EMC SourceOne Discovery Manager Version 6.5

EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide 300-008-569 REV A01 EMC Corporation Corporate Headquarters: Hopkinton, MA 01748-9103 1-508-435-1000 www.emc.com

Copyright 2009 EMC Corporation. All rights reserved. Published August 17, 2009 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners. 2 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Introduction Introduction... 10 Discovery Manager architecture... 11 High availability... 13 Accounts and permissions... 15 System requirements... 21 Installing Discovery Manager Pre-installation checklist... 24 Installation overview... 25 Installing the database using scripts... 26 Installing the database using the MSI installer... 28 Configure SQL permissions... 32 Installing the Discovery Manager Server software... 33 Installing the Discovery Manager Worker Services software... 37 Client software installation process overview... 39 Installing Discovery Manager Client software... 40 Configuring EMC SourceOne for Discovery Manager Introduction... 44 Setting permissions on EMC SourceOne mapped folders... 46 Creating Legal Hold folders for Discovery Manager... 48 Configuring workers for Discovery Manager... 51 Performing a Backup of Discovery Manager Overview of the backup and restore process... 54 Discovery Manager behavior during the backup process... 55 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide 3

Contents Backup procedures... 56 Chapter 5 Troubleshooting Discovery Manager Troubleshooting common problems... 62 Viewing Discovery Manager logs... 70 4 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Preface As part of an effort to improve and enhance the performance and capabilities of its product lines, EMC periodically releases revisions of its hardware and software. Therefore, some functions described in this document may not be supported by all versions of the software or hardware currently in use. For the most up-to-date information on product features, refer to your product release notes. If a product does not function properly or does not function as described in this document, please contact your EMC representative. Audience Related documentation This document is part of the EMC SourceOne Discovery Manager documentation set, and is intended for use by Discovery Manager installers and administrators. Related documents include: EMC SourceOne Discovery Manager User Guide EMC SourceOne Discovery Manager Release Notes EMC SourceOne Email Management Installation Guide EMC SourceOne Email Management Administration Guide EMC SourceOne Email Products Compatibility Guide EMC SourceOne Email Management Release Notes EMC SourceOne Retention Services Installation Guide EMC SourceOne Retention Services Release Notes EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide 5

Preface Conventions used in this document EMC uses the following conventions for special notices. Note: A note presents information that is important, but not hazard-related.! CAUTION A caution contains information essential to avoid data loss or damage to the system or equipment.! IMPORTANT An important notice contains information essential to operation of the software. WARNING A warning contains information essential to avoid a hazard that can cause severe personal injury, death, or substantial property damage if you ignore the warning. DANGER A danger notice contains information essential to avoid a hazard that will cause severe personal injury, death, or substantial property damage if you ignore the message. Typographical conventions EMC uses the following type style conventions in this document: Normal Used in running (nonprocedural) text for: Names of interface elements (such as names of windows, dialog boxes, buttons, fields, and menus) Names of resources, attributes, pools, Boolean expressions, buttons, DQL statements, keywords, clauses, environment variables, filenames, functions, utilities URLs, pathnames, filenames, directory names, computer names, links, groups, service keys, file systems, notifications Bold: Used in running (nonprocedural) text for: Names of commands, daemons, options, programs, processes, services, applications, utilities, kernels, notifications, system call, man pages 6 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Preface Used in procedures for: Names of interface elements (such as names of windows, dialog boxes, buttons, fields, and menus) What user specifically selects, clicks, presses, or types Italic: Used in all text (including procedures) for: Full titles of publications referenced in text Emphasis (for example a new term) Variables Courier: Used for: System output, such as an error message or script URLs, complete paths, filenames, prompts, and syntax when shown outside of running text Courier bold: Used for: Specific user input (such as commands) Courier italic: Used in procedures for: Variables on command line User input variables < > Angle brackets enclose parameter or variable values supplied by the user [ ] Square brackets enclose optional values Vertical bar indicates alternate selections - the bar means or { } Braces indicate content that you must specify (that is, x or y or z)... Ellipses indicate nonessential information omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows. Product information For documentation, release notes, software updates, or for information about EMC products, licensing, and service, go to the EMC Powerlink website (registration required) at: http://powerlink.emc.com Technical support For technical support, go to EMC Customer Service on Powerlink. To open a service request through Powerlink, you must have a valid support agreement. Please contact your EMC sales representative for details about obtaining a valid support agreement or to answer any questions about your account. EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide 7

Preface Your comments Comments and suggestions about our product documentation are always welcome. To provide feedback: 1. Go to: http://powerlink.emc.com 2. Click the Feedback link. 8 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

1 Introduction This chapter contains the following topics: Introduction... 10 Discovery Manager architecture... 11 High availability... 13 Accounts and permissions... 15 System requirements... 21 Introduction 9

Introduction Introduction Discovery Manager is an add-on product to the EMC SourceOne Email Management product used to search for, collect, review, and export archived email in response to legal or regulatory notice, or corporate policy complaint. Discovery Manager enables users to: Search for messages residing in the following archives: EMC SourceOne 6.5 Native Archive EmailXtender 4.8 SP1 archive EMC SourceOne 6.5 Retention Services archive Copy messages to EMC SourceOne hold folders, which are defined using the EMC SourceOne console. 10 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Introduction Discovery Manager architecture Figure 1 illustrates the tiered architecture of Discovery Manager. Figure 1 Discovery Manager architecture Discovery Manager architecture 11

Introduction Component overview EMC SourceOne Email Management Discovery Manager database Discovery Manager Server software Discovery Manager Worker Services software Discovery Manager Client software The components which comprise the Discovery Manager solution include: EMC SourceOne Email Management on page 12 Discovery Manager database on page 12 Discovery Manager Server software on page 12 Discovery Manager Worker Services software on page 12 Discovery Manager Client software on page 12 Discovery Manager requires the EMC SourceOne Email Management infrastructure. For more details on establishing this infrastructure, refer to the EMC SourceOne Email Management documentation set. The Discovery Manager database is installed on Microsoft SQL Server host computer (or SQL Server instance) and maintains data related to Discovery Manager. Discovery Manager integrates with EMC SourceOne Email Management by installing the Discovery Manager Server software on a host computer running the following EMC SourceOne software: Worker Services Web Services Installing the Discovery Manager Server software on an EMC SourceOne Web Services host computer adds the Discovery Manager Web service. The Web service schedules the execution of several operations on behalf of the Discovery Manager client application, including discovery searches and copying results to a hold folder. You can install Discovery Manager Worker Services software on additional Worker Services computers to enable them to process Discovery Manager activities. You install Discovery Manager client software on end user computers. This thick client provides a user interface to perform discovery tasks based on the roles assigned to the user. For more information about using the client software or user roles, see the EMC SourceOne Discovery Manager User Guide. 12 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Introduction High availability You can provide a highly-available configuration for Discovery Manager as follows: Discovery Manager Web Services high availability on page 13 Discovery Manager activity processing high availability on page 14 Discovery Manager Web Services high availability Ports Temporary work directory size You can install the Discovery Manager Server software on two or more EMC SourceOne Web Services host computers and use a network load balancing using an appliance or software solution such as Microsoft Network Load Balancing Service (NLBS) to provide high availability. To ensure that the Web services are highly available for users of the client application: 1. Install Discovery Manager Server software on two or more SourceOne Email Management Worker Services/Web Services host computers. 2. Configure the load balancer to include these computers. 3. Specify the virtual host name for the load balancer when you install the Discovery Manager client software. Depending on the configuration, the following ports should be configured in the network load balancing appliance or solution: SSL (recommended) 443 Non-SSL 80 The export to PST functionality provided by Discovery Manager requires a large temporary work directory be available, depending on the configuration. For example, a Discovery Manager worker dedicated to only processing Discovery Manager activities can process four jobs with a maximum of 5 GB of data for each, and requires that this data be temporarily written to a work directory during processing. In this scenario, a location with at least 20 GB of free space would be required. Therefore, when specifying the work directory during Discovery Manager Server installation, ensure that a local directory with an appropriate amount of disk space specified. High availability 13

