First Fir First st Alcatel-Lucent OmniTouch Other 8118/8128 WLAN Handset OmniPCX Enterprise Communication Server User manual 8AL90828AAAA-E910ed01
User manual How Introduction How to use this guide Thank you for choosing a phone manufactured by Alcatel-Lucent. Take the call. Hang up. Alphanumeric keypad. Apply your choice;. Press the validation key of the navigator or the menu keys. Use up or down navigation key to navigate in a menu. Use the left or right navigate key to navigate in a menu. Use the up and down or left and right navigation keys to navigate in a menu. Means that the function is subject to programming. If necessary, contact your installer. These symbols can be supplemented by small icons or text.. 3
How
Contents Toc Getting to know your telephone................................ p.6 1. Display and corresponding icons................................ p.7 1.1 Status icons............................................................. p.7 1.2 MENU icons............................................................ p.7 1.3 Call icons............................................................... p.7 2. Getting started.............................................. p.8 2.1 Installing the battery in the telephone........................................ p.8 2.2 Charging your telephone battery............................................ p.8 2.3 Switching on your telephone............................................... p.9 2.4 Switch off your phone..................................................... p.9 3. Using your telephone......................................... p.10 3.1 Making a call............................................................ p.10 3.2 Receiving a call.......................................................... p.10 3.3 Calling your correspondent by name (company directory)....................... p.10 3.4 Make a call using the personal phone book.................................... p.10 3.5 Redialling............................................................... p.10 3.6 Make a call-back request to a busy number.................................... p.10 3.7 Sending DTMF signals..................................................... p.11 3.8 Mute, so that your correspondent cannot hear you............................. p.11 4. During a conversation........................................ p.12 4.1 Making a second call during a conversation.................................... p.12 4.2 Answering a second call during a conversation................................. p.12 4.3 Switching between calls (Broker call)......................................... p.12 4.4 Transferring a call........................................................ p.12 4.5 Three-way conference with internal and/or external correspondents (conference).... p.13 4.6 Placing a call on hold (hold)................................................ p.13 4.7 Placing an outside call on hold (parking)...................................... p.13 4.8 Adjust audio volume...................................................... p.13 4.9 Prohibit/authorize reception of a new call during communication.................. p.14 4.10 Intrusion into an internal conversation....................................... p.14 5. Sharing..................................................... p.15 5.1 Answering the general bell................................................. p.15 5.2 Call pick-up............................................................. p.15 5.3 Hunting groups.......................................................... p.15 5.4 Calling a correspondent on his/her loudspeaker................................ p.15 5.5 Sending a written message to an internal correspondent......................... p.16 5.6 Send a voice message copy................................................. p.16 5.7 Send a voice message to a destination........................................ p.17 6. Keep in touch............................................... p.18 6.1 Diverting calls to another number (immediate diversion)......................... p.18 6.2 Diverting your calls to your voice message service.............................. p.18 6.3 When you return, consult recorded messages................................. p.18 6.4 Remote call forwarding.................................................... p.19 6.5 Cancelling all diversions................................................... p.19 6.6 Diverting calls when your line is busy (divert if busy)............................ p.19 6.7 Do not disturb.......................................................... p.19 6.8 Leaving a recorded message for internal callers................................ p.19 6.9 Consulting written messages............................................... p.20 7. Managing your charges....................................... p.21 7.1 Charging your calls directly to business accounts............................... p.21 7.2 Finding out the cost of an outside call made for an internal user from your terminal... p.21 8. Programming your telephone.................................. p.22 8.1 Initializing your voice mailbox............................................... p.22 8.2 Modify the password for your voice mailbox.................................. p.22 8.3 Customising your voice greeting............................................ p.22 8.4 Modify the password for your phone set...................................... p.22 8.5 Configuring the telephone ringer............................................ p.22 8.6 Adjusting your display..................................................... p.23 8.7 Screensaver............................................................. p.24 8.8 Selecting language........................................................ p.24 8.9 Selecting connection language, profiles and settings menus....................... p.24 8.10 Program a non-programmed entry in the personal phone book................... p.24 8.11 Modify a programmed entry in the personal phone book......................... p.25 8.12 Programming an appointment reminder...................................... p.25 8.13 Lock / unlock your telephone............................................... p.25 8.14 Activate/deactivate the Key tones........................................... p.26 8.15 Activate/deactivate the Warning tones....................................... p.26 9. Push To Talk (OmniTouch 8128 WLAN Handset and OmniPCX Enterprise) p.27 9.1 Push To Talk (PTT) Group call............................................. p.27 9.2 PTT invitation received as incoming call...................................... p.27 9.3 PTT invitation received as message.......................................... p.27 10. Menus tree.................................................. p.28 Guarantee and clauses........................................ p.30 5
Getting to know your telephone Adjust audio volume (short press) Activate/deactivate loudspeaker (during a conversation) - Long press - OmniTouch 8128 WLAN Handset Mute key so that your correspondent can no longer hear you (long press) Profile button This key allows you to select a profile (volume, ring tones, vibration, key sound) or to create a new profile. Back-lit screen The screen switches off automatically after a few seconds. The display is in color for the OmniTouch 8128 WLAN Handset. The screen switches on automatically as soon as you press any key. Access MENU 'Menu ' key is used to access various functions of the set (programming, operation, etc.) 'OK' key to access the set local configuration (ringing, contrast, etc.), apply your choice. Status icons Battery charge level Radio reception quality Programmed call-back time Lock / unlock your telephone Notification Call diversion activated Handfree mode activated New voice or text message, call back request, missed calls Silent mode activated Headset connected Push To Talk (OmniTouch 8128 WLAN Handset - OmniPCX Enterprise) Display key. Used to access various functions according to the status of the telephone (communication, text entry, idle,...). Example: to access the 'Redial' function apply your choice to access more options to correct a character entered to end a configuration or to go back to the previous page or to the idle screen Take the call Switching between calls (Broker call) - single-line terminal To lock the keypad (long press) Microphone Headset socket Customizing the telephone: Apply Navigate OmniTouch 8128 WLAN Handset 'OK' key to access the set local configuration (ringing, contrast, etc.) used to validate your choices and options while programming or configuring Navigation keys: used to navigate the menus or in a text field when entering characters. Switch on / off (long press) Hang up Return to first screen Switch off ringer Company directory (long press) 6
1 Display and corresponding icons Other 1.1 Status icons 1.3 Call icons The status icons are displayed on the welcome screen and indicate the status of the telephone. Battery charge level Radio reception quality Programmed call-back time Lock / unlock your telephone Call in progress Incoming call Call on hold Notification Call diversion activated Handfree mode activated New voice or text message, call back request, missed calls Silent mode activated Headset connected 1.2 MENU icons The MENU is accessible from the welcome screen by pressing the OK key. It provides access to all the local functions available on your phone. Profile (volume, ring tones, vibration, key sound) Handset settings (such as automatic key lock, display, device info) Handset connection configuration 7
2 Getting started Other 2.1 Installing the battery in the telephone 2.2 Charging your telephone battery Installing the battery in the telephone It is important to fully charge your phone before using it for the first time.. Connect the charger and place the telephone in the charging holder. The phone LED is orange when charging. Before inserting the battery module into the phone, make sure that its lock is in the unlocked position To remove it While maintaining the battery module in position, slip the lock to the locked position Check that the battery module is properly installed in its housing Take the phone out of the charger Slip the lock to the unlocked position Lift the battery module You can then remove the battery module Once the phone is charged (steady green), you can take the phone out of the charger. To remove the phone from the charger, you must first tilt it forward and then take it out of the charger. Rack charger 8
2 Getting started Battery rack charger The battery charge time is 2.5 hrs. The indicator LED on the set gives the following indications: None Switched off Green, steady Handset fully charged and in charger Green, flashing Switched on, and not in charger Orange, steady Charging Orange, flashing Low battery Red, flashing Very low battery 2.3 Switching on your telephone Your telephone is switched on Switch on (long press) Wait a few seconds (about 3s). If the display fails to light or the red LED is flashing, recharge the battery If the red LED is flashing slowly: Check that you're in a WIFI hotspot Check that the telephone is properly installed in the system (consult the PABX manager). 2.4 Switch off your phone Long press on the on/off-hook key until the confirmation pop-up appears. To confirm. 9
