Page 1 f 1 Service Descriptin: Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services This dcument describes Cisc Optimizatin Service fr Netwrk Functin Virtualizatin (NFV). This includes NFV Infrastructure (NFVI) and Virtual Managed Services (VMS). Related Dcuments: This dcument shuld be read in cnjunctin with the fllwing dcuments als psted at www.cisc.cm/g/servicedescriptins/: (1) Glssary f Terms; (2) List f Services Nt Cvered; and (3) Severity and Escalatin Guidelines. All capitalized terms in this descriptin have the meaning ascribed t them in the Glssary f Terms. Direct Sale frm Cisc. If yu have purchased these Services directly frm Cisc, this dcument is incrprated int yur Master Services Agreement (MSA) r equivalent services agreement executed between yu and Cisc. In the event f a cnflict between this Service Descriptin and yur MSA r equivalent services agreement, this Service Descriptin shall gvern. All capitalized terms nt defined in the Supplemental Glssary f Terms fr Cisc Optimizatin Service fr NFV at the end f this dcument have the meaning ascribed in the MSA r equivalent services agreement executed between yu and Cisc. Sale via Cisc Authrized Reseller. If yu have purchased these Services thrugh a Cisc Authrized Reseller, this dcument is fr descriptin purpses nly; is nt a cntract between yu and Cisc. The cntract, if any, gverning the prvisin f this Service will be the ne between yu and yur Cisc Authrized Reseller. Yur Cisc Authrized Reseller shuld prvide this dcument t yu, r yu can btain a cpy f this and ther Cisc service descriptins at www.cisc.cm/g/servicedescriptins/. This Cisc Optimizatin Service fr NFV is intended t supplement a current supprt agreement fr Cisc prducts and is nly available where all Prducts in Custmer s Netwrk are supprted by the necessary maintenance cntracts fr Cisc prducts r third party prducts. Cisc shall prvide the Optimizatin Services described belw as selected and detailed n the Purchase Order fr which Cisc has been paid the apprpriate fee. Availability f Services described herein and service delivery may vary by gegraphical regin. Please nte that, unless specified therwise, all f the Services belw apply t NFV, NFVI and VMS. In sme cases, Services are specifically intended fr Cisc NFVI, Cisc VMS r Cisc VIM (Virtual Infrastructure Manager) nly and are identified as such. Services applicable t all NFV/NFVI/VMS slutins are identified by NFV in the services belw. Cisc Optimizatin Service fr NFV Service Summary Cisc Optimizatin Service fr NFV has been structured t address the fllwing pst implementatin Service prgrams: NFV Operatins Transfrmatin Operatins Strategy Management Slutin Architecture Review Instrumentatin Audit Operatinal Prcess r Runbk Update Enablement supprt fr Operatins Management NFV Adptin On-site supprt Design Cllabratin Supprt (advice nly) fr n-barding Virtual Netwrk Functins (VNFs) nt NFV platfrm Slutin Custmizatin (VMS nly) Service Extensin Cnfiguratin (VMS nly) Peridic Knwledge Transfer sessins NFV Health Check Sftware Recmmendatins fr NFV/VMS Health Check Cnfiguratin Best Practices and Security Alerts Practive Recmmendatin Implementatin NFV OpenStack Lifecycle Management Supprt fr ne update f OpenStack, Linux and CEPH sftware NFV Capacity and Perfrmance Management Audits fr current capacity and perfrmance Prvide recmmendatins fr capacity planning Cntrlled Dc. #EDM-123064056 Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 2 f 1 Supprt fr Additin, Remval and Replacement f cmpute ndes NFV Security Security Health Check Slutin-related PSIRT Alerts Practive PSIRT Alerts Mitigatin Implementatin Netwrk Supprt Setup supprt fr CI/CD Sftware custmizatin and supprt Test Autmatin Supprt Onging Netwrk Supprt Unscheduled change supprt Scheduled Change Supprt Migratin Planning & Implementatin Supprt Prgram Management Custmer Kick Off Meeting 90 Day Planning Quarterly Business Review - QBR Weekly Meetings NFV & VNF Testing Slutin Test Strategy Review Slutin Test Supprt VNF Test Strategy Review VNF Test Plan Develpment VNF Testing Supprt Cisc Respnsibilities Cisc Optimizatin Service fr NFV cnsists f the Services described belw, which Cisc shall prvide fr the Custmer s NFV Infrastructure