User Guide Table of Contents Page Initial Login - Completing Multi-Factor Authentication...2 Deposits.10 Creating a Deposit.10 Administration....16 Create a New User.18 Editing User Access 19 User Roles...19 History...21 Reports...23 1
New User Enrollment - Completing Multi-Factor Authentication 1. Go to www.townebank.com, select the link to login to Deposit Wizard. Enter your User ID and click Login. 2. Click the Begin Setup button to continue to the next screen. Otherwise, click the Sign Off button to cancel this process and exit the application. 2
3. Choose a category, then choose your picture that you will recognize each time you login. This will indicate you are at the authentic Deposit Wizard website. 3
4. Create and enter a Personal Phrase of your choice. Click the Continue Setup button to continue to the Challenge Question selections. 4
5. Choose four challenge questions from the dropdown lists, and enter your answers. Click the Continue Setup button to continue to the Computer Registration Selection. 5
6. You have the option to Register this computer or Do not register this computer. Click the Continue Setup button to continue to the Review Screen. 6
7. Preview and change any data previously entered. Enter your temporary password provided by your hometown banker. Click the Submit button to send the data for authentication and enrollment and for logging into the application. 7
8. Select Change Password from the Default screen. 9. The Old Password is the temporary password provided by your hometown banker. Create your New Password and confirm. Note: Your password must be between 8 and 16 characters in length, include at least 1 letter and 1 number, and may not match your previous password. 8
10. Click the Registration tab. Select the location from the Locations drop-down list. Select the scanner model from the Scanners drop-down list. Click Register to complete the process. Note: The Registration tab allows you to register your location and scanner for check capture as shown below. Once you have registered successfully, you will receive the confirmation message above. 9
DEPOSITS The Deposits tab is the default page after login. From here, you may choose to create a deposit as well as view open and recently submitted deposits. Creating a Deposit 1: Upon successful login and authentication, the default Deposits page displays. 2. Choose account from Dropdown list. Calculate the deposit total, and enter the amount into the Deposit Control Total Field. Click Proceed to continue to the next page page. 10
3. Load items into the scanner and click Start Scan. The Capture Items window displays. Loaded items will automatically start scanning. 4. When finished, click Stop Scan button in the Capture Items window. You can continue to append additional items by reloading the scanner, or click the Close button to return to the Capture Items page. 11
5. Review the items in the deposit, then click Proceed button to continue. If the calculated total matches the deposit total and there are no failed items, a virtual deposit ticket is created. If there are any failed items, the Corrected Items page displays those items and their corresponding failures and exceptions. If there are no failures, the Balance page is displayed. 12
6: If the combined total matches the deposit total, the deposit is in balance and eligible for submission. Click the Proceed button to finalize and continue. Note: If the totals do not match, review your check amounts. To edit the amount of an item, select the item in the grid and edit the amount below the image. Click the Save button to finalized any change. Once you click proceed, either the Review or Accounts page displays: If Multiple DDA is enabled, you are taken to the Accounts page. If Multiple DDA is not enabled, you are taken to the Review page. The Accounts page allows you to distribute funds into multiple deposit accounts, up to seven. This page will appear only if we have enabled it and you have access to more than one deposit account. 7: Click Proceed to continue to the next page. 13
8: Review information and click Finish Deposit to continue to the next page. To Modify a Deposit: Editing the deposit account and/or any deposit level fields must be completed before finishing the deposit (after which, no changes may be made). If desired, click the Edit link to enable editing of the deposit account(s) and/or any deposit level fields. Once these fields have been populated accurately, click the Save button to save any changes. This results in a message informing you that the existing virtual deposit ticket will be deleted and a new virtual credit with updated information will be created and displayed. 14
Once the deposit is complete, a message of Deposit Submitted Successfully displays, and you are given the options for directly running the listed reports for the submitted deposit. These include the Deposit Detail Report, and the Deposit Image Reports. To return to the initial Deposits page, click the Home link. Samples of Reports Deposit Detail Report Deposit Image Report 15
Administration The Administration tab is viewable by users with the Administrator or Supervisor role to perform the following functions: User Administration o Create a new user (Only available to the Administrator Role) o Remove an existing user (Only available to the Administrator Role) o Modify users access o Reset a user password USER ADMINISTRATION Create a New User 1. Click the Create User link to create a new user. 16
2. o Type in the User Name, Password, Confirm Password, and E-mail. Note: User must select Change Password tab to choose a different password. o Assign the necessary Roles and authorized Primary Deposit Accounts by checking the boxes to the left of the various roles and accounts. (refer to User Roles on page 19-20) Note: The Approver role is only present when Deposit Approval workflow is enabled by TowneBank. o Click the Create User button to complete. o The new user displays automatically within the User Administration List above. 17
Editing User Access An Administrator or Supervisor can modify a user s access, including e-mail address, assigned Deposit Accounts and roles. To edit User Access, follow the instructions below. 1. Click the Edit icon in the user row to modify. o To modify a user's e-mail address, enter it in the in the E-mail field. o To assign/unassign Role(s), select/unselect the appropriate role(s). o To assign/unassign Deposit Account(s), select/unselect the appropriate account(s). Removing an Existing User To delete an existing user, click the Delete icon in the row of the user to be removed. Click OK to complete the action. Setting User Access Administrators or Supervisors can prevent a user from logging into the application or restore access by toggling the Enable/Disable box. Resetting Passwords Administrators or Supervisors can reset users passwords by selecting the Reset Password link in the row of the selected user, entering the new password, then clicking the Save button. 18