Introduction Discovery Manager activity processing high availability In combination with configuring load balancing of the Discovery Manager Web Service, you can enable additional workers to process Discovery Manager activities by installing Discovery Manager Worker software and enabling Discovery Manager processing on that computer as described in Configuring workers for Discovery Manager on page 51). Note: By installing Discovery Manager Server on more than one worker as part of the load balancing configuration, each computer can now process Discovery Manager activities as well. 14 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Introduction Accounts and permissions Configuring security for Discovery Manager includes: Controlling access to EMC SourceOne resources on page 15 SQL database installation permissions on page 15 Authorizing users on page 16 Establishing the initial user on page 16 Configuring Integrated Windows authentication on page 17 Configuring a User Principal Name for the service account on page 19 Providing a network share for exporting matter content on page 20 Controlling access to EMC SourceOne resources Discovery Manager utilizes the accounts and permissions model established when the EMC SourceOne Email Management product was installed. Refer to the EMC SourceOne Email Management Installation Guide for more information on the accounts and permissions used with EMC SourceOne. Note: The database permissions for the Discovery Manager database must be assigned after installing the database as described in Configure SQL permissions on page 32. SQL database installation permissions To successfully install or update the Discovery Manager databases, you must ensure that the installation account used to log in to the SQL Server host computer: Is a member of the local administrators group Has SQL sysadmin server role privileges By default in SQL Server 2005, the sysadmin role contains all members of the Windows BUILTIN\Administrators group and the local administrator's group. If the default configuration exists, and the installation account is a member of either of these groups, it already has the sysadmin role. In customer scenarios where this is not the case, you must temporarily establish the permissions described above. Accounts and permissions 15

Introduction The sysadmin role for the installation account is specifically needed to add system-level error codes in the sys.messages table and is not used for any other purpose. This permissions requirement is temporary, and is only needed until you complete all database installations or updates and verified success by reviewing the database installation log files. For security purposes, you can remove this installation account from the local administrators group and revoke the sysadmin role once installation or update of the databases is complete. Note: Procedures for updating existing Discovery Manager databases is provided in the product release notes. Authorizing users Discovery Manager performs all authentication and authorization based on Microsoft Windows authentication. The Discovery Manager client application disables or hides functions for which a user does not have permissions. Advantages include: Authorization information is stored in Microsoft SQL. Default and matter-specific roles are supported. Each user in Discovery Manager can have different global and matter-specific roles. Password information is not stored in Discovery Manager. Establishing the initial user At first run, an initial Discovery Manager user is created in the Discovery Manager database. This user is assigned the User Administrator role for Discovery Manager. This user can run the Discovery Manager client application on the Worker Services host computer, and begin to add users and assign roles. The procedure for configuring this initial user and the process for installing Discovery Manager client software is described in Client software installation process overview on page 39. 16 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Introduction Configuring Integrated Windows authentication Install Support Tools Command overview Run setspn command with the NetBIOS name Discovery Manager utilizes a Microsoft Internet Information Services (IIS) 6.0 virtual directory (created when you install the Discovery Manager Server software) that is configured to use Integrated Windows authentication. To support this type of authentication, you must register the service principal name (SPN) for the EMC SourceOne service account under which the Discovery Manager Web service is running. You register the SPN by running the Setspn.exe utility as a domain administrator on a domain controller using the Windows Server 2003 Support Tools that are included on your Windows Server 2003 CD. To install the tools, double-click the Suptools.msi file in the Support/Tools folder. You must run the command twice: Using the NetBIOS name of each host computer on which you intend to install Discovery Manager Server software Using the fully-qualified domain name (FQDN) of the host computer on which you intend to install Discovery Manager Server software Details on the Setspn command are provided in the following Microsoft Knowledgebase article: http://support.microsoft.com/kb/871179 Run the Setspn command using the NetBIOS name of the host computer on which you intend to install the Discovery Manager Server software: 1. Click Start > Run and type cmd. 2. At the prompt, type the setspn command with the following parameters: setspn -a http/host_netbios_name "domain_name\es1_service_account" where: host_netbios_name NetBIOS name of the host computer on which you intend to install the Discovery Manager Server software domain_name Domain in which the host computer resides Accounts and permissions 17

Introduction ES1_service_account EMC SourceOne service account under which EMC SourceOne and Discovery Manager are run For example, if you type the following command: setspn -a http/es1_worker01 "emc\es1 Service" The following result is displayed: Registering ServicePrincipalNames for CN=ES1 Service,CN=Users,DC=emc,DC=com http/es1worker01 Updated object Run setspn command with FQDN Propagating changes to other domain controllers You must also type the Setspn command using the fully-qualified domain name of the host computer on which you intend to install the Discovery Manager Server software. At the prompt, type: setspn -a http/host_fqdn "domain_name\es1_service_account" where: host_fqdn Fully-qualified domain name of the host computer on which you intend to install the Discovery Manager Server software domain_name Domain in which the host computer resides ES1_service_account EMC SourceOne service account under which EMC SourceOne and Discovery Manager are run For example, if you type the following command: setspn -a http/es1worker01.emc.com "emc\es1 Service" The following result is displayed Registering ServicePrincipalNames for CN=ES1 SERVICE,CN=Users,DC=emc,DC=com http/es1worker01.emc.com Updated object In environments with multiple domain controllers, you should anticipate a reasonable period of time for the changes made on this domain controllers to propagate to the other domain controllers before installing Discovery Manager software. 18 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Introduction Configuring a User Principal Name for the service account The EMC SourceOne service account under which the Discovery Manager Web service is running must have a User Principal Name (UPN). Note: This is in addition to the Service Principal Name (SPN) you configure as described in Configuring Integrated Windows authentication on page 17. The UPN is composed of the user logon name and the UPN suffix joined by the @ sign. Ensure the service account has a UPN by modifying the properties for the service account using Active Directory Users and Computers. For details, see the following Microsoft KB article: http://technet.microsoft.com/en-us/library/cc739093(ws.10).aspx Once you establish a UPN for the service account, you can verify it in Active Directory Users and Computers: 1. If the User Logon Name column is not visible, add it by selecting View > Add Columns. 2. Ensure that the User Login Name column includes the UPN (e.g., es1service@qagsxpdc.com as shown in Figure 2 on page 19). Figure 2 User Principal Name example Accounts and permissions 19