during Standard Business Hurs (unless stated therwise). Cisc shall prvide the fllwing General Supprt prvisins fr all Services selected by Custmer under the Cisc Optimizatin Service fr NFV: General Supprt Designate an engineer ( NFV Netwrk Cnsulting Engineer ) t act as the primary interface with the Cisc prject manager appinted fr the Custmer. Participate in regular meetings with the Custmer as required by the Cisc prject manager either via phne r in-persn t review practive deliverables, activities and t plan fr next quarter. In-persn visits nt t exceed eight (8) days in aggregate. Additinal visits will be mutually agreed at Cisc s then-current travel and labr rates. Designate additinal engineer(s) t wrk with the Cisc prject management and the primary NFV Slutin Integratin Architect. Mnitr a Custmer-specific Cisc email alias t facilitate cmmunicatin with primary NFV Slutin Integratin Architect as well as the engineers n the Cisc s NFV team. Engineer may utilize Custmer prvided data, scripts r internal tls t assist in cllecting data frm the Custmer peratins envirnment. NFV Operatins Transfrmatin Operatins Strategy A review f current peratins prcesses t prvide recmmendatins t ptimize peratin f Cisc technlgy (netwrk, strage and cmpute) t maximize IT Service availability. Kick ff meeting t review service deliverable and methdlgy with key Custmer stakehlders. Schedule and cnduct nsite interviews. Review and analyze Custmer prvided dcumentatin. Presentatin and review describing findings, tgether with recmmendatins fr changes t peratins prcesses that will ptimize the peratin f Cisc technlgy t maximize IT service availability. Management Slutin Architecture Review current tlset t prvide recmmendatins t ptimize visibility and cntrl f a virtualized data center envirnment. Takes a hlistic view acrss all management tls used acrss the data center architecture. Areas f fcus may include Event, Incident, Prblem, Knwledge, Service Asset & Cnfiguratin, Change, IT Service Catalg, Perfrmance and Capacity Management, Autmatin / Orchestratin and Billing & Chargeback. Create a hlistic view f the current IT services management tlset, and peratinal requirements. Analyze existing tlset s capability t meet peratinal requirements. Presentatin and review describing findings, tgether with a radmap fr recmmended changes t the tlset that will ptimize the visibility and cntrl f the data center envirnment. Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 3 f 1 Instrumentatin Audit Increase peratins visibility f Cisc devices in the data center infrastructure by reviewing instrumentatin related cnfiguratin and hw instrumentatin features are being used. Prvide recmmendatins and leading practices t maximize peratins visibility int the envirnment. Analyze device management feature cnfiguratins. Ascertain via meetings / interviews / dcumentatin the instrumentatin cllectin ptins deplyed in the envirnment. Presentatin and review describing findings, tgether with recmmendatins t further imprve peratinal visibility int the envirnment. Operatinal Prcess r Runbk Update Assist in develpment / dcumenting peratinal runbk(s) r standard perating prcedure(s) that addresses a specific peratinal r technical prcedure fr a given device / technlgy / IT service. Define peratinal functin(s) and technlgy(ies) fr which run-bk(s) r standard perating prcedure(s) will be prduced. Dcument prcedure(s) and/r prcess(es) fr use in Custmer envirnment. Deliver and review run-bk(s) r standard perating prcedure(s) with Custmer. Enablement supprt fr Operatins Management These services prvides remte and nsite technical assistance t aid a Custmer with nging supprt fr peratins management prcesses and prcedures, including: Define peratinal functin(s) and technlgy(ies) fr which run-bk(s) r standard perating prcedure(s) will be prduced. Staff augmentatin nsite and remte (via Cisc WebEx) Review with Custmer any findings r recmmendatins gathered r discvered during the supprt perid. Cisc will prvide technical advice and guidance t the Custmer regarding peratinal aspects f their Cisc NFV slutin. NFV Adptin On-site supprt Prvide supprt t assist Custmer with general advice and guidance n Cisc recmmendatins arund NFV