User Roles User roles grant or restrict access to the available functions within Deposit Wizard. The initial user created is an Administrator and has the following privileges: Manage Users (Add New Users, Assign/Remove Roles, and all Modify Users privileges) Note: Administrators are unable to create additional administrators. Contact TowneBank to obtain additional administrator user accounts. The administrator can assign users the Supervisor role which will allow another user to modify existing users. The Modify Users privilege of the Supervisor role allows changes to the following functions to non-administrator users under the same merchant: Reset Password, Unlock, Enable/Disable, Assign/Remove roles (except for Administrator and Supervisor Roles), Change E-mail Address, and Deposit Account Add/Remove. Deposit Wizard User Roles The following table lists the functionality available for each user role. If the deposit approval functionality is enabled, additional roles are available and the behavior for existing roles changes slightly. See the Deposit Approval User Roles section for more information. Supervisor Reviewer Depositor Role Privileges o Register Client o Modify Users For all users deposits and all accounts o View Reports o View History o View / Run Queries For own deposits only o Finish Deposits o View History, including transmitted Deposits o View Reports o Run / View Queries o Create, Capture, Correct, Balance o View Open Deposits o View Recent Deposits o Mark Items (any items) 19
Deposit Approval User Roles When the Deposit Approval functionality is enabled by TowneBank, an additional user role is available called Approver. The remaining roles are also modified to fit this new workflow. The following table summarizes the privileges available if Deposit Approval is enabled. Supervisor Reviewer Approver Depositor Role Privileges o Register Client o Modify Users For all users deposits and all accounts o View Reports o View History o View / Run Queries For all users deposits and all accounts o View Pending Deposits o Approve Deposits o Reject Deposits For own deposits only o Finish Deposits o View History, including transmitted Deposits o View Reports o Run / View Queries o Mark Items (any items) 20
DEPOSIT HISTORY This tab allows you to view submitted deposit history and search deposited items as shown below. Note: You are only able see deposits made to accounts and locations that you are authorized to view. A Debit Count column may be configured by an Administrator to be displayed. The field strictly represents only the number of debits in a given deposit. Searching Additional Fields Depending on configuration, additional search fields may be present. Possible data types are: Currency, Numeric, String, or Pick List. Searches must be exact. View Deposit History View the History detail for a deposit by clicking the active link found in the left-most column of the listed deposit. When this link is selected, the page changes to the Deposit History Detail View. From here, the list of all items within the deposit displays. The selected item's deposit information displays in the Deposit Information pane, and the selected item s images display as well. You can also generate and view the Selected Item Image Report, Deposit Details Report, or the Deposit Image Reports directly from this page. 21
This page also displays the results for item searches, which may show items from multiple deposits. You can click the Deposit Tracking # link in the Deposit Information pane for any selected item to reset the Item Search Results to the items for the specified deposit only. Search Deposit History Items Users can search for a specific item or items across deposits using any combination of available criteria. 22
1. To search for items, enter the appropriate search terms, then click the Search button. 2. Searches may include Item Type of either Deposit Ticket (deposit amount) or Deposit Item (check). 3. Searches can be conducted within any valid date range. 4. Searches can contain a combination of search terms (i.e. 'Amount > $100.00 and Serial <> 100'). REPORTS The following reports are available from the Deposit Wizard Reports tab: Deposit Detail Report Deposit Image Report Deposit Image Report (Front Only) Deposit Image Report (1x3) Deposit Summary Report Export Standard Data File* Export Data File by Layout* Location Summary Report *Only available if configured by an Administrator. 23
Deposit Detail Report This report provides details of a selected deposit. To run this report, perform the following: 1. Select Deposit Detail Report. The Input Field Entry page displays. 2. Select a Date. 3. Select a Deposit Description. 4. Optional: Click the Include Custom Fields check box to display all relevant custom field data in your report. 5. Select a report layout of either Tab or Window. 6. Click the View Report button. Deposit Image Report This report provides summary detail of a deposit and front/back images of each item in that deposit. Deposit Image Report (Front Only) This is the Deposit Image Report with front-only images. Deposit Image Report (1x3) This is the Deposit Image Report with front-only images in a 1x3 format (default is 2x6). Use this report if larger images on printed pages are needed. Deposit Summary Report This report provides a summary of deposits for a specified account in the selected date range. Location Summary Report This report provides a detailed summary of all deposits and debits captured on a given date or date range by location. 24
Export Standard Data File This feature allows deposit data to be exported in a CSV format. To run this report, perform the following: 1. Select Export Standard Data File. 2. Select a Location. 3. Enter a Start Date and End Date. 4. Click Export File. 5. Choose to Save or Cancel the Export Capture Data Report. 6. If saving the report, enter a report name and select a location to save the file. Export Data File by Layout This is a special report that creates a CSV or an OFX (QuickBooks) formatted file based on the selected layout. This report option is only available if export layouts have been defined by the application provider. To create the export, perform the following: 1. Select Export Data File by Layout. The Input Field Entry page displays. 2. Select an Account, a Layout and a Location. 3. Enter a Start Date and End Date. 4. For QuickBooks only: select an Account Type. Valid values include Checking, Savings, Money Market, or Credit line, and reflect the type of account in QuickBooks. 5. Select Export File. 6. Select a save location. 25