Remote RMM-800 Intelligent Site Management Device Guide INSTALLATION GUIDE Westell Technologies July 2016 Part # 030-300731 Rev. C
Copyright 2016 by Westell, Inc. All Rights Reserved. Westell, Kentrox, and Optima Management System are registered trademarks of Westell. All other names are trademarks of their respective owners. Information is correct at time of publication and is subject to change without notice. Contact Westell in Aurora, Illinois, to verify current product information. Westell, Inc. is an Equal Opportunity/Affirmative Action employer. Westell, Inc. 750 North Commons Drive Aurora, Illinois 60504 USA Toll Free: (800) 377-8766 International: +1 (630) 375-4950 Fax: +1 (630) 375-4931 Technical Support: 800-377-8766, option 2 (8 a.m.-6 p.m. Eastern time; follow prompts for after-hours service) Technical support email: support@westell.com Online Support Portal (Product Documentation Library): http://www.westell.com/services-support/supportportal/ (Register for access. Click on Documentation Library. ) Page 2
Remote RMM-800 Intelligent Site Management Device Guide This installation guide explains how to install the Remote RMM-800 intelligent remote site management device. Instructions for use of this product are detailed in the following Westell documents*: Command Reference Guide Configuration Guide Web Interface User Guide * Depending on the remote device and the version, these documents may cover multiple remote device models. Each model is part of the document name. For example, Remotes RMC-700 and RMM-800 Version 6.4x Configuration Guide. Guide to this document Product Components Cautions and Warnings Customer Assistance Required Tools and Materials Technical Specifications Page 3
Product Components Product Components Front Panel Components - Remote RMM-800 Pinouts - see page 5 LINK + ACT LEDs 2 Ethernet Ports 10/100/1000 Console Port Tx/Rx SMA Female Cellular/ PCS Antenna Diversity SMA Female Cellular/PCS Antenna Unit Status LEDs Chassis Ground Chassis Ground Connections 2 SFP Ports* 2 Asynch Serial Ports SiteBus Connection 16 Discrete Ports Analog Input Relay DC Power Inputs A & B *For information on SFP Optical Transceivers, contact Westell Customer Assistance. LED Status ALM DC FLT Unit Status LED Description Summary alarm LED: Illuminates when any alarm entries are in warning, minor, major, or critical state DC input power LED: Illuminates when valid DC input power is applied to the unit Hardware Failure LED: -- Illuminates when processor is not functioning, or when RMM-800 has been powered up and bootloader is loading -- Blinks when bootloader has loaded and kernel is loading -- Goes out when RMM-800 bootup is completed Page 4
Pinouts Pinouts Ethernet Switch Ports Blinks when data transfer is active. 8 1 Illuminates when a link is established. Pin Signal Direction 1 RX+ Input 2 RX- Input 3 TX+ Output 4 Termination 5 Termination 6 TX- Output 7 Termination Input 8 Termination Input Console Port 8 1 Pin Signal Direction 1 RTS Output 2 DTR Output 3 TXD Output 4 Ground 6 Ground 6 RXD Input 7 DSR Input 8 CTS Input SiteBus Port 8 1 Pin Signal 1 No connection 2 +5 3 No connection 4 data 6 ground 6 No connection 7 No connection 8 No connection Asynchronous Serial Ports RS232 Mode Pin Signal Direction 1 RTS Output 2 DTR Output 3 TXD Output 4 Ground 5 Ground 6 RXD Input 7 DSR Input 8 CTS Input 8 1 RS485 Mode Half Duplex Pin Signal Direction 1 No connection 2 TXRXb Bidirectional 3 TXRXa Bidirectional 4 Ground 5 Ground 6 Hi-Z 7 Hi-Z 8 No connection RS422 Mode Full Duplex Pin Signal Direction 1 No connection 2 TX- Output 3 TX+ Output 4 Ground 5 Ground 6 RX+ Input 7 RX- Input 8 No connection Page 5
Cautions and Warnings Cautions and Warnings Grounding and Electrical Safety CAUTION: Westell s Kentrox equipment and peripherals contain electrostatic sensitive components. Proper handling, shipping, and storage precautions must be exercised. CAUTION: During installation, read and observe all additional Cautions and Warnings shown in Step 1: Install SIM Chip and Wireless Phone Module Hardware in Remote RMM-800, Step 4: Attach Chassis Ground, and Step 5: Connect DC Power Input. CAUTION: For Westell s Kentrox equipment to operate safely and correctly, there must be a safety ground strap between the equipment ground bolts and the office ground. Environment CAUTION: In the event that Remote RMM-800 has been subjected to adverse environmental conditions, a service inspection of Remote RMM-800 should