slutin. Designate an engineer ( NFV Netwrk Cnsulting Engineer ) t act as the primary interface with Custmer fr its NFV slutin. This engineer wuld be available fr five (5) days per week (pending lcal wrk restrictins) during Nrmal Business Hurs excluding Cisc hlidays, lcally recgnized cuntry hlidays, vacatin, and training days. Participate in regular visits t the Custmer either via phne, email r in-persn t review practive deliverables and activities and t plan fr next quarter. In-persn visits nt t exceed five (5) days in aggregate. Additinal visits will be mutually agreed at Cisc s then-current travel and labr rates. Onging supprt service s scpe fcuses n cntent and Cisc recmmendatins arund NFV slutin, including: Cmpute envirnment change supprt Cnfiguratin review Cnfiguratin implementatin supprt Supprt during scheduled maintenance windw t implement a new Virtual Machine (VM) and deply VNF Participate in peridic cnference calls (usually Bi-weekly r Mnthly) at mutually agreeable time fr an hur t review Custmer s NFV slutin status, address questins, planning and the services being prvided. Mnitr a Custmer-specific Cisc email alias t facilitate cmmunicatin with primary Cisc Engineer as well as any additinal engineers n the Cisc NFV services team. Seek t respnd t Custmer emails within 24-48 hurs with acknwledgement and start wrking with Custmer n the plan t address the tpic f the email. Cisc Engineer will prvide general advice and guidance t lead the delivery f the NFV slutin rdered by Custmer. Make cllabratin tls available fr the purpses f (including but nt limited t): hsting meetings, managing dcumentatin, instant messaging, desktp sharing, and cllabrative spaces. The quantity f any reprting and effrts fr nging activities described herein will vary depending n Custmer requirements and what Custmer and Cisc mutually agree upn when Services are purchased as identified in the Qute prvided by Cisc. Design Cllabratin Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 4 f 1 The activities and deliverables fr the Design Cllabratin tasks are the fllwing: Review f Custmer s design requirements, pririties and gals and/r review f Custmer s design dcument. Analysis f impact f new requirements n existing NFV infrastructure. Engage with Custmer during design whitebards and wrkshps, and prviding NFV expertise. Prviding design assistance in aligning NFV design with deplyment architecture evlutin. Design interlck sessins with Cisc engineering experts. Supprt (advice nly) fr n-barding Virtual Netwrk Functins (VNFs) nt NFV platfrm On-barding refers t the activities necessary t validate the Custmer-selected VNF with respect t Cisc NFV slutin cmpatibility, investigate functinal behavir and ptential risks, assess implicatin f the VNF n the Cisc VNF slutin, and t understand perfrmance and scale characteristics f the VNF. The activities and deliverables fr VNF On-barding supprt are the fllwing: Analyze the specificatin dcuments related t the selected VNF and advise n ptential issues in prvisining it n the NFV infrastructure. Review the Test plan fr VNF On-barding and prvide trubleshting supprt frm the NFV perspective. Cisc will pass n infrmatin n any defects identified t the Custmer. Review the design fr virtual netwrking envirnment that will be used t prvisin the VNF in prductin. Advise n VNF n-barding techniques supprted by the Cisc VNF slutin. Knwledge Transfer Peridic Knwledge Transfer sessins. Slutin Custmizatin (VMS nly) Nte that this activity nly applies t slutins that have been previusly custmized by Cisc Services in a SW-based Transactinal engagement fr example t enable changes t existing Service custmizatins and Custmer-specific Service packs. This Service des nt apply t the full develpment f new service packs. Cisc will cnsult with Custmer via a series f meetings t: Review Custmer s Cisc VMS custmizatin requirements, pririties and gals. Advise n feasibility f Cisc VMS custmizatin based upn their existing slutin custmizatins, tgether with the existing capabilities f the Cisc VMS SDK (Sftware Develpment Kit). Hld design interlck sessins with Cisc engineering experts. Engaging during design whitebards and wrkshps, and prviding VMS Custmizatin expertise. Perfrm