Questions and Answers with Detailed Explanations and Objectives Vendor: Microsoft Certification: Microsoft Office Specialist Exam Code: 77-884 Exam Name: Outlook 2010 Total Questions: 210 http://www.testkingweb.com/microsoft-77-884.html Page 1 of 217
Objectives A B C D E F Managing the Outlook Environment Creating and Formatting Item Content Managing Email Messages. Managing Contacts. Managing Calendar Objects Working with Tasks, Notes, and Journal Entries. Note: Relevant objective of each question is mentioned with Question number. http://www.testkingweb.com/microsoft-77-884.html Page 2 of 217
QUESTION NO: 1(A) Which of the following files is used to index all the Outlook and Microsoft Windows items? A. Search Catalog B. Personal Folders C. Offline Folders D. Recent Folders Total Questions: 210 QUESTION NO: 2(A) Mark works as a Support Analyst for Soft Well Inc. Mark is using Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use an IMAP account. Your organization supports access to the social networking sites that are outside their network. The People Pane of the Outlook Social Connector does not appear, which is used to display the contact information about the person associated with that item, and the latest activity by that person. Which of the following reasons can be a cause of the issue? Each correct answer represents a complete solution. Choose all that apply. A. The Reading Pane is turned off. B. The People Pane is turned off. C. The organization might not support the connection with the external Web sites. D. The Navigation Pane is turned off. and B The People Pane is a new pane that helps a user to get more information and stay in touch with the people in his network without leaving Outlook. This feature connects Microsoft Outlook 2010 to the business and personal social networks. It automatically updates information about the professional and social network contacts while Outlook is running. The following are some of the reasons why the People Pane of the Outlook Social Connector might not appear: 1. The Reading Pane is turned off. 2. The People Pane is turned off. 3. The organization might not support the connection with the external Web sites. The Reading Pane is a window of Microsoft Outlook 2010. It is used to preview messages and attachments. It is also used to review information of a message. Along with the Reading Pane the People Pane also appears at the bottom of the open Outlook items, such as e-mail messages, appointments or meetings, and contacts. Answer option C is incorrect. This reason is incorrect because the organization in which Mark is working allows to connect with the social networking sites. http://www.testkingweb.com/microsoft-77-884.html Page 3 of 217
Answer option D is incorrect. The Navigation Pane is a column that appears on the left side of the Outlook window. It comprises folders and panes, such as contacts, tasks, etc. Contents of the Navigation Pane change according to the current view of Outlook. A user can control the view of the navigation pane. Visibility of this pane does not reflect the visibility of the People Pane. Reference: http://office.microsoft.com/en-us/outlook/learn-more-about-outlook-social-connector-and-privacy- HA101880243.aspx?CTT=3 QUESTION NO: 3(A) Which of the following panes displays contact information about the person associated with an outlook item, and the latest activity by that person including the latest status updates, comment posts, or messages from the social networks? A. People Pane B. Reading Pane C. Navigation Pane D. Information Pane QUESTION NO: 4(A) Which of the following is used to preview messages and attachments? A. Reading Pane B. Navigation Pane C. Tasks Pane D. Calendar Pane QUESTION NO: 5(A) Which of the following is a column that appears on the left side of the Outlook window and comprises various folders and panes? A. Reading Pane B. Navigation Pane C. RSS Feeds D. Bcc QUESTION NO: 6(A) Which of the following is responsible for turning on/off the people pane? A. Reading Pane B. Navigation Pane http://www.testkingweb.com/microsoft-77-884.html Page 4 of 217
C. Information Bar D. Attachment Previewer QUESTION NO: 7(A) Exhibit: Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and storing contact details. MS Outlook has been configured to use an Exchange account. He has a visiting card of Mr. Mike. But accidentally the card has been torn and he is left only with a piece of the card that contains the phone number of Mr. Mike. He wants to send him an e-mail about sales agenda. He opens the Advanced Find dialog box to find the e-mail address related to that phone number. What actions will he perform in the Advanced Find dialog box to find the e-mail address? ANSWER: In the given scenario, it is necessary to type the same number format as it was stored in the contacts folder. In order to find the e-mail address of the contacts, Mark has to take the following actions: 1. In the Look for drop-down list, select Contacts option. 2. Mark has to type phone number in the Search for the word(s) text box. 3. He has to select the Phone number fields only option in the In drop-down list. Click the Find Now button. http://www.testkingweb.com/microsoft-77-884.html Page 5 of 217
