1 1. Traditional Telephone Topology consists of what 4 components? A. Central Office, Tandem or Access Tandem, radio tower, end office B. Tandem or Access Tandem, Facility or facilities, central office, PSAP C. End office, tandem or access tandem, facility or facilities, or CO s. D. PSAP, end office, tandem or access tandem, radio tower 2. Which of the following is NOT one of the 6 key areas that dispatcher compliance is calculated using AMPDS. A. Case Entry Interrogation B. Chief Complaint Section C. Pre-Arrival Instructions D. Call Taker Follow Up 3. Which of the following features can be delivered to or used by both i3 capable and legacy PSAPs: A. Geospatial call routing B. Texting C. Images (pictures) D. Location information 4. Selective Routing is the process by which 911 calls are delivered to a specific PSAP based upon: A. Street address of the caller B. ESN of the caller C. Area code of the caller D. Municipality of the caller 5. The Loss of a Selective Router will cause the following issue/issues to a PSAP. A. Loss of communication between the PSAP and the 911 network B. Loss of ANI and Call Routing services C. Loss of a Tandem Switch D. Loss of Dial Tone 6. The wireless network equivalent of a wireline network central office is a: A. Cellular Central Office (CCO) B. Mobile Selective Router (MSR) C. Mobile Switching Center (MSC) D. Wireless Telephone Office (WTO) 7. The feature that separates Basic 911 from Enhanced 911 is: A. Selective routing B. ANI C. ALI D. ANI/ALI
8. If a call center receives more calls that its resources can handle at any given time, the overflow of calls routed to another agency is called: A. Contingency routing B. Alternate routing C. Default routing D. Agency to agency transfer 9. CAMA s original purpose was: A. To deliver 9-1-1 calls to the PSAP B. To bill for toll calls C. To connect end offices D. To provide ten-digit ANI 10. A system transmits the message over more than one transmitter. A. Simplex B. Simulcast C. Local loop D. Dedicated 11. provide trunk to trunk switching and usually do not connect directly to the customer lines. A. Central Offices B. Selective Routers C. End Offices D. SS7 Signaling System 12. Load testing is utilized for what? A. UPS B. Generators C. CAD D. Mapping 13. The predominant method deployed for Wireless Phase II 911 call delivery is: A. Call Path Associated Signaling (CAS) B. Hybrid Call Path Associated Signaling (HCAS) C. Non Call Path Associated Signaling (NCAS) D. Duplex Call Path Associated Signaling (DCAS) 14. AN IP network or IP Virtual Network that is used for communications between PSAP s and among other entities that support, or are supported by PSAP s in providing emergency call handling and response is called: A. ESINet B. Legacy PSAP Gateway C. Emergency Call Routing Function D. Emergency Services Routing Proxy
3 15. On a Phase I call (CAS) how many digits are delivered to the PSAP through the Selective Router? A. 20 Digits B. 14 Digits C. 10 Digits D. 7 Digits 16. Which of the following specifically describes the Phase II ANI Number? A. Pseudo ANI (pani) B. Emergency Services Query Key (ESQK) C. Emergency Services Routing Digit (ESRD) D. Emergency Services Routing Key (ESRK) 17. Preparing an SOP to cover loss of service to your PASP in a disaster should occur in what stage of the Emergency Operations Plan? A. Response B. Recovery C. Planning D. Preparedness 18. The X,Y location is derived by on a network based system. A. GPS B. DGPS C. Triangulation D. WiMax 19. Which of the following features can be delivered to or used by both i3 capable and legacy PSAPs: A. Geospatial call routing B. Texting C. Images (pictures) D. Location information 20. To ensure that calls entering the ESInet contain a routable civic location, before sending call to the ESInet origination networks use the: A. Policy Routing Function (PRF) B. Emergency Call Routing Function (ECRF) C. Location to Service Translation (LoST) Protocol D. Location Validation Function (LVF) 21. The Border Control Function (BCF) provides the following elements: A. Location Validation Function (LVF) B. Emergency Call Routing Function (ECRF) C. Protocol Interworking Function (PIF) D. Border Firewall