updates t existing Cisc VMS slutin custmizatin where feasible in line with identified custmer requirements. Service Extensin Cnfiguratin - t VMS Service Packs Nte that this activity applies nly t changes made t existing Cisc VMS Service Packs (including fr example iwan, SD- WAN r CludVPN), which the Custmer has purchased, which have been deplyed previusly in a Cisc Services statement f wrk transactinal engagement. Cisc will cnsult with Custmer via a series f meetings t: Review Custmer s Cisc VMS Service extensin requirements, pririties and gals, based upn the existing Cisc VMS Service Packs deplyed in the Custmer s VMS slutin, and advise n feasibility and cmplexity levels f the identified extensins. Hld design interlck sessins with Cisc engineering experts. Engage with Custmer during design whitebard discussins and wrkshps, and prviding VMS Service Extensin expertise. Perfrm updates t the supprted Services within the existing Cisc VMS slutin where feasible in line with identified custmer requirements. NFV Health Check Sftware Release Recmmendatins Cisc will cnsult with Custmer via a series f meetings t develp an understanding f Custmer s Sftware management requirements and practices such as standards, migratin triggers, and implementatin methdlgies. The Sftware Recmmendatin Reprt NFV will cntain verall strategy recmmendatins and may include, amng ther infrmatin infrmal supprt fr incremental changes t device (specific t the Custmer s Cisc NFV slutin including fr example UCS, Nexus, OpenStack r Cisc VIM (Virtual Infrastructure Manager), r CEPH) cnfiguratin r architecture. Each reprt cvers a single Sftware track and may include, amng ther infrmatin, the fllwing: Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 5 f 1 Analysis f Custmer s current practices related t establishing and managing Sftware release standards and Sftware migratin triggers. Analysis f Custmer s current practices related Sftware selectin, testing, staging, implementatin, and trubleshting. Assistance establishing Sftware track methdlgies. Overall Sftware recmmendatin Custmer shuld test and cnsider. Descriptins f new Sftware features. Unreslved Sftware bugs t which Custmer may be expsed and if pssible, apprpriate wrkarunds. Peridic practive critical bug analysis fr identified Sftware track(s) r key Netwrk infrastructure Sftware feature categries. Peridically updated fllw-up reprts, at a rate f n mre than nce per mnth, fr up t 120 days frm the riginal Sftware recmmendatin date. Assistance in defining feature requirements and perfrmance/availability bjectives as relates t Sftware strategy. Health Check Review current cnfiguratin f the Custmer s NFV slutin, as part f a peridic examinatin f pst deplyment, r audited, envirnments, that require additinal examinatin guided by Custmer needs and cncerns within a single NFV slutin envirnment. Peridic activities may include: Review and analysis f virtual machine, server, Netwrk and strage perfrmance and utilizatin including management switch, chassis and cabling cnfiguratins. Cllect netwrk switch and SDN cntrller, perfrmance data, identify exceptin areas, and analyze device cnfiguratins and resurce utilizatin parameters. Develp Stability Analysis and Recmmendatins reprt which typically includes summaries f the fllwing netwrk-level infrmatin: Sftware, Hardware, Memry, Envirnment, Prtcl Analysis and Netwrk Management. [Red Hat Linux Linux, r Cisc VIM (Virtual Infrastructure Manager)] Using Autmated tls cllect and analyze the utput t identify hardware degradatin, file system issues, memry leaks f all the Linux systems in the NFV POD. [OpenStack RedHat OpenStack r the Cisc Virtual Infrastructure Manager (VIM)] Run nndisruptive tests t validate OpenStack/VIM functinality; audit the usage f OpenStack/VIM Qutas; and analyze lgs t OpenStack lgs t identify issues. [Strage - CEPH] Analyze the capacity f the CEPH cluster, uneven data distributin, validate the health f all the OSDs/hard disks, netwrk latency. Develp reprt n the envirnment as evaluated against best practices and expected slutin respnse times, virtualized I/O, and prtcl ptimizatin. Cnfiguratin Best Practices and Security Alerts Review current cnfiguratin f the Cisc NFV slutin cmpnents