3 Using your telephone Other 3.1 Making a call 3.4 Make a call using the personal phone book Personal directory dial directly the number for your call number required long press (Handfree) number required press the programmed key directly (# keys, '*' and 0 to 9) select the contact to call start the call Only the OmniTouch 8128 WLAN Handset allows the handsfree mode. 3.5 Redialling To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line. Redialling the last number dialled (redial) last number redial For the operator, dial '0' (by default). 'Redial' key Call back on the last 8 number dialled 3.2 Receiving a call Redial list select the No. in the last 8 issued start the call 3.6 Make a call-back request to a busy number 3.3 Calling your correspondent by name (company directory) the number you are calling is busy Call back long press first letters of your correspondent s name select the search mode (by last name, initials or last namefirst name) select the name from the displayed list make the call 10
3 Using your telephone 3.7 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. during a conversation Send DTMF to activate The function is automatically cancelled when you hang up. 3.8 Mute, so that your correspondent cannot hear you You can hear your correspondent but he/she cannot hear you: during a conversation You cannot be heard and the 'mute' icon is shown on the set display long press You can be heard and the 'mute' icon disappears from the display long press 11
4 During a conversation Other Display the name or number of the second call 4.1 Making a second call during a conversation Display the name or number of the second call during a conversation the first call is on hold Select the incoming call number of second correspondent Other methods for calling a second correspondent Answer the second call the first call is on hold 1) Press the 'Call by name ' key directly (long press) Select the incoming call To return to your first caller and end the conversation in progress 2) Enquiry call You are in communication with your second correspondent your telephone rings Take the call number of second correspondent To cancel your second call and recover the first: 4.3 Switching between calls (Broker call) You are in communication with your second correspondent your telephone rings During a conversation, a second call is on hold. To accept the second call: take the call the first call is on hold 4.2 Answering a second call during a conversation Call icons In conversation Incoming call 4.4 Transferring a call To transfer your call to another number: Call on hold A second correspondent is trying to call you: during a conversation The name or number of the caller is displayed for a few seconds during a conversation no. of the 2nd terminal the first call is on hold 12
4 If the number receiving the transfer answers: During a conversation Recover the call on hold: Transfer Enquiry off you are in conversation You can also transfer your call immediately, without waiting for your correspondent to answer. Transfer between two outside calls is not generally possible (depends on country concerned and system configuration). your telephone rings 4.5 Three-way conference with internal and/or external correspondents (conference) 4.7 Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: During a conversation, a second call is on hold during a conversation Park the call during a conversation Conference To recover the parked call: Cancel conference and return to first correspondent Settings My services End conference After the conference, to leave your two correspondents talking together: Consultation Park/retrieve Transfer If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator. 4.6 Placing a call on hold (hold) Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. 4.8 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: during a conversation Enquiry call your call is placed on hold during a conversation your call is placed on hold Adjust audio volume 13
4 During a conversation 4.9 Prohibit/authorize reception of a new call during communication During communication, you do not want to be called by another caller: Forbid camp on Allow camp on to bar or authorize new calls during communication 4.10 Intrusion into an internal conversation Your correspondent s line is busy. If the number is not protected and if authorised, you can intrude into the call: Intrusion Protection against intrusion: Settings My services Consultation Additional services Intrusion protect Intrusion twice enter the number Protection is cancelled when you hang up. 14
5 Sharing Other 5.1 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: 5.3 Hunting groups Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. Settings My services Consultation Call pick up Night call pick up no. of group to be called Temporary exit from your hunting group: / Return into your group: Settings Services 5.2 Call pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. If the telephone ringing is in your own pick-up group: Consultation Additional services Settings My services Consultation Leave group Enter group your group number Call pick up ProcessGrp pick up Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number. If the telephone ringing is not in your pick-up group: Settings My services Consultation 5.4 Calling a correspondent on his/her loudspeaker Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent s phone: Call pick up Set call pick up your correspondent does not reply LS announce twice number of telephone ringing you are connected to the loudspeaker on your correspondent s phone (if he/she has the hands free function) The system can be configured to prevent call pick-up on certain telephones. 15
