2017 [Asterisk IP Telephny Slutins] Azim U. Hque President University IT Frum Bangladesh 1/1/2017
Wrkshp n Asterisk IP Telephny Slutins with Interactive Vice Recrding (IVR), Vice Mail System & Call Recrding Slutins Fr: University Campus Cmmercial Banks & Branches Natinal & Multinatinal Cmpany Crprate Office NGO ATM Bth IPT Service Prvider Cncept, Architecture & Designed by: An Expert Team (Asterisk IP Telephny Slutin) University IT Frum, Bangladesh www.universityit.rg /UniversityITFrum Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 1 9
What is Asterisk? Asterisk is an pen surce framewrk fr building cmmunicatins applicatins. Asterisk turns an rdinary cmputer int a cmmunicatins server. Asterisk pwers IP PBX systems, VIP gateways, cnference servers and ther custm slutins. It is used by small businesses, large businesses, call centers, carriers and gvernment agencies, wrldwide. Asterisk is free and pen surce. Asterisk is spnsred by Digium. Tday, there are mre than ne millin Asterisk-based cmmunicatins systems in use, in mre than 170 cuntries. Asterisk is used by almst the entire Frtune 1000 list f custmers. Mst ften deplyed by system integratrs and develpers, Asterisk can becme the basis fr a cmplete business phne system, r used t enhance r extend an existing system, r t bridge a gap between systems. Discver the Pwer f Asterisk: Build Vice, Vide and Text Applicatins Easily with Asterisk, The Wrld's Mst Widely Adpted Open Surce Cmmunicatins Sftware Develpment Framewrk. Asterisk is an pen surce framewrk fr develping state-f-the-art cmmunicatins applicatins. Asterisk includes hundreds f pre-built cmpnents that handle the cmplex, lw-level details f vice, vide, and text cmmunicatins. Develpers use Asterisk t create custm cmmunicatins slutins and t build innvative cmmunicatins prducts. Discver hw Asterisk can pwer yur next-generatin cmmunicatins deplyment. Digium: The Gld Standard in Asterisk Hardware: Digium's Asterisk hardware extends the pwer f Asterisk t the Public Switched Telephne Netwrk (PSTN) and beynd. Digium is the leading manufacturer f analg and digital interface cards, vice cmpressin mdules, redundancy slutins, and IP media gateways fr use with the Asterisk pen surce cmmunicatins engine. Slutins: Digium has telephny slutins that fit yur budget and are tailred t yur size and industry. Cmpare ur VIP phne system features and prices tday! IP Phne Systems Unified Cmmunicatins Mbility Cntact Center SIP Trunking VIP Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 2 9
Wrkshp Overview: Reduce Cmmunicatin Csts While Increasing AccessibilityandFreedm t wrk anytime, anywhere, n any device. With tday s diverse wrkfrce, cmmunicatin slutins must cnfrm t the needs f individuals and rganizatins, nt the ther way arund. Whether it s desk wrkers wh need t be able t use their phne extensin frm a bard rm r sit at a different desk with a different phne every day, t mbile wrkers wh need their wrk phne extensin tied t their cellular phne, r even hmebased r remte emplyees wh need a full in-ffice experience regardless f where they are in the wrld, users demand the same feature-rich cmmunicatins experience they have in the ffice, n matter where they are r what device they are using. In the ffice, at hme, r n the g, IP Telephny mbility slutins help wrkers in rganizatins all kinds t be innvative and prductive. Objective: In tday s high-tech wrld cnnectivity t netwrks is extremely imprtant fr rganizatins t survive. IP Telephny mbility service facility gives PABX users the freedm t attend t ffice calls irrespective f their gegraphic lcatin, and independently f their telephny device. Our mbility slutin makes it easy fr ur wrkfrce t cmmunicate