Introduction to Collaboration Anywhere Shaun Robinson, Systems Engineer
Mobile Desk Open Conference
Collaboration Solutions Must Adapt To The Realities Of The Agile Era People are changing Places where people work are evolving Networks continue to evolve
Collaboration Teams working together to reach a common goal
Agenda Collaboration tools Soft clients Endpoints Collaboration architecture Remote access Cloud architecture Preferred architecture Q&A
Tools For Successful Collaboration
Shift to Pervasive Team Collaboration WORKSTYLES & COLLABORATION TOOLS Cisco Collaboration Cloud Teams 1:1 Persistent conversations Small team collaboration Time-shifted Iterative Audio, video, web Structured meetings Real-time Shared content Phones and IM Premises-based communications Real-time Messaging and calling Pervasive Team Collaboration Conferencing Unified Communications
Clients Jabber for Rich Real-time Communications All-in-one UC application Presence and IM Voice, video, and voice messaging Desktop sharing and conferencing Collaborate from any workspace PC, Mac, tablet, and smartphone On-premises and cloud Integration with 3 rd party productivity tools
Jabber Consistent and Compelling User Experience Windows Mac ios Android
Meeting Technology Is Still Very Segregated. Audio Conferencing Web Conferencing Video Conferencing Mostly Cloud based Often multiple providers Pay per minute/uncontrolled Complex PIN codes Regulatory issues Mostly Cloud based Includes VOIP, video Flexible offers Easy to join from PC, mobile Mostly On-premise Endpoint dependent Limited mobile access Highest bandwidth Limited Scalability Customer Adoption Team Productivity Value
Web Conferencing Video Meeting Conferencing Audio Conferencing
Collaboration Meeting Room Jabber Desktop & Mobile WebEx Desktop & Mobile Cisco TelePresence Endpoints S4B/Lync One Meeting Hear > See > Share 3rd Party Standards Based Telepresence Endpoints Desktop Collaboration shaurobi@acecloud.webex.com https://acecloud.webex.com/meet/shaurobi
Cisco Spark For Agile Team Collaboration An app that instantly creates a place for teams to work together, where their work can live, and a way to stay connected to it all Instantly create a place to work together Persistent messaging and file sharing See and hear everyone and everything Superior business class experience
Cisco Spark BRKUCC-2675 Understanding Cisco Cloud and Hybrid Collaboration Vanessa, Wed @ 4:30 Team Collaboration client One Experience Messaging Meeting - Calling New Hybrid Services + Hybrid Services Directory Calendar - Call + Platform/API Enhancements Today Just Announced! Future
Cisco Spark and WebEx T30 Hosts can now automatically create a Cisco Spark room after any WebEx meeting to easily keep the teamwork going The Spark room is populated with the meeting participants and the meeting title
Cisco/Apple Partnership BRKCOL-2010 Understanding Apple and Cisco Integration 4pm today with Jeremy Laurenson ios dramatically better on Cisco networks Enterprise voice integration with iphone Seamless collaboration for mobile workers
Endpoints
Video Is Important, Great Experiences Drive Higher Adoption BENEFITS OF VIDEO UTILISATION OF VIDEO BASED ON ENDPOINTS Broadest Reach Best Experience Increased efficiency and productivity 94% 88% Increased impact of decisions Reduced travel costs 87% 87% Expedited decision making AVAILABITY UTILISATION AVAILABITY UTILISATION Wainhouse Research Study Soft Clients & Mobile Personal TelePresence Based on analysis of Cisco internal ACE traffic patterns in March and April of 2015
IX5000 MX800 MX700 MX300 G2 MX200 G2 SX10 SX20 SX80
DX80 DX70 DX650 8800 7800
Smart+Connected Personalised Spaces for Personal Spaces Reserve Locate Experience View Office/cubicle space availability Quick select from among the favorites Search based on workspace attributes like type, equipment Reserve one time or over multiple days View neighbourhoods (zones) on floor plan View available/in-use workspaces Locate colleagues, searching by name/id to see where they are sitting View Jabber Status of colleagues Check-in using mobile/ip Phone At check-in user s digital and comfort settings take effect Calendar, RSS feeds etc. show on personal signage IP Phone extension updates, personal signage displays pictures, calendar, RSS feeds etc. Use the IP phone to Confirm / Cancel / Extend the reservation Manage space resources View meeting & Join webex with oneclick Administration Internationalisation & Localisation Role Based Access Control Reports & Business Intelligence
High Level Solution Architecture for Cisco Smart+Connected Spaces Administration interface Web Portal End user interfaces (Accessed within Intranet) Kiosk/Signages Room Panels IP Phone Web Portal Smartphone Smart+Connected Spaces Software Abstraction layer Adapters DB Cisco Middleware Platform v2007, 2010, 2013 CUCM v8.x, or later Crestron A/V Controller IEC 4610/32 Directory Services SMTP BMS Gateway Integration Interfaces
Tools For Designing And Optimising Collaborative Workspaces Design Optimise projectworkplace.com Smart+Connected Workplace Scheduling Wayfinding Analytics Energy Management
Cisco Collaboration Architecture Pocket Cisco Spark Service Message Meeting Call Cisco Collaboration Cloud Cisco Hybrid Boardroom Cisco Collaboration Edge Architecture Unified Communications Customer Care Conferencing Cisco On-Premises & Partner Hosted HCS
How Do We Extend This?
