IBM Cloud Professional Certification Program

IBM Cloud Professional Certification Program Study Guide Series Exam C9560-515 - IBM SmartCloud Application Performance Management V7.7 Fundamentals Purpose of Exam Objectives... 3 High-level Exam Objectives... 3 Detailed Exam Objectives... 8 Section 1 - Product Overview... 8 Section 2 - APM UI... 13 Section 3 - TEP... 21 Section 4 - APM Agent Objectives and Functionality... 23 Section 5 - Infrastructure... 26 Section 6 - Performance Tuning and Problem Determination... 29

Next Steps... 32

Purpose of Exam Objectives When an exam is being developed, the Subject Matter Experts work together to define the role the certified individual will fill. They define all of the tasks and knowledge that an individual would need to have in order to successfully implement the product. This creates the foundation for the objectives and measurement criteria, which are the basis for the certification exam. The Tivoli Certification item writers use these objectives to develop the questions that they write and which will appear on the exam. It is recommended that you review these objectives. Do you know how to complete the task in the objective? Do you know why that task needs to be done? Do you know what will happen if you do it incorrectly? If you are not familiar with a task, then go through the objective and perform that task in your own environment. Read more information on the task. If there is an objective on a task there is about a 95% chance that you WILL see a question about it on the actual exam. After you have reviewed the objectives and completed your own research, then take the assessment exam. While the assessment exam will not tell you which question you answered incorrectly, it will tell you how you did by section. This will give you a good indication as to whether you are ready to take the actual exam or if you need to further review the materials. Note: This is the high-level list of objectives. As you review these objectives, click for a more detailed level of how to perform the task. High-level Exam Objectives Section 1 - Product Overview 1.1 1.2 1.3 1.4 1.5 Given customer monitoring requirements and IBM SmartCloud Application Performance Management (SCAPM) User Guide list the component products in SCAPM so that the user understands the components available. Given knowledge of SCAPM V7.7, describe the components of that portion of APM 7.7 known as IBM Performance Management for Applications and Infrastructure (formerly known as Application Insight 1.2) so that IBM Performance Management for Applications and Infrastructure is understood. Given knowledge of SCAPM V7.7 and SCAPM V7.7 documentation, describe the agent metric data included in the SCAPM package so that agent metric data is understood. Given knowledge of Application Performance Diagnostics (APD) and access APD Wiki, describe APD so that APD is understood. Given knowledge of SCAPM V7.7, list the databases for which SCAPM V7.7 includes a monitoring agent so that database monitoring agents included in SCAPM V7.7 are described.

1.6 1.7 1.8 2.1 2.2 2.3 2.4 2.5 Given knowledge of SCAPM V7.7, list the virtual environments for which SCAPM V7.7 includes a monitoring agent so that virtual environment monitoring agents included in SCAPM V7.7 are described. Given knowledge of SCAPM V7.7, list the resources for which ITCAM for Applications includes a monitoring agent so that resources for which ITCAM for Applications includes a monitoring agent is described. Given knowledge of SCAPM V7.7, list the ITCAM products and agents included with SCAPM V7.7 so that the ITCAM products and agents included with SCAPM V7.7 are understood. Section 2 - APM UI Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe the content and functions available from the Getting Started page of the SCAPM UI so that the user is aware of the content available. Given access to SCAMP UI, describe how to view data in the SCAPM UI so that a user can navigate the enterprise view. Given knowledge of SCAPM V7.7 and the SCAPM UI, describe the content and functions available on the Application Status Overview page of the SCAPM UI so that the user understands the Application Status Overview. Given an understanding of Application and System metrics, choose the appropriate metric value so that the user can drill down into an associated value of a metric Given SCAPM UI server running and supported browser to log in, describe how to customize the dashboard so that SCAPM UI dashboard is customized with new layout. 2.6 2.7 2.8 2.9 2.10 2.11 2.12 Given a basic understanding of the SCAPM V7.7, describe the function of the Transaction Performance Summary group widget so that a user understands the Transaction Performance Summary group widget. Given an understanding of Application and System metrics,describe the widget metric so that the metric is understood. Given appropriate permissions to change thresholds and having knowledge of SCAPM UI, use change the System Threshold so that the new value is used. Given SCAPM documentation URL, describe how to add a monitored resource to an application so that a monitored resource is added to an application. Given knowledge SC APM documentation, describe how to find the definition of a metric for a given component so that a metric can be understood. Given an understanding of the SCAPM UI,choose an item from the Instance widget box so that the metric value is displayed. Given an understanding of the SCAPM UI,view the End User Transaction data so that it can be determined how end user transactions are performing.

2.13 2.14 2.15 2.16 2.17 2.18 3.1 3.2 3.3 3.4 Given access to SCAMP UI or the Tivoli Enterprise Portal (TEP), describe how to find historical data so that a user can find historical data. Given a basic understanding of the SCAPM V7.7, describe where client, application and transaction groups are configured so that configuration location for the client and transaction groups in the TEP is located. Given a basic understanding of the SCAPM V7.7, access diagnostic dashboards so that diagnostic dashboards are available. Given SCAPM UI server running and IBM Tivoli Monitoring (ITM) data provider connected at SCAPM UI server, describe data prefetch interval so that data prefetch interval is understood. Given SCAPM UI server running, ITM products configured and a supported web browser, add data providers as required so that additional data providers are available. Given a basic understanding of the SCAPM V7.7, explain how to find additional detail for events displayed in the SCAPM UI so that additional detail is available. Section 3 - TEP Given the Tivoli Enterprise Portal (TEP) URL and TEP Login and access to the Situation Event Console, describe where the alerts are in TEP so that the location of the alerts in TEP is known. Given access to IBM SmartCloud Application Performance Management (SCAPM) UI, describe where to locate the threshold violation value and the current value so that a user can view current and violation values of a threshold. Given a basic understanding of thescapm V7.7, describe the navigator types available in the TEP so that the available navigator types are understood. Given IBM Tivoli Monitoring Infrastructure servers running with TEMS and TEPs, log in to TEP using one of the three methods to connect, select, add or modify any workspace so that the navigation in the TEP were described. 3.5 3.6 4.1 4.2 Given access to SCAPM UI, describe various transaction tracking topology views so that a user can describe and locate the various transaction tracking topology views. Given knowledge of SCAPM V7.7 and TEP, create a situation so that a situation is created. Section 4 - APM Agent Objectives and Functionality Given Knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7, enable data provider for SCAPM UI so data provider for SCAPM UI is enabled. Given knowledge of SCAPM V7.7, list the interfaces that can be used to configure SCAPM V7.7 so that interfaces used to configure SCAPM V7.7 are listed.

