Integrated Management 5.2 Administration Tools Release Notes Service Pack 2

Integrated Management 5.2 Administration Tools Release Notes Service Pack 2 Service Pack 2 August 2009

2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Software Documentation, Document number 03-600758. To locate this document on the Web site, simply go to http://www.avaya.com/support and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Adobe Flash Player. Copyright 1996-2009. Adobe Systems Incorporated. All Rights Reserved. Patents pending in the United States and other countries. Adobe and Flash are either trademarks or registered trademarks in the United States and/or other countries. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

Contents Problems fixed in Integrated Management- Administration Tools 5.2 Service Pack 2 1 Administration Tools Service Pack 2......................... 1 Product Support Notices............................... 1 Fixes in Integrated Management Administration tools 5.2 Service Pack 2.... 2 Installation of Administration tools 5.2 Service Pack 2............... 3 Fixes in Integrated Management Administration tools 5.2 Service Pack 1.... 4 Integrated Management Administration Tools Service Pack 2 August 2009

Contents Integrated Management Administration Tools Service Pack 2 August 2009

Problems fixed in Integrated Management- Administration Tools 5.2 Service Pack 2 Administration Tools Service Pack 2 Integrated Management service packs are cumulative. This service pack includes modifications and enhancements specific to this service pack and from earlier service packs, if any. Modifications are grouped by applications as listed in the tables in this document. This Service Pack includes: Table 1: Changes delivered to Integrated Management Site Administration 5.2 Service Pack 2 on page 2 Table 2: Changes delivered to Integrated Management Voice Announcement Manager 5.2 Service Pack 2 on page 3 Product Support Notices Some problems are also documented as Product Support Notices (PSN). The PSN number defines the related document and appears in the Problem column in the tables. To read the PSN description online: 1. Go to the Avaya support site at http://support.avaya.com. 2. Scroll down to PRODUCT INFORMATION and click on Product Support Notices. 3. Type the last four digits of the PSN number into your web browser s Find on Page function to search the page for a link to the PSN. 4. Click the PSN title link to open the PSN. Integrated Management Administration Tools Service Pack 2 August 2009 1

Problems fixed in Integrated Management- Administration Tools 5.2 Service Pack 2 Fixes in Integrated Management Administration tools 5.2 Service Pack 2 Table 1 lists the changes that are new to Integrated Management Administration tools 5.2 Service Pack 2. w Table 1: Changes delivered to Integrated Management Site Administration 5.2 Service Pack 2 Problems in Avaya Site Administration In GEDI you could change the column order when you ran a command but could not save this order. When you ran the same command again, GEDI used the default coulumn order. In ASA 5.0 SP5, the export of "agent-loginid" took a long time. With this release Avaya Site Administration supports "GRIP: SA9094 Support RLT on NI-1." Sometimes when your login times out from CM, the voice system entries are removed from ASA s tree view, and you are not able to access or delete the voice system entry through ASA. In previous releases, you could rename an audio file only if an announcement was associated to it. Generally, the "Queue?" field for the Announcement object has values "y(es)," "n(o)," and "b(argein)." However, the "b(argein)" value was not supported in the Import, Export Filter and Find and Replace wizards.. If the persist.dat file had data related to monitor alarms, then the upgrade from 5.0 to 5.2 failed. The unused Extensions wizzard does not list the results correctly for dial ranges that start with with 0. Now, ASA saves this column order in GEDI and uses this column order when the same command is run again. This has been optimized in this service pack. The Trunk Group Object now has a new field "Network Call Redirection." This field is applicable only for ISDN type of trunks. Now, you can rename an audio file even if it is not associated with an announcement. The new option "b(argein)" is now available in the Find and Replace and Import/Export wizards. This has been fixed in this release The wizard now lists all available extensions correctly. 2 Integrated Management Administration Tools Service Pack 2 August 2009

Installation of Administration tools 5.2 Service Pack 2 Table 2 lists the changes that are new to Integrated Management Voice Announcement Manager 5.2 Service Pack 2. w Table 2: Changes delivered to Integrated Management Voice Announcement Manager 5.2 Service Pack 2 Problems in Voice Announcement Manager During a back-up, if the first attempt to transfer a VAL source using FTP fails and the transfer completes sucessfully in the second attempt, you still receive an incorrect error message "Back-up completed with error" When you save announcment files on CM 3.01 or 3.x you receive a message that says it was saved with errors. Installation of Administration tools 5.2 Service Pack 2 Please read the procedure below before you download the service pack 2. 1. Verify that Admin Tools Release 5.2. has already been installed on your computer. 2. Before you click the download link, you need to be logged in as "administrator" on the windows PC where the product resides. If you are not logged in as "administrator," then close this file and log in again as "administrator." Open a Windows browser and point to this page. 3. Close all applications (including Avaya Site Administration, Voice Announcement Manager) 4. To download the service pack, click: Admin Tools 5.2 SP2 5. Run AdminTools_5_2_SP2_02.exe. 6. Follow the instructions on each screen. Uninstalling the service pack 1. Open Add/Remove Programs from the Control Panel. You will find an entry present for Avaya Integrated Management Administration Tools 5.2 SP2. 2. Select the Remove option and follow the instructions on each screen. Integrated Management Administration Tools Service Pack 2 August 2009 3

