CALL 13 TELSTRA VISIT A TELSTRA STORE telstra.com/bundleshelp TELSTRA BUNDLES LET THE FUN BEGIN C1000 APR13
GET YOUR BUNDLE GOING Congratulations on your new Bundle. You re all set to give your family a more entertaining, organised and connected home and we re here to help you make the most of it. Everything you need to know to get the most out of your Bundle is explained in this guide, so by the time you ve finished reading you ll be ready to set up and enjoy your Bundle. Depending on the Bundle you ve taken up, it will include some or all of the following great products and features, which work together to keep your family connected and entertained. GET IN TOUCH 02 Using your home phone GET ONLINE 04 Using BigPond Broadband GET ENTERTAINED 05 Using T-Box, BigPond Movies and Foxtel on T-Box GET CONNECTED 08 With your T-Hub 2 GET MOBILE 09 Bonus calls and internet away from home TAKE CONTROL 11 Managing your account NEED HELP? 12 We re here if you need us 03
GET IN TOUCH USING YOUR HOME PHONE Get ready to enjoy great rates, features and services that make it easy to keep in touch with family and friends in Australia and overseas. TO START TALKING 01. Plug your phone line into its wall socket. 02. Turn on your phone and listen for the dial tone. You can use your existing home phone device to make calls. That s it you re now ready to start making calls. GET MORE FROM YOUR HOME PHONE Now your home phone is connected to the Telstra network, you have access to a wide range of great features and services that make calling easier. Some, like MessageBank and Calling Number Display, come included with your Bundle, while others like Call Return can be accessed for a small fee. Visit telstra.com/bundleshelp for a rundown of what s available, and to find out how to set up and use all the different options. CALL OVERSEAS FOR LESS Your Bundle includes low international call rates to fixed line numbers in over 70 countries. To see a full list of countries and rates, visit telstra.com.au/home-phone/internationalrates. Below are some examples of rates to popular destinations. DESTINATION Call connection fee (per call) TO FIXED NUMBERS (PER MINUTE) 45 Canada 1 France 3 Germany 5 Ireland 5 Italy 3 Japan 3 Malaysia 3 New Zealand 5 USA 2 UK 2 Calls are charged in 60-second blocks. If you want the freedom to make unlimited overseas calls from your home phone to selected countries for a low fixed monthly cost an International Calling Pack is the answer. Take up a pack today, and talk for as long as you want without worrying about the cost. Check out the included countries below. INTERNATIONAL CALLING PACK RATES FOR $15/MTH $ 15 PER MONTH 0 PER MINUTE 0 CONNECTION FEE To fixed line and mobile numbers in these countries: Bangladesh, Malaysia, Canada, Singapore, China, South Korea, Cyprus, Taiwan, France, Thailand, Hong Kong, USA, India, Vietnam. For pricing or to add an International Calling Pack to your Bundle, call us on 1800 007 736. FOR MORE INFORMATION ON SETTING UP FEATURES ON YOUR PHONE, VISIT telstra.com/bundleshelp 05 03
GET ONLINE USING BIGPOND BROADBAND AT HOME GET ENTERTAINED USING T-BOX, BIGPOND MOVIES AND FOXTEL ON T-BOX Your new BigPond Broadband service is a great way to get online. It runs on Australia s largest fixed broadband network, and you ll be browsing and emailing in no time. IT S THIS EASY TO GET ONLINE 01. Open your modem kit and put the installation CD into your computer. 02. Run the CD and follow the steps to connect your modem, cables and ADSL splitter (if needed). The CD will even help you set up your web browser, email and home Wi-Fi connections. STAY PROTECTED ONLINE Automatic email protection Your BigPond service makes online security easier with a range of built-in and bolt-on security features. Family-safe BigPond Security It s easy to protect your family, your identity and your computer with BigPond Security s up-to-date protection. BigPond Security can help: keep your kids safe online with Parental Controls and Telstra Safe Social social networking protection protect your personal and financial details with Web Threat Protection and BigPond Safecentral safeguard your computers and files with advanced firewall and anti-virus protection. All this is available from just $9.95 per month, or you can try BigPond Security free for 30 days if you ve never used the service before. For more information, visit bigpond.com/security T-Box is a sophisticated, yet simple to use set-top-box that s big on entertainment. It s your passport to digital free-to-air and BigPond TV, BigPond Movies, Foxtel on T-Box, and more. 1. SETTING UP YOUR T-BOX If you have a Telstra Entertainer Bundle Range plan or you have added a T-Box to your bundle, check out the Getting Started Guide included with your T-Box, and when you re ready: 01. make sure your BigPond service is set up (see page 04), and your T-Box is close to your modem (plugged into your ethernet or in good Wi-Fi range) 02. connect all the cables and power 03. turn on your T-Box and follow the on-screen installation steps (you ll need to have your Wi-Fi username and password handy). 