ACCESSING VERIZON CENTER STEP 1: When you arrive at Verizon Center, go directly to any entry point. STEP 2: Present your MY HOYAS Ticket Card, credit/debit card, mobile ticket or paper ticket to the gate attendant. The attendant will swipe your card or scan the barcode on your phone or paper ticket. STEP 3: A seat locator will print out for each valid ticket on your card or mobile device. Use the seat locator to access your seat. If you enter with a printed ticket, you will not get a seat locator; instead you will just use your paper ticket to access your seat.
MY HOYAS ACCOUNT Through your MY HOYAS Account, you will have 24-hour access to manage your tickets free of charge! Using your MY HOYAS Account, you can: «View your ticket(s) on your mobile device «Transfer your ticket(s) to friends «Digitally upload your ticket(s) to a credit/debit card «Print your ticket(s) to any home or office printer «Donate your ticket(s) to our local charity partner, Most Valuable Kids. Managing your tickets through your MY HOYAS Account is extremely convenient, simple and secure and allows you the ultimate flexibility in using your seats. To log in to your MY HOYAS Account, your username is your account number or the primary e-mail address on your account; if you do not know your password, click on Forgot Your Password? to have a temporary one e-mailed to you. If you have any questions, please contact the ticket office at 202.687.4692 or hoyatickets@georgetown.edu.
MOBILE ENTRY Your Phone is Your Ticket! STEP 1: Visit WeAreGeorgetown.com/MYHOYAS on your smartphone s (iphone, Android or Windows smartphone) web browser. STEP 2: Enter your account number or e-mail address and your password. Tap Login. STEP 3: Select the event you wish to view. Your ticket(s) for that event will be listed. From the select an action drop-down menu, choose View Your Tickets. STEP 4: Select the seats to display the tickets. Scroll to the bottom and tap View Your Ticket(s). STEP 5: Your mobile ticket displays for your first seat. To view additional tickets, swipe left or click NEXT. Passbook for iphone Users: After viewing your tickets, tap Add to Passbook and then, on the next screen, tap Add.
TRANSFER TICKETS TO A GUEST FROM A COMPUTER If you are arriving separately from your guests or cannot attend a game, you can easily transfer tickets through your MY HOYAS Account. STEP 1: Log in to your MY HOYAS Account. STEP 2: Select manage my tickets; then select the specific event. STEP 3: Click Transfer tickets on the top bar and then select the seats you want to transfer. STEP 4: The tickets you have selected are now stored in your queue in the upper- right-hand corner of your screen. You can either select additional games or seats, or continue the process of transferring the selected seats by clicking transfer in the upper-right-hand corner. STEP 5: On the next page, a pop-up box will appear. Click Continue to transfer. STEP 6: Select a recipient by clicking the circle to the left of the recipient s name. Or, click Enter a New Contact to add a new recipient to your address book. STEP 7: Enter an optional message, choose an email reminder and select whether to display the item price. Click next step. STEP 8: Confirm all details, agree to the terms of use and click complete transfer. The recipient will receive an e-mail notifying him/her of the pending transfer. In order to accept the tickets, the recipient will need to log in to his/her existing MY HOYAS Account or create a new account with the same e-mail address to which the tickets were transferred. Once he/she logs in, there will be a note on the top of the home screen indicating that he/she has a pending offer.
TRANSFER TICKETS TO A GUEST FROM MOBILE If you are arriving separately from your guests or cannot attend a game, you can easily transfer tickets through your MY HOYAS Account on your smartphone (iphone, Android or Windows smartphone). STEP 1: Visit WeAreGeorgetown.com/MYHOYAS on your smartphone s web browser. STEP 2: Enter your account number or e-mail address and your password. Tap Login. STEP 3: Select the event you wish to view. Your ticket(s) for that event will be listed. From the select an action drop-down menu, choose Transfer tickets to a Friend. STEP 4: Select the seats and tap Transfer tickets to a Friend. STEP 5: Review the details of your transfer and click Continue. STEP 6: Select a recipient from the drop-down menu or click the plus sign (+) to add a new recipient. STEP 7: Enter an optional message, select whether to display the item price and choose an email reminder. Click Next Step. STEP 8: Confirm all details, agree to the terms of use and click Complete Transfer. The recipient will receive an e-mail notifying him/her of the pending transfer. In order to accept the tickets, the recipient will need to log in to his/her existing MY HOYAS Account or create a new account with the same e-mail address to which the tickets were transferred. Once he/she logs in, there will be a note on the top of the home screen indicating that he/she has a pending offer.
