Unified Communications Telephone Orientation http://ucsupport.kent.edu August 2016
Set up Voice Mailbox Press Messages Press * (star key) Enter your 5-digit extension, # (pound sign) Enter 2010, # (pound sign) Follow the menu prompts 2
Support Test your phone and request help from your desktop support staff person. See http://ucsupport.kent.edu for guides, Movies, FAQs, and more. Phone Orientation is held every week. See the HR Events Calendar to register. Office lines may be programmed to behave differently, see your office manager for details.
Explore your new phone Message waiting Lines Adjust Soft Keys Options Scroll Volume Speaker Mute
Explore your new phone 8861 Message waiting Lines Soft Keys Options Settings Scroll More Options Volume Speaker Mute
Press the button beneath a softkey. Softkey options change. Select more to see more menu options. Pressing more scrolls through all options. Try the Softkeys more
Change the Ring Settings Press the Settings button. Press 1 for User Preferences. Press 1 for Rings. Press 1 to set the Default Ring. Scroll to highlight a Ring Type. Press Play softkey to listen. Press Select to choose the ring. Press Save to save your choice. Press Settings to leave the menus. Scroll Settings
Delay the Ring on a Line Assign the Delay 10 ringtone to a line that you answer only occasionally (it is the last ring in the list.) This sets a delay before the call rings on your phone. The line owner has a chance to answer the call first.
Place a Call Lift the handset and Dial. Press the NewCall softkey and Dial. Press a Line button and Dial. Press Speaker and Dial. Press Headset and Dial. Or dial the number, and press the Dial softkey. Any combination works, too. Line Buttons Headset Speaker
Dial a Number Dial a KSU 5-digit extension Off campus calls: dial 8 first Local calls: 8 + number Long Distance: 8 + 1 + # Emergency: dial 8+911 or 911 Incoming calls go to voice mail after 4 rings.
Caller ID When a KSU employee calls, you see their name and extension. Off-campus calls display the phone number. 13
Press the Hold softkey. To return to the call, press Resume softkey. Place a Call on Hold Hold-Resume Active : On Hold: With a call on hold, you may answer another call, place a call, or hang up the handset. Watch the screen for calls. Hold/ Resume
Manage Two or more Calls Scroll-Hold-Resume When a second call rings in, you will see the ANSWER key which holds call 1 and answers call 2 When you have 2 or more calls : Scroll to select a call Use Hold and Resume to control the conversation. Answer Scroll
Transfer an Incoming Call: Trnsfer-Dial-Trnsfer (or Trnsfer--Dial--Hang up the handset) 1. Press Trnsfer to hold the call. 2. Dial the number to which the call will be transferred. 3. Press Trnsfer again (cold transfer) Or announce the call, then press Trnsfer (warm transfer). If the transfer is refused, EndCall, press Resume to rejoin the 1 st call.
Transfer an Incoming Call to Voice Mail Trnsfer--*-- Dial--Trnsfer Press Trnsfer-- star key to send the caller to the recipient s voice mailbox. The recipient s phone will not ring.