A Contact is a link with a person, inside or outside of an organization, about whom a user can save several types of information, such as street and e-mail addresses, telephone and fax numbers, and Web page URLs. The Contacts folder is an e-mail address book that is used to store information about the people and businesses a user wants to communicate with. When a user enters a name or address for a contact, Outlook separates the name or address into parts and puts each part in a separate field. A user can sort, group, or filter contacts by any part of the name or any part of the address he wants. A user can file contact information under a last name, first name, company name, nickname, or any word that helps him to find the contact quickly. A user can enter three addresses for each contact. Outlook supports the use of vcards and it is the Internet standard for creating and sharing virtual business cards. A user can save a contact as a vcard and send it in an e-mail message. A user can also add a vcard to his e-mail signature. What is Advanced Find in Outlook Application? Advanced Find is a powerful search tool, which is used to search for items or files using criteria other than a word or phrase, and targets a search to specific fields. Outlook displays the results in the Advanced Find dialog box, where a user can open an item or file listed. He can also save the search criteria to reuse. He can search for all messages from the manager, which were sent only to you. Or, he can search for all messages that contain attachments or comprise high importance. In Microsoft Outlook, Advanced Find tool is available on the Tools menu. The following image shows the Advanced Find tool in Outlook: QUESTION NO: 8(A) David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He has created a custom field Relation that represents the relation between the sender and receiver. He wants to find all e-mails http://www.testkingweb.com/microsoft-77-884.html Page 6 of 217
where relation is CEO. He opens the Advanced Find dialog box, clicks on the Advanced tab and then selects the User defined fields option from the drop-down list. However, the Relation field is not available to use. Which of the following is the most likely cause of the issue? A. He has selected multiple folders. B. He has added huge criteria. C. He has changed the find options. D. Custom fields cannot be used to search Outlook items. The custom fields options on the Advanced tab in the Advanced Find dialog box were changed based on the folder that David selects in the In box. If multiple folders are selected in the In box, such as Journals and Notes, then no custom fields are available on the Advanced tab. It is necessary to select only one folder for searching items using custom fields. Answer option B is incorrect. By adding the huge criteria, the User defined fields option cannot be affected. Answer option C is incorrect. By changing the find options, the User defined fields option cannot be affected. Answer option D is incorrect. A user can use custom fields to find e-mails. However, it is necessary that the custom field is not a calculated field such as size. In Microsoft Outlook, it is not possible to search e- mails on the basis of a formula or calculated field. QUESTION NO: 9(A) Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. Mark wants to turn off the AutoArchive feature for all the e-mail folders he uses. He opens the AutoArchive dialog box to disable the settings. However, the Run AutoArchive every n days check box is disabled. Which of the following is the most likely cause of the issue? A. Retention Policies are enforced. B. Security settings are enforced. C. AutoArchive settings are changed. D. Per-folder settings are changed. The Blue Well Inc. has enforced retention policies on all the Outlook items to recover Outlook contents. All the Outlook items are subjected to the retention policies. The Retention policies take precedence over AutoArchive settings. Retention policies encourage users to retain documents and items for only a fixed period of time as defined by the company policy. The Blue Well Inc. enforces a retention policy that can be used to disable the Run AutoArchive every n days check box. http://www.testkingweb.com/microsoft-77-884.html Page 7 of 217