22. Customer records from the 9-1-1 extract of the service order system are compared to the MSAG in the DBMS to create these files: A. ALI records and SRS records. B. ALI records, ANI records, and SRS records. C. ALI records, SRS records, and error records. D. ALI records and ANI records. 23. Under the FMLA, an eligible employee must be granted, in total, up to weeks of unpaid leave during any twelve-month period for specific medical reasons as outlined in the act. A. 6 B. 10 C. 20 D. 12 24. Which of the following characteristics is not common within the ESZs: A. Secondary PSAPs B. Locality Name C. Serving Telephone Company D. Fire Protection Agency 25. The geocoding (address matching) process assigns what information to tabular data stored with addresses? A. TN and ESN B. Latitude and Longitude C. ANI, ALI, and ESN D. Street Name, House Number Range, and ESN 26. The communications equipment in a telephone central office has been damaged and is unable to process calls. This situation best describes: A. Loss of a central office B. Loss of a tandem switch C. Isolation of an end office D. Loss of a PSAP facility 27. The series of activities that utilize data from and the relations built between the following sources within the DBMS can be referred to as a Relational Database scheme: A. MSAG, ANI, and NIEM B. MSAG, ANI, and ALI C. MSAG, ALI, and ESN D. ANI, ALI, and GIS 28. An item considered a capital expense would be: A. 911 CPE B. Office Supplies C. Public Education Materials D. Operator Salaries
5 29. After the E9-1-1 system goes live to the public, PSAP personnel should use this form in reporting trouble and data error conditions: A. MSAG Ledger B. TN Assignment Form C. SOI Record Update Form D. ANI/ALI Inquiry Form 30. Which act was the first in a series of laws passed by Congress which gave Federal sanction to the right of labor unions to organized and strike, and to use other forms of economic leverage in dealing with management? A. Equal Employment Opportunity Act B. Clayton Act C. Norris-LaGuardia Act D. Taft-Hartley Act 31. Latitude is? A. Lines that are called meridians B. Is the distance from the Prime Meridian. C. The Y coordinate. D. Lines that run north and south. 32. What are the four phases of disaster planning as defined by FEMA?! A. Mitigation, Preparedness, Response, Recovery B. Mitigation, Preparedness, Action, Recovery C. Mitigation, Preparedness, Action, Reconstruction D. Mitigation, Response, Preparedness, Recovery 32. involves a comprehensive program that includes assistance to individual states in developing programs that would lead to the establishment of the predetermined and selected trained teams of individuals who can be mobilized quickly and deployed to assist communications centers during disasters. A. NEMA B. FEMA C. TERT D. NENA 33. The is meant to be used in conjunction with other Contingency Planning Documents to assist the PSAP to better prepare for and react to a disaster situation with the end goal being that the PSAP remains operational. A. NENA s PSAP Survivability OID B. National Incident Management System C. Federal Emergency Management Agency D. Telecommunications Emergency Response Team.
34. In an I3 environment, when a call is originated from a legacy wireline or wireless provider the first signaling and media interconnection point is called the: A. LPG B. LNG C. ESRP D. LVF 35. Choosing the best possible solution for a type of situation based on common sense is an example of a: A. Physical skill B. Interactive and social skills C. Clerical skill D. Cognitive Skill 36. A radio system where all users share the same radio frequencies to send and receive messages is a: A. Trunked radio B. Conventional C. Spectrum D. Simulcast 37. What percent of trainees do not complete the training process? A. 10% B. 15% C. 25% D. 30% 38. Ultra high frequencies include: A. 10-30 KHz B. 300-3000 KHz C. 300-3000 MHz D. 3-30 GHz 39. The third phase of new equipment acquisition is: A. Planning and Implementation B. Needs Assessment C. Procurement D. Request for Information 40. This type of device converts voice to a digital signal. A. Repeater B. Vocoder C. Binary code D. Control channel 41. A allows a radio system to provide coverage over a greater distance. A. Repeater
7 B. Master controller C. Portable radio D. Differential Global Positioning System (DGPS) 42. Timely and objective feedback to an employee is part of: A. Quality Improvement B. Quality Assurance C. Quality planning D. Adverse Actions 43. The piece of equipment that determines which channel that will be used on a trunked radio system is called: A. Repeater B. Satellite receiver C. Transmitter calculator D. Master controller 44. A commonly used chart to manage a project is called a: A. Gantt Chart B. Distribution Chart C. Composition Chart D. Histogram 45. An RFP is typically used when purchasing: A. Radio systems, B. Vehicles C. Towers D. Architectural Services 46. The term contract is used when local entities are permitted to purchase commodities at the government contract price without seeking competitive quotes or bids. A. Associated B. Augment C. Piggyback D. Annex 47. Prior to a vendor submitting a RFP/RFB, a conference may be held to permit face to face discussion between the agency and prospective vendors to clarify the RFP/RFB. This is called a: A. Pre-Bid or Pre-proposal B. Prelude C. Foreshow D. Proposition 48. Of the choices provided, which may be considered an illegal question in the interview process? A. What are your health issues? B. If hired, can you prove your age?
