Overview The Ultimate Hookup Wireless, Whenever! With Broadband2Go, customers can stay connected to their favorite sites, check emails, shop, chat, and play games even when they re away from home. Whether it s at the library, coffee shop, airport, or hotel, there s no easier way to stay online. There is no long-term commitment just grab a Broadband2Go device, choose a plan, and the customer s good to go. Target Audience Broadband2Go is designed for a diverse customer base that includes, but is not limited to: Business Travelers / Commuters (Train, Bus, Airport, etc.) Tablet users Those looking for Home Supplement Small Business Owners Sales Professionals Students These customers need a high-speed, on-the-go Wi-Fi connection primarily for email and Internet browsing. Given that this target segment s work and personal lives are heavily intertwined, they need to be available at all times. Flexibility and value are paramount and Virgin Mobile s Broadband2Go plans certainly meet those needs with wireless, whenever. Get Mobilized No Contract, No Overages, and No Activation Fees Sprint 4G Network Only Pay for What You Need Change Plans as Your Needs Change Pay with Credit or Debit for Worry-Free Service Or, Buy Top-Up Cards with Cash
4G on the Fly Connect your tablet, laptop, or other wireless devices Broadband on the Run The Broadband2Go portfolio refresh provides 2 new plans that deliver a very competitive 3G data allocation and Unlimited 4G access. Customers can connect Phonetheir tablet and other wireless devices, and get access to the Sprint 4G Network, all with no contract.. Plans include 10GB of full-speed 4G data. 4G (WiMAX) where available. VIRGIN MOBILE BROADBAND2GO SERVICE IS SUBJECT TO TERMS OF SERVICE FOUND AT VIRGINMOBILEUSA.COM. Pricing for domestic service only. Prohibited data uses apply. State and local sales taxes and fees may apply when adding funds to your account. Pricing and service details subject to change. 4G Data Usage: Virgin Mobile reserves the right, without notice, to limit throughput speeds when monthly data usage exceeds 10GB. Connectivity dependent upon compatibility and speeds may vary. Customers will continue to have data access but maximum speeds may be limited to 256Kbps or below for the remainder of the monthly plan cycle. During this time, customers may experience slower page loads, file downloads, and degraded streaming media. Throughput speeds will be restored when you purchase a new Broadband2Go plan. Coverage: Coverage not available everywhere. Sprint 4G (WiMAX) network reaches over 70 markets on select Virgin Mobile 4G devices. Unless otherwise noted, Virgin Mobile 4G devices will only operate on the Sprint 4G (WiMAX) network and not on the Sprint 4G LTE network. 4G coverage may default to 3G/1xRTT where 4G is unavailable. Sprint 3G Network for data service reaches over 276 million people. Pricing and service details subject to change. Restrictions apply. Visit virginmobileusa.com for full details and latest pricing. Grab It & Go > Set Up Your Broadband2Go Device and Register Online > Choose the Broadband2Go Plan You Want, and Pay with Cash (Top-Up), or Credit/Debit > Start Surfing, Emailing, Streaming, and More
Innovative Devices from Broadband2Go Overdrive Pro 3G/4G Mobile Hotspot The Overdrive Pro 3G/4G Mobile Hotspot gives customers the ultimate 4G hookup. Easily connect up to five Wi-Fi devices including tablets, e-readers, laptops, or gaming consoles. The large, easy-to-read display shows your connection status, battery life, number of shared users, and more. Supports GPS Navigation and other GPS applications when using the Sprint 4G network. Key Features Connect up to 5 Wi-Fi enabled devices at once One Touch Connectivity EVDO Rev A / WiMAX Technology for Even Faster Data Transfers 1.7 LCD display MicroSD Slot (card not included) What s In The Box? Overdrive Pro 3G/4G Mobile Hotspot device Battery Charger USB Cable Basics Guide Overdrive Pro Here s How It Works Insert the battery and charge it up Turn it on and connect Activate and create your account Program your Overdrive Pro device Reconnect to Overdrive Pro Choose a Broadband2Go plan and pay with credit, debit, or Top-Up cards Start surfing the web, emailing, and more
U600 3G/4G USB Stick The U600 3G/4G USB Stick is a 3G/4G dual-mode device for PC or MAC. Customers can plug & play with automatic installation. Online usage meter lets them know how much data has been used during the current month. Key Features Small, portable form factor Plug & Play with Automatic Installation 3G/4G capable EVDO Rev A / WiMAX Technology for Even Faster Data Transfers PC and MAC compatible Usage meter What s In The Box? U600 3G/4G USB Stick device Basics Guide U600 Here s How It Works Plug the Broadband2Go USB device into laptop Register the device online Choose a Broadband2Go plan and pay with credit, debit, or Top-Up cards Start surfing the web, emailing, and more.
