Cisco Active Network Abstraction Client Installation Guide, 3.5.1 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number:
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iq Expertise, the iq logo, iq Net Readiness Scorecard, iquick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, Packet, PIX, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0609R) Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. 1999-2006 Cisco Systems, Inc. All rights reserved.
CONTENTS Obtaining Documentation v Cisco.com v Product Documentation DVD v Ordering Documentation v Documentation Feedback vi Cisco Product Security Overview vi Reporting Security Problems in Cisco Products vi Product Alerts and Field Notices vii Obtaining Technical Assistance vii Cisco Technical Support & Documentation Website Submitting a Service Request viii Definitions of Service Request Severity ix Obtaining Additional Publications and Information ix vii CHAPTER 1 Introduction 1-1 Cisco ANA NetworkVision 1-1 Cisco ANA EventVision 1-1 Basic Concepts and Terms 1-1 Cisco ANA Gateway 1-2 Cisco ANA Unit 1-2 Cisco ANA Client 1-2 CHAPTER 2 System Requirements 2-1 Cisco ANA Client 2-1 Communications 2-2 CHAPTER 3 Before Installing the Client 3-1 iii
Contents CHAPTER 4 Installing the Cisco ANA Client 4-1 Using the Cisco ANA Client Installation Wizard 4-1 What s Next? 4-2 Starting the Client 4-2 Upgrading your Current System 4-3 Uninstalling the Cisco ANA Client 4-3 iv
Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers. Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL: http://www.cisco.com/univercd/home/home.htm The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL: http://www.cisco.com/go/marketplace/docstore Ordering Documentation You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL: http://www.cisco.com/go/marketplace/docstore v
Documentation Feedback Obtaining Documentation If you do not have a user ID or password, you can register at this URL: http://tools.cisco.com/rpf/register/register.do Documentation Feedback You can provide feedback about Cisco technical documentation on the Cisco Technical Support & Documentation site area by entering your comments in the feedback form available in every online document. Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/us/products/products_security_vulnerability_policy.html From this site, you will find information about how to do the following: Report security vulnerabilities in Cisco products Obtain assistance with security incidents that involve Cisco products Register to receive security information from Cisco A current list of security advisories, security notices, and security responses for Cisco products is available at this URL: http://www.cisco.com/go/psirt To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL: http://www.cisco.com/en/us/products/products_psirt_rss_feed.html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT: For emergencies only security-alert@cisco.com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies. For nonemergencies psirt@cisco.com In an emergency, you can also reach PSIRT by telephone: 1 877 228-7302 1 408 525-6532 vi
Obtaining Documentation Product Alerts and Field Notices Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x. Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL: http://www.cisco.com/en/us/products/products_security_vulnerability_policy.html The link on this page has the current PGP key ID in use. If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material. Product Alerts and Field Notices Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information. To access the Product Alert Tool, you must be a registered Cisco.com user. (To register as a Cisco.com user, go to this URL: http://tools.cisco.com/rpf/register/register.do) Registered users can access the tool at this URL: http://tools.cisco.com/support/pat/do/viewmyprofiles.do?local=en Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Technical Support & Documentation Website The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL: http://www.cisco.com/techsupport Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/rpf/register/register.do vii
Obtaining Technical Assistance Obtaining Documentation Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call. Tip Displaying and Searching on Cisco.com If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5. To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation radio button. To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page. Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 Australia: 1 800 805 227 EMEA: +32 2 704 55 55 USA: 1 800 553 2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts viii
Obtaining Documentation Obtaining Additional Publications and Information Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1) An existing network is down or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Severity 2 (S2) Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Severity 3 (S3) Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Severity 4 (S4) You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL: http://www.cisco.com/offer/subscribe The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL: http://www.cisco.com/go/guide Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.com/go/marketplace/ Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL: http://www.cisco.com/en/us/products/index.html ix