2. REGISTER YOUR T-BOX Once you have your T-Box hooked up, you ll need to register it before you can get it online. To do so: 01. login to telstra.com/tboxsetup using your BigPond Email address and Password (see page 04) 02. enter the Registration Code that s printed on the base of your T-Box. Remember to stay logged in if you want to register for BigPond Movies and Foxtel on T-Box. BIGPOND EMAIL Your Bundle comes with a complimentary BigPond Email account. It s a fully featured email service that includes Microsoft Outlook.com and gives you access to a range of features including online storage and built-in Office Web Apps. You can also create and share files plus there s instant messaging, and more. Visit go.bigpond.com/emailupdate for more info or call 13 3933 for help 24/7. 04
3. REGISTER FOR BIGPOND MOVIES BigPond Movies provides great viewing options, with over 6,000 movies and TV episodes available to rent from $3.99. If you have a Telstra Entertainer Bundle Range plan, you need to register for BigPond Movies to access your Foxtel on T-Box Get Started package. To register: follow the links on telstra.com/tboxsetup make sure you have a valid credit card available for age verification select from the 3 payment options credit card, debit card and Telstra Bill. You can change your payment option at any time. 4. ACCESS FOXTEL ON T-BOX If you have a Telstra Entertainer Bundle Range plan your Foxtel on T-Box Get Started package will automatically appear on your T-Box account screen. You ll receive a credit for the Foxtel on T-Box Get Started package on your bill. WANT TO ADD FOXTEL ON T-BOX TO YOUR TELSTRA BUNDLE? If you want to add Foxtel on T-Box to your Telstra Bundle Range plan, you have two options. Either add a T-Box to your Bundle ($15 per month for 24 months or $360 outright), and subscribe to the Get Started Package ($19.50 per month), or even better, upgrade to one of the Telstra Entertainer Bundle Range plans. You must pass our service qualification checks and your TV and premises must meet minimum requirements for T-Box and Foxtel on T-Box. GETTING MORE FOXTEL ON T-BOX CHANNELS The Get Started package has 11 popular channels, including Discovery Channel, Nickelodeon, MTV and Fox 8. You can add any of the below channel packages for a monthly fee, and get even more viewing options up to 30 Foxtel channels are available. Visit telstra.com.au/tv/tbox/foxtel-tbox for pricing and more information. CHANNEL PACKAGES Sport A selection of local, American, European and adrenalin sports channels as well as the AFL moments that matter to you. Movies and Premium Drama A great range of movies from a catalogue of contemporary and favourite movie titles. Including a selection of movies on-demand. Entertainment Gives you even more entertainment choice for your family, with a range of kids programs, general entertainment, music and documentaries. ENJOY THE SHOW That s it. Your T-Box is now ready for the whole family to enjoy. The best way to find out how much you can do is to grab the remote, and go exploring. You ll soon find BigPond TV channels bringing you 24/7 Sport, News, Music and Shopping, built-in TV Guide, YouTube, apps like My Media on T-Box, Accuweather and TuneIn Radio and BigPond Movies. You re now also set up to pause, record and rewind free-to-air TV using your T-Box. Remember, BigPond TV, Foxtel on T-Box and BigPond Movies are all unmetered so they won t use up your monthly GB allowance, however other services use data. FOXTEL FROM TELSTRA 10% DISCOUNT As a Bundles customer, you re now eligible for a 10% discount on the monthly subscription cost of any Foxtel from Telstra package. If you already have Foxtel from Telstra, the discount will be applied to your next bill. Please note your additional Foxtel on T-Box packages renew automatically each month unless you cancel the service. IF YOU NEED HELP WITH SETTING UP YOUR ENTERTAINMENT, CHECK OUT telstra.com/bundleshelp 07
GET CONNECTED WITH YOUR T-HUB 2 GET MOBILE BONUS CALLS AND INTERNET AWAY FROM HOME If you ve added a T-Hub 2 to your Bundle, you ve selected an incredible tool for making phone calls, messaging, organising your family, checking information, enjoying a range of media and more. Depending on the Bundle you ve chosen, it will come with one or more of the following great ways for your family to be in touch when they re on the move. GETTING CONNECTED UNLOCK THE FEATURES FAMILY CALLS BENEFIT MOBILE BUNDLE BONUS Before you set up your T-Hub 2, your home phone service needs to be active. You ll also need to have your home Wi-Fi working and have your BigPond username and password handy (see page 04). 01. Make sure your T-Hub 2 is in Wi-Fi range and close to your phone socket. 02. Use the T-Hub 2 set up guide to connect all the cables. 