Luna. Instruction Manual - PDF Free Download

Luna Instruction Manual

Safety Guidelines Product Components Explained. Luna Case. Luna Dock. Luna RFID Fob Luna Installation. Installation Guidelines. Fixing from Below. Fixing from Above. Luna Case Installation Operation. First Start-up. Fob Registration. Undocking. Docking/Undocking Best Practice Trouble-shooting. Tablet not charging. Tablet not on. Dock not locking Case. Case not docking. Can t undock Case.6 Dock Reset access.7 Soft Reset.8 Medium Reset.9 Hard Reset.0 Fob re-registration

Safety Guidelines Your Luna device should be installed and treated with care. The information below has been provided in the interest of safety, and to help you create a safe and successful installation. 6 Before installing or using the product, first read this instruction manual in full. Only install and use the product as described in this instruction manual. For users of the installed product, ensure that they have also read the instruction manual, or have otherwise been made aware of the operational instructions of the product. DO NOT use a power supply other than the one supplied with the product. DO NOT install the product outside, or where it may be exposed to humidity, moisture, liquids, excessive low or high temperatures, mechanical shock or direct sunlight. DO NOT install in a low temperature environment as moisture could form inside the device, which may damage the electronics. DO NOT install in a high temperature environment as electronics and plastic parts may be damaged. DO NOT allow dust, dirt, food or fluids to be spilt on the unit, as this may damage the electronics and mechanics. DO NOT use harsh chemical cleaners or solvents or detergents to clean the product. Wipe carefully with a soft dry cloth to clean. DO NOT attempt to open the product, except for the opening of the tablet enclosure as part of its operation. There are no user serviceable parts of the product and unauthorised handling may damage the product and will void your warranty. DO NOT dock or undock the device without taking care. DO NOT use excessive force when handling the product and avoid any heavy impacts caused by dropping the product as this may cause damage to the product.

Product Family Explained The Luna Dock locks down your Luna Case, and can be unlocked using the contactless RFID Fob. The tablet is seamlessly charged whilst the Case is docked.

. Luna Case Docking Pin Recess Case Charging Contacts Case Tablet Access Lock Case Status Light Tablet Home Button Access.mm Audio Port Tablet Power Push Button Tablet Front Camera Access A Luna Case *Tablet not provided. Luna Dock USB Plug.mm Audio Jack Dock Cable Docking Pins DC Connector B Luna Dock Charging Contacts Dock Power Light. Luna RFID Fob C RFID Fob Presenting a valid RFID Fob releases the Luna Case from the Dock.

Luna Installation

. Installation Guidelines...... The Luna Dock and Luna Case are designed for use and installation inside only. Do not install the unit outside, or expose it to extreme environmental conditions. www Avoid positioning your Luna directly below bright lights to reduce screen glare. Ensure that a secure and strong Wifi connection is available if your tablet requires Internet access.

.. Consider the distance to an available power supply socket. Luna will only charge, lock and unlock if connected to a reliable mains power supply... #### #### RFID Fob Identification Number The Power Supply Cable is.m in length...6 We do not recommend installing your Luna within reach of small children. Consider creating a database of the RFID Fob identification numbers associated with each Luna Dock and member of staff...7 Consider how your staff or customers will interact with the Luna Case when installing multiple units close together - can they be easily accessed for docking and undocking?

..8..9 Maximum 0mm Minimum 0mm The recommended maximum surface thickness for Fixing from Below is 0mm...0 Horizontal Surface Mounting Guidelines The recommended minimum surface thickness for Fixing from Above is 0mm. Minimum 0mm Minimum 0mm Docks must be mounted with at least these minimum distances between them and the surface edge. Installing multiple units closer to each other than this may result in being unable to dock or undock your Luna effectively. Minimum 0mm Minimum 00mm

.. Vertical Surface Mounting Guidelines Minimum 00mm Docks must be mounted with at least these minimum distances between them. Minimum 00mm Minimum 0mm Installing multiple units closer to each other than this may result in being unable to dock or undock your Luna effectively.