4.3 4.4 4.5 4.6 4.7 4.8 5.1 5.2 5.3 5.4 5.5 5.6 Given knowledge of SCAPM V7.7, list the notification options available to SCAPM agents so that notification options available for SCAPM agents are listed. Given Knowledge of SCAPM V7.7, Explain how to update application support for SCAPM agents so that a description of application support installation into TEP components is available. Given knowledge of SCAPM V7.7 and SCAPM agents, describe benefits of agentless monitoring so that benefits of agentless monitoring is understood. Given knowledge of SCAPM V7.7, list the agents which are used for running synthetic transactions so that descriptions of agents which are used for running synthetic transactions is available. Given Knowledge of SCAPM V7.7, describe the components used to create run the robotic scripts so that Response Time Monitoring is understood. Given knowledge of SCAPM V7.7, explain the transaction filtering provided by the IBM Tivoli Composite Application Manager for Transactions Application Monitoring Configuration Editor so that transaction filtering provided by the ITCAM for Transactions Application Monitoring Configuration Editor is understood. Section 5 - Infrastructure Given knowledge of IBM SmartCloud Application Performance Manager (SCAPM) V7.7, explain the function and features of the Tivoli Enterprise Portal (TEP) server so that the TEP is understood. Given knowledge of SCAPM V7.7,describe the function of Tivoli Enterprise Monitoring Server (TEMS) so that the TEMS is understood. Given Knowledge of SCAPM V7.7, describe the function of the Summarization and Pruning Agent (SPA) so that the SPA is understood. Given knowledge of SCAPM V7.7, describe the function of the Warehouse Proxy so that the Warehouse Proxy is understood. Given knowledge of SCAPM V7.7,describe the function of workflows so that workflows are understood. Given knowledge of SCAPM V7.7, describe how DLAs work with SOA agent so that a list of DLAs and how they work with SOA agent is determined. 5.7 6.1 6.2 Given knowledge of SCAPM V7.7, describe Tivoli Common Reporting (TCR) components and their usage so that a TCR is understood. Section 6 - Performance Tuning and Problem Determination Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe how to troubleshoot the SCAPM UI so that so that SCAPM UI troubleshooting is understood. Given knowledge of SCAPM V7.7, describe how to troubleshoot the Tivoli Enterprise Portal (TEP) so that TEP troubleshooting is understood.

6.3 6.4 Given knowledge of SCAPM V7.7 and ITM troubleshooting tools, explain the problem resolution steps for troubleshooting agents so that agent troubleshooting is understood. Given Knowledge of SCAPM V7.7, describe how to troubleshoot the ITM infrastructure so that general troubleshooting steps for the ITM infrastructure are understood.

Detailed Exam Objectives Section 1 - Product Overview 1.1. Given customer monitoring requirements and IBM SmartCloud Application Performance Management (SCAPM) User Guide list the component products in SCAPM so that the user understands the components available. 1.1.1. Required components of IBM Tivoli Monitoring (ITM) version: 1.1.1.1. ITM Version 6.2.3 Fix Packs 1-4 1.1.1.2. ITM Version 6.3 1.1.1.3. ITM Version 6.3 Fix Pack 1 and 2 1.1.2. IBM Tivoli Composite Application Manager (ITCAM) for Applications: 1.1.2.1. DB2 1.1.2.2. WebSphere 1.1.2.3. HTTP Servers 1.1.2.4. J2EE 1.1.2.5. Lotus Domino 1.1.2.6. Lotus Sametime 1.1.2.7. PeopleSoft Enterprise Application Domain 1.1.2.8. PeopleSoft Enterprise Process Scheduler 1.1.2.9. SAP 1.1.2.10. SOA 1.1.2.11. Sybase ASE 1.1.2.12. Siebel SRM 1.1.2.13. WebSphere DataPower 1.1.2.14. WebSphere Message Broker 1.1.2.15. WebSphere MQ 1.1.2.16. WebSphere MQ File Transfer Edition 1.1.2.17. Configuration agent for WebSphere MQ 1.1.3. Oracle Database: 1.1.3.1. Microsoft SQL Server agent 1.1.3.2. Microsoft SharePoint Server agent 1.1.3.2.1. Microsoft Cluster Server agent 1.1.3.2.2. Microsoft Active Directory agent 1.1.3.2.3. Microsoft Internet Information Services agent 1.1.3.2.4. Microsoft Exchange Server agent 1.1.3.2.5. Microsoft.NET Framework agent 1.1.3.3. ITCAM for Transactions Version 7.3 and Version 7.4 agents: 1.1.3.3.1. Application Management Console 1.1.3.3.2. Robotic Response Time 1.1.3.3.3. Web Response Time

1.1.3.3.4. Transaction Collector (only supported with ITCAM for Transactions Version 7.4) 1.1.3.3.5. Transaction Reporter (only supported with ITCAM for Transactions Version 7.4) 1.1.3.4. ITM agent for UNIX OS 1.1.3.5. ITM agent for Windows OS 1.1.3.6. ITM agent for Linux OS 1.1.4. Agents included with IBM Tivoli Monitoring Monitored resources, Operating system agents, including AIX for System p 1.1.5. The agents that monitor Power virtualized environments are included with the base ITM Version 6.2 and later products. 1.1.6. Agents that monitor Power virtualized environments include the following agents: 1.1.6.1. Hardware Management Console (HMC) 1.1.6.2. Central Electronic Complex (CEC) 1.1.6.3. Virtual I/O Server (VIOS) 1.1.6.4. AIX Premium 1.1.7. The following agentless OS monitors are included with the base ITM Version 6.2.1 product: 1.1.7.1. Agentless Monitoring for AIX 1.1.7.2. Agentless Monitoring for HP-UX 1.1.7.3. Agentless Monitoring for Linux 1.1.7.4. Agentless Monitoring for Solaris 1.1.7.5. Agentless Monitoring for Windows 1.1.7.6. Operating systems, including the following systems: 1.1.7.7. AIX 1.1.7.8. HP-UX 1.1.7.9. i5/os 1.1.7.10. Linux 1.1.7.11. Sun Solaris 1.1.7.12. Windows 1.1.7.13. Other: 1.1.7.14. IBM Tivoli Universal Agent 1.1.7.15. ITM Agent Builder 1.2. Given knowledge of SCAPM V7.7, describe the components of that portion of APM 7.7 known as IBM Performance Management for Applications and Infrastructure (formerly known as Application Insight 1.2) so that IBM Performance Management for Applications and Infrastructure is understood. 1.2.1. Describe IBM Performance Management for Applications and Infrastructure components.

