Getting Started Guidebook

Onebox Receptionist Getting Started Guidebook for Onebox Receptionist O N E B O X C O N N E C T S T H E W O R L D T O Y O U. S M

Welcome Message Congratulations! You re about to begin using Onebox Receptionist. With the most advanced communications technology available, Onebox directs calls to you wherever you are, allows you to send and receive faxes, forwards voicemail and fax messages to you automatically, and much more. Onebox makes it easy to access Email, Voicemail, and Faxes all with a single telephone number and using virtually any communication device. Imagine being totally connected to all the information you depend upon! With Onebox, one phone number does it all! Onebox Receptionist 1

Welcome Message... 1 Logging into Your Account... 3 Logging into the Onebox Website and your Online Manager... 3 A Brief tour of the Online Manager... 3 Sending a Fax... 4 Log off of the Online Manager... 4 Logging into the Telephone... 4 A Brief Tour of the Telephone Menu... 5 Find Me Follow Me... 5 How Does Find Me Follow Me Work?... 6 Call Options... 6 Customize your Greetings... 7 The Personal Greeting... 7 Directing Callers to VoiceMail... 8 More Recorded Greetings... 8 Music on Hold... 8 Customize your Find Me Follow Me Schedule... 9 Getting Started Adding your Phone Numbers... 9 Next Step Modify Your Default Schedule... 10 Finish Add More Schedules... 10 Transferring a Call... 11 Controlling Your Incoming Calls Personal Options... 11 Deactivating Your System Do Not Disturb... 11 Managing Message Delivery... 12 Forwarding Messages... 12 Create Message Notification Rules... 13 Create the First Rule... 13 Creating New Rules... 14 Other Message Delivery Options... 15 Using the Voice System... 15 Logging into the Telephone... 15 A Brief Tour of the Telephone Menu... 16 Accessing Messages... 16 Managing Messages when using the Telephone... 17 Replying to Messages... 17 Forwarding Messages... 18 Placing a Call... 18 Setting Up a Conference Call... 19 Getting Help... 19 Online Help... 19 Contact Us... 19 Phone Support... 19 Onebox Receptionist 2

Logging into Your Account When you log in to your Onebox account, you re accessing the central location for managing your communications. Think of it is as your office... complete with file cabinets, switchboard and personal information. It is open 24 hours a day, seven days a week to keep you informed and connected! Logging into the Onebox Website and your Online Manager Logging in to your web account is easy at www.onebox.com. Just enter the Email address and the password given to you by Onebox. After logging in the first time, you should change your password by selecting the Info & Options link in the Navigation Menu and then clicking on the Change Password link. It is also a good idea to setup a secret question and answer so that you can easily retrieve your password if you happen to forget it. You can do this by clicking on the Secret Question and Answer link. A Brief tour of the Online Manager After logging in, the Online Manager home page appears. This page displays message information. You can access your messages by clicking on links here, or by clicking on Messages in the Navigation Bar on the left. When viewing your message list, use the tabs to select the type of message Email, Fax or Voicemail, and then select the Subject link to select a particular message. Onebox Receptionist 3

VoiceMail all Voicemail messages are delivered to your Online manager inbox in the.wav format. In order to listen to this message your computer must have a media player, such as the Windows Media Player installed. Fax all fax messages are delivered in.pdf format. In order to read your faxes, your computer must have Adobe reader installed. To receive faxes in the.tiff format, use the Fax Format link under the Message Options heading in the Navigation Menu. Email just select the Email link and then the Subject link to read your Email messages. A preview of your messages is automatically displayed on the bottom of the Message Center screen. If you don t like the preview window, you can turn it off by selecting the Messages link in the Navigation Menu and then the Preview Panel link under Options. After reading or listening to any message select any one of the following options reply, reply all (Email only), forward, delete, move (to a personal folder) or print (Email only). Sending a Fax To send a fax, click on the New button, this will bring up the compose window. In the To: line, simply type a fax number. You can also click on the Add Recipients list and use the Fax Wizard to select a fax number and add a cover sheet. After you have addressed your message, enter a subject (this will appear in the notes section of the cover page), type a message, and upload any attachments to be sent with your message (click on the Add Attachment button). Finally, click Send Message. Log off of the Online Manager Click Log Off at the bottom of the Navigation Bar to end your session. Logging into the Telephone Access your account from a telephone to personalize your greetings, check your messages, make phone calls, and more! To login, do the following. Dial your Company s main Onebox phone number. Dial your extension number. As soon as your account s default greeting begins to play, press the key. Immediately enter your password, followed by the # key. Once you are logged in, you will hear the main menu options. The Onebox system will prompt you through all of the menu options. The Find Me Follow Me section of this document teaches you how to personalize your greetings, and explains how your calls can be answered or forwarded to another number. Onebox Receptionist 4