Introduction Note: Refer to the EMC SourceOne Email Management Installation Guide for additional information about the EMC SourceOne service account. Providing a network share for exporting matter content You should establish a network share and grant appropriate permissions to Discovery Manager users for use when exporting matter content. Communicate the share location to the users. The users will provide a UNC path to the share when exporting matter content as described in the EMC SourceOne Discovery Manager User Guide. 20 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Introduction System requirements This section describes the system requirements for computers on which you install the Discovery Manager software, and includes the following topics: Database host computer requirements on page 21 Worker Services host computer requirements on page 21 Client computer requirements on page 22 Database host computer requirements You can install the Discovery Manager database on the same database host computer on which EMC SourceOne is installed or on a separate database host computer. In either case, Discovery Manager has the same requirements as EMC SourceOne. Refer to "Database host computer requirements" in the EMC SourceOne Email Management Installation Guide for more information. For important permissions information when installing databases, see SQL database installation permissions on page 15. Worker Services host computer requirements You install Discovery Manager software on EMC SourceOne Worker Services host computers. Refer to "Worker Services host computer requirements" in the EMC SourceOne Email Management Installation Guide for more information. Note the following considerations: Discovery Manager Server software must be installed on an EMC SourceOne Email Management Worker Services computer on which Email Management Web Services software is also installed. You can install Discovery Manager Server software on two or more Worker Services/Web Services computers and use a network load balancing appliance or solution such as Microsoft Network Load Balancing Services to provide high availability. See High availability on page 13 for more details. Discovery Manager Worker Services software can be installed on additional Worker Services computers (with or without Web Services software installed) to enable them to process Discovery Manager activities and provide high availability. See High availability on page 13 for more details. System requirements 21

Introduction You must install the initial instance of Discovery Manager Client software on a Worker Services/Web Services computer on which you installed the Discovery Manager Server software. Client computer requirements Table 1 Table 1 describes the requirements for client computers running the Discovery Manager Client software. Discovery Manager client computer requirements Hardware OS Network Software Standard desktop or laptop used in a corporate environment. Refer to the EMC SourceOne Email Products Compatibility Guide for more detailed information on operating system requirements. Standard connection to the corporate network. Refer to the EMC SourceOne Email Products Compatibility Guide for more detailed information on supported versions of the software described in this section. Email software (Exchange) Ensure Microsoft Outlook installed Email software (Domino) Ensure Lotus Notes installed To view Lotus Notes email from Discovery Manager, install the EMC SourceOne ONM Viewer software. Refer to the EMC SourceOne Email Management Installation Guide. Microsoft.NET Framework 3.0 Redistributable Package Manually or silently install Validated by Discovery Manager software installation Microsoft Visual C++ 2005 SP1 Redistributable Package Automatically installed with Discovery Manager software if not present 22 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

2 Installing Discovery Manager This chapter describes how to install the components required for EMC SourceOne Discovery Manager. Each section in this chapter is presented in the order in which the components should be installed, as installed components are dependent on previously installed components. It contains the following topics: Pre-installation checklist... 24 Installation overview... 25 Installing the database using scripts... 26 Installing the database using the MSI installer... 28 Configure SQL permissions... 32 Installing the Discovery Manager Server software... 33 Installing the Discovery Manager Worker Services software... 37 Client software installation process overview... 39 Installing Discovery Manager Client software... 40 Installing Discovery Manager 23

Installing Discovery Manager Pre-installation checklist Before beginning the installation procedures detailed in this chapter, ensure that the items in the following checklist are completed. Table 2 Pre-installation checklist Activity Install and configure EMC SourceOne Understand the system architecture Configure accounts and permissions Establish required hardware and network infrastructure Description Review the product overview information, install, and configure EMC SourceOne. Refer to the following documents: EMC SourceOne Discovery Manager User Guide EMC SourceOne Discovery Manager Release Notes EMC SourceOne Email Management Installation Guide EMC SourceOne Email Management Administration Guide EMC SourceOne Email Products Compatibility Guide EMC SourceOne Email Management Release Notes EMC SourceOne Retention Services Installation Guide EMC SourceOne Retention Services Release Notes Review the components which comprise Discovery Manager system. See Discovery Manager architecture on page 11. Also review the EMC SourceOne Email Management architecture as described in the EMC SourceOne Email Management Installation Guide. Establish the accounts and permissions required to support Discovery Manager. See Accounts and permissions on page 15. Also review the EMC SourceOne Email Management accounts and permissions as described in the EMC SourceOne Email Management Installation Guide. Ensure that the appropriate hardware is available for installation and connected to the network. Hardware specifications, operating system, and network connectivity, and software prerequisites are detailed in System requirements on page 21. 24 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager Installation overview Table 3 provides an overview of the Discovery Manager installations. Table 3 Installation overview Installation/Configuration Details Procedure Database Database permissions Discovery Manager Server software Install the Discovery Manager database on a Microsoft SQL Server 2005 host computer. You can install the database using scripts or an MSI installation program. Configure SQL security logins and required database permissions. Install Discovery Manager Server software on a host computer running the following EMC SourceOne software: EMC SourceOne Worker Services EMC SourceOne Web Services Installing the database using scripts on page 26 Installing the database using the MSI installer on page 28 Configure SQL permissions on page 32 Installing the Discovery Manager Server software on page 33 Install the Discovery Manager Worker Services software Install the Discovery Manager Worker Services software to enable additional Worker Services computers to perform processing related to Discovery Manager. Installing the Discovery Manager Worker Services software on page 37 Understand the Discovery Manager Client installation process Install the Discovery Manager Client software Review the process for establishing the initial Discovery Manager user and subsequent users. Install the Discovery Manager Client software on the Discovery Manager Server and client computers. Client software installation process overview on page 39 Installing Discovery Manager Client software on page 40 Installation overview 25

Installing Discovery Manager Installing the database using scripts This section describes how to use scripts to create the Discovery Manager database on a Microsoft SQL Server host computer. You can install the databases on the default instance or a named instance of SQL server. Note: Alternatively, you can use the MSI installer to install the databases as described in Installing the database using the MSI installer on page 28. Prerequisites For specific hardware, operating system, network connectivity, and prerequisite software requirements, refer to "Database host computer requirements" in the EMC SourceOne Installation Guide. For important permissions information when installing databases, see SQL database installation permissions on page 15. Procedures Table 4 provides an overview of the procedures to install the database on the Microsoft SQL Server host computer using scripts. Table 4 Procedures Step Procedure Details 1 Copy Database folder to the SQL Server host computer on page 26 2 Install the Discovery Manager database on page 27 3 Configure database permissions on page 27 Copy the Discovery Manager installation files from the software kit to the local computer. Installs the database used to support Discovery Manager. Configures database security permissions. Copy Database folder to the SQL Server host computer To copy the Database folder locally to the SQL Server host computer: 1. Navigate to the \Setup directory on the Discovery Manager software kit. 2. Copy the Database folder to a temporary location on the SQL Server host computer. 26 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager Install the Discovery Manager database! To install the Discovery Manager database: 1. Log in to the SQL Server host computer using an account with local administrator permissions on the SQL Server host computer and the SQL sysadmin role. IMPORTANT See SQL database installation permissions on page 15 for additional details. 2. Open a command prompt and navigate to the temporary location to which you copied the Database folder. 3. Run the ExDisCoSetup_mssql.bat file. 4. Enter the following information: SQL Server information If you are using the default named instance, enter the SQL Server name in the following format: hostname If you are using a named instance, enter the SQL Server name and instance in the following format: hostname\instance Database name Ensure that you select the option to view the log file. Although the database may appear to install correctly, the log file is the only user interface that will provide important information if an installation issue occurs. 5. Press Enter. The script is executed and the database is installed. 6. Ensure that the installation was successful by reviewing the installation log file. Configure database permissions Refer to Configure SQL permissions on page 32 to configure the appropriate permissions for the database. Installing the database using scripts 27

