F Cisco WebEx Cloud Connected udio Service features What architectures does Cisco WebEx Cloud Connected udio (CC) support? CC supports two different architectures: CC Service Provider (CC-SP): In this option, the service provider partner peers with Cisco and provides the transport and access (phone numbers) to you while Cisco provides audio bridging from the Cisco Collaboration Cloud. The service provider partner also provides lifecycle support, that is, day-0, day-1, and day-2 support. Unlike the CC-Enterprise architecture, with CC-SP, the service provider partners do not have the option of using Cisco WebEx Public Switched Telephone Network (PSTN) connectivity. CC-Enterprise: In this option, you peer directly with Cisco. You will need to deploy Cisco Unified Communications Manager (8.5 or later) and Cisco Unified Border Element (CUBE) on-premises, and use your own unified communications and IP telephony network to carry on-net and off-net calls before handing them over to Cisco. The Cisco WebEx application also provides an option that lets you use Cisco WebEx PSTN connectivity, meaning the application provides the dial-in numbers and callback capability in certain countries. You must pay separately for Cisco WebEx PSTN audio, and you must be aware of the Cisco WebEx PSTN footprint. 2018 Cisco 2018 and/or Cisco its and/or affiliates. its affiliates. ll rights ll reserved. rights reserved.
F Can I purchase Cisco WebEx Cloud Connected udio as an audio-only conferencing service? No. CC must be sold as part of the Cisco WebEx integrated web conferencing service. CC service can be sold to existing Cisco WebEx customers as a replacement for their audio solution. New customers can purchase CC service only as part of an overall web conferencing solution. The CC contract term must coincide with the Cisco WebEx contract term. Which Cisco WebEx data services and clients does CC support? One of the biggest benefits of CC is that it is a native Cisco WebEx audio conferencing service and provides exactly the same integrated conferencing experience as Cisco WebEx PSTN-based audio. CC works with all Cisco WebEx centers with their full suite of features and functions. It also works with all the clients and mobile devices that the Cisco WebEx application supports. Will CC work with Cisco WebEx Meeting Center video (formerly known as Cisco Collaboration Meeting Rooms [CMR])? Yes, the CC Enterprise architecture will work with Meeting Center video, although the two deployments are separate and not dependent on each other. Meeting Center audio and video will reach the Cisco WebEx platform over the Internet and will not flow over the CC architecture, while CC Session Initiation Protocol (SIP) trunks carry only the telephony audio. However, with the CC-SP architecture, the service provider partner will need to test the Meeting Center video deployment as part of the CC-SP certification process. Once this testing is complete, the service provider partner should be able to offer Meeting Center video to customers. Does CC support localization of audio prompts? CC supports the same localization that Cisco WebEx data conferencing supports. Here is the logic to play local audio prompts for a CC customer: Callback: udio prompt localization is based on the country code and is standardized across all countries on a given audio bridge. It cannot be customized for any given CC-SP partner or customer. Dial-in: This is determined at the call level (SIP invite level). The CC-SP partner can choose to play any of the supported languages by sending the appropriate language tag. This does not require any release or change control. If the partner does not send a language locale tag in the SIP invite, Cisco will play the bridge default language irrespective of the dial-in number. The bridge default language is standardized across an audio bridge and cannot be customized for any given CC-SP partner or customer. The CC-SP partner needs to send the language preference in the Locale parameter in the SIP URI. The locale tag should be present in the SIP To header of the INVITE message to identify which language is desired in this call. For example: To: <sip:55156202@10.224.56.202;locale=es_co>. Cisco WebEx will look at this parameter and play the audio prompts in the local language. 2018 Cisco and/or its affiliates. ll rights reserved.