A Brief Tour of the Telephone Menu 1 2 3 5 8 Message Center Listen to Messages Conference Center Call into the Conference Center Organizer To access Calendar, and To Do s Place a Call To make an outbound Phone Call Change Personal Options Modify your greetings, password, and other settings Any time after logging in to Onebox, you can press: * To Cancel an Action or Return to Previous Menu 0 For Customer Service # To Skip to Next Message Find Me Follow Me Find Me Follow Me is a unique telephone service. Your callers only need to dial one phone number and the telephone system, based on your settings, knows whether to dial your office, home or mobile number. Your callers no longer need to guess where you are; this telephone system knows where you are and how to contact you. You can also control your telephone system by prioritizing all incoming calls, choosing whether you wish to answer a call, or setting your system to Do Not Disturb. Any calls that you do not accept are automatically routed to Voice Mail so that you can return calls at your convenience. First let s understand how Find Me Follow Me works. Then you ll learn how to create personal greetings in order to guide your callers through this experience. Lastly, this section shows how you can create a custom Find Me Follow Me schedule, as well as control your personal options. Onebox Receptionist 5

How Does Find Me Follow Me Work? Most individuals are used to dialing a number that connects directly to your home, office or mobile telephone. The Onebox system is unique in that callers are now dialing a phone system that knows all of your phone numbers and how to locate you. This is the Find Me Follow Me experience when using the default settings: A caller dials your Onebox receptionist number and then dials your extension. NOTE: A company directory is available if the caller does not know your extension. The caller now hears a brief personal greeting that you have recorded: Hello, this is Karen. Please state your name at the tone and then wait to be connected to me. STEP 5: STEP 6: Call Options Your caller s announcement is then recorded; Hi, it s Joe calling. At this time, the system locates you by dialing the telephone numbers created in your personal schedule. While the system is locating you, your caller is placed on hold and will hear hold music that you can customize (see the Hold Music section). Once you answer the call, the system informs you of an incoming call; This is a call for Karen, and then plays the callers voice clip, Hi, it s Joe calling. Then the system will prompt you with, Press 1 to take the call, or 3 to send it to voicemail. You have two options, to accept this call (press 1) or to place this caller into VoiceMail (press 3). Should you choose to accept this call, you are immediately connected to your caller. You can control how the system answers your phone calls. By default, the system asks your callers to state their names before connecting them to you. You can change this setting on the web site by clicking on Telephone Options, and then selecting the Call Options link under it. You can select any of the following five options: 1. The caller hears the greeting prompt, their name is recorded, and then the caller hears hold music. 2. The caller hears the greeting prompt followed by hold music. 3. The caller hears hold music only. 4. The caller hears, Connecting call followed by ringing. 5. The caller hears ringing only. Onebox Receptionist 6

Customize your Greetings Customized greetings allow you to personalize what your callers hear during the Find Me Follow Me process. The following section explains the types of personal greetings that you can create. The Personal Greeting If you have chosen either of the first two selections from the Call Options feature (described above), your callers will hear a greeting as soon as they have dialed your main number plus your extension. Initially, the system is programmed to play a standard pre-recorded greeting that prompts for the caller s name: Hi, you ve reached the Personal Assistant for yourname. Please tell me your name and I will try to connect you. If you have selected Call Option #2, the pre-recorded greeting prompts the caller with; Hi, you ve reached the Personal Assistant for yourname. Please wait while I try to connect you. It is important that your personal greeting asks the caller for his/her name if you have Call Option #1 selected. Otherwise, the caller may be confused and think they are supposed to leave a voicemail message when the system beeps. With Call Option #1 selected, your personal greeting should instruct your caller to state his/her name and then stay on the line while the telephone system locates you. If you have Call Option #2 selected, then your personal greeting should NOT ask the caller to say his/her name. To personalize your greeting, do the following: Log into your Onebox account using the telephone. (See section above titled Logging Into the Telephone) From the main menu, press 8 for Personal Options. Press 4 to Record Greetings. Press 1 to record your Personal Greeting. After recording a personal greeting, you can always change the system back to the standard message. After you record a personal greeting, you should call your phone number and listen to your greetings. Onebox Receptionist 7