Forward incoming calls to another extension: Forward all Calls CFwdAll 1. Press the CFwdAll softkey. 2. Dial an extension. Forwarded to #### Forwarded to ##### appears on the screen. To Cancel, press the CFwdAll softkey again. You can forward to: Any KSU number Any 330 number 2-7777 voice mail
Ad-Hoc Conference Call more, Confrn-Dial-Confrn 1. Place 1 st call, ask person to wait. 2. Press more, Confrn, dial 2 nd person. 3. When 2 nd person answers, press Confrn. The calls merge. 4. Dial 3 rd person, press more, Confrn, etc. Continue to add up to 7 parties, or 8 participants total, including yourself. Softkeys
AutoDial Redial dials the last number called. Press a number key to display similar recently-dialed numbers. Press the down arrow to view recently-dialed numbers. Scroll to a number and press the Dial softkey. The backspace key << corrects misdialing. BACKSPACE KEY 22
View/Dial From Call Logs Press Directories. Directories Highlight a call log, press Select to view the call records. * 23
View/Dial From Call Logs, continued Scroll to select a call, press Dial to call back, or press More, Details to see call details. The call extension, date and time appear beneath the list. 24
Dial from the Phone Directory Corporate Directory Press Directories. Select Corporate Directory. Press the Select softkey. 25
Dial from Phone Directory, continued Use the dial pad keys to enter the First Name initial and 3-4 letters of the last name. Press Search to view the matching entries. Select an entry, press Dial. 26
On an active call, press the more, Park softkeys. Note the 5-digit code that displays on the screen. Park & Retrieve a Call (The caller is placed on hold.) Go to another phone, dial the 5-digit code to retrieve the call. 27
Unity Voice Mail 5 ways to retrieve voice mail messages: Message button on your new phone Dial 2-7777 Dial your own extension From your Outlook mail inbox From Jabber.
Get Messages on Your Own KSU Phone 1. Press the Messages button. 2. Enter your PIN and press # (pound sign). 3. Follow the voice prompts. Red Light: Message Waiting Playing a new voice message automatically saves the message. Messages
Get Messages on any other phone 1. Dial 2-7777, or dial your own KSU number. 2. When Voice mail answers, press *. 3. Enter your 5-digit extension, press #. 4. Enter your PIN, press #. Follow the voice prompts.
Visual Voice Mail in Outlook Messages appear in your Outlook Inbox with Caller ID. Open the message as usual. There is no text. Click the Wav file icon to play the message.
Manage voice mail A phone and email message are the same data file delete one, and the other is deleted. Unread Inbox voice mail is deleted after 30 days. Notification is sent before deletion. Drag a message into another mail folder to keep it. A message may be forwarded with the WAV attachment, or the attachment may be downloaded. In Outlook, you can Reply and type an email message to a KSU employee, in response to a voice message.
Check your phone listing in the KSU directory
Check your phone listing in the KSU directory
12 Keys to Using Cisco Jabber http://ucsupport.kent.edu
1. Build Your Contact List Jabber will search : People you have added to the contact list Your Outlook contacts Everyone in the KSU Directory
2. See Who is Available See the availability status (Presence) of your contacts Request an Alert when Available Show your availability to others Customize your status message
3. Chat with Colleagues Chat with KSU employees who use Jabber. Chat logs are NOT saved Hold a group chat
4. Spellcheck Spellcheck can be set as a preference to correct common spelling errors Several languages are available in the spellcheck options
5. Use Jabber as a Phone Your work or home computer is a phone Set: Use my Computer for Calls Works within the KSU FlashZone, or use Kent VPN when off-campus.
Autodial your desk Phone Autodial a contact using Jabber. Set: Use my Phone for Calls The call audio goes to your phone
6. Use Outlook to Initiate Communication From an open e-mail: Respond with an Instant Message Respond with a Call Start an Impromptu Chat Meeting
7. Use Jabber on Android and ios tablets and smartphones Download Cisco Jabber and Cisco Anywhere from your app store Open a Help Desk request to set up your mobile device or contact your desktop support person
8. Jabber has full Call Handling Features Place a call on hold Mute a Call Transfer a call Initiate a conference call
Other Call Options Set call forwarding through Jabber Jabber remembers the last number used when forwarding calls Do Not Disturb (DND) can be set as a preference to suppress audible and visual notifications
9. Jabber has full Telephone Features View Call Logs (missed, placed, received) Listen to messages Change your greeting
10. Customize Jabber Click the File menu, select Options to: Auto-boot Jabber Automatically set your status to away when computer is inactive Set Privacy controls who can see your status and message you
11. Place Two-Party Video Calls Both parties must have new phones and Jabber. Both parties set Use my computer Currently works on PC, ipad, iphone with a camera and Jabber
12. Video Desktop Share On a chat, you can choose to share the view of your desktop with another Jabber user Control of your desktop can be handed over to another user