03. Turn on your T-Hub 2 and follow the set up steps on-screen (you ll need your Wi-Fi username and password). The T-Hub 2 comes with a cordless handset, as well as the fabulous touch screen tablet. You can use either to make calls and you can expand your system to include as many as 5 handsets or tablets. Additional T-Hub 2 tablets are $312 and handsets are $48 from any Telstra store or online at telstra.com/shop Now your T-Hub 2 is up and running, you ll want to take some time to get to know all the great features, including: an address book with contact details, photos and touch-to-call, message or email feature a calendar the whole household can fill in, check on and share the latest news, sport and weather, for whenever you re making plans a range of Android games, apps and more that you can download from Google Play front and rear cameras for capturing special moments and making video calls access to thousands of worldwide internet radio stations for non-stop music, information and inspiration Access to 16 million songs at your fingertips, unmetered, when you take up a premium subscription to MOG at mog.com, so you can listen to music without affecting your BigPond usage Family Calls Benefit is set up as part of every bundle. You can start making unlimited voice calls within Australia: between up to four eligible mobiles on the same Single Bill as your Bundle from your home phone to any of those four mobiles from any of those mobiles to your home phone. It s the perfect way to keep in touch with your family members when they re out and about. Watch out for a message from Telstra to let you know when this feature is active. If you ve chosen one of our Telstra Entertainer Bundle Range plans or Telstra Everyday Bundle, Telstra Max Bundle or Telstra Pinnacle Bundle, you re eligible to receive the Mobile Bundle Bonus. That means you can add $50 of bonus value to up to four of your family s eligible Telstra Post-Paid mobile plans each month. All of your mobile plans must be on the same Single Bill as your Bundle to be eligible for the Mobile Bundle Bonus. Your bonus allowance can be used for calls, MMS and SMS to standard Australian numbers (excludes use overseas). enhanced listening and viewing enjoyment through connection to your sound system or TV (using an HDMI cable, sold separately) a video screen or digital photo frame, for playing your favourite clips and pics off any SD memory card. 08 09
TAKE CONTROL MANAGING YOUR ACCOUNT We know you re busy, so we ve set up some great ways to help make managing your Bundle a breeze. It s all online too, so you can check on your account when it is convenient. MY ACCOUNT AND TELSTRA 24x7 APP PAYMENT OPTIONS TELSTRA MOBILE BROADBAND 500MB STARTER PLAN If you re lucky enough to have a Bundle including the Telstra Mobile Broadband 500MB Starter Plan, you ll have access to 500MB of mobile broadband data to use in Australia each month on a Telstra Mobile Network compatible tablet or mobile broadband device. Need a Tablet or device? If you need a new tablet or personal hotspot device to use with your mobile broadband SIM card, visit a Telstra store to check out some great options. Get it going To get online, simply take your mobile broadband SIM card and: 01. place it in your compatible tablet or mobile broadband device 02. switch on your device and start browsing. Stay on top of your data usage If you exceed your data usage allowance in a monthly billing period, you ll be charged 10 per MB for excess data. We know monitoring your data usage can be tricky so we have made it easy for you to stay in control, using the Telstra 24x7 App and My Account. See page 11 for more information about getting set up to use these great services. Top up with a Data Pack If you think you re going to go over your 500MB allowance (or already are), you can top up your data allowance with a Data Pack. Data Packs are available in set monthly amounts ranging from 250MB to 8GB. You can subscribe to a Data Pack so you get the extra data every month. For pricing or to add a Data Pack, visit My Account (see page 11 for details). Heading overseas? It s important to remember that your Telstra Mobile Broadband 500MB Starter Plan and any Data Packs you may have added only include data usage within Australia. Any data you use overseas will cost $15.36 per MB so we strongly recommend choosing a separate International Casual Traveller Data Pack if you ll be travelling. Visit telstra.com/roaming for more info. Take control of your accounts and services by tracking your estimated call and data usage, and paying your bills, all in one spot. With My Account and the Telstra 24x7 App, you can securely manage your accounts and services at any time. Register for My Account Go to telstra.com/myaccount, have your account number handy and register now for My Account. Get the Telstra 24x7 App It s available for use on iphone, ipad, Android smartphones and Facebook (from your PC or laptop). Download the Telstra 24x7 App from the App Store or Google Play and you can: manage your bill view your estimated call and data usage locate a nearby Telstra store. Once you ve downloaded the app, simply enter your My Account details so you can view all of your linked Telstra accounts and services. Without My Account, you can only view limited information within the Telstra 24x7 App. Please note: data charges may apply when downloading the Telstra 24x7 App. You have a choice of ways to pay your bills as they fall due. These include the convenience of paying online, using your bank s BPAY services, and a range of set-and-forget Direct Debit options. You can see all of your options in detail at telstra.com/billpay This bundle requires paperless billing and electronic payment. A $2 fee will be applied a month in arrears if you receive a paper bill and/or make a bill payment in person or via mail. Some exemptions apply. To set up Email Bill, visit telstra.com/emailbill. To set up Direct Debit or for information on other bill payment options, visit telstra.com/billpay REGISTER FOR MY ACCOUNT telstra.com/myaccount 10 11
