CARRIER ACCESS TARIFF CRTC 21462 TELUS Communications Company 2nd Revised Page 226-1 Cancels 1st Revised Page 226-1 226 Wholesale Internet ADSL Service 226.1 Service Description Wholesale Internet ADSL Service is a broadband access service based on Asymmetric Digital Subscriber Line (ADSL) technology. This service will enable a Service Provider to establish a high speed data access path between its End-user's premises and a Company serving wire centre. Wholesale Internet ADSL Service uses available bandwidth above the voice-band on the same local loop used by the Company or a CLEC to provide residential or business Primary Exchange Service to the End-user or on Dry Loops. The Service is limited to lines terminating on single line station equipment. ADSL Access Service allows for the simultaneous use of the End-user's telephone line for voice service. Wholesale Internet ADSL Service: requires a etwork-to-etwork Interface ( I ) which provides for the aggregation of End-user traffic associated with a single service provider from every ADSL-enabled wire centre in the Company's operating territory; provides ADSL access over End-user loops that qualify for ADSL service where the ADSL serving equipment is located either in a host wire centre or at a remote location (i.e., a location other than a host wire centre). In the case of a remote location, Wholesale Internet ADSL Service includes the facilities required to transport ADSL traffic between the remote location and the host wire centre that serves that remote location; supports Point to Point Protocol over Ethernet (PPPoE) or RFC 1483 Bridged sessions across the Company's backbone network; includes Permanent Virtual Circuits (PVC) to provide ATM network connectivity between ADSL Access arrangements and a I by aggregating traffic associated with each ADSL Access served from groups of wire centres to a Broadband Access Server (BAS) and subsequently aggregating such traffic from all Company-provided BAS to the ADSL I; and provides for a single domain name. Additional domain names are available upon request in accordance with the rates, terms and conditions below. Connectivity between the ADSL I point of demarcation (located in a Company wire centre) and the Service Provider's Point of Presence (PoP) can be established using appropriate facilities provided by the Company or third party facility providers, or via central office links that terminate on the Service Provider's co-located transmission equipment. Because the Commission has forborne, in Telecom Regulatory Policy CRTC 2009-19, with respect to the regulation of this service as set out in that decision, the Company may also provide the service in this tariff at rates and on terms different from the tariffed rates and terms pursuant to an agreement entered into between the Company and a competitor that has been filed with the Commission for the public record. Filing Date: 2009 02 19 Effective Date: 2009 02 19 Issued pursuant to Telecom Regulatory Policy CRTC 2009-19, 2009 01 19
CARRIER ACCESS TARIFF CRTC 21462 TELUS Communications Company 1st Revised Page 226-2 Cancels Original Page 226-2 226.1 Service Description - Continued Definitions Customer refers to a Service Provider. Customer Cutover or Access Upgrade" encompasses the case where a customer requires a larger bandwidth access at its Point of Presence (PoP) site to accommodate growth in end user traffic. The Customer may also be relocating its PoP site access or transferring all of its existing subscribers to a different access which does not necessarily require an upgrade in bandwidth. "Customer ame Change" is when a Customer requests that its billing or company name to be changed to a different billing or official company name. Dry Loop is an unbundled local loop which is not used for primary exchange service. DSLSP is a provider of Digital Subscriber Line-based applications, such as high-speed Internet access and Local Area etwork extensions, to the public for compensation. A DSLSP is not operating as a CLEC. "End-user" is defined as being the Service Provider's customer. "Mergers and Acquisitions" are when a Customer transfers a portion or all of its subscriber base to another Customer. This is also applicable when two different Customers are merging in order to become only one new company, or when a single company divides to become multiple companies. I is a network-to-network interface as set out in Item 217, etwork to etwork Interface Service. F "Service Provider" includes either a CLEC or a DSLSP. Voice Service refers to services that use the voice-band portion of the local loop and includes voice transmission, permissive data or facsimile. Filing Date: 2006 05 19 T-187B Effective Date: 2006 06 05 Interim Approval in Telecom Order CRTC 2006-133, 2006 05 31