. Fixing from Below Tools required Maximum 0mm Tape Measure Pencil Drill mm Drill bit 0mm Drill bit 7mm Spanner Socket Driver Phillips # Driver bit Parts required L M 6mm Torx Pin Security Screws x E Mounting Plate F Clamping Plate I M 0mm Countersunk Screws x B Luna Dock M Closed Dock USB Cover K T0 Security Driver Bit G M Nylocs x H M Spring Washers x

.... F *If mounting on a vertical surface and routing cable upwards. *If mounting on a vertical surface and routing cable downwards. F Bottom Edge of Vertical Surface *distance not representative of actual recommended measurement.. *If mounting on a horizontal surface. Bottom Edge of Vertical Surface *distance not representative of actual recommended measurement.. F Customer Facing mm Drill bit Using the Clamping plate as a template, mark the position of the countersunk screw holes.

....6 F 0mm Drill bit Using the Clamping plate as a template, mark the position where the Dock cable will pass through your surface...7..8 F mm Drill bit Using the Clamping plate as a template, mark the position of the Dock reset button hole.

..9..0 I E F H G Tighten to: Nm Please note, the Mounting Plate is attached to the bottom of the Luna Dock for transportation..... Rear View Individually feed the Luna Dock Cables through the drilled hole in your mounting surface - USB cable first. Ensure the Luna Dock is orientated correctly. Locate your Luna Dock onto its Mounting Plate

.... Tighten to: 0.Nm L Slide the Luna Dock into its locked position.....6 The M 6mm Torx Pin Security Screws must be fully secured into the Luna Dock to ensure correct functionality of the Luna. M Click Ensure both screws are fully secured into the Luna Dock before attaching the Dock USB Cover. The Fixing from Below installation of your Luna Dock is complete - proceed to section.

. Fixing from Above Tools required Minimum 0mm Tape Measure Pencil Drill Socket Driver Phillips # Driver bit mm Drill bit 0mm Drill bit Parts required B Luna Dock L M 6mm Torx Pin Security Screws E Mounting Plate F Clamping Plate x M Closed Dock USB Cover K T0 Security Driver Bit J Countersunk Pozi screws x

.. F.. *If mounting on vertical surface and routing cable upwards. *If mounting on vertical surface and routing cable downwards. F Bottom Edge of Vertical Surface *distance not representative of actual recommended measurement.. *If mounting on horizontal surface. Bottom Edge of Vertical Surface *distance not representative of actual recommended measurement.. F Customer Facing If required, drill into your mounting surface using the drill bit appropriate for the material and screw requirements. Countersunk Pozi screws are provided with your Luna Dock.

..9 Rear View..0 J E Screws must be flush in the countersunk holes.. Rear View Individually feed the Luna Dock Cables through the drilled hole in your mounting surface - USB cable first. Ensure the Luna Dock is orientated correctly... Locate your Luna Dock onto its Mounting Plate Slide the Luna Dock into its locked position.

.... Tighten to: 0.Nm L M Click.. The M 6mm Torx Pin Security Screws must be fully secured into the Luna Dock to ensure correct functionality of the Luna. Ensure both screws are fully secured into the Luna Dock before attaching the Dock USB Cover. The Fixing from Above installation of your Luna Dock is complete - proceed to section.

Tablet Supports Luna. Luna Case Installation Parts required.. A Luna Case D Case Key N Tablet Supports D Place your Luna Case down (onto a soft surface to minimise risk of damage). Insert the Case Key and carefully turn anti-clockwise, whilst lifting the case until the case opens.

.... Tablet Supports Luna N.. Select the correct Tablet Supports appropriate to your tablet model. The Luna Case by default is configured to allow access to your Tablet power button. Go to section..8 if keeping this configuration. Insert the Tablet Supports into the Luna Case, specific to your tablet model. Ensure that they are fully inserted... Configure your Luna Case to prevent access to the Tablet power button.

..6..7..8..9 Press down on the Lightning connector whilst installing your tablet. Ensure the connector is fully engaged with the tablet. Ensure the male Audio Jack is fully inserted into the tablet.