Answer option B is incorrect. If any security setting is enforced, it will never affect the Run AutoArchive every n days check box. Security settings are used to specify the e-mail security features. It does not comprise any options that disable the Run AutoArchive every n days check box. Answer option C is incorrect. The AutoArchive settings are used to specify the working process of the AutoArchive feature. It is used to specify the default AutoArchive settings that are used to apply to all the folders of Outlook. It does not comprise any option that can disable the Run AutoArchive every n days check box. Answer option D is incorrect. The Per-folder settings are used to apply the AutoArchive features on a specific folder of Outlook. In order to change the AutoArchive settings of a folder, right click the folder and select the Properties option. Click on the Other tab and click the AutoArchive button. QUESTION NO: 10(A) Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use his account. He wants to use the Find Public Folder command on the Tools menu to find search public folders. However, the command is not available on the tools menu. Which of the following is the most likely cause of the issue? A. He is not using a Microsoft Exchange account. B. He is not using a POP3 account. C. He is not using an IMAP account. D. He is not using a HTTP account. In Microsoft Outlook, it is necessary to use a Microsoft Exchange account to enable the Find Public Folder command on the Tools menu. If the connection to the Microsoft Exchange Server is damaged or Mark is not using an Exchange account then this command will not be available to use. Answer option B is incorrect. Post Office Protocol 3 (POP3) is the most popular e-mail account type on the Internet. By using a POP3 account, the e-mail messages are downloaded onto a computer and then usually deleted from the mail server. The main disadvantage of POP3 accounts is that it is difficult to save and view the messages on multiple computers. Moreover, the messages that a user sends from one computer are not copied to the Sent Items folder on other computers. Answer option C is incorrect. By using an Internet Message Access Protocol (IMAP) account, Mark can have access to the mail folders on the mail server. He can store and process mail without downloading it onto the local computers on which he is working. Thus, he can use different computers to read his messages irrespective of where he is. An IMAP account saves time because David can view the headers of the e-mail messages, such as the sender of the message and the subject of the message, and then decide whether to download the message or not. http://www.testkingweb.com/microsoft-77-884.html Page 8 of 217
Answer option D is incorrect. HTTP accounts, such as Windows Live Mail, use a Web protocol to view and send e-mails. Microsoft Outlook does not support HTTP accounts, but there is add-ins that allows a user to use Outlook with certain providers. QUESTION NO: 11(A) You are composing an e-mail. You apply the restricted permission feature to the e-mail. The Information Bar of the e-mail represents an icon that describes that the restricted permission has been applied to the e-mail. Mark the icon that represents the restricted permission that has been applied to the e-mail. ANSWER: Whenever a user applies the restrict permission feature to an e-mail message, an icon appears in the Information Bar of the message to show that the restricted permission has been applied to the e- mail. QUESTION NO: 12(A) You work as a Support Analyst for Soft Well Inc. You are using Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use an IMAP account. Your colleague Mark Smith belongs to a social network site that you also use. You want to see his status updates, comments, messages, and alerts from the social network sites, all in one location in Outlook 2010. Mark the option in the following image that you will use to see a list of all email items that you share with Mark, such as e-mail messages you have exchanged, attachments, and meetings. ANSWER: By using the People Pane button a user can use the outlook social connector feature to accomplish the given task. http://www.testkingweb.com/microsoft-77-884.html Page 9 of 217