Installing Discovery Manager Installing the database using the MSI installer This section describes how to create the database required for Discovery Manager on a Microsoft SQL Server host computer using a Microsoft Installation (MSI) program. You can install the database: on the default instance or a named instance of SQL server. on the same SQL Server on which the EMC SourceOne databases are installed, or on a separate SQL Server. Note: Alternatively, you can use the database installation scripts as described in Installing the database using scripts on page 26. Prerequisites For specific hardware, operating system, network connectivity, and prerequisite software requirements, refer to "Database host computer requirements" in the EMC SourceOne Installation Guide. For important permissions information when installing databases, see SQL database installation permissions on page 15. Procedures Table 5 provides an overview of the procedures to install the Discovery Manager database on the Microsoft SQL Server host computer. Table 5 Procedures Step Procedure Details 1 Copy the setup executable locally on page 29 Copies the installation executable locally to the SQL Server host computer. 2 Install the database on page 29 Installs the Discovery Manager database. 3 Verify database installation on page 31 4 Configure database permissions on page 31 Verifies that the Discovery Manager database was successfully installed Configures database security permissions for the EMC SourceOne security account. 28 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager Copy the setup executable locally! To copy the setup executables for the database locally to the SQL Server host computer: 1. Log in to the SQL Server host computer using an account with local administrator permissions on the SQL Server host computer and the SQL sysadmin role. IMPORTANT See SQL database installation permissions on page 15 for additional details. 2. Navigate to the Setup\Windows directory on the Discovery Manager software kit. 3. Copy the ES1_DiscoveryMgrDbSetup.exe executable to a temporary location on the SQL Server host computer: Install the database To install the database: 1. Navigate to the temporary location to which you copied the setup executable. 2. Double-click the ES1_DiscoveryMgrDbSetup.exe file and click Run. The Welcome page displays. 3. Click Next to display the Database Log Folder page. Note: This folder contains only the logs detailing the results of the database installation. Installing the database using the MSI installer 29

Installing Discovery Manager 4. Specify the destination directory and click Next to display the Database Instance page. 5. Do one of the following: If you are installing the database to the default named instance, leave the Specific Instance checkbox unchecked and enter the Database Server name in the following format: hostname If you are installing the database to a named instance, select the Specific Instance checkbox and type the name of the instance in the following format: hostname\instance 6. Click Next to display the Database Selection page. 30 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager 7. Accept the default name or enter a name for the Discovery Manager database. 8. Click Next to display the Ready for Installation page. 9. Click Install. Once the installation is complete, the InstallShield Wizard Completed Page displays. 10. Click Finish. Verify database installation Configure database permissions Review the database logs created in the folder specified during installation. Although the database may appear to install correctly, the log file is the only user interface that will provide important information if an installation issue occurs. You can also verify the Discovery Manager database was created by navigating to the database in Microsoft SQL Server Management Studio. Refer to Configure SQL permissions on page 32 to configure the appropriate permissions for the database. Installing the database using the MSI installer 31

Installing Discovery Manager Configure SQL permissions Configure the EMC SourceOne security group and installation account with permissions to the Discovery Manager database. Prerequisites If installing on the same SQL Server host computer on which the EMC SourceOne product is installed, the following groups and accounts should exist as security logins in SQL Server: EMC SourceOne security group - This group includes the EMC SourceOne primary service account used to run Discovery Manager services. EMC SourceOne installation account - This account is used to log in and install Discovery Manager software For more information on SQL security logins and permissions used with EMC SourceOne Email Management (on which Discovery Manager depends), refer to the "Configure SQL permissions" section of the EMC SourceOne Email Management Installation Guide. Procedures Assign security login roles Configure permissions for the database Table 6 Use the SQL Server Management Studio application to configure specific permissions for the security logins. Map each of the EMC SourceOne security logins to the db_datareader and db_datawriter databases roles for the Discovery Manager database. Configure explicit permissions for the security logins for the Discovery Manager database as shown in Table 6. Explicit permissions for security logins Security Login Security group Admins group Installation account Explicit Permission Connect (default) Create table Execute Connect (default) Execute Connect (default) 32 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager Installing the Discovery Manager Server software This section describes how to install the Discovery Manager Server software on an EMC SourceOne Email Management Worker Servies/Web Services host computer. You can install the Discovery Manager Server software on more than one compputer to support a highly-available configuration. Refer to High availability on page 13. Procedures Table 7 provides an overview of the procedures to install and configure Discovery Manager server software on a Worker Services host computer. Table 7 Procedures Step Procedure Details 1 Copy setup executables locally on page 33 2 Install the Discovery Manager server software on page 34 Copies the installation executables locally to the computer. Installs the Discovery Manager server software. Copy setup executables locally To copy the setup executable for the Discovery Manager Server software locally to the host computer: 1. Log in to the host computer using the EMC SourceOne installation account. Note: This account must be configured with privileges in SQL (see Configure SQL permissions on page 32) and be a member of the Local Administrators group on this computer. You can remove this account from Local Administrators group after all installations are completed. 2. Navigate to the Setup\Windows directory on the Discovery Manager software kit. 3. Copy the ES1_DiscoveryMgrServerSetup.exe executable to a temporary location on the host computer. Installing the Discovery Manager Server software 33

Installing Discovery Manager Install the Discovery Manager server software To install the Discovery Manager Server software: 1. Navigate to the temporary location to which you copied the setup executable. 2. Double-click the ES1_DiscoveryMgrServerSetup.exe file and click Run. The Welcome page displays. 3. Click Next to display Destination Folder page. 4. Accept the default location and click Next to display the Logon Information page. 5. Enter the logon information: a. Type the fully-qualified Domain. 34 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager b. Type the Service Account and Service Account Password. This is the EMC SourceOne primary service account username and password. This account is used to run services related to Discovery Manager task processing. c. Type the Security Group. The EMC SourceOne primary service account should be a member of this Security Group. The security group and primary service account were established during the planning process for EMC SourceOne. Refer to "Accounts and permissions" in the EMC SourceOne Installation Guide for more information. d. Select the Enable checkbox in the Service Logon Policy region. e. Click Next to validate the credentials and display the Database page. 6. Enter the database information: a. Type the Discovery Database name or accept the default name. b. Type the Discovery Database Server (or IP) host name. If you are using the default named instance, enter the SQL Server name in the following format: hostname If you are using a named instance, enter the SQL Server name and instance in the following format: hostname\instance c. Click Next to display the Ready for Software Installation page. Installing the Discovery Manager Server software 35

Installing Discovery Manager 7. Click Install. Once the installation is complete, the InstallShield Wizard Completed Page displays. 8. Click Finish. 9. A message displays to restart the system. Click Yes. 36 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager Installing the Discovery Manager Worker Services software After installing Discovery Manager Server software on a Worker Services/Web Services host computer, you can also install the Discovery Manager Worker Services software on additional Worker Services computers to enable these computers to perform activity processing related to Discovery Manager. This is useful in environments that utilize two or more Worker Services computers. Note: You do not need to install the Discovery Manager Worker Services software on the computer on which Discovery Manager Server software is installed. That computer is enabled to perform Discovery Manager activity processing by installing the Discovery Manager Server software. Procedures Table 8 provides an overview of the procedures to install and configure Discovery Manager Worker Services software on a Worker Services host computer. Table 8 Procedures Step Procedure Details 1 Copy setup executables locally on page 37 2 Install the Discovery Manager Worker Services software on page 38 Copies the installation executables locally to the computer. Installs the Discovery Manager Worker Services software. Copy setup executables locally To copy the setup executable for the Discovery Manager Worker Services software locally to the host computer: 1. Log in to the host computer using the EMC SourceOne installation account. Note: This account must be configured with privileges in SQL (see Configure SQL permissions on page 32) and be a member of the Local Administrators group on this computer. You can remove this account from Local Administrators group after all installations are completed. Installing the Discovery Manager Worker Services software 37