Directing Callers to VoiceMail At times, you will not be available to accept your calls and your callers will be prompted to leave a voice message. By default, the system will use a standard prerecorded message to tell your caller that you are unavailable. To create a personalize Unavailable Greeting, do the following: Log into your Onebox account using the telephone. From the main menu, press 8 for Personal Options. Press 4 to Record Greetings. Press 5 to record the message callers will hear when you are unavailable. After recording a personal greeting, you can always change the system back to the standard message. More Recorded Greetings The Onebox system provides two other types of recorded messages. Complete directions on how to use and record these greetings are available in the User Guide. A brief introduction to these greetings is provided below: Extended Absence Greeting should you plan to be unavailable for an extended period of time, the Onebox system allows you to record a personal message so that you can explain your absence to callers before they are connected to your VoiceMail. When you have an extended absence greeting in place, your Find Me Follow Me schedule is deactivated. Recorded Name when your telephone system is using the standard pre-recorded messages, a computerized voice is used to speak your name. If you do not like this, you can record your own voice and this recording is inserted into the pre-recorded message at the appropriate place. Onebox can have any of your custom greetings professionally recorded for you for a small fee. Music on Hold After the caller dials into your Onebox service, they are placed on hold while the system is locating you. You can customize this song, or even play a company message. The Onebox system will accept recordings in either the.mp3 or.wav format. If you choose to upload a file containing copyrighted material, you MUST have a valid license for personal use of the material. Failure to have proper licensing for this material may result in termination of your account. Onebox Receptionist 8

To change your Music on Hold, do the following: Log into the Online Manager. Select the Telephone Options link in the Navigation Menu. Select the Music on Hold link. Browse to the file that you wish to upload to the Onebox service. Customize your Find Me Follow Me Schedule Now that you have created personal greetings, you are ready to set up your Find Me Follow Me schedule. This schedule allows you to control which phone numbers the Onebox service dials when callers are trying to locate you. When you activated your Onebox account, the service automatically created one schedule by default. This schedule has been created to cover your calls 24 hours a day, seven days a week. You can modify your schedule to cover weekdays from 9-5 or you can break up your schedule into many different blocks of time covering one or more days of the week. To view or modify your schedule: Log into the Online Manager. Select the Telephone Options link in the Navigation Menu. Getting Started Adding your Phone Numbers Before you can modify the default schedule, or create any new schedules you should first add any phone numbers where you can be reached. These can include your office phone, your mobile, home number or any other number you wish such as a business associate or assistant. To add your phone numbers, do the following: STEP 5: STEP 6: STEP 7: Select the Add Phone Number link under the Location Schedule Actions option that is located at the top of the page, in the middle of your screen. Type in your contact phone number. This number can be typed in any format; (555)555-1212, 555.555.1212, or 5555551212. Using the drop down list, select the type of phone number that you have entered. If this number requires an extension, add this next. Now choose the number of times you would like the phone to ring. When a caller is locating you, this determines the number of times the Onebox system is allowed to ring before dialing the next number, or routing this caller to VoiceMail. Once you are finished, click on the ADD button. You can add as many phone numbers as you like. When finished, click on the FINISH button on the bottom left to save your settings. Onebox Receptionist 9

Next Step Modify Your Default Schedule Now that you have added all of your phone numbers, you are ready to create your own personal schedule. As mentioned before, when your Onebox service was activated, one default schedule was automatically created. If you provided Onebox with a phone number while activating this system, then this default schedule will automatically try to locate you at this number. To modify this schedule simply click the edit link and then follow the Find me Follow Me Wizard prompts: You can: Change the hours of this schedule. Add more contact phone numbers. Finish Add More Schedules Now that you have modified one schedule, creating more schedules will be easy. Your Find Me Follow Me schedules allow you to control when you are available to accept phone calls, and the phone numbers used to contact you. During times of day that do not have a schedule, all callers will be routed directly to the VoiceMail system. This is represented as white space within your call schedule. To add more schedules, do the following: Select the Add Schedule link under the Location Schedule Actions option that is located at the top of the page, in the middle of your screen. Select the days of the week when this schedule is active. For instance, on weekends you are typically not in your office so you may want to create a personal schedule for these two days to route calls to your home and mobile phone. Using the drop down options, select the time of day when this schedule should be active. For instance you do not wish callers to contact you before 9:00 AM and after 10:00 pm. You can select a start time of 9:00 AM and an end time of 10:00 PM. Click on the NEXT button to continue. Now select how you would like to be contacted. When a caller is trying to locate you during these hours, these are the numbers that the Onebox system dials when locating you. For instance on weekends you are most likely home or out of the house, but with your mobile phone. You have the following options: To have the system dial your home number first and then if the call is not answered after a specified number of rings, go on to call your mobile number: 1. Highlight your home phone number and then mark this as First Set and click the ADD button. Onebox Receptionist 10