and surrunding infrastructure. Cisc will examine this infrmatin t prvide recmmendatins based n leading practice cnfiguratin methdlgy and technical settings as apprpriate. Activities may include but are nt limited t: Review and analysis f virtual machine, server, Netwrk and strage perfrmance and utilizatin Investigate peak utilizatin trends and identify ptimal cnfiguratin and architecture t meet these threshlds Identify underutilized assets and recmmend ptimal layut fr highest cmpressin ratis fr virtual machines. Develp reprt n perfrmance ptimizatin. Recmmendatins such as system tuning, virtualized I/O, prtcl ptimizatin, and server respnse times. Review technical envirnment that may include: unified I/O, management switch, chassis and cabling. Cnfiguratins fr ptimum perfrmance. Practive Recmmendatin Implementatin These services will prvide advice, guidance and implementatin supprt t help the Custmer effect the recmmendatins made in the prir Cnfiguratin Best Practices and Security Alerts reprt. Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 6 f 1 This service will be prvided by a Cisc subject matter expert and be delivered either n-site r remtely (Via Cisc Webex). The fllwing can be part f the pr-active recmmendatin implementatin B aseline the current cmpute ndes, virtual envirnment D etermine the changes t implement based n recmmendatins frm the prir Cnfiguratin Best Practices and Security Alerts activity. C reate a Methds and Prcedures dcument where requested I mplement the changes using Cisc Services tls and scripts, r by manual effrts R e-run the reprts n as needed basis and cmpare the results with the previusly established baseline. NFV OpenStack Lifecycle Management Supprt fr ne update f OpenStack, Linux and CEPH sftware. Cisc will prvide remte supprt during an apprpriate change windw t assist the custmer in updating ne release f OpenStack r Cisc VIM, Red Hat Linux (Linux), and CEPH, the OpenStack strage cmpnent. NFV Capacity and Perfrmance Management Cisc will examine the capacity and perfrmance aspects f the Custmer s installed NFV slutin and prvide: Review and analysis f current capacity and any assciated perfrmance implicatins. Prvide recmmendatins fr capacity planning. Supprt fr the additin, remval and replacement f cmpute ndes within the installed Cisc NFV slutin. NFV Security Review aspects f security surrunding the Cisc NFV slutin. Peridic activities perfrmed may include: S ecurity Health Check Review security aspects f the Custmers NFV slutin, including fr example: Develp security baseline based upn market best practices Perfrm risk assessment and categrisatin f the findings Perfrm peridic review f the segmentatin between the infrastructure and tenant space as well as between the tenants. Review new NFV slutin requirements and reprt n ptential security implicatins. Nte that this will be perfrmed nly fr Cisc-prvided cmpnents f the Cisc NFV slutin. S lutin-related PSIRT Alerts Analysis f hw a Cisc Security Advisry (PSIRT Alert) may r may nt affect Custmer s NFV slutin. Nte that this will be perfrmed nly fr Cisc-prvided cmpnents f the Cisc NFV slutin. Recmmendatins t mitigate risk List f affected r ptentially affected Netwrking devices P ractive PSIRT Alerts Mitigatin Implementatin Netwrk Supprt Advice, guidance and implementatin supprt t help the Custmer implement PSIRT Alert Recmmendatins. Nte that this will be perfrmed nly fr Cisc-prvided cmpnents f the Cisc NFV slutin. Setup supprt fr CI/CD Setup guidance fr dcument and image repsitry in supprt f CI/CD. Prvide advice, guidance and nging supprt fr an existing CI/CD delivery mechanism, supprting Cisc sftware updates fr the Custmer s Cisc NFV Slutin. Sftware custmizatin supprt Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 7 f 1 Prvide supprt and trubleshting assistance fr Cisc custmized sftware cmpnents in the Custmer s NFV slutin. Nte this nly applies t custmizatin perfrmed previusly by Cisc Services. (TAC) restratin f service activities fr unplanned r unscheduled NFV r VMS slutin failures. Custmer must pen a Service Request the Cisc TAC prir t cntacting the Advanced Services Engineer. The supprt typically includes: Test Autmatin Supprt: Prvide advice, guidance, and