E Command and Control Center
2
The Company eurofunk Kappacher GmbH is an Austrian company with its head office in St. Johann in Pongau. The company was founded in 1969 and is mainly active as a system supplier for operation centre and communications technology. The core of eurofunk s work consists in the planning and construction of control centres and system solutions for public security, but also for industrial and commercial outfits with extra security needs. eurofunk is a one stop shop for security centres, but can also deal with all requirements for a modern operation centre and deliver with its own in-house products and system solutions. In addition, eurofunk also has a comprehensive range of service and maintenance products. With more than 400 highly-qualified employees, eurofunk is a high-performing, long-term partner. Research, development and innovation are deeply rooted into the eurofunk Group. Success in recent years, in particular with complex, demanding security operation centres, can be explained by way of the integrated solutions approach followed in the product portfolio and the high degree of customer intimacy and individuality. 3 Core Technologies Customer-Orientated Projects Project Expertise Operation centre technology Software solutions Telecommunication Broadcast systems Audio-visual technology Multimedia technology IT-systems Operation centre facilities Consultancy Planning Systems integration Service
4 Planning Precise planning is the keystone of every operation centre project. Together with your planning team, we will analyse your requirements on-site. This is essential so that we can build an understanding of your current processes and frameworks. Together with your project team, we analyse: Personnel structures and task allocation Spatial concepts and infrastructures Workflows and current processes Finally, the target situation will be developed together as a team, with all desired options and requirements included in a requirements specification document. From the knowledge gained in this way, we will create an individualised concept which is orientated around the budget available and the necessary requirements. This them forms basis upon which the right solution can be chosen. Alternative concepts will also be suggested and discussed together. In this way, we can optimally implement your individual requirements and desires.
One Stop Shop For questions of the core technologies in a modern operation centre at a governmental agency, an organisation with security responsibilities, or another kind of operator, eurofunk develops ready-to-implement operation centres based on its own products and solutions: 5 Incident control/management systems Geographic Information System GIS Redundant communications systems for phone and radio Speech recording systems Functionally and ergonomically designed operation centre desks Security systems Video management systems Customised software and management software Alert systems Multimedia systems All the specialists in the various specific fields work together intensively in order to realise an integrated, one-stop-shop solution.
6 Incident Control/Management Software ELDIS (Electronic Dispatching and Information System), the incident control and management software, offers diverse solutions for the complex requirements of a modern operation centre: Powerful system for incident recognition and disposal Current overview of incident control requirements and available resources Integrated and open GIS (Geographic Information System) Efficient and automated alarm systems Open platform for the integration of optional interfaces One advantage is to be found in the flexibility of the workflow and mask configuration. The modular construction of the ELDIS product range has proven successful in many ways. ELDIS makes it possible to unify various systems into an operation centre and to integrate user-friendly user interfaces in the best way, intelligently networked with one another by storing processes and data.
Communication without Borders In today s security and catastrophe management, current information on situations and strengths represent the main strategic resources. If the tasks at hand are thus to be fulfilled reliably, efficient and cross-media communication and the consolidation of information in the operation centre are pre-conditions. Systems which try to tackle this challenge must have high availability, fault tolerance and flexibility, in addition to being intuitive to use. eurofunk s speech communication system IDDS (Integrated Digital Dispatching System) offers a secure and highly-flexible platform with which the various communication paths can be combined into a touchscreen interface. Technologies such as emergency telephones, ISDN, VoIP, digital transmission, analogue transmission, ELA, intercoms, video calling and many more are all integrated. The communications system is a high-availability system with decentralised intelligence, ensuring cross-site, secure and networked communications over large distances and various media. 7
8 Operation Centre Desks When planning operation centres, we take a central role in both the basic spatial design and in the operation centre technologies. For these, we set the highest requirements: Stringent ergonomic requirements to ensure 24-hour service Excellent range of viewing angles via typically three to six monitors Integration of electronics and PC systems in addition to control panels with low noise generation Electronic and height-adjustable work surfaces Electronic height adjustment for monitors Clear desk concept Extremely polite service and easy accessibility All of these requirements have been taken care of in our various desk products, which will be individually planned according to your wishes and adapted to your spatial concept. Our desks are made of premium materials such as aluminium or natural wood and built to the highest standards in Austria.
Multimedia and Video Walls In our multimedia world, the intelligent and comprehensive provision of visual images from various sources a key, especially in an operation centre. To provide this, we plan video wall systems for your operation centre; these systems support all your visual information equipment, regardless of whether they use video images, TV, or software applications. Using modern management and splitting software, image rendering can be in a way totally customised to your wishes. To ensure continuous service, the following technologies are used: 9 Rear projections: Making it possible to install large video wall systems using wireless and stackable cubes. The long lifetime duration and the no-bezel image projection are particular advantages. LCD Screen: Using special LCD screens with particularly thin bezels means that extremely cost-effective video wall solutions are possible, even when space is at a premium in the operation centre. We re happy to advise you and to budget for the best-possible multimedia wall - in terms of space, technology and ergonomics.
10 Individualised Solutions For every project, eurofunk provides a concept specially adapted to your requests. The individual solution - adapted by us especially to your needs - is based on modern technologies and system components which are ideally suited to deployment in security-critical systems. If we have never previously developed a solution to a particular requirement, we re happy to design an individual and special solution with our highly-specialised development team. All system components will be combined together into a larger general solution, maintained and continually developed by us for many years.
References Since 1969, both our multi-manufacturer all-in-one solutions and our special solutions developed in house by eurofunk have been highly appreciated in various sectors and markets. Satisfied eurofunk customers include: Airports: Frankfurt am Main, Munich, Stuttgart Chemicals Industry : BASF, Evonik, Infraserv, Wacker Chemie Vehicle manufacturing industry: Audi, BMW, Daimler Finance: Allianz (insurance provider), Erste Bank Police, firefighters and emergency services: Nationwide operation centre networks in Bavaria (Germany), Schleswig-Holstein (Germany) and Saxony-Anhalt (Germany) with more than 30 independent and networked operation centres. Communications technology for police in the Netherlands and in Hesse (Germany). Service and Support Alongside planning, manufacture, delivery and sector-tailored installation, eurofunk also provides comprehensive maintenance and service. The 24-hour hotline is your direct line to eurofunk customer service. Your service specialist in the technical support department will find an effective solution to your problem. Efficient troubleshooting via online diagnosis and remote maintenance is available at all times. We can offer a broad network of service technicians with whom we can quickly and reliably get to work directly on-site. In addition, you can operate your systems securely and with the highest availability by way of our preventative maintenance service. 11 Support
Publisher: eurofunk Kappacher GmbH Eurofunk-Straße 1 6 5600 St. Johann im Pongau Salzburg Austria Tel.: + 43 6412 6223-0 Fax: + 43 6412 6223-1119 office @ eurofunk.com www.eurofunk.com