be made to ensure safe operation. Restricted Access Locations FCC CAUTION: The Remote RMM-800 is for use in restricted access locations only. The Federal Communications Commission has set limits for emitted radio interference, and Remote RMM-800 is constructed with this electromagnetic interference (EMI) limitation in mind. Remote RMM-800 is classified under FCC regulations as a Class A device, that is, a device for use in commercial environments and not in residential areas. This device has been tested and shown to comply with the following FCC rule: Part 15 Subpart J. Operation of this equipment in a residential area may cause interference to radio and TV reception, requiring the user to take whatever steps are necessary to correct the interference. Page 6
Cautions and Warnings Information is available from the FCC describing possible corrective actions. To maintain low EMI levels, we suggest that you use only metal connectors and shielded cable grounded to the frame. Specifications are subject to change without notice. Clock Battery CAUTION: The Real Time Clock battery is intended to last for the life of the product, and should not require replacement under normal operation. If for any reason the battery does require replacement, the unit should be returned for service at Westell. Contact Customer Assistance if this need arises. Page 7
Customer Assistance Customer Assistance All customers, partners, and resellers who have a valid Westell Support and Services Agreement have complete access to the technical support resources. Pre-sales Support Westell offers pre-sales technical support from 9 a.m. to 5 p.m. Eastern time, Monday - Friday. Representatives are standing by to assist with customer account information and product ordering and answer questions regarding Westell products and solutions. Phone number: 800-377-8766, option 1 Before you call or email Before you contact Westell for assistance, please have the following information available: The versions of hardware and software you are currently running The error number and exact wording of any messages that appeared on your screen What happened and what you were doing when the problem occurred How you tried to solve the problem Email Technical Support Email support is available. You may send email at any time during the day; however, responses will be provided only during normal business hours, in accordance with your Service and Support Agreement. To contact Technical Support, send email to: support@westell.com Telephone Technical Support Available to qualified Westell customers or partners who have not been able to resolve their technical issue by using our online services. To qualify for support, you must have a valid Support and Services Agreement. Phone number: 800-377-8766, option 2 Normal Business Hours: 8 a.m. to 6 p.m. Eastern time After-Hours Support: Available to qualified customers who are experiencing serviceaffecting outages that cannot wait until the next business day. To qualify for after-hours support, you must have a valid 24x7 Support and Services Agreement. Call the number above, option 2, and follow the prompts for after-hours service. Page 8
Customer Assistance Product Documentation You can also access and view the most current versions of Westell s Kentrox product documentation on our web site at: http://www.westell.com Remote Videos Westell s YouTube page features a three-video series on the installation, connection, and configuration of Westell Remotes. Scan the QR code below or log in to YouTube and search for Westell. SCAN THE CODE WESTELL TECHNOLOGIES You Tube PAGE Check out our Online Resources Page 9
Required Tools and Materials Required Tools and Materials Tools Materials #1 and 2 Phillips screwdrivers 2 mm and 3 mm flathead screwdrivers Crimping tool Wire cutter Wire stripper Adjustable wrench or 3/8 wrench or 3/8 socket wrench with driver ESD wrist strap Voltmeter, DC range PC or laptop with Westell s Kentrox Redirect software installed Screws and lock washers sized to fit your equipment rack Wire for input power connections (16 AWG solid or stranded insulated) Wire for ground connection (14 AWG, copper conductor) Ground lugs for rack or other earth ground Antioxidant Various required rack cables, connectors, and cable assemblies. For assistance in acquiring cables, contact Westell Customer Assistance. Waxed cord and/or cable ties for dressing cables Page 10
