Cisco Collaborative Knowledge Product Overview. Your workforce needs knowledge, speed and flexibility to solve real-world business challenges in today s fast moving digital economy. Cisco Collaborative Knowledge is a cloudbased, digital workplace solution that can help everyone in your organization reimagine the way they work, learn, share ideas and innovate together. With Cisco Collaborative Knowledge, everyone is empowered with digital access to experts, learning and knowledge in real-time so that they can solve business challenges anytime, anywhere. Powered by four knowledge and learning modules Expert Discovery, Knowledge Center, Social Communities, and the Learning Management System Cisco Collaborative Knowledge is a fully integrated, end-to-end enterprise solution. Incorporating industry-leading Cisco innovation, including WebEx and Jabber real-time collaboration tools and Visual Knowledge Mapping and Analytics Technology, Cisco Collaborative Knowledge can help you build a smarter, more agile, and productive organization for today and tomorrow. Figure 1. Cisco Collaborative Knowledge Landing Page. The following image depicts the Cisco Collaborative Knowledge landing page. Collaborative Knowledge Workspace Learning Knowledge Center Collaborate. Learn. Anytime. Anywhere. - Collaborate People Admin What do you want to do today? Learning Knowledge Collaboration People Features and Benefits. Cisco Collaborative Knowledge strategically combines key workplace capabilities to redefine the customer and employee experience: Expert Discovery: Provides just-in-time access to expert resources using WebEx and Jabber. Connect safely oneto-one or with multiple experts simultaneously inside the firewall to share knowledge, and solve business challenges. Knowledge Center: Preserves best practices and organizational knowledge shared across the organization in an enterprise-wide digital repository. Social Communities: Fosters real-time learning, problem solving and innovation through social communities, discussion forums, blogs, and crowdsourcing. Learning Management System: Standardizes formal and informal learning and development across the organization through a centralized learning management system. Learners can browse course offerings, register for a course through the training catalog, or create personalized learning plans to support career and development goals. Additionally, two breakthrough innovations round out the platform: Real-Time Collaboration Tools: Cisco WebEx and Jabber real-time collaboration tools make it easy for everyone to meet, share ideas and stay connected anytime, anywhere in the cloud. Visual Knowledge Mapping and Analytics Technology: This new technology assesses organizational knowledge, learning, and interests in real-time. By combining advancements in keyword ranking and semantics graphing with data aggregation and crowdsourcing, the software can create visual snapshots of individuals, teams and departmental strengths and gaps to guide learning and development investment strategies. 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. 1
Table 1. Features and Benefits This table summarizes the features and benefits of the Cisco Collaborative Knowledge platform. Feature Category Function and Benefits Navigation Tools: Simplifies Search, Notification, Status, and Profile Viewing Navigation Bar Unified Search Bar The navigation bar locates categories, pages and content on every page of the platform for a consistent user experience. Dynamically aggregates content from across the platform to provide relevant, real-time search data. Notification Bar View peer endorsements, questions, or updates. See who is following you. My Status Displays the status of an individual s availability. When a green presence indicator appears next to the My Status icon, an individual is online and available to chat or meet. Profile Menu Manage your profile, or log out of the platform. Administrator access is granted at the Profile menu upon log-in. User Profile: Share Expertise and Interest Through Online Profile User Profile Details user attributes, including name, presence, user photo, job title, location, time zone, mobile and work numbers, primary and secondary email addresses, and instant messaging (IM) addresses. Details include expertise, subject matter endorsements, featured posts, activities, interests, communities, and followers. Expertise Endorsements User profile includes detailed information about expertise and peer-related endorsements. Home Page: Personalizes Information, Creating an Engaging User Experience Dashboard Find an expert, search for a training course, create a personalized learning plan to advance your career path, or locate best practices in the Knowledge Center. Workspace Create notes, enroll in courses and view learning plans, manage files, collaborate with peers, and learn more about your strengths and areas for further development through Visual Knowledge Mapping and Analytics Technology. Visual Knowledge Mapping and Analytics Technology Activity Stream Combines keyword ranking with semantic graphing, data aggregation and crowdsourcing to provide individuals, teams, and departments with the ability to assess knowledge, learning, and interests in real-time. Provides a consolidated overview of an individual s recent activites, including updates of shared content and comments. 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. 2