The people pane is a new pane that helps a user to get more information, and to stay in touch with the people in his network without leaving Outlook. It is a new feature, which connects a user to the social and business networks he uses, by using the outlook social connector. This feature connects Microsoft Outlook 2010 to the business and personal social networks. It automatically updates the information about the professional and social network contacts while Outlook is running. By using this pane a user can see the status updates, comments, messages, and alerts from the social network sites, all in one location in Outlook. A user can also see a list of all Outlook items that he shares, such as e-mail messages he has exchanged, attachments, and meetings. It updates information in his Contacts folder with any changes he makes to the social network profiles. This pane helps a user to be up-to-date and well-informed the next time he contacts to the sender or recipient, either professionally or socially. In the people pane, there are default tabs. A user can click any of the tabs at the left side of the list window. These tabs are as follows: 1. All items: This tab includes all activities and messages from the selected person. 2. Activities: This tab displays activity posted on the selected person's social network sites, such as alerts, comments, or messages. 3. Mail: This tab displays a list of recent e-mail messages that a user has exchanged with the selected person. 4. Attachments: This tab displays attachments that a user has sent to or received from the selected person. http://www.testkingweb.com/microsoft-77-884.html Page 10 of 217
5. Calendar: This tab displays past and future meetings or appointments including both user and the selected person. 6. Status Updates: This tab displays the most recent status updates that the selected person has posted. Reference: http://office.microsoft.com/en-us/outlook/social-connector-for-microsoft-outlook-ha101794273.aspx QUESTION NO: 13(A) Which of the following is a view of all e-mail items that match a specific search criteria? A. Search Folder B. Navigation Pane C. Reading Pane D. Mail View QUESTION NO: 14(A) You work as a System Analyst for Blue Well Inc. You use Microsoft Outlook for messaging and e-mailing. MS Outlook has been configured to use an IMAP account. You want to search all the e-mails that belong to the Key Customer category and save them to a separate location for future reference. Which of the following actions will he perform to accomplish the task? A. Use the Advanced Find tool. B. Use the Find tool. C. Use the Instant Search tool. D. Use Search Engines. Advanced Find is a powerful search tool, which is used to search for items or files using criteria other than a word or phrase, and targets a search to specific fields. Outlook displays the results in the Advanced Find dialog box, where a user can open an item or file listed. He can also save the search criteria to reuse. He can search for all messages from the manager, which were sent only to you. Or, he can search for all messages that contain attachments or comprise high importance. In Microsoft Outlook, Advanced Find tool is available on the Tools menu. The following image shows the Advanced Find tool in Outlook: http://www.testkingweb.com/microsoft-77-884.html Page 11 of 217
How to use the Advanced Find tool? Take the following steps to use the Advanced Find tool: 1. Click on Tool > Advanced Find. 2. The Advanced Find dialog box opens. http://www.testkingweb.com/microsoft-77-884.html Page 12 of 217
Specify the criteria on the Messages, Advanced, and More Choices tabs (such as click the Categories button on the More Choices tab and select a category). Click the Find Now button. http://www.testkingweb.com/microsoft-77-884.html Page 13 of 217
3. The results will be displayed in a blank area of the dialog box. Answer option B is incorrect. Find is a valuable search tool, which is used for searching Outlook items. It searches the Outlook items based on a word or phrase they contain in their subject field and body. In Microsoft Outlook, it searches only the current folder. The search does not involve the subfolders of a folder. However, a user can specify which folders he wants to search. It displays search results of a simple text search in the same view as the current folder. A user can sort, group, and otherwise change how the results look. He can open an item or file in the search results list, and can preview e-mail messages, meeting requests, task requests, notes, and document comments. It is located under the Tools menu. Find tool can be used by clicking on Tools > Find. It will appear at the top of the selected folder view as shown in the following image: http://www.testkingweb.com/microsoft-77-884.html Page 14 of 217
Answer option C is incorrect. The Instant Search tool cannot be used in the given scenario because it is not available in Outlook 2002/2003. It is available in Outlook 2007. Instant Search is a tool, which is used to quickly find e-mails in Microsoft Office Outlook 2007. It is located in the Instant Search pane. It is always available in Mail, Calendar, Contacts, Tasks, Notes, Folder List, and Journal view. Instant Search uses Microsoft Windows search components to search a specific criteria. A user can enable/disable the Instant Search Pane by using the Options option in the Tools menu.. Answer option D is incorrect. The Microsoft Outlook does not provide any search engine facility to find Outlook items. QUESTION NO: 15(A) Which of the following must be installed on your computer to use the Instant Search feature in Outlook 2010? A. Windows Search B. Microsoft Add-Ins C. AUTOEXEC.BAT D. IMAP QUESTION NO: 16(A) Which of the following styles is a combination of paper and page settings that describes how an item looks? http://www.testkingweb.com/microsoft-77-884.html Page 15 of 217