USB Device Ovation MC760 The Ovation MC760 USB Device lets customers add an on-the-go 3G Internet connection to their laptops. That way, they can stay connected at home or on the go and work, shop, check email, and more all at 3G Speeds. Key Features Small, Innovative Form Factor Plug & Play with Automatic Installation EVDO REV A Technology for Even Faster Data Transfers Doubles as a Flash Drive with microsd Reader (microsd card sold separately) Ovation MC760 What s In The Box? Ovation MC760 USB Device Quick Start Guide Lanyard Preloaded Novatel Wireless Software and User Guide Here s How It Works 1. Plug the Broadband2Go Ovation MC760 USB Device into laptop 2. Register the device online 3. Choose a Broadband2Go plan and pay with credit, debit, or Top-Up cards 4. Start surfing the web, emailing, and more
Mobile Hotspot MiFi 2200 The MiFi 2200 is a Broadband2Go device that lets you set up a mobile Hotspot on the go. Use it to connect as many as 5 Wi-Fi enabled devices (laptops, desktops, gaming devices, etc.) to the Internet at once. Surf the web, check email, play games, and more all at 3G Speeds. Key Features Connect Up to 5 Wi-Fi Enabled Devices at Once One-Touch Connectivity Advanced Embedded Antenna Design for Mobile Broadband and Wi-Fi VPN Capability Auto Installation and Connectivity Options What s In The Box? MiFi 2200 AC Wall Charger Battery Carrying Case microusb Cable Quick Start Guide MiFi 2200 Here s How It Works Insert the battery and charge it up (Note: Device needs to be connected to a Mac or PC via USB in order to activate) Turn it on and connect Activate and create your account Program your MiFi device You re good to go For detailed activation instructions, please see Product User Guide at virginmobileusa.com.
Frequently Asked Questions Q: Where can I connect to the Internet with Broadband2Go? A: You can connect to the Internet from almost anywhere on the nationwide Sprint 3G/4G network. That means you can log on from home, work, at the library, in the airport, at your favorite pizza spot, even outdoors at the park. Sprint s 4G (WiMAX) network reaches over 70 markets on select devices, and typically provides average download speeds between 3-6 Mbps. Sprint s 3G network reaches more than 276 million people with average download speeds between 600kbps-1.4Mbps. Actual speeds may vary. Users that exceed their data threshold on any Unlimited plan may have their speeds reduced to 256Kbps for the remainder of their plan cycle. Q: How can I get the most out of my Broadband2Go service? A: Here are a few tips to maximize your Megabytes: 1. Disconnect the Broadband2Go device when not in use. 2. Make sure you know which programs on your computer make use of your Internet connection and close any unnecessary programs. 3. To check the number of Megabytes you have available, log in to My Account from the Broadband2Go menu. Q: Which network does Broadband2Go use? A: Virgin Mobile customers have access to broadband service on the nationwide Sprint 3G/4G Network. Q: What is the consumer return policy? A: Customers should first follow the policy of the retail location. Additionally, up to the first year, Virgin Mobile will do a device warranty exchange if that is determined as the best way to service the customer. For additional information, dealers should contact Virgin Mobile Broadband2Go Customer Care at 1-877-877-8443. Q: What are the data speeds of Virgin Mobile s Broadband2Go 3G/4G devices? A: Operating on the Sprint 4G (WiMAX) Network, the Virgin Mobile Broadband2Go Overdrive Pro 3G/4G Mobile Hotspot and the U600 3G/4G USB Sticks average speeds ranging between 3 6 mbps as compared to 600 kbps 1.4 mbps on the 3G Nationwide Sprint Network that s up to 10 times faster!* The Sprint 4G Network reaches over 70 markets in the US. *Based on download speed comparison of Sprint 3G avg. speeds (600 kbps 1.4 mbps) vs. Sprint 4G avg. speeds (3 6 mbps). Actual speeds may vary based upon plan or other factors. These Virgin Mobile s Broadband2Go devices operate on the Sprint 4G WiMAX Network. Q: What will my experience be like when switching from 4G to 3G (and vice versa)? A: If you have the 4G radio turned on, the switch will occur automatically when you move from a 4G covered location to a 3G covered location and back. The data speeds will slow or speed up accordingly to applicable bandwidth speeds. If you have the 4G radio turned off, you will not see a difference as you will continue to remain on a 3G network.