2. Then highlight your mobile number and mark this as Second Set and click the ADD button. To have the system dial both your home number and your mobile number at the same time: STEP 5: 1. Highlight your home phone number and then mark this as First Set and click the ADD button. 2. Then highlight your mobile number and mark this as First Set and click the ADD button. When you are done, click the FINISH button at the bottom of the screen to save your settings. All numbers marked as First Set are called at the same time (up to three numbers at once), then the system goes on to call all numbers in the Second Set at the same time (up to three at once), and so on. Transferring a Call Each time you receive an incoming call you can put the caller on hold or transfer the call by pressing and then 9. When you press 9, the caller is placed on hold and the system presents you with the call transfer menu. From there you can send the caller to Voicemail (press 1), transfer to another extension (press 2), transfer the caller to a number in your speed dial list (press 3 only if you have speed dial numbers setup), or use your online contact list or just enter a number (press 4). Once you get the transfer going, you can stay on the line and announce the transfer or you can transfer the call blindly. To complete the transfer, you just press 9 a second time. If you need to cancel the transfer, you can press and be reconnected with your caller. If you hang up before pressing *9 to complete the transfer, the transfer will be abandoned. Controlling Your Incoming Calls Personal Options Now that you have set up your personal schedules, you are ready to learn how this system can be used to completely control all of your incoming calls. The Onebox system offers many options such as deactivating your schedule, forwarding all calls to another number, putting callers on hold, transferring calls, or even using an attendant feature. If you are ready to take complete control of your call system then you are ready to get started! Deactivating Your System Do Not Disturb At times, you may wish not to receive any calls. This is easy when using the Onebox telephone system. You can simply deactivate the telephone service. When any caller tries to contact you calls are routed to the VoiceMail system and your phone will never ring! When your schedule is deactivated, callers will hear your personalized Unavailable Greeting if you have recorded one, and will then capture a voicemail message. Onebox Receptionist 11

To deactivate your phone services via the Online Manager, do the following: STEP 5: Log into the Online Manager. Select the Telephone Options link from the Navigation Menu. Select the Schedule Status link under the Location Schedule Options menu on the top right of your screen. NOTE: When your schedule is currently active, this link should read Active. Choose whether to deactivate your service indefinitely (you must manually re-active your telephone service) or select a time and date when this service should automatically resume. When finished, click the SAVE button on the top right of the screen. Once deactivated, all calls are automatically routed to the VoiceMail system. To deactivate your phone services via the telephone, do the following: STEP 5: Log into your Onebox account using the telephone. From the main menu, press 8 for Personal Options. Now select 6 to modify Find Me Follow Me settings. Press 1 to deactivate your phone service. You now have two options: Press 1 to set a date when your system will automatically activate OR- press 2 to disable your service until manually activated. Once deactivated, a limited number of callers can still call you should you permit them. You can create Personal Access Codes, which callers can key in while your greetings are playing. A Personal Access Code will override your deactivated setting and automatically attempt to locate you. This is a useful feature when you wish to deactivate your telephone services, but still wish to remain in contact with important clients or family members. Managing Message Delivery Now that you have learned how to control your incoming phone calls, you need to learn about your message delivery options. This section shows you how to manage your message delivery options by showing you how to turn on automatic message forwarding, and create message notification rules. Forwarding Messages Onebox can automatically forward any Voicemails, faxes, or Emails you receive to another Email address. Onebox Receptionist 12