A. Print Styles B. Page Styles C. Setup Styles D. Preview Styles QUESTION NO: 17(A) Mark works as a Systems Analyst for White Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. He receives an e-mail from the CEO of the company, describing the sales ratio of a product. The e-mail has a number of sales documents as attachments. He reviews the e-mail message and attachments. He decides to print the e- mail so that he can use it for future reference. However, only the e-mail is printed and not the attachments. Which of the following is the most likely cause of the issue? A. He has not used the default printer. B. He is using the RTF format. C. The e-mail contains a.vbs file as an attachment. D. He has changed the e-mail options. If Mark uses another printer instead of the default printer to print the e-mail and attachments, his attachments will not be printed. In Microsoft Outlook, the attachments will be printed only by the default printer. Therefore, Mark has to use the default printer to print the e-mail message and attachments. In the given scenario, Mark used the printer that was not set as the default printer. After opening the e- mail message and attachments, he then decided to print the e-mail with another printer. In such a situation, the message will be sent to the selected printer, but the attachments will go to the default printer. Hence, the attachments will not be printed. Answer option B is incorrect. If Mark is using the RTF format in the e-mail message, the printing process will not be affected. However, he will not be able to use the print preview feature. Answer option C is incorrect. If the e-mail has a.vbs file as an attachment, then Outlook will block it. However, in the given scenario, Mark has opened the e-mail and has reviewed the attachment. What are the file types that Outlook blocks by default? Files are used to contain information that has the potential to spread viruses. The following are the file types that Outlook blocks by default: Extension.asp.bat File Type Active Server Page Batch Processing http://www.testkingweb.com/microsoft-77-884.html Page 16 of 217
.exe.js.jse.msh.msh1.msh2.ws.wsc.wsf.wsh.xnk.scf.scr.sct.shb.shs Executable File JavaScript Source Code JScript Encoded Script File Microsoft Shell Microsoft Shell Microsoft Shell Windows Script File Windows Script Component Windows Script File Windows Script Host Settings File Exchange Public Folder Shortcut Windows Explorer Command Windows Screen Saver Windows Script Component Windows Shortcut into a Document Shell Scrap Object File Answer option D is incorrect. If Mark makes any changes in the e-mail options, he will be able to change the e-mail settings. However, in the given scenario, he is not able to print the attachments, and the e- mail is printing successfully. QUESTION NO: 18(A) Mark works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He is printing the Outlook calendar. He does not want to include Saturdays and Sundays while printing the calendar. Choose and reorder the required steps that he will take to accomplish the task. 1. Click on File > Page Setup. 2. Select the Calendars Details Style option. 3. Select the Monthly Style option. 4. Select the Daily Style option. 5. Select the Don't print weekends check box. 6. Select the Weekly Style option. 7. Click on File > Print. ANSWER: In order to accomplish the task, Mark has to take the following steps: 1. Click on File > Page Setup. 2. Select the Monthly Style option. 3. Select the Don't Print Weekends check box. http://www.testkingweb.com/microsoft-77-884.html Page 17 of 217
The Print, Weekly Style, Calendar Details Style, and Daily Style options cannot be used in the given scenario. By using the Print option on the File menu, Mark can not remove the weekends while printing the calendar. This option is used to specify the printing settings. If Mark wants to print the attachments along with the e-mail messages, this option is used. The Weekly Style, Calendar Details Style, and Daily Style do not comprise any option that is used to remove the weekends while printing the calendar.. Only the Monthly Style option comprises the Don't Print Weekends check box to accomplish the desired task. QUESTION NO: 19(A) Which of the following settings would you need to change to print a subset of contacts? A. Filter B. Conditional Formatting C. Columns D. Group By QUESTION NO: 20(A) Which of the following settings do you need to change the order of your full name while printing a contact? A. Contact Option http://www.testkingweb.com/microsoft-77-884.html Page 18 of 217