CARRIER ACCESS TARIFF CRTC 21462 TELUS Communications Company 1st Revised Page 226-3 Cancels Original Page 226-3 226.2 Conditions of Service 1. Wholesale Internet ADSL Service is available only from suitably equipped Company Central Offices as determined by the Company and shall be provided subject to the availability of suitable equipment and facilities as determined by the Company. 2. Wholesale Internet ADSL will only be provisioned over Company-owned loops used by the Company to provide Primary Exchange Service, unbundled local loops which are owned by the Company and used by a CLEC to provision voice services or Company-owned Dry Loops. 3. Where Wholesale Internet ADSL service is provisioned over Company-owned Dry Loops, the Customer will be required to lease the unbundled loop under the terms, conditions and at 50 percent off the Type A Local Loop rate specified in the former TCI Carrier Access Tariff (CRTC 18008), Item 215, Local etwork Interconnection and Component Unbundling (in Alberta), or TCBC Carrier Access Tariff (CRTC 1017), Item 105, Local etwork Interconnection and Component Unbundling (in British Columbia). 100% of the per loop service charges specified in the former TCI Carrier Access Tariff (CRTC 18008), Item 215, (in Alberta), or TCBC Carrier Access Tariff (CRTC 1017), Item 105, (in British Columbia) will continue to apply. 4. The Company will not offer additional services to the End-Users over an unbundled local loop being used by a competitor for the Wholesale Internet ADSL Service when it is provided over Dry Loops. F F C 5. The loop facility to the End-user must qualify for Wholesale Internet ADSL Service. F 6. The point of demarcation for Wholesale Internet ADSL Service is as defined in Item 217, etwork to etwork Interface Service. 7. The Company is not responsible for inside wiring charges beyond the End-user s customer demarcation point. 8. The ADSL equipment is subject to operational constraints related to the characteristics of the underlying loop facility. Service Providers may use Wholesale Internet ADSL Service to establish high-speed connections to only those End-user premises located within the operational range of the ADSL serving equipment associated with particular Company serving wire centres and suitably equipped remote locations. Service Providers may not use Wholesale Internet ADSL Service to establish high-speed connections to End-user premises located beyond the range of the ADSL serving equipment or served by the Company or CLEC voice service having excessive bridge taps, equipped with load coils or which is not capable of supporting metallic continuity. 9 One ADSL Access is required for each End-user. 10. The ADSL I is provided as per Item 217, etwork to etwork Interface Service. Filing Date: 2006 05 19 T-187B Effective Date: 2006 06 05 Interim Approval in Telecom Order CRTC 2006-133, 2006 05 31
CARRIER ACCESS TARIFF CRTC 21462 TELUS Communications Company 4th Revised Page 226-4 Cancels 3rd Revised Page 226-4 226.2 Conditions of Service Continued ( ) C 11. The rates for Wholesale Internet ADSL Service are based on a contract period selected by the Service Provider for 1 or 3 years. Different rates will apply for different speeds (e.g. 3.0 Mbps and 6.0 Mbps). Billing for the Service will be as follows: a. For Customers in Alberta receiving the Service as of September 11, 2006, the Customer will be billed one (1) month in arrears except if Item 226.2.11.c. applies; b. For all Customers in British Columbia and for all new customers in Alberta that subscribe to the Service after September 11, 2006, the Customer will be billed one (1) month in advance; c. If a Customer in Alberta receiving the Service as of September 11, 2006, requests any moves or changes to their service, the Customer will be billed one (1) month in advance on a going forward basis for all elements of the Service; and d. All Customers of the Service in Alberta and British Columbia as of December 31, 2007, will be billed one (1) month in advance as of that date. 12. Wholesale Internet ADSL Service is offered on a minimum contract period (MCP) of either 1 or 3 years. The contract period for Wholesale Internet ADSL Service and ADSL I may vary from each other. Upon expiration of the contract period and subject to the following, the Wholesale Internet ADSL Service Customer will be deemed to have agreed to commit to another immediately succeeding contract period of equal duration, and for an equal commitment level unless the Wholesale Internet ADSL Service customer has agreed to a contract period of a different duration and/or commitment level, or the service subscription has been terminated. C a. All Customers will be notified by the Company, either on their monthly bill or by letter, at least sixty (60) days before the end of the current Wholesale Internet ADSL Service contract, as to when automatic renewal will take place, absent any indication by the Customer to the contrary; D ( ) Items 226.2.11 and 12 were approved on an interim basis in Telecom Order CRTC 2006-236, 2006 09 07. Filing Date: 2008 03 13 Effective Date: 2008 03 06 Issued pursuant to Telecom Decision CRTC 2008-22, 2008 03 06