Problems fixed in Integrated Management- Administration Tools 5.2 Service Pack 2 Fixes in Integrated Management Administration tools 5.2 Service Pack 1 Table 3 lists the changes that are new to Integrated Management Administration tools 5.2 Service Pack 1. w Table 3: Changes delivered to Integrated Management Site Administration 5.2 Service Pack 1 1 of 3 Problems in Avaya Site Administration In previous releases, when a backup or restore function completed unsuccessfully, the error message was not clear. Also, you could not see the errors during file transfer. In the previous release, Avaya Site Administration did not launch the correct version of the Communication Manager Administration guide from the Help menu. In previous releases, the "list integrated-annc-boards xxxx" command in GEDI did not display the Audio Group information. In previous releases, the Port Usage dialog n the Hardware Manager did not display the extension for stations. In previous releases, using the Hardware Monitor's Layout tab, you could only print the first page of gateway listing. In previous releases, you could not select the Backup folder for Backing up or Restoring Announcements to and from an individual VAL source. In previous releases, you could not select multiple files for Backup or Restore transactions. In previous releases, when you ran the "list node-names" command, and then double clicked a specific node, the system did not automatically brings up the "change node" for the selected node In previous releases, you could not select a disk file to be uploaded to the VAL source while adding an announcement. Now Avaya Site Administration displays an error message in the History tab clearly outlining the problem. The system now launches the Communication Manager Administration guide 5.2. Avaya Site Administration now displays the station extension as "information" in the Port Usage dialog for a board. Avaya Site Administration now allows you to print all the pages of Media Gateway listing. 1 of 3 4 Integrated Management Administration Tools Service Pack 2 August 2009

Fixes in Integrated Management Administration tools 5.2 Service Pack 1 Table 3: Changes delivered to Integrated Management Site Administration 5.2 Service Pack 1 2 of 3 Problems in Avaya Site Administration In previous releases, when adding a new Announcement, you could not select the Announcement name from the list of unused.wave files. In this release, you can Add, Edit, Delete Audio Groups and also Backup and Restore Announcements for an Audio Group. In previous releases, when you configured a file transfer using SCP, if the SCP user information was incorrect, the system still appeared to be running. When you aborted the transaction, the system hung In previous releases, when you configured a file transfer using SCP, if the SNMP user information was incorrect or if the SNMP user was a non secure user, then the Backup or Restore task still appeared to be running. When you aborted the task, Avaya Site Administration stopped responding for some time.. In previous releases, the Unused Extensions wizard took a lot of time to complete if a large number of UDP entries had been configured. And you could not cancel the wizard till the transaction was complete. In this release, support for SA9086 Mask CLI on PSTN Calls has been provided. In the Import/Export wizards, you can see the new fields Replacement Name and Replacement Number on the Trunk Group object. In this release, support for SA9089 Support MCT on H.248 Gateway has been provided. In the Import/ Export wizards, you can see the new field MCT Signalling Station on the Station object.. After the dial plan was changed from 4 to include 11 digits the "Find unused extension" feature did not work. The Avaya Site Administration did not label the ranges of available extensions correctly and repeated some extension ranges more than once. When multiple connections were used for one Voice System, the Connection IDs for all the connection were changed to "1" Now, Avaya Site Administration completes the transaction with an appropriate error message. Avaya Site Administration also does not label the UPD ranges multiple times with the label (UDP). 2 of 3 Integrated Management Administration Tools Service Pack 2 August 2009 5

Problems fixed in Integrated Management- Administration Tools 5.2 Service Pack 2 Table 3: Changes delivered to Integrated Management Site Administration 5.2 Service Pack 1 3 of 3 Problems in Avaya Site Administration In this release, you can enable or disable compact flash for G450 and G430 media gateways. IIn the previous release, you could not delete only the audio files which were associated with an announcement property. Context-sensitive help did not work in some systems On Windows Vista when you ran Report or Export Data, you could not change the file name or location. Also, when you ran Import Data and pressed the folder icon, nothing happened. 3 of 3 Table 4 lists the changes that are new to Integrated Management Voice Announcement Manager 5.2 Service Pack 1. w Table 4: Changes delivered to Integrated Management Voice Announcement Manager 5.2 Service Pack 1 Problems in Voice Announcement Manager If the media gateway number registered to a voice system was 100 or greater, and you ran the"get VAL Board Info" task, then all the menu items in the were stacked one over the other, and the GUI became garbled. When you clicked the Default folder, you could not expand the tree to display the detected VAL boards. After a while the whole Voice Announcement Manager application hung.. When you used long file names for announcements the Print Preview display was incorrect. This is because the Name column had a predetermined, fixed width.. 6 Integrated Management Administration Tools Service Pack 2 August 2009