..0.. Click Ensure the Audio cable remains within the case..... Press down on all edges of the case to ensure that the Luna Case is locked securely. Do not dock your Luna Case into the Luna Dock at this stage. The Luna Case Installation is now complete. Proceed to section

Operation

. First Start-up.. O Set-up the DC power supply - use the appropriate plug attachment for your region..... x Beep White Light Flashing Your Luna Case must not be docked at this initial stage of start-up. Your Luna Dock is booting up. Do not Dock the Luna Case whilst the Dock Power Light is flashing.

. Fob Registration.. The Dock Power Light will remain on once the Luna Dock is powered..... Dock your Luna Case into the Luna Dock. Refer to Section. for Dock/Undocking best practice. C The Luna Case Status Light will be blue. The Luna Dock is ready for your RFID Fob to be registered to it. Touch the RFID Fob to your Case on the Case Status Light- the Case Status Light will turn white to confirm registration. This RFID Fob is now registered to the Luna Dock. Your Luna Dock has now locked the Luna Case. If the Case Status Light flashes red and the Dock continuously beeps and flashes, present your RFID Fob to the Luna Case and undock then redock the Luna Case.

. Case Undocking.. C The Luna will only unlock when the Dock is connected to mains power. Ensure that the Dock power supply is on and connected - the Dock Power Light must be on..... Touch the registered RFID Fob over the Luna Case Status Light to unlock the Luna Dock. 8sec The Case Status light will go green and beep when the Dock is unlocked. The Dock is unlocked for 8 seconds. Remove your Luna Case now.

....6 sec If you ve not undocked your Case, after 8 seconds, the Luna Case and Dock lights will slowly flash for seconds. The Dock is getting ready to lock...7..8 The Luna Case and Dock will now quickly flash and beep for. seconds. Do not undock your Luna Case. The Dock is now locking. The Luna Dock is now locked. The Case Status light will go red and beep if trying to unlock the Luna Dock with an unrecognised RFID Fob. The Dock will remain locked.

. Dock/Undocking Best Practice Dock your Luna Case using both hands. Do not use one hand to dock your Luna Case If the Case Status Light flashes red, with the Dock continuously beeping and flashing after docking, your Luna Case has not been docked correctly. Undock (Section.) and redock your Luna Case, ensuring the Case is correctly docked within the Luna Dock. (Ensure that both M 6mm Torx Pin Security Screws securing the Luna Dock to its Mounting Plate are attached - go to step.. and onwards if these screws are missing). Undock your Luna Case using both hands. Do not use one hand to undock your Luna Case

If your Luna Dock Power Light is continually flashing, ensure that your Dock is correctly installed onto its Mounting Plate. Refer to the relevant Luna Dock installation guide (.. and onwards if Fixing from Below, or.. and onwards if Fixing from Above ), to ensure correct functionality of your Luna. Use the following Troubleshooting flow diagrams to diagnose any issues. Trouble Shooting

. Tablet not charging. Is the Luna Case docked in a Luna Dock? Dock your Luna Case. Tablet only charges when docked within a powered Luna Dock. Dock Power Light or Case Status LED Flashing? Undock your Luna Case from the Luna Dock, then correctly redock your Luna Case. If the lights continue flashing after redocking, go to Section.9 and complete a Hard Reset. If unable to undock your Luna Case, go to Section.8 and complete a Medium Reset. Ensure that both M 6mm Torx Pin Security Screws securing the Luna Dock to its Mounting Plate are attached - go to step.. and onwards if these screws are missing. Dock Power Light on? Power adaptor connected to dock & on? Connect power adaptor to the Luna Dock. Turn on. Undock the Case from its Dock. Turn Dock off. Clean all Charging Contacts with a lint free dry wipe. Are all Charging contacts clean? Remove tablet from Case. Connect tablet to charger originally supplied with the tablet. Does tablet turn on and charge? Consult instruction manual supplied with your tablet. Turn the Dock on and redock the Luna Case. Is your tablet charging? Undock the Case from its Dock. Turn Dock off. Clean Lightning cable contacts,case&dock charging contacts with a lint free dry wipe. Go to step..8 and onwards to re-insert your tablet into the Luna Case. Your Luna is operating correctly. Ensure Charging Contacts are kept clean. Please contact us with this information. Turn your Luna Dock on and dock your Luna Case. Does the tablet charge? Your Case is operating correctly.

