Lake Zug Combined Networks GmbH Combined Networks GmbH Löberenstrasse 10 CH-6300 Zug Switzerland Phone +41 44 586 01 01 servicedesk@combined.ch January 2017
combined.swiss Virtual Datacenter Tremola, Gotthard Pass Our Combined Private Cloud is your virtual data center automatic, modern, dedicated and safe. The computing efficiency is provided when required and the used resources are monitored so that the customer has transparent information about the used and credited service. The access occurs independent from place and client. No matter which service you need computing power, memory capacity, database, backup or complex high availability services our Private Enterprise Cloud makes the IT-infrastructure available. Combined Communication Technology: Microsoft Exchange Combined Unified Communication Technology: Microsoft Skype for Business Combined Application Technology: Windows-based Applications Combined Collaboration Technology: Microsoft SharePoint Combined CMS Technology: Microsoft IIS and Contao CMS Combined Database Technology: Microsoft SQL Combined Virtual Workplace Technology: Citrix XenApp, Microsoft Windows Server combined.swiss Virtual Datacenter Technology: Microsoft Hyper-V & System Center product family
Our cooperation your benefit Profitability Flexible and adaptable IT environment No investment in standby capacities, no expensive dependence No, or rather minimal, investments in the own IT-infrastructure Efficient use of the IT resources Pay-per-use, easy to budget and transparent costs No more costly version upgrades and migration projects Specialized knowledge Many years of experience in build and running complex and fail-safe data centers as well as Microsoft and Citrix solutions Depending on the contract, specialized knowledge will be at your disposal 24 hours a day Direct access to IT specialists without unproductiveness Very high quality of service for fair prices Security and availability The keeping of the data and all the services takes place in Switzerland The safest data center in Europe (Tier 4 and FINMA-conform) Maximum security standards on all levels Constant and comprehensive monitoring of the IT infrastructure 24 x 7 Guaranteed availability in accordance with the Service Level Agreements Flexible and easy Single Point of Contact for every matter Implementation of adjustments with a high grade of automation Ready for the future and competitive
combined.swiss Virtual Datacenter Active Directory Domain Services and DNS Services Own domain with dedicated SSL certificate for the encryption Monthly updates and hotfixes Virus protection Unlimited memory space Unlimited bandwidth in the data center Operation of a redundant and central firewall Daily central backup of the environment with monthly and annual transfer to the offsite data center Full encryption (data storage, data transfer, backup) 2-factor authentication Access independent from location, time and device Proactive and reactive monitoring 24 7 Combined Service Desk Silver Microsoft Windows Server licenses License management High availability class 4 (99,99%) Services according to expenditure Data migration from existing environments Setting up of user devices Our Virtual Data Center is a requirement for all further Cloud Services.
Combined Communication All features of Microsoft Exchange: mail, calendar, contacts, tasks. in accordance with the Combined Virtual Data Center Multi-level virus / spam-protection Microsoft Exchange licenses Data migration from existing systems Setting up of user devices
Combined Unified Communication Addition to the communication features. in accordance with the Combined Virtual Data Center Microsoft Skype for Business licenses Data migration from existing systems Setting up of user devices
Combined Application Line-of-business applications as a service from the cloud. in accordance with the Combined Virtual Data Center Monthly updates and hotfixes for the applications Data migration from existing systems Setting up of user devices Support for the installation of the applications Needed licences
Combined Collaboration Features of Microsoft SharePoint Enterprise, OneDrive for Business Synchronization, search functions, sharing and joint editing of documents, file versioning with recovery. in accordance with the Combined Virtual Data Center Microsoft SharePoint licenses Data migration from existing systems Setting up of user devices All developments
Combined CMS Features of Microsoft Internet Information Services combined with Contao CMS and PHP as a solution for public websites. in accordance with the Combined Virtual Data Center Data migration from existing systems All developments
Combined Database Database server as the costumer wishes. Features of Microsoft SQL Server: database, reporting and analysis services. in accordance with the Combined Virtual Data Center Microsoft SQL Server licenses Data migration from existing systems Setting up of databases All developments Support for the installation of the application
Combined Virtual Workplace Your virtual workplace standardized, efficient, fast and always available wherever you need it. Combined Virtual Workplace enables the user to be completely independent and to have a safe, easy and fast access to the applications and data from every device. It is independent from place and time. The workplace is flexible and is perfectly compatible with all Combined Cloud Services. in accordance with the Combined Virtual Data Center Microsoft Office Professional Plus licenses Citrix XenApp licenses Automatic software distribution (packaging of standard applications) Data migration of existing systems Setting up of user devices Automatic software distribution (packaging of customer applications) All changes of configuration
Combined Consulting Services Consulting for SMB or support for bigger IT projects. For our clients we seek the optimal IT solution in the market and support you in the implementation of the IT project. together the best solution for you. Besides our experts, we also have access to many extern consultants. Through this varied expertise we offer the optimum for our customer. Proximity to the customer and fair prices: so we work out the perfect solution for your IT environment. We support you in the verification and optimization of existing systems and infrastructures. Through us you will find the way to a modern and efficient IT-environment. We focus on the requirements of the customer to find Our consultants support you also after the implementation of the project to ensure a safe operation. The consultants are always available as extern IT-consultants. Combined Customer Services We are here for you! Personal, contactable and competent. The dealing with the customers is one of our most important success factors. We understand your desires and help you in a competent way. Every business process depends from your desires and needs. Due to our manageable size of the company, we can deal with the individual needs of our customers and work solution-oriented. Reachability through all communication channels: e-mail, Skype, phone Reaction time 24 h On-call time Mo Fr, 8.00 17.00 Extensions Service Desk Gold Service Desk Platinum Service Desk Diamond On-call time Mo Fr, 7.00 23.00 Mo Fr, 7.00 23.00 Sa, 8.00 17.00 24 7 Reaction time 8 h 4 h 2 h All combinations of on-call time and reaction time are available by request.
About Combined We are an independent IT-company which has the goal to offer all services, which usually are only available for big companies, to the SEMs. As a result, the SEMs have the same chance and the same access to IT-infrastructures as the big companies. We are a technology-company that speaks the language of the customer and understands their needs. With this mind we don t offer products but solutions that correspond to the needs of our customers. Our customers are partners and we are connected with them by much more than a business relation. We build on a long-standing successful partnership with our customers. Green IT Lago della Piazza, Gotthard Pass Combined is committed to an intelligent and sustainable increasing of the efficiency and saving of energy. 100% of the energy we use comes from renewable energies. Our cloud services operate in a 100%-Co 2 - neutral data center deep in the Swiss mountains. We support actively campaigns such as Home Office Day and similar. Thanks to home office and virtual meetings, we increase our efficiency and reduce the travelling expenses and travel times.