Installing Discovery Manager 2. Navigate to the Setup\Windows directory on the Discovery Manager software kit. 3. Copy the ES1_DiscoveryMgrWorkerSetup.exe executable to a temporary location on the host computer. Install the Discovery Manager Worker Services software To install the Discovery Manager Worker Services software: 1. Navigate to the temporary location to which you copied the setup executable. 2. Double-click the ES1_DiscoveryMgrWorkerSetup.exe file and click Run. The Welcome page displays. 3. Accept the default location and click Next to display Destination Folder page. 4. Click Next to display the Ready for Installation page. 5. Click Install. 38 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager Client software installation process overview Perform the steps described in Table 9 to complete the installation for: The initial Discovery Manager user with rights to assign roles to users Additional users Table 9 Procedures Step Procedure Details 1 Install the first instance of the Discovery Manager client application on the Worker Services host computer. 2 Add the Discovery Manager first user as an administrator with all Discovery Manager roles (you must log in as the EMC SourceOne primary service account to add the first user). 3 Install the Discovery Manager Client software on the first user s computer. 4 Have the initial user assign Discovery Manager specific roles to additional client users. 5 Install the Discovery Manager client software on additional client computers. 6 Have the Discovery Manager add additional client users in Discovery Manager. Refer to Installing Discovery Manager Client software on page 40 for the procedures. Refer to the "Managing Users and Application-Wide Roles" chapter in the EMC SourceOne Discovery Manager User Guide for details. Refer to Installing Discovery Manager Client software on page 40 for the procedures. Refer to the "Managing Users and Application-Wide Roles" chapter in the EMC SourceOne Discovery Manager User Guide for details. Refer to Installing Discovery Manager Client software on page 40 for the procedures. Refer to the "Managing Users and Application-Wide Roles" chapter in the EMC SourceOne Discovery Manager User Guide for details. Client software installation process overview 39

Installing Discovery Manager Installing Discovery Manager Client software This section includes procedures for installing the Discovery Manager Client software manually using the MSI installation, or silently using a distribution package such as Microsoft SMS. Procedures Table 10 provides an overview of the procedures to install Discovery Manager Client software on a host computer. Table 10 Procedures Step Procedure Details 1a 1b Install the client software manually on page 40 Install the client software silently on page 41 Option. Installs the Discovery Manager Client software manually. Option. Installs the Discovery Manager Client software silently. Install the client software manually To install the Discovery Manager Client software manually: 1. Navigate to the Setup\Windows directory on the Discovery Manager software kit. 2. Copy the ES1_DiscoveryMgrClientSetup.exe executable to a temporary location on the host computer. 3. Navigate to the temporary location to which you copied the setup executable. 4. Double-click the ES1_DiscoveryMgrClientSetup.exe file and click Run. The Welcome page displays. 5. Click Next to display the Destination Folder page. 40 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Installing Discovery Manager 6. Click Next to display the Web Server page. 7. Type the server name. This is the hostname of the computer on which Discovery Manager Server software is installed. If using load balancing such as Microsoft NLBS, enter the virtual host name. 8. Click Next to display the Product Shortcuts page. 9. Select the desired options and click Next to display the Ready to Install the Program page. 10. Click Install. Once the installation is complete, the InstallShield Wizard Completed Page displays. Install the client software silently You can silently install the Discovery Manager Client software. The ES1_DiscoveryMgrClientSetup.exe program confirms that the appropriate version of the Microsoft Installer (MSI) is on the system and it launches the MSI with the applicable parameters. For more information on standard command line parameters, refer to the Microsoft Installer documentation. Use the following syntax to silently install the Discovery Manager Client software: ES1_DiscoveryMgrClientSetup.exe /s /v"/qn EX_NET_TCPSERVER=TCP_SERVER REBOOT=ReallySuppress " Installing Discovery Manager Client software 41

Installing Discovery Manager Table 11 describes the user-defined parameters. Table 11 Silent install parameters for Add-in for Outlook software Parameter TCP_SERVER Detail Enter the host name of the computer on which Discovery Manager Server software is installed. If using load balancing such as Microsoft NLBS, enter the virtual host name. 42 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

3 Configuring EMC SourceOne for Discovery Manager This chapter contains the following topics: Introduction... 44 Setting permissions on EMC SourceOne mapped folders... 46 Creating Legal Hold folders for Discovery Manager... 48 Configuring workers for Discovery Manager... 51 Configuring EMC SourceOne for Discovery Manager 43

Configuring EMC SourceOne for Discovery Manager Introduction After installation of EMC SourceOne and Discovery Manager, the Discovery Manager administrator works with the EMC Source One administrator to perform initial configuration, configuration changes, and troubleshooting. EMC SourceOne administrator tasks The EMC SourceOne administrator: Maintains the EMC SourceOne mapped business folders that Discovery Manager searches. (A mapped business folder is an EMC SourceOne folder that is associated with (or mapped to) an archive folder). Creates Legal Hold folders for Discovery Manager matters. Sets permissions on the EMC SourceOne mapped business folders and Legal Hold folders so the EMC SourceOne primary service account can access them. Controls which Worker Services computers can process Discovery Manager jobs. Can observe Discovery Manager jobs executing in the EMC SourceOne console. The job name indicates the type of work the job is doing (such as search or export). Refer to the EMC SourceOne Email Management Administration Guide for information about monitoring jobs. Cannot run the Discovery Manager application unless he has been added as a user by the Discovery Manager administrator. 44 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Configuring EMC SourceOne for Discovery Manager Configuration checklist Before users can use Discovery Manager, the EMC SourceOne Administrator must complete the tasks in the following checklist. Table 12 Checklist: Configuring EMC SourceOne for Discovery Manager Configuration task 1 Set Read All permission on all EMC SourceOne mapped business folders that Discovery Manager will be searching. 2 Create the Legal Hold folders for Discovery Manager to use. 3 Allow Worker Services computers to run Discovery Manager jobs. Refer to Setting permissions on EMC SourceOne mapped folders on page 46 Creating Legal Hold folders for Discovery Manager on page 48 Configuring workers for Discovery Manager on page 51 Introduction 45

Configuring EMC SourceOne for Discovery Manager Setting permissions on EMC SourceOne mapped folders Before Discovery Manager users can search archives, the EMC SourceOne administrator must set Read All permission on the EMC SourceOne mapped business folders that are mapped to those archives. Only the EMC SourceOne primary service account needs Read All access to EMC SourceOne mapped business folders. Individual Discovery Manager users do not need permission to access the mapped business folders. EMC SourceOne mapped business folders that do not have Read All access granted to the EMC SourceOne primary service account will not be seen in Discovery Manager. To set Read All permission on an EMC SourceOne mapped business folder: 1. In the EMC SourceOne console, click the Mapped Folders node. 2. Do one of the following steps: If the mapped business folder already exists, select the folder, then select Action > Properties. If you need to create a mapped business folder, refer to the "Creating and associating mapped folders" section in the "Configuring Mapped Folders" chapter of the EMC SourceOne Email Management Administration Guide. 3. On the Permissions tab of the Folder Properties dialog box, or the Permissions page of the New Folder wizard: a. In the Select user from field, select Active Directory. b. Click Add. c. Select the EMC SourceOne primary service account from Active Directory. d. In the Group or user names list, select the EMC SourceOne primary service account. e. In the Permissions list, select the Read All permission. 46 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Configuring EMC SourceOne for Discovery Manager 4. Do one of the following: To save changes and close the Folder Properties dialog box, click OK. To complete the New Folder wizard, click Finish. Setting permissions on EMC SourceOne mapped folders 47

