ImageNow Product Readme ImageNow Version: 6.7. x Written by: Product Documentation, R&D Date: July 2012
2012 Perceptive Software. All rights reserved CaptureNow, ImageNow, Interact, and WebNow are trademarks of Lexmark International Technology SA, registered in the U.S. and other countries. Perceptive Software is a stand-alone business unit within Lexmark International Technology SA. All other brands and product names mentioned in this document are trademarks or registered trademarks of their respective owners. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or any other media embodiments now known or hereafter to become known, without the prior written permission of Perceptive Software.
Table of Contents ImageNow Readme for Release 6.7... 4 System requirements... 4 ImageNow Help and documentation... 4 Update or upgrade a previous version of ImageNow... 5 Installing ImageNow products... 5 Obtain the license files... 7 Install ImageNow product licenses... 8 Contacting Perceptive Software Product Support... 8 Release Notes, Limitations, and Bug Fixes... 9 ImageNow 6.7.x Readme Page 3 of 10
ImageNow Readme for Release 6.7 This Readme file provides important information about the 6.7.x release for ImageNow Server, ImageNow Client, WebNow, and all agents and extensions in this release. Read this file before you begin your installation. This file explains where to locate the installation and update information, lists enhancements and bug fixes, and provides specific information that might apply to your setup. Links to additional resources are also included in this file. To access the ImageNow websites referenced in this file, you must connect to the Internet. System requirements For product technical specifications and system requirements, refer to the Technical Specifications for your product version. This document is available on the Product Documentation tab of the Customer Portal on www.perceptivesoftware.com. Before proceeding, confirm that you downloaded the correct installer for your environment. Then verify that your environment meets or exceeds the minimum requirements specified in the Technical Specifications for ImageNow 6.7.x. Make sure you run the same version for all ImageNow products. For example, ImageNow Client 6.7 is compatible only with ImageNow Server 6.7. Perceptive Software does not support the use of earlier versions of the ImageNow Client with ImageNow Server 6.7. ImageNow Help and documentation ImageNow Help and documentation is comprised of the following areas: End user documentation ImageNow User Help WebNow Help Interact Desktop Help Interact for Epic Help Interact for Microsoft Office Help Getting Started Guides Administrator documentation ImageNow Administrator Getting Started Guide Installation and Upgrade Guides Perceptive Enterprise Deployment Suite Database and Operating System Best Practice Guides ImageNow Administrator Help ImageNow Application Plan Designer Help ImageNow ERM Server Help ImageNow Form Designer Help ImageNow 6.7.x Readme Page 4 of 10
ImageNow Retention Designer Help ImageNow View Designer Help ImageNow Workflow Designer Help Technical, Strategic, and Integration Documents Technical Specifications ImageNow Report Library Help Developer documentation ImageNow Business Insight Query Studio Help ImageNow Business Insight Report Studio ImageNow Integration Server Help ImageNow iscript Help Message Agent Help ImageNow Help and documentation receive ongoing updates and improvements. To view the latest help files and product documentation: 1. Go to the Perceptive Software website at www.perceptivesoftware.com and log in to the Customer Portal. 2. In the Product Documentation page, select your specific version. Update or upgrade a previous version of ImageNow Moving from 6.x (6.1.x or 6.2.x) to 6.7.x is considered an update. These instructions appear in the ImageNow Update Readme, version 6.7.x document, available at www.perceptivesoftware.com, in the Customer Portal, in Product Documentation. Installing ImageNow products Complete instructions for installing ImageNow appear in installation guides that are available for each product. These installation guides are posted on our website, in the Customer Portal, on the Product Documentation tab. The following table lists the names of the installation guides for the ImageNow products that comprise your system. Product ImageNow Server and Client Installation Guide ImageNow Server and Client Installation and Setup Guide on Windows using an Oracle DBMS ImageNow Server and Client Installation and Setup Guide on Windows using a SQL Server DBMS ImageNow Server and Client Installation and Setup Guide on AIX, Linux, and Oracle Solaris using an Oracle DBMS ImageNow Server and Client Installation and Setup Guide on AIX, Linux, and Oracle Solaris using a SQL Server DBMS ImageNow 6.7.x Readme Page 5 of 10