n the devices frm any lcatin (ffice, hme, htspts), and n any netwrk (Wi-Fi, 3G/4G, WiMAX, CDMA and GSM Technlgy), they can access a full suite f mbile unified cmmunicatins. Mbility extensin is a unique functin that turns a mbile int IP PABX extensin and thus frees the user frm the ffice. This slutin is maintenance free and at very lw running cst due t its intelligent call ruting system. Yur IP Telephny system can be utilized t link extensins with smartphnes and user can easily cntact yu using a single number, whether yu are inside r utside f the ffice. If yu re traveling internatinally, yu can use Wi-Fi calling t call back thrugh yur IP Telephny Systems. Cnnect t a Wi-Fi netwrk wherever yu are and use Wi-Fi calling t place calls as if yu were in the US, Canada, UK etc. Yu wn t be charged internatinal raming fees r internatinal calling rates. Stay in tuch with peple back hme withut having t wrry abut getting a large cell phne bill after yu return frm yur trip. If yur mbile is turned ff r is in an area where there is n mbile cverage, and yu cannt answer the call, the vice mail system can autmatically answer and recrd the caller's message. Mbility Extensin can increase emplyee mbility and rganizatin's peratinal efficiency, prductivity and enhance service by prviding un-hindered access t wireless telephny. Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 3 9
Findings: On the basis f ur bservatin we have fund that mst f the fficials are using smartphnes and brings their wn mbile r laptp in yur ffice premise. We can utilize their mbile phne as an IP PABX Extensin inside the ffice and utside the ffice r glbal. With the help f yur strng Wi-Fi, LAN, Branch t Branch Netwrk and GSM technlgy, we can prvide smther Vice ver Wi-Fi calling and Vice Mail services. Initial prttype deplyment Initial prttypes and Prf f Cncept (POC) deplyment is being dne by the many crprate ffice and university campus. Understanding MAC Authenticatin: Each smartphnes and Laptb has wireless netwrk interface card (WNIC) used by a wireless client and has a unique media access cntrl (MAC) address. Fr security pint f view, all smartphne and prtabled devices must be registrated in yur Authenticatin and Authrizatin system. MAC authenticatin can be used and nly methd f client authenticatin and accessing the IP Telephny systems. Advantages f Wi-Fi Calling: Being able t call using a Wi-Fi netwrk has many advantages, including imprved receptin and saving mney. Systems Design & Prtcls: UNIX Operating System Sft Switching SS7 signaling transfer pints (STPs) H.323 Sessin Initiatin Prtcl (SIP) Sessin Descriptin Prtcl (SDP) Secure Real-time Transprt Prtcl (SRTP) Q.931 prtcl IEEE 802.11a/b/g/n ITU Standards Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 4 9
Benefits f Wi-Fi/Cell Architecture Telecmmunicatins csts are lwered withut changing emplyee habits Calls frm cell phnes are ruted t the PBX Higher emplyee availability Extensin rings cell when in Wi-Fi/Cellular Internet range Lwer radiatin fr calls within Wi-Fi range N cellular transmissin Imprved functinality All PBX features (cnference, recrdings, etc.) available t cell phne IP-PBX: Greater Access, Lwer Csts Place/receive calls via cell/sft phne, n matter where lcated Aut frward incming calls t mbile user Capitalize n Wi-Fi access where available t save csts and minimize health hazard Utilize Cellular Internet when Wi-Fi is nt available Prvide cell/sft phne users with full and direct access t IP-PBX functins Easy t use Prject Implementatin: N additinal cst Wh Shuld Attend Persns/rganizatins prvisining, and deplying pen surce PBXs Prfessinals deplying PBXs in their wn rganizatin Pre-Requisite t Attend the Hands-n Wrkshp N mandatry pre-requisites fr attending the training. Hwever, sme prir knwledge f TCP/IP and LINUX will be advantageus fr the participants t gain the ptimum result. Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 5 9