Configuring EMC SourceOne for Discovery Manager Creating Legal Hold folders for Discovery Manager This section include the following topics: What is a Legal Hold folder? on page 48 How do you create Legal Hold folders? on page 48 Shared Legal Hold folders on page 50 What is a Legal Hold folder? Discovery Manager copies messages to the Legal Hold folder associated with the matter.. A Legal Hold folder: Ensures preservation of valuable content for the lifetime of a matter. Allows companies to execute disposition policies while preserving sensitive data beyond the original retention period. How do you create Legal Hold folders?! The EMC SourceOne administrator performs the following steps to create each Legal Hold folder: 1. Create an archive folder in an EMC SourceOne Native Archive or a Retention Services archive. To create an archive folder in the Native Archive, refer to the "Configuring Archives" chapter in the EMC SourceOne Email Management Administration Guide. IMPORTANT Do not configure retention on a Native Archive folder that will be mapped to a Legal Hold folder. To create an archive folder in the Retention Services archive, refer to the EMC SourceOne Retention Services documentation. Note the following considerations: In Retention Services archive only, Retention Policy Services (RPS) can be used to manage retention and disposition. For full-text searching within a matter, you must enable full-text indexing using Documentum Administrator on an archive folder that will be used as a Legal Hold folder. 48 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Configuring EMC SourceOne for Discovery Manager 2. Using the EMC SourceOne console Mapped Folders node: a. Create a mapped business folder. b. Assign the folder type of Legal Hold to the new mapped business folder. c. Map the new Legal Hold folder to the archive folder that you created in Step 1. d. Assign the Administrator and Read All permission to the EMC SourceOne primary service account. Note: The EMC SourceOne primary service account requires Administrator and Read All permission to be able to write and delete items in the Legal Hold folder. Refer to the "Creating and associating mapped folders" section in the "Configuring Mapped Folders" chapter of the EMC SourceOne Email Management Administration Guide. Best practices for Legal Hold folders Native Archive Retention Services archive This section provides best practice recommendations for Legal Hold folders used with Discovery Manager. For the Native Archive: Create one or more archive folders for exclusive use by Legal Hold folders. Do not set retention on Native Archive folders that are used by Legal Hold folders. You can map multiple Legal Hold folders to the same archive folder. Do not map Legal Hold folders to an archive folder that is mapped to any other type of folder, due to the potential for a retention policy to trigger the disposition of items that are on hold. Do not map other types of folders to an archive folder that is mapped to Legal Hold folders. For the Retention Services archive, refer to the EMC SourceOne Retention Services documentation. Creating Legal Hold folders for Discovery Manager 49

Configuring EMC SourceOne for Discovery Manager Shared Legal Hold folders Matter subfolders Matter deletion De-duplication Reference counting Count of messages in shared hold folders Example Multiple matters can use a single Legal Hold folder. Subfolders are automatically created for each matter in a shared Legal Hold folder. Each matter s subfolder inherits the retention policy from the shared parent Legal Hold folder. When the matter is deleted, all items assigned to the matter are deleted. Items in a shared folder are not deleted finally until no matter refers to them. All items are de-duplicated within the Native Archive folder. Items are reference-counted. Deletion only removes the reference to the item, not the item itself. An item is deleted only when the last reference is deleted. The EMC SourceOne Email Management console displays the total of all messages for all matters in a shared hold folder. The console does not display information about individual matters in a shared hold folder. Discovery Manager shows the number of messages in a specific matter in a shared hold folder, not the total number of messages in a shared hold folder. To see the total number of messages in a shared hold folder in Discovery Manager, perform a search on the shared hold folder. For example, assume you create Matter 1 and Matter 2, and both matters share the same hold folder (Legal Hold - Stocks). Also assume that only Matter1 and Matter 2 share this hold folder. You collect and assign only UserA s messages to Matter1 for a count of 500 messages, and collect and assign only UserB s messages to Matter2 for a count of 300 messages. Discovery Manager shows the counts for each matter separately (500 and 300 respectively). The EMC SourceOne Email Management console shows 800 messages total for the shared Legal Hold - Stocks folder. 50 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Configuring EMC SourceOne for Discovery Manager Configuring workers for Discovery Manager Before Discovery Manager users can search and export, the EMC SourceOne administrator must configure the EMC SourceOne Worker Services computer on which the Discovery Manager Server software was installed.! IMPORTANT You must install either the Discovery Manager Server software, or the Discovery Manager Worker Services software, on the computer before allowing it to process jobs. Otherwise, the jobs will fail. To configure an EMC SourceOne Worker Services computer to process Discovery Manager jobs: 1. In the EMC SourceOne console, click the Servers node. 2. Click the Configuration tab. 3. Select the computer in the list. 4. Select Action > Properties. 5. In the Server Properties dialog box, select the following checkboxes: Query Discovery Manager Allows this computer to process jobs that are created when a Discovery Manager user performs a search in Discovery Manager. Export Discovery Manager Allows this computer to process jobs that are created when a user copies messages to a Legal Hold folder in Discovery Manager, or exports messages from Discovery Manager. Job and polling time limits To change the job limit or the polling time limit, refer to the "Configuring Worker Servers" chapter in the EMC SourceOne Email Management Administration Guide. High availability For information about configuring high availability for Discovery Manager, refer to High availability on page 13. Configuring workers for Discovery Manager 51

Configuring EMC SourceOne for Discovery Manager 52 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

4 Performing a Backup of Discovery Manager This chapter describes how to perform a backup of a Discovery Manager system, and is organized as follows: Overview of the backup and restore process... 54 Discovery Manager behavior during the backup process... 55 Backup procedures... 56 Performing a Backup of Discovery Manager 53

Performing a Backup of Discovery Manager Overview of the backup and restore process Discovery Manager relies on the EMC SourceOne system to function. Because of this, backup and restore of Discovery Manager must be coordinated with the backup and restore of the EMC SourceOne system. The following is the ordered procedure for performing a backup of Discovery Manager: 1. If not previously installed, install and configure the Discovery Manager scripts for performing a backup as described in Installing and configuring the Discovery Manager backup scripts on page 56. 2. Suspend the operation of Discovery Manager as described in Suspending Discovery Manager on page 58. 3. Suspend the EMC SourceOne system as described in the EMC SourceOne Email Management Administration Guide. 4. Perform a backup of Discovery Manager as described in Performing the Discovery Manager backup on page 59. 5. Perform a backup of the EMC SourceOne system as described in the EMC SourceOne Email Management Administration Guide. 6. Once the EMC SourceOne backup has completed, resume the operation of the EMC SourceOne system as described in the EMC SourceOne Email Management Administration Guide. 7. Once the Discovery Manager backup has completed, and the EMC SourceOne system has resumed operation, resume the operation of Discovery Manager as described in Resuming operation of Discovery Manager on page 59. 8. Verify the operation of Discovery Manager after it has resumed operation as described in Verifying operation of Discovery Manager after backup on page 60. 54 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Performing a Backup of Discovery Manager Discovery Manager behavior during the backup process While Discovery Manager and EMC SourceOne are suspended and being backed up, the following changes in behavior will occur for Discovery Manager: All jobs created by Discovery Manager will be suspended. The jobs will maintain their state without any failure or loss of data when they resume after the backup is complete. Scheduled Discovery Manager jobs may expire during the backup if their schedule causes them to expire while the backup is taking place. Discovery Manager behavior during the backup process 55