Product Installation Guide Cluster Resource Manager Service WebNow WebNow Installation and Setup Guide on Windows using Tomcat WebNow Installation and Setup Guide on Windows using WebLogic WebNow Installation and Setup Guide on Windows using WebSphere WebNow Installation and Setup Guide on AIX, Linux, and Oracle Solaris using Tomcat WebNow Installation and Setup Guide on AIX, Linux, and Oracle Solaris using WebLogic WebNow Installation and Setup Guide on AIX, Linux, and Oracle Solaris using WebSphere ImageNow Agents and Extensions Business Insight Connector for SAP Content Server Forms Server ERM Server Fax Agent File Processing Agent Forms Server Perceptive Integration Server Interact Desktop Interact for ecopy Interact for Epic Interact for ESRI ArcGIS Server ImageNow Business Insight Installation and Setup Guide ImageNow Connector for SAP Installation and Setup Guide ImageNow Content Server Installation and Setup Guide ImageNow Forms Server Installation and Setup Guide ImageNow ERM Suite Installation and Setup Guide ImageNow Fax Agent Installation and Setup Guide ImageNow File Processing Agent Installation and Setup Guide ImageNow Forms Server Installation and Setup Guide on Windows using Tomcat ImageNow Forms Server Installation and Setup Guide on UNIX using Tomcat Perceptive Integration Server Installation and Setup Guide Interact Desktop Installation and Setup Guide ImageNow Interact for ecopy Installation and Setup Guide ImageNow Interact for Epic Installation and Setup Guide ImageNow Interact for ArcGIS Server Installation and Setup Guide ImageNow 6.7.x Readme Page 6 of 10
ImageNow Agents and Extensions Interact for ESRI ArcMap Interact for Microsoft Office Interact for SharePoint Interact for Xerox Mail Agent Message Agent Output Agent Perceptive Enterprise Deployment Suite (PEDS) Perceptive Interact Business Services Recognition Agent User Replication Agent ImageNow Interact for ESRI ArcMap Installation and Setup Guide ImageNow Interact for Microsoft Office Installation and Setup Guide ImageNow Interact for Microsoft SharePoint Installation and Setup Guide ImageNow Interact for Xerox Installation and Setup Guide ImageNow Mail Agent Installation and Setup Guide ImageNow Message Agent Installation and Setup Guide ImageNow Output Agent Installation and Setup Guide for Windows ImageNow Output Agent Installation and Setup Guide for AIX, Linux, or Oracle Solaris Perceptive Enterprise Deployment Suite Installation and Setup Guide Perceptive Interact Business Services Installation Guide ImageNow Recognition Agent Installation and Setup Guide ImageNow User Replication Agent Installation and Setup Guide Obtain the license files To obtain the hardware information for the ImageNow Server, you must be logged into Windows as an adminstrator. 1. Generate a system fingerprint using the following substeps. 1. Click Start > All Programs > ImageNow 6 > ImageNow Management Console. 2. In the Login page, click License Manager. 3. In the License Management dialog box, select Save system fingerprint and click OK. 4. In the Save As dialog box, enter a name for the file, navigate to the location where you want to save the report, and then click Save. 2. Contact your Perceptive Software representative for instructions on where to send the system fingerprint file to obtain your license. The system fingerprint file has a SYSFP extension. 3. When you receive the license files, store the license files in a temporary directory on the ImageNow Server computer. ImageNow 6.7.x Readme Page 7 of 10
