Internal Document Only Not for Distribution Outside of Lochinvar Service Excellence Team Corporate Headquarters & Parts Depot www.lochinvar.com Lochinvar, LLC. 300 Maddox Simpson Parkway Lebanon, TN 37090 Phone (615) 889-8900 - Fax (615) 547-1000 Dial Direct: (615) 889-8901 + Extension
Table of Contents Distribution Centers...................................... Pg 3 Locations and Contact Information Marketing.......................................... Pgs 4-5 Creative Services Literature Product Management Product Service......................................... Pg 6 Detroit Office Staff Operations Parts Technical Training Transportation Technical Service........................................ Pg 7 Administration and Service Technicians 2
Distribution Centers Chicago 801 Chase Avenue, Unit E Elk Grove Village, IL 60007-4836 P: (847) 725-6627 F: (847) 725-6628 Chicago : Bob Butler Facility Manager, ext 4032 Dallas 2305 E. Beltline Road, #165 Carrollton, TX 75006 P: (972) 478-7400 F: (972) 478-7411 Dallas : Tony Flores Facility Manager, ext 3005 Detroit 45900 Port Street Plymouth, MI 48170 P: (734) 454-4480 F: (734) 454-1790 Dial Direct: (615) 889-8901 + Extension Detroit listed on page 4 Orlando 9695 Delegates Drive Suite 502 Orlando, FL 32837 P: (407) 855-8455 F: (407) 855-8485 Phoenix 55 Dallas 45 30 Chicago 20 40 Detroit Phoenix 2145 South 11th Avenue, Suite 150 Phoenix, AZ 85007 P: (602) 383-0025 F: (602) 383-0026 Phoenix : Daniel Lowery Facility Manager, ext 4020 Pompano Beach 2501 NW 34th Place, Suite 26 Pompano Beach, FL 33069 P: (954) 975-6181 F: (954) 975-6460 Pompano Beach : Carlos Montoya Facility Manager, ext 4010 15 10 Orlando Pompano Beach Orlando : Rex Prince Facility Manager, ext 4009 3
Marketing Creative Services Literature Product Management Creative Services Jennifer VanHook, Marketing Services Manager jvanhook@lochinvar.com ext 2339 (Display Units, Tradeshow Requests, Graphic Requests, Media Relations) Leslie Hix, Communications Coordinator lhix@lochinvar.com ext 2336 (Corporate Website, Social Media, Creative) Angela Helson, Sales/Marketing Administrative Asst. ahelson@lochinvar.com ext 2334 (Co-Op Program, Verizon Accounts, Office Supplies for Sales Staff) Lane Williams, Marketing Representative lwilliams@lochinvar.com ext 2340 (VIP Program, McGraw-Hill SpecShare) - Product Information and Availability Kristen Ragsdale, Manager kragsdale@lochinvar.com ext 2116 Todd Kinslow, Supervisor tkinslow@lochinvar.com ext 2143 Regions 10 & 15: Email: cs_team1@lochinvar.com Direct Phone: (615) 882-2908 Fax: (615) 882-2913 Brenda Fennell, Customer bfennell@lochinvar.com ext 2136 Jeff Gregory, Customer jgregory@lochinvar.com ext 2135 Regions 20 & 30 (served from Detroit Office) Ann Kivell, Customer II akivell@lochinvar.com ext 2712 Ken Mix, Senior Customer kmix@lochinvar.com ext 2713 Paul Purkiss, Senior Customer ppurkiss@lochinvar.com ext 2714 Sally Croteau, Customer II scroteau@lochinvar.com ext 2711 Regions 40 & 45: Email: cs_team2@lochinvar.com Direct Phone: (615) 882-2910 Fax: (615) 882-2909 Jennifer Norton, Senior Customer jnorton@lochinvar.com ext 2134 Rita Randolph, Customer rrandolph@lochinvar.com ext 2131 Amanda Hall, Customer ahall@lochinvar.com ext 2145 Regions 50 & 55: Email: cs_team4@lochinvar.com Direct Phone: (615) 882-2916 Fax: (615) 882-2917 Linda Brownlee, Customer II lbrownlee@lochinvar.com ext 2132 Tony Yuresko, Customer tyuresko@lochinvar.com ext 2133 Regions 80 & 85: Email: cs_team3@lochinvar.com Direct Phone: (615) 882-2914 Fax: (615) 882-2915 Ava Brewington, Int l Senior Cust abrewington@lochinvar.com ext 2137 Amanda Deakins, Senior Customer adeakins@lochinvar.com ext 2140 Christel Hall, Trainee chall@lochinvar.com ext 2184 4
