User Guide for Mitel 3300 5020 IP Phone 1
On-screen menu keys Fixed keys Fixed keys Open/user Programmable keys Do Not Disturb Open/user Programmable keys Pick Up Voicemail Rollover Prime line 2
5020 IP Phone Use: TO ANSWER AN INCOMING CALL Lift handset of ringing telephone or Press flashing line button TO PLACE AN OUTGOING CALL Dial outside access code [9] Dial number you wish to call TO PLACE AN INTERNAL CALL Dial extension number TO PLACE A CALL ON HOLD With a call on the line, press HOLD To reconnect with caller: Press the flashing line button TO TRANSFER A CALL With a call on the line, press TRANS/CONF Dial destination extension number Announce call (if desired) Press RELEASE* or HANG UP to transfer call or Press CANCEL to return to caller *Release is if headset is used CANCEL KEY Cancels last operation, hangs up, returns phone to idle menu. 3
TO PLACE A CONFERENCE CALL With a call on the line, press TRANS/CONF Dial second party (internal or external) Press CONFERENCE to bring all parties together USING SPEAKERPHONE If you initiate a call with the handset down, you will automatically be on the speakerphone. To switch to handset mode, pick up the handset. To switch back to speakerphone, press Speaker and then put the handset back in the cradle. (If you press Microphone while on speakerphone, the light will go out and the microphone will be muted.) MESSAGE KEY Press the Message key to access new voicemail messages. (Only functions when message light is lit.) REDIAL KEY Redials your last outside number. PICK UP KEY Press the Pick Up key and dial an extension where a call is holding to pull a holding call to your location. 4
Superkey Options The Superkey accesses ten features through an onscreen menu of yes and no questions. To access a specific feature, press the Superkey, then press NO until your chosen option is onscreen and then press YES. PHONEBOOK Using the phone book you can look up internal numbers. Select Phonebook and enter a few letter of the person s name, then press Look-up. Press Next until the person you want to reach is on screen. Press Call to call the person on screen. Press Retry to start your search over. CALL FORWARDING When you change your call forwarding, the calls selected will forward to your chosen destination instead of voicemail. Press Yes for Call Forwarding (second option under Superkey) Select the type of calls you would like forwarded Busy; Busy calls Only busy internal calls go to forward destination NA; No Answer - Only no answer internal calls go to forward destination Always; All calls go to forward destination and will not ring your phone Enter the destination, 9, and the number for outside phone (or enter an extension number). (The I am here option allows you to forward your phone to where you are without returning to your desk.) Select I am here, enter your extension number, and your calls will ring at that desk. 5
TO PROGRAM SPEED DIAL Press SUPERKEY Press NO until you get to PERSONAL KEY (twice) Press YES Select KEY to PROGRAM Press CHANGE Press YES for Speed Call Dial [9] and the telephone number or Dial extension number Press SAVE Press another key to program, or press Cancel to exit. TIMED REMINDER Allows you to program your phone to ring and remind you of an event. When asked for a time, enter the time in military time. RINGER ADJUST Use the triangle arrow keys (above the keypad) to adjust the pitch and volume of your phone s ring. LANGUAGE You phone display can read in English, French, or Italian. 6
Voicemail Setting Up Your Voicemail Box: Press the Voicemail key and follow the system prompts. Your default password is 9999. After entering your password the system will explain the setting up your mailbox process, which consists of; changing your password, recording your name, and recording a greeting. When you record your name, know that it becomes part of the directory, so be sure and record only your name. Your voicemail box is now set up. Navigating the Voicemail System: If you have a new message, your message light will flash. When playing back messages, messages are played back in the order they are received. (The only exception being Urgent messages are heard first.) To listen to new messages: Press the Message key (only if message light is flashing) and enter your password. To access Voicemail without new messages: Press the Voicemail key, enter your mailbox number, and enter your password. Menus: Your Main Menu consists of the following options: Press P to play your messages Press M to make a message Press X to exit the system Press 0 to transfer to the operator Press * to leave the system Press # to transfer to the voicemail attendant And Press U for user options 7
If you press P to play your messages; You will have the following options after the message has played: Press P to repeat the message just played Press A to answer the message you just heard, send a response Press G to give the message to another mailbox, you will be given the opportunity to send an introduction with the message or send as is Press K to keep the message and play the next message Press D to discard the message and play the next message You will have these options during message playback: Press 1 to pause the message, press any key to resume play Press 6 to play the message envelope, the message envelope who the message is from and when it was sent Press 8 to skip to the next message Press # to skip ahead five seconds Press * to skip back five seconds If you press M from the Main Menu to make or send a message, you will be prompted for a destination mailbox or group list number. At this time you can: Enter a mailbox number Press 9 for the directory Press * to delete an incorrect mailbox number Press # to end destination listing and record a message At this point, the voicemail will prompt you to record your message after the tone, say your message, when you are done you can; Press 9 to send your message immediately Press R to review the message you just recorded Press D to discard and rerecord your message Press A to append, or add to the end of your message Press M for message addressing options. If you select message options you can: 8
Press U to mark message as Urgent, which makes your message be heard first Press C to mark your message as Confidential. This will prevent the receiver from forwarding your message to any other mailbox Press R for a Receipt. The voicemail will send you a message telling you when your message has been heard. Press 9 to exit this menu. If you press U from the main menu you will access your user options. In your user options menu you: Press G to record or change your permanent greeting Press N to change your recorded name Press P to change your password Press L to set up a distribution list. This enables you to send messages to more than one mailbox at a time Press T to set up a temporary greeting. The system will ask you how long you would like your temporary greeting to last. Your greeting will revert back to your permanent greeting at midnight on the date specified. Press 3 to record a memo for yourself Press X to exit this menu That completes your voicemail options. You should know that the voicemail is very user friendly so if you take the time to listen to the menus, you can figure out what you need to do next. The attached flowchart shows all menu options in a more concise manner. 9