nging supprt t cllabrate with the custmer t develp test autmatin scripting fr their Cisc NFV slutin. Onging Netwrk Supprt Prvide cnsulting expertise t address questins frm the Custmer n peratinal prblems encuntered during their Cisc NFV slutin peratin. Scheduled Change Supprt Prvide a Scheduled Change Supprt remte resurce fr critical scheduled changes. Cisc will make available, upn receipt f nt less than twenty-ne (21) days prir written request by Custmer t Cisc, a designated supprt cntact persn wh will be available t cnsult with Custmer in majr Cisc NFV slutin changes (i.e. majr Hardware upgrade(s), majr site installatin(s) r majr cnfiguratin changes). Custmer must submit a detailed request and schedule t Cisc prir t any such activity, which may include: Unscheduled Change Supprt Cllabratin with Custmer t evaluate the ptential impact f the prpsed changes. Review the implementatin prcedures. Remte assistance fr Custmer t help reslve prblem related specifically t the change being made. Assist with netwrk and NFV slutin changes during a majr change t the prductin slutin. Migratin Planning Supprt Technical evaluatin f initial TAC prblem diagnsis based n knwledge f Custmer s envirnment Help the Cisc TAC restre service Prvide migratin-cnsulting services that supprt the migratin t and/r implementatin f a new NFV slutin functinal package. Cisc engineers d the fllwing: Review the requisite list f high level events, phased changes and activities in rder t intrduce new slutin. Identify slutin dependencies and impact and recmmend risk mitigatin steps fr the migratin. Review Methds and Prcedure dcumentatin fr pre and pst cut-ver cnnectivity and testing. Review master cnfiguratin templates fr representative device r site types. Review slutin test prcedures fr the ready-fruse (RFU) slutin testing. Assist with migratin change windws The Migratin Planning Implementatin and Supprt shuld be delivered when the Custmer has designed and is ready t implement a new NFV slutin functinal package, and wuld like Cisc t cnsult n their existing migratin plan. Migratin Planning & Implementatin Supprt Prvide advice and guidance t supprt the Custmer with planning and subsequent implementatin f a sftware upgrade t the Cisc NFV slutin. Prvide a remte resurce t jin Cisc s Technical Assistance Center s Prgram Management Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 8 f 1 Custmer Kick-Off 90 Day Planning Cnduct a kick-ff Wrkshp t identify key stakehlders, review and agree n service scpe and activities and discuss gvernance & cmmunicatin prcess. Develp and Update 90 day plan in cnsultatin with custmer n a quarterly basis The 90 Day Plan will define and track quarterly delivery activities and plan fr the Day 2 engagement Quarterly Business Review QBR Schedule with Custmer up t fur (4) quarterly visits per year (nt t exceed eight (8) days in aggregate) t Custmer's site t review Deliverables and activities and plan fr the next quarter. Additinal visits will be mutually agreed upn at Cisc s then-current travel and labr rates. Weekly Meetings prvide prgram management supprt fr weekly prject meetings, each up t fur (4) hurs in duratin. These can be either n-site r remte (via Cisc Webex). NFV & VNF Testing This sectin includes services fr bth NFV slutin as well as Virtual Netwrk Functin (VNF) testing. Nte that the fllwing Testing Services are nly available t Custmers wh have previusly engaged Cisc Services in a Transactinal engagement that includes NFV slutin testing and/r VNF testing. Slutin Test Strategy Review Review with the Custmer their Test Strategy Plan and prvide advice, guidance and recmmendatins n best practices fr Test Strategy fr Cisc NFV slutins. Slutin Test Supprt prvide advice, guidance and testing supprt fr nging testing f the Cisc NFV slutin. VNF (Virtual Netwrk Functin) Test Strategy Review - Review with the Custmer their VNF Test Strategy Plan and prvide advice, guidance and recmmendatins n best practices fr Test Strategy fr Cisc NFV slutins. VNF Test Plan Develpment - Prvide advice and guidance t help the Custmer develp their VNF Test Plan fr their Cisc NFV slutin including creatin f apprpriate test cases. VNF Testing Supprt prvide advice, guidance