B. Outlook Option C. Advanced Contact Option D. Filter ANSWER: B QUESTION NO: 21(A) Which of the following settings do you need to change to prevent the details of private appointments from appearing on printouts of your Outlook calendars? A. Print Options B. Calendar Options C. Calendar Settings D. Outlook Options QUESTION NO: 22(A) Which of the following print styles is used to print all cards on two sides of a sheet of paper with eight pages per sheet in Outlook 2010? A. Medium Booklet B. Small Booklet C. Cards D. Tri-Fold QUESTION NO: 23(A) David works as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an Exchange account. He is printing an e-mail message that comprises the sales detail information of the company. Before printing the e-mail message, he wants to use the Print Preview option on the File menu to preview the output. However, the Print Preview option is disabled. Which of the following actions will he take to resolve the issue? A. Change the format to plain text. B. Change the format to HTML. C. Change the format to RTF. D. Change the print options settings. The Print Preview feature is not available for HTML and RTF formatted messages. David has to change the mail format to plain text to use the print preview feature. In order to resolve the issue, David has to take the following steps in the message: http://www.testkingweb.com/microsoft-77-884.html Page 19 of 217
1. Click on the Edit menu > Edit message. 2. The Edit message window opens. Click on Format > Plain Text. Answer options B and C are incorrect. In Microsoft Outlook, the Print Preview feature cannot be used with the HTML and RTF formatted messages. Outlook Rich Text Format (RTF) is a Microsoft format that supports only Microsoft Exchange Client versions 5.0 and 4.0, Outlook 2002, Outlook 2000, Outlook 98, and Outlook 97. RTF supports text formatting including bullets, alignment, linked objects, etc. A user can specify the format of an e-mail message by using the format drop-down list of the e-mail message window. HTML format is used to create e-mails that support text formatting, numbering, bullets, alignment, horizontal lines, pictures, HTML styles, stationery, signatures, and Web pages. It's the most recommended format to send messages over the Internet. It is default format in Microsoft Outlook. Answer option D is incorrect. By changing the printing options, David will be able to change the printing settings of an Outlook item. However, David wants to use the Print Preview option that is disabled in the given scenario. QUESTION NO: 24(A) Which of the following Outlook data files is used for POP3, IMAP, and Web based email accounts? A..pst B..ost C..stx D..psf QUESTION NO: 25(A) Mark work as a System Analyst for Blue Well Inc. He uses Microsoft Outlook for messaging and e- mailing. MS Outlook has been configured to use an IMAP account. He uses the Advanced Find tool to search for the Outlook items that are received on Oct 12th, 2008. After searching the items he realized that he has missed the name of Mr. Henry in the searching criteria of the Advanced Find dialog box. He makes some changes in the search criteria. However, the changes do not appear. Which of the following is the most likely cause of the issue? A. He clicks the Stop button. B. He has changed the Advanced Find options. C. He has not clicked the Update button. D. He has added huge criteria. http://www.testkingweb.com/microsoft-77-884.html Page 20 of 217
In the given scenario, he has clicked the Stop button during the search for items or files, and then makes changes to items or files in the search results. To see the changes made, he has to click the Find Now button to start the search again. What is Advanced Find in Outlook Application? Advanced Find is a powerful search tool, which is used to search for items or files using criteria other than a word or phrase, and targets a search to specific fields. Outlook displays the results in the Advanced Find dialog box, where a user can open an item or file listed. He can also save the search criteria to reuse. He can search for all messages from the manager, which were sent only to you. Or, he can search for all messages that contain attachments or comprise high importance. In Microsoft Outlook, Advanced Find tool is available on the Tools menu. The following image shows the Advanced Find tool in Outlook: Answer option B is incorrect. Mark cannot modify the search results by using the Advanced Find option. Answer option C is incorrect. There is no such button as Update to update the search results in the Advanced Find dialog box. Answer option D is incorrect. The search results will not be affected by adding huge criteria. QUESTION NO: 26(A) Choose and reorder the required steps to set Outlook 2010 as your default program, so that the e-mail applications on your computer can use Outlook 2010. 1. Click the Options pane. 2. Click the File tab. http://www.testkingweb.com/microsoft-77-884.html Page 21 of 217