Headquarters Unity Connection TelePresence Management Suite Prime Collaboration Applications Cisco WebEx Instant Message and Presence Unified Communications Manager Expressway-E Mobile/Teleworker Call Control DMZ Expressway-C Internet Third-Party Solution TelePresence Server Conductor Integrated/Aggregated Services Router MPLS WAN Integrated Services Router Conferencing Collab Edge Remote Site Endpoints PSTN / ISDN 31
Different Methods Jabber uses Expressway to provide Mobile and Remote Access anywhere Spark & Webex are cloud based, and as such mobility is inherent to the solution Internet Cisco Collaboration Cloud
Remote Access Options Unified CM & applications AnyConnect VPN Expressway Firewall Traversal Anyconnect Layer 3 VPN Solution Secures the entire device and it s contents Any allows users access to any permitted applications & data Expressway Session-based firewall traversal Allows access to collaboration applications ONLY i.e. Personal data not routed through enterprise network
Branding Terminology Decode Collaboration Edge Cisco VCS The umbrella term describing Cisco s entire collaboration architecture for edge... features and services that help bridge islands to enable any to any collaboration collaborate with anyone anywhere, on any device. Tandberg product line option providing advanced video and TelePresence applications Includes VCS Control and VCS Expressway Cisco Expressway New product line option for Unified CM and Business Edition customers, providing firewall traversal & video interworking. Includes Expressway Core and Expressway Edge Mobile and Remote Access Feature available on both VCS and Expressway product lines with X8.1 s/w Delivers VPN-less access to Jabber and Fixed Endpoints 34
What Can A Jabber Client Do With Expressway? A Fully Featured Client Outside The Network Access visual voicemail Inside firewall (Intranet) DMZ Outside firewall (Public Internet) Collaboration Services Internet Instant Message and Presence Unified CM Expressway C Expressway E Make voice and video calls Launch a web conference Share content Search corporate directory 35
New Existing Expressway Fixed Endpoint Support New in X8.5 and X8.6 Internal Network DMZ External Network Jabber EX Series Collaboration Services UCM Internet MX Series C & SX Series EXPWY-C EXPWY-E Easy to Deploy Simply use the phone s keypad to authenticate Easy to Manage Phone can receive firmware updates and configuration changes remotely Easy to Use The user experience is exactly the same outside the Enterprise as it is inside New in X8.5.2 DX Series New in X8.6.1 8800 Series New in X8.6.1 7800 Series
VCS and Cisco Expressway Feature Comparison Feature Comparison Cisco Expressway Series Cisco VCS Family Mobile and Remote Access Y Y Business to Business Video Y Y Business to Consumer / Public to Enterprise Access with Jabber Guest Video Interworking (IPv4 to IPv6, H.323-SIP, MS H.264 SVC- AVC, Standards-based 3rd Party Video endpoints) Y Y Y Y Video / TelePresence Device Registration & Provisioning N Y Video Session Management & Call Control N Y Enhanced Security (e.g. JITC) N Y 37
Expressway X8 Scalability Server Cluster Platform Proxied Registrations Video Calls Audio Only Calls Proxied Registrations Video Calls Audio Only Calls Large OVA 5,000 500 1,000 20,000 2,000 4,000 Medium OVA 2,500 100 200 10,000 400 800 Small OVA (BE6K) VCS Appliance 2,500 100 200 2,500 100 200 2,500 100 200 10,000 400 800 Note: Expressway C&E or VCS-C can be clustered across multiple BE6000s for redundancy purposes, but with no additional scale benefit 38
Cisco Collaboration Cloud Secure, Global Services Delivered By Cisco And Partners Global Scale Highly Availability, Performance/Speed Optimised for Collaboration and Content Distribution Hub Multi-layer Security
Cloud Enabled, Natively. Cisco Spark Platform HTTPS Cisco Spark encrypts messages and files in transit via HTTPS, and at rest in the cloud and client-side.