1.2.1.1. Monitoring Infrastructure Node 1.2.1.1.1. Principle functions and processes 1.2.1.1.1.1. Server for the SCAPM UI 1.2.1.1.1.2. Data Layer 1.2.1.1.1.3. ITM CURI Data Provider 1.2.1.1.1.4. Centralized Configuration Server 1.2.1.1.1.5. OSLC Service Provider Agent 1.2.1.1.1.6. Service Component Registry 1.2.1.2. Consumer VMs (monitored systems) 1.2.1.2.1. Principle functions and processes 1.2.1.2.1.1. Location where monitoring agents are installed 1.3. Given knowledge of SCAPM V7.7 and SCAPM V7.7 documentation, describe the agent metric data included in the SCAPM package so that agent metric data is understood. 1.3.1. Describe the agent metric data included in SCAPM V7.7. 1.3.1.1. Purpose: 1.3.1.1.1. Health and welfare of applications 1.3.1.1.2. Response times of applications 1.3.1.1.3. Transactional analysis 1.3.1.1.4. Alerting of problems 1.3.1.1.5. Understand bill of materials 1.4. Given knowledge of Application Performance Diagnostics (APD) and access APD Wiki, describe APD so that APD is understood. SUBTASK 1.4.1. Describe APD, a solution to help optimize the performance of WebSphere applications. 1.4.1.1. ITCAM Data Collector for WebSphere: 1.4.1.1.1. The Data Collector can provide diagnostic data in real time via a JMX connection to the Application Performance Diagnostics UI. 1.4.1.1.2. The Data Collector can collect diagnostic data information over a period of time into an offline data file, for subsequent analysis by the Application Performance Diagnostics UI.

1.5. Given knowledge of SCAPM V7.7, list the databases for which SCAPM V7.7 includes a monitoring agent so that database monitoring agents included in SCAPM V7.7 are described. 1.5.1. Describe the database monitoring agents included in SCAPM V7.7. 1.5.2. ITM agents: 1.5.2.1. DB2 1.5.2.2. Oracle 1.5.2.3. Microsoft SQL 1.5.3. IBM Performance Management for Applications and Infrastructure: 1.5.3.1. My SQL 1.5.3.2. Mongo DB. 1.6. Given knowledge of SCAPM V7.7, list the virtual environments for which SCAPM V7.7 includes a monitoring agent so that virtual environment monitoring agents included in SCAPM V7.7 are described. 1.6.1. Virtual environment monitoring agents included in SCAPM V7.7 1.6.2. ITM agents for: 1.6.2.1. VMware VI 1.6.2.2. NetApp Storage 1.6.2.3. Linux Kernel-based Virtual Machines 1.6.2.4. Network Devices 1.7. Given knowledge of SCAPM V7.7, list the resources for which ITCAM for Applications includes a monitoring agent so that resources for which ITCAM for Applications includes a monitoring agent is described. 1.7.1. List the ITCAM for Applications. 1.7.2. DB2 1.7.3. WebSphere 1.7.4. HTTP Servers 1.7.5. J2EE 1.7.6. Lotus Domino 1.7.7. Lotus Sametime 1.7.8. PeopleSoft Enterprise Application Domain 1.7.9. PeopleSoft Enterprise Process Scheduler 1.7.10. SAP 1.7.11. SOA 1.7.12. Sybase ASE 1.7.13. Siebel SRM

1.7.14. WebSphere DataPower 1.7.15. WebSphere Message Broker 1.7.16. WebSphere MQ 1.7.17. WebSphere MQ File Transfer Edition 1.7.18. Configuration agent for WebSphere MQ 1.7.19. Oracle Database 1.8. Given knowledge of SCAPM V7.7, list the ITCAM products and agents included with SCAPM V7.7 so that the ITCAM products and agents included with SCAPM V7.7 are understood. 1.8.1. List the ITCAM products included in SCAPM V7.7. 1.8.1.1. ITCAM for Applications 1.8.1.1.1. DB2 agent 1.8.1.1.2. HTTP Servers, J2EE, and WebSphere Application agents 1.8.1.1.3. Lotus Domino agent 1.8.1.1.4. Lotus Sametime agent 1.8.1.1.5. NetApp Storage agent 1.8.1.1.6. Oracle Database Extended agent 1.8.1.1.7. PeopleSoft Enterprise Application Domain agent 1.8.1.1.8. PeopleSoft Enterprise Application Process Scheduler agent 1.8.1.1.9. SAP agent 1.8.1.1.10. Siebel agent 1.8.1.1.11. SOA agent 1.8.1.1.12. Sybase ASE agent 1.8.1.1.13. VMware VI agent 1.8.1.1.14. WebSphere DataPower Appliance agent 1.8.1.1.15. WebSphere Message Broker Monitoring, WebSphere MQ Monitoring and WebSphere MQ Configuration agents 1.8.1.1.16. WebSphere MQ File Transfer Edition agent 1.8.1.2. ITCAM for MS Applications 1.8.1.2.1. Active Directory agent 1.8.1.2.2. BizTalk Server agent 1.8.1.2.3. Cluster Server agent 1.8.1.2.4. Exchange Server agent 1.8.1.2.5. Host Integration Server agent 1.8.1.2.6. Hyper-V Server agent 1.8.1.2.7. Internet Information Services agent 1.8.1.2.8..NET Data Collector 1.8.1.2.9..NET Framework agent