$100 cash rewards bonus offer* The BankAmericard Cash Rewards credit card for the Georgetown University Alumni Association Carry the only card that helps support the Georgetown University Alumni Association % 1 2% % 3 cash back everywhere, every time cash back at grocery stores AND NOW AT WHOLESALE CLUBS cash back on gas 2% and 3% category rewards bonuses apply on up to $2,500 in combined quarterly spend in those categories. To apply for a credit card, visit www.newcardonline.com and enter Priority Code VACN3B. For information about the rates, fees, other costs and benefits associated with the use of this Rewards card, or to apply, go to the website listed above or write to P.O. Box 15020, Wilmington, DE 19850. * You will qualify for $100 bonus cash rewards if you use your new credit card account to make any combination of Purchase transactions totaling at least $500 (exclusive of any fees, returns and adjustments) that post to your account within 90 days of the account open date. Limit one (1) bonus cash rewards offer per new account. This one-time promotion is limited to new customers opening an account in response to this offer. Other advertised promotional bonus cash rewards offers can vary from this promotion and may not be substituted. Allow 8-12 weeks from qualifying for the bonus cash rewards to post to your rewards balance. t The 2% cash back on grocery store and wholesale club purchases and 3% cash back on gas purchases applies to the first $2,500 in combined purchases in these categories each quarter. After that the base 1% earn rate applies to those purchases. By opening and/or using these products from Bank of America, you ll be providing valuable financial support to the Georgetown University Alumni Association. This credit card program is issued and administered by Bank of America, N.A. Visa and Visa Signature are registered trademarks of Visa International Service Association, and are used by the issuer pursuant to license from Visa U.S.A. Inc. BankAmericard Cash Rewards is a trademark and Bank of America and the Bank of America logo are registered trademarks of Bank of America Corporation. 2016 Bank of America Corporation ARFJCK95 AD-07-16-0242.B
TRANSFER TICKETS TO A CARD Transferring tickets to a card will allow you to use that card to access Verizon Center (see the inside front cover for more information). STEP 1: Log in to your MY HOYAS Account. STEP 2: Select manage my tickets; then select the specific event. STEP 3: Click Move to Card on the top bar and then select the seats you want to transfer. STEP 4: The tickets you have selected are now stored in your queue in the upper-right-hand corner of your screen. You can either select additional games or seats, or continue the process of transferring the selected seats to a card by clicking transfer in the upper-right-hand corner. STEP 5: On the next page, a pop-up box will appear. Click Continue to transfer. STEP 6: Select an existing card by clicking the circle to the left of the card name. Or, click Add a New Card. STEP 7: Choose whether to display the item price and click next step. STEP 8: Confirm all details, agree to the terms of use and click complete transfer. You will receive an e-mail confirming that you have transferred tickets to your card.
PRINT TICKETS Step 1: Log in to your MY HOYAS Account. Step 2: Select manage my tickets; then select the specific event. Step 3: Click Print-at-Home on the top bar and then select the seats you want to print. Step 4: The tickets you have selected are now stored in your queue in the upper-right-hand corner of your screen. You can either select additional games or seats, or continue the process of printing your tickets by clicking print in the upper-right-hand corner. Step 5: On the next page, a pop-up box will appear. Click Continue to print. Step 6: Confirm all details, agree to the terms of use and click submit. Step 7: Your tickets will automatically download as a PDF to either be printed immediately or saved for later printing. You will receive a confirmation email that you have printed your tickets.
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DONATE TICKETS Georgetown Athletics is happy to once again give you the option of donating your tickets to our charitable partner, Most Valuable Kids (MVK). MVK offers tickets to professional and collegiate sporting events to underserved children in the Washington, D.C. area. For more information, visit MostValuableKids.org. STEP 1: Log in to your MY HOYAS Account. STEP 2: Select manage my tickets; then select the specific event. STEP 3: Click Donate to Charity on the top bar and then select the seats you want to donate. STEP 4: The tickets you have selected are now stored in your queue in the upper-right-hand corner of your screen. You can either select additional games or seats, or continue the process of donating your tickets by clicking donate in the upper-right-hand corner. STEP 5: On the next page, a pop-up box will appear. Click Continue to donate. STEP 6: Review and confirm the items you are donating and checkmark the box to agree that your tickets will be removed from your account and donated to MVK. Click donate now. MVK will provide tax receipts for all donated tickets. The option to donate tickets through your MY HOYAS Account is available up to 48 hours before each game.
FREQUENTLY ASKED QUESTIONS 1. If I am unable to attend a game, or wish to distribute my tickets, do I need to lend my season ticket card? No. Just log in to your MY HOYAS Account to transfer or donate tickets. 2. I have multiple season ticket seats and split them with others. How will this work with only one card? Each account will be provided with one MY HOYAS Ticket Card. Account holders may transfer tickets to others via their MY HOYAS Account. Account holders splitting season tickets with others and wanting more than one card may split their season tickets into multiple accounts by contacting the ticket office. 3. What if I have guests attending the game who are not arriving with me? Tickets loaded on a MY HOYAS Ticket Card require account holders to arrive at Verizon Center with their guests for entry. If your guests will not be present with you, please use your MY HOYAS Account to transfer tickets to them in advance of the game. 4. What happens if my season ticket card is lost or stolen? Please contact the ticket office. Your original card will be deactivated and a replacement card will be issued. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT THE GEORGETOWN ATHLETIC TICKET OFFICE AT 202.687.HOYA (4692) OR HOYATICKETS@GEORGETOWN.EDU.