CARRIER ACCESS TARIFF CRTC 21462 TELUS Communications Company 1st Revised Page 226-5 Cancels Original Page 226-5 226.2 Conditions of Service Continued 13. The Service Provider is required to provide at least one month s notice, in writing, of early termination of the Wholesale Internet ADSL Service contract. Termination charges will be paid as liquidated damages and not as a penalty. In the case of a 1-year contract period, termination charges equal to the total remaining monthly payments for the contract period apply. In the case of a 3 year contract, termination charges equal to 50% of the remaining monthly payments will apply. Payments will be calculated based on the average volume of end users in the 12 month period prior to notice of termination. If a Service Provider migrates to a comparable service, the termination charges may be waived by the Company. A comparable service is one offered by the Company, contracted for by the Service Provider for at least as long as the original contract period and under which the applicable fees are no lower than those in the original agreement. 14. If an End-user cancels its Company or CLEC provided voice service or if it is otherwise removed from service, billing for Wholesale Internet ADSL Service will continue until the Company has been notified by the Service Provider that Wholesale Internet ADSL Service is to be terminated. 15. Where the End-user s voice service, as provided by the Company or a CLEC, currently meets the Company s technical requirements for Wholesale Internet ADSL Service, in particular metallic continuity, the Company will provide the Service Provider with a minimum of one year's advance notice of any facility change that would eliminate metallic continuity on that End-user's loop. 16. Service Providers subscribing to Wholesale Internet ADSL Service will be responsible for obtaining the following elements required to make the service operational: F a. RADIUS Server; b. IP address assignment and Internet access; c. ADSL or other compatible high speed modem, subject to the Company's acceptance; Filing Date: 2006 05 19 T-187B Effective Date: 2006 06 05 Interim Approval in Telecom Order CRTC 2006-133, 2006 05 31
CARRIER ACCESS TARIFF CRTC 21462 TELUS Communications Company 2nd Revised Page 226-6 Cancels 1st Revised Page 226-6 226.2 Conditions of Service - Continued d. any PC connectivity equipment/software and IP address configuration for the end user s PC; e. Filters In some circumstances, End-users may detect audible noise on their telephone line following the installation of the modem, necessitating the use of voice/data filters installed directly in the telephone jack; f. ATM or Ethernet connectivity between the Company s broadband network and service provider's PoP; and g. Client software required in the End-user s PC to enable a PPPoE connection through the network to the End-user s desired ISP 17. Equipment attached to the Company s network at the End-user s premises must be certified or connected through a certified network protection device in accordance with the former TCI General tariff (CRTC 18001) Item 110 (Attachments) in Alberta, or TCBC General Tariff (CRTC 1005) Item 170 (Interconnection Services General) in British Columbia, as applicable. 18. The Maximum Line Speeds available under ADSL Access Service are as follows: a. 1.5 Mbps Service (Residential and Business customers) Up to 1536 kb/s downstream Up to 640 kb/s upstream b. 2.5 Mbps Service (Residential and Business customers) Up to 2528 kb/s downstream Up to 1024 kb/s upstream c. 3.0 Mbps Service (Residential and Business customers) Up to 3000 kb/s downstream Up to 1000 kb/s upstream d 4.0 Mbps Service (Residential and Business customers) Up to 4096 kb/s downstream Up to 1024 kb/s upstream C e. 6.0 Mbps Service (Residential and Business customers) Up to 6000 kb/s downstream Up to 1000 kb/s upstream Filing Date: 2006 07 24 T-229 Effective Date: 2006 08 14 Interim Approval in Telecom Order CRTC 2006-201, 2006 08 02
TELUS Communications Company CARRIER ACCESS TARIFF CRTC 21462 Original Page 226-6A 226.2 Conditions of Service - Continued 19. Effective August 14, 2006, the 1.5 Mbps Service will no longer be available in areas where the Company s network is capable of providing the 3.0 Mbps Service. Customers that are receiving the 1.5 Mbps Service will continue to receive that service until such time as the Company can provide the Customer with the necessary ADSL equipment to receive the 3.0 Mbps Service. 20. Effective August 14, 2006, the 2.5 Mbps and 4.0 Mbps Service will no longer be available in areas where the Company s network is capable of providing the 6.0 Mbps Service. Customers that are receiving the 2.5 Mbps and 4.0 Mbps Service as of that date will continue to receive those services until such time as the Company can provide the Customer with the necessary ADSL equipment to receive the 6.0 Mbps Service. 21. Where the migration of any Customer to a higher speed service option is as a result of Item 226.2.19 or Item 226.2.20, the higher speed service will be provided over the balance of that Customer s existing contract term. Filing Date: 2006 07 24 T-229 Effective Date: 2006 08 14 Interim Approval in Telecom Order CRTC 2006-201, 2006 08 02