. Tablet not on. Is the Case docked within a powered Dock? Dock the Case within a powered Dock. Case Power Button configured on? Can you access the tablet home button? Press this button once to wake your table from sleep mode. Undock the Case from the Luna Dock and remove the tablet. Does the tablet turn on? Your Luna is operating correctly. Change Tablet sleep settings if required. Press the tablet power button. Does your tablet turn on Modify your tablet sleep settings to stop tablet hibernation. Go to step..8 onwards to re-install the tablet into Luna. Your Luna is operating correctly. Connect tablet to the charger originally supplied with the device. Does your tablet charge & turn on? Consult instruction manual supplied with the tablet. Turn Dock off. With a lint free dry wipe, clean the Case&Dock Charging contacts. Go to step..8 and onwards to install your tablet within the Luna Case. Turn the Dock on and dock your Luna Case. Does your tablet charge & Turn on? Complete a Soft Reset of your Dock - Section.7

. Dock not locking Case. The Dock will only lock when there are RFID Fobs registered to it. Go to Section. Dock Power light on? Dock connected to power & turned on? The Case only locks when Dock is powered. Connect to reliable power source. Is the Case Status LED Blue? Dock Power Light or Case Status LED Flashing? Undock your Luna Case from the Luna Dock, then correctly redock your Luna Case. If the lights continue flashing after redocking, go to Section.9 and complete a Hard Reset. Ensure that both M 6mm Torx Pin Security Screws securing the Luna Dock to its Mounting Plate are attached - go to step.. and onwards if these screws are missing. Case correctly docked within the Dock? Dock only locks when Case is docked correctly. Re-dock the Case correctly - go to. Undock the Case. Turn Dock off & clean all Charging Contacts. Turn Dock on. Complete a Soft Reset of your Dock - Section.7 Dock Locking? Your Luna is operating correctly. Ensure Charging contacts are kept clean.. Case not docking. Go to Section.9 to complete a Hard Reset. Dock Power light on? Dock connected to power & turned on? The Case only locks when Dock is powered. Connect to reliable power source. Docking pins locked? Dock Power Light Flashing? Undock your Luna Case from the Luna Dock, then correctly redock your Luna Case. If the lights continue flashing after redocking, go to Section.9 and complete a Hard Reset. Ensure that both M 6mm Torx Pin Security Screws securing the Luna Dock to its Mounting Plate are attached - go to step.. and onwards if these screws are missing. Ensure to follow correct docking procedure - go to Section.

. Can t undock Case. Dock Power light on? Dock connected to power & turned on? Case only un-docks when Dock is powered. Connect Dock to power. Go to Section.9 and complete a Hard Reset. Ensure that both M 6mm Torx Pin Security Screws securing the Luna Dock to its Mounting Plate are attached - go to step.. and onwards if these screws are missing. Dock Power Light or Case Status LED Flashing? Tablet charging? Go to Section.8 to complete a Medium Reset. Ensure all contacts on the Dock and Case are clean. Go to Section.8 to complete a Medium Reset. Ensure all contacts on the Dock and Case are clean. Case Status Light on? RFID Fobs registered to this Luna Dock. Go to Section. to register your RFID Fob. Case Status Light Blue? Present RFID Fob to Case. te the colour the Case Status Light turns. White Red Green Ensure that the RFID Fob is being presented correctly to the Luna Case, directly on the Luna Case Status Light. RFID Fob not recognised. Only registered RFID Fobs will unlock the Case - present a registered RFID Fob. There are only four Status Light colours. Represent the registered RFID Fob. Your Case is ready to be undocked. Undock now. Refer to Section. for the Case undocking sequence.