Step 1: Install SIM Chip and Wireless Phone Module Hardware in Remote RMM-800 CAUTION: Kentrox equipment and peripherals contain electrostatic sensitive components. Proper handling precautions must be exercised. If your Remote RMM-800 came with a pre-installed phone module and SIM chip, proceed to Step 2: Install Mounting Flanges and Tie Bar. Otherwise, follow these steps: To install the phone module: 1. Affix the FCC sticker (included with the phone module) to the product label on Remote RMM-800. 2. Using a screwdriver, remove the top/back cover from Remote RMM-800 by removing the screws from both sides of the top and the center of the back of the unit. (See Figure 1-1). Slide the top cover back and remove it from the unit. screws Figure 1-1 The installer removes the screw from the back side of Remote RMM-800. Page 11 3. Carefully remove the plugs sealing the openings in the front of the Remote labeled Tx/Rx and DIVERSITY. Insert the two antenna terminals into those openings. Inside the cabinet, turn both wires so they are oriented to connect to the
module via the standoff post with a minimum of twisting. Secure each terminal with a lock washer and a nut as shown in Figure 1-2. Figure 1-2 The installer secures an antenna terminal in the front of Remote RMM-800 with a lock washer and nut. 4. As shown in Figure 1-3, insert the end of the phone module opposite the leads into the module socket on the motherboard. Next, press down the other end of the phone module until it locks in place. Figure 1-3 The installer inserts the non-lead end of the phone module into its socket, above left, and then snaps the module into place, above right. Page 12
5. Connect the module lead labeled Main to the opening marked on the Remote cover as Tx/Rx, and connect the lead labeled Aux to the opening labeled Diversity. Make sure these connections are secure. 6. Run the lead wires through the clip on top of the plastic standoff near the module and snap the clip into place, as shown in Figure 1-4. In the completed installation, the wires should be clear of the circuit board. Figure 1-4 The standoff holds antenna wires clear of the circuit board. 7. The SIM chip slides into a card holder flat against the circuit board, as shown at left in Figure 1-5. The installer secures the SIM chip by snapping the hinged socket cover into place, as shown at right in Figure 1-5. Page 13
. SIM chip in socket Hinged socket cover Figure 1-5 The SIM Chip is shown being installed in its card holder. 8. Reinstall the Remote RMM-800 top cover, and reinsert and tighten the screws in the top and back panels. Step 2: Install Mounting Flanges and Tie Bar The Remote RMM-800 is designed for installation in a 19-inch or 23-inch equipment rack using mounting flanges which attach to each side of the device. The Remote can be equipped with an optional tie bar used for cable management which is installed at the same time as the mounting flanges. Note: Order part # RMM-800-T to obtain the cable tie bar with this Remote. Order part # 06-535-003 to obtain the cable tie bar separately. Page 14
Figure 1-6 Mounting flanges oriented to install Remote RMM-800 flush with the face of a 19-inch rack, top, or a 23-inch rack, bottom. To install Remote RMM-800 flush with the rack face, use screws to attach the mounting flanges to the three openings near the front of the device as shown in Figure 1-6. Orient the short and long sides of the mounting brackets as needed to fit the rack width. The installer can place the Remote RMM-800 to protrude from the front of the rack or to be recessed behind the front by changing the flange orientation and/or by attaching the flanges to the openings at the rear of each side. The optional tie bar (available with RMM-800-T) needs to be attached to the Remote at this time also. The tie bar can be attached in various ways. The installer needs to consider the available rack space, the location of other equipment, and the customer s Page 15
