Placing an Order using an Exception To place an order using an Exception, navigate to the left hand side of the page and click the Exception link. You should now be on the Exception Categories page. If you scroll down a bit, you will notice there are three possible exception processes Technical Exception; Contract Amendment; and Time Sensitive Exception. We will walk through each of the processes. Technical Exception Click on the Technical Exception icon to begin placing your technical exception order. You should now see the description of the technical exception order process. Read the instructions carefully ensuring to download the SSC IT Pro Exception Order Form by clicking the download link and save it to your desktop or preferred save location. If you left the page to download the form, hit the back button on your browser so you are back on the Technical Exception description page. Once you have read the instructions, click the Add to cart button to move on (don t worry about the quantity at the moment). Enter the requested quantity and unit price for the product. For unit prices, please refer to the categories and subcategories list on SSC IT Pro or visit PWGSC's CAG website. After you have entered the quantity and unit price, click the Recalculate button.
The total value shown will be your Total Estimated Value for Section 32 approval. When you are ready to continue, click the Proceed to Checkout button. Note: In order for an order to be processed by SSC, there must only be one line item otherwise the order will be cancelled. Technical exceptions are used as a catch all category therefore this exception is also used for Microcomputer, non-nmso products. A general rule of thumb is that one vendor quote would equal one technical exception because, upon SSC s approval, the order would be processed as one call-up/contract however if SSC does not approve the technical justification, you may be asked to resubmit you order as separate, generic products. Fill out the required invoicing and delivery information indicated by a red asterisk (*). Note: If you have entered the invoice or delivery information previously, you can easily select it by using the drop down list in the My Saved Billing/Delivery
Addresses:. On the checkout page, scroll down to the section titled Additional Info. In this section you will be required to read through the information and certify that the order follows the business rules by placing a checkmark in the box by selecting it. It is also required that you scroll down to the bottom of the page to copy and paste the product code and also enter the name of the section 32 authority and up to two client reference numbers, if applicable.
In section 3, Choose your Shipping Method select the only option available, Delivery included or to be charged at cost. Note: The calculation of tax is not important at this step and can be disregarded. Scroll down to the final step, Payment Information and select Pay by Invoice for the Payment Method in the drop down list. At the bottom of the checkout page is a summary of the order where you can find the product code. Once you have filled out the required information, click Place Order to submit the order to SSC.
Once you have submitted your order, you will receive a confirmation by email or alternatively you can review the order receipt by clicking to view. Finally, you must complete the Exception Order form you downloaded earlier. Once you have filled it out, send an email to: SSC.provisioningservice-serviceapprovisionnement.SPC@canada.ca with the subject line using the following format - IT Pro Order # + Technical Exception. Attach the Exception Order form, and supplementary information such as a copy of a vendor quote and/or CAG configuration, if applicable. Contract Amendment Click on the Contract Amendment icon to begin placing your contract amendment order to exercise optional quantities against an existing RVD or call-up. You should now see the description of the contract amendment order process. Read the instructions carefully. There are two exception reasons in
this process, RVD Optional Quantity and Call-up Amendment. Before you proceed, if you have a copy of the RVD where your department obtained a pool of additional optional quantities, calculate the total value of the amendment. RVD Optional Quantity Use this exception reason when you want to place an order to exercise optional quantities of a product under an existing RVD that your department has a pool of options to draw from. When you are ready to move to the item description summary page, click on Add to cart. You should now see something like this: In the Each cell, enter the value of the RVD amendment. Then, click the Recalculate button. If the value looks odd, confirm that your quantity and unit price are accurate. The total value shown will essentially be your Total Estimated Value for Section 32 approval. When you are ready to continue, click the Proceed to Checkout button. Note: At this stage, in order for an order to be processed by SSC, there must only be one line item otherwise the order will be cancelled. If the contract amendment contains multiple items, then provide the section 32 authority for the entire value (excluding tax) of the RVD amendment. Fill out the required invoicing and delivery information indicated by a red asterisk (*).
Note: If you have entered the invoice or delivery information previously, you can easily select it by using the drop down list in the My Saved Billing/Delivery Addresses:. On the checkout page, scroll down to the section titled Additional Info. In this section you will be required to read through the information and certify that the order follows the business rules by placing a checkmark in the box by selecting it. It is also required that you scroll down to the bottom of the page to copy and paste the product code and also enter the name of the section 32 authority and up to two client reference number(s), if applicable.
In section 3, Choose your Shipping Method select the only option available, Delivery included or to be charged at cost. Note: The calculation of tax is not important at this step and can be disregarded. Scroll down to the final step, Payment Information and select Pay by Invoice for the Payment Method in the drop down list. At the bottom of the checkout page is a summary of the order where you can find the product code. Once you have filled out the required information, click Place Order to submit the order to SSC. Once you have submitted your order, you will receive a confirmation by email or alternatively you can review the order receipt by clicking to view. Finally, you must send an email to: SSC.provisioningservice-serviceapprovisionnement.SPC@canada.ca with the subject line using the following format: SSC IT Pro Order # X Contract Amendment. Please include the following information in the body of the email:
RVD/Call-up contract number; Contract start and end date; Supplier name; Requested delivery date and Number of optional quantities requested or the reason for the call-up amendment. Attach an electronic copy of RVD to assist SSC in processing your Contract Amendment order. Time Sensitive Click on the Time Sensitive icon to begin placing your time sensitive order. You should now see the description of the time sensitive order process. Read the instructions carefully and before we move on, make sure to download the SSC IT Pro Exception Order Form by clicking the download link (indicated with the red rectangle in the picture below) and save it to your desktop or preferred save location. If you left the page to download the form, hit the back button on your browser so you are back on the Technical Exception description page. Once you have read the instructions, click the Add to cart button to move on (don t worry about the quantity at the moment). Enter the requested quantity and unit price for the product. For unit prices, please refer to the categories and subcategories list on SSC IT Pro or visit PWGSC's CAG website. After you have entered the quantity and unit price, click the Recalculate button.
The total value shown will essentially be your Total Estimated Value for Section 32 approval. When you are ready to continue, click the Proceed to Checkout button. Note: At this stage, in order for an order to be processed by SSC, there must only be one line item otherwise the order will be cancelled. Fill out the required invoicing and delivery information indicated by a red asterisk (*). Note: If you have entered the invoice or delivery information previously, you can easily select it by using the drop down list in the My Saved Billing/Delivery Addresses:.
On the checkout page, scroll down to the section titled Additional Info. In this section you will be required to read through the information and certify that the order follows the business rules by placing a checkmark in the box by selecting it. It is also required that you scroll down to the bottom of the page to copy and paste the product code and also enter the name of the section 32 authority and up to two client reference number(s), if applicable. In section 3, Choose your Shipping Method select the only option available, Delivery included or to be charged at cost. Note: The calculation of tax is not important at this step and can be disregarded. Scroll down to the final step, Payment Information and select Pay by Invoice for the Payment Method in the drop down list. At the bottom of the checkout page is a summary of the order where you can find the product code. Once you have filled out the required information, click Place Order to submit the order to SSC.
Once you have submitted your order, you will receive a confirmation by email or alternatively you can review the order receipt by clicking to view. Finally, you must complete the Exception Order form you downloaded earlier. Once you have filled it out, send an email to: SSC.provisioningservice-serviceapprovisionnement.SPC@canada.ca with the subject line using the following format - IT Pro Order # + Time Sensitive Exception. Attach the Exception Order form, and supplementary information such as a copy of a vendor quote and/or CAG configuration, if applicable.