Obtaining Additional Publications and Information Obtaining Documentation Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL: http://www.cisco.com/discuss/networking What s New in Cisco Documentation is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of What s New in Cisco Documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm World-class networking training is available from Cisco. You can view current offerings at this URL: http://www.cisco.com/en/us/learning/index.html x
CHAPTER 1 Introduction Welcome to the Cisco Active Network Abstraction Client Installation Guide. This manual will walk you through a typical Cisco ANA Active Network Abstraction (ANA) Client installation. This chapter describes the Cisco ANA Client application suite. In addition, it provides a brief explanation of the terms used in this guide. Cisco ANA provides a suite of GUI tools that offer a simple, intuitive interface for managing the network and services and performing the required system administration activities. The Cisco ANA Client application suite consists of the following: Cisco ANA NetworkVision, see Cisco ANA NetworkVision. Cisco ANA EventVision, see Cisco ANA EventVision. Cisco ANA Manage. For more information, refer to the Cisco Active Network Abstraction Administrator s Guide. Cisco ANA NetworkVision Cisco ANA NetworkVision is the main GUI for Cisco ANA applications. It provides complete visualization of the managed network and services and supports fault and configuration functionality. It is also the launching point for all related tools such as the Cisco ANA PathTracer, Cisco ANA Command Builder and the Soft Properties Manager. Cisco ANA EventVision Cisco ANA EventVision is a GUI application, which serves as a browser for viewing and retrieving detailed information about the different types of system events and tickets that are generated within the Cisco ANA system. Monitoring Cisco ANA EventVision helps predict and identify the sources of system problems, which in turn assists in preventing future problems. Basic Concepts and Terms The following section describes the terminology used throughout this Installation Guide. 1-1
Basic Concepts and Terms Chapter 1 Introduction Cisco ANA Gateway The Cisco ANA Gateway performs the following functions: Serves as a gateway between OSS/BSS applications and the fabric of Cisco ANA Units. Implements a per-client adapter. Controls client access according to the set security rules. Maps the network to the business logic provided by the client application. Maintains a repository for keeping system settings, snapshots of active alarms and topological data. Cisco ANA Unit The Cisco ANA Unit is a key element of Cisco ANA system. Cisco ANA Units are networked together to create a modular, scalable, high-performance, distributed network knowledge engine for discovery, assurance and activation. Multiple Cisco ANA Units cover the entire network as a single complete entity. Cisco ANA Client The Cisco ANA Client Suite includes GUI-based tools providing total visibility for multi-vendor, multi-layer, multi-technology broadband networks. 1-2
CHAPTER 2 System Requirements Cisco ANA Client The minmum hardware and software installation requirements are provided below. Item Specifications Hardware Requirements (minimum) IBM or PC compatible Pentium IV, 2.66 MHz Processor or better work station 1 GB RAM 2 GB of free disk space DVD Drive 512 MB of free non-virtual memory Screen Minimum screen resolution of 1024 x 768 pixels True Color (32 bit) setting Software Requirements Operating System Windows 2000 or Windows XP Internet Connection (minimum) A fast internet connection with a minimum bandwidth of 1.5 Mb. Cisco ANA NetworkVision with a configuration 512MB of free-non virtual memory per running instance, supports a maximum of 12K devices, 12K links and 10K tickets (this is the maximum amount across all of the maps that are open). The other Cisco ANA applications require 256MB of free non-virtual memory. The maximum number of maps that can be opened for Cisco ANA NetworkVision is five, regardless of the number of devices, links and tickets. If the user encounters latency problems, the user must close the other applications running on the desktop. 2-1
Communications Chapter 2 System Requirements Communications The Cisco ANA Clients communicate with the Cisco ANA Gateway only; therefore, IP connectivity between Cisco ANA Clients and the Cisco ANA Gateway should be in place. The Cisco ANA Clients support automatic client updates from the Cisco ANA Gateway and depending on the upgrade the data may be up to 30 MB. For further information regarding the ports used, refer to the Cisco Active Network Abstraction Administrator s Guide. 2-2
CHAPTER 3 Before Installing the Client The installation DVD covers the installation of all the Cisco ANA Client components: DVD Title Web Start Cisco ANA Clients Description Cisco ANA Manage Cisco ANA NetworkVision Cisco ANA EventVision Java Runtime Environment v1.4 Before starting the installation procedure verify the following: The installation DVD as described above is available. There is IP connectivity between the Cisco ANA Gateway Server and the Client station that you are about to install. Warning Before installing the Cisco ANA Client 3.5.1 the user must uninstall the previous version. For more information about uninstalling see Uninstalling the Cisco ANA Client. 3-1
Chapter 3 Before Installing the Client 3-2