Performing a Backup of Discovery Manager Backup procedures This section describes the backup procedures, including: Installing and configuring the Discovery Manager backup scripts on page 56 Suspending Discovery Manager on page 58 Performing the Discovery Manager backup on page 59 Resuming operation of Discovery Manager on page 59 Verifying operation of Discovery Manager after backup on page 60 Installing and configuring the Discovery Manager backup scripts In order to perform a backup of Discovery Manager, you need to install the backup scripts and configure the account that will be used to run those scripts as described in the following sections: Installing the backup scripts on page 56 Modifying the scripts for your environment on page 57 Configuring the account to run the backup scripts on page 58 Installing the backup scripts Table 13 Scripts are used to suspend and resume Discovery Manager as part of the backup process. Before you can use them, you must copy the scripts from the Discovery Manager kit to the computer on which you will run them. The scripts are located on the Discovery Manager kit in the \Utility\Backup folder and named as described in Table 13 on page 56. Discovery Manager backup scripts File PauseDMWebService.vbs ResumeDMWebService.vbs Description Suspends all Discovery Manager activity prior to backup Resumes all Discovery Manager activity that was previously paused. 56 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Performing a Backup of Discovery Manager Modifying the scripts for your environment These scripts are provided as Microsoft Visual Basic Scripting Edition (VBScript) source files. You use the cscript command to run these scripts from the command line. These scripts must be modified before use and can be integrated into existing backup procedures. The scripts do not use command line parameters, so any changes to the scripts must be made by editing the scripts. You must modify the backup scripts to insert the names of the Discovery Manager computers in your environment before you use them. Modify both the PauseDMWebService.vbs and ResumeDMWebService.vbs scripts as follows: 1. Open each script in a text editor. 2. Locate the string localhost in the script. This string only occurs once in each file. This string is in the following line in each file: DmWS.mssoapinit "http://localhost/discoverymanager/exdiscoverycollectorservice.asmx?wsdl" 3. Replace localhost with the name of the computer on which the Discovery Manager Server software is installed. For example, if your Discovery Manager Server computer is named Dmserver, this string would appear as follows: DmWS.mssoapinit "http://dmserver/discoverymanager/exdiscoverycollectorservice.asmx?wsdl" 4. Locate the string sql2005 in the script. This string only occurs once in each file. The sql2005 string is in the following line of the PauseDMWebService.vbs file: wshshell.run "sc \\sql2005 pause DCWorkerService", 6, True The sql2005 string is in the following line of the ResumeDMWebService.vbs file: wshshell.run "sc \\sql2005 continue DCWorkerService", 6, True 5. Replace the sql2005 string with the name of the computer on which the Discovery Manager Server software is installed. Backup procedures 57

Performing a Backup of Discovery Manager For example, if your Discovery Manager Server computer is named DMserver, this string would appear as follows in the PauseDMWebService.vbs file: wshshell.run "sc \\DMserver pause DCWorkerService", 6, True 6. Save the changes to both scripts and exit the text editor. Configuring the account to run the backup scripts The account that will used to run the backup scripts must be configured for that purpose as follows: Assign the Backup Operator role to the administrative account that will be used to run the backup scripts as part of the Discovery Manager backup. Refer to the EMC SourceOne Discovery Manager User Guide for information on assigning Discovery Manager roles to accounts. Verify that the account under which the scripts will be run has the appropriate privileges to start and stop services. This is necessary since the scripts make use of the Windows SC command to start and stop services. Suspending Discovery Manager Discovery Manager operations must be suspended before you can perform a backup of Discovery Manager. You suspend (pause) Discovery Manager as follows: 1. Log in to a computer with network access to Discovery Manager using the account you configured as described in Configuring the account to run the backup scripts on page 58. 2. Open a command prompt window by selecting Programs > Accessories > Command Prompt from the Start menu. The cmd.exe window displays. 3. In the cmd.exe window, use the cscript command to run the PauseDMWebService.vbs script to pause all Discovery Manager operations: C:\> cscript PauseDMWebService.vbs 4. Review the output of the script to determine when the script is successful: C:\> cscript PauseDMWebService.vbs Microsoft (R) Windows Script Host Service 5.6 58 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Performing a Backup of Discovery Manager Copyright (C) Microsoft Corporation 1996-2001. All rights reserved. Waiting for DM Web Service to be paused. State is now Running. Waiting for DM Web Service to be paused. State is now Running. Waiting for DM Web Service to be paused. State is now Running. SUCCESS: DM Web Service state is Now Paused. C:\> The following message indicates that Discovery Manager has been successfully paused: SUCCESS: DM Web Service state is Now Paused. Performing the Discovery Manager backup Use your preferred backup solution, such as the EMC NetWorker backup and recovery software, to perform the backup of Discovery Manager. Once the backup has been completed, verify that the EMC SourceOne system is operational and not in a suspended state and then resume operation of Discovery Manager as described in Resuming operation of Discovery Manager on page 59. Refer to the EMC SourceOne Email Management Administration Guide for information on how to backup an EMC SourceOne system. Resuming operation of Discovery Manager Once the Discovery Manager backup has completed, and the EMC SourceOne system has resumed operation, resume the operation of Discovery Manager as follows: 1. Log in to a computer with network access to Discovery Manager using the account you configured as described in Configuring the account to run the backup scripts on page 58. 2. Open a command prompt window by selecting Programs > Accessories > Command Prompt from the Start menu. The cmd.exe window displays. 3. In the cmd.exe window, use the cscript command to run the PauseDMWebService.vbs script to resume operation of Discovery Manager: C:\> cscript ResumeDMWebService.vbs Backup procedures 59

Performing a Backup of Discovery Manager 4. Review the output of the script to determine when the script is successful: C:\> cscript ResumeDMWebService.vbs Microsoft (R) Windows Script Host Service 5.6 Copyright (C) Microsoft Corporation 1996-2001. All rights reserved. Waiting for DM Web Service to start. State is now Paused. SUCCESS: DM Web Service state is Now Running. C:\> The following message indicates that Discovery Manager has been successfully resumed: SUCCESS: DM Web Service state is Now Running. Verifying operation of Discovery Manager after backup After Discovery Manager and EMC SourceOne have resumed operation, review the status of Discovery Manager to make sure everything has resumed properly. In particular, review job status to make sure that no Discovery Manager jobs that were scheduled to run on the EMC SourceOne system expired while the backup was occurring. If one or more jobs did expire, you should determine whether you need to reschedule them to run. 60 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

5 Troubleshooting Discovery Manager This chapter contains the following topics: Troubleshooting common problems... 62 Viewing Discovery Manager logs... 70 Troubleshooting Discovery Manager 61

Troubleshooting Discovery Manager Troubleshooting common problems The following table lists common problems and refers you to the appropriate troubleshooting information. Table 14 Troubleshooting common problems Category Problem Client-server connection on page 63 Client cannot connect to server on page 63 User authentication on page 64 User is constantly challenged to enter credentials on page 64 Localization on page 65 Client user interface does not appear localized in supported languages on page 65 Search on page 66 Searches continue running and do not complete on page 66 Searches take a long time to complete on page 66 Searches do not produce the expected results on page 67 User roles on page 68 No one can add users and assign roles on page 68 No one can perform Matter Manager actions on a matter on page 68 Export on page 69 Export: Cannot write to share on page 69 62 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Troubleshooting Discovery Manager Client-server connection Refer to: Client cannot connect to server on page 63 Client cannot connect to server The following table lists possible causes and solutions. Table 15 Client cannot connect to server Error message or problem Cause Solutions Client cannot connect to server You are not authorized to use this application. Unable to connect to the Discovery Manager server:<server name>. The address of the Discovery Manager server is wrong in the client configuration file. The user is not a Discovery Manager user. The user s account is not in Active Directory. The Discovery Manager Web service is stopped. Do one of the following steps: Reinstall the Discovery Manager client application. Edit the DiscoveryManager.exe.config file on the client computer to correct the value of the Server application key: <add key="server" value= server" /> where server is the name or the IP address of the Discovery Manager server. The Discovery Manager User Administrator must add the user (who must be in Active Directory) to Discovery Manager and specify appropriate roles. Add the user s account to Active Directory. Restart the Discovery Manager Web service. Troubleshooting common problems 63