Cloud Enabled, Natively. Cisco Spark Platform SRTP
Licensing Structure Free offer Message + share files with anyone on Spark 1:1 and 3-party video calling M1 Business-class Messaging Room Moderation Management Portal SSO & Dir Sync Calendar Connector Call Connector M2 Everything in M1, and: Host 25-party meetings with screen sharing with other Spark users M3 Everything in M2, and: Host WebEx-powered meetings with screen sharing and with external participants Personal Meeting Room Scheduled Meetings
Extending Value - Premises & Cloud Cloud Services Public Cloud Services Partner Collaboration Cloud Cisco Collaboration Cloud Customer Private Cloud / On Premises Hybrid Collaboration - Connecting Premises & Cloud, extending value
EDGE Integrating Premise and Cloud WebEx Cloud Cisco Collaboration Cloud Messenger Cloud Directory Connector Calendar Connector Call Connector Future Connector Directory Exchange Cisco UC Future?
Directory Services HTTPS Directory Connector Active Directory Identity+SSO Cisco Collaboration cloud Minimum Requirements Microsoft Active Directory Directory Connector installed on Windows Domain Server (2003,2008 R2 or 2012) with administrator user privileges Directory connector integrates with AD to retrieve user information and syncs with CIS
Calendar Services Cisco Collaboration cloud HTTPS Expressway Exchange Requirements Spark paid offer (M1 or higher) @WebEx requires T29.13+ & PMR Expressway v8.7+ Connector Exchange 2010 SP3 / 2013 / O365 TMS v15.1 to provide OBTP
How Do We Do This Easily?
Packaged Solutions and Validated Designs Prime Product features and releases Unified CM IM&P CUC CCX Conductor UC App Expy C Expy E Preferred Architecture Public release and feedback Build, validate and test
Guiding Principles for Packaged Collaboration Experience Centric Cloud Connected Value Extended Simplified Lifecycle and Delightful Experiences for Partners and Customers (Design, Quote, Licensing, Deployment, Management, Application Functionality) Combine premise and cloud based applications to best meet customer needs. Migrate applications to the cloud when valuable for customers, partners, Cisco. Enhanced functionality with current Cisco investments. Simplify migrations & upgrades
Cisco Business Edition 6000S Purpose-Built for Small-Scale Deployments Cisco BE6000S scalable, single-box design Simple, turnkey voice/ipt capabilities for all users Server model: Up to 150 users, 300 devices Integrated blade server/router/gateway platform: 5 core UC apps (fixed config) Add secondary server or use Cisco SRST for redundancy Preloaded with virtualisation and application software; preconfigured core UC applications License options (included in SKU): 25-user Cisco UCL Enhanced or Cisco UWL Enhanced Purchase add-on user/app licenses as needed Single ordering SKU Call Control Cisco Unified CM 150 Users Messaging Cisco Unity Connection 150 VM/UM Users IM&P Cisco Jabber 150 IM&P Users Paging Cisco Paging Server 50 Users/Group Cisco UCS E160D M2 Software on Cisco 2921 ISR VMware Cisco Unified Communications Virtualisation Hypervisor Provisioning Management Cisco Prime Collaboration 150 Users
Cisco Business Edition 6000H/M Built for Medium-Scale End-to-End Collaboration Deployments Customisable, Ready-to-use Platform with Many Application Choices Video Conferencing Call Control Cisco Unified CM 1000 Users Messaging Cisco Unity Connection 1000 VM and UM Users IM and Presence Cisco Jabber 1000 IM and Presence Users Attendant Console Cisco Unified AC Advanced and Standard Paging Cisco Paging Server 50 Users per Group Contact Centre Cisco Unified CCX 100 Agents Emergency Services Cisco Emergency Responder 1000 Phones Control Cisco TelePresence Conductor 30 MCUs Media Processing Cisco TelePresence Server 10 HD Ports per Instance per VM Management Cisco TelePresence Management Suite 4 MCUs, 1 vcpu Record, Stream Video Cisco TelePresence Content Server 1 Recording, 1 Streaming, 2 vcpu Collaboration Edge Cisco Expressway and Cisco TelePresence VCS 200 Audio, 100 Video, Sessions Provisioning, Management Cisco Prime Collaboration 1000 Users Scale-Up, Single-Server Solution Up to 1000 users, 2500 devices, 100 contact centre agents Add second server for redundancy Preloaded with virtualisation and application software - 1RU M model: 4 applications plus 1 management - 1RU H model: 8 applications plus 1 management 20HD video ports per server Bundled 25-user license options included Purchase add-on user and application licenses Cisco UCS C220 M3 Rack Server VMware Cisco Unified Communications Virtualisation Hypervisor