3. Click the OK button. 4. Click the General pane. 5. Click the Advanced pane. 6. Click the select the Make Outlook the default program for E-mail, Contacts, and Calendar check box. 7. Click the Add-Ins pane. ANSWER: 1. Click the File tab. 2. Click the Options pane. 3. Click the General pane. 4. Click the select the Make Outlook the default program for E-mail, Contacts, and Calendar check box. 5. Click the OK button. How to make Outlook the default program for e-mail messages, contacts, and calendar A user can use Outlook as a default program for e-mail messages, contacts, and calendar. Set Outlook as a default program if a user wants to use Outlook with more than one e-mail application on his computer, and the only way to make sure that these actions use a particular application is to set it as user's default program. Take the following steps to set Microsoft Outlook 2010 as the default mail program: 1. Click the File tab. 2. Click the Options pane. 3. The Outlook Options dialog box appears. Under the Start up options, select the Make Outlook the default program for E-mail, Contacts, and Calendar check box. http://www.testkingweb.com/microsoft-77-884.html Page 22 of 217
Note: An e-mail account must be added and configured in the Outlook profile to send messages. QUESTION NO: 27(A) Which of the following panes is a handy shortcut to frequently used folders? A. Favorite Folder B. Search Folder C. Preferences D. Current Folder QUESTION NO: 28(A) Which of the following is used to create blogs, news, and other contents, and make information available to subscribers? A. RSS Feeds B. Bcc C. Cc D. Quarantine QUESTION NO: 29(A) Mark works as System Analyst for Blue Well Inc. He uses Microsoft Outlook 2010 for messaging and e- mailing. Mark wants to ensure that he is able to use different computers in his office so that he can read http://www.testkingweb.com/microsoft-77-884.html Page 23 of 217
his official Outlook items wherever he is. Which of the following actions will he take to accomplish the task? A. Create a POP3 account. B. Create an IMAP account. C. Create a MAPI account. D. Create a HTTP account ANSWER: B By using Internet Message Access Protocol (IMAP) account, a user can access to mail folders on the mail server, and can store and process mail without downloading it to the local computer on which he is working Thus, a user can use a different computer to read his messages wherever he is. An IMAP account saves time because a user can view the headers of the e-mail messages as who is the sender of the message, what is the subject of the message, and decide either to download the message or not. Answer option A is incorrect. The Post Office Protocol 3 (POP3) is the leading e-mail account type on the Internet. By using POP3 account, the e-mail messages are downloaded to a computer and are then usually deleted from the mail server. The main disadvantage of POP3 accounts is the difficulty to save and view the messages on multiple computers. Also, messages that a user send from one computer are not copied to the Sent Items folder on other computers. Answer option C is incorrect. Messaging Application Programming Interface or MAPI is used in Outlook with a mail server. It will run on Microsoft Exchange Server. MAPI provides many more features than IMAP account. The main disadvantage of MAPI accounts is the difficulty to save and view the messages on multiple computers. Answer option D is incorrect. HTTP accounts use a Web protocol to view and send an e-mail. HTTP accounts include Windows Live Mail. The Microsoft Outlook 2010 does not support HTTP accounts, but there is add-ins that allows a user to use Outlook with certain providers. QUESTION NO: 30(A) Choose and reorder the steps required to configure the following journal settings: It will automatically record email message, task request, task response, and meeting requests. It must record excel and powerpoint documents. After double clicking the journal it will open only the journal entry. Steps: 1. Click the File tab. 2. Select the Opens the item referred to by the journal entry radio button. 3. Click the Journal Options button. 4. Click the Options pane. 5. Click the OK button twice. http://www.testkingweb.com/microsoft-77-884.html Page 24 of 217