Q: How will I know if I have 4G coverage with Virgin Mobile BroadBand2Go? A: Virgin Mobile BroadBand2Go customers have 4G coverage on the Sprint 4G Network which covers 70+ markets. Visit http:www.virginmobileusa.com/check-cell-phone-coverage to see 4G coverage in your area. Q: How will I know if my device is 4G-capable? A: Currently Virgin Mobile BroadBand2Go only offers 4G service on the Overdrive Pro 3G/4G Mobile Hotspot and the U600 3G/4G USB Stick, on select plans. Q: How do I switch to a 4G plan? A: Virgin Mobile Broadband2Go customers must purchase the Overdrive Pro 3G/4G Mobile Hotspot or the U600 3G/4G USB Stick, and then activate or migrate to a 4G capable plan. Q: Do all Virgin Mobile Broadband2Go plans include 4G? A: No. 4G is only available with the new $35 and $55 plans. If you purchased a plan before 7/4/12, you may keep your existing plan unless you switch to another plan or until the plan is discontinued, however you will not be able to use 4G, even if you purchase a 3G/4G Broadband2Go device, unless you migrate to the $35 or $55 plans. If you purchase the $35 or $55 plan, you must have a 3G/4G device to be able to take advantage of 4G speeds. You may use your 3G-only Broadband2Go device (for example, the Novatel Wireless MiFi 2200) on the new plans, but will only be able to use the 3G component of those plans, and will not have access to 4G. Q: If I m currently on a Virgin Mobile BroadBand2Go $10/$20/$50 plan, will I be able to keep my plan? A: Yes. If you bought a $10/$20/$50 plan before 7/4/12, you will be able to keep your plan at this time, unless you switch to another plan or until the plan is discontinued. However, if you are on one of these plans, you will not be able to enjoy 4G speeds, even if you have purchased a 3G/4G device. Q: Can I activate a new Broadband2Go device on the 3G plans? How long will these plans be available? A: Our new 3G/4G $35 and $55 plans will launch on 5/24/12. The 3G $10/$20/$50 plans will still be available until 7/4/12. Between 5/24/12 and 7/4/12, you will be able to activate your 3G or 3G/4G Broadband2Go device on any of our 3G or 3G/4G plans. After 7/4/12, you will only be able to activate on the new 3G/4G plans and the 3G plans will no longer be eligible for new activations. If you re on a 3G plan before 7/4/12, you will be able to keep that plan until you migrate off that plan or we choose to discontinue it. If you purchase or activate and remain on a 3G plan, you will not be able to enjoy any 4G access, even if you buy a 3G/4G device.
Q: Are the Virgin Mobile BroadBand2Go Novatel Wireless MC760 Ovation, or MiFi 2200 compatible with the new $35/$55? A: Yes. However, you will not get access to 4G speeds and you will not be able to access 4G data. You will only be able to use the 3G portion of that plan unless you purchase a 3G/4G device. Reduced Data Speed on Broadband2Go Q: When and how will data speed reduction affect my 3G/4G $35 and $55 Broadband2Go plan? A: If you use over 10GB of 4G data during your monthly cycle, your 4G data speeds may be reduced to 256kbps or below for the rest of that monthly plan cycle. During this time, you may experience slower page loads and file downloads, and lags in streaming media. Data speeds will return to normal as soon as your next plan month starts. If you d rather not wait for your new month to start, you can restart your plan immediately through My Account. You may continue to use the remainder of your 3G data allocation at full 3G speed if you are in a 3G area or turn off the 4G radio on your device. Q. When and how will data speed reduction affect my Unlimited 3G Broadband2Go plan? A. If you use more than the established threshold during your monthly cycle, your data speeds may be reduced to 256kbps or below for the rest of that monthly plan cycle. During this time, you may experience slower page loads and file downloads, and lags in streaming media. Data speeds will return to normal as soon as your next plan month starts. If you d rather not wait for your new month to start, you can resume normal speeds immediately by paying for another full month of service under your current plan which will add another monthly allotment of data. Or you can purchase another plan through My Account. Q: How will I know if I hit my threshold? A: If you reach your data reduction threshold during your monthly cycle, your data speeds may be reduced to 256 kbps or below for the rest of that monthly plan cycle. If you are susceptible to data speed reduction, you can check how much data you ve used at any time during the month by logging into My Account, and checking the usage bar. Q: How much data is 2.5GB? A: To give you an idea, it s about 400,000 mobile internet page views, about 90,000(!) emails (without attachments), 91 hours of streaming music, or 20 hours of video clips. *Data usage per activity is based on an average. Bandwidth varies by website, video, email, and other internet application. Q: How much data is 10GB? A: To give you an idea, it s about 1,600,000 mobile internet page views, about 360,000 emails (without attachments), 360 hours of streaming music, or 80 hours of video clips. *Data usage per activity is based on an average. Bandwidth varies by website, video, email, and other internet application.
Q: What exactly will customers experience if throughput speeds are reduced? A: When a Broadband2Go customer on the $40, $50, $35, or $55 plan reaches their data reduction threshold within a current monthly cycle, they could have their throughput speed limited to a maximum of 256 kbps for the remainder of that plan cycle. $40 and $50 Plan customers will continue to have access to data service without a cap. $35 and $55 plan customers will continue to have access to the remainder of the 3G portion of their plan in addition to 4G data without a cap but for the duration of the cycle [i.e., up until the next monthly plan cycle begins] may experience slower page loads, file downloads and degraded streaming media. Throughput speeds will be restored when a new Broadband2Go monthly plan is purchased, giving customers a fresh slate for the month. They will not experience any throughput speed limitation unless they reach their applicable threshold within the next monthly plan, if applicable. Q: What download speeds can I expect using Broadband2Go? A: Sprint s 4G (WiMAX) network reaches over 70 markets on select devices, and typically provides average download speeds between 3-6 Mbps. When outside of a Sprint 4G (WiMAX) coverage area, customers also have access to the nationwide Sprint 3G network reaching more than 276 million people with average download speeds between 600kbps-1.4Mbps. Actual speeds may vary. Users that exceed their data threshold on any Unlimited plan may have their speeds reduced to 256Kbps for the remainder of their plan cycle. 05/31/2012