1.8.1.2.10. Lync Server agent 1.8.1.2.11. SharePoint Server agent 1.8.1.2.12. SQL Server agent 1.8.1.2.13. Network Devices agent 1.8.1.2.14. VMware VI agent 1.8.2. ITCAM for Transactions Section 2 - APM UI 2.1. Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe the content and functions available from the Getting Started page of the SCAPM UI so that the user is aware of the content available. 2.1.1. Describe the function of each item on the Getting Started page. 2.1.1.1. View Application Status: 2.1.1.1.1. Start Now (i.e., open Application Dashboard). 2.1.1.1.2. Watch video. 2.1.1.2. View end user application response time: 2.1.1.2.1. Watch video. 2.1.1.3. View transaction details: 2.1.1.3.1. Watch video. 2.1.1.4. Diagnose application problems: 2.1.1.4.1. Watch video. 2.1.1.5. View infrastructure status: 2.1.1.5.1. Watch video. 2.1.1.6. Connect to on-premises event management system: 2.1.1.6.1. Watch video. 2.1.1.7. Documentation: 2.1.1.7.1. Link to Website. 2.1.1.8. FAQs: 2.1.1.8.1. Link to Website. 2.1.1.9. Video gallery: 2.1.1.9.1. Link to Website. 2.1.1.10. Blogs: 2.1.1.10.1. Link to Website. 2.1.1.11. Forums: 2.1.1.11.1. Link to Website. 2.2. Given access to SCAMP UI, describe how to view data in the SCAPM UI so that a user can navigate the enterprise view. 2.2.1. Log in to SCAPM UI.

2.2.2. Navigate to Application Performance dashboard. 2.2.3. Select All My Applications from the Application widget box. 2.2.3.1. Select an application. 2.2.3.2. View data 2.2.4. Select Show details. 2.2.4.1. View data. 2.2.5. Select a component from the group widget. 2.2.5.1. View data. 2.2.6. Select an instance from the instance widget box. 2.2.6.1. View data. 2.2.7. Select Components Events. 2.2.7.1. View data. 2.3. Given knowledge of SCAPM V7.7 and the SCAPM UI, describe the content and functions available on the Application Status Overview page of the SCAPM UI so that the user understands the Application Status Overview. 2.3.1. Describe the data provided by each widget on the Application Status Overview page. 2.3.1.1. Requests and Response Time widget: 2.3.1.1.1. Combination bar chart and line graph displaying data for the past 2 hours 2.3.1.2. Events Severity Summary widget: 2.3.1.2.1. Number of events in Green (normal), Yellow (alert), and Red (warning) status 2.3.1.2.2. Links to each category of event 2.3.1.3. Current components status: 2.3.1.3.1. Bar chart, one bar for each resource type 2.3.1.3.2. Each bar links to a resource-specific overview page 2.4. Given an understanding of Application and System metrics, choose the appropriate metric value so that the user can drill down into an associated value of a metric 2.4.1. Log in to SCAPM UI. 2.4.2. Choose an application from the All My Applications widget. 2.4.3. Choose an item from Users, Transactions, or Components from the Group widget. 2.4.4. Choose an appropriate metric, graph, chart or item to see if there is any other metric associated with it.

2.5. Given SCAPM UI server running and supported browser to log in, describe how to customize the dashboard so that SCAPM UI dashboard is customized with new layout. 2.5.1. Log in to the SCAPM UI server. 2.5.2. Start Application Dashboard. 2.5.3. Find the component to change. 2.5.4. Find the actions->edit button. 2.5.5. Find the Gear icon. 2.5.6. Arrange widgets as desired. 2.5.7. SCAPM UI provides the following type of widgets: 2.5.7.1. Bullets 2.5.7.2. Bullets Chart 2.5.7.3. ChartF 2.5.7.4. Grid 2.5.7.5. HTML table gauge 2.5.7.6. Sparkline 2.5.7.7. Status Summary 2.5.8. Save the changes. 2.6. Given a basic understanding of the SCAPM V7.7, describe the function of the Transaction Performance Summary group widget so that a user understands the Transaction Performance Summary group widget. 2.6.1. Describe the data provided by each widget on the Transaction Performance Summary page. 2.6.1.1. Requests by Status: 2.6.1.1.1. Bar chart displaying data for the past 2 hours 2.6.1.1.1.1. Number of failed requests 2.6.1.1.1.2. Number of slow requests 2.6.1.1.1.3. Number of good requests 2.6.1.2. Average Response Time: 2.6.1.2.1. Line graph displaying data for the past two hours 2.6.1.3. Transactions Top 10 [slow requests]: 2.6.1.3.1. Table of response-time data including columns for: 2.6.1.3.1.1. Transaction name 2.6.1.3.1.2. Score 2.6.1.3.1.3. Number of requests 2.6.1.3.1.4. % of Failed requests 2.6.1.3.1.5. % of Slow requests 2.6.1.3.1.6. % of Good requests 2.6.1.3.1.7. Response time (in ms)

2.7. Given an understanding of Application and System metrics,describe the widget metric so that the metric is understood. 2.7.1. Log in to SCAPM UI. 2.7.2. Choose an application from the All My Applications widget. 2.7.3. Choose an item such as Users, Transactions, or Components from the Group widget. 2.7.4. Examine the widgets boxes to gain knowledge of the metrics. 2.8. Given appropriate permissions to change thresholds and having knowledge of SCAPM UI, use change the System Threshold so that the new value is used. 2.8.1. Log in to SCAPM UI. 2.8.2. Find the component to change. 2.8.3. Find the actions->edit button. 2.8.4. Find the Gear icon. 2.8.5. Click the thresholds button. 2.8.6. Change the setting as required. 2.8.7. Check the propagate check box if required. 2.8.8. Save the changes. 2.9. Given SCAPM documentation URL, describe how to add a monitored resource to an application so that a monitored resource is added to an application. SUBTASKS: 2.9.1. In the Applications window of the Application Dashboard, select an application to edit. 2.9.2. In the Groups window, click Components to enter the Components dashboard. 2.9.3. Click Actions in the upper-right corner and select Edit to enter the editing interface. This interface contains a number of widgets that can be edited. 2.9.4. Note: The Edit option is available in the Components dashboard only. 2.9.5. Click Edit to enter the editing mode. 2.9.6. Do the following steps to add a component group widget: 2.9.6.1. Click the plus sign (+) on the upper right corner of the window. 2.9.6.2. Select a component type icon from the group of icons that are displayed on the top of the window. Only the group widgets that are available for this component type are displayed.

