End User Services. Director, EUS Tier 2 Webb,Nancy M. Director, Service Delivery Swan, Sharon. Executive Director, User Services Mantia,Jill Lynn

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End User Executive Director, User Mantia,Jill Lynn Director, EUS Tier 1 Bennett,Bernard Alekia Director, AV, Media, Incident Management Communications Arthur,Matthew K. Director, EUS Tier 2 Webb,Nancy M. Senior Director, IT Service Management Tyler,Rick Director, EUS Tier 3 Poertner Jr,Larry Director, Service Delivery Swan, Sharon Director, Student Technology Holmes,Sherry K Project Manager I Lopez, Mark

End User : Tier 1 - Service Center Director, End User, Tier 1 Bennett,Bernard Alekia OPEN #33753 (Gaston) Operations Supervisor Haftarczyk,Patricia Lee System Training & Support Coordinator Schuler,Brian Paul Clark,Wendy M. Switchboard Operator Winkeler, Gregory Fantasia,Eugene White, David May,Jeannie OPEN (Cabler) Systems Support Associate & Trainer Lester, Nino Alms, Seth Done, Rachel Henderson- Moore,Christina N. Applications Support Thornburg,Scott A. Wallace,Mark Edward Philipps,Stephanie Ann Applications Support Pilat, Paul Applications Support Sutherland, Christina Applications Support Wollenberg,Thomas C Application Developer Technician

End User : Tier 2 Deskside Support Director, End User Tier 2 Webb,Nancy M. Hahn,Joelle C Lawrence,Joshua T. Pusa,Suzanne Amanda Business Analyst III Burle,Edward J. Byerly,William Scott Morrison, Peter Henze,Braden William Duggan,Thomas Paul Sr. Tims,Valencia Shay Business Analyst I Pannier,Randy Rice,Timothy O Operations Supervisor Ruzich,Clinton Knapp Langley,Lynn Rogoz,Michael Operations Supervisor De Wet,Gary Robinson, Courtney Rea,Kim Michelle Wolbert,Eric Richard Shackelford,Paul Raymond Price,Braden Joseph Ingram, Christina Coyle,Adam Christopher McCane,Michael Spears,Jeffrey Technology Coordinator- Public Affairs Fleshman,Linda Sue Roethler Jr,Jerald J Sr. OPEN (Duggan) Rathert,Dave Operations Supervisor Alberty,Wade Tydor, Russell Biddle,Ronald Joseph

End User : Tier 3 Director, End User, Tier 3 Poertner Jr,Larry Luciano,Craig M Sleeter,Kevin A. Jones, David Desktop Engineer I Ackerman, Ralph Desktop Engineer I Kleeschulte,William A. Nuebling,Damon R LeVart,Kevin W Bohrmann,John W Piper Jr,John Mark Leisure,David M Poertner,Joshua B. Desktop Engineer I Simpson,Karen K. Desktop Engineer I

End User : Student Technology Director, Student Technology Holmes,Sherry K Oliver, Jared, STS Jackson,Oana Dimofte Programs Manager, STARS Burr,Garrie Operations Supervisor, STS Kaskowitz,Louis Donald Project Manager II Scott Allen Communications Coordinator OPEN (Callahan) Application Developer I

End User : AV / Emergency and Incident Response Director, AV, Media, Incident Management Communications Arthur,Matthew K. Goez,Brian Manager, Media Technology Buchanan,Beth Multimedia Fields,Terrell R Technician I Hunter,Kevin Multimedia OPEN (new) #33442 Video Engineer Baird,Jonathan D. Support OPEN Project Coordinator Phillips,Anthony Roy Support Bauer,Andrew D Technician II Chandler,Thomas Matthew Technician I

End User : Service Delivery-Shared IT Director, Service Delivery Swan, Sharon Sterling, David Implementation Project Manager Jacobsmeyer, Mary Operations Supervisor Walker, Anthony Operations Supervisor Wood, Carrol Operations Supervisor Milberg, Derek Operations Supervisor Landfried, Michael OPEN (new) #33532 OPEN (new) #34294 Administrative Assistant

End User : Service Management / CRM Sr. Director, IT Service Management Tyler,Rick Francis,Sonia Sr. Technology Customer Relationship Manager Jarrett, Candace Technology Customer Relationship Manager Firns,Glennon Allen Business Analyst Lead Gentile,Diane Lynn Manager, Quality Assurance Gaston, Valerie Quality Assurance Analyst Moncreif, Selena Technology Customer Relationship Manager