At the end f the wrkshp, yu will be able t: Overview IP Telephny System Hw t install, cnfigure, tune, and maintain a cmplete Asterisk system Cmpiling & Installing Asterisk frm surce cde Understanding f Asterisk Cnfiguratin files & functins Basic SIP cnfiguratin, Dial plan & Functins Basic dial plan structure using cntext Cnfiguratin Vice Mail Accunts Cnfiguratin IVR/Call Center/Welcme Tune Vice Call recrding SIP trunk cnfiguratin with IPTSP SIP call using sftphne and desk phne Aut-Attended Asterisk System Administratin Call ruting Telephne Security Integratin with IP Phnes Sftphne SIP Apps Smart Phnes Delivery methd: 100% Hands-n Training N PwerPint presentatin Training Materials will be available during the wrkshp day: www.facebk.cm/universityitfrum Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 6 9
Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 7 9
Respnsible fr Participants: 1. Bring Laptp & Smart Phnes Respnsible fr Organizer: 1. Prvide WLAN 2. Netwrk Switches 3. SIP Phne 4. Netwrk Cnnectivity Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 8 9
Prgram Schedule Times 09:30 am 09:45 am 09:45 am 09:50 am Sessin-1 09:50 am 11:00 am Descriptins Registratin Welcme Address by President, UITF Cmpiling & Installing Asterisk frm surce cde Asterisk Cnfiguratin files & functins Cnfigure, tune, and maintain a cmplete Asterisk system Tea & Cffee Break 10:45 am 11:00 am Sessin -2 11:00 am 01:00 pm Sessin-3 01:00 pm 02:00 pm 2:00 pm 03:00 pm Sessin -4 03:00 pm 04:30 pm Sessin -5 04:30 pm 05:00 pm Sessin 6 05:00 an -05:15 pm Sessin 7 05:15 pm 05:20 pm Basic dial plan structure using cntext Call ruting Integrate with Desk Phne, Sftphne & Smart Phne Testing and Cmmissining Lunch Break [N lunch prvided] Cnfiguratin Vice Mail Accunts Cnfiguratin IVR/Call Center/Welcme Tune Vice Call recrding Open Discussin / Q & A Certificate Giving Ceremny Vte f Thanks Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 9 9
Prepare the Envirnment & Necessary Sftware Requirements fr Asterisk IP Telephny Slutins: 1. VMware-wrkstatin-full 2. Virtual Bx 3. Citrix 4. CentOS-6.5-i386-bin-DVD1 & DVD2 5. Dwnlad Asterisk and Library files: 6. Dwnlad Ziper fr Laptp 7. Dwnlad X-Lite fr Laptp: 8. Dwnlad Putty.exe file 9. Dwnlad FileZilla Special Ntes: a) Dwnlad the mentined sftware and make a burn a DVD b) Cpy CentOS-6.5-i386-bin.is file int yur Hard Disk n Laptp c) Burn a CentOS-6.5-i386 in a DVD d) Bring yur Internet Mdem (if pssible) Nte: If Htel Wi-Fi may nt wrk during the wrkshp] Cnclusin We, University IT Frum is planning t rganize 100% Hands-n day-lng wrkshp fr Installatin Asterisk Server, Cnfiguratin, Testing, Cmmissining and integratin f vice, vide, data, and mbile cmmunicatins n an pen, distributed IP architecture that helps significantly reduce the cmplexity and csts typically assciated with ther slutins. The feature-rich UC system ffers the lwest ttal cst f wnership (TCO) and the highest custmer satisfactin in the industry, in part because it is easy t deply, manage, scale and use. Fr any technical assistance (Free f Cst): University IT Frum Bangladesh Help Desk: +8801976 78 46 25 Email: inf@universityit.rg universityitfrum@gmail.cm Website: www.universityit.rg Facebk: fb.cm/universityitfrum Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 10 9
/ UniversityITFrum Cncept, Architecture & Designed by: An Expert grup f University IT Frum Bangladesh Web: www.universityit.rg Email: inf@universityit.rg 11 9