CARRIER ACCESS TARIFF CRTC 21462 TELUS Communications Company 4th Revised Page 226-7 Cancels 3rd Revised Page 226-7 226.3 Rates - Continued The following rates and charges apply to the various components of the service: a. Monthly Access and Service Charges ADSL Access Service (ote 1) 1.5 Mbps Service, per access <1000 (ote 4) 1001 2500 2501 7500 >7501 2.5 Mbps Service, per access <1000 (ote 5) 1001 2500 2501 7500 >7501 1 year ($) 20.50 20.00 19.50 19.00 32.00 31.00 30.00 29.00 Contract Period Rate per month 3 year ($) 19.50 19.00 18.50 18.00 28.00 27.00 26.00 25.00 Service Charges (otes 2 and 3) ($) 3.0 Mbps Service, per access 19.00 18.00 F 4.0 Mbps Service, per access <1000 (ote 5) 70.00 66.00 1001 2500 2501 7500 >7501 68.00 66.00 64.00 64.00 62.00 60.00 6.0 Mbps Service, per access <1000 1001 2500 2501 7500 >7501 32.00 31.00 30.00 29.00 28.00 27.00 26.00 25.00 ote 1: The rate that the Customer pays for access in any of the speeds offered for Wholesale Internet ADSL Service will be based on the aggregate of all Wholesale Internet ADSL Service access. (e.g. if a Customer with 5000 access under Wholesale ADSL Service has 500 of these access in the 3.0 Mbps range, the Customer will be charged the 2501 7500 rate for the 500 3.0 Mbps accesses rather than the <1000 rate). Filing Date: 2007 09 05 Effective Date: 2007 01 25 Issued pursuant to Telecom Decision CRTC 2007-77, 2007 08 31
TELUS Communications Company CARRIER ACCESS TARIFF CRTC 21462 Original Page 226-7A 226.3 Rates ote 2: For payment of the Service Charge, two options are available to Customers. The Customer must select either option at the start of the contract period. The Customer s choice of Service Charge option will remain in force for the duration of that contract period. The two options are as follows: a. Service Providers can elect to pay the $ onetime service charge per ADSL Access installation or re-installation (e.g. a move). b. Service Providers can elect to pay an amount of $1.00 per month, on all ADSL Accesses existing as of the effective date of this tariff and for each ADSL installation or re-installation (move) until such time as the associated ADSL access is disconnected or terminated. This option is not available to a Service Provider electing to take a one-year minimum contract period. ote 3: A minimum charge of one month will be applied for all Wholesale Internet ADSL Service Accesses that are disconnected within one month of installation. M ote 4: ote 5: Effective August 14, 2006, the 1.5 Mbps Service will no longer be available in areas where the Company s network is capable of providing the 3.0 Mbps Service. Customers that are receiving the 1.5 Mbps Service will continue to receive that service until such time as the Company can provide the Customer with the necessary ADSL equipment to receive the 3.0 Mbps Service. Effective August 14, 2006, the 2.5 Mbps and 4.0 Mbps Service will no longer be available in areas where the Company s network is capable of providing the 6.0 Mbps Service. Customers that are receiving the 2.5 Mbps or 4.0 Mbps Service as of that date will continue to receive those services until such time as the Company can provide the Customer with the necessary ADSL equipment to receive the 6.0 Mbps Service. M Moved from Page 226.7. Filing Date: 2006 07 24 T-229 Effective Date: 2006 08 14 Interim Approval in Telecom Order CRTC 2006-201, 2006 08 02
CARRIER ACCESS TARIFF CRTC 21462 TELUS Communications Company 3rd Revised Page 226-8 Cancels 2nd Revised Page 226-8 226.3 Rates - Continued b. Other Fees Associated with Wholesale Internet ADSL Service: i) ADSL CO Access Fees: Two fee options are available to the Customer. The first fee option is applied on a per CO basis as these are activated by the customer. The second fee option provides for the activation of all serving areas in the Company's territory. ii) Multiple Domain ames: One time rates apply for programming the Broadband Access Server (BAS), on the same PVC, with the first additional domain name and subsequent additional domain names on the same order. iii) Administration Fees: Administration Fees provide for business office work that is required to perform the following functions: Customer ame Change, Mergers and Acquisitions and Customer Cutover or Access upgrades, including Access speed changes for End-users. iv) ADSL Access PVC Administration Fee: The Wholesale Internet ADSL PVC Administration Fee addresses the work required to remap PVCs from each of the Company s BASs to the Customer's PoP site allowing for end user authentication. The number of PVCs is dependent upon the number and specific location of the serving areas the Customer has chosen to offer service. As larger urban centres require more BASs, this translates into higher numbers of PVCs that may be impacted by mergers and acquisitions, customer cutover or access upgrades and potentially name changes. Other Fees Associated with ADSL Access Contract Period Rate per month Rate ($) Service 1 year 3 year ADSL CO Access Fees For the first and each subsequent serving CO activation To activate all CO/ERA serving areas in TELUS territory 500.00 30,000.00 R Multiple Domain ames One time charge will apply on the same PVC for the first additional domain name. For subsequent domain names requested on the same order, a one time charge per 1,500.00 3 domain name will apply Administration Fee (per end user) 25.00 ADSL Access PVC Administration Fee (per PVC) Filing Date: 2007 09 05 Effective Date: 2006 01 20 Approved in Telecom Order CRTC 2007-25, 2007 01 25 Issued pursuant to Telecom Decision CRTC 2007-77, 2007 08 31