CHAPTER 4 Installing the Cisco ANA Client This chapter covers the installation of a single Cisco ANA Client station, as well as an Uninstall section. Using the Cisco ANA Client Installation Wizard The Cisco ANA Client Installation Wizard guides you step-by-step through the Cisco ANA Client installation process. Warning Before installing the Cisco ANA Client 3.5.1 the user must uninstall the previous version. For more information about uninstalling see Uninstalling the Cisco ANA Client. To install the Cisco ANA Client Step 1 Insert the Cisco ANA Client Installation DVD into the DVD drive. The Cisco ANA Client Installation Wizard is launched automatically and the Welcome window is displayed. In case the Cisco ANA Client Installation Wizard is not launched automatically, browse to the DVD directory and launch the sheer_webstart.exe executable. Click Cancel at any time to stop the setup process. Step 2 Step 3 Step 4 Click Next. The License Agreement window is displayed. Review the license agreement. Click Next to accept the license agreement. The Destination Location window is displayed. The default installation location is: C:/Program Files/Cisco Systems/ANA Step 5 Step 6 Step 7 If you want to change the default installation location, click Browse and choose the preferred installation directory. Click OK after choosing the required directory or click Cancel to return to the default installation location. Click Next to accept the installation directory location. 4-1
What s Next? Chapter 4 Installing the Cisco ANA Client The Select Components window is displayed. Be sure you select the JAVA Runtime option. This window provides the user with the possibility to: Overwrite any older or existing version of Java installed by Cisco Systems, Inc. Installs a new version of Java. Install Cisco ANA NetworkVision and Cisco ANA EventVision (users). Install the Cisco ANA Management Tools, namely, Cisco ANA Manage, and Cisco ANA Shell. Be sure you select the JAVA Runtime option. Step 8 Select one or more of the options according to your preference, and click Next. The Select Program Manager Group window is displayed. The default Program Manager Group is: Cisco ANA. Step 9 Step 10 Step 11 Step 12 To change the default Program Manager Group type in the preference. Click Next. The Start Installation window is displayed. Click Next to start the installation. The Installing window is displayed. When the installation is complete, the final window of the installation is displayed. This window provides the user with the following possibilities: Create a Quick Launch icon for Cisco ANA NetworkVision and the Cisco ANA Manage application on the Quick Launch toolbar. Immediately launch the Cisco ANA NetworkVision application. Select none, one or more of the possibilities according to your preference. Click Finish to end the installation application. What s Next? Once you have completed the Client installation, proceed by completing the deployment of the Cisco ANA using Cisco ANA Manage. For detailed information, refer to the Cisco Active Network Abstraction Administrator s Guide. Starting the Client For detailed information about starting and working with Cisco ANA Manage, refer to the Cisco Active Network Abstraction Administrator s Guide. 4-2
Chapter 4 Installing the Cisco ANA Client Upgrading your Current System For detailed information about starting and working with Cisco ANA NetworkVision and Cisco ANA EventVision, refer to the Cisco Active Network Abstraction NetworkVision User s Guide and Cisco Active Network Abstraction EventVision User s Guide. If the user encounters latency problems, the user must close the other applications running on the desktop. Upgrading your Current System The Cisco ANA Clients support automatic client updates from the Cisco ANA Gateway. When connecting with a Cisco ANA Gateway, the system verifies that the client version is the latest available and if an upgrade is required, the system automatically updates the Cisco ANA Clients from the Cisco ANA Gateway. This process may take several minutes. There is no need to upgrade the Cisco ANA Clients manually unless there is a major version change. Uninstalling the Cisco ANA Client You can uninstall all or selected Cisco ANA Client applications, including changing registry keys as required. To uninstall individual application components, you make your selections in the various wizard windows accessed from the Start menu s Cisco ANA sub-menu s Uninstall Cisco ANA Products option. You can also start the uninstall process using the UNWISE.EXE available in the install folder. When you conduct a Custom uninstall, you can select to remove or change the following: Private files (license, and other program files) Directories Remove or retain Registry Database keys Change other registry keys To uninstall the Cisco ANA Client Step 1 Step 2 Step 3 Select the Uninstall Cisco ANA Products option from the Start menu s Cisco ANA sub-menu, or Double-click the UNWISE.EXE available in the Cisco Systems/ANA installation folder. The Uninstall window is displayed with the Automatic uninstall option selected by default. To uninstall all Cisco ANA client applications, accept the default by clicking Next. The remove private files window is displayed. (You may uninstall individual Cisco ANA applications, and remove or change registry keys, however, this is not recommended.) To remove all private files, click Select All then click Next. The Perform Uninstall window is displayed. 4-3
Uninstalling the Cisco ANA Client Chapter 4 Installing the Cisco ANA Client Step 4 To uninstall all selected files and directories, click Finish. The Perform Uninstall window is displayed and the progress bar reflects the status of files being uninstalled. By clicking Cancel at any time, the uninstall process will stop, requiring a new install. Some stranded files may remain on your computer. 4-4