and testing supprt t assist the Custmer in testing their chsen VNF n a Cisc NFV slutin. This includes investigatin f any deviatins frm expected testing results. Custmer Respnsibilities General Respnsibilities Designate at least tw (2) but nt mre than six (6) technical representatives in each area cvered under NFV, wh must be Custmer's emplyees in a centralized peratins supprt center (Custmer's technical assistance center), t act as the primary technical interface t the NFV Netwrk Cnsulting Engineer(s). Custmer will designate as cntacts senir engineers with the authrity t make any necessary changes t the NFV slutin cnfiguratin. One individual, wh is a senir member f management r technical staff, will be designated as Custmer s primary pint f cntact t manage the implementatin f services selected under this Service Descriptin (e.g., chair the weekly cnference calls, assist with priritizatin f prjects and activities). Ensure that facilities and equipment are available t hst the meetings and update sessins, as required. Ensure that relevant Custmer subject matter experts attend meetings and reviews as and when required by Cisc. Ensure key detailed design stakehlders and decisin-makers are available t participate during the curse f the service(s). Prvide reasnable remte electrnic access t Custmer's NFV slutin t allw the NFV Netwrk Cnsulting Engineer t prvide supprt frm utside f the Custmer s premises (usually frm Cisc premises). If Cisc prvides Data Cllectin Tls r scripts lcated at Custmer's site, Custmer shall ensure that such Data Cllectin Tls r scripts are lcated in a secure area, within a Netwrk envirnment prtected within a firewall and n a secure LAN, under lck and key and with access restricted t thse Custmer emplyee(s) r cntractr(s) wh have a need t access the Data Cllectin Tls and/r a need t knw the cntents f the utput f Data Cllectin Tls. In the event Data Cllectin Tl prvided by Cisc is Sftware, Custmer agrees t make Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 9 f 1 apprpriate cmputers available and dwnlad Sftware as needed. Custmer shall remain respnsible fr any damage t r lss r theft f the Data Cllectin Tls while in Custmer s custdy. In the event that Cisc prvides Custmer with Cisc scripts t assist with the implementatin, prblem diagnsis and/r reslutin, Custmer shall return the Cisc scripts upn request by Cisc r within five (5) days frm terminatin f the Service. built and engineered t meet a specific set f technical requirements and design gals. The level f details must be sufficient t be used as input t review any f the services being delivered t the Custmer. Prvide r extract additinal infrmatin required in the design effrt (e.g. current and planned peratinal framewrk). Peridic Knwledge Transfer sessins Prvide the apprpriate infrmatin abut the NFV systems, cnfiguratin, and infrmatin f any new features being implemented as requested by Cisc. Prvide infrmatin abut peratinal and change management prcesses. Prvide infrmatin abut maintenance windws and any ther cnstraints. Prvide infrmatin abut Custmer s standard perating prcedures related t business practices, its internal peratinal nmenclature, t allw Cisc t effectively cmmunicate and discuss changes with Custmer in the cntext f Custmer s business envirnment. In the event the numbers f NFV systems within scpe are altered after the Services selected under this Service Descriptin have becme effective, Custmer is respnsible t ntify Cisc in writing within ten (10) days f the change. Cisc may require mdificatins t the fee if the NFV cmpsitin has increased beynd the riginal pricing qute fr Services. Create and manage an internal email alias fr cmmunicatin with NFV Netwrk Cnsulting Engineer. Retain verall respnsibility fr any business prcess impact and any prcess change implementatins. NFV Operatins Transfrmatin In additin t the General Respnsibilities, Custmer Prvide Details f Custmer requirements n the NFV related tpics that the Custmer wants t see cvered thrugh transfer and mentring tgether with backgrund infrmatin n the skill sets f the audience. Slutin Custmizatin (VMS nly) Service Extensin Cnfiguratin (VMS nly) Peridic Knwledge Transfer sessins NFV Health Check Sftware Recmmendatins