edit it. Voicemail Message Player The FVM+ application will display a player when a voicemail message is playing. When the message is playing; your device will not go into sleep mode. Actions: shortcut to your Actions Options Message Menu Speaker: Select to play this message on Speaker phone and not through the earpiece. Close: Select this to close out the player. Rewind: Select the rewind [ < ] arrow to rewind the message. Pause/Play: Select to Pause or Play the message. Fast-Forward: Select the Fast-Forward [ > ] button to Fast-Forward through the message. Message Slider Bar: you can drag the marker on this player throughout the message to play at a specific place. Help Menu How to Use FVM+: Gives a summary of how to use this application and what the colors of the messages indicate How FVM+ Works: Gives a summary of how the application is programmed and its functions. Page 7 of 12
FAQ s: This section also provides a link to the entire list of FAQ s. Knowledge Base: This is a direct link to our FAQ s on our support site. http://support.phonefusion.com Bug, Comment or Request: Send an email to our development team on our support site. We will troubleshoot and respond by email. We also welcome comments or requests. Write Review: Like it? Love it? Let us know! Settings Menu Account Access Options Manage Accounts: Add your FVM+ and PhoneFusion accounts to sync with the device. You can add numerous accounts to be stored. o o o The first number listed will be the primary account that will be used when dialing your Voicemail Plus Mailbox. You can change the order of these accounts to make any number the primary. To Add/Remove an account, click on the Edit key in the upper right corner. **You can also record/change your voicemail greeting from this screen. Click on Manage Accounts, than Click on the phone number you want to record the greeting for. Once the number has been selected click on Voicemail Greeting ** **This greeting will apply to callers who call this specific number** Enable/Disable FVM+: Click on this option to get directions on how to Activate or De-activate your conditional call forwarding. You will need to do this to have the application begin working correctly or if you want voicemail go back to your carriers voicemail. Set App Lock Code: Password protection for FVM+ application on your phone to prevent unauthorized access to your voicemails. This password is ONLY for the Phone; this does Page 8 of 12
not change your web or phone password. Each time you open FVM+ you will be required to know your password. o Select Set Password and the following screen will appear. You are now able to set a password hint. If you enter the wrong password, the application will show you your hint. Call into my mailbox: This will place a call to your Fusion Voicemail Plus mailbox where you can change your voicemail greeting, listen to messages and change your phone password if you wish to do so. Log into my FVM+ web account: This will take you directly to http://fvmplus.phonefusion.com where you can log into your web account using your subscriber ID (1011********) or cell phone number and your 4 digit password that was emailed to you in your Welcome Letter after registration. Connect with Facebook: Add your Facebook account to your FVM+ application. You can post your voicemail messages to your Facebook Wall. Twitter Account: Add us to your Twitter page. Display Options Color Scheme: Choose a different color scheme for your FVM+ application. Select from a variety of custom colors. Don t Show/Show Contact Photos: FVM+ can display the picture you have set for a specific contact; each time you receive a voicemail from them. Select this option to disable or enable picture display. Note; FVM+ must have received their caller ID correctly in order for us to match their contact entry within your phonebook. Time Format: You can change the time format displayed. By selecting either the 12 or 24, the time will change from 12 hour (AM or PM) to 24 hour format, or in reverse. General Options Pre-Fetch Messages: Turn this option ON to have FVM+ auto download messages when they are received for immediate access to your messages. Page 9 of 12
Empty Trash on Exit: Turn this option ON to automatically purge your messages marked as trash when exiting the application. Voice IM Default Keyboard: Choose to have the virtual keyboard default to open in SMS or email mode. SMS Instructions: Turn instructions ON or OFF for each SMS. Max Recent Recipients: Display up to 20 of your last SMS recipients for easy access to send SMS. Scheduled Personalized Voicemail Greetings Go online and program more than one voicemail greeting to be played at different times of the day, on different days, as you prefer. The Audio Folder is where all of your custom audio messages are stored. Upload a wav or mp3 file. All plans include up to 2 MB of audio storage. Click on Manage Audio and upload audio into the system. Once you have audio uploaded, you can schedule your voicemail greetings. Also based on Caller ID Schedule a caller to hear a specific voicemail greeting based on their caller ID. Log into your web account and provide a specific 10 digit phone number and PhoneFusion will play a specific voicemail greeting to that 1 caller. Voice-to-Text When you receive a voicemail, PhoneFusion can transcribe the voicemails received. Transcriptions are fully automated so they may contain mistakes. You can retrieve the transcription in 3 ways. - Directly on your FVM+ application on the phone - you will see the option to Read the voicemail. - You can ask the system to email you the transcribed message to the email address provided online for your voicemail to email settings - By logging into your FVM+ online account. Page 10 of 12
Voice-to-Text Device Display Example: Log into your FVM+ web account to sign up for Voice-to-Text Transcriptions; pricing ranges depending on the package you choose. Inbound Faxing Have callers send you a fax to your cell phone number. Ignore the call and when we detect the fax, we will send it to you within the FVM+ application. You can also log into your web account and add an email address where a copy of the fax will be sent. Email and Notifications Voicemail to Email You can now add an email address where your voicemails can be sent as a.wav attachment. Fax to Email Options Enter an email address where your faxes will be sent as a PDF. Mailbox Alerts You can also change the mailbox notification settings. Currently FVM+ is programmed to send you an email when your mailbox reaches 70% capacity. Log in and change this to 80% or 90% or disable them completely! Remember that FVM+ will not take, store or deliver messages if your mailbox is full. Page 11 of 12
Shortcuts In addition to the menu functionality, you can invoke commonly-used commands with the touch screen. From the main message listing screen: Touch the message you wish to select. Drag from left to right on the message line to move the message to trash. You can drag the list up and down by touching the screen and moving up or down. **Note that this does not change the active selection, only what is displayed.** Removing Fusion Voicemail Plus from your iphone Device: If you have decided that FVM+ is not for you and would like to go back to your original carriers voicemail; follow these instructions:!!!!! Important Note: once your FVM+ account is cancelled, all messages and programming we have stored on our systems will be deleted forever and permanently erased. If you have messages you need to listen to; retrieve them first before you cancel your account. Visit http://fvmplus.phonefusion.com and enter your login and password. Your login username begins with (1011) or you can use your cell phone number. If you don t have your password; use the forgot password link to retrieve it. In order to cancel your PhoneFusion Voicemail Plus account you need to do 3 things. 1.) Disable Call Forwarding to PhoneFusion on your mobile device 2.) Remove the FVM+ application from your device. 3.) Cancel your FVM+ account online at http://fvmplus.phonefusion.com Detailed Instructions to Complete the Cancelation: Please follow the steps below in order to complete the full cancellation process. 1.) If you have already removed the application, contact your carrier. Ask them to REMOVE conditional call forwarding for busy/no answer calls and to reset it to your carrier s standard settings. If you still have the application installed on your device a. Open your Contacts b. Select FVM+ Contact c. Click on Disable FVM+ 2.) From the main menu, delete our application from your mobile device 3.) Log in to your account at http://fvmplus.phonefusion.com and select My Account ->Rate Plan -> Cancel Account Please note: You MUST complete all 3 steps above in order to restore your phone service. Failure to do so may result in missed callers or missed messages. Page 12 of 12