C. Are you legally authorized to work in the United States? D. What is your name? 49. When an ALI database is collocated on the PSAP s premises and there is physical connectivity/interoperability between the call handling and the ALI database to retrieve the ALI data is called: A. Hosted Solution B. Stand Alone ALI (SALI) C. Host Control D. Records Management System. 50. The time from application closing to testing should be no more than: A. 1 week B. 2 weeks C. 3 weeks D. 4 weeks 51. Which schedule property does not contribute to fatigue and boredom with the attendance problems of absenteeism and lower productivity? A. Long assignments on the same shift. B. Long periods of consecutive work days. C. Schedules with few weekends off. D. Schedules that distribute desirable schedules properties among employees. 52. A consolidated PSAP provides communications services for: A. A local government entity B. One EMS provider C. More than one agency or department D. More than one area code 53. Applying new technologies to emergency communications presents which of the following major challenges? A. Teaching children what number to call in the event of an emergency. B. Performing background checks on new applicants. C. Maintaining 9-1-1 system funding levels as more people rely on wireless or IP voice communications. D. Maintaining accurate zone map books. 54. Which Executive Order required that all discriminatory practices toward current employees and applicants be eliminated by federal contractors? A. Executive Order 11246 B. Executive Order 11375 C. Executive Order 11478 D. Executive order 10988
9 55. Which law is not enforced by the EEOC? A. The Age Discrimination in Employment Act of 1967. B. Title I of the American s with Disabilities Act of 1990. C. The Equal Pay Act of 1963. D. The Family Medical Leave Act 56. Which is NOT one of the ways that the NENA Technical Documents are categorized? A. NENA Standard B. NENA Requirements Documents (second paragraph, first bullet point, page 91) C. NENA Development Group Organizational Structure D. NENA Information Document 57. A battery-powered source of alternating current that also provides protection against commercial outages is: A. UPS B. Generator C. DAT D. PC 58. The feature within the call handling equipment that sends the call to the next available call taker is the: A. RMS B. ACD C. AVL D. CAD 59 A short duration recording devices is called: A. MDT B. Instant recall recorder C. Digital storage D. DAT file 60. The three elements of Quality Planning, Quality Control, and Quality Improvement are known as the: A. Progressive Discipline B. Quality Trilogy C. NAED D. Continuing Dispatch Education 61. The entity that enforces regulations covering telecommunications services (by wire or radio) is: A. FCC B. NAED C. NIMS D. ATIS
62. A Program that directs telecommunications service providers to give preferential treatment to users enrolled in the program when they need to add new lines or have their lines restored following a disruption of services. A. TRS B. TSP C. TTY D. ATIS 63. The branch of government hears cases that challenge legislation or require interpretation of that legislation. A. Legislative B. Executive C. Judicial D. Congress 64. The Act that established 9-1-1 as the universal emergency number was: A. Net 911 Improvement Act B. Enhance 911 Act C. (NET) 911 Improvement Act D. Wireless Communications and Public Safety Act 65. The term twisted pair refers to what type of transport media? A. Coaxial Cable B. Copper Wires C. Microwave D. Fiber Optics 66. Microwave signals travel in straight lines for up to, at which point a repeater is required. A. 10 miles B. 2000 feet C. 365 yards D. 30 miles 67. A computer network covering a small geographic area such as an office or group of buildings. A. WAN B. LAN C. VPN D. Intranet 68. Using, the PBX owner is responsible for creating and maintaining ALI records that identify each station address or Emergency Response Location. A. Tandem B. PS-ALI C. ANI
11 D. DID 69. ALI has to do with what type of information? A. License B. Library C. Router D. Address 70. The most common form of 9-1-1 Public Education is done through: A. Commercials B. Presentations in schools C. Radio Announcements D. Community Events 71. Two items to be used in justifying program a program in order to obtain funding. A. Research and Evaluation B. Gantt chart and timetable C. Mitigation and preparedness D. Delivery and feedback 72. A service which supplies the same dial tone to two different addresses within the same serving wire center at the same time is called: A. Party lines B. Dual Service C. VOIP D. PBX 73. The ability for a caller outside a company to call an internal extension without having it pass through a switchboard operator or attendant at the MLTS is called: A. Disaster B. Direct Connect C. Direct and Equal Access D. Direct Inward Dialing 74. A file of completed service order updates that is sent to the DBMSP by all SP s is called: A. Service Level Agreement B. Service Provider Identifier c. Service Order Input D. Service Registry 75. This protocol is used as the call signaling protocol in VoIP i2 and I3. A. Session Initiation Protocol B. Signaling Connection Control Part C. Simple Network Management Protocol D. Simple Object Access Protocol