Troubleshooting Discovery Manager User authentication Refer to: User is constantly challenged to enter credentials on page 64 User is constantly challenged to enter credentials The following table lists possible causes and solutions. Table 16 User is constantly challenged to enter credentials Error message or problem Cause Solutions The Connect to <server> dialog opens when a user tries to view reports. The Connect to <server> dialog opens when a user tries to view reports, even when the Insert Intranet Zone setting is True. The Insert Intranet Zone setting is set to False. The service principal name (SPN) for the EMC SourceOne service account under which the Discovery Manager Web service runs has not been registered. In the Discovery Manager application, set the Insert Intranet Zone setting to True. Refer to Chapter 3, "Configuring Discovery Manager" in the EMC SourceOne 6.5 Discovery Manager User Guide. Run the Microsoft setspn.exe utility, as described in "Configuring Integrated Windows authentication" in Chapter 1. 64 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Troubleshooting Discovery Manager Localization Refer to: Client user interface does not appear localized in supported languages on page 65 Client user interface does not appear localized in supported languages Supported languages are French, Italian, German, Spanish, and English. For the latest list of supported languages, refer to the EMC SourceOne Email Products Compatibility Guide. Table 17 Client user interface does not appear localized in supported languages Error message or problem Cause Solutions Client user interface does not appear localized in supported languages. The language pack was installed, but the wrong language displays on the client computer. The regional setting was set on an English operating system, but the correct language still does not display. Language pack was not installed on the Discovery Manager server. Language packs are downloaded to client computers based on the regional setting or the operating system language. The regional setting or the operating system language on the client computer is not correct for the language that you expected to be displayed. On an client computer running an English operating system, the regional setting has not been set. Language settings that were changed during an active session do not take effect until the Discovery Manager client application is restarted. Perform the following steps: 1. Install the language pack on the Discovery Manager server, as described in the EMC SourceOne Discovery Manager Localized Product Release Notes. 2. Restart the Discovery Manager client application. Ensure that the regional setting or the operating system language on the client computer is correct for the language you expect to display. Set the regional setting to the correct language. Restart the Discovery Manager client application. Troubleshooting common problems 65

Troubleshooting Discovery Manager Search Refer to: Searches continue running and do not complete on page 66 Searches take a long time to complete on page 66 Searches do not produce the expected results on page 67 Searches continue running and do not complete The following table lists possible causes and solutions. Table 18 Searches continue to run and do not complete Error message or problem Cause Solutions The Discovery Manager client application shows that a search is running, but the search does not complete. The Discovery Manager worker service is not running. No worker servers have been configured to run Discovery Manager jobs. Restart the EMC SourceOne Discovery Manager Worker service on the Discovery Manager server. In the EMC SourceOne Administration console, configure the worker to run the following jobs: Query Discovery Manager Export Discovery Manager Refer to "Configuring workers for Discovery Manager" in Chapter 3. Searches take a long time to complete The following table lists possible causes and solutions. Table 19 Searches take a long time to complete Error message or problem Cause Solutions Searches take a long time to complete. The current hardware is not sufficient to handle the volume of searches. Dedicate one or more worker servers to run only Discovery Manager searches. Refer to "Configuring workers for Discovery Manager" in Chapter 3. 66 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Troubleshooting Discovery Manager Searches do not produce the expected results The following table lists possible causes and solutions. Table 20 Searches do not produce the expected results Error message or problem Cause Solutions No search results The wrong search fields were used. Verify that the correct search fields were used. The wrong criteria was entered in the search fields. Verify that the criteria entered in the search fields is correct. Wrong search results The wrong search fields were used. Verify that the correct search fields were used. The wrong criteria was entered in the search fields. Searches results depend on the type of archive. The archive is not full-text indexed. Fields and options determine whether a relational search or a full-text index search is performed. Verify that the criteria entered in the search fields is correct. Understand that differences in search results may be due to the type of archive (EMC SourceOne Native Archive, Retention Services, or EmailXtender 4.8). Refer to "Searching an archive" in Chapter 5 of the EMC SourceOne Email Management Administration Guide. Understand that search results depend on whether or not the archive is full-text indexed. Understand that some search fields search against the database (a relational search) and other search fields search against the index (a full-text index search). The Always search embedded messages option also affects whether a relational search or a full-text index search is executed. Refer to the EMC SourceOne Discovery Manager User Guide for more information. Troubleshooting common problems 67

Troubleshooting Discovery Manager User roles Refer to: No one can add users and assign roles on page 68 No one can perform Matter Manager actions on a matter on page 68 No one can add users and assign roles The following table lists possible causes and solutions. Table 21 No one can assigne users and assign roles Error message or problem Cause Solutions No one can add users to Discovery Manager and specify their roles. This can occur, for example, when the only User Administrator has left the company. No other Discovery Manager user has the User Administrator role, which is the only role that can manage Discovery Manager users and application-wide roles. Use the Discovery Manager service account to define another User Manager, as described in "Adding the first Discovery Manager User" in the EMC SourceOne Discovery Manager User Guide. No one can perform Matter Manager actions on a matter The following table lists possible causes and solutions. Table 22 No one can perform Matter Manager actions on a matter Error message or problem Cause Solutions No one can perform Matter Manager actions on a matter. This can occur, for example, when the only Matter Manager for a matter has left the company, No other Discovery Manager user has the Matter Manager role for the matter, which is the only role that can perform the actions on that matter. Contact EMC Support to create a record in the Discovery Manager database. Note: Best practice is to always have at least two Matter Managers for every matter. 68 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Troubleshooting Discovery Manager Export Refer to: Export: Cannot write to share on page 69 Export: Cannot write to share The following table lists possible causes and solutions. Table 23 Export: Cannot write to share Error message or problem Cause Solutions Discovery Manager Server cannot write to <share path> The server cannot write to the share because the account running the service does not have write access to the share path The server cannot write to the share because disk space is low. Ensure that the account running the service has write access to the share path. Ensure that the disk on which the share resides has sufficient disk space. Troubleshooting common problems 69

Troubleshooting Discovery Manager Viewing Discovery Manager logs Refer to: Viewing Discovery Manager client logs on page 70 Viewing Discovery Manager server logs on page 72 About null dates in Discovery Manager logs on page 72 Viewing Discovery Manager client logs To view the trace log for the Discovery Manager client: 1. Click the round Discovery Manager button in the upper left corner of the Discovery Manager window. Figure 3 Discovery Manager button 2. Click About EMC SourceOne Discovery Manager in the lower right corner of the main menu Figure 4 Main menu - About EMC SourceOne Discovery Manager 3. In the About Discovery Manager dialog box, click the Log file: Open containing folder link. 70 EMC SourceOne Discovery Manager Version 6.5 Installation and Administration Guide

Troubleshooting Discovery Manager Figure 5 About Discovery Manager Windows Explorer opens the folder containing the trace.log file, located at: Documents and Settings\user\LocalSettings\Temp\EMC\DiscoveryManager 4. To view the trace.log file, open it in Notepad. The trace.log file contains error messages that were displayed to the user, and the stack trace. Viewing Discovery Manager logs 71