Chapter 1 : Getting Started 1. Client Download and Installation Step 1: Go to Google Play on your PC or your android device and search for < Mobile ipn >. Step 2: Download and install Mobile ipn. Note : Minimum Requirements : Google OS 2.3 Singapore Telecommunications Limited Page 1
2. First time Login and Registration Step 1: Tap on app icon to launch the client from your android device. Step 2: Enter the user ID and password and click <Submit> button. Tip: Refer to the service letter for your app User ID and Password. Should you encounter any login issue, you may contact Singtel BizVoice Helpdesk for assistance. Phone : 1800-8383347 Email : g-biztelsupp@singtel.com> Step 3: The system will authenticate the user. If authentication is successful, an icon shown on the top left of the toolbar. will be Singapore Telecommunications Limited Page 2
3. How to make calls? Step 1: Go to your android device key pad and input the number you want to dial. Note: The keypad on the left is from version 4.04 device. Your device may be different. Please check with your manufacture s manual. Step 2: Choose the call method <Call via Mobile ipn> when prompted. Singapore Telecommunications Limited Page 3
Chapter 2 : Call Control 1. Controls during a call BizVoice(Mobile ipn) User Guide The different call control options are illustrated in the table below. Allows user to put the caller on hold Allows user to put caller on speaker Allows user to do blind transfer to another number Allows user to end call Answers incoming calls Singapore Telecommunications Limited Page 4
Chapter 3 : Client Features 1. Main Application Menu BizVoice(Mobile ipn) User Guide The Mobile ipn has the following components and description: App Mode Determines the client behavior in dialing outgoing calls Company Directory Allows users to access the company directory Chat Supports Google Chat PBX Settings Configure different PBX call control settings from the mobile device. VoIP Settings Configures the VoIP settings. Singapore Telecommunications Limited Page 5
2. App Mode The App Mode status determines the client behavior in dialing outgoing calls. The two ON options refers to two different dialing rules from the dialing configuration: On Automatic. Automatic call routing according to dial plan configuration and user call parameters (location, destination number, etc). The client chooses the preferred routing method automatically. Typically it uses WIFI when available, and when not it uses Call Out in the home country and Call Back when roaming out of home country. On International Calls. Automatic call routing of international calls only. The client chooses the preferred routing method (Call Back/Call Out) automatically. Ask me on every call (Call by Call). Users are prompted with a choice to route each call via the PBX or directly. Users have two options: Call using Mobile ipn or Call directly using their cellular provider. Off Calls are never routed automatically via the PBX in Call Out or Call-back modes and are connected directly using the cellular provider network or via VoIP according to VoIP settings. Singapore Telecommunications Limited Page 6
3. Company Directory The company directory allows users to access the company directory. Predictive text allows users to find contacts easier. Presence will allow users to see if other users are busy or are free to accept calls. Singapore Telecommunications Limited Page 7
4. PBX settings and Remote Office (RO) Users can configure different PBX call control settings from the mobile device. These actions are Client-server actions and require data Sync between the client and the PBX. Remote office Users can assign any active phone to serve as their office number and make and receive calls from it. The client allows users to enable/disable RO, choose an RO number, store favorite numbers and trigger outgoing calls. The automatic RO control features include shut down with timer and status alerts. Status On / Off Enables / disables the RO on the PBX side. Once the user changes the RO status and presses back, the client syncs with the PBX and sets the new status. Once the PBX is updated with the new status, the user receives a notification on the client. RO number Selects the current RO number from a bank of numbers stored locally in the client. Users can edit the list of favorite numbers, add from phone address book and choose between active RO numbers. Only one RO number must be selected every time RO is enabled. RO impacts on dialing configuration When Remote Office is set to ON and there is no WIFI connection, the client dialing behavior changes to the following way: irrespective of the App Mode settings or the user location and destination number dialed, every outgoing call (except emergency numbers) is automatically routed by the client to the PBX in Call Back mode. When RO is changed to OFF, the dialing configuration returns to the previous App Mode settings. In addition, if the user changes the dialing method manually when RO is ON ( connect by ), it will disable RO Singapore Telecommunications Limited Page 8
automatically and inform the user of the change. Do Not Disturb (DND) Enabling DND sends incoming calls to the office number voicemail. Call Forward Always (CFA) Users can configure a forwarding number. When Call Fwd Always is enabled, incoming calls to the universal number are forwarded to the configured number. Simultaneous Ring Users can add phone numbers that will ring for every incoming call to their office number. Users can pick up any of these phones to answer the incoming call. Singapore Telecommunications Limited Page 9
5. VoIP Settings Users are able to configure the application App Mode, Use VOIP and Connect by controls. The default settings are: App Mode : Ask me on every call Use VoIP : When Possible Connect By : Decide Automatically (as displayed in the screenshot on the left) When Possible whenever the WIFI is available the application automatically connects to WIFI and allows VoIP over WIFI calls. Above 30% battery same as above with the exception of low battery to optimize battery level. Never prevents the application from connecting to VoIP. When VoIP is set to Never, calls may still be routed via Call out or Callback, according to App Mode and Connect By settings. Singapore Telecommunications Limited Page 10
Appendix A : Frequently Asked Questions (FAQ) How do I know the call was routed using Mobile ipn? Once a number is dialed and the client intercepts the call, the user receives the visual feedback with Mobile ipn logo. How Do I make a VoIP Call? First, ensure you have a valid internet connection over WIFI. If you still don t see VOIP WIFI indication, restart the use voip option to never and back to always. Try to restart the application. Why does the application close after I make a call using it? When making calls using Mobile ipn that are NOT WIFI calls, the application will default back to the iphone s native dialer. In order to make another call using Mobile ipn, you will need to press the center button to close the native dialer and re-launch Mobile ipn. How Do I Uninstall Mobile ipn? Press and hold Mobile ipn icon until you see a small X badge on it. Click on it and the application will be removed from your iphone. What are the data charges for Mobile ipn? You are Overseas: Charges ($) Incoming call from Singapore Outgoing to Singapore Incoming call from Overseas (other than Singapore) Outgoing call to Overseas (other than Singapore) Singapore Data Charge No Roaming Data Charges Yes IDD No Singapore Local Fixed Line Charge Yes (No, for calls to your No Yes No office(s) in Singapore) No, using No Yes No No Wi-Fi No No Yes Yes No Singapore Telecommunications Limited Page 11
How will the calls be routed? When connected to WIFI: All outgoing calls, including national, international, and nongeographic numbers, will be routed through VoIP via the Mobile ipn VoIP network with the exception of operator short codes and emergency numbers., irrespective of the user s location. When in the home country and outside WIFI coverage: Only international calls will be routed via Mobile ipn using Call out (2-stage dialing). When travelling outside the home country and outside of WIFI coverage: All outgoing calls will be routed via Mobile ipn using Callback with the exception of operator short codes and emergency numbers. When the Remote Office feature is turned ON and the user is outside of WIFI coverage: All outgoing calls will be routed via Mobile ipn with the exception of operator short codes, irrespective of the user s location. Singapore Telecommunications Limited Page 12