instructions to determine the best placement of the tie bar to help manage the site cabling. Step 3: Attach Remote RMM-800 to Wall or Rack To attach Remote RMM-800 to a wall, attach the flanges to the openings at the rear of each side, oriented so the other side of the flanges are flush with the rear of the device. The Remote RMM-800 can then be attached to a wall with screws turned through openings on the flanges. For rack mounting, install mounting screws and lock washers into the mounting holes and tighten firmly to the face of the rack. No space is required between Remote RMM- 800 and any component above or below Remote RMM-800. Step 4: Attach Chassis Ground Connect the chassis ground on the front face of Remote RMM-800 to a suitable ground such as the frame ground of a rack system or a reliable earth ground. CAUTION: The chassis ground must be connected to the same earthing electrode conductor as the DC supply system or to a bonding jumper (from an earthing terminal or bus) connected to the earthing electrode of the DC supply system. The chassis must be located in the same immediate area (such as adjacent cabinets) as other equipment connected to the same DC power system and earthing electrode conductor. The DC system cannot be earthed elsewhere. The DC power source must be located in the same premises as the chassis. No switching or disconnecting devices can occur between the earthed conductor of the DC source and the earthing electrode conductor. Notes: For ground connection, use 14AWG or larger conductor. Apply an appropriate antioxidant to the bare conductors before crimping the connector to the connector mating surface. Page 16
Step 5: Connect DC Power Input WARNING: Turn off the power feed before connecting wires. Connect the input power feed to the power supply connector. Be careful to observe polarity. Unscrew these two screws to remove the power connector, if necessary. Caution: A readily accessible disconnect device (suitably approved and rated) must be incorporated in the field wiring. To connect wires: 1. Turn off power feed. 2. Strip ends of wire 5/16 in. (7 mm). 3. (optional) Using a small flathead screwdriver, loosen screws on sides of power connector on the bottom right front of Remote RMM-800. 4. (optional) Remove power connector. 5. Apply an appropriate antioxidant to the conductor surfaces. Then insert wire into connector and tighten screws. Notes: Connect power connector to a reliably grounded +/-24-48 VDC safety extralow voltage (SELV) source. Use 16 AWG copper conductors. Typical circuit fuse: 3 A Page 17
Step 6: Install SFP Transceivers hasp Figure 1-7 Two fiber-optic cables are snapped in place in the SFP transceiver installed at left. The locking hasp is closed and the LED is illuminated. Another transceiver has been installed in the SFP port on the right, with a plug in the unused fiber cable ports. Insert your Westell SFP optical transceivers into place in RMM-800 s SFP ports. If the SFP module has a locking hasp, snap the hasp closed. Keep the stopper plugs in the SFP s fiber cable ports until you are ready to connect the fiber cables. Step 7: Connect the Port Cables Connect all port cables per your application. For assistance in acquiring cables, contact Westell Customer Assistance. Note: When connecting the communication ports to an external device that does not share the same earth and signal grounding system, an isolation device should be used. Important: Any external device with a serial RS232 connection requires a properly installed isolation device such as a Westell A90-RS232-ISO Surge Protection Device (see Figure 1-8). The A90-RS232-ISO protects the Remote from lightning strikes and power surges from equipment outside the plane of the device, such as a generator. Figure 1-8 An A-90-RS232-ISO Surge Protection Device securely installed in a racked Westell Remote. Page 18
Connecting to an Asynchronous Serial Port Asynchronous serial ports allow terminal devices with asynchronous serial ports (such as PCs, NEs, and asynchronous modems) to connect to Remote RMM-800. Connect one of the asynchronous serial ports to an external device, such as a modem: 8-pin modular plug to 8-pin modular plug rollover DTE ro DTE null RS232 cable Male DB-25 to 8-pin modular plug DTE to DCE straight cable Female DB-25 to 8-pin modular plug DTE to DTE null RS232 cable Female DB-9 to 8-pin modular plug DTE to DTE null RS232 cable Note: Use shielded cable to ensure compliance with applicable emission standards. Connecting to a Switched Ethernet Port The switched Ethernet ports allow you to connect Ethernet-capable devices to Remote RMM-800 and allow you to connect Remote RMM-800 to a LAN. Use an 8-pin modular plug to 8-pin modular plug straight 100BaseT cable to connect one of the switched Ethernet ports (labeled ETHERNET and 3 and 4 on the Remote RMM-800 front panel) to an Ethernet device on your network. Connecting to an SFP The SFP optical transceivers allow you to connect devices to Remote RMM-800 using fiber