5 Sharing 5.5 Sending a written message to an internal correspondent 5.6 Send a voice message copy Messaging Text mail Messaging Voice mail Send display number of new and old messages Predefined message number to be called personal code Predefined messag Consult consultating messages Message to complete select the message to be sent send message Forward message record a comment Msg to complete Personal message select the message to complete complete the message send message Spell name Message to create end of recording; enter the destination voicemail number spell the addressee's name create a temporary personal message* * Create a temporary personal message : send message Send Enter the text: the number pad keys have letters that you can display by successive presses; (the letter Q is on key 7 and the letter Z is on key 9). send message enter another destination name to no longer send messages Position the cursor in the entry field. Erase last character entered. Select a digit (keys 0 to 9): the digit can be accessed after all the characters of the key pressed have been displayed on the screen. 16
5 Sharing 5.7 Send a voice message to a destination Messaging Voice mail personal code Send recording End Spell name end of recording enter the destination voicemail number spell the addressee's name Send send message During the recording, you can: enter another destination name to no longer send messages Restart Re-record a message. Pause Stop recording momentarily. End End of recording. 17
6 Keep in touch Other 6.1 Diverting calls to another number (immediate diversion) display number of new messages The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). personal code Forward Display the forwarding status (active/inactive) Review consultating messages While listening to messages, you can: Immediate forward Personal directory Rewind play back the message from the start, number to be called Backward listen to the end of the message, diversion is acknowledged Pause pause while listening to the message, call by name the forwarding icon is displayed: exit Settings Forward enter the voicemail number, You can make calls, but only the destination number can call you. End of message terminate consultation. After consulting the message, you can: 6.2 Diverting your calls to your voice message service Exit Delete return to the voice mailbox welcome menu, erase message, Forward Display the forwarding status (active/inactive) Call back call back sender of message, select the 'Diversion' function Save save the message, Imm forward to VM diversion is acknowledged Replay listen to message, 6.3 When you return, consult recorded messages Forward message Send a copy of a message. The display of the 'envelope ' icon indicates that there is a message present, Messaging Voice mail 18
6 Keep in touch 6.4 Remote call forwarding You want to forward your calls from another set. 6.6 Diverting calls when your line is busy (divert if busy) Callers can be diverted to another telephone if you are already on the line. Forward Display the forwarding status (active/inactive) Forward Display the forwarding status (active/inactive) Other fwd Other fwd Remote forward Forward on busy diversion is acknowledged number receiving diversion number receiving N of forwarded diversion set To cancel this diversion: diversion is acknowledged 6.7 Do not disturb You can make your terminal temporarily unavailable for all calls. Forward Display the forwarding status (active/inactive) Forward select the 'Diversion' function Do not disturb diversion is acknowledged Other fwd Deact remote fwd Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.. N of forwarded set 6.8 Leaving a recorded message for internal callers 6.5 Cancelling all diversions You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Forward Display the forwarding status (active/inactive) Forward select the 'Diversion' function Display the forwarding status (active/inactive) select the 'Diversion' function Forward to text Delete 19
6 Keep in touch Predefined message 6.9 Consulting written messages Predefined messag Message to complete select the message to be sent send message The display of the 'envelope ' icon indicates that there is a message present, Messaging new text message display number of new messages Msg to complete Personal message select the message to complete complete the message send message to consult the messages consultation of first unread message to scroll the message Message to create Functions accessible from the 'Menu' key ( ) create a temporary personal message* * Create a temporary personal message : send message Delete Recall delete the message, call back sender of message, enter the text: the number pad keys have letters that you can display by successive presses, Text answer forward a message to the message originator, position the cursor in the entry field, Next message go to next message, erase last character entered, terminate consultation, select a digit (0 to 9): the digit can be accessed after all the key's characters have been displayed on the screen, or by long pressing once, 20
7 Managing your charges Other 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. Settings My services Consultation Additional services Business account code number of business account; number required 7.2 Finding out the cost of an outside call made for an internal user from your terminal Settings My services Consultation Consult-Callbacks Charging info 21