.6 Dock Reset Access.6. Ensure the correct reset level is used. The appropriate reset level will be highlighted by the Troubleshooting flow charts. The level of reset will dictate what is necessary to return the Dock to its correct operating state. It is only possible to reset the Luna Dock whilst it is powered. Fixing from Below or Fixing from Above Dock Reset Button.6..6. *Proceed to.6. if you installation does not allow access to the Dock Reset Button from below your installation surface. L Only follow if there is no access to the Dock Reset Button from below your mounting surface. M

.6..6. Dock Reset Button Slide the Luna Dock into its unlocked position on the Dock Mounting Plate..6.6 Carefully lift off the Luna Dock from its Mounting Plate. The Dock Reset Button is accessible from the underside of your Luna Dock, as highlighted. Ensure the correct reset level is used. The appropriate reset level will be highlighted by the troubleshooting flow charts. The level of reset will dictate what is necessary to return the Dock to its correct operating state.

.7 Soft Reset.7. Perform a Soft Reset when needing to reboot the memory of the Dock - all registered RFID Fob data will be retained. The Dock will not unlock or lock. Depress button for sec x Beep.8 Medium Reset.8. Wait 60 seconds before docking a Luna Case into the Dock. If the Luna Dock was removed from its Mounting Plate to access the Reset Button, go to.. Perform a Medium Reset when needing to unlock the Luna Case from the Luna Dock - whilst retaining the registered RFID Fobs within its memory. Depress button for 0 sec x Beep

.8. If you removed the Dock from its Mounting Plate go to.. to re-install the Dock to onto its Mounting Plate. Undock the docked Luna Case. Wait 60 seconds before docking a Luna Case into the Dock..9 Hard Reset.9. Perform a Hard Reset when needing to erase the registered RFID Fobs from the Dock memory. The Dock will unlock - allowing the Case to be undocked. Carrying out a Hard Reset will completely erase the entire registry of RFID Fobs recognised by the Dock being reset. It will be necessary to re-register your RFID Fobs to this Dock. Only perform a Hard Reset as a last resort. Depress button for 0 sec x Beep

.9..9. If docked, remove your Luna Case from the Luna Dock now..9. Wait 60 seconds for the Dock to boot up and calibrate - do not attempt to dock a Luna Case whilst the Dock light is flashing. Go to section.0 if the Luna Dock was not removed from its Mounting Plate to allow for Hard Reset. If the Dock was removed from its Mounting Plate to allow for resetting, continue to step.9. to re-install the Dock to its Mounting Plate. Locate your Luna Dock onto its Mounting Plate

.9..9.6 Tighten to: 0.Nm L Slide the Luna Dock into its locked position. Both M 6mm Torx Pin Security Screws must be fully secured into the Luna Dock. Do not over-tighten..9.7.0 Fob re-registration Click The installation of your Luna Dock is complete. Go to.0 to begin the re-registration of the RFID Fobs that are to be paired with this Dock.

.0..0. Dock your Luna Case into the rebooted and recalibrated Dock..0..0. The Luna Case Status Light will be Blue when ready to accept your RFID Fob. Touch the RFID Fob you wish to register over the Luna Case Status Light. When your RFID Fob has been successfully registered, the Case Status Light will Flash White, whilst the Luna Dock will Flash White and Beep once. Proceed with the normal operation of your Luna

To see our full terms and conditions for the United Kingdom, please visit: www.bouncepad.com/terms-business/ To see our full terms and conditions for the United States and Canada, please visit: www.bouncepad.com/us/terms-business/ To see our full terms and conditions for Germany, please visit: www.bouncepad.com/de/agb/ If you have any queries, please contact our Customer Care Team. www.bouncepad.com UK: + (0)0 69 0000 USA: -67-80-00 DE: +9 (0) 0 6098 70 hello@bouncepad.com hi@bouncepad.com hallo@bouncepad.com 06 Bouncepad Spotspot Ltd. All rights reserved.