optic cables. If your SFP module is equipped with a locking hasp, keep the hasp snapped in the closed position when you connect cables. Insert and lock your fiber optic or other cables into the receptacles on the protruding end of the SFP. When a communications link is established, the LED associated with that SFP port will illuminate. Analog Connections You can connect an analog input on Remote RMM-800 to a 4 to 20 ma current loop or a 0 to 10 VDC transducer, which converts a physical input to a current or voltage output. For example, the physical input could be the temperature or voltage which is then converted into a current between 4 ma and 20 ma or 0 to 10 VDC. Remote RMM-800 can be configured to generate events when current thresholds are crossed, or to report input current values at intervals. The return/input from the sensor connects to the Analog + terminal on Remote RMM- 800. The - is connected to the power source negative. Remove the connection block from the front of Remote RMM-800 and loosen screws on the connector terminals to connect the wires. Once the wires are secured by retightening the screws, snap the connector back into the Analog/Relay terminals on the front of Remote RMM-800. Page 19
Refer to section config discrete analog in the Remote RMM-800 Command Reference Guide for analog configuration steps. Step 8: Install Antennas Connect external antennas to the leads marked Tx/Rx and DIVERSITY on the front of Remote RMM-800. Tip: As with many antennas, Remote antennas reception can vary depending upon various factors including the antennas positions. Users can shift the antenna positions to optimize reception. Use the command show controllers serial modem to check the signal strength after repositioning the antennas. Step 9: Configure an IP Address Configuring the IP address allows Remote RMM-800 to be accessed remotely. To configure the IP address: 1. Install Westell s Kentrox Redirect software on your laptop or PC. When the installation is complete, Kentrox Redirect and Kentrox Kickstart icons appear on your desktop. 2. Use a standard CAT5 Ethernet cable to connect the PC or laptop to an Ethernet port on Remote RMM-800. 3. Launch Kentrox Kickstart. Kickstart discovers the Remote RMM-800 device, as shown in Figure 1-8. Note: If the Remote RMM-800 device is not discovered within one minute, select Help > About in Kentrox Kickstart, then click the Network Troubleshooting Guide link for instructions. Page 20
Figure 1-9 The Kentrox Kickstart GUI shows that it has discovered a Remote, in this case under the hostname rmc27. Important: If a security alert appears advising that the server s host key is not cached in the registry, click the yes button to add the key to the cache. See Figure 1-9. Figure 1-10 Host key security alert. 4. Click SSH Terminal (or select Tools > SSH Terminal). An SSH window opens, displaying the login prompt. 5. At the login prompt, enter admin. This is the default login. 6. At the Remote RMM-800 password prompt, enter password. This is the default password. Page 21
7. At the command prompt, enter config interface bridge switch ip address, followed by the IP address and subnet mask. For example: config interface bridge switch ip address 10.34.64.222 255.255.255.0 8. At the command prompt, enter config ip route default and the default gateway address. For example: config ip route default 172.10.11.222 Page 22
Technical Specifications Technical Specifications Specification Weight Size Mounting Operating Environment (Ambient) Power Fuse Ratings Input/Output Ports Description 1.8 lb (0.82 kg) Height: 1.73 in. (4.39 cm) Width: 17 in. (43.18 cm) Depth: 4.9 in. (12.45 cm) Mounts in a standard 19-in. or 23-in. rack. Temperature: -40 to 65 C Relative humidity: 0% to 95% (non-condensing) Dual input (A/B feed): 5 watts minimum, 12 watts maximum Input voltage range: +/- 20 to 60VDC Voltage applications: +24VDC and -48VDC 0.5 A at 60 VDC 2 10/100/1000 SFP ports 2 switched 10/100/1000 BaseT Ethernet ports 2 RS232/RS422/RS485 Half Duplex Asynchronous serial ports 1 Linux serial console port 1 SiteBus, One Wire Interface Up to 12 One Wire sensors 16 Digital inputs, pre-wetted with common ground 1 Analog input: Voltage mode: Range: +/- 0 to 10 VDC Input impedance: greater than or equal to 400K Ohm Current mode: Range: 4 to 20 ma DC Input impedance: 100 Ohm Accuracy: +/-2% of full-scale 1 Relay output: Contact rating: 30 VDC at 2 A resistive Contact type: Form C Page 23