Table 1. Features and Benefits continued Feature Category Function and Benefits Learning: Your One-Stop Shop for Learning and Development Training Catalog Individuals can participate in formal, informal or prescribed learning. Course options include instructor-led, URL-based e-learning, and WebEx meeting options. My Enrollments Highlights enrollment in process, completed, or scheduled for future delivery. Shared Learning Highlights shared courses by peers that are in progress, completed, or scheduled for future delivery. Learning Plans Provides an overview of individual and prescribed learning in progress, completed, or scheduled for future delivery. Knowledge Center: Repository for Storing and Sharing Knowledge Across The Enterprise Knowledge Library My Documents Shared Documents Preserves organizational knowledge shared and stored across the enterprise. Upload, store or organize knowledge assets in the central repository. Access, read, tag, comment on and rate library assets. Documents can be searched and viewed by title, date, user, tag or community as well as favorites designations. Personal library in the cloud for an individual s content collection. View Knowledge Library documents shared by library owner or others. Collaborate: Container for People Who Share Common Interests, Objectives or Information Communities My Memberships Community Types Blogs Questions Wiki Library Let s you create communities to support knowledge-sharing, learning and innovation. Once a community is created, it serves as the file container for all authored content, including wikis, blogs, and discussion threads. Community searches are conducted by name, tag, type, or attributes. Depicts a current listing of community memberships. Public: Anyone can join: name and content area are visible in search results. Private: Only those invited by a community owner can join: name is visible in search results but content is visible for private community members only. Hidden/Circle of Trust: Invited individuals can join: name is not visible in search results and content is visible only for hidden community members. Create community blogs, or read, comment on and rate blogs posted by community bloggers. Individuals can post questions to discussion boards to crowdsource information for a project or to meet a deadline. Add, modify, or delete wiki library content in collaboration with others in your community. People: Directory for Browsing, and Locating People and Experts All People Experts A directory of organization contacts. Comprehensive directory of formal and informal experts. Searches can be conducted by expertise and endorsements. 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. 3
System-Level Capabilities. Table 2. System-Level Capabilities This table details Cisco Collaborative Knowledge system-level capabilities. Capabilities Benefits Interoperable, Open Architecture Private Cloud Platform runs on a unified, interoperable, and open architecture to optimize services and ease of deployment. Knowledge can be shared and delivered in the cloud on a variety of mobile devices. Multi-Tenant Architecture Each tenant s data is safeguarded, isolated, and accessible only to authorized users with proper entitlement checks in place, and to the authorized administrator. Scalability Scalable design model can easily accommodate additional tenants and/or businesses. Additional tenants can be added without affecting services and applications provided to other tenants in the system. Data Protection Important safeguards include data-privacy, encrypted communication, roleand resource-based policy management, and password protection. Services handling and customer data stored on servers are also monitored. Operating System Support Platform operates on Windows, Linux, Android, and ios hardware platforms. Profile Management Mobility Single Sign On (SSO) Smart Search WebEx Meeting, Jabber Presence and IM WebEx Meeting and WebEx Meeting Center Integration Incorporates content from corporate directory. High-fidelity access to profiles, presence, knowledge, communities, learning and more on mobile devices. Data is asynchronous and accessible online or offline. Cisco common identity SSO support in the cloud. Unified search built into the product. Enables high-performance retrieval and search navigation. Provides one-click IM activation and user presence display: supports WebEx Meeting and Jabber IM. Seamless integration with WebEx meeting and WebEx Meeting Center web conferencing. Browser Support Browser support includes Chrome, Safari, and Firefox. Learning Management System Native learning management system provides solid catalog management service. Third-Party Learning Content Partners Supports a broad range of Cisco and third party content providers. Corporate Branding Experience Select branding options available. 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. 4
How It Works. Cisco Collaborative Knowledge is a fully integrated, end-to end digital workplace solution that can be launched from any desktop or tablet mobile device. The software s responsive design adapts to any screen size to provide an intuitive, engaging and personalized digital experience. Real-time collaboration functionality ensures that users can safely network, share ideas and stay connected both inside and outside of the organization. Cisco Cloud Technology. Built from the ground up with industry standards, open APIs, and an interoperable and scalable architecture, Cisco Collaborative Knowledge and Cisco cloud technology offer the security and flexibility your organization needs to deliver rapid deployment at scale. The Cisco Advantage. As a leader in IT education, cloud technology, and enterprise collaboration software, Cisco is committed to helping your organization solve its most pressing business challenges. For More Information. To learn how you can build a smarter, more agile, and productive organization with Cisco Collaborative Knowledge, visit collaborativeknowledge.cisco.com. Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) 091317V7 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. 5