NEED HELP? WE RE HERE IF YOU NEED US If you still have questions about your Bundle or need extra information, check out telstra.com/bundleshelp for a comprehensive overview of all things Bundles, including instructional videos, products and features explained in detail, links to 24/7 support, and more. ASK THE CROWD Whatever you need to know, you can bet someone out there has the answers. Fortunately, finding and asking them is easy with Telstra Crowd Support. The Crowd is a community of helpful people and they re always online to help. Simply post your questions on telstra.com/crowdsupport LEAVE IT TO TELSTRA PLUS We know that solving technical problems isn t for everyone. So if you d rather have a technician come to the rescue, you re going to love our local IT experts Telstra Plus. With one phone call, you can arrange phone support or a home visit for your technical needs. Telstra Plus experts don t stop at your Bundle services either. They can set up, connect, secure and repair a huge range of devices like digital cameras, printers, PCs and more. Just ask. Call 13 7587 for more information, advice and prices; or visit telstra.com.au/telstraplus BROADBAND SUPPORT If you re having problems with your internet connection, call BigPond Technical Support on 13 7663 for free assistance, 24/7. THINGS YOU NEED TO KNOW We update our offers regularly. Please check telstra.com for our latest plans. Telstra service not available in all areas. Telstra Entertainer Bundle Range and Telstra Bundle Range plans are available to customers with a 13-digit account number. ADSL, Cable and BigPond Velocity not available in all areas or to all homes. Prices in this brochure are for Telstra stores. Prices may vary at Licenced Stores and Partners. Usage means monthly combined upload and download data transfer. 1 gigabyte = 1,000 megabytes. Unused allowance expires monthly. BigPond Broadband Speeds slowed to 64kbps once you reach your monthly usage allowance, or 256kbps if your usage allowance is 100GB or above. Family Calls Benefit If you have an Ultimate Plan, New Ultimate Plan or Ultimate II Plan, calls from your mobile service are not included. The Family Calls Benefit will be applied once all the services in your Bundle are activated. Until such time standard charges will apply. Mobile Broadband Charges apply for excluded usage and usage over the included data allowance. Included data allowance excludes content charges (including third party charges) and use while overseas. Unused allowances expire monthly. Mobile Bundle Bonus Eligible mobiles are mobiles on a Next G Cap, Freedom Connect, Telstra No Lock-In or Every Day Connect plan that does not include unlimited calls to standard Australian numbers. Any unused allowance expires each month. Standard calls National calls to standard fixed line numbers excludes some usage such as calls to premium numbers (eg 19xx numbers), 1234 and 12456 numbers. Satellite numbers are not standard mobiles. T-Box and Foxtel on T-Box Your TV and premises must meet minimum requirements and you must pass our service qualification check. T-Hub 2 T-Hub 2 requires a compatible Wi-Fi modem. Applications requiring GPS hardware cannot be accessed or downloaded from Google Play using the T-Hub 2. Telstra Plus Services are not available on Linux operating systems. You re responsible for all data charges (if any) associated with this service (including downloading of any software, software updates, drives, etc.). Unless otherwise stated, the cost of any software/hardware is not included in the price of Telstra Plus services. Telstra Mobile Network Coverage and speeds may vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware and software configuration and download source/upload destination. For details of coverage areas visit telstra.com/mobilebbcoverage. Unlimited calls If only a few calls are made, your average cost per call may be more than on our other home phone plans due to the higher monthly access charge. ipad and iphone are trade marks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Facebook is a registered trade mark of Facebook, Inc. Android, Google Play and YouTube are trade marks of Google, Inc. Foxtel marks are used under licence by Foxtel Management Pty Limited. DLNA Certified is a trademark of the Digital Living Network. The spectrum device and are trade marks and are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556. BPAY registered to BPAY Pty Ltd ABN 69 709 137 518. 12 13