To control message forwarding, do the following: Log into the Online Manager. Select the Messages and then the Options links from the Navigation Menu. Choose which messages you would like to forward by selecting the Email Forwarding, Voicemail Forwarding or Fax Forwarding links. Select your forwarding action: Store and Forward delivers your message to another Email address, plus delivers a copy to your Onebox account. This option allows you to still access your messages from the Onebox phone system and website even if you can t get to your external Email account. Forward and Delete forwards the message to another Email address and does not deliver a copy to your Onebox account. NOTE: If this option is selected, and the Onebox system is unable to deliver your message to the external account, then this message is deleted and is not saved! STEP 5: STEP 6: Type the Email address that is used to receive the forwarded messages from this Onebox account. When forwarding faxes, you can type an Email address or another fax number here. You can enter multiple email addresses or fax numbers by separating them with semi-colons. When finished, click the SAVE button on the top right of the screen. Create Message Notification Rules The Onebox system can alert you each time a message has been received by your Onebox account. Notifications can be sent to your cell phone, any Email address, alpha-numeric pagers or numeric pagers. You can create separate notification rules for each type of message you receive Email, Fax, or VoiceMail. NOTE: You can also create notification rules for Calendar and ToDo items. Create the First Rule To have a notification automatically sent to your cell phone when you receive a Voicemail message, do the following: Log into the Online Manager. Select the Notifications link from the Navigation Menu. A new screen is displayed where you can select the Add/Edit/Delete Notification Rules link. Select how you would like to be notified via an Email address or a Pager. To send notifications to your cell phone, use your cell phone number and the appropriate domain from the list below: Onebox Receptionist 13

Carrier Verizon Cingular Sprint TMobile Nextel AT&T Voice Stream Email Domain @vtext.com @msg.myvzw.com @mobile.mycingular.com @cingularme.com @mmode.com @messaging.sprintpcs.com @tmomail.net @messaging.nextel.com @page.nextel.com @mobile.att.net @voicestream.net STEP 5: STEP 6: Provide the required information for this destination and use the TEST ADDRESS button to make sure the information is accurate. NOTE: When selecting a pager carrier, if your device is not listed in the drop down list please contact customer support and we can add this device for you! Once you have created a notification destination, you can now choose the type of message that triggers a notification; Email, VoiceMail, or Faxes (Remember, you can also create a notification rule for Calendar Events or ToDo items). You can choose to be notified of any new message by selecting the All rule. Each time you receive a new message you are sent a notification. Or you can identify specific criteria about a message that you would like to be notified about. For instance when creating a rule for incoming Emails, you can select messages that arrive from administrator@onebox.com with a high priority. Another option would be to create a notification rule where you are only notified of VoiceMails received from a specific phone number. STEP 7: Creating New Rules Once you have created your first notification rule, select the OK option at the bottom of the page. Once you have established one rule, you can add more: Select the Notifications link from the Navigation Menu. A new screen is displayed, where you can select the Add/Edit/Delete Notification Rules link. Select how you would like to be notified via an Email address or a Pager. Onebox Receptionist 14

STEP 5: STEP 6: Since you have already created a destination device, you can select this device to receive notifications for this new rule OR- Provide the required information for another destination and use the TEST ADDRESS button to make sure the information is accurate. Once you have selected a notification destination, you can now choose the type of message that triggers a notification; Email, VoiceMail, or Fax. Once you have finished, select the OK option at the bottom of the page. Other Message Delivery Options The Onebox system provides other options that allow you to control the delivery of all of your incoming messages. Refer to the User Guide for detailed instructions on how to use each of these features: Email Consolidation just as you can forward your Onebox messages to another email account, you can also request that Email messages from another account are pulled down into your Onebox inbox. Refer to the Email Consolidation section of the User Guide for more information. Filters learn how the Onebox system helps you organize and sort your incoming messages while they are being delivered to you. All incoming messages - Email, Faxes and VoiceMail can be delivered to personal folders that you have created. Refer to the User Guide to learn how to create personal folders and filter rules. Controlling SPAM and Protecting Your Computer From Viruses the Onebox system offers a unique SPAM quarantine to help you avoid unwanted messages and attachments. The User Guide provides complete instructions on how to use the anti- SPAM and anti-virus features. Using the Voice System The Onebox system allows you to access all of your messages, and connects you to your online contact list from a telephone. The following section explains how you can access your messages, plus how to reply or forward any message. You can also use the Onebox system to place an outgoing call. Logging into the Telephone Access all of your personal information with your telephone! To log into the Onebox system using your telephone, do the following: Dial your Company s main Onebox phone number. Dial your extension number. As soon as the personal greeting begins to play, press the key. Immediately enter your password, followed by the # key. Once you are logged in, you will hear the main menu options. The Onebox system s voice prompts guides you through all of the menu options. Onebox Receptionist 15