2.9.6.3. Select a group widget for the component. 2.9.6.4. Click Add. The current window is closed and the component group widget is added to the Component Dashboard. 2.9.6.5. Click the wheel icon in the upper-right corner of the group widget to open the Settings window for that widget. 2.9.6.6. Click Component to open the Component tab. 2.9.6.7. Select the component for the desired group widget to display data. 2.9.7. Click Save to save changes 2.10. Given knowledge SC APM documentation, describe how to find the definition of a metric for a given component so that a metric can be understood. 2.10.1. Search SCAPM Installation Manuals. 2.10.2. Find Prerequisite Pages in the documentation for which agents are supported. 2.10.3. Search SCAPM user manuals. 2.10.4. Find Metrics value and its meaning. 2.11. Given an understanding of the SCAPM UI,choose an item from the Instance widget box so that the metric value is displayed. 2.11.1. Log in to SCAPM UI. 2.11.2. Choose an application from the All My Applications widget box. 2.11.3. Choose Components from Group widget box. 2.11.4. Choose an item from the Instances widget box. 2.11.5. View metric from the given instance. 2.12. Given an understanding of the SCAPM UI,view the End User Transaction data so that it can be determined how end user transactions are performing. 2.12.1. Log in to SCAPM UI. 2.12.2. Choose an application from the All My Applications widget box. 2.12.3. Expand the Transactions from the Groups widget box. 2.12.4. Choose an item from the End User Transactions from the Group widget box. 2.12.5. View metric from the End User Transaction data.

2.13. Given access to SCAMP UI or the Tivoli Enterprise Portal (TEP), describe how to find historical data so that a user can find historical data. 2.13.1. Log in to SCAPM UI. 2.13.2. Navigate to widgets with statistics: 2.13.2.1. View historical data. 2.13.3. Log in to the TEP. 2.13.3.1. Extend the time span of the workspaces to show historical data. 2.13.3.2. View historical data not displayed in the SCAPM UI. 2.13.3.3. View time spans not covered in SCAPM UI. 2.13.4. Navigate to Tivoli Common Reporting 2.13.4.1. Create reports. 2.14. Given a basic understanding of the SCAPM V7.7, describe where client, application and transaction groups are configured so that configuration location for the client and transaction groups in the TEP is located. 2.14.1. Describe the location where client, application and transaction groups are configured. 2.14.1.1. TEP: 2.14.1.1.1. Application Management Configuration Editor 1. Clients a. The only default client group is All Clients. 2. Applications 3. Transactions 2.15. Given a basic understanding of the SCAPM V7.7, access diagnostic dashboards so that diagnostic dashboards are available. 2.15.1. Log in to the SCAPM UI. 2.15.2. Access a WebSphere instance for a specific application. 2.15.2.1. Select the desired application under All My Applications section. 2.15.2.2. In the Groups area, expand the Components twisty. 2.15.2.3. Click the relevant WebSphere Application Server. 2.15.2.4. Click the WebSphere widget in the Status Overview area to the right. 2.15.2.5. Click an item in the Requests with Slowest Response time widget.

2.15.2.6. In the Request Instances - [request name] table, look for an item with a value of Yes in the Method Instances column. 2.15.2.7. Review the Request Context Request ID [#] table at the lower left. 2.15.2.8. Return to the same row in the table and click View request sequence at the end of the row. 2.15.2.9. Click any plus signs to expand the request sequence. 2.15.2.10. Review the order and depth columns to see the progress of the request. 2.15.2.11. Review the elements of the request. Some will have a stack trace, but, due to the nature of the event, others may not. 2.15.2.12. When encountering a request event with a stack trace, click the? (Help) button for details of how to interpret the trace. 2.16. Given SCAPM UI server running and IBM Tivoli Monitoring (ITM) data provider connected at SCAPM UI server, describe data prefetch interval so that data prefetch interval is understood. 2.16.1. Explain what a data prefetch interval is: the sampling interval in which the SCAPM UI server retrieves data from the ITM data provider. 2.16.2. Describe the purpose of data prefetch: 2.16.2.1. Alerting on problems 2.16.2.2. Avoid false information 2.16.2.3. Dashboard quick respond 2.16.2.4. auto refresh. 2.17. Given SCAPM UI server running, ITM products configured and a supported web browser, add data providers as required so that additional data providers are available. 2.17.1. Connect at SCAPM UI server. 2.17.2. Ensure the user has correct role. 2.17.3. Go to configure data providers window to manage ITM data provider information. 2.17.4. Click system configuration icon and select Configure Data Providers. 2.17.4.1. To Add new data provider with following information: 2.17.4.1.1. Name 2.17.4.1.2. Hostname 2.17.4.1.3. port number

2.17.4.1.4. username 2.17.4.1.5. password 2.17.4.1.6. Description 2.17.4.2. To Select a data provider: 2.17.4.2.1. Select from a list data provider from one unique TEMS. 2.17.4.3. Adding multiple data providers will decrease the workload on a single data provider. 2.18. Given a basic understanding of the SCAPM V7.7, explain how to find additional detail for events displayed in the SCAPM UI so that additional detail is available. 2.18.1. View Events in the SCAPM UI. 2.18.1.1. Log in to the SCAPM UI. 2.18.1.2. Select the desired application. 2.18.1.3. Select the Events tab in the application dashboard. 2.18.1.4. Click one of the bars on the Events page. 2.18.1.5. Click one of the Events. 2.18.1.6. Note the name of the triggering Situation and the source system. 2.18.2. View Event details in the TEP. 2.18.2.1. Log into the TEP. 2.18.2.2. Locate the affected source system. 2.18.2.3. Locate the affected resource. 2.18.2.4. Hover over the Situation icon at the upper left of the relevant node. 2.18.2.5. Select and click the relevant situation from the list for that resource. 2.18.2.6. Review the results in the Initial Situation Values and Current Situation Values windows. 2.18.3. View event details in OMNIbus if event forwarding is configured.