Tony Yuresko Region 50 / 55 Customer Linda Brownlee Region 50 / 55 Customer II Sally Croteau Region 20 / 30 Rep II Ann Kivell Region 20 / 30 Rep II Ken Mix Region 20 / 30 Paul Purkiss Region 20 / 30 Jeff Gregory Region 10 / 15 Rep Brenda Fennell Region 10 / 15 Rep Amanda Hall Region 40 / 45 Customer Rita Randolph Region 40 / 45 Rep Jennifer Norton Ava Brewington International Amanda Deakins Christel Hall Trainee Literature - Catalogs Literature Promotional Orders Dianna Hemontolor, Literature Leader dhemontolor@lochinvar.com ext 2214 Lydia Teodosiu, Literature Clerk lteodosiu@lochinvar.com ext 2217 Marsha Hill, Literature Clerk mhill@lochinvar.com ext 2215 To Order Literature & Promotional Items: (615) 889-8900 - Phone (615) 547-1001 - Fax literature@lochinvar.com - E-mail Product Management Mike Juhnke, Product Program Manager mjuhnke@lochinvar.com ext 2335 David George, Product Mgr: Water Heaters/Pool Heaters dgeorge@lochinvar.com ext 2342 Dan Rettig, Product Mgr: Res. and Lt. Comm. Boilers drettig@lochinvar.com ext 2333 Bill Campbell, Product Mgr: Comm. Boilers bcampbell@lochinvar.com ext 2349 Greg Russell, Application Engineer grussell@lochinvar.com ext 2142 2142 5
Product Services Detroit Office Operations Parts Technical Training Transportation Tim Hardy, Director, Product Services thardy@lochinvar.com ext 2113 Detroit Office Simon Gaines, Detroit General Manager sgaines@lochinvar.com ext 2703 Linda May, Office Manager lmay@lochinvar.com ext 2718 Kim Tanner, Parts ktanner@lochinvar.com ext 2721 Merry Johnson, Credit/Debit Admin. mjohnson@lochinvar.com ext 2708 Parts To Order Parts - Email: Parts_Team@lochinvar.com or Fax: (615) 882.2918 Bob Zunt, Parts Manager bzunt@lochinvar.com ext 2148 Chad Wilson, Office Supervisor cwilson@lochinvar.com ext 2147 Jamie Bogle, Parts Customer. jbogle@lochinvar.com ext 2149 Gay Sircy, Parts Customer. gsircy@lochinvar.com ext 2139 Luci Tysinger, Parts Customer. ltysinger@lochinvar.com ext 2141 Megan Burnett, Parts Customer. mburnett@lochinvar.com ext 2152 Lisa Applegate, Credit/Debit Admin. lapplegate@lochinvar.com ext 2146 Nicki Florida, Parts Credit Clerk nflorida@lochinvar.com ext 2144 Technical Training (Service Schools On and Off Site) Charles Phillips, Technical Training Mgr cphillips@lochinvar.com ext 2112 Kevin Watts, Technical Trainer kwatts@lochinvar.com ext 2118 Ernie Chase, Technical Trainer echase@lochinvar.com ext 2128 Adam Terry, Assistant Technical Trainer aterry@lochinvar.com ext 2142 Transportation James Williams, Operations Coordinator jwilliams@lochinvar.com ext 2510 Steve Cantrell, Logistics Coordinator scantrell@lochinvar.com ext 2511 Traci Ferrell, Shipping Representative tferrell@lochinvar.com ext 2512 6
Technical Service Toll Free Technical Support: 1 800 722 2101 -- After Hours Support Available John Sinclair, National Service Manager Aaron Counts, Assistant Service Manager Cynthia Laskey, Product Services Secretary jsinclair@lochinvar.com acounts@lochinvar.com claskey@lochinvar.com Tyler Bohanan, Service Technician Trainee Jonathan Guraedy, Service Technician Trainee Shelly Gustafson, Service Technicial Trainee tbohanan@lochinvar.com jguraedy@lochinvar.com mgustafson@lochinvar.com Allan Gober, Service Technician I Scott Hudson, Service Technician I Cody Miller, Service Technician I Harold Rice, Service Technician I Braxton Rogers, Service Technician I agober@lochinvar.com shudson@lochinvar.com cmiller@lochinvar.com hrice@lochinvar.com jamesbrogers@lochinvar.com Jason Deakins, Service Technician II Mike Davenport, Senior Service Technician Mike Krueger, Senior Service Technician jdeakins@lochinvar.com mdavenport@lochinvar.com mkrueger@lochinvar.com Updated 0315 7
Lochinvar, LLC 300 Maddox Simpson Parkway Lebanon, Tennessee 37090 P: 615-889-8900 F: 615-547-1000 Lochinvar.com Lochinvar, LLC - Printed in U.S.A.