Install ImageNow product licenses Before you enter your licenses, you must install the ImageNow Server and at least one ImageNow Client. You must have Service Administrator privileges to install ImageNow licenses. The ImageNow Client must be available on a Windows machine to install the ImageNow product licenses. 1. When you receive the license files from your Perceptive Software representative, copy them to a temporary folder where you can access them with an ImageNow Client. 2. Upload licenses, as explained in the following substeps. 1. Click Start > All Programs > ImageNow 6. 2. In the login page, click License Manager. 3. In the License Management dialog box, select Upload Licenses and click OK. 4. Navigate to the folder where you stored the ImageNow license files, select the LIC files to upload, and click Open. 5. Enter the User Name, Password, and Server Location and click OK. 6. Optional. The License Upload dialog box lets you view the type name, actual license code, and current status of each license upload. To display detailed information for a specific license, select the appropriate row. 3. Click OK. Contacting Perceptive Software Product Support Before you contact Product Support, visit the Customer Portal at www.perceptivesoftware.com to search for an answer to your question. This website includes the most recent updates of ImageNow Help files. You must be a registered user to access the Customer Portal. Product Support is available 24 hours a day, seven days a week. Your call is routed to the appropriate Product Support resource based on the nature of a request or severity of an issue. When you contact Product Support to report a new issue, have the following information available: Your version of ImageNow. Your operating system and its version. Other software you use with ImageNow (for example: scanner drivers or host application). A complete description of the issue, including steps to reproduce it. Exact wording of any error messages that you encountered. The environment affected (for example: Production, Test, or Failover). The type of database you are running and its version (for example: Oracle or Microsoft SQL). Location Telephone Email United States +1 888 906 3565 support@perceptivesoftware.com United States +1 800 941 7460 option 2 support@perceptivesoftware.com United Kingdom +44 (0) 800 028 1904 support@perceptivesoftware.com ImageNow 6.7.x Readme Page 8 of 10
Location Telephone Email United Kingdom +44 (0) 800 141 2022 option 3, 3 support@perceptivesoftware.com Brazil +55 (0) 800 047 4756 support@perceptivesoftware.com Canada +1 888 882 0480 support@perceptivesoftware.com France +33 (0) 805 540 839 support@perceptivesoftware.com Germany +49 (0) 800 101 1743 support@perceptivesoftware.com Italy +39 800 917 997 support@perceptivesoftware.com Mexico +52 (0) 1 800 083 4928 support@perceptivesoftware.com Netherlands +31 (0) 800 404 0004 support@perceptivesoftware.com Spain +34 800 900 505 support@perceptivesoftware.com Australia +61 (1) 800 607 991 support@perceptivesoftware.com South Africa +27 (0) 11 807 3025 africasupport@perceptivesoftware.com International if not listed above +1 913 422 7525 option 2 support@perceptivesoftware.com Release Notes, Limitations, and Bug Fixes For a complete list of bug fixes for patch releases of this 6.7 release, refer to the Patch Readme available at www.perceptivesoftware.com, in the Customer Portal, under Product Documentation. 1. Database support. ImageNow Server does not currently support SQL Server 2012 due to ODBC driver issues. We are working with the 3 rd party that supplies the driver to resolve this. We anticipate that support for SQL Server 2012 will be available in a subsequent 6.7 patch in the near future. 2. Content Server. At this time, the Content Server does not support Office 2007 (or higher) files. 3. Google Chrome. Product Help for ImageNow does not display correctly in some releases of Google Chrome. To work around this issue, complete the following steps. 1. Create a copy of Chrome on your desktop. You can create the shortcut by navigating to [drive]:\users\[user name]\appdata\local\google\chrome\application, holding down ALT while clicking chrome.exe, and dragging it to your desktop. 2. Rename the shortcut Perceptive Help. 3. Right-click the Perceptive Help Chrome shortcut and select Properties. 4. In the Target field, add quotation marks around the path and type --allow-file-access-fromfiles at the end of the path outside the close quotation mark. Make sure you leave a space between the original string and the tag you are adding to the end of it. Note The string should look similar to this example: "[drive]:\users\[user name]\appdata\local\google\chrome\application" --allow-file-access-from-files 5. Click OK and close all open Chrome instances. ImageNow 6.7.x Readme Page 9 of 10
6. To open a local copy of Perceptive Software WebHelp, complete the following substeps: 1. Open the new Chrome shortcut. 2. Navigate to the inserver6\help directory. 3. Open the WebHelp you want to view. ImageNow 6.7.x Readme Page 10 of 10