A Brief Tour of the Telephone Menu 1 2 3 5 8 Message Center Listen to Messages Conference Center Call into the Conference Center Organizer To access Calendar, and To Do s Place a Call To make an outbound Phone Call Change Personal Options Modify your greetings, password, and other settings Any time after logging in to Onebox, you can press: * To Cancel an Action or Return to Previous Menu 0 For Customer Service # To Skip to Next Message Accessing Messages Most people only use their telephone to access a VoiceMail system. However, the Onebox system allows you to listen to Email messages and faxes too! To access your messages, do the following: Log into your Onebox account using the telephone. From the main menu, press 1 to access the Message Center. At this time, the Onebox system lists all the new messages that have been delivered to your account. Select the type of message that you would like to listen to: Press 1 to listen to your VoiceMail messages. Press 2 to listen to your Email messages. Press 3 to listen to your Faxes. Onebox Receptionist 16

Managing Messages when using the Telephone Managing messages with the Onebox telephone system is easy. To learn how to listen to, delete, forward or reply to messages, do the following: Log into your Onebox account and press 1 to access the Message Center. At this time, the Onebox system lists all the new messages that have been delivered to your account. Select the type of message that you would like to listen to. Listen to the header details of each message. When listening to a message header, you can press 1 to listen to the complete message, press # to skip this message OR press 7 to delete the message. After you listen to this message you have the following options: Press 6 to forward this message. Press 7 to delete this message. Press 8 to reply to this message. Press 9 to save this message. (the message is saved, but marked as read ). Replying to Messages After listening to any message, you can send a reply to the sender. Follow the instructions below to learn how to reply to a VoiceMail, Fax or Email message: Reply to a Message 1 record message* Record a message that can be delivered - - as an Email with a.wav file attachment - as a text Email (the message is transcribed to text for a fee). - fax number (the message is transcribed to text for a fee). 2 - send pre-defined message* Select one of your predefined responses that can be sent to this person s Email address or fax number (refer to the User Guide for information on pre-defined messages) *These options are only available, if the sender has an Email address or fax number in your contact list or they are a Onebox subscriber 3 Call sender (voicemail msgs only) Call this person back at the number they called you from when they left the message. Onebox Receptionist 17

Forwarding Messages After listening to any message, you can forward it to a contact in your online contact list. Follow the instructions below to learn how to forward a VoiceMail, Fax or Email message: Forward a Message 1 record message Record a message that can be delivered: - as an Email with a.wav file attachment - as a text Email (the message is transcribed to text for a fee). - fax number (the message is transcribed to text for a fee). 2 - send pre-defined message Select one of your predefined responses that can be sent to an Email address or fax number, along with this message (refer to the User Guide for information on pre-defined messages) 4 No comments This message can be forwarded exactly as you received it, to any Email address or Fax number in your contact list. When selecting a recipient from your contact list, you can also select to forward any message to a distribution group. Refer to the User Guide for information on how to create distribution groups with your contacts. Placing a Call Placing a call with your Onebox system is easy. You can place a call to anyone in your contact list, use your speed dial list, or you can just dial a number. To place a call, do the following: STEP1: Log into your Onebox account and press 5 to place a call. You have three options: Press 1 to select a person from your contact list. From here you can choose whether you would like to select a person by their last name (press 1 ) or to select a person by company (press 2 ). If you ve entered phone numbers into your speed dial list, you can enter the two digit speed dial code followed by the # key. Finally, you can just enter a phone number (with area code) followed by the # key. If you want to dial an international number, you must key in the entire international dialing sequence including the 011 at the beginning. Onebox Receptionist 18

Setting Up a Conference Call The Onebox Conference Center is available 24 hours a day, 7 days a week. You can hold a conference call at any time with up to 32 participants. To hold a conference call: Have each participant dial either the toll-free number 888-500-7771 (for US and Canada) or the toll number 847-892-5900 (for International calls). Each participant must enter your personal conference code. You can find your conference code on the website by clicking on the Conference Center navigation link and then by clicking the Participant Instructions link at the bottom of the web page. Press #. The caller will then be placed on hold (while music plays), or entered directly into the conference. Getting Help If you need assistance, we re here to help! Online Help Click on the? Help button on the top right of the page to access the Online Help system. Online Help will provide you with instructions or additional details about the specific page you are currently using. You can also click on the? Help button in the Home Page for the table of contents. There is a lot of great information and we strongly recommend you spend a few minutes browsing through the online help. Contact Us Click on Contact Us in the Navigation Menu. Write a message to our support staff and click on Submit to mail your questions and/ or comments. Phone Support Call our customer support staff during normal business hours using the phone numbers listed under Contact Us or simply press 0 anytime after you have logged in to your account via the telephone. Onebox Receptionist 19