8 Programming your telephone Other 8.1 Initializing your voice mailbox Pers greet 1 Recording in progress Messaging new voice msg # # end of recording apply enter your personal code then record your name according to voice guide instructions 8.4 Modify the password for your phone set 8.2 Modify the password for your voice mailbox Your personal code is used to access your voice mailbox and to lock your telephone. Settings Phone Messaging personal code Password Perso options follow the instructions of the voice guide old code (4 digits) new code (4 digits) enter new password again to confirm 8.3 Customising your voice greeting 8.5 Configuring the telephone ringer You can replace the greeting message by a personal message Messaging Perso options personal code profile button Greeting message Record Silent Vibrate Loud select the profile (silent, vibrating ringer, low, loud or customized) Soft 22
8 Programming your telephone Select a profile choose the profile Modify a profile select a profile to modify the key sound ; apply your choice back to the previous screen Create a new profile (only for OmniTouch 8128 WLAN Handset) choose the profile Volume to modify the volume select the volume of your choice Volume enter the profile name adjusting the ringer volume to modify the ring tone select the type of call to which the ringing is to be associated choose ringer 8.6 Adjusting your display activate/deactivate the vibrating ringer activate/deactivate the Key tones select the melody of your choice to listen to the ringing apply your choice back to the previous screen Adjusting the screen brightness vibration active only if the ring tone is on silent mode vibration mode active vibration active only if the ring tone is on silent mode Adjusting screen contrast: (only for OmniTouch 8118 WLAN Handset) Contrast vibration deactivated apply your choice back to the previous screen choose brightness 23
8 Programming your telephone 8.7 Screensaver (only for OmniTouch 8128 WLAN Handset) 8.9 Selecting connection language, profiles and settings menus Language selecting language select the screensaver you want when your phone is idle 8.10 Program a non-programmed entry in the personal phone book When your phone is idle, the time is displayed on the screen. Personal directory When your phone is idle, the screen is black. To program a number Speed dial select a non-programmed entry in the personal phone book 8.8 Selecting language * Enter the name : Enter the number Enter the name* enter the text: the number pad keys have letters that you can display by successive presses Settings Phone position the cursor in the entry field Language erase last character entered select the language of your choice apply your choice To program a service enter a digit (keys 0 to 9) Services follow informations displayed on the screen select the service to program 24
8 Programming your telephone At the programmed time, your telephone rings: 8.11 Modify a programmed entry in the personal phone book Settings Phone To cancel your appointment call-back request: Appointment Directory program dial the number of the appointment destination set To modify the name or number Modify select an entry in the phone book select the callback request to delete To erase enter the new number enter the new name 8.13 Lock / unlock your telephone Lock your phone Delete Lock 8.12 Programming an appointment reminder Programming an appointment reminder Unlock your phone If the phone is locked, you cannot make an external call. If you try to make an external call, you will be asked to enter your personnal password. Appointment Lock Dial the number of the appointment destination set Locking the keypad enter your password to unlock your set (default 0000) Select an entry enter time of appointment the keypad is locked the keypad is locked long press 25
8 Programming your telephone Lock the keypad automatically You can configure your set so that the keypad is blocked automatically after 5, 10 or 20 seconds. Unlocking the keypad Long press 8.14 Activate/deactivate the Key tones By default the set emits a tone each time a key is pressed. To deactivate these tones: Silent choose the type of key sound 8.15 Activate/deactivate the Warning tones The warning tones inform the user of an abnormal operation (out of range, system activated or halted, etc.). To deactivate these tones: 26
9 Push To Talk (OmniTouch 8128 WLAN Handset) Other The Push-to-talk (PTT) feature allows your phone to operate in PTT group broadcast mode as well as in standard phone mode. The Push-To-Talk (PTT) function can be described as a group/conference call to a predefined group of members. All incoming, outgoing, missed or unanswered PTT calls are added to the call list/missed calls with a PTT text. 9.3 PTT invitation received as message Accept or reject the PTT invitation 9.1 Push To Talk (PTT) Group call PTT invitation received as incoming call The calls are made in half-duplex communication using the Push To Talk button as a momentary switch button. While one user talks (and the PTT button is pressed) the others can listen. The microphone is active when the PTT button is pressed down and on mute when the PTT button is released. Start a PTT group call Depending on the configuration, the handset may accept the invitation automatically keep the PTT button pressed press the PTT button Once a member tries to call the other members of the PTT Group by pressing the PTT button, the others receive an invitation to participate on their phone. The user can also send a message (as text message) to invite others to join the discussion. If the user declines the PTT invitation, they can rejoin the PTT Group later on Close the PTT invitation Once invitation accepted 9.2 PTT invitation received as incoming call Accept or reject the PTT invitation Rejoin a PTT group from an invitation message PTT invitation received as incoming call select the invitation message Depending on the configuration, the handset may accept the invitation automatically Close the PTT invitation Once invitation accepted Rejoin a PTT group from an incoming call invitation call select the PTT group 27