BE6000S/M/H - Scale-up, Customisable Designs Start Right-Sized, Scale with Growth, Migrate Seamlessly Start Basic 150 users / 300 endpoints Unified CM Unity Connection IM & Presence WebEx Meeting Centre Redundancy / SRST Growth + Add Web Conferencing 1000 users / 1200 endpoints Expressway-C Contact Centre up to 100 Agents Video Applications 3 rd Party Applications More Growth + Add Video 1000 users / 2500 endpoints Best for Video Applications Collaboration Meeting Room integration (CMR) For even more scale, seamlessly migrate to BE7000M/H platform
BE7000 Family for Large-scale Deployments Video Conferencing Call Control Cisco Unified CM Messaging Cisco Unity Connection IM and Presence Cisco Jabber Attendant Console Cisco Unified AC Paging Cisco Paging Server Contact Centre Cisco Unified CCX Emergency Services Cisco Emergency Responder Control Cisco TelePresence Conductor Media Processing Cisco TelePresence Server Scheduling Cisco TelePresence Management Suite Record and Stream *Cisco TelePresence Content Server (Q2CY15) Collaboration Edge Cisco Expressway/ TelePresence VCS Provisioning, Management Cisco Prime Collaboration Scale-Out, Multi-Server Solutions No maximum capacity - add server(s) to add more users, devices, applications 20 HD video ports per server Preloaded with virtualisation and applications software Standard user/applications licenses, sold separately Single ordering SKUs by model BE7000M BE7000H Cisco UCS C240 M4S2 Rack-Mount Server (typically 4-6 apps for 5K users and 3K-15K devices) OR Cisco UCS C240 M4SX Rack-Mount Server (typically 5-10 apps for 5K users and 3K-15K devices) Virtualisation Cisco Software Unified Communications Virtualisation Hypervisor
On-Premise Family Model Options Basic IPT to Full Collaboration Cisco Packaged Collaboration Solutions (Business Editions) Now Serving Companies of Every Size Common Collaboration Software Licensing Framework Management tools Seamless Migration BE7000 Family Small-scale BE6000S 150 Users 300 Devices Core UC Apps Only Ideal for small-scale Voice/IPT Point to point video BE6000 Family Maximum System Capacity Medium-scale BE6000M 1000 Users 1200 Devices 4+1 Apps Ideal for medium-scale Voice/IPT Contact Centre 3 rd -Party Apps Medium-scale BE6000H 1000 Users 2500 Devices 8+1 Apps Different Capacities Ideal for medium-scale Voice/IPT Conferencing Contact Centre 3 rd -Party Apps Customer Size Large-scale BE7000M 1000+ Users 3000+ Devices 4-6 Apps Ideal for large-scale Voice/IPT Contact Centre 3 rd Party Apps Large-scale BE7000H 1000+ Users 3000+ Devices 8-10 Apps Ideal for large-scale Voice/IPT Conferencing Contact Centre 3 rd -Party Apps 0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+
What s The Problem With Deployment? Overlapping products CUCM or VCS MCU or TS VCS or Expressway Endless Part Numbers Typical BoM requires hundreds or thousands of unique part numbers Documentation Overload SRND, CVDs, SBAs, Install Guides, Deployment Guides, Solution Guides, White Papers, Configuration Guides, Design Guides, etc Fuzzy Vision What products should I invest in today, knowing they ll be developed and supported in the future? Bottom Line: Understanding, selling, buying, and deploying Cisco Unified Communications can be complicated
Collaboration Preferred Architecture (CPA) What products to use to enable users for Unified Communications for simple deployments. Prescriptive recommendations Concise Documents Tested best practices Preferred Architecture provides prescriptive design guidance that simplifies and drives design consistency for Cisco Collaboration deployments Preferred Architecture can be used as a design base for any customer using modular and scalable approach Preferred Architecture team provides feedback on solution level gaps to product teams
Preferred Architecture Strategy Collaboration Preferred Architecture is broken into four sub-systems which Makes the overall architecture easier to understand Allows products to be categorised based on function Within each sub-system create prescriptive architecture of recommended products and design best practices Sub-Systems: Call Control IM&P Conferencing Edge Applications Endpoints Bandwidth Management
Enterprise Document Deliverable PA Design Overview Cisco Validated Design PA Leverages CVDs Design Overview Document ~ 30 pages with an example BoM Detailed Design Guide http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html
Unity Connection Headquarters TelePresence Management Suite Prime Collaboration Preferred Architecture and Design -- BRKCOL-2101 Wed @ 8:30am with Sergio Applications Cisco WebEx Instant Message and Presence Unified Communications Manager Expressway-E Mobile/Teleworker Call Control DMZ Expressway-C Internet Third-Party Solution TelePresence Server Conductor Integrated/Aggregated Services Router MPLS WAN Integrated Services Router Conferencing Collab Edge Remote Site Endpoints PSTN / ISDN 60
Q & A
Meet the Expert 2:30-4:30pm Wednesday
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