Section 3 - TEP 3.1. Given the Tivoli Enterprise Portal (TEP) URL and TEP Login and access to the Situation Event Console, describe where the alerts are in TEP so that the location of the alerts in TEP is known. SUBTASK 3.1.1. Determine TEP URL. 3.1.2. Log in to TEP. 3.1.3. Select the Enterprise node. 3.1.4. Review the Situation Event Console for alerts. 3.2. Given access to IBM SmartCloud Application Performance Management (SCAPM) UI, describe where to locate the threshold violation value and the current value so that a user can view current and violation values of a threshold. 3.2.1. Log in to SCAPM UI. 3.2.2. Navigate to Events tab. 3.2.3. Navigate to the resource widget for the event and launch Tivoli Enterprise Portal Server (TEPS) in context. 3.2.4. In TEPS console navigate to the Situation Event Console where it will show threshold violation value and the current value. 3.2.4.1. Log into the TEP if necessary. 3.2.4.2. Locate the affected source system. 3.2.4.3. Locate the affected resource. 3.2.4.4. Hover over the Situation icon at the upper left of the relevant node. 3.2.4.5. Select and click the relevant situation from the list for that resource. 3.2.4.6. Review the results in the Initial Situation Values and Current Situation Values windows. 3.3. Given a basic understanding of thescapm V7.7, describe the navigator types available in the TEP so that the available navigator types are understood. 3.3.1. The Physical navigator is the default, and is organized by: 3.3.1.1. Enterprise 3.3.1.1.1. Monitored hosts 3.3.1.1.2. Monitored resources 3.3.2. Logical navigators must be created; none are included out of the box.

3.3.2.1. Logical navigators can be organized by: 3.3.2.1.1. resource type 3.3.2.1.2. geography 3.3.2.1.3. business division 3.3.2.1.4. other 3.3.3. Configuration: 3.3.3.1. Configuration navigator items cover things like Global Variables and Auditing that are outside the scope of this exam. 3.3.4. ITCAM for SOA provides service-management information (assumes SOA agent is installed). 3.3.4.1. Right-click the Services Management folder and select Workspace. 3.3.4.1.1. Group Summary: A. Access to user-created service groups. 3.3.4.1.2. Services management: A. Table displaying service information imported using DLAs 3.3.4.1.3. Operational flows, viewable as: B. Topology A. Table 3.4. Given IBM Tivoli Monitoring Infrastructure servers running with TEMS and TEPs, log in to TEP using one of the three methods to connect, select, add or modify any workspace so that the navigation in the TEP were described. 3.4.1. Log in to TEP. 3.4.2. Choose Logical or Physical view. 3.4.3. Select one of defined workspace. 3.4.4. Add, remove, or edit characteristics of workspace views. 3.4.5. Some characteristics are: 3.4.5.1. Query 3.4.5.2. Filter 3.4.5.3. thresholds 3.4.5.4. configuration 3.4.5.5. Style 3.4.6. Some view types are: 3.4.6.1. Table 3.4.6.2. charts 3.4.6.3. Bar 3.4.6.4. Plot 3.4.6.5. Circular Gauge 3.4.6.6. Linear Gauge 3.4.6.7. Topology

3.4.6.8. Save and test the functionality 3.5. Given access to SCAPM UI, describe various transaction tracking topology views so that a user can describe and locate the various transaction tracking topology views. 3.5.1. Log in to TEP. 3.5.2. Select Transaction Reporter workspace. 3.5.3. From the Transaction Reporter workspace, navigate to the various transaction tracking topology workspaces. 3.5.3.1. Applications 3.5.3.2. Components 3.5.3.3. Servers 3.5.3.4. Transactions 3.6. Given knowledge of SCAPM V7.7 and TEP, create a situation so that a situation is created. 3.6.1. Log in to TEP. 3.6.2. Open Situation Editor. 3.6.3. Review predefined situations as situation examples. 3.6.4. Create new situation: 3.6.4.1. Define the conditions. 3.6.4.2. Set the sampling interval. 3.6.4.3. Distribute the situation. 3.6.4.4. Specify an action. 3.6.4.5. Write an expert advice. 3.6.4.6. Forward event to an EIF receiver. 3.6.4.7. Add an Until modifier. 3.6.5. Correlate situations. 3.6.6. Embed a situation. 3.6.7. Situation overrides for dynamic thresholding. 3.6.7.1. Create a situation override. 3.6.7.2. Disable and enable situation overrides. 3.6.7.3. Model Expression. 3.6.7.4. Schedule options. Section 4 - APM Agent Objectives and Functionality 4.1. Given Knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7, enable data provider for SCAPM UI so data provider for SCAPM UI is enabled.

4.1.1. Start the Manage Tivoli Enterprise Monitoring Services (MTEMS). 4.1.2. Configure Tivoli Enterprise Portal (TEP) server. 4.1.3. Verify that the REST service checkbox is selected. 4.1.4. Save the configuration. 4.1.5. Log in to SCAPM UI. 4.1.6. Select SCAPM UI Settings. 4.1.7. Verify the Data Provider. 4.2. Given knowledge of SCAPM V7.7, list the interfaces that can be used to configure SCAPM V7.7 so that interfaces used to configure SCAPM V7.7 are listed. 4.2.1. List the Interfaces used to configure SCAPM V7.7. 4.2.1.1. command line 4.2.1.2. MTEMS 4.2.1.3. TEP 4.2.1.4. SCAPM UI (WAS Agent method trace and diagnostic dashboards) 4.3. Given knowledge of SCAPM V7.7, list the notification options available to SCAPM agents so that notification options available for SCAPM agents are listed. 4.3.1. List the notifications options available. 4.3.2. Event forwarding to IBM Netcool/OMNIbus EIF probe from TEMS. 4.3.3. Event forwarding to IBM Netcool/OMNIbus EIF probe from agents in autonomous mode. 4.3.4. SNMP traps forwarding from agents in autonomous mode. 4.3.5. e-mail alert from agents if SMTP server is available. 4.4. Given Knowledge of SCAPM V7.7, Explain how to update application support for SCAPM agents so that a description of application support installation into TEP components is available. 4.4.1. Log in to MTEMS. 4.4.2. Configure Application Support on TEP server. 4.4.2.1. Stop TEP server agent (CQ). 4.4.2.2. Install agent support from specific agent media. 4.4.2.3. Choose support to install: 4.4.2.3.1. Tivoli Enterprise Portal Browser Client Support 4.4.2.3.2. Tivoli Enterprise Portal Desktop Client Support