fr NFV/VMS Health Check Cnfiguratin Best Practices and Security Alerts Practive Recmmendatin Implementatin NFV Health Check In additin t the General Respnsibilities, Custmer Prvide access t relevant netwrks, sftware systems and devices in rder t allw Cisc t perfrm the health checks. Decide which Cisc recmmendatins they will act upn, and Execute upn these recmmendatins. NFV Adptin Design Cllabratin In additin t the General Respnsibilities, Custmer shall prvide the fllwing: NFV OpenStack Lifecycle Management Supprt fr ne update f Cisc OpenStack, Linux and CEPH sftware In additin t the General Respnsibilities, Custmer shall prvide: Prvide the design and prcess dcuments describing hw the Custmer NFV slutins are Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 10 f 1 Infrmatin n current perating system and applicatin levels f the NFV slutin cmpnents in scpe f these services. Infrmatin n Custmer business and technical requirements fr new Sftware releases. Review details f planned changes with NFV Netwrk Cnsulting Engineer. Infrmatin n Custmer lab testing prcess. Infrmatin n Custmer change cntrl prcess. Setup supprt fr CI/CD Sftware custmizatin and supprt Test Autmatin Supprt Onging Netwrk Supprt Unscheduled change supprt Scheduled Change Supprt Migratin Planning & Implementatin Supprt Perfrm any sftware installatins. Install nly Cisc recmmended sftware versins n the Cisc NFV slutin. Prvide relevant and valid sftware licenses. NFV Capacity and Perfrmance Management Supprt fr Additin/Remval and Replacement f cmpute ndes In additin t the General Respnsibilities, Custmer NFV Security Perfrm all physical installatin activities prir t cmmencement f the services. Perfrm any required sftware installatins. Security Health Check NFV Slutin-related PSIRT Alerts Practive PSIRT Alerts Mitigatin Implementatin In additin t the General Respnsibilities, the fllwing specific respnsibilities apply: Supply Cisc with a wrk lcatin with netwrk cnnectivity t the internal netwrk. Supply Cisc with a list f internal IP ranges t include in Assessment. Supply Cisc with a list f externally accessible IP addresses t be included in Assessment. Supprt Cisc s data cllectin activities as required t supprt specific Cisc analyses. In additin t the General Respnsibilities, Custmer Prvide access t relevant netwrks, sftware systems and devices in rder t allw Cisc t perfrm any required analysis. Decide which Cisc recmmendatins they will act upn, and Execute upn these recmmendatins, including, fr example: Perfrm all physical installatin activities prir t cmmencement f the services. Perfrm any required sftware installatins. Perfrm any changes and implementatin wrk agreed upn Prgram Management Custmer Kick Off Meeting 90 Day Planning Quarterly Business Review - QBR Weekly Meetings In additin t the General Respnsibilities, Custmer Appint an verall prgram manager fr the engagement Ensure relevant Custmer subject matter experts, management, prject and design leads participate in the meetings NFV & VNF Testing Slutin Test Strategy Review Slutin Test Supprt Netwrk Supprt Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc
Page 11 f 1 In additin t the General Respnsibilities, Custmer Where necessary and previusly agreed, prvide apprpriate test envirnment and relevant hardware and sftware. Ensure crrect setup f the testing envirnment, including installatin and cnfiguratin f supprted and recmmended NFV sftware. Dcument tests and test results in apprpriate dcuments. Perfrm relevant sftware testing. VNF Test Strategy Review VNF Test Plan Develpment VNF Testing Supprt In additin t the General Respnsibilities, Custmer Prvide infrmatin, specificatins (including API guides) and ther dcumentatin cncerning the Custmer s chsen VNF(s). Perfrm any required demnstratins f the functinal and nn-functinal features f the chsen VNF. Pass n any third-party sftware issues t thse vendrs. Perfrm relevant sftware testing. Perfrm relevant sftware installatins nt the NFV infrastructure. Prvide relevant valid sftware licenses fr the VNFs. Cntrlled Dc. #EDM-123064056xxxx Ver: 2.0Last Mdified:11/16/2017 5:54:54 AM CISCO PUBLIC Cisc Optimizatin Service fr Netwrk Functin Virtualizatin and Virtual Managed Services.dc