F Language Code (Locale tag) Name cafrench fr_c Canadian French chinese zh_cn Simplified Chinese danish da_dk Danish dutch nl_nl Dutch english en_us merican English finnish fi_fi Finnish french fr_fr European French german de_de German hungarian hu_hu Hungarian italian it_it Italian japanese ja_jp Japanese korean ko_kr Korean (South Korea) laspanish es_co Latin merican Spanish portuguese pt_br Brazilian Portuguese russian ru_ru Russian spanish es_es European Spanish swedish sv_se Swedish trachinese zh_tw Traditional Chinese turkish tr_tr Turkish ukenglish en_gb British English How are existing Cisco WebEx audio customers affected if they wish to migrate to CC? The only difference existing customers will notice is that the dial-in numbers that appear to attendees as they join the conference will change, because the numbers displayed within CC are owned by the service provider partner with the CC-SP architecture, or by the customer in the case of CC-Enterprise. Everything else, in terms of features, functions, and end-user experience, will be the same. Can I choose to have numbers provided by the Cisco WebEx application along with CC? Phone numbers provided by the Cisco WebEx application or callback over the Cisco WebEx PSTN are not available with the CC-SP architecture. CC-SP partners are solely responsible for providing the PSTN coverage. Cisco does allow CC-Enterprise customers to choose a list of countries where customers want numbers provided by the Cisco WebEx application. The rest of the locations, which are on customer IP telephony networks, will use the CC architecture, in which customers provide the conference numbers and calls will be routed by their Cisco Unified Communications Manager. ny usage of the Cisco WebEx udio numbers will be billed on a per-minute basis. One important caveat is that you cannot choose to have both your own numbers and numbers provided by the Cisco WebEx application in the same country. Does CC support the *0 function to contact tech support? Yes. Pressing *0 to connect to a tech support agent while in a meeting will work over CC. However, the tech support agent does not have control of the meeting and can only answer how-to questions or report a problem. Cisco WebEx conferencing is 2018 Cisco and/or its affiliates. ll rights reserved.
F designed as a self-service web conferencing service where hosts can manage meetings through online controls. The following are important highlights of this feature: Both hosts and attendees have the option to connect with tech support during the meeting. Users can access tech support from the client UI or by pressing *0 from the phone. The feature is available only to telephony users; it is not available to VoIP users. Only hosts have the option to bring tech support into the meeting; attendees and alternate hosts do not. The feature is available to CC customers only. IT can configure primary and secondary (backup) tech support numbers in the site admin. The tech support must be either the customer IT help desk or a third-party vendor or service provider partner not Cisco WebEx tech support. Does the CC service support the wideband audio codec G.722? With the CC-SP architecture, the CC service offers the wideband codec G.722 to CC-SP partners. The CC-SP partner will need to ensure that it offers this codec to their customer. This service is under trial with CC-SP partners and is not yet generally available. The wideband audio codec G.722 is not supported on the CC Enterprise architecture. Can the Cisco WebEx cloud infrastructure for CC be dedicated to just my traffic? No. Cisco WebEx CC is a multitenant solution and will not dedicate any equipment or bandwidth to any specific customer s audio traffic. ll customer traffic will traverse over shared infrastructure, which includes Cisco WebEx data center equipment, audio bridges, other servers, and all connections between them. My company has a global presence. Can I still use CC? Yes. CC is available to customers with a global presence. You can interconnect with Cisco WebEx meetings in the United States, Europe, and sia Pacific. We can provide a list of data centers on request. Support options What are the support options for CC? For CC-SP end customers, the service provider partner will be responsible for providing the support options. CC-Enterprise customers have two support options: You can choose to buy managed day-2 support from the Collaboration Experience Managed Service (CEMS) team from Cisco dvanced Services, where the service DMRC is extended to the CC CUBE on your premises. The CEMS team provides various service levels. You can choose not to buy the managed support and agree instead to support on-premises CC CUBE and CC peering connections on your own. The service DMRC will be the CC peering router in the Cisco Collaboration Cloud. Cisco WebEx Technical Support provides the Tier 2 support to your IT help desk, which is supposed to provide the Tier 1 support (although the Cisco WebEx application will provide that Tier 1 support training). What is the DMRC of the CC service? The demarcation point for CC is the Cisco WebEx data center in both the CC-SP and CC-Enterprise architectures. CC- Enterprise customers can purchase management and monitoring of IP peering links and on-premises CUBE management at a separate per-port charge from Cisco Managed Services. 2018 Cisco and/or its affiliates. ll rights reserved.