4.4.2.3.3. Tivoli Enterprise Portal Server Support 4.4.2.4. Configure TEP server agent (CQ). 4.4.2.5. Start TEP server agent (CQ). For More Information: http://publib.boulder.ibm.com/infocenter/tivihelp/v61r1/index.jsp?topic=%2 Fcom.ibm.itm.doc_6.3%2Finstall%2Fagsupp_teps.htm http://publib.boulder.ibm.com/infocenter/tivihelp/v61r1/index.jsp?topic=%2 Fcom.ibm.itm.doc_6.3%2Finstall%2Fagsupp_teps.htm 4.5. Given knowledge of SCAPM V7.7 and SCAPM agents, describe benefits of agentless monitoring so that benefits of agentless monitoring is understood. 4.5.1. Benefits of agentless monitoring: 4.5.1.1. lightweight OS monitoring 4.5.1.2. basic situations meant to satisfy simple monitoring needs 4.5.1.3. speedy implementation 4.5.1.4. minimum agent deployment 4.6. Given knowledge of SCAPM V7.7, list the agents which are used for running synthetic transactions so that descriptions of agents which are used for running synthetic transactions is available. 4.6.1. List the agents for Transaction Response Time: 4.6.1.1. Web 4.6.1.2. Robotic 4.6.1.3. Application Management Console 4.6.2. List the agents for Transaction Tracking: 4.6.2.1. Collector 4.6.2.2. Reporter 4.7. Given Knowledge of SCAPM V7.7, describe the components used to create run the robotic scripts so that Response Time Monitoring is understood. 4.7.1. Describe the components used to create and run RRT (Robotic Response Time). 4.7.1.1. Rational Performance Tester to create scripts for testing HTTP/HTTPS transactions

4.7.1.2. Rational Functional Tester to create scripts for testing JAVA and some native application transactions 4.7.1.3. Mercury Load Runner 4.7.1.4. CLI Command 4.8. Given knowledge of SCAPM V7.7, explain the transaction filtering provided by the IBM Tivoli Composite Application Manager for Transactions Application Monitoring Configuration Editor so that transaction filtering provided by the ITCAM for Transactions Application Monitoring Configuration Editor is understood. 4.8.1. Filters (transaction definitions) must be created in the Application Monitoring Configuration Editor in the TEP. 4.8.2. Transaction filters gather data assuming: 4.8.2.1. The instance does not occur during a maintenance window. 4.8.2.2. The transaction definition is active and running. 4.8.2.3. The transaction definition filter contains at least one include type filter. 4.8.2.4. The aggregate for the instance does not contain any name/value pair that matches any exclude type filter. 4.8.2.5. There is an aggregate name/value pair match for all of the include filters. When the same filter name is repeated multiple times, only one filter needs to match an aggregate name/value pair. Section 5 - Infrastructure 5.1. Given knowledge of IBM SmartCloud Application Performance Manager (SCAPM) V7.7, explain the function and features of the Tivoli Enterprise Portal (TEP) server so that the TEP is understood. 5.1.1. Function: 5.1.1.1. Server for the presentation layer of the SCAPM V7.7 infrastructure. 5.1.1.2. Configuration location for REST service. 5.1.2. Features: 5.1.2.1. The portal server database stores information related to the presentation of monitored data at the portal client, including definitions related to users, workspaces,and views. 5.2. Given knowledge of SCAPM V7.7,describe the function of Tivoli Enterprise Monitoring Server (TEMS) so that the TEMS is understood. 5.2.1. Describe the functions of Hub Tivoli Enterprise Monitoring Server.

5.2.1.1. User authentication. 5.2.1.2. Situations and policy definitions are stored on the hub. 5.2.1.3. Hub typically handles lot of data when compared with the remote TEMS. 5.2.1.4. Hub in addition to collecting data from remote TEMS, will also have to supply this data to TEPS. 5.2.1.5. Heartbeat information from remote TEMS. 5.2.1.6. SOAP requests from your application. 5.2.1.7. SOAP requests from TEC. 5.2.1.8. It is convenient to manage depots from the hub. 5.2.2. Describe the functions of Remote Tivoli Enterprise Monitoring Server (TEMA). 5.2.2.1. TEMA communication 5.2.2.2. TEMA heartbeat 5.2.2.3. If a situation event is configured to run on TEMS, it will run on the remote TEMS. 5.2.2.4. Historical data collection at TEMS level. 5.2.3. Describe the connection between portal server and TEMS 5.2.3.1. TEPS is always connected to the Hub TEMS 5.3. Given Knowledge of SCAPM V7.7, describe the function of the Summarization and Pruning Agent (SPA) so that the SPA is understood. 5.3.1. SPA configuration: 5.3.1.1. History Collection Configuration Window 5.3.1.2. Command Line ( tacmd histconfiguregroups) 5.3.2. SPA functions: 5.3.2.1. Summarize Historical data, Yearly, Quarterly, Monthly, Weekly, Daily and Hourly 5.3.2.2. Prune data Yearly, Quarterly, Monthly, Weekly, Daily and Hourly 5.3.2.3. Retain data by number of days, months or years 5.4. Given knowledge of SCAPM V7.7, describe the function of the Warehouse Proxy so that the Warehouse Proxy is understood. 5.4.1. Warehouse Proxy internal components: 5.4.1.1. Intelligent remote agent communication framework 5.4.1.2. Work queue 5.4.1.3. Exporter threads 5.4.2. Functions of Warehouse Proxy internal components: 5.4.2.1. Collect

5.4.2.2. Translate 5.4.2.3. Transmit 5.4.2.4. Archive data in the Tivoli Data Warehouse 5.5. Given knowledge of SCAPM V7.7,describe the function of workflows so that workflows are understood. 5.5.1. A workflow enables the user to design sets of automated system processes to resolve problems. 5.5.2. Describe the workflow editor: 5.5.2.1. Drag and drop pallet 5.5.2.2. Include functional widgets and connectors. 5.5.2.3. Create situations in the Situation Editor that will be avialable to the Workflow Editor. 5.5.3. Describe how activities make up a workflow : 5.5.3.1. Predecessor 5.5.3.2. Parallel 5.5.3.3. Sequential 5.5.4. Available options: 5.5.4.1. Wait until situation is True 5.5.4.2. Evaluate a situation now 5.5.4.3. Take action or Write message 5.5.4.4. Make a choice 5.5.4.5. Start stop Situation 5.5.4.6. Connector 5.6. Given knowledge of SCAPM V7.7, describe how DLAs work with SOA agent so that a list of DLAs and how they work with SOA agent is determined. 5.6.1. DLA: 5.6.1.1. IBM Tivoli Composite Application Manager for SOA DLADiscovers application server data from the ITCAM for SOA monitoring agents. 5.6.1.2. WebSphere Service Registry and Repository DLA-Discovers the relationships between services, service ports, operations, and port types of web services that are registered in WebSphere Service Registry and Repository. 5.6.1.3. Business Process Execution Language for Web Services DLADiscovers the relationships between port types, operations, and business processes based on business processes that are defined in IBM WebSphere Integration Developer and WebSphere

Business Modeler. The BPEL DLA is required for detailed graphical visuali 5.6.2. Configure appropriate DLA. 5.6.3. Tivoli Common Object Repository database stores data for: 5.6.3.1. Services 5.6.3.2. Service Ports 5.6.3.3. Service Operations 5.6.3.4. Service Relationships 5.6.3.5. business processes 5.6.4. Display service registry integration data 5.7. Given knowledge of SCAPM V7.7, describe Tivoli Common Reporting (TCR) components and their usage so that a TCR is understood. 5.7.1. List TCR Components: 5.7.1.1. Jazz for Service Management 5.7.1.2. Cognos 5.7.1.3. Websphere 5.7.1.4. DB2 hosting the Cognos Content Store 5.7.1.5. JDBC Connection to Data Warehouse 5.7.2. Create New Reports: 5.7.2.1. Data Model development using Cognos Framework Manager 5.7.2.2. Report development using Cognos Report Studio. 5.7.2.3. Import BIRT Report Packages. 5.7.2.4. Manually Import Cognos Report Packages. Section 6 - Performance Tuning and Problem Determination 6.1. Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe how to troubleshoot the SCAPM UI so that so that SCAPM UI troubleshooting is understood. 6.1.1. Verify that the data provider is set in the SCAPM UI. 6.1.2. In the SCAPM UI, set the trace level at Actions Trace level. 6.1.2.1. Start with the Moderate setting. 6.1.2.2. Alternatively, the trace level can be updated through the /opt/ibm/apmui/config 6.1.3. Recreate the problem 6.1.4. Send screen shots of the problem including screen shots of the SCAPM UI and all errors. 6.1.5. Use the pdcollector tool to create the apm_pdcollector jar file: 6.1.5.1. This tool is located in

1. /opt/ibm/apmui/tools/ directory on LINUX 2. C:\Program Files\IBM\APMUI\tools directory on Windows 6.1.6. Run the prereq scanner found at Windows: C:\Program Files\IBM\APMUI\usr\servers\apmui\apps\customcfg\dataProviderVer.bat 6.2. Given knowledge of SCAPM V7.7, describe how to troubleshoot the Tivoli Enterprise Portal (TEP) so that TEP troubleshooting is understood. 6.2.1. Review IBM Tivoli Monitoring (ITM) Troubleshooting Guide. 6.2.2. Review technotes for APM. 6.2.3. Review the log files for the TEP. 6.3. Given knowledge of SCAPM V7.7 and ITM troubleshooting tools, explain the problem resolution steps for troubleshooting agents so that agent troubleshooting is understood. 6.3.1. Set necessary trace parameters. 6.3.2. Collect trace log files from failing agent. 6.3.3. Collect environment versions and patch level. 6.3.4. Collect version numbers of Tivoli monitoring agents. 6.3.5. Collect screen capture of incorrect output. 6.3.6. Collect core dump files on Unix or Linux systems. 6.3.7. Use CLI tacmd pdcollect to gather pdcollect information from remote agents. 6.4. Given Knowledge of SCAPM V7.7, describe how to troubleshoot the ITM infrastructure so that general troubleshooting steps for the ITM infrastructure are understood. 6.4.1. Infrastructure Components of ITM: 6.4.1.1. Installation 6.4.1.2. Upgrading 6.4.1.3. Configuration 6.4.1.4. Connectivity 6.4.1.5. TEP 6.4.1.6. TEP server 6.4.1.7. Tivoli Enterprise Monitoring Server 6.4.1.8. Tivoli Authorization Policy Server 6.4.1.9. Tivoli Enterprise Monitoring Automation Server 6.4.1.10. Tivoli Enterprise Monitoring Agent deployment

6.4.1.11. Tivoli Data WarehouseDatabases 6.4.1.12. Command-Line Interface 6.4.1.13. Event synchronization 6.4.1.14. Infrastructure Management Dashboards for Servers 6.4.1.15. Performance Analyzer 6.4.1.16. Auditing facility 6.4.1.17. Tivoli Common Reporting 6.4.2. Search IBM Support Portal - http://ibm.com, select support and downloads- > Technical Support, enter searches into Quick Find or Search Support Fields. 6.4.3. Common Problem Solving Tools to collect information: 6.4.3.1. ITMSuper Tools 6.4.3.2. pdcollect tool 6.4.3.3. IBM Support Assistant 6.4.3.4. snapcore command 6.4.4. RAS1 Traces: 6.4.4.1. Available on the Tivoli Enterprise Monitoring Server, the Tivoli Entrprise Protal and the monitoring agent 6.4.4.2. Syntax 6.4.4.3. Follow the RAS1 syntax for setting traces in your environment file. KBB_RAS1= global_class (COMP: component_type) (ENTRY: entry_point) (UNIT: unit_name, class) Full Details: http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/index.jsp?to pic=%2fcom.ibm.itm.doc_6.2.3fp1%2ftrouble%2ftools_tracesynt ax_trouble.htm Next Steps 1. Take the IBM SmartCloud Application Performance Management V7.7 Fundamentals assessment test. Use the promotion code 2018StudyAssess20 for $20 off each assessment. 2. If you pass the assessment exam, visit pearsonvue.com/ibm to schedule your testing sessions. Use the promotion code 2018StudyCert20 to receive 20% off the exam. 3. If you failed the assessment exam, review how you did by section. Focus attention on the sections where you need improvement. Keep in mind that you can take the assessment exam as many times as you would like ($10

per exam), however, you will still receive the same questions only in a different order.