F Supported configurations Is the Cisco WebEx PSTN supported with CC? Cisco WebEx dial-in numbers and callback capability over the Cisco WebEx PSTN are not available with the CC-SP architecture. The service provider partner is solely responsible for providing telephony access to the end customer. Migration to the CC-SP service from other audio conferencing options What is the impact on sites that migrate to CC-SP? If an existing Cisco WebEx data customer is moving from any audio option to CC-SP, users data preferences are not affected. However, the audio experience may change. However, the CC-Enterprise architecture does allow you to also use Cisco WebEx dial-in numbers and callback over the Cisco WebEx PSTN with CC. There are few caveats, however: Callbacks: For any given country, you must choose whether callbacks will be made over the Cisco WebEx PSTN or CC. Dial-in: You must provide the list of countries where you want Cisco WebEx to provide the PSTN number. You must also acknowledge the Cisco WebEx PSTN footprint, which limits Cisco WebEx numbers. In any given country, you can have both a Cisco WebEx PSTN number and your own CC number. Both numbers can be displayed in the Cisco WebEx UI with different labels. Can a CC customer have their Cisco WebEx data in one theater cluster and their telephony bridge in a different theater? No, this configuration is not supported. With CC-Enterprise, can I forward calls from a phone number I own to a Cisco WebEx PSTN number? No. Call forwarding is not allowed because it prevents Cisco WebEx Cloud Operations from troubleshooting any call-quality issues. a. Cisco WebEx PSTN udio to CC-SP migration: User audio preferences do not need to change, but the phone number will be different. b. TSP to CC-SP migration: If the CC-SP provider was also their Telephony Service Provider (TSP), the phone numbers may remain the same, as the service provider can choose to provision the same phone numbers. However, audio preferences will need to be configured. There also may be some feature gaps between the TSP experience and the CC-SP experience (depending on the TSP). c. Cisco Unified MeetingPlace to CC-SP migration: Phone numbers may change unless the CC-SP provider also provided MeetingPlace phone numbers. udio options will need to be configured. Connectivity options Does Cisco WebEx conferencing provide me with IP peering connections? No. Cisco WebEx conferencing does not provide, procure, or pay for the IP peering connections required for CC. You must work with your service provider to obtain these connections. The application does, however, provide the list of data centers where you can connect for a Cisco WebEx meeting. 2018 Cisco and/or its affiliates. ll rights reserved.
F How many connections are required between my company and the Cisco WebEx application? Cisco WebEx CC requires you to connect with the Cisco WebEx application in at least two geographically separate locations in each region to establish minimum redundancy. You can configure redundant IP links in ctive/ctive or ctive/standby mode using Border Gateway Protocol (BGP) metrics (MEDs and localpref). What type of circuits do I need to connect with the Cisco Collaboration Cloud? Circuit capacity should be adequately sized to carry traffic with headroom under a failure scenario. Total traffic should not exceed 80 percent of circuit capacity during a failure scenario, as measured over a 30-second timeframe. No channelization or subrate schemes will be supported. Circuit handoffs must be based on optical Ethernet. The minimum Ethernet handoff is Gigabit Ethernet. In which locations can I connect to a Cisco WebEx meeting? Please refer to the interconnection guidelines document, which contains a list of locations you can connect to with the Cisco Collaboration Cloud. What circuit connection time is used by CC-SP partners? We strongly recommend Ethernet Private Line (EPL) or Layer2 Multiprotocol Label Switching (MPLS) circuits. We can help ensure a sub-3-second convergence time in case of failure on Layer 2 circuits. CC-SP can work with Layer 3 MPLS circuits if convergence times are acceptable. Does the Cisco WebEx application support 10 Gigabit Ethernet ports for CC-SP partners? The standard supported port type is Gigabit Ethernet. Fractional data rates are supported. Please note that it is the service provider s responsibility to monitor and manage the capacity on these links and ensure that there is enough available bandwidth based on port usage. 10 Gigabit Ethernet connectivity would need to be evaluated on case by-case basis. re Cisco WebEx udio bridges ctive/ctive? No. Cisco WebEx udio bridges are ctive/standby. CC offer and billing How do I determine the number of CC ports I will need? The Cisco WebEx solution has an average usage of 5000 minutes per CC port. The number of CC ports is calculated by dividing the monthly volume of audio conferencing minutes by 5000. This calculation should be based on your peak usage to accommodate any burst in usage. What is the minimum number of CC ports that I can buy? For CC-SP, there is no order minimum. The service provider partner determines the offer and requirements. For a new CC-Enterprise order, you must purchase at least 300 CC ports per month. For an add-on order (adding ports to an existing CC deployment), you must purchase at least 25 ports. On-premises equipment for CC-Enterprise What is the minimum hardware required for CC Enterprise? t a minimum, you will need a CUBE at each of your data centers that interconnect with the Cisco WebEx data center. This CUBE can be on a Cisco SR 1000 Series ggregation Services Router or a Cisco Integrated Services Router (ISR), as determined by the concurrent port capacity requirements. Can I use existing CUBE deployments meant for SIP trunking to a service provider? Yes, as long as there is enough capacity to add CC traffic. However, we recommend that you have separate CUBE deployments for CC, for clean architecture and easy troubleshooting. 